Hotel - ibis Leeds Centre Marlborough Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Leeds Centre Marlborough Street Hotel

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4.0/5 1,262 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 5  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 168 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 2,531 reviews

Our guest reviews for ibis Leeds Centre Marlborough Street

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,262 reviews
TripAdvisor review
Family - 15/01/2018
« Mr David Sweeney »

Require more plugs possible health and safety issue where you have to boiler the kettle Overall good experience helpful staff very clean hotel lobby Soiund quality bewtween rooms poor (Lack of Insulation)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Sweeney, Thank you very much for share your experience and also for such score! We are very happy to see that our service and efforts get to our guests! I will pass you recommendations on to our maintenance team to look into and I look forward to welcoming you back to Ibis Leeds in the near future. Kind regards, Richard Lancaster Duty Manager

AccorHotels certified review
Josi Business - 10/01/2018
« Good Hotel for a good price »

The Hotel is located near the University and LGI (Hospital). It is a bit outside the city but well in walking distance (and near a busstop). The room was nice and equiped with everything I needed. Excktly as on the hotel photos. Breakfast room was a bit crowded but decorated with love and stiel. I enjoyed the stay. Everyone was very friendly.

AccorHotels certified review
Anonymous Friends - 10/01/2018
« Excellent »

Staff friendly and helpful. Room for.somw.reason.wa t.ready.but.knly.had.go.wait.fof.a.few min while it.was.sorted out

AccorHotels certified review
Andy M. Couples - 08/01/2018
« Up to the usual standard. »

The stay was exactly as I had requested. The quiet ambience ensured a restful evening.

AccorHotels certified review
Anonymous Families - 07/01/2018
« Cold/unfriendly/ »

Unfriendly night staff.Aesthetically cold entrance.Room had insufficient blankets.Not at all family friendly.

AccorHotels certified review
Marileen V. Solo - 07/01/2018
« horrible and never again »

very noisy and rowdy stay, the whole floor was occupied with guests that were running over the corridor, having loud conversation and just making unacceptable noise all night until 4.30AM, overall making my night a nightmare, when I called the reception they didn't do anything. I left after one night and was very upset, no refund was offered for the second night that booked. the breakfast was a mess and nothing was refilled. room was ok and bathroom was comfortable.

AccorHotels certified review
Steven D. Business - 07/01/2018
« Check In Staff Rude, Room Cold all night »

The moment I arrived to check in, Richard's communication was poor, bordering on rude. He made little eye contact, spoke unclearly, often covering his mouth with his hand while leaning on the counter and was generally dismissive. The sustained lack of effort overall I was made to feel like an inconvenience to him. I also politely requested a service that I accept is non-typical, and may have been outside of his remit: to have a number of copies of a file printed for work the next day, that I had been unable to finish before leaving for Leeds. I was informed that this would incur a fee - which of course I was happy to pay - which again seemed like an inconvenience to Richard. It was as if he'd tried to use the cost as a way to avoid doing the work. During the printing process, Richard was uncommunicative and dismissive but I was left with little option but to suffer his attitude in order to have my files printed. During the printing, international guests visited the bar and were served by Richard, who was equally as rude and dismissive to them. I've tried to find comfort in this as since I wasn't the only person to be treated badly, presumably that this wasn't a personal issue. Instead, I felt even worse that international guests should have this memory of their visit to the UK to take away. My room was clean and well presented but very cold. Even with the thermostat set to 30° all night, it remained cold during my stay. This on it's own would not have bothered be overall, but this, compounded with Richard's attitude made for a very disappointing stay. In the morning, my stay was much more recognisable to my previous visits. The morning reception staff were polite and helpful, the breakfast selection was good and the waiting and cleaning staff were welcoming. I recognise that this summary is heavily focussed on a single member of staff but it is not intended as a personal attack. Instead, I hope to bring the experience to the attention in order that awareness is raised and improved training can be offered so that customer-facing team members can best serve those in their care. I also recognise that by recording my specific experience that I am more exposed to any recourse on further visits, however, I would again like to stress that this is not designed as an attack on a person, rather this is intended as a review of my experience that can be used to positively influence behaviour and attitudes for the future.

AccorHotels certified review
Geraldine K. Solo - 06/01/2018
« Although a chain, staff are friendly »

I found the room clean, the staff friendly, and the breakfast satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERALDINE K., Thank you for taking the time to leave us your review. We are very pleased that you enjoyed your stay with us and hope to welcome you back again soon in Leeds. Kind regards, Carla Amorim Hotel Team Leader

AccorHotels certified review
Brad Business - 06/01/2018
« Great stay in a great location »

Very pleasant hotel which was a short walk into the centre & for my business trip a 5 min drive to work. however there was some noise from the busy road outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GREEN B., I am pleased that you enjoyed your stay at Ibis Leeds Centre and I am sorry that on this occasion you were disappointed with the noise from busy road. Please, in future do let us know immediately so we can provide you with a quieter room. We would love to welcome you back to Ibis Leeds Centre, and hope you will trust us and consider visiting us again in the near future. Kind regards, Carla Amorim Hotel Team Leader

AccorHotels certified review
Kw Couples - 06/01/2018
« Excellent value for money »

Super room and excellent breakfast, especially considering we only paid £27!

