Hotel - Mercure Guarulhos Aeroporto Hotel
Mercure Hotel Mercure Hotel

Mercure Guarulhos Aeroporto Hotel

4.0/5 932 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

  • 107 rooms
  • 40 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Full kitchen
    • Microwave in room
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,590 reviews

Our guest reviews for Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 932 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Claudia Families - 11/02/2019 AccorHotels certified review
« stay with a baby for a smooth trabel back to Germany »

All went great! we could check out late, the people working there are all very welcoming. Well located, so one can have a walk around to the market and so on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

O. Business - 08/02/2019 AccorHotels certified review
« lacks service and reliability »

I found this hotel when I urgently needed to book for the same night, as an other hotel's reservation was cancelled unexpectedly. I had called the hotel and they said they not one room left, not even for Accor Club members. Then I booked through a well known hotel side (the accor club app was not working at that moment!), and they had a room available. So the hotel lied to me, just to sell the booking at the absurdly high official rate, which normally no one pays. i had ask the front desk why she said she had nothing available while she had: no explanations, no apologies. Food through room service overpriced, not very enjoyable. At check out, i encountered a grumpy front desk oficial that started to nag me that I had booked a shuttle van ride with them and had not shown up. I said I had nothing to do with that and that I have not spoken to any hotel staff about any van. She insisted that I had not shown up and that it was my room, she had called me. The attitude was, apart from being rude to a guest that is paying an outrageous price: " we do not believe our guests". Hospitality mindset lacks in this hotel. Will not return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Antonio Business - 04/02/2019 AccorHotels certified review
« Great service »

Slow check in but fast check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Bárbara F. Couples - 02/02/2019 AccorHotels certified review
« awesome »

short experience but so good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

J H. Business - 29/01/2019 AccorHotels certified review
« was fine, very simple but clean »

It was fine, but very basic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss h., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Henry Solo - 28/01/2019 AccorHotels certified review
« Good airport hotel »

It was a nice hotel with a decent room, bathroom, and mini bar. The AC worked nice as well. I didn't use the wifi or shower due to a short stay. The bed was comfy. The only complaint is that the water pressure was too strong in the bathroom sink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Juliana Families - 28/01/2019 AccorHotels certified review
« Great location »

Overall a good hotel but one of the towels was with yellow stains and shower wasn’t powerful!!! Food from restaurant was great and nice swimming pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juliana Gomes Da S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Reinaldo C. Business - 25/01/2019 AccorHotels certified review
« Clean »

It was just an overnight. But everybody were sympathetic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Anonymous Business - 21/01/2019 AccorHotels certified review
« Quiet room »

The place was quiet, but in these days some situations happens, with the Fire alarm, and many problems with the Elevator and the card to access it and the room too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Dirk S. Business - 16/01/2019 AccorHotels certified review
« Mr »

Good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Flavia Families - 13/01/2019 AccorHotels certified review
« Great accomodation »

we loved the hotel! The only thing that we think can be improved is the check-in process. It took a long time to register us and we are really tired after a long trip with a 11-months old baby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss T., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About your checkin, there´s the option to make "Check in online" when you make your reservation by website. www.accorhotels.com.br Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Faby P. Families - 08/01/2019 AccorHotels certified review
« Okay hotel »

The hotel is well localized and staff were always very friendly. I wasnt 100% satisfied with the cleaniless of the bedroom, specially the bathroom. Also, kitchen faucet was falling apart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss P., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Richard M. Solo - 06/01/2019 AccorHotels certified review
« Great service ! »

Stayed there to wait my next flight to Zurich and quite well impressed. Receptionist were very helpful and friendly. Definitely would come back to this hotel ! Great location and close to Guarulhos airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Anonymous Families - 05/01/2019 AccorHotels certified review
« Nice stay at Mercure Guarulhos »

We've been staying at the Mercure Guarulhos when we stay in Guarulhos for over 10 years. The hotel continues to improve in many areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We waiting for you today for new experience. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Bulisa Families - 04/01/2019 AccorHotels certified review
« Welcoming »

It was great to have English speaking front desk people. Mr. Nogueira was reassuring when we called asking for a shuttle service for our late arrival. He was equally cordial and clear when we checked in. Similarly when we checked out, the gentleman was great. Room was clean and as expected. The gentleman who was seated outside at the desk that seems like concierge just watched us struggling with suitcases on cobble stones, being a woman and a child. Offered no help at all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss N., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will check with the employee regarding the no help with luggage at the time of check out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Sonja O. Couples - 02/01/2019 AccorHotels certified review
« Excellent »

I was on vacation, in São Paulo. Brazil . Checked for hotels. Mercure ‘s chain has shown an amazing kitchenette ‘s option! It’s like an a junior apartment. Very clean and well maintained! Staff very professional and proactive! Average price for a 3-4 stars hotels, Transportation to the airport ,you pay. From the airport to the hotel it’s free ! My overall rate 9.0 Thanks Sonja -USA It’s a bit pricey! Although, I bought my own food. Ate at my own time and had a few guests over for lunch! I felt very comfortable, so as my friends! Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sonja, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Fabiana D. M. Families - 19/12/2018 AccorHotels certified review
« Room was pretty good »

Friendly staff and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabiana, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos

Li X. Friends - 19/12/2018 AccorHotels certified review

please send me the invoice asap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Li X., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already send the invoice in your email address on Monday. Please, could you confirm if you already receive? We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

Alex P. Business - 18/12/2018 AccorHotels certified review
« Quick Check-in / Check out - Perfect for a short overnight visit »

We stayed here short notice when a flight was cancelled & we had to rebook flight for the following morning. The check-in staff were very helpful, very quick check-in, provided advise on taxi return to airport - and quick check out at 5am. Reception staff were also easy to contact, and prompt at resolving queries after we had departed (ie sending invoices etc).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos

Fabricio A. V. Business - 17/12/2018 AccorHotels certified review
« Default Mercure Hotel »

The stay was nice, comfortable room/bed , amenities was good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

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