Hotel - Novotel Beijing Xin Qiao
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Novotel Beijing Xin Qiao Hotel

4.0/5 2,941 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Nearby)
    • Private enclosed outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Paying)
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 700 rooms
  • 693 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,678 reviews

Our guest reviews for Novotel Beijing Xin Qiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,941 reviews
C. K. H. Business - 13/01/2019 AccorHotels certified review

Old Funiture; Long waiting time on both check in and checking out....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kam H. C., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xin Qiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about the room condition has been well noted, We are now in procedure of repairing and updating our room facilities including bathroom facilities. As for the check-in and check-out speed, we will do more training for the front staff to increase the speed. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Yeow H. Couples - 09/01/2019 AccorHotels certified review
« Recommended to Stay in Novotel Beijing Xin Qiao »

The room was quite spacious and comfortable. The insulation and heating in the room during winter is quite good. The staff was friendly and was able to understand English. It was also located in an accessible location with Chongwenmen subway station (line 2 and 5) right outside the main entrance of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Yeow H. T., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Anonymous Business - 29/12/2018 AccorHotels certified review
« Great Staff »

pleasant feel like home

Anonymous Families - 28/12/2018 AccorHotels certified review
« Good hotel with friendly crew. »

We stayed at the club floors and the crew was really friendly with the exception of the slightly elder breakfast chef at the club lounge. He seemed a little inpatient.

Dr. H. Z. Couples - 26/12/2018 AccorHotels certified review
« A nice place for a short stay. »

Thanks for the help of the hotel team for all warm help. We spent a nice stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Han Yu Z., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Viajero M. Couples - 25/12/2018 AccorHotels certified review
« Staff goes out of their way to help you »

We stayed in Beijing for 3 nights and during our second day we were victims of the infamous “Beijing tea house scam” after visiting the forbidden city; after realising we had been ripped off we went back to the hotel and informed the staff, they called their manager and he called the police and he sent Patrick from concierge to help us, thanks to Patrick and the manager the police were extremely helpful and they helped us recover our money. I had never seen such willingness from a hotel to help guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Corona Luna L., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Ong H. L. Families - 24/12/2018 AccorHotels certified review
« Room is clean and neat »

Customer oriented. Early check in is allowed as long as room is available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ong Hin L., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Family - 18/12/2018 TripAdvisor review
« Good choice with no regret »

Big hotel with Very convenient location with subway nearby, comfortable bed, good spread of buffet breakfast if you plan to have a free and easy holiday of your own. Hotel staff is very friendly and helpful. Definitely will choose this hotel again for my next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. My team and I appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Couples - 17/12/2018 TripAdvisor review
« Stay 3 nights in Novotel Xinqiao Beijing »

I am a traveler from Indonesia which stay 3 nights in Novotel Xinqiao. The services performed by the hotel staff is just at the same level with the 5 stars hotel. Just informed 2 days before check in at novotel xinqioa, I stayed 2 nights in Ritz Carlton Beijing, I was experiencing almost the same level of services from both hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. My team and I appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Gary D. Friends - 12/12/2018 AccorHotels certified review
« Mr. Gary D. »

It is always good at this hotel...other than a bit of language difficulty, I have gotten my ideas across to your people. I enjoy dealing with your people as they recognize me and are very willing to help. York and Cherry on the 12th check-in are great even though we did not stay on that floor this time...Heidi was helpful in getting a king size bed cover and bathrobes...until next time, thank you again for the hospitality...Merry Christmas and Happy New Year to the staff and you, Mary ... I asked them to pass greetings to you...see you in the new year...Gary D.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gary Lee D., We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Allan Couples - 10/12/2018 AccorHotels certified review
« A happy Christmas break »

An enjoyable stay at a first class hotel. Arrived early but room was ready and friendly staff provided warm welcome. Haidee had reserved my favorite room for me. Thank you Haidee and reception staff on 12th floor supplied welcoming drink and beverage, thank you. A very warm welcome on a cold December Day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Allan C., We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Umesh Business - 27/11/2018 AccorHotels certified review
« Always good to be back »

