Mercure Belo Horizonte Vila da Serra Hotel 4 stars

TripAdvisor rating 4.0/5 644 reviews
Mercure Belo Horizonte Vila da Serra Hotel
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Hotel extras

  • Located in Nova Lima's business center.

  • Featuring modern, charming and comfortable facilities for business or leisure travel.

  • Renovated and fully equipped apartments.

  • Traditional pizzeria restaurant in Belo Horizonte.

  • Easy access to airports via the ring road. Near the Vila da Serra bus station.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Belo Horizonte Vila da Serra Hotel

Alameda da Serra, 405
Vila da Serra (Nova Lima)
34000000
belo horizonte
brazil

Tel: +553130794100

Fax: (+55)31/30794200

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORTO INTERNACIONAL CONFINS At 60km / 37.29 miles

  • By car

    BR 040 At 2km / 1.24 miles

GPS :-19.980902, -43.944278

Our accommodations

You can choose between the following categories: standard apartment or superior apartment. All apartments comprise a bedroom, lounge, kitchenette, hot/cold air conditioning, wireless Internet and LCD TV.

Standard Room with 1 queen-size bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 queen-size bed and 1 one sofa bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with twin beds and 1 sofa bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 queen-size bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Twin Beds Room

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Luxury Suite with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 135 m²

  • Maximum capacity: 180 people

Find out more

Our guest reviews for
Mercure Belo Horizonte Vila da Serra Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,718 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

644 reviews

" Get in line to get good service if you did not make the reservation on my site"

Customer review rating 4.3/5

Joeval M. Business - 03/07/2019 AccorHotels certified review

It is ridiculous not getting the same services and amenities if my reservation was done through another travel agency. You need to review it ASAP...with a risk of losing a customer!

Great stay for business in a convenient location with top service

Customer review rating 4.3/5

Juan Business - 10/06/2019 AccorHotels certified review

Positive experience, comfortable room and good breakfast buffet.

Dear Mr. Juan, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

In Nova Lima on business enjoying great hotel

Customer review rating 4.3/5

Juan Business - 23/04/2019 AccorHotels certified review

Liked the food, enjoyed the room, and was taken care of by professional and kind staff.

Dear Mr. G., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Average Hotel needs to be upgraded, Bathroom area is too small, you need more electrical/usb ports

Customer review rating 4.3/5

Anonymous Business - 19/04/2019 AccorHotels certified review

see above restuarant could be better claims to be italian but there is only 4 pastas on the menu, but many many pizza types

Dear Mr. R., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

I stay here for the location

Customer review rating 4.3/5

Mike Business - 31/03/2019 AccorHotels certified review

The front desk staff do not speak English (other than Ferdinand), the gym needs a good steam clean, the a/c in my room didn’t work and breakfast is identical every day. We tried to hold a conference, however the noise outside made it almost impossible to hear each other.

Amazing experience

Customer review rating 4.3/5

Eduardo L. Business - 23/02/2019 AccorHotels certified review

The hotel staff welcomed me very well and helped me at various times

Dear Mr. Eduardo, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Excellent

Customer review rating 4.3/5

Cesar G. Business - 07/02/2019 AccorHotels certified review

Very clean, Excellent Reception Service , Good Breakfast and very good localization.

Dear Mr. César, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Convenient

Customer review rating 4.3/5

Jenny Y. Families - 31/12/2018 AccorHotels certified review

Good location, friendly and responsive staffs, parking is just a call away..

Dear Mrs. Jenny, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Boa

Customer review rating 4.3/5

Reinaldo F. Solo - 28/12/2018 AccorHotels certified review

Saboneteira do box com aberturas e sabonete cai sempre

Prezado Sr. Reinaldo, Agradecemos imensamente suas notas referentes à hospedagem no Mercure BH Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

A perfect night out

Customer review rating 4.3/5

Alexandre R. Couples - 24/12/2018 AccorHotels certified review

All I wanted was a night away from a big city and I encounter just that! It was the perfect getaway. From the easy reservation process, to the fast check out everything was perfect. The staff is very friendly and provided world class service. My room was very comfortable, it was the best night's sleep of the year, shower was really great, they even had an espresso coffee machine in the room! What else can I expect? The hotel also offered a fitness centre, sauna, swimming pool, parking lot and a great restaurant. Breakfast was delicious, lunch was memorable. Just thinking about it now makes me want to go back there and stay for another night!

Dear Mr. r., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra
Customer review rating 4.3/5

Steffanie Solo - 19/12/2018 AccorHotels certified review

excelente hotel.

Prezada Sra. Stefanie, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Good place to stay

Customer review rating 4.3/5

Erica B. Solo - 11/12/2018 AccorHotels certified review

Very well located with a good infrastructure around. Level of room maintenance could be increased.

Prezada Sra. Érica, Agradecemos imensamente suas notas referentes à hospedagem no Mercure BH Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

TV remote control didn´t work, not iron in the room (just the iron board), breakfast = regular quality, not internet signal in bedroom (weak signal)

Customer review rating 4.3/5

Jose B. Business - 06/12/2018 AccorHotels certified review

Acceptable, not excellent

Dear Mr. Jose Antônio, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Pleasant however Gym equipment needs to be updated

Customer review rating 4.3/5

Chantal V. D. Business - 04/12/2018 AccorHotels certified review

Reception especially Fernando is always very welcoming and room was clean and very comfy.

Dear Mrs. Chantal, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Good place to stay

Customer review rating 4.3/5

Amy H. Business - 03/12/2018 AccorHotels certified review

Nice hotel. My room was a little outdated, but comfortable and quiet. Really liked the workout area on the roof and breakfast. The staff was very friendly also.

Dear Mrs. Amy, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Very Good

Customer review rating 4.3/5

Rafael Business - 28/10/2018 AccorHotels certified review

perfect!

Prezado Sr. Rafael, Agradecemos imensamente suas notas referentes à hospedagem no Mercure BH Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Very nice hotel accommodations and services

Customer review rating 4.3/5

Anonymous Families - 02/10/2018 AccorHotels certified review

Except booking, overall experience at the hotel was very good

Dear Mr. Osvaldo, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Beautiful hotel!

Customer review rating 4.3/5

Dayna W. Business - 08/09/2018 AccorHotels certified review

Great! Loved the pool, breakfast and rooms. Fernano was great at check-out!

Dear Dayna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Osmário Sousa Events Coordinator

Good Service but Room in TERRIBLE Condition

Customer review rating 4.3/5

Glh Business - 14/08/2018 AccorHotels certified review

The staff was very helpful and friendly, especially the bar tender who was excellent. The room, however, was awful. There was mold visible in the shower (I didn't shower for 2 days as I refused to use that shower). There were what looked like bloody fingerprints on the hair dryer. There were mold stains on the walls and mildew everywhere. I took photos of the various issues if you'd like to see them. This place is in desperate need of a good cleaning and needs repair.

Dear Mr. H., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Nice breakfast, room was smelly and bathroom needs some care..

Customer review rating 4.3/5

Federico Business - 12/08/2018 AccorHotels certified review

Room smelled a bit of close and mold. Bathroom floor would need a good refresh on the gout between tiles.

Dear Mr. Federico, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra
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