Hotel - Grand Mercure Singapore Roxy
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Singapore Roxy

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4.0/5 4,921 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Nearby)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHANGI INTL AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 576 rooms
  • 533 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 77 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 16,781 reviews

Our guest reviews for Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,921 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 13/04/2018
« Clean rooms , near airport »

Very comfortable beds

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Sheema Families - 13/04/2018
« Good location for airport »

Pleasant check in. The senior staff at check in offered to book us the airport shuttle the next morning. That’s was nice of her. Room is nice and big, However, the cleaning requires more attention. For example the cable of hair dryer was very dusty. Ceiling was dusty too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Mrs W., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and staff training. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

AccorHotels certified review
Victor M. H. Y. Families - 13/04/2018
« Great hotel »

Very comfortable hotel

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Jeff R. Couples - 13/04/2018
« Great hotel with friendly and concerned staff that made us feel welcome »

Any questions we had were promptly dealt with in a calm and competent manner; the room was well serviced daily and the places to eat were really good; couldn't fault the organisation.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Francis Business - 13/04/2018
« Great Stay! »

I have continually been returning to the Grand Mercure Singapore Roxy for many reasons and just to highlight a few - good location, clean and safe property, rooms very well appointed, service absolute. As a frequent traveller, I always look forward to some basic comfort when arriving in a host country, The Grand Mercure Singapore Roxy certainly meet my expection on each and every visit. Thank you for leading such a dedicated of professionals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis, We very much appreciate your wonderful comments regarding your return-stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback - especially from our loyal Le Club Platinum members! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager & the Roxy Team P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

AccorHotels certified review
Great S. Business - 13/04/2018
« President »

As usual I enjoyed the S. very much. The Roxy Mercure is an excellent value. All the staff; front desk, concierge, room service, lounge staff, and house keeping maintain outstanding performance and courtesy. I like my room 1742 very much. I liked the suite layout and the close location to the lounge. The Parkway Parade shopping center provides convenient shopping and the food in the area offers great taste as well as diversity. The only morning I did not have time for breakfast on the third floor, the lounge worked very well for me. The only recommendation I would make is breakfast service on the third floor needs either a new or additional toaster. Often the toast did not come down the ramp under the toaster, and there is always a long line. Typically bread will have to pass through at least twice.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Mariagrazia Solo - 12/04/2018
« Comfort guaranteed »

MY stateroom was very big, comfortable and enjoyable. Breakfast as well thanks to the various options was really good

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Jim M. Friends - 12/04/2018
« Nice. Staff and experience was good. Too bad about the road construction. »

Good and seamless. Staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Chris Families - 12/04/2018
« Very friendly staff »

Staff always available to make sure our stay especially with our 3 years old granddaughter is satisfying

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Ll Y. Business - 12/04/2018
« Meet my expectation »

Maintain the standard as my previous experience

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Ronald M. Solo - 12/04/2018
« Excellent Property, good staff »

Efficient, friendly staff at front desk and restaurant

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Chris J. Business - 12/04/2018
« Staff were all professional »

Had an enjoyable time at the Roxy. It is situated in a good spot and the staff were all friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Pavle D. Business - 12/04/2018
« Check-in desk »

Check-in desk big issue , i came there with My colleague who is korean, and she was behind me. They told me they will have room ready in 1h (2pm) and Korean got room right away even she was behind me still waiting to check in, reason was Korean connection bcs receptionist was also Korean... That was not ok, Unprofessional from your side. Beside that everything is standard .

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
K. M. Business - 12/04/2018
« Good. »

Great hospitality and friendly. Close-by malls and eateries.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Aviator Business - 12/04/2018
« No care for customers »

I thought this hotel was was on the face of it good. But severely the management lacked any helpfulness and customer experience. Bathroom was outdated and would not like to use! Even the hot water didn’t come and the Bath didn’t drain as the piping was blocked. The toilet seat had crack marks and different colour marks and extremely aged and would move etc. All in all disassatified and wouldn’t really recommend unless nothing around the same price better.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Mr S. Couples - 12/04/2018
« Very Pleasant »

Whilst the room was more than adequate, it was the smallest room we have ever stayed in. Both my wife and I found that the bed was quite firm resulting in a stiff back / neck when we awoke. As an avid tea drinker there are never enough tea bags in the room. We noticed that the hallway was not as air conditioned as it had been in the past, or it may have been that our room was next to a stairway?

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Basab P. B. Business - 12/04/2018
« As usual very comfortable.I have stayed more than 60 times in this property »

Great

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Leslie M. Business - 11/04/2018
« Comfortable Accommodation »

There was a group of four of us that stayed at this hotel, each in our own rooms, while we attended a dive expo. The location was idea, with taxis being readily available to help us get around the city and into the Suntec convention centre easily. The average taxi fare was about $10. The rooms, the restaurant, the facilities at the hotel were all clean, comfortable and the staff were very friendly and helpful. The breakfasts and dinners we had were all good food and offered lots of variety. I have stayed here in the past and will be booking again for next year.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Anonymous Solo - 11/04/2018
« excelent service »

i do satisfied with my stay.good place,good food,good service

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Savio Business - 11/04/2018
« Memorable »

Excellent service . Amazing food choices

Our hotel has responded to the review
Our hotel has responded to the review

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