Novotel Beijing Xin Qiao Hotel 4 stars

TripAdvisor rating 4.0/5 3,059 reviews
Novotel Beijing Xin Qiao
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+ 22 Services
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Room 1

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Children's age
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Hotel extras

  • Hot spring water available in all guest rooms and spa

  • High-speed WIFI

  • Located in the city center, just in front of a metro station (lines 2 and 5)

  • Peking duck

  • Close to main scenery spots

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Beijing Xin Qiao

Dongcheng District, Beijing
No. 1 West Street, Chongwenmen
100005
beijing
china

Tel: +861065133366

Fax: (+86)10/65125126

Contact email

Check-in from 14h00

Check out up to 12h00

  • Chong Wen Men Xi :   9,729,723,673,10 Chong Wen Men St

  • Chong Wen Men Xi 2 :   3,104,44,41,209 Chong Wen Men St

  • Chong Wen Men Xi 3 :   203,60,110,8 Chong Wen Men St

  • LOCAL BUS SERVICE :   CHONGWENMEN

  • Chong Wen Men :   line 2 Line 2 Exit D

  • Chong Wen Men 2 :   line 5 Line 5 Exit A

  • By plane

    CAPITAL APT At 30km / 18.64 miles

  • By train

    BEIJING STATION At 2km / 1.24 miles

GPS :39.901502, 116.4169

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with king bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Economy Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Standard Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with king bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Floor with king bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Floor with 2 single beds

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Retro room:Economy king bed room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Panda Room: Superior king bed room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Ladie Room:Premier floor king bed room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

CITRUS WESTERN RESTAURANT

Type of cuisine: International

Located in a large Atrium, International buffets at all meal times, featuring an extensive breakfast, lunch and dinner selection.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TANG PALACE RESTAURANT

Type of cuisine: null

Tang Palace Restaurant is a locally famous Chinese restaurant serving Hong Kong and Cantonese cuisine. Renowned for Yum Cha lunch and Dim Sum varieties as well as set dinner menus. The 150 seat restaurant is located on level 3 of wing A of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KITAYA JAPANESE RESTAURANT

Type of cuisine: Japanese

Kitaya Restaurant offers set lunch and dinner menu with pork cutlet curry and curry rice, yakitori and sukiyaki beef pot as well as sashimi and sushi. The restaurant is located on level 2 of wing A of the hotel, next to the Cuisine Galley Restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GALLERIA BAR

Photo non contractuelle / Strictly non binding

GALLERIA BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 360

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Beijing Xin Qiao

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,850 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,059 reviews

Good Hotel with friendly services

TripAdvisor rating 4.0/5

ChandraS747 Business - 13/09/2019 TripAdvisor review

I have been staying in the same nice hotel in Beijing for many years, I find the location is good with shop and foods within walking vicinity, public transport, subway is just in front of the hotel as well. The hotel is clean, hotel staff are friendly and always been very helpful. The rate is reasonable. I will recommend this hotel for those who require convenient location with many round the clock restaurants.

good hotel at good location

TripAdvisor rating 4.0/5

jeanpaulp323 Business - 12/09/2019 TripAdvisor review

Overall the hotel is good, and the staff is very good. But the furniture is somewhat old, and the plumbing is outdated. Toilet seat bidet was not working and they never fixed it. Not a big deal, but then, don't ask what you could do to make your guest stay better, if you are not going to respond to requests. Sauna is not worth it for the price (it should be free for hotel guests).

A happy few days in Beijing

Customer review rating 4.2/5

Allan Couples - 21/08/2019 AccorHotels review

More like staying with friends than being in a Hotel. Haidee on the front desk took time out of her busy schedule to welcome us and ensure everything was up to the usual high standard we have come to expect. Special thanks to Cynthia and Anita on 12 floor recedtion for the warm friendly service thy afforded us during our stay.

