Hotel - Mercure São Paulo Bela Vista Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Bela Vista Hotel

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4.0/5 665 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 112 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • DDI - Direct Dialing In
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Microwave in room
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 4,149 reviews

Our guest reviews for Mercure São Paulo Bela Vista Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 665 reviews
AccorHotels certified review
Márcio Business - 28/05/2018
« Mercure »

Excelente hospedagem

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Marcio Manoel Da S. Boa tarde Agradecemos por nos escolher para a sua hospedagem. Esperamos recebê-lo novamente em nosso hotel e agradecemos por dedicar seu tempo para nos avaliar. Atenciosamente, Juliana Souza Subgerente

AccorHotels certified review
Rodolfo Business - 21/05/2018
« Almost perfect experience »

Since the checkin until the checkout almost everything was perfect, just two things went wrong: the breakfast was 7 am, and I couldn't anticipate it in anyway, so I had to leave the hotel latter than what I've expected. The bedroom doors have a gap where the light of the hall go through and light up the bedroom in the middle of the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodolfo A. Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your comments helped us to improve even more the quality of our services. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Hendrik J. V. D. Business - 14/05/2018
« Leaves a lot to be desired »

The only positive thing was the room I stayed in (1501) was recently refurbished with access to a balcony which made it nice and clean, a pity that they door was left unfinished with an A4 paper with the room number stuck to the door. It would have been nice if there were any furniture on the balcony to be able to use it. Since you are renovating the rooms, it might also be a good idea to replace the mattresses. The only comfortable place on the bed was right in the center of the kingsize bed. The gentleman who checked me in when I arrived was friendly and helpful enough and after many stays at the Mercure I enrolled for the rewards program. Can somebody please explain why I do not qualify for rewards points when I book through and agent and why can I not be rewarded for past stays with Mercure? (You can look up my history and the number of nights I spent in Mercure Hotels at the end of 2016 and early 2017 - especially the Mercure Hotel in Uberlandia, not only my booking but the number of nights I had my staff members stay there as well.) The Internet WiFi connection is so slow that it is not worthwhile using, I was better off using my data plan on my cellphone except for the fact that I had extremely poor cellphone reception. At night whenever there is movement in the hallway and the lights automatically turn on, the gap under the door is so large that there is a strong reflection on the mirror which lights up the room which is very disturbing when trying to sleep. The R$38.00 you charge for breakfast is absurd if one look at the quality of the breakfast in comparison to other Mercure Hotels and in general. I had an early flight on the Saturday morning when I checked out and it was not possible to get breakfast or even coffee and toast before 07:00, this should be available especially since this venue is seen as a "business hotel". On the morning when I checked out, I had to find out that the elevators were not working, all of them out of service. With a stress fracture in my foot it was not fun walking down 15 flights of stairs with my luggage in tow. Even more insulting was that there was not even a hint of an apology from the staff for the inconvenience.......... This experience was not an advertisement for Mercure or the Accor Group in general.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrik Johannes Marthinus Van D. Good afternoon Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. About the Le Club AccorHotels, you can send the questions for the customer service and they will help you with all your doubts. (https://www.accorhotels.com/fr/support/contact.shtml) Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Luiz F. Couples - 03/05/2018
« Just great »

Good breakfast, good reception, the hotel have a good localization near of underground stations and Av. Paulista.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luiz Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Paula Business - 24/04/2018
« Satisfied »

Really good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula Barreto Amorim Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juliana Souza Manager Assistant

AccorHotels certified review
Juan Business - 09/03/2018
« Just OK. »

Inicially the A/C, safety box and TV weren't working properly. After calling, safety box and TV were OK, but A/C wasn't able to give cold air.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Pablo Pastor Paseyro Good Afternoon Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Angel P. Solo - 07/03/2018
« Is ok, toilet was not clean appropriately »

Toilet was not clean appropriately

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angel P. H. Good Afternoon Thank you for share your comments about your stay, it will help us to serve you better in the near future. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Marcelo M. Business - 05/03/2018
« EXPECTATIVA ATENDIDA »

TRANQUILA E SEGURA, A HOSPEDAGEM SE DEU DE FORMA ESPERADA.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Marcelo M. S. Boa tarde Agradecemos seus comentários referentes á sua hospedagem no Mercure São Paulo Bela Vista. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero recebê-lo novamente. Atenciosamente, Juliana Souza Subgerente (1…

AccorHotels certified review
Marcos C. Business - 16/02/2018
« Otimo »

