Hotel - ibis Leeds Centre Marlborough Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Leeds Centre Marlborough Street Hotel

4.0/5 1,351 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 5  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Our rooms

  • 168 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.3/5 AccorHotels Rating 2,961 reviews

Our guest reviews for ibis Leeds Centre Marlborough Street

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,351 reviews
Anonymous Solo - 15/07/2018 AccorHotels certified review
« MRS Amanda B. »

Very friendly, helpful staff. Room was clean and spacious. Only thing that would have been helpful would have been a information pack in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMANDA B., Thank you very much for taking to time to tell us about your stay. I am pleased that you enjoyed the hotel facilities and found the team to be warm and helpful. We are expecting a guide pack with all Hotel information for our rooms very soon, but in the meantime we are obviously very happy to be your information point at any time! We hope to see you again soon. Kind regards, Carla Amorim Hotel Team Leader

Don D. Business - 14/07/2018 AccorHotels certified review
« Mr Don D. »

OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear DON D., Thank you for taking the time to complete the survey. We very much appreciate all feedback and we are looking forward to welcoming you back to ibis Leeds Centre soon. Kind regards, Carla Amorim Hotel Team Leader

Barry C. Couples - 14/07/2018 AccorHotels certified review
« Usual good service and value »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear BARRY c., Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back to Ibis Leeds Centre. Kind regards, Carla Amorim Hotel Team Leader

D. H. Couples - 14/07/2018 AccorHotels certified review
« Convenient location but parking is an issue »

The hotel is conveniently located for the city centre and for travelling to other areas of Yorkshire. The rooms are to a good standard, clean, comfortable and with all necesary amenities, staff were very attentive and welcoming, and breakfast was to a high standard. The main downside was the lack nof attention to the car parking arrangements for guests. The public car park is opposite but it's necesary to cross a very busy, multi-lane road with fast moving traffic. The only crossing point is across the narrowest part of the road junction outside the hotel, I am surprised and disappointed that the hotel has not negotiated a flat rate parking arrngement with Leeds Council so that customers staying for extended periods can avoid having to worry constantly about when their parking time has expired.

Louise J. Families - 14/07/2018 AccorHotels certified review
« Comfortable with friendly staff - but parking a nightmare. »

All was fine. However the parking situation in the car park across the road was extremely confusing and left us worried whether we would be fined.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOUISE J., I am pleased that you enjoyed your stay at Ibis Leeds Centre and I am sorry that on this occasion you were disappointed with the lack of parking facilities. We would love to welcome you back to Ibis Leeds Centre, and hope you will trust us and consider visiting us again in the near future. Kind regards, Carla Amorim Hotel Team Leader

John H. Families - 13/07/2018 AccorHotels certified review
« Mr »

No car park and West Street was a nightmare -crossing several roads to get there when all we wanted after a long drive was to relax. When we tried to pay, the machine did not work because info was worn out. We tried to pay by phone and were cut off after giving CC details and the other office number was shut at 5.15 pm. We got a parking ticket instead, despite as note on our screen explaining our efforts to pay At Ibis I had to give detail all over again before the receptionist began the process of printing our room keys depite the promise that online booking would mean keys would be ready and we just needed to collect and go to our rooms.. This had been confirmed by email. The rooms were OK and breakfast was a good experience

Gabriela Business - 12/07/2018 AccorHotels certified review
« Our stay it was a kind of business one and we have there all we need for those busy days. »

We needed a place to stay overnight after some very busy days and we were able to relax in the hotel. The room was clean and the breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ECATERINA L., Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back to Ibis Leeds Centre. Kind regards, Carla Amorim Hotel Team Leader

Guest Business - 12/07/2018 AccorHotels certified review
« Nice hotel »

Nice Budget Hotel with friendly staff that makes you fell welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANK P., Thank you very much for taking to time to tell us about your stay. I am pleased that, again, you have enjoyed the hotel facilities and found the team to be warm and helpful Looking forward to welcome you back soon. Kind regards, Carla Amorim Hotel Team Leader