Dear Mr Allan C., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Dated from a bygone era, deceptive advertising on Accor website

TripAdvisor rating 4.0/5

Akbar1234 Family - 29/07/2019 TripAdvisor review

Furnishings of the hotel seem quite dated; the pictures of the executive rooms and suites are quite deceptive. I reserved a room for 4 people, but was then given a room to accommodate 3 people (initially, the room only had one bed for 2 people and after complaining, was given a room that had 3 single beds - despite the booking on Accor.com for an executive suite which indicated that it would accommodate 4 people (2 adults, 2 kids)). Since we were exhausted after a long 15 hr flight, I just did not have the energy to request again for what I had supposedly paid for. Also, the staff was very friendly and kind. Definitely would not stay here again!

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Guest Experience Manager Novotel Beijing Xinqiao

Great hotel and location

TripAdvisor rating 4.0/5

Patrick M Family - 28/07/2019 TripAdvisor review

Stayed five nights at the Novotel Xinqiao in Beijing and thoroughly enjoyed our stay. The hotel graciously upgraded our room since they didn't have the one we had booked. The room was large, clean, and made up every day before we returned. The oversized king bed was big enough for my wife and I, and our 11 year old son, so no fold-out bed required. Subway station was just outside the entrance to the hotel, making travel in Beijing a breeze. Breakfast was quite good with a large variety of foods and large spacious dining room. Hotel staff were all very friendly and accommodated our every request, including multiple bags of ice daily to keep the cherries my wife brought for her parents in another city in China. Would definitely recommend this hotel to anyone staying in Beijing.

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. We very appreciate for sharing your concerns with our team, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Below average for a Novotel

TripAdvisor rating 4.0/5

Traveler94499 Friends getaway - 27/07/2019 TripAdvisor review

I have stayed there for 2 nights. The room was not well cleaned, the air con was noisy and not efficient, the room was tiny without room for clothes and noisy. I have asked to swith to another room that was far better (clean, big, comfy) but the view was average (internal court with bars). The restaurants prices were far too high for very standard dishes. The location was convenient.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Guest Experience Manager Novotel Beijing Xinqiao

Required improvement on guest rooms

Customer review rating 4.2/5

Suvd Families - 26/07/2019 AccorHotels review

Guest room is old. Bathroom drainage system not working properly. Air condition very noisy.

Dear Ms Suvd Z., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about the room condition has been well noted, We are now in process of repairing and updating our room facilities including bathroom facilities. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Novotel at Beijing

TripAdvisor rating 4.0/5

vladjanet Family - 22/07/2019 TripAdvisor review

Novotel Xinqiao at Beijing is at the great location. The place is very safe and clean. The restaurants are wonderful with great food choices. The team members are very helpful and carrying. My family absolutely loved our stay and we would go back there again, next time when we are in Beijing.

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. We very appreciate for sharing your concerns with our team, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Quick Stopover

Customer review rating 4.2/5

Umesh Business - 18/07/2019 AccorHotels review

Thank you for the super efficient service at check in and out, I know the hotel was full, and I do appreciate the speed and efficiency of your front line staff. my only problem is I did not note down who it was. Also thank you very much for the lovely fruit and the wine in room, I truly appreciate this nice gesture you give me. Breakfast as usual was very nice! Looking forward to return trip.

Dear Mr Umesh Gobindram M., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Quick Stopover

TripAdvisor rating 4.0/5

Umesh M Business - 15/07/2019 TripAdvisor review

Had to make a quick stopover, thank you for the speedy check in and check out, my apologies for not remembering the name of the efficient staff who handled it for me, and once again, thank you for the lovely fruit and wine in the room, it is also a pleasure coming back to this property.

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. My team and I appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Old and Dirty

TripAdvisor rating 4.0/5

chateaumomo Business - 15/07/2019 TripAdvisor review

The 'wellness' center is a joke. It is extremely dirty especially the sauna and you are charged an entrance fee. No mention of this on the website except that services like massages are not free. The location of the hotel is unbeatable but everything else is in dire need of an upgrade.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Guest Experience Manager Novotel Beijing Xinqiao

