Hotel - Mercure Sao Paulo Bela Vista
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Bela Vista

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4.0/5 638 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 115 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • DDI - Direct Dialing In
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Microwave in room
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,758 reviews

Our guest reviews for Mercure Sao Paulo Bela Vista

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 638 reviews
AccorHotels certified review
Marcos C. Business - 16/02/2018
« Otimo »

Surpreendente

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Marcos C. Boa tarde Agradecemos seus comentários referentes á sua hospedagem no Mercure São Paulo Bela Vista. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero recebê-lo novamente. Atenciosamente, Juliana Souza Subgerente (1…

AccorHotels certified review
Andre H. Business - 05/02/2018
« excellent »

Actually, I did not stay at the Hotel, but I used Hotel conference room for a business meeting. Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sr. André Hayata, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adriana Santos Qualidade Mercure

AccorHotels certified review
Anonymous Families - 05/01/2018

Perfect. Low key and very comfortable! Good breakfast and friendly and efficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

AccorHotels certified review
Elizabeth V. D. S. Business - 19/12/2017
« excellent »

Comfortable room, clean, right size

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

AccorHotels certified review
Luis V. Business - 18/12/2017
« Overall satisfied with my stay but unhappy i never received ny e-receipts. »

My room was nice and comfortable, unfortunately it was facing the highway and that made it noisy. The breakfast buffet was exactly the same every single day with very little to chose from, that was the worst part of my stay. I never received my e-receipts as promised and now i am having troubles with my company, please send me my receipts!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Bela Vista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We had already sent the invoice for your e-mail. If there is any problem, please contact us again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Crema Manager

AccorHotels certified review
Valentina A. Business - 11/12/2017
« Good experience with some difficulties »

The service at the reception and restorant was fine, but the room had some problems with ants. Also someone forgot to put "shampoo" and other things of personal hygiene

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valentina, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Bela Vista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Crema Manager

AccorHotels certified review
Alberto A. Business - 15/11/2017
« Not as expected »

When I arrived at the room I felt a bad sewer smell. Bed headlight was blinking and then after a few minutes all headlights and ceiling lights went off (my card was correctly inserted).Breakfast is pretty fair but I missed more drink options, specially a good black coffee.Overall experience was below expectations!!!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Alberto, Obrigado por nos contar sobre sua experiência no Mercure São Paulo Bela Vista. Sentimos muito não termos correspondido ás suas expectativas, por favor, aceite nossas desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Sinceramente, Paulo Crema Gerente Geral Mercure São Paulo Bela Vista

AccorHotels certified review
Raphaële Business - 06/11/2017
« Very satisfactory »

I was really satisfied with the comfort of the room and the nice Breakfast. However for the following reason I would not put more than an 8: - the day I arrived there was no towels because they said they had a problem with their laundry and I had to wait the day after to get a towel and be able to shower. If the rest of my stay had not been perfect I would never recommend the hotel. I think the problem was not well managed by the staff - One day, the whole staff was late so the morning breakfast was late. No huge impact except everything was not ready when I got down to get breakfast - The Gym was closed for refurbishment... it's a pity but it happens

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Bela Vista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Crema Manager

AccorHotels certified review
Alex Business - 16/10/2017
« Good stay »

very comfortable and pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Alex, Obrigado pelos comentários sobre sua hospedagem no Mercure São Paulo Bela Vista. Compartilharemos com nossas equipes e tenha certeza de que sua opinião será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Paulo Crema Gerente Geral Mercure São Paulo Bela Vista Uma dica: Conheça nosso site e faça sua reserva através do: www.mercure.com e garanta benefícios especiais através do Le Club Accor Hotels. Se ainda não é um membro, associe-se agora: http://www.accorhotels.com/leclub : Diárias grátis, express check in/out, welcome drink, up grade de categoria de apartamento, descontos na diária entre 10% e 50%, além de outros benefícios.

AccorHotels certified review
Robert S. Solo - 16/10/2017
« Reliable Hotel Where You Feel At Home »

I have stayed at this Hotel in the past and it is always a pleasure. The staff is top notch and accomadations are comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

TripAdvisor review
Business - 18/09/2017
« Good Business Hotel »

Near Beneficiencia Portuguesa and Oswaldo Cruz as well as AC Camargo, this hotel has a business atmosphere and is handy to anyone that need to stay nearby, for meetings or medical treatment. Employees very attentive to your needs, speak English and Spanish pretty well. The traffic by the end of day in this area of SP is always standstill, so expect for some delay when waiting for a taxi or Uber. The Subway is not too far if you're able to walk 10-15min. For the hospitals otherwise, the car is needed as you `climb the hills` to get to them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

AccorHotels certified review
Carlos Business - 03/09/2017
« Dr »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Carlos, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Paulo Crema Gerente