Our hotel has responded to the review
Our hotel has responded to the review

Dear KERRY W., We very much appreciate your comments regarding your stay at the ibis Leeds Centre Marlborough Street. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind regards, Carla Amorim Hotel Team Leader

TripAdvisor review
Couples - 06/01/2018
« Dissappointed »

On checking in was asked if i wanted to include breakfast but had already paid for breakfast when booking on the website. Room was clean and bed was comfortable. Breakfadt choice was good but the food itself wasnt hot enough or being replenished quick enough. Check was midday but decided to check out early thinking that your helping the housekeeping but when i asked if i could leave a bag whilst we went into town was told it was £2 per bag. Think its time for a re think Ibis

Our hotel has responded to the review
Our hotel has responded to the review

Dear grafter2016, Thank you for taking the time to tell us about your experience at the ibis Leeds Centre. I hope you can take away the positive aspects of your stay and whilst at Ibis Leeds. Please rest assured that I will communicate your experience to the breakfast team who can take the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Richard Lancaster Duty Manager

AccorHotels certified review
Ed Couples - 05/01/2018
« Very happy, impressed! »

We were very impressed by the quality of the room, en suite and overall experience. Will definitely be coming back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ED R., We very much appreciate your comments regarding your stay at the ibis Leeds Center. We are delighted to read that you had a lovely stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Carla Amorim Hotel Team Leader

AccorHotels certified review
Yorkshirelass Families - 04/01/2018
« Comfortable, budget hotel »

Have never stayed at an Ibis hotel before so wasn't sure what to expect or how basic it would be. Was pleasantly surprised, room was basic but for £45 per night it was good value. Shower was great (exceeded expectations!) and breakfast was good too, though some items pictured on the menu weren't actually available, namely avocado and sourdough bread. Although I wouldn't expect this at a budget hotel, to have it on the photo is misleading. Non dairy milk would've improved my breakfast experience but overall I was impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUCY N., I am pleased that you enjoyed your stay at Ibis Leeds Center and I am sorry that on this occasion you were disappointed with breakfast. In future, please do not hesitate to let any member of the team know that you need other type of milk, bread or any other item you might wish, we do have other items available, apart from avocados, unfortunately, as per standards we only have the Guacamole. we hope to welcome you back to Ibis Leeds Centre, and that you will trust us and consider visiting us again in the near future. Kind regards, Carla Amorim Hotel team Leader

AccorHotels certified review
Graeme Couples - 03/01/2018
« Dissapointed »

Gone backwards in my eyes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GRAEME E., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carla Amorim Hotel Team Leader

AccorHotels certified review
Madge S. Couples - 02/01/2018
« Satisfied »

Good- accommodating staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARGARET S., Thank you for your lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Carla Amorim Hotel team Leader

AccorHotels certified review
Philip Business - 01/01/2018
« Modern stylish efficient hotel »

Pleasant and smooth experience. Helpful, efficient staff. Modern clean and stylish room with very comfortable bed and good shower. Good value for money. The only things that I think could be improved are minor: the TV system didn't have many channels and seemed like it could do with a re-scan. The TV sound was annoying as there was quite a big jump in volume from 'too quiet' to 'too loud'. (Probably due to an auto-volume effect that would be better switched off.) It would be good to have a proper soap dish in the shower compartment. (There is a little shelf but soap just slides straight off.) Separate hooks for outdoor coats would be welcome. I don't like hanging coats on the same rail as clean shirts, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP P., I am pleased that you enjoyed your stay at Ibis Leeds Centre and I am sorry that on this occasion you were disappointed with the sound system on our TVs, and we will definitely have that checked by maintenance in case it can be improved. We would love to welcome you back to Ibis Leeds Centre, and hope you will trust us and consider visiting us again in the near future. Kind regards, Carla Amorim Hotel team Leader

AccorHotels certified review
Sabir H. Business - 31/12/2017
« Great Staff and Great room »

I book the room through Accor Hotel, I arrived and I had my key card and drink voucher ready, Staff and management was very professional and caring. I ordered extra towel and tea and that came up straight away. Cant wait to stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear SABIR H., Thank you for such a great review summing up the advantages of our hotel and leaving a 5* review. We are thrilled to hear that you enjoyed all aspects of your stay! We hope to see you again very soon and have a very happy new year. Kind regards, Carla Amorim Reception Team Leader

AccorHotels certified review
Anonymous Couples - 31/12/2017
« Decent »

The hotel is really good for it category. I liked the design of the hall, reception and all the bar area. For breakfast you have all you need. The rooms are a bit small but i understand this is not a 4-5 stars hotel. I would have preferred the hotel to be nearest to the city centre but i had a happy stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTA R., We very much appreciate your comments regarding your stay at the ibis Leeds Centre Marlborough Street. We are delighted to read that you had a lovely stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind regards, Carla Amorim Hotel team Leader

AccorHotels certified review
Isobel Solo - 29/12/2017
« Clean and spacious »

Cleaners were fantastic - best part of the trip was the cleanliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ISOBEL B., Thank you for your very kind words. They are very much appreciated and our Team will be delighted to hear that you enjoyed yourselves at Ibis Leeds Centre Marlborough Street. I look forward to welcoming you back soon. Kind regards, Carla Amorim Hotel Team Leader

AccorHotels certified review
Richyrich Couples - 28/12/2017
« Good value »

Clean, friendly staff, some noise from bathroom above. Only negative was the cleaner coming in at 0940 and waking us up whilst checking if thr room was empty. This despite checkout not being till 12, but as there is no formal checkout process the hotel can't track exactly which rooms are empty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD C., Thank you for taking the time to give us feedback further to your recent stay at Ibis Leeds Centre. It always saddens us when we hear that guests have not fully enjoyed their stay, please do no hesitate to let us know about any inconvenience in future. Once again, thank you for sharing your comments and we hope you will trust us and consider visiting us in future. Kind regards, Carla Amorim Hotel Team Leader

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