Good location but Poor Service and Condition of Room

TripAdvisor rating 4.0/5

stingerteo Solo travel - 06/07/2019 TripAdvisor review

Hotel is located at a very good location with in the 1st ring of Beijing. It is near to most attractions like Tiananmen, Forbidden City and Temple of Heaven. A few big shopping complexes are just across the road from the hotel which offers plenty of dining choices. I have booked a suite with Novotel Beijing Xin Qiao for the period of my stay. However, the condition of the room and the service i experienced during my time there has been found wanting and not up to expectations. During the check-in to my room, i was not informed of any of the services i'm entitled to like the timing of breakfast, the advantage clubroom or it's location, my laundry entitlements, etc. I had to personally ask for each of them from the front desk. The room condition was old but comfortable. However, the bathroom is way below my expectations. The shower door could not be closed properly as the rubber seal has come off around the glass door which made the bathroom floor wet with water sipping out during your shower. The tiles in the shower were not cleaned properly. Thus there were dark spots and molds in the crevices and edges of the tiles. The hotel has advertised that they used natural hot spring water but you have to run the shower for about 5 minutes before the water will become hot. I was looking forward to using the bathtub after a long and tiring day of sightseeing but looking at the condition of the bathtub, i did not even want to put myself inside. The bathtub has stains on the inside and on the surrounding of the drainage part of the bathtub. Overall, i would recommend this hotel for it's location but strongly advice anyone of getting it's high end rooms or suites.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about the room condition has been well noted, We are now in procedure of repairing and updating our room facilities including bathroom facilities. Once again, I apologize for the inconvenience caused and do sincerely hope we get the opportunity to welcoming you back in the future. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

My Favored Beijing Hotel

TripAdvisor rating 4.0/5

Hwj L Business - 04/07/2019 TripAdvisor review

I had been staying in this hotel for the past 10 years whenever i visit Beijing. I always received their Warm and Hospitality from the Executive Staffs particularly Miss Julia Yang and her teams. They never forget my usual favored Beverage and foods and serve them at the timely manner.The hotel location is ideal for my business visiting. Very re-visiting of this hotel will notices there are some small upgrade had been progressing done. Looking forward to stay in Hotel again.

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. My team and I appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Great location and warm hospitality

Customer review rating 4.2/5

G. G. Business - 27/06/2019 AccorHotels review

This hotel like my home, many times I stayed in Novotel Beijing xinqiao, location so great, food very nice, room are clean, front office staff very friendly especially haidee, and really every time I stay I appreciate a lot the helps and the professional work made by Julien for every think I need, lucky to have him around, definitely I will come back again

Dear Mr g. G., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao
Customer review rating 4.2/5

Gary D. Couples - 25/06/2019 AccorHotels review

Always good... central location...good good...and great people...thanks to Julien and to Manager Mary Goh...you make it better...Gary and Darlene D. Calgary Canada

Dear Mr Gary Lee D., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Happy and satisfied

Customer review rating 4.2/5

Shiva Families - 10/06/2019 AccorHotels review

The rooms were comfortable and duly well maintained. The location was excellent- in the city and close to Subway. The breakfast was good. However, you could have some more vegetarian options. You could also indicate clearly for each food item. There were labels describing the dish but an extra indication such as "suitble for Vegetarian" would be an added bonus. Finally, check-in and check-out process generally took longer than I have experienced at other Hotels - this could definitely be improved. Also, communication in English was difficult and perhaps more training could be provided to staff in this area.

Dear Mr Charumathi I., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is with regretted that there are low points about check in and check out waiting time and English staff communication level was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Great Stay

Customer review rating 4.2/5

Johnny M. Families - 10/06/2019 AccorHotels review

Very friendly and helpful staff in great location.

Dear Mr Johnny Boris M., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Acceptable

Customer review rating 4.2/5

Vinod Couples - 10/06/2019 AccorHotels review

Was satisfactory

Dear Mr Vinod C., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao
Customer review rating 4.2/5

Robert Business - 03/06/2019 AccorHotels review

Room a bit dated, service not great at times.

Dear Mr Robert Hart O., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

convinience

Customer review rating 4.2/5

Yue L. Solo - 29/05/2019 AccorHotels review

The receptionist Oliver is very helpfil and make me feeling comfortble.

Dear Mrs Yue L., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao
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