Hotel - Mercure Guarulhos Aeroporto Hotel
Mercure Hotel Mercure Hotel

Mercure Guarulhos Aeroporto Hotel

4.0/5 890 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • INTERNACIONAL DE GUARULHOS
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
See all services

Hotel location

Our rooms

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

  • 107 rooms
  • 40 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Full kitchen
    • Microwave in room
    • Shower
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,897 reviews

Our guest reviews for Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 890 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bruno M. Business - 06/08/2018 AccorHotels certified review
« quick overnight »

It was a nice staying, fast check-in, welcome drink and candy at room. The room itself is "classic" and the shower (or the water's pressure) could be stronger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno, We appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos

Steven Solo - 25/07/2018 AccorHotels certified review
« Very short stopover »

Checkin was great ... room was surprisingly large (1 bedroom apartment).... air conditioner was a little noisy but overall a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in the air conditioner and prevent future occurrence. We appreciate you sharing your experience, and it is our hope that you will comeback soon. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

Érica M. Business - 24/07/2018 AccorHotels certified review
« Great hotel »

My experience was very good. The service done by Thiago in the checkin and checkout was really great. The only problem I had (and it was a BIG problem!!) was a man entering my room, without knocking the door. Just after he saw I was there, he went out fast. Can you imagine how scary is for a woman travelling alone to have a man entering the room surprisingly? I called to Thiago again to talk about this and asked to informed this fact to the Governance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erica, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. We are very happy to know that Tiago receive you as you was expected. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem at room (man entering in your room) and prevent future occurrence. We appreciate you sharing your experience, and it is our hope that you comeback soon. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

Benjamin Business - 23/07/2018 AccorHotels certified review
« Nice Stay »

It was a nice place to stay for 5 weeks, all employees were very friendly and helpful, the service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos

Ashish J. Business - 22/07/2018 AccorHotels certified review
« Good for short stay »

The room was good with a kitchenette and minibar. Toiletries could have been better (toothpaste was missing)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your experience, and it is our hope to receive again in the near future. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

Anonymous Business - 09/07/2018 AccorHotels certified review
« Good hotel »

Short stay but good in General

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Slah, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Marco S. Solo - 09/07/2018 AccorHotels certified review
« Great stay »

Always a pleasure staying at this hotel every month. No complaints!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Anonymous Business - 28/06/2018 AccorHotels certified review
« Practic and precise »

Everything as it was designed to be

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Alexandre, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Ornan Business - 27/06/2018 AccorHotels certified review
« Atende »

Gosto do mercure

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Ornan, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Mn Business - 19/06/2018 AccorHotels certified review
« BOA »

BOA EXPERIENCIA,

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcello, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Anonymous Business - 19/06/2018 AccorHotels certified review
« A brief overnight (10 hour) stay »

Friendly and functional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Couples - 06/06/2018 TripAdvisor review
« Great Stay! »

I always stay at this hotel when I visit Sao Paulo. The staff are always very nice and the rooms are very clean. I had to extend my stay this last time because of the nationwide trucker strike and the staff couldn't have been more accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Scherer, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Steve Couples - 05/06/2018 AccorHotels certified review
« Nice hotel »

It was very clean but we were cold so we had to have an additional heater the same with extra blankets. The worst thing was I had taken a banana to eat later as I need potassium but was stopped and told I could not do this, the first time ever this has happened. I always take a piece of fruit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Graham Business - 16/05/2018 AccorHotels certified review
« The hotel is clean and tidy and located close to the airport. »

I have stayed before at the Mercure Hotel and I am a ACCOR member the hotel is good value and has very help full staff. I was visiting Brazil from Australia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Miheer Business - 14/05/2018 AccorHotels certified review
« Very good »

Stay was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Dan S. Business - 10/05/2018 AccorHotels certified review
« Staff is very professional. »

the hotel needs some work but overall, the staff is excellent and the accommodations are nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Julianna Families - 10/05/2018 AccorHotels certified review

From the transfer from the airport to the receptionist and the hotel room , everything was great. Great service, we love it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Juliana, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Niels S. Business - 09/05/2018 AccorHotels certified review
« No Learning Organisation »

Unfortunately it was only a short stay this time, but I stayed several months in your hotel since July 2017. The quality of the stay is stable, but receiving a proper incvoice is a drama, never working automatically, always needs requests. Also the Le Club points were several times not accounted automatically. Not this stay, but the during one last stay I forgot several items (neckscrafs, handkerchieves, a knife...) in my hotel room - which was my fault. But they have not been found or returned by the room service, which is the fault of the hotel. The support in this issue was very weak. Actually the quality of the attendance is very dependent of the personnel. I rarely felt treated like a good customer spending more than 100 nights within a year in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Paul Couples - 24/04/2018 AccorHotels certified review
« Warm welcome and very early checkin »

Very efficient. Coach arrived at airport and left hotel the following day on time. We arrived at 8.30am and were given a spacious room immediately which we appreciated after travelling overnight from Europe. Room was clean and confortable. Staff on reception and in restaurant very friendly, although the restaurant staff struggled with English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Susana Business - 23/04/2018 AccorHotels certified review
« The right help at the right time... »

Warm welcome by reception staff, a clean and spacious room, and a comfortable place to stay... What else can one ask for?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

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