Thank you for the upgrade, the wine and fruits, Always feels good to be back, Service at check in was as usual very good, Love the relaxing lounge, and thoroughly enjoyed the breakfast in the coffee shop., As usual will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Umesh Gobindram M., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Iris S. Families - 25/11/2018 AccorHotels certified review
« Mrs »

Very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Iris S., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Lorenzo Couples - 23/11/2018 AccorHotels certified review
« Good location, clean, a bit understaffed, crowded »

Hotels location Is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Lorenzo S., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Larry H. Business - 21/11/2018 AccorHotels certified review
« My Stay At Xin Qiao »

I been staying this hotel for many years. There is a improvement in Food selection and Food display in the Executive Lounge. checking in and out are seamless in the Lounge. There is a stairway from 15th floor to 12th floor. Wish to have door handle on door when going in and out. I see improvement every revisit. keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Larry Wee Juan H., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Family - 17/11/2018 TripAdvisor review
« Good location, friendly staff and good breakfast »

We stayed at Novotel Xinqiao Beijing for 5 nights (30 Oct to 4 Nov 2018) and we were very happy and satisfied. The hotel is centrally located and is just outside a subway station. The hotel staff were very friendly and helpful, especially the concierge Mr Lee Xuan who helped us to refine our programme in Beijing, and provided us with useful information. The breakfast was good with very delicious croissants. Having said that we thought our room needed updating and improvement, the shower was weak and the bathroom glass door was hard to open and close. But the beds were comfortable and the room was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work flows happened. We are looking forward to your next visit! Kind regards Hotel Management

Anonymous Business - 16/11/2018 AccorHotels certified review
« like home »

Like at home. Everyone is friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jia Jun Z., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Susan M. Friends - 13/11/2018 AccorHotels certified review
« Great location. Good lounge access »

This is my 6 th time staying at this hotel. The location of this hotel is very convenient. Very close to the subway, walking distance to many sights. There were a few issues however. The main issue was the condition of the carpet in the rooms on the club floors. I do not think that I have ever stayed in a hotel with such filthy carpets. I did speak to the resident manager who explained to me that the carpets were clean but were just stained. He also said they are scheduled to be replace. This cannot happen soon enough. The young man named York, who works at the Club floor desk, is an amazing young man. He is so helpful with everything and his English language is excellent. There is another woman who works there as well, I believe her name is Sharon, who is not very helpful, nor pleasant. She was constantly on her cell phone and hardly ever looked up from it, even when we were passing by her desk. It seemed that it was a bother for her to be helpful. The rest of the young women on the club floor were very sweet. Breakfast and Cocktail hour were great, usually with lots of selection. All in all a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MS Susan Ruth M., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. Your comment about the carpet has been well noted, We are now in procedure of repairing and updating our facilities, it will not take too long. On the other hand, we were delighted to read that you appreciated your overall stay in our property, especially our staff service. It is always a pleasure to receive positive feedback. I will share your satisfaction with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Beijing Xinqiao. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Anonymous Friends - 12/11/2018 AccorHotels certified review
« Low standard of service »

This was disappointing as an Accor hotel. We are good members and the amenities were not offered. There was no mention of upgrade, no welcome drink provided and the service was terrible. We arrived at 8 pm just as the club lounge was closing. They adamantly refused to give us a wine or beer, saying it was all gone. We went back to the concierge to get our welcome drinks as the package was not in the room. The staff was actually rude at the lounge and none of the employees went out of their way to be friendly. The rooms are also dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Tina W., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have noted your comments in regards to the staff customer service skills and attitude and can assure you that we will make necessary adjustment to our training methods, which is part of our ongoing improvement plan. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Josephine Liu Front Office Manager Novotel Beijing Xinqiao

Family - 12/11/2018 TripAdvisor review
« Enjoyable Stay »

Amidst a very different culture, we found the hotel familiar and friendly. Since not many in our country goes to China for sightseeing/vacation because of the language barrier, we chose Novotel to make the trip less daunting. We were allowed to check in early and check out late. The staff were helpful and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Hotel Management

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