Mercure Guarulhos Aeroporto Hotel 4 stars

TripAdvisor rating 4.0/5 960 reviews
Mercure Guarulhos Aeroporto Hotel
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Hotel extras

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  • Advantage 2

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  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Guarulhos Aeroporto Hotel

Rua Barao de Maua 450
Centro
GUARULHOS - SP
07012040
guarulhos
brazil

Tel: +551124759988

Fax: (+55)11/24759985

Contact email

Check-in from 12h00

Check out up to 12h00

  • VIA DUTRA MOTORWAY :   Linha Vermelha e Sentido Guarulhos

GPS :-23.473915, -46.531971

Our accommodations

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 39
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Standard apartment with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 39
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with a double bed

  • Max. number of persons: ‌2
  • Area: From 46
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Superior Apartment with twin beds

  • Max. number of persons: ‌2
  • Area: From 46
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

FLORIANO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pub

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 220 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,004 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

960 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Quiet n relaxed

Customer review rating 4.3/5

Rodrigo Business - 05/06/2019 AccorHotels certified review

Nice quiet hotel to relax and rest.

Dear Mr Goycoolea, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Excellent service for an Excellent value for money proposal.

Customer review rating 4.3/5

Anonymous Business - 04/06/2019 AccorHotels certified review

Staying for nearly 90 nights, i felt part of the Mercure family

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Very convenient and friendly service

TripAdvisor rating 4.0/5

nelsbaum Business - 31/05/2019 TripAdvisor review

This hotel is conveniently located near Guarulhos International Airport, with a free shuttle service on the hour. Staff is very friendly and prompt on answering guests. The down side was the "Canja de Galinha" ordered from Room Service that made me wake up during the night with stomach acidity.

Dear Mr Nelson, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not good, not awful.

Customer review rating 4.3/5

Fernando Couples - 29/05/2019 AccorHotels certified review

The room is in urgent need for renovation. I understand this is a Mercure not a Sofitel but I'm sure theres something to be done to make the experience a little better.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Very clean hotel and I love the food.

Customer review rating 4.3/5

Claudia A. Business - 27/05/2019 AccorHotels certified review

Very Good. I was less than a day but I like your hotel.

Dear Mrs A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto
Customer review rating 4.3/5

Lauro A. Solo - 23/05/2019 AccorHotels certified review

Comfortable and affordable

Dear Mr Lauro, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

At home in Guarulhos.

Customer review rating 4.3/5

S. Solo - 20/05/2019 AccorHotels certified review

Fast check in/out. Delicious breakfast. Comfortable room. Transport to the airport. Pleasent atmosfere.

Dear Jandno S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures about TV images to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Although the apartment itself was excellent, I was somewhat disappointed with the service and safety at this hotel.

Customer review rating 4.3/5

Lynda R. Business - 19/05/2019 AccorHotels certified review

I booked a day use room as a layover between flights. The two room suite was excellent but I was disappointed with the service. There were no towels available at the pool and I could not find a phone. Later I saw one deep inside the fitness room. No staff came to ask if we wanted to order drinks. The restaurant was nice but the baguette sandwich had very little filet and was over priced. The worst was when a staff person opened my door and started coming into my room while I was in bed! They did not knock, or call out, or wait. He just barged in! I was frightened and immediately called the front desk. They later called back and said the staff just wanted to check the mini bar and they had now spoken to him. On check out, I was offered a free shuttle ride, but personally, I'd rather have extra points to buy me a cocktail by another pool.

Dear Mrs. R., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Very good hotel

Customer review rating 4.3/5

Leonardo Business - 15/05/2019 AccorHotels certified review

The room was comfortable and very clean, the breakfast in one of the main goals, it has a great variety of items.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Clean facility, friendly staff

Customer review rating 4.3/5

Anonymous Business - 06/05/2019 AccorHotels certified review

Staff was very polite & helpful. Minor problem with safe was resolved very quickly.

Dear Mr. B. We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Noce rooms, great support staff

Customer review rating 4.3/5

Peter L. Business - 05/05/2019 AccorHotels certified review

This hotel offers a lot for business travelers... large rooms, a gym and swimming pool etc, but what I appreciated most was the flexibility and customer service of the staff in reception. They are extremely welcoming and accommodating if you need to adjust anything regarding your booking. A very satisfied and very grateful business guest!

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordenator Mercure Guarulhos Aeroporto

Great time

Customer review rating 4.3/5

Daniel Business - 22/04/2019 AccorHotels certified review

Elevator should block the L key, over there the 0 is the lobby floor. Caused me some headache.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

b.

Customer review rating 4.3/5

B. B. B. Solo - 19/04/2019 AccorHotels certified review

All b.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Spacious room and great breakfast.

Customer review rating 4.3/5

Anonymous Business - 15/04/2019 AccorHotels certified review

Enjoyed the breakfast and friendly staff, especially front desk personnel. Late checkout was arranged for me on April 13. Gym is in good condition. Outdoor pool might have an issue with water quality - I experienced some health issues after use.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Always good

Customer review rating 4.3/5

Ken S. Business - 12/04/2019 AccorHotels certified review

I use this hotel frequently and it never dissapoints. Reliable quality service from check in to check out

Dear Mr s., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Great Stay

TripAdvisor rating 4.0/5

kensky Business - 07/04/2019 TripAdvisor review

I stayed for only one night. The queality of service was excellent at check in and check out. The room was very comfortable and quiet. Good quality sleep. Internet was good. Had no issues during my stay. The location is excellent, close to the airport. The Hotel offers a shuttle service at low cost.

Dear Kensky, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Long layover

Customer review rating 4.3/5

C &. D. Couples - 06/04/2019 AccorHotels certified review

Needed a room to relax, sleep and shower on a 17-hr layover. This was perfect and offered transfer back to the airport every hour which was really convenient. Obrigado

Dear Mrs O., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Great option close to the airport.

TripAdvisor rating 4.0/5

BizGlobetrotterYVR Business - 06/04/2019 TripAdvisor review

I had an overnight stay at Mercure Guarulhos due to an early flight leaving out of the international airport. The location is convenient and provides easy access to the terminal (expect to take 15 to 30 minutes depending on traffic). The staff was great, check-in and check-out were fast, quality of room was great - provided a good night of sleep, and food was also surprisingly good.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good service poor room

Customer review rating 4.3/5

Miguel A. Business - 04/04/2019 AccorHotels certified review

Building are modern, service was great, shuttle to/from Airport good, employs very friendly, but rooms are old, smile humidity, bathrooms small and dirty , shower very small and dirty, breakfast is ok but the chairs are dirty

Dear Mr A., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

It was clean and staff were very helpful.

Customer review rating 4.3/5

Lauren Business - 30/03/2019 AccorHotels certified review

It was clean and staff were very helpful. Breakfast was good. I would stay there again. Bed was comfortable.

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordenator Mercure Guarulhos Aeroporto
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