Surpreendente

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Marcos C. Boa tarde Agradecemos seus comentários referentes á sua hospedagem no Mercure São Paulo Bela Vista. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero recebê-lo novamente. Atenciosamente, Juliana Souza Subgerente (1…

AccorHotels certified review
Andre H. Business - 05/02/2018
« excellent »

Actually, I did not stay at the Hotel, but I used Hotel conference room for a business meeting. Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sr. André Hayata, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adriana Santos Qualidade Mercure

AccorHotels certified review
Anonymous Families - 05/01/2018

Perfect. Low key and very comfortable! Good breakfast and friendly and efficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

AccorHotels certified review
Elizabeth V. D. S. Business - 19/12/2017
« excellent »

Comfortable room, clean, right size

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

AccorHotels certified review
Luis V. Business - 18/12/2017
« Overall satisfied with my stay but unhappy i never received ny e-receipts. »

My room was nice and comfortable, unfortunately it was facing the highway and that made it noisy. The breakfast buffet was exactly the same every single day with very little to chose from, that was the worst part of my stay. I never received my e-receipts as promised and now i am having troubles with my company, please send me my receipts!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Bela Vista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We had already sent the invoice for your e-mail. If there is any problem, please contact us again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Crema Manager

AccorHotels certified review
Valentina A. Business - 11/12/2017
« Good experience with some difficulties »

The service at the reception and restorant was fine, but the room had some problems with ants. Also someone forgot to put "shampoo" and other things of personal hygiene

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valentina, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Bela Vista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Crema Manager

AccorHotels certified review
Alberto A. Business - 15/11/2017
« Not as expected »

When I arrived at the room I felt a bad sewer smell. Bed headlight was blinking and then after a few minutes all headlights and ceiling lights went off (my card was correctly inserted).Breakfast is pretty fair but I missed more drink options, specially a good black coffee.Overall experience was below expectations!!!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Alberto, Obrigado por nos contar sobre sua experiência no Mercure São Paulo Bela Vista. Sentimos muito não termos correspondido ás suas expectativas, por favor, aceite nossas desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Sinceramente, Paulo Crema Gerente Geral Mercure São Paulo Bela Vista

AccorHotels certified review
Raphaële Business - 06/11/2017
« Very satisfactory »

I was really satisfied with the comfort of the room and the nice Breakfast. However for the following reason I would not put more than an 8: - the day I arrived there was no towels because they said they had a problem with their laundry and I had to wait the day after to get a towel and be able to shower. If the rest of my stay had not been perfect I would never recommend the hotel. I think the problem was not well managed by the staff - One day, the whole staff was late so the morning breakfast was late. No huge impact except everything was not ready when I got down to get breakfast - The Gym was closed for refurbishment... it's a pity but it happens

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Bela Vista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Crema Manager

AccorHotels certified review
Alex Business - 16/10/2017
« Good stay »

very comfortable and pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Alex, Obrigado pelos comentários sobre sua hospedagem no Mercure São Paulo Bela Vista. Compartilharemos com nossas equipes e tenha certeza de que sua opinião será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Paulo Crema Gerente Geral Mercure São Paulo Bela Vista Uma dica: Conheça nosso site e faça sua reserva através do: www.mercure.com e garanta benefícios especiais através do Le Club Accor Hotels. Se ainda não é um membro, associe-se agora: http://www.accorhotels.com/leclub : Diárias grátis, express check in/out, welcome drink, up grade de categoria de apartamento, descontos na diária entre 10% e 50%, além de outros benefícios.

AccorHotels certified review
Robert S. Solo - 16/10/2017
« Reliable Hotel Where You Feel At Home »

I have stayed at this Hotel in the past and it is always a pleasure. The staff is top notch and accomadations are comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

TripAdvisor review
Business - 18/09/2017
« Good Business Hotel »

Near Beneficiencia Portuguesa and Oswaldo Cruz as well as AC Camargo, this hotel has a business atmosphere and is handy to anyone that need to stay nearby, for meetings or medical treatment. Employees very attentive to your needs, speak English and Spanish pretty well. The traffic by the end of day in this area of SP is always standstill, so expect for some delay when waiting for a taxi or Uber. The Subway is not too far if you're able to walk 10-15min. For the hospitals otherwise, the car is needed as you `climb the hills` to get to them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulo Crema Manager

AccorHotels certified review
Carlos Business - 03/09/2017
« Dr »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Carlos, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Paulo Crema Gerente

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