Hotel - Mercure Guarulhos Aeroporto Hotel
Mercure Hotel Mercure Hotel

Mercure Guarulhos Aeroporto Hotel

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4.0/5 858 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 207.00 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • INTERNACIONAL DE GUARULHOS
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available  (Nearby)
See all services

Hotel location

Our rooms

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

  • 106 rooms
  • 40 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,402 reviews

Our guest reviews for Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 858 reviews
AccorHotels certified review
Antonio Business - 20/02/2018
« Great service »

Great service by personnel. Quick checking and checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Fabio T. Friends - 17/02/2018
« GREAT PLACE »

I had just spent the night in the hotel, and it was a very good experience. Some 24 hour services and foods just around the corner. Very good option for those who arrives in the GRU airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Luis C. Business - 12/02/2018
« Nice hotel »

Nice, organized and good located hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

AccorHotels certified review
Joana Business - 08/02/2018

Useful, simple, effective!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Joana, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality CoordInator Mercure Guarulhos Aeroporto

AccorHotels certified review
Franz Solo - 06/02/2018
« Most pleasant stay to get settled before leaving the country. »

I had a nice little suite. Good internet access, both WiFi and Ethernet-cable (which is extremly important for me). The room was clean and very practical. I was staying 2 nights before I left the country and this gave me time to get things arranged and settled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Tatiane D. S. Couples - 01/02/2018
« The best hotel I've ever been! »

Friendly staff, clean, tidy and spacious room, great location, fair price. Oh, and breakfast is amazing. Me and my husband just loved to stay there!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Santos, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

AccorHotels certified review
Anonymous Couples - 27/01/2018
« Good »

Great staff at front desk and very nice that they spoke english. Chose the hotel given other good reviews and the airport shuttle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
M. B. Business - 27/01/2018
« Friendly and helpful »

Great experience during check in and check out. Douglas from the front desk was very helpful by calling different pharmacies to find medicine for my wife.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Jose Business - 26/01/2018
« normal stay »

Good place, but it does not have a gym

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Andre C. Business - 25/01/2018
« Front desk very disapointing »

The guy from the front desk, (Alexandre) night shift was very disappointing: slower than Barichello! Unacceptable with agility! A check taking 15 minutes!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giselle Soeiro General Manager Mercure Guarulhos Aeroporto

AccorHotels certified review
Humphrey H. Business - 23/01/2018
« It was good »

Staff was friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Kevin L. Business - 22/01/2018
« Fine but improvement in breakfast to be made »

Experience is so far okay but there is room for improvement on the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Diego Business - 16/01/2018
« Room needs improvement »

Great service but the room feels very dated and worn out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Diego, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Francesco Families - 09/01/2018
« Got due »

This time unfortunately we were met with a breakfast with absolutely everything missing, no item was replenished, there was no more cheese bread, no glasses, no clean cutlery ... very bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Chimenti Jr, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Christopher Families - 09/01/2018
« Clean rooms and linen, Free wifi and free Airport Transportation. Ticked all the boxes for us. »

Very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Nelcy P. Solo - 09/01/2018
« helpful staff »

I felt very happy with my experience because I had an small trouble with my Bank card and very lucky with the guy in front reception who helped me with the phone call and I solved it. I liked also the room, very clean, tidy and the location of the hotel. Highly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Anonymous Couples - 03/01/2018
« Overall satisfied »

I really appreciated the fact that they gave us a room that was in a quiet corner. It was very large and quite nice. The location is very convenient, though I wish I'd known about the shuttle from the airport. I booked through another service and didn't see that it was available until it was too late. If I fly through GRU again, I'd definitely use it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss L., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

AccorHotels certified review
Anonymous Business - 29/12/2017

It was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Regis, We appreciate your survey regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Soraya N. Families - 27/12/2017
« A home.away from.home »

I try to.as much as possible.stay at mercure , a place that I know and trust, since my daughter was 1 year old we have been staying at mercure, she is now 12 and enjoy staying there..great ace, feel.safe, great breakfast..great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs N. We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Anonymous Business - 27/12/2017
« Generally Satisfied »

I am staying long term for several months in your hotel for an international company with plants in Guarulhos and Taubate. The company guarantees for my payment. In spite of that I am asked for advamce payments. Also I have reached the LeClub Gold status. No, not only asked, I am locked out of my room and have to return to the reception from the 14th floor! Furthermore the technical service shuld be improved. The light in my sleeping room could only be repaired after the 4th reminder. When I left the hotel, it did not work again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

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