Sue G. Families - 12/07/2018 AccorHotels certified review
« Very good »

Great location, clean comfortable rooms, helpful staff , good breakfast, nice bar area Not so good: Crossing the road to the car park Noise of students at rear Paying £2 per bag to store I was going to book breakfast when I arrived but needed to attend to my elderly parents. When I went for breakfast next day it was 8.95 not the 6.95 I was quoted. The member of staff I spoke to on Monday did not tell me that it would be more expensive. If I had known I would of paid at the cheaper rate( cost £10 more) this was disappointing I have stayed at ibis a number of times and I welcome the modern booking approach but you seem to have lost your adaptable approach

Anonymous Business - 09/07/2018 AccorHotels certified review
« Spacious rooms for an Ibis, yet badly managed hotel »

I was staying in the hotel for a week or so attending a conference. The room was ok, as was the modest breakfast. Yet, it's my last stay there. 1. The hotel insists on their love of environment and they ask you to help them in preserving the mother Earth by limiting your use of towels. Yet, although although I was leaving my towels hanging on every day, they would change it every single they as well. Let's not be hypocrite. 2. It's only after my intrvention that the cleaning staff stopped leaving the window open with air conditioning turned on and set on 5. Not only the room would be freezing cold when I was coming back, but there's simply nothing less ecological you could imagine. Yet, the rooms are really very clean, so the staff are doing their best. 3. The hotel staff is mostly undertrained and simply clueless. Which usually boils down to bad management and smells poor salaries. a. Saturday evening, the day of my arrival, it turns out that they don't have travel adapters anymore. You would expect a hint on where one could find one at that time of the week, since it's a hotel, but not here in Ibis. I spent quite some time wandering in the lovely surroundings of this beautiful cottage searching for one, but with no success. The other day, I asked again, they still didn't know. When you're coming on weekend from the continent it's all but obvious. So if you still didn't manage to refill your stock: Sainsbury's, Currys PC, Argos on the Headrow for instance. You're welcome. Honestly, I don't get what's the point of staying in the hotel. b. On the day of my departure I tried to ask for an invoice that would contain information that would be appropriate in a business invoice. To no avail as well. c. The idea of getting rid of regular reception desk is simply stupid, but I can imagine it arose in a head of a well-paid high-rank manager who wanted us clients to feel more cool. Well, I don't feel. On the contrary, I don't know whom should I ask for help and don't feel secure in na hotel in which there's seems to be no one in charge. d. I don't expect false smiles or people to prostrate themselves before me. Yet, a simple greeting would really do and build up the feeling that this is a professional setting. It's striking how the behaviour of the hotel staff constrasts with the level service you get accustomed anywhere in the UK: kind, yet professionally distant. 4. The kitchen are doing their best, even if the meals are prepared in advance. Gianluigi (If I do get it correctly) is a kind guy, serves to your table and the plates do look good. This is a clean hotel (so, bravo to the cleaning staff) with a decent kitchen and acceptable breakfasts. The 2-person rooms are spacious. Yet, it's badly managed and the staff is undertrained. It's a shame for French hotellerie and I'll certainly avoid it next time and convince others to avoid it as well.

Melanie S. Families - 08/07/2018 AccorHotels certified review
« Mrs »

Excellent and no complaints. Rooms basic but clean which is what I’d expect for the price. Really quiet hotel/rooms which was a nice surprise

Our hotel has responded to the review
Our hotel has responded to the review

Dear MELANIE S., Thank you very much for your review. I am delighted that you enjoyed your visit at Ibis Leeds Centre Marlborough Street. I look forward to welcoming you back soon. Kind regards, Carla Amorim Hotel Team Leader

Judith O. Families - 08/07/2018 AccorHotels certified review
« excellent »

