Mercure Guarulhos Aeroporto Hotel 4 stars

TripAdvisor rating 4.0/5 971 reviews
Mercure Guarulhos Aeroporto Hotel
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Hotel extras

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This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Guarulhos Aeroporto Hotel

Rua Barao de Maua 450
Centro
GUARULHOS - SP
07012040
guarulhos
brazil

Tel: +551124759988

Fax: (+55)11/24759985

Contact email

Check-in from 12h00

Check out up to 12h00

  • VIA DUTRA MOTORWAY :   Linha Vermelha e Sentido Guarulhos

GPS :-23.473915, -46.531971

Our accommodations

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 39
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard apartment with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 39
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: A partir de 46
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Apartment with twin beds

  • Max. number of persons: 2
  • Area: A partir de 46
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

FLORIANO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pub

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 220

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,132 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

971 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Long connection in GRU

TripAdvisor rating 4.0/5

brunodamat Business - 02/08/2019 TripAdvisor review

Good hotel, needs funiture updates only. They offer a shutle bus to connect the hotel and airport. The room I stayed have full kitchen applies and a TV room with a nice view of Guarulhos city. Hotel are located 15 minutes (regardless trafic)

Dear Mr. Bruno We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Henry B.

Customer review rating 4.3/5

Anonymous Friends - 23/07/2019 AccorHotels review

Comfy Friendly and helpful staff

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Otima estadia

Customer review rating 4.3/5

Anonymous Families - 18/07/2019 AccorHotels review

Otima estadia

Prezado Sr. Denis, Agradecemos por nos contar sobre sua experiência no Mercure Guarulhos Aeroporto. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tenha certeza de que estaremos analisando sua avaliação para melhorias contínuas em nossos serviços. Agradecemos que tenha nos dedicado este tempo e esperamos que nos dê a oportunidade de servi-lo novamente num futuro próximo. Sinceramente, Alexandre Colussi Coordenador de Qualidade Mercure Guarulhos Aeroporto

Inefficient airconditioning

Customer review rating 4.3/5

Pieter Couples - 11/07/2019 AccorHotels review

Friendly, clean hotel about 20min drive from airport. Airconditioning unit only in bedroom, leaving rest of apartment hot.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Pleasant Stay - Great Room

Customer review rating 4.3/5

J K. Business - 07/07/2019 AccorHotels review

Excellent stay for one day prior to a flight home. A relaxing break after the chaos at Guarulhos airport during heavy rain

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

Poor experience

Customer review rating 4.3/5

Ezequiel Business - 30/06/2019 AccorHotels review

Bad smell in the room. Insufficient lights in the living room. Old furniture. Made me feel I was staying at an expensive road motel.

Dear Ezequiel, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos

Satisfied

Customer review rating 4.3/5

Anonymous Business - 27/06/2019 AccorHotels review

I had a pleasant staying at the hotel. The service was good.

Dear Mrs, B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Good place for rest and work

Customer review rating 4.3/5

Fernando C. Business - 26/06/2019 AccorHotels review

I was in the hotel for 10 days. Rooms are clean and confortable. Staff members great service spirit.

Dear Fernando, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator

Good.

Customer review rating 4.3/5

Aurelio R. Business - 23/06/2019 AccorHotels review

So far so good.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto
Customer review rating 4.3/5

Augusto Business - 19/06/2019 AccorHotels review

I love it, really. Very nice hotel, kind staff! Thanks very much

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

very good service. i do recommend

Customer review rating 4.3/5

Newton P. D. F. Solo - 18/06/2019 AccorHotels review

very efficient team

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Quiet n relaxed

Customer review rating 4.3/5

Rodrigo Business - 05/06/2019 AccorHotels review

Nice quiet hotel to relax and rest.

Dear Mr Goycoolea, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Excellent service for an Excellent value for money proposal.

Customer review rating 4.3/5

Anonymous Business - 04/06/2019 AccorHotels review

Staying for nearly 90 nights, i felt part of the Mercure family

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Very convenient and friendly service

TripAdvisor rating 4.0/5

Nelson B Business - 31/05/2019 TripAdvisor review

This hotel is conveniently located near Guarulhos International Airport, with a free shuttle service on the hour. Staff is very friendly and prompt on answering guests. The down side was the "Canja de Galinha" ordered from Room Service that made me wake up during the night with stomach acidity.

Dear Mr Nelson, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not good, not awful.

Customer review rating 4.3/5

Fernando Couples - 29/05/2019 AccorHotels review

The room is in urgent need for renovation. I understand this is a Mercure not a Sofitel but I'm sure theres something to be done to make the experience a little better.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Very clean hotel and I love the food.

Customer review rating 4.3/5

Claudia A. Business - 27/05/2019 AccorHotels review

Very Good. I was less than a day but I like your hotel.

Dear Mrs A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto
Customer review rating 4.3/5

Lauro A. Solo - 23/05/2019 AccorHotels review

Comfortable and affordable

Dear Mr Lauro, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

At home in Guarulhos.

Customer review rating 4.3/5

S. Solo - 20/05/2019 AccorHotels review

Fast check in/out. Delicious breakfast. Comfortable room. Transport to the airport. Pleasent atmosfere.

Dear Jandno S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures about TV images to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Although the apartment itself was excellent, I was somewhat disappointed with the service and safety at this hotel.

Customer review rating 4.3/5

Lynda R. Business - 19/05/2019 AccorHotels review

I booked a day use room as a layover between flights. The two room suite was excellent but I was disappointed with the service. There were no towels available at the pool and I could not find a phone. Later I saw one deep inside the fitness room. No staff came to ask if we wanted to order drinks. The restaurant was nice but the baguette sandwich had very little filet and was over priced. The worst was when a staff person opened my door and started coming into my room while I was in bed! They did not knock, or call out, or wait. He just barged in! I was frightened and immediately called the front desk. They later called back and said the staff just wanted to check the mini bar and they had now spoken to him. On check out, I was offered a free shuttle ride, but personally, I'd rather have extra points to buy me a cocktail by another pool.

Dear Mrs. R., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Very good hotel

Customer review rating 4.3/5

Leonardo Business - 15/05/2019 AccorHotels review

The room was comfortable and very clean, the breakfast in one of the main goals, it has a great variety of items.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto
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