Hotel - Mercure Guarulhos Aeroporto Hotel
Mercure Hotel Mercure Hotel

Mercure Guarulhos Aeroporto Hotel

4.0/5 903 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • INTERNACIONAL DE GUARULHOS
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
See all services

Hotel location

Our rooms

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

  • 107 rooms
  • 40 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Full kitchen
    • Microwave in room
    • Shower
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,150 reviews

Our guest reviews for Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 903 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Rafael G. V. Couples - 09/10/2018 AccorHotels certified review
« Not too expecial »

got the most expensive room, and the water jet on the toilet was broken, so I needed to turn the valve off after use, or the bathroom could flood. and I end up with the bathroom flooded, on the most expensive room of the hotel other than that, a good overall experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Christina H. Couples - 08/10/2018 AccorHotels certified review
« Ideal stopover hotel »

We were just one night between flights. It was ideal. The cost of the taxi to the hotel & breakfast needs to be factored in but it was still good value. I loved the swimming pool. The rooms are spacious which makes for an undisturbed night's sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Gabriela R. Solo - 07/10/2018 AccorHotels certified review
« Nice Experience »

Very pleasant stay and the reception service was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Ruben D. G. Business - 05/10/2018 AccorHotels certified review
« Placentera »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr C., Mucho le agradecemos los comentarios referentes a su estadía en el Mercure Guarulhos Aeroporto. Siempre es muy placentero recibir un feedback favorable. Voy a compartir sus observaciones con nuestro equipo. Estoy convencido que ese feedback será un aliciente para nuestro personal, en sus constantes esfuerzos para mejorar la calidad de nuestros servicios. Una vez más, gracias por compartir su experiencia. Esperamos que su próxima visita sea tan placentera como ésta que acaba de realizar. Atentamente, Alexandre Colussi Coordenador de Qualidade Mercure Guarulhos Aeroporto

Cesar R. Business - 01/10/2018 AccorHotels certified review

very good stay. Hotel is comfortable and safe. I only wish the mattress was softer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Valdir Solo - 01/10/2018 AccorHotels certified review
« Amzingly expensive bar service »

Hotel is good, comfortable and easy to access. Although bar service in the room is overwhelming expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Valdir, Agradecemos por nos contar sobre sua experiência no Mercure Guarulhos Aeroporto. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tenha certeza de que estaremos analisando sua avaliação para melhorias contínuas em nossos serviços. Agradecemos que tenha nos dedicado este tempo e esperamos que nos dê a oportunidade de servi-lo novamente num futuro próximo. Sinceramente, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

0 Business - 28/09/2018 AccorHotels certified review
« ok »

utterly average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordenator Mercure Guarulhos Aeroporto

John L. Couples - 24/09/2018 AccorHotels certified review
« Basic room services, no breakfast faci,ity before 6am »

Check in quick and easy, room average and no breakfast facilities before 6am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

C. R. C. Business - 10/09/2018 AccorHotels certified review
« Pleasant and helpfull »

The room we were given was too small. We asked for a room with 2 twin beds But were a queen bed. My wife and I love each other, but we prefer to sleep In seperate beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Emanuel V. Business - 06/09/2018 AccorHotels certified review
« Not Mercure Standard »

Service was not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

R. K. Business - 04/09/2018 AccorHotels certified review
« Extrememly happy. »

Your Mr Jonathan was very helpful in getting me a room when I arrived very early in the morning on 31 Auguts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Sterling T. R. Business - 03/09/2018 AccorHotels certified review
« VP Sales »

Overall it was very good. Room was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr r., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Artur A. Couples - 29/08/2018 AccorHotels certified review
« perfect »

was really well informed about my stay and how i spent my time, since I had to go to the airport, they explained to me how the transportation to the airport worked and they also woke me up so that i could get there on time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

R. Couples - 25/08/2018 AccorHotels certified review

excellente prestation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Michael L. Business - 23/08/2018 AccorHotels certified review
« Poorlynorepared for air travellers »

The hotel structure was clean and as expected. The airport shuttle service however (an essential service for an airport hotel, is very poor with 1 hour frequency. Also, the staff does not know how to properly direct people to the Shuttle service... when I called all they could say is that the shuttle is outside of the terminal: there are 3 lanes of traffic with taxis, shuttles, busses and transit vehicles. The lanes where they park are long and span the length of the terminal. Apparently there is a specific section specifically reserved for Hotel shuttles, but it is not clearly marked and your staff doesn’t know how to direct people to that spot. The shuttle drove by me, didn’t stop when I waved him down and I had to wait 1 hour for the next one! In the meantime Marriott drove by multiple times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

John G. J. Business - 16/08/2018 AccorHotels certified review
« Very clean, friendly helpful staff and great room all around. Excellent shuttle service. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordenator Mercure Guarulhos Aeroporto

Pablo G. Business - 14/08/2018 AccorHotels certified review
« Good business hotel in convenient location »

Stay was pleasant and comfortable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pablo, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your opinions, and it is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

Guest Business - 11/08/2018 AccorHotels certified review
« Quick check in. Pleasant and professional team at check in and restaurant. »

Great experience. Quick check in and a pleasant and professional team. Only issue was that walls seemed too thin and another guest talking too loud on the phone was bothersome. Called the front desk and asked them to notify the guest on the adjacent room. Other than that, a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanni, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your experience, and it is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

Bruno M. Business - 06/08/2018 AccorHotels certified review
« quick overnight »

It was a nice staying, fast check-in, welcome drink and candy at room. The room itself is "classic" and the shower (or the water's pressure) could be stronger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno, We appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos

Steven Solo - 25/07/2018 AccorHotels certified review
« Very short stopover »

Checkin was great ... room was surprisingly large (1 bedroom apartment).... air conditioner was a little noisy but overall a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in the air conditioner and prevent future occurrence. We appreciate you sharing your experience, and it is our hope that you will comeback soon. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

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