AccorHotels certified review
Rosana O. Business - 17/08/2017
« EXCELENTE HOTEL. »

EXCELENTE HOTEL.RECOMENDO A TODOS SE HOSPEDAREM.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Rosana, Obrigado pelos comentários sobre sua hospedagem no Mercure São Paulo Central Towers. Compartilharemos com nossas equipes e tenha certeza de que sua opinião será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Paulo Crema Gerente Geral Mercure São Paulo Central Towers Uma dica: Conheça nosso site e faça sua reserva através do: www.mercure.com e garanta benefícios especiais através do Le Club Accor Hotels. Se ainda não é um membro, associe-se agora: http://www.accorhotels.com/leclub : Diárias grátis, express check in/out, welcome drink, up grade de categoria de apartamento, descontos na diária entre 10% e 50%, além de outros benefícios.

AccorHotels certified review
Marcio Couples - 07/08/2017
« Nice room, friendly staff and great location »

Friendly staff, great location, nice room's decoration and great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcio, Obrigado pelos comentários sobre sua hospedagem no Mercure São Paulo Central Towers. Compartilharemos com nossas equipes e tenha certeza de que sua opinião será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Paulo Crema Gerente Geral Mercure São Paulo Central Towers Uma dica: Conheça nosso site e faça sua reserva através do: www.mercure.com e garanta benefícios especiais através do Le Club Accor Hotels. Se ainda não é um membro, associe-se agora: http://www.accorhotels.com/leclub : Diárias grátis, express check in/out, welcome drink, up grade de categoria de apartamento, descontos na diária entre 10% e 50%, além de outros benefícios.

AccorHotels certified review
Beto Business - 27/07/2017
« Estadia normal dentro da expectativa »

Estadia normal dentro da expectativa

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Valberto, Obrigado pelos comentários sobre sua hospedagem no Mercure São Paulo Central Towers. Compartilharemos com nossas equipes e tenha certeza de que sua opinião será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Paulo Crema Gerente Geral Mercure São Paulo Central Towers Uma dica: Conheça nosso site e faça sua reserva através do: www.mercure.com e garanta benefícios especiais através do Le Club Accor Hotels. Se ainda não é um membro, associe-se agora: http://www.accorhotels.com/leclub : Diárias grátis, express check in/out, welcome drink, up grade de categoria de apartamento, descontos na diária entre 10% e 50%, além de outros benefícios.

AccorHotels certified review
Igor Business - 26/07/2017
« Comum »

Normal, comum

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Igor, Obrigado por nos contar sobre sua experiência no Mercure São Paulo Central Towers. Sentimos muito não termos correspondido ás suas expectativas, por favor, aceite nossas desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Sinceramente, Paulo Crema Gerente Geral Mercure São Paulo Central Towers

AccorHotels certified review
Sônia C. G. R. Families - 12/07/2017
« It was a confort and we have a very efficient and simpatic attendance . »

Good attendance Good breakfast Confortable room, according our expetation .

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Sonia, Obrigado pelos comentários sobre sua hospedagem no Mercure São Paulo Central Towers. Compartilharemos com nossas equipes e tenha certeza de que sua opinião será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Paulo Crema Gerente Geral Mercure São Paulo Central Towers Uma dica: Conheça nosso site e faça sua reserva através do: www.mercure.com e garanta benefícios especiais através do Le Club Accor Hotels. Se ainda não é um membro, associe-se agora: http://www.accorhotels.com/leclub : Diárias grátis, express check in/out, welcome drink, up grade de categoria de apartamento, descontos na diária entre 10% e 50%, além de outros benefícios.

AccorHotels certified review
G. Business - 04/07/2017
« far away from the Mercure standards...a real shame! »

at the time of the booking, did explicitly asked for a quiet room (email)...then did call the hotel reception to get confirmation of my request. At my arrival on Wednesday evening, was assigned to the room 1101 (facing the highway!!!)...the room was not at the appropriate standard: old air conditioned, air extraction extremely noisy, corridor with wall painting falling apart :-( The next morning, asked the reception to move to a quiet room...On Thursday afternoon, discovered that they did assign to the room 1401 (facing the highway again). Did have to personally call twice to get a quiet room (facing the street), got assigned to the room 901...Corridor with wall painting apart...what a shame with your Brand! I am a Club accord Gold member and this is the first time I have such a bad experience in terms of standards: despite numerous requests, not getting a quiet room, rooms not renovated, building in such a bad condition...a REAL SHAME

AccorHotels certified review
Joao B. P. Business - 03/07/2017
« boa !! »

dentro da espectativa !!

AccorHotels certified review
Anonymous Solo - 07/06/2017
« Expectativas correspondidas »

Expectativas correspondidas

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