Hotel - Grand Mercure Singapore Roxy
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Singapore Roxy

4.0/5 5,213 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Nearby)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHANGI INTL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 576 rooms
  • 533 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 77 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 20,359 reviews

Our guest reviews for Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,213 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Michael L. Couples - 15/03/2019 AccorHotels certified review
« Excellent service and communication with staff prior to arrival and upon check in and check out too. »

Although our stay was a very short one, the experience was a very positive and enjoyable one.

Our hotel has responded to the review
Our hotel has responded to the review

.

Johan Couples - 15/03/2019 AccorHotels certified review
« Great »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

.

Somnimit (. Couples - 15/03/2019 AccorHotels certified review
« Good location and comfortable room »

The hotel is located in the good location closed to shopping mall and many place for dining. In the future, I saw the construction of MRT that the station will be opposite the hotel. That's mean it's quite convenience to go anywhere. As usual, under Accor brand, the cleanliness of the room is excellence.

Our hotel has responded to the review
Our hotel has responded to the review

.

May Solo - 15/03/2019 AccorHotels certified review
« Great and comfy experience »

Housekeeping staff are friendly and helpful. Counter check in is efficient and fast.

Our hotel has responded to the review
Our hotel has responded to the review

.

Couples - 15/03/2019 TripAdvisor review
« Rooms »

Refurbishment of rooms would add value to the customers. Replacement of drape carpet, worn towels in toilet, better quality of amenities, electrical plugs and sockets etc. would enhance the appearance of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adventure50980983177, Thank you for staying with us and sharing your experience during your recent stay here at Grand Mercure Singapore Roxy. We appreciate your kind evaluation of our hotel and team. Without your valued feedback we would not be able to effectively monitor where we have succeeded or need further improvement. Your review is appreciated and will be shared with our staff. We look forward to welcoming you back in the very near future. Sincerely. Priscilla Ng Executive Assistant Manager Grand Mercure Singapore Roxy

Andy S. Business - 14/03/2019 AccorHotels certified review
« Functional and friendly »

Notable friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

.

Corrine Families - 14/03/2019 AccorHotels certified review
« Generally good experience »

It would be better if there were some complimentary snacks and a greater variety of tea and coffee in the deluxe room.

Our hotel has responded to the review
Our hotel has responded to the review

.

Paul D. Friends - 14/03/2019 AccorHotels certified review
« Great place and location, staff exceptional, couple of things to fix to make it even better. »

I really enjoyed staying at Roxy, the staff working in all areas made my stay even more pleasant. Good pool area and the Breeze Restaurant was a fantastic place to chill out. A couple of things that may need to be improved were: 1. The seating in the lobby is inadequate and not comfortable. You need more lounge type seating scattered in that area. 2. The food in the hot servers was not hot at breakfast time. Perhaps this was due to many people not closing the lids after use, a sign may be needed to tell people to close the lids, also the food heat lamps hardly give out any heat, you can put your hand right under the lamp and feel little heat, again the food was cold when it should have been hot.

Our hotel has responded to the review
Our hotel has responded to the review

.

Anonymous Families - 14/03/2019 AccorHotels certified review
« Great stay »

This time the aircon in our room was not cool at night, it pretty warm even we have adjust the temperature to 18C with full fan. Beside that as usual we enjoy our stay in Grand Mercure Roxy.

Our hotel has responded to the review
Our hotel has responded to the review

.

Rajkumar S. Business - 14/03/2019 AccorHotels certified review
« Average »

There were two issues. Once my wife had called from India, I was out of the hotel. They could not give her the right response. Nobody bothered to give me a message that there was a call from India. There has to be been a person who could speak & understand clear English & a message should have been left for me. The second incident was when I had accidently left my laptop bag in the lounge cafe WAVE and went off to the airport.I called back from airport to inform this and I would be returning to collect it.The hotel staff/security did not respond properly. When i returned to the Hotel , thankfully the bag was exactly were it was. The staff or the security should have located and kept it with them.

Our hotel has responded to the review
Our hotel has responded to the review

.

Dave Couples - 13/03/2019 AccorHotels certified review
« Great staff, extremely clean. »

Very helpful staff, clean well fitted bedrooms. Good location for public transport. Shopping Mall opposite.

Our hotel has responded to the review
Our hotel has responded to the review

.

Harold S. Couples - 13/03/2019 AccorHotels certified review
« Very Comfortable Hotel with Great Staff and Breakfast »

Stayed at the Grand Mercure Singapore Roxy for 2 separate nights on a pre and post cruise stay's. This is a first rate hotel with very comfortable accommodation free Wi-Fi and a guide to Singapore mobile device for free use during your stay, friendly and efficient staff who help you to get the most of your stay in Wonderful Singapore. The breakfast is first rate as is the ground floor coffee shop. Located about 20 minutes from the airport and a 15 minute bus ride to the nearest MRT station allows easy access to city centre. This will be even easier once the new MRT line is completed with a new station within walking distance. Would I we stay here again if visiting Singapore most definitely.

Our hotel has responded to the review
Our hotel has responded to the review

.

Bruce Families - 13/03/2019 AccorHotels certified review
« Mr Bruce O. »

The hotel is conveniently located in front of Parkway Parade Shopping Mall. It's surrounded by good food. Around 15 mins from Changi Airport. The room is large and I got a complimentary upgrade. Overall, great experience.

Our hotel has responded to the review
Our hotel has responded to the review

.

Liz Couples - 13/03/2019 AccorHotels certified review
« Great stay »

Once again we stayed at this hotel as we find it convenient to get to hotel from airport and then hotel to either of the cruise ship terminals. Public bus is great for Orchard Road or China town. Thanks to the welcoming staff and the club floor staff for making our stay another visit to remember.

Our hotel has responded to the review
Our hotel has responded to the review

.

Katrina Business - 13/03/2019 AccorHotels certified review
« Very good experience for a short stay in Singapore »

The room was spacious and clean and had the standard amenities. Cable TV was not very expansive so there were not a lot of options (not sure if this is standard in SG). Breakfast spread is good although pastries were limited. Love the coffee options!

Our hotel has responded to the review
Our hotel has responded to the review

.

Charles W. Solo - 12/03/2019 AccorHotels certified review
« Very good! »

User friendly. Convenient location and staffs generally pleasant and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

.

Nathalia A. Families - 12/03/2019 AccorHotels certified review
« little gem comfy hotel you can always count to »

i always go back to Grand Mercure Roxy for the trust worthy comfort,hassle free shuttle service in Singapore. The room is ample space for our little family,my children was so excited for the bathtub. Having handy handphone is a plus service for us too. shuttle bus to & from airport is always reliable. I asked a favour from concierge to send a package to my friend since my Grab account in Singapore has to be paid by credit card.He gladly helped me.Thank you Sir Grand Mercure Roxy is the only hotel in Singapore i would recommend to my family and friends

Our hotel has responded to the review
Our hotel has responded to the review

.

Krish D. Couples - 12/03/2019 AccorHotels certified review

Awesome!

Our hotel has responded to the review
Our hotel has responded to the review

.

Hat N. Business - 12/03/2019 AccorHotels certified review

Satisfied all.

Our hotel has responded to the review
Our hotel has responded to the review

.

Mira Business - 11/03/2019 AccorHotels certified review
« Excellent »

Hotel Grand Mercure Roxy is the Perfect Place, both for business trip and also leisure. Staff are very helpful, sincere and tried to create a welcoming environment.

Our hotel has responded to the review
Our hotel has responded to the review

.

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