Hotel - Grand Mercure Singapore Roxy
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Singapore Roxy

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4.0/5 4,985 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Nearby)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHANGI INTL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 576 rooms
  • 533 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 77 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 17,542 reviews

Our guest reviews for Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,985 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Jia Y. Couples - 19/06/2018
« great »

good

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Trish Couples - 19/06/2018
« Very happy. »

We really enjoyed our stay. The staff were very friendly and made you feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Jon Couples - 19/06/2018
« Great value, convenient and an overall excellent experience. »

Great value, convenient and an overall excellent experience.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
L. M. Business - 19/06/2018
« Good Hotel. »

Satisfactory. Good Breakfast in morning.

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Anonymous Families - 18/06/2018
« Been locked out of room after swimming. »

Checking in was a breeze as Accord Member. We managed to get a table despite no reservation was made. Food was great and to our taste @ The Feast. Staycation would be wonderful if the incident did not happen during the checkout day. After swimming, We headed back to our rooms (634, 635) for a bath before checking out. We were locked out of room 634 and our clothes (my husband, daughter and mine) were in the room. We left our children in room 635 and head down to front desk. Front desk staff reactivated the access cards. Happily We went up to our room. Access card not working and We went down to front desk. This time round, new access cards given and front desk staff accompany us to our room (every single time, I mentioned that my daughter was dressed in wet swimming costume). Door lock was malfunction and need to activate maintenance staff. Can you try to access 634 via 635? You need to wait an hour for repairing. We can't as we need to check out. Ok, I will need to ask duty manager to manual open the door. Lucky the kind house keeper gave us a dry towel upon my request. Elizabeth took some times to unlock the door and confirming our identity once more. She had extent 634 to 4pm. I was very disappointed with the way the situation was handled. 1)My daughter was my main concern and nobody cares (not a bath robe to keep her warm). 2)Staff does not understand the hotel layout. 3)Passing Baton and communication does not flow thru. Front desk staff pass to maintenance staff (He was not aware about us checking out but he stayed waiting for Elizabeth) activated duty manager after learning the situation. Duty manager came up and asked us why do we need to open the room ( by this time my 3 kids taken their bath and poor daughter wrapped up in towel given by house keeper - the reaction time to unlock the room)?

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Carmen S. Families - 18/06/2018
« Spacious and comfortable »

Good location. Quick service at reception. Enjoyed the high quality of toiletries

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Isyana Business - 18/06/2018
« I don't get my shower coat »

as usual, breakfast always good. what was surprising me was that your hotel prepare an early breakfast for those who were fasting, and I was fasting during my stay. Appreciate!!! Love your swimming pool!! But, during my 6 nights of stay I dont get any shower coat. No more shower coat provided???

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Sasikaran K. Business - 18/06/2018
« Excellent and Enjoyable »

The front desk staff were excellent. The duty manager gave a personal welcome. Greatly appreciate all the staff for a thoughtful B-day card and a cake. I enjoyed the gesture and made me feel at home.

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Hui Y. Couples - 18/06/2018
« Good service, spacious room and clean space - good hotel! »

The shower area is not separated from the bath tub and this is rather inconvenient. The drainage area next to the toileg bowl had a mild stench. Apart from that, everything else was comfortable, the room and the bed. We had a good 3 nights stay! And the lovely surprise from the hotel team for our anniversary. So lovely.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Marc D. Business - 18/06/2018
« A Fabulous Hotel »

This is an exceptional hotel. It features great hospitality, the highest professional service, and a warm and relaxing atmosphere. GM Klaus Gottschalk is an amazing hotelier and he has a wonderful team to ensure a wonderful stay for his guests.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Marc, once again, many thanks for your kind comments regarding your recent stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback - especially from our loyal Le Club Platinum members! I have shared your comments with my team and assure you that this feedback serves as a great encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We look forward to welcoming you back in August and will ensure that your visit will be as pleasant as the previous ones. Sincerely, Klaus & the Roxy Team

AccorHotels certified review
Andy C. Couples - 18/06/2018
« Mr »

The pillow too uncomfortable....i getting headache after using it...should try softer.....

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Mike G. Friends - 18/06/2018
« Happy to be back at Roxy Mercure. »

The check-in was prompt. The room was clean.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Laurie H. Couples - 18/06/2018
« Short but excellent stay »

only a short overnight stop but as usual excellent service

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Terence Couples - 17/06/2018
« Relaxing and welcome »

Great location for airport, local culture, coastal strip and city access. No tourist harassment. The hotel has comprehensive facilities and service provision is excellent. Ryan ,Andy and the team provide top management on the executive level. Trainee Joyce was good value.

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Anonymous Friends - 17/06/2018
« Suitable for our very short stay. »

Only there for 6 hours

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Lisa B. Friends - 17/06/2018
« Enjoyable »

The hotel and staff were lovely They were very helpful when it was discovered that the wrong night was booked and were able to arrange a room on the correct night

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Matthew M. Business - 17/06/2018
« OK. No frills but reasonable. »

OK. Some frustrations but passable. Room service food well below expectations (only ordered once). Laundry machines unreliable. Cleaners friendly and helpful. Overall, nothing outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Winston W. Couples - 16/06/2018
« Good hotel close to airport »

Rooms good and pleasant friendly staff . Free shuttle from airport can be rather long if going to various terminals which is rather annoying when arriving late in evening. Probably better to take a taxi and pay.

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
L. A. Q. Business - 16/06/2018

1. Toilet is too old and bad smell. 2. I was waked up at 1am to check if I used anything in the minibar. 3. No seat available on shuttle bus to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Michelle O. Families - 16/06/2018
« Great staff & great location. »

We loved our stay. The staff were always on hand to help if needed them & were very polite. We asked for interconnecting rooms as we have a child with autism. This was given to us & made our stay so much better. The hotel was quiet at night which made it easy to sleep. Having huge plazas across the road was a bonus along with the free shuttle buses to Marina Bay Sands & the MRT. We would defiantly stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

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