Hotel - Novotel Berlin Am Tiergarten
Novotel Hotel Novotel Hotel

Novotel Berlin Am Tiergarten Hotel

4.5/5 2,102 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
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Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 274 rooms
  • 189 non-smoking rooms
  • 27 rooms for people with reduced mobility
  • 101 family rooms
  • 32 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 5,804 reviews

Our guest reviews for Novotel Berlin Am Tiergarten

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,102 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 16/09/2018 TripAdvisor review
« Classical expected confort »

Very well placed in Tiergarten area.Very close to S-Bahn station so very convenient to commute and reach the hotel.Rooms quiet spacious and confortable.Staff very kind and helpful.Only 'bad' comment: the building is a bit old

Juan Business - 06/09/2018 AccorHotels certified review
« Hotel bad experience. The girl Anika attend us perfectly, she is a good worker. »

I don´t know why the hotel have to take 300€ during 15 days block in my account when I finish the stancy. Also you gave me a Disable ROOM adapt for this people instead someone can use if needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Juan S., thank you for taking the time to tell us about your experience at the Novotel Berlin Am Tiergarten. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are more than sorry that the hold on your credit card was active for such a long time. This definitely does not reflect the standard of our house and credit card institute. We deeply apologize for any additional circumstances caused by our mistake. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you so much for your lovely words and feedback about our colleague Anika which we will share with her. immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Heppner Front Office Manager

Gatien Business - 06/09/2018 AccorHotels certified review
« Old building with comfortable rooms and very kind staff »

Very well located close to Tiergarten S-Bahn station. Big hotel in a quiet old building but inside atmosphere is in line with Novotel standing hotel chain. Large rooms with advanced comfort and all commodities. Staff and bar very welcoming and kind. Fast and efficient Customer service. Very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gatien B., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Rs Families - 04/09/2018 AccorHotels certified review
« perfect place »

Our Junior suite was welcoming, nice space for children to play around. Hotel nicely located and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rohit S., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Anonymous Friends - 01/09/2018 AccorHotels certified review
« A rude front desk lady and waited over 30 minutes for check-in »

Everything was alright. Location is amazing, the hotel is clean. But we had to wait 30 minutes after the check-in time because there wasn't a room ready for us. The doors are not sound proof though and the walls must be pretty thin because our neighbors running down the hallway and slamming doors were enough to wake us up in the mornings. There was also a rude brunette on the front desk, not to mention that she was clueless. I asked her if she could tell me why I was charged 100€ and she replied that she doesn't know and she can't tell me what she can't see. She then suggested I talk to one of her colleagues instead because again she can't tell me what she can't see. At first I was thinking it was just probably the language barrier but myself and my friend are not native English speakers either and agreed that her attitude was out of place. Unfortunately I didn't get her name but I hope that she can learn from this and fix her attitude towards costumers next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Idyl M., thank you for taking the time to tell us about your experience at the Novotel Berlin Am Tiergarten. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I`m very sorry about the noise in the early morning time caused by other guests during your stay with us. But more than that I want to apologize for your reflection about the behavior and attitude of one of my team members at the front desk. Our highest priority is to give a "welcome feeling" and a helping hand to all our guests at any time. Please rest assured that I will investigate your experience with my team and take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Heppner Front Office Manager

Anonymous Business - 30/08/2018 AccorHotels certified review
« Very good »

I enjoyed my stay in Novotel and I got my favorite room too :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Girish S., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Josh N. Solo - 30/08/2018 AccorHotels certified review
« consistently reaching Novotel high and comfortable standards »

Everything was easy, no problems at all, from checkin to checkout. No waiting, comfortable tidy room. Pleasant stay and great facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Josh N., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Kohei Families - 22/08/2018 AccorHotels certified review
« stuffs are very friednly and room was clean and comfort. »

we arrived at midnight, but the stuff were really kind to us. also the room was very clean and comfortable. Actually we would like to know which matrres of the bed you use! thank you. O.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kohei O., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the matress of the room you will find all details at www.novotel.com "Boutique". Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Marko Couples - 19/08/2018 AccorHotels certified review
« Good location great stuff »

We had a great time with Berlin and halpfull stuff ad the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marko M., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Albert U. Families - 17/08/2018 AccorHotels certified review
« Arrogant and unprofessional reception »

Reception does not understand that online check-in is supposed to speed up the check-in. Even at check-out my creditcard was again charged, ending up my creditcard balance was affected twice. Very arrogant attitude of reception staff. As a world business traveler, this was my worst experience. Never ever again Novotel Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert U., thank you for taking the time to tell us about your experience at the Novotel Berlin Am Tiergarten. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is in no way acceptable that you as a guest feel to have been served arrogantly and unprofessionally. The online check-in and check-out is also actively practiced every day. Your experience on the day of departure was a rare individual case, which was caused by an individual mistake. We discussed this with all our employees at the reception, once we received your feedback and explained the importance of compliance with the various processes.Please be sure that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Kühfeldt Executive Assistant Manager

Stefan L. Couples - 17/08/2018 AccorHotels certified review
« Perfect »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stefan Krogh l., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Gabriel Families - 16/08/2018 AccorHotels certified review
« Nice hotel and room, with good breakfast! »

