Hotel - Mercure Guarulhos Aeroporto Hotel
Mercure Hotel Mercure Hotel

Mercure Guarulhos Aeroporto Hotel

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4.0/5 876 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • INTERNACIONAL DE GUARULHOS
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available  (Nearby)
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Hotel location

Our rooms

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

  • 106 rooms
  • 40 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,660 reviews

Our guest reviews for Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 876 reviews
AccorHotels certified review
Graham Business - 16/05/2018
« The hotel is clean and tidy and located close to the airport. »

I have stayed before at the Mercure Hotel and I am a ACCOR member the hotel is good value and has very help full staff. I was visiting Brazil from Australia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

AccorHotels certified review
Miheer Business - 14/05/2018
« Very good »

Stay was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Dan S. Business - 10/05/2018
« Staff is very professional. »

the hotel needs some work but overall, the staff is excellent and the accommodations are nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Julianna Families - 10/05/2018

From the transfer from the airport to the receptionist and the hotel room , everything was great. Great service, we love it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Juliana, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Niels S. Business - 09/05/2018
« No Learning Organisation »

Unfortunately it was only a short stay this time, but I stayed several months in your hotel since July 2017. The quality of the stay is stable, but receiving a proper incvoice is a drama, never working automatically, always needs requests. Also the Le Club points were several times not accounted automatically. Not this stay, but the during one last stay I forgot several items (neckscrafs, handkerchieves, a knife...) in my hotel room - which was my fault. But they have not been found or returned by the room service, which is the fault of the hotel. The support in this issue was very weak. Actually the quality of the attendance is very dependent of the personnel. I rarely felt treated like a good customer spending more than 100 nights within a year in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Schoenrock, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Paul Couples - 24/04/2018
« Warm welcome and very early checkin »

Very efficient. Coach arrived at airport and left hotel the following day on time. We arrived at 8.30am and were given a spacious room immediately which we appreciated after travelling overnight from Europe. Room was clean and confortable. Staff on reception and in restaurant very friendly, although the restaurant staff struggled with English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Susana Business - 23/04/2018
« The right help at the right time... »

Warm welcome by reception staff, a clean and spacious room, and a comfortable place to stay... What else can one ask for?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Jorge Z. Business - 19/04/2018
« Essencial »

Atendeu as expectativas parcialmente

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Jorge, Agradecemos por nos contar sobre sua experiência no Mercure Guarulhos Aeroporto. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tenha certeza de que estaremos analisando sua avaliação para melhorias contínuas em nossos serviços. Agradecemos que tenha nos dedicado este tempo e esperamos que nos dê a oportunidade de servi-lo novamente num futuro próximo. Sinceramente, Alexandre Colussi Coordenador de Qualidade Mercure Guarulhos Aeroporto

AccorHotels certified review
Roger R. Business - 17/04/2018
« Ok with everything »

I always choose Mercure Guarulhos against other offers in that area. Everything is OK, I only will suggest to change the menu from time to time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Maria S. Business - 16/04/2018
« Confortable »

Everything was Ok. Room was confortable and nice view. A Little bit noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Juan Business - 12/04/2018
« Razonable »

Razonable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr Juan, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Guarulhos Aeroporto Hotel. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Alexandre Colussi Coordenador de Qualidade Mercure Guarulhos Aeroporto

AccorHotels certified review
Luis F. D. S. Business - 09/04/2018
« Extremely Satisfied »

Nice accomodations, nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Dcbadezir. Solo - 03/04/2018
« Amazing »

Very nice place to stay a long period. Very gently staff. Thanks a lot. C u Soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Kat Business - 01/04/2018
« Excellent service »

The team make all the difference The hotel is classified as airport hotel I disagree because it is on the center of Guarulhos, the rooms are old and could use some renovation but it is very clean and again the team is excellent Room service selection is very good, only problem is that they don’t always understand English so I had to call the receptionist to place my order from the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

TripAdvisor review
Couples - 31/03/2018
« 1 night »

Excellent hotel transfer from airport. Hotel facilities fine for a one day stay. Early check in with room available. Good restaurant facilities with nice menu and also breakfast which was included in room price. Staff very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Paul, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Obert Business - 16/03/2018
« Awesome night »

It was nice, good actually but there was no body lotion

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mtasa, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Anonymous Business - 13/03/2018
« Good price »

Nice hotel close to airport and Guarulhos city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Orta, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordenator Mercure Guarulhos Aeroporto

AccorHotels certified review
Mark H. Couples - 12/03/2018
« Friendly »

Convenient for airport with shuttle. Friendly staff Good wifi Large room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

AccorHotels certified review
Jose R. G. D. M. Business - 09/03/2018
« boa estadia »

considerada dentro do normal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. José Roberto, Agradecemos por nos contar sobre sua experiência no Mercure Guarulhos Aeroporto. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Pedimos desculpas quanto ao atraso no envio da nota fiscal, no entanto estávamos com um problema que independia de nossa resolução, a responsabildiade era da Prefeitura de Guarulhos que realizou a alteração no valor do ISS causando transtorno com todos os hotéis no município. Tenha certeza de que estaremos analisando sua avaliação para melhorias contínuas em nossos serviços. Agradecemos que tenha nos dedicado este tempo e esperamos que nos dê a oportunidade de servi-lo novamente num futuro próximo. Sinceramente, Analu Milanese. Coordenadora de Qualidade Mercure Guarulhos Aeroporto

AccorHotels certified review
Mario S. Business - 07/03/2018
« Nothing remarkable »

Good Balance between performance and services .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

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