Hotel - Mercure Belo Horizonte Vila da Serra Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Vila da Serra Hotel

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4.0/5 543 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 195.00 BRL Non member rate
From 175.50 BRL Member's rate Members’ Rate, join while you book
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Beauty salon  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Outdoor playground for children  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

You can choose between the following categories: standard apartment or superior apartment. All apartments comprise a bedroom, lounge, kitchenette, hot/cold air conditioning, wireless Internet and LCD TV.

  • 111 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Pay per view channel(s)
    • Crib on request
    • Fax machine
    • High speed transmission line
    • Printer
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,955 reviews

Our guest reviews for Mercure Belo Horizonte Vila da Serra Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 543 reviews
TripAdvisor review
Friends getaway - 20/09/2017
« Nice place »

Room was clean and organized. It had small kitchen that was super useful. Hotel is near the mall, a couple of pubs, restaurants and galleries but is far from downtown Belo Horizonte. There is a great pizza restaurant just next door. Breakfast and WIFI were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mari, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

AccorHotels certified review
Hebert Couples - 09/08/2017
« Very Good »

The location is good, mainly for my purposes. The room is very spacious, internet has worked properly and also the breakfast is complete. The bathroom is too small and you have to pay for parking.

AccorHotels certified review
Constanza Business - 03/07/2017
« Perfect service attention, great breakfast and nice room. »

It was absolutely satisfying

AccorHotels certified review
Anonymous Business - 30/06/2017
« God, but the sitting room inside the apartment culd be more cosy. »

xx

AccorHotels certified review
Ciro P. Business - 16/06/2017
« Not so good »

I'm platinum member but i called and wrote an e-mail the day after to announce my arrival I need to remember again to obtain a superior room, In general the room was not good, the air conditioning was present just in the sleeping room, the bathroom is to small the shower was very small and in some days i didn't find the liquid soap for the shower

AccorHotels certified review
Anonymous Solo - 13/06/2017
« Nice hotel, well situated, nice hotel staff, very good restaurant on-site »

10 nights at a superior room

AccorHotels certified review
Anonymous Business - 30/05/2017

custo e beneficio satisfatorio

AccorHotels certified review
Mr C. S. Business - 29/05/2017
« Mr CHRIS S. »

THE HOTEL IS TIRED LOOKING WITH WINDOWS THAT DO NOT FIT PROPERLY AND ARE NOT DOUBLE GAZZED ALLOWING MORE NOISE IN AND INSECTS. I HAVE STAYED IN THE HOTEL OVER MANY YEARS AND THE SHOWERS AND BATHROOMS REQUIRE UPGRADING AGAIN TIRED AND WORN LOOKING.

AccorHotels certified review
Anonymous Business - 16/03/2017

A bit dissapointing, the toilet flush was not working proberly, room was not well ventilated, no one asked me at the check out how was my stay.

AccorHotels certified review
Anonymous Couples - 13/03/2017

we checked in at 2 o'clock in the morning after a wedding party. The guy from the front desk was sleeping and received us really mad. At 10:00 a guy opened my door and found me and my wife naked, he apologized but it was really embarrassed. I'm sorry but I don't feel like going back there again. Thanks for asking and hope you guys get better. Daniel F.

AccorHotels certified review
Anonymous Business - 06/03/2017

Fresh and lovely

AccorHotels certified review
Anonymous Business - 03/03/2017

The fifth floor have a some noisy because of the parking lot bellow the apartments. Some cars have rear siren and alarms.

AccorHotels certified review
Anonymous Business - 20/02/2017

Me surpreendeu positivamente

AccorHotels certified review
Anonymous Business - 13/02/2017

Extremely small bathroom - rest was fine. Satisfactory

AccorHotels certified review
Anonymous Business - 04/02/2017

Old smelly room

AccorHotels certified review
Anonymous Business - 31/01/2017

The hotel was nice for a week long business stay. Quality of toiletry products (shampoo, soap, ect) could have been better. Room cleanliness, especially the floors and bathroom tile, was below what I expect in this type of hotel.

TripAdvisor review
paulo_fleck Family - 02/01/2017
« Less than expected... »

Less than expected due to bad maintenance of the rooms... I had to ask change of the room 2 times... Cleanliness and quality of service where the key points of the claims... Not the expected quality for a Mercure brand...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paulo! Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

AccorHotels certified review
Anonymous Business - 20/12/2016

The hotel staff was extremely accommodating and went above and beyond any hotel I’ve ever stayed. I travel a moderate amount and have never encountered such genuinely welcoming people. I will be back and will go out of my way to recommend this location of Mercure to anyone traveling to Belo.

AccorHotels certified review
Anonymous Business - 17/12/2016

I am a cigar smoker. There should be a smoking area on the upper deck. I will stay at a hotel that accommodates smokers on my next visit.

AccorHotels certified review
Anonymous Business - 15/12/2016

The main reason for my rating is due to the outstanding customer service from Fernando at the front desk. A great asset to your chain. Please share this with him! Keep up the great work Fernando! -Zayed (Z).

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