We are a family of 4 (with 2 young kids) and we wanted to spent an extended week-end in Berlin to discover the city. So we spent (4 nights) at the Novotel Tiergarten. The room was spacious, clean and quiet. The hotel is conviently located near the Berlin-Tiergarten station. We enjoyed the breakfast, with a nice selection of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gabriel C., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Anonymous Couples - 14/08/2018 AccorHotels certified review
« A perfect stay, simple as that »

Everything was just perfect during our stay. Friendly staff, nice breakfast, easy parking access.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alan Patrick A., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Young B. A. Families - 09/08/2018 AccorHotels certified review
« a good family friendly hotel »

a good family friendly hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Young Bin A., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Kristof B. Families - 07/08/2018 AccorHotels certified review
« Great location but staff could be friendlier »

I asked an early check by writing because I am gold member. They did not inform me that it was not possible so we arrived before noon. They told us to come back at 13h so we went for a walk close to the hotel because we thought we could have a room at 13h. At 13h we came back and they told us we would only have a room around 15h. They told us to wait in the lobby and that they would warn us. Nobody did so I asked again after a while and then they said they had a room... So they let us wait even more then we should... The worst of all is that I spoke to several persons but NOBODY asked an apology not even a small sorry... I did not expect this since I am silver-gold-platinum member for many years and in all hotels where I have been I have been treated correctly... and the last country where I expected to be treated as sh#& was Germany. Lately I do normally not write reviews but will do so here and on TripAdvisor because friendliness in a hotel is so basic... Your breakfast was good, the location excellent, the family room so-so (very small sofabed).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kristof B., thank you very much for taking the time to tell us about your experience during your stay and especially on your arrival day at Novotel Berlin Am Tiergarten. I am so sorry that we missed the chance to offer you an early Check In for you and your family on your arrival. Additional to that please allow me to express my sincerest apologies about the missing communication in my team plus the fact that nobody took care of you and your situation. But most of all I feel ashamed that no one apologized for the inconvenience you lived through including the long waiting period. Please be assured that we do our utmost to satisfy our guest and to give a “welcome feeling” to all our guest. Especially our Le Club members should improve a superior service experience by living the benefits and giving a helping hand at any time. I totally agree with you that friendliness is the foundation in every relationship between people, likewise in our daily job and procedures. I will take your import feedback and go through this situation with my team in detail to address the problem and prevent future occurrence. I hope that you accept my sincerest apologies for the inconvenience you lived through. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Heppner Front Office Manager

Rodrigo G. Solo - 04/08/2018 AccorHotels certified review
« Sub-standard »

I have stayed in this hotel before and I quite like it. However this time, I was placed on room 132. There are one or two service doors adjacent. Probably from too much use, those doors creak a lot (!) when opening and bang (i) when shut. I am a light sleeper. From 6.30h onwards it was impossible to sleep, with noise every 5 or 10 minutes. When leaving I have left this complaint verbally to the receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodrigo G., first of all we are very happy that we had the chance to welcome you again at the Novotel Berlin Am Tiergarten and thank you for sharing your experience with us. We are sorry about the technical issue about the door and the disturbance in the morning. Please rest assured that we shared your important feedback with our technical team and solved the problem immediately. Please allow me to express my sincerest apologies again. Additional to that I made a remark in your guest profile to choose a room away from any elevators or service doors for your next stay with us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Heppner Front Office Manager

Hani T. Families - 03/08/2018 AccorHotels certified review
« Very friendly hotel »

Your staff are trying their best to make everyone feel home and accommodated. We only wished your breakfast would not be overpriced. There were also a couple of issues with housekeeping, such as not putting coffee and tea or new soap, but overall this was an excellent experience. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Hani T., we are more than happy that you enjoyed your time in Berlin and had a nice stay in our hotel. I really apologize that the service from our cleaning team does not reflect the standard of our house. Please rest assured that I will take your given information and share it with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

8pete8 Couples - 01/08/2018 AccorHotels certified review
« Totally correct - as usual »

I like this Novotel because of comfort level and S-Bahn close by. It is clean, nice executive rooms, separate toilet. If I would to improve anything then it would be better customer attention; I am a Gold member but I need to remind the reception of that fact when I ask to refill my minibar (forgotten by room service) or when I ask for late checkout. The members’ stand at the reception is often used for regular guests and I usually need to wait to ask anything. Only once I got upgraded and I had to fight for it as there was a free suite but the answer was NO. In general I feel more welcome and more taken care of in other Novotel’s, unfortunately. In the bright side is the perfect air conditioning, location and rooms. But still - looking forward to visit You again...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Piotr S., thank you very much for taking the time and tell us about your experience during your last stay at Novotel Berlin Am Tiergarten. We deeply regret that we missed the chance to offer you the benefits of a Gold member of our priority program at Check In and did not give you the feeling of being "welcome" at all. Please rest assured that I will share your given feedback with the front office team. It is very important for us to give a helping hand and improve a full customer service at any time. Thank you again for sharing your impressions with us. We are looking forward to welcome you again. Sincerely, Anja Heppner Front Office Manager

Jojino S. Families - 31/07/2018 AccorHotels certified review
« It was really great and relaxing. »

Our room is so spacious, clean and quite. Hotel workers are so friendly and always ready to serve us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jojino S., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

Anonymous Families - 31/07/2018 AccorHotels certified review
« Nice hotel with perfect location »

Very positive. Clean room, good breakfast and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Omaimah V., We very much appreciate your comments regarding your stay at the Novotel Berlin Am Tiergarten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Heppner Front Office Manager

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