Efficient and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUDITH O., It is a great pleasure to hear that you enjoyed your stay with us, it will definitely brighten our team's day. Thank you for your kind comments and compliments and we hope to see you very soon. Kind regards, Carla Amorim Hotel Team Leader

Sara-lise Business - 06/07/2018 AccorHotels certified review
« Friendly staff and good facilities »

Nice room, nice breakfast, good location. I was already familiar with the location and topography of the surrounding area, but others may want to know that the hotel is situated at the bottom of a series of very steep hills going up towards the university area. Going across to the city centre on foot is not hilly but you do need to cross several motorway lanes (there are footbridges and crossings so it's ok).

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHERYL M., Thank you very much for your review. I am delighted that you enjoyed your visit at Ibis Leeds Centre Marlborough Street. I look forward to welcoming you back soon. Kind regards, Carla Amorim Hotel Team Leader

Kevin H. Families - 05/07/2018 AccorHotels certified review
« Mrlove »

Lovely clean and spotless modern hotel with a brilliant breakfast, friendly staff , the receptionist called ramona was very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN h., It's a great pleasure to hear that you enjoyed your stay with us, it will definitely brighten our team's day (specially Ramona's day!). Thank you for your kind comments and compliments and we hope to see you very soon. Kind regards, Carla Amorim Hotel Team Leader

Jenny Friends - 02/07/2018 AccorHotels certified review
« Great hotel, brilliant value for money »

Check in was simple and staff were very welcoming. Hotel was very clean and cool given the hot weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JENNIFER A., Thank you for your kind words, it's such a pleasure to hear that our guests are happy with us from the moment they walk through the door till they leave. We are all looking forward to welcome you back soon. Kind regards, Carla Amorim Hotel Team Leader

Katie S. Couples - 02/07/2018 AccorHotels certified review
« Simplistic room, friendly staff, good stay »

Room was cool considering the recent temperatures, it was clean and sufficient. The staff were friendly and check in was simple and quick. Breakfast was great for what we paid, very tasty! Would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATIE S., It is a great pleasure to hear that you enjoyed your stay with us, it will definitely brighten our team's day . Thank you for your kind comments and compliments and we hope to see you very soon. Kind regards, Carla Amorim Hotel Team Leader

Jules Couples - 02/07/2018 AccorHotels certified review
« Perfect bases for short trip »

Hotel was just a bit out but only a 15 mins walk, less noise! Perfectly suitable for a short break. Friendly staff , clean public areas, good bar too

Our hotel has responded to the review
Our hotel has responded to the review

Dear BAKER J., Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Amorim Hotel Team Leader

Oliver Couples - 02/07/2018 AccorHotels certified review
« A great easy stay »

It was a very nice, relaxing and easy over night stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVER W., It's a great pleasure to hear that you enjoyed your stay with us, it will definitely brighten our team's day :) Thank you for your kind comments and compliments and we hope to see you very soon. Kind regards, Carla Amorim Hotel Team Leader

Ian M. Couples - 02/07/2018 AccorHotels certified review
« Mr »

Friendly staff and a Clean Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN M., It's a great pleasure to hear that you enjoyed your stay with us, it will definitely brighten our team's day :) Thank you for your kind comments and compliments and we hope to see you very soon. Kind regards, Carla Amorim Hotel Team Leader

Anonymous Friends - 01/07/2018 AccorHotels certified review
« Good hotel, would stay again. »

Enjoyed a short 1 night stay. Room was nice enough, although I hate bathrooms without conventional doors as they don't block any sound! The door man was quite rude challenging us returning to the room, but otherwise the staff were lovely. Happily stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACK H., I am pleased that you enjoyed your stay at Ibis Leeds Centre and I am sorry that on this occasion you were disappointed with our External security Team manners. I have already reported their behavior last week due to another complaint , and we have since had a staff replacement which hopefully will avoid any future complaints. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Carla Amorim Hotel team Leader

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