Hotel - Mercure Belo Horizonte Vila da Serra Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Vila da Serra Hotel

4.0/5 617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 231.00 BRL Non member rate
From 207.90 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Beauty salon  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium
  • Outdoor playground for children  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

You can choose between the following categories: standard apartment or superior apartment. All apartments comprise a bedroom, lounge, kitchenette, hot/cold air conditioning, wireless Internet and LCD TV.

  • 111 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Printer
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,375 reviews

Our guest reviews for Mercure Belo Horizonte Vila da Serra Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 617 reviews
Anonymous Families - 02/10/2018 AccorHotels certified review
« Very nice hotel accommodations and services »

Except booking, overall experience at the hotel was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Osvaldo, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Dayna W. Business - 08/09/2018 AccorHotels certified review
« Beautiful hotel! »

Great! Loved the pool, breakfast and rooms. Fernano was great at check-out!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dayna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Osmário Sousa Events Coordinator

Glh Business - 14/08/2018 AccorHotels certified review
« Good Service but Room in TERRIBLE Condition »

The staff was very helpful and friendly, especially the bar tender who was excellent. The room, however, was awful. There was mold visible in the shower (I didn't shower for 2 days as I refused to use that shower). There were what looked like bloody fingerprints on the hair dryer. There were mold stains on the walls and mildew everywhere. I took photos of the various issues if you'd like to see them. This place is in desperate need of a good cleaning and needs repair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Federico Business - 12/08/2018 AccorHotels certified review
« Nice breakfast, room was smelly and bathroom needs some care.. »

Room smelled a bit of close and mold. Bathroom floor would need a good refresh on the gout between tiles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Federico, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Roberto G. Business - 13/05/2018 AccorHotels certified review
« Too much noisy »

Not good There is a construction next to my room and I could not sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roberto, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Johan V. Business - 24/04/2018 AccorHotels certified review
« I was very happy at the hotel »

Ronaldo at the help desk was very helpful in arranging a taxi and explaining things to me as I do not speak Portuguese and this was my first visit. the rooms were good and Wifi also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Marcelo J. D. M. Business - 26/03/2018 AccorHotels certified review
« unconfortable »

air conditioner not working in the restaurant; Waiter with real bad service ( put slice of pizza in one plate alredy in use, pickup this slice and put in another plate to other customer to eat), stop the service, not friendly) etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Douglas C. M. Business - 26/03/2018 AccorHotels certified review

Excelnte !

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Douglas, Agradecemos imensamente suas notas referentes à hospedagem no Mercure BH Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Equipe Mercure BH Vila da Serra

L. W. Couples - 17/03/2018 AccorHotels certified review
« Very friendly and personalized experience »

This is the second time I stay here and the front desk gentleman still remembered me after 4 years! We had a small misunderstanding about the rate but he was extremely apologetic and did everything he could to ensure a great stay and better rate for the following stay. That was a very nice gesture and I would certainly stay here again. I believe his name was Fernando and he was very polite. Dealing with such professionalism makes it all worthwhile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Luciene, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Janette Business - 09/02/2018 AccorHotels certified review
« Being welcomed »

After one year I felt being welcomed again, very friendly staff and very clean room. I love coffe and the brand that I like was available at my room, nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Janette, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Brendan R. Families - 11/01/2018 AccorHotels certified review
« comfortable and relaxed atmosphere »

comfortable and relaxed atmosphere with friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Russell, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Anonymous Business - 13/12/2017 AccorHotels certified review
« I was very dissapointed with my experience at your hotel, it was not up to standards »

Not satisfying at all. No cutlery or serviettes with room service. Air conditioner did not work, Coffee machine did not work, coffee not repleminished. No face cloth, no garbage can, no iron, no plug for the sink, no chair to sit on to eat, not enough hangers, NOISY. Had to pay for ice. Honestly, your website and the room selected did not reflect the reality of the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Manfred Friends - 20/11/2017 AccorHotels certified review
« Mercure Hotel in Nova Lima »

We were visiting friends close by (walking distance) and so the Mercure was a natural choice. Our room on the upper floor was in a resonable condition, clean but in need of some repairs and somewhat smelly in the "kittchen". The staff were really good, nice and friendly people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Manfred, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Vanderlei A. Business - 13/11/2017 AccorHotels certified review
« Aconchegante »

Restaurante poderia ser 24h

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Vanderlei, Agradecemos imensamente suas notas referentes à hospedagem no Mercure BH Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Equipe Mercure BH Vila da Serra

Friends getaway - 20/09/2017 TripAdvisor review
« Nice place »

Room was clean and organized. It had small kitchen that was super useful. Hotel is near the mall, a couple of pubs, restaurants and galleries but is far from downtown Belo Horizonte. There is a great pizza restaurant just next door. Breakfast and WIFI were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mari, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Hebert Couples - 09/08/2017 AccorHotels certified review
« Very Good »

The location is good, mainly for my purposes. The room is very spacious, internet has worked properly and also the breakfast is complete. The bathroom is too small and you have to pay for parking.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Hebert, Agradecemos imensamente seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Vila da Serra. Seus comentários e sugestões serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Equipe Mercure BH Vila da Serra

Constanza Business - 03/07/2017 AccorHotels certified review
« Perfect service attention, great breakfast and nice room. »

It was absolutely satisfying

Anonymous Business - 30/06/2017 AccorHotels certified review
« God, but the sitting room inside the apartment culd be more cosy. »

xx

Ciro P. Business - 16/06/2017 AccorHotels certified review
« Not so good »

I'm platinum member but i called and wrote an e-mail the day after to announce my arrival I need to remember again to obtain a superior room, In general the room was not good, the air conditioning was present just in the sleeping room, the bathroom is to small the shower was very small and in some days i didn't find the liquid soap for the shower

Anonymous Solo - 13/06/2017 AccorHotels certified review
« Nice hotel, well situated, nice hotel staff, very good restaurant on-site »

10 nights at a superior room

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