Hotel - Grand Mercure Singapore Roxy
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Singapore Roxy

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4.0/5 4,923 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 165.00 SGD Non member rate
From 165.00 SGD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Nearby)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHANGI INTL AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 576 rooms
  • 533 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 77 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 16,797 reviews

Our guest reviews for Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,923 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 19/04/2018
« Singapore Stopover »

Great hotel, handy to the airport with shuttle bus. Staff are great, easy check-in, good food at the bar and for breakfast. Rooms are quite comfortable and the harbor-side rooms offer great views. This is a silly review process as you have to add more to your review than you would like, otherwise it won't submit.

AccorHotels certified review
Jayson M. Business - 15/04/2018
« my stay in the hotel was great »

the staff are really nice and very attentive. They make sure that you're gonna have a great time int he hotel.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Gp Couples - 15/04/2018
« Yet another excellent experience »

The Grand Mercure Singapore Roxy continues to impress and raise its own bar on standards! Another visit to Singapore and another wedding! With most of our family staying in the East Coast region and quite a few of the wedding celebrations being held in venues within the area, the Grand Mercure Singapore Roxy was the ideal place from a location perspective. Throw in the excellent customer service, the extensive facilities within the hotel, a large pool area to unwind at and a very comfortable executive lounge; it simply was the only choice. Received yet another complimentary room upgrade being a Platinum Accor Plus Member and despite the many past visits, the duty manager took the time to provide us with a summary of the facilities- a personal touch and much appreciated. With any wedding, there are always a few things to prepare for (laundry and pressing, shopping advice etc) and assistance was always at hand and promptly delivered. It was a breeze and we just focussed on having a good time! We also booked a suite for the newly wedded couple and it was perfectly decorated for them. The Grand Mercure Roxy team signed off a card extending their congratulations, placed some complimentary sweets, a bottle of wine and some flowers strewn around towels that were modelled after swans- a very nice touch. Only one place where I'll be staying my next trip to Singapore. Area for improvement: We tried to extend one of the rooms by a night with the hotel prior to arrival but were told there were no vacancies for the suite room and it was unable to be extended. I then accessed the Accor Plus website and was able to find a vacancy for the room and extend it that way. Unsure why the hotel seemed to indicate the room was unavailable for extension or if this process is normal practice. Would be good to book directly with the hotel with regards to extensions etc.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
R. Business - 15/04/2018
« The hotel is close to the airport but far from the Singapour points of interest »

Hotel looks a bit old an the the equipment are not really at the latest level

Our hotel has responded to the review
Our hotel has responded to the review

..

AccorHotels certified review
Martha P. Couples - 15/04/2018
« Everything was excellent - no complaints »

Pleasant, we were allowed to check in earlier than assigned time. Rooms were clean and tidy. We have no complaints.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Paul B. Business - 14/04/2018
« Poor room allocation and lengthy check in »

Room allocated was 1301 adjacent lift shift. I could hear the lofts rinning all night as well as a lot of foot traffic / voices to that wing of the floor from people going to their rooms along that floor as I was the first room

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
K E. Y. Couples - 14/04/2018
« A very pleasant stay. »

Helpful staff, very comfortable room and facilities. Hotel cafe and restaurants served a variety of good local food and pastries.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
A M. W. Business - 14/04/2018

Clean room Adequate amenities Courteous staff

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Brian T. Families - 14/04/2018
« Fabulous hotel »

Spotlessly clean up its really friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Allan Families - 14/04/2018
« good and clean hotel,very helpful staff »

we were very happy with our stay at your hotel

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Anonymous Couples - 13/04/2018
« Clean rooms , near airport »

Very comfortable beds

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Sheema Families - 13/04/2018
« Good location for airport »

Pleasant check in. The senior staff at check in offered to book us the airport shuttle the next morning. That’s was nice of her. Room is nice and big, However, the cleaning requires more attention. For example the cable of hair dryer was very dusty. Ceiling was dusty too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Mrs W., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and staff training. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

AccorHotels certified review
Victor M. H. Y. Families - 13/04/2018
« Great hotel »

Very comfortable hotel

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Jeff R. Couples - 13/04/2018
« Great hotel with friendly and concerned staff that made us feel welcome »

Any questions we had were promptly dealt with in a calm and competent manner; the room was well serviced daily and the places to eat were really good; couldn't fault the organisation.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Francis Business - 13/04/2018
« Great Stay! »

I have continually been returning to the Grand Mercure Singapore Roxy for many reasons and just to highlight a few - good location, clean and safe property, rooms very well appointed, service absolute. As a frequent traveller, I always look forward to some basic comfort when arriving in a host country, The Grand Mercure Singapore Roxy certainly meet my expection on each and every visit. Thank you for leading such a dedicated of professionals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis, We very much appreciate your wonderful comments regarding your return-stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback - especially from our loyal Le Club Platinum members! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager & the Roxy Team P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

AccorHotels certified review
Great S. Business - 13/04/2018
« President »

As usual I enjoyed the S. very much. The Roxy Mercure is an excellent value. All the staff; front desk, concierge, room service, lounge staff, and house keeping maintain outstanding performance and courtesy. I like my room 1742 very much. I liked the suite layout and the close location to the lounge. The Parkway Parade shopping center provides convenient shopping and the food in the area offers great taste as well as diversity. The only morning I did not have time for breakfast on the third floor, the lounge worked very well for me. The only recommendation I would make is breakfast service on the third floor needs either a new or additional toaster. Often the toast did not come down the ramp under the toaster, and there is always a long line. Typically bread will have to pass through at least twice.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Mariagrazia Solo - 12/04/2018
« Comfort guaranteed »

MY stateroom was very big, comfortable and enjoyable. Breakfast as well thanks to the various options was really good

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Jim M. Friends - 12/04/2018
« Nice. Staff and experience was good. Too bad about the road construction. »

Good and seamless. Staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Chris Families - 12/04/2018
« Very friendly staff »

Staff always available to make sure our stay especially with our 3 years old granddaughter is satisfying

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Ll Y. Business - 12/04/2018
« Meet my expectation »

Maintain the standard as my previous experience

Our hotel has responded to the review
Our hotel has responded to the review

.

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