Hotel - Grand Mercure Singapore Roxy
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Singapore Roxy

4.0/5 5,027 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Nearby)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHANGI INTL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 576 rooms
  • 533 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 77 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 18,137 reviews

Our guest reviews for Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,027 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 14/08/2018 TripAdvisor review
« Layover Stay »

We just had a day layover on route to Malaysia The Hotel lication and amenities are perfect and there are plenty of nearby shops and eateries Currently works are in progress for a new MRT STATION and line out front so future links and connections to the airport will be great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garry L, thank you very much for sharing this great "5-star review" of your stay at the Grand Mercure Roxy, here in the historic and vibrant Katong district on Singapore's beautiful East Coast! It is nice to know that you had such an enjoyable layover stay, appreciating the handy location and the facilities provided. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to see you again soon and look forward to making your next visit as pleasant as the recent one. Sincerely, Klaus Gottschalk General Manager & the Roxy Team

Dale M. Business - 10/08/2018 AccorHotels certified review
« friendly and efficient »

The service staff were welcoming, friendly and efficient along with the room and facility being very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale, We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Anonymous Business - 09/08/2018 AccorHotels certified review
« Relaxing »

Always a pleasure to stay at this hotel. Friendly and professional staff always there to help.

Our hotel has responded to the review
Our hotel has responded to the review

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Janis Business - 09/08/2018 AccorHotels certified review
« Good breakfast but too dark lighting »

So far it was enjoyable. The pool is not big enough and it was a bit crowd. Gym room is too small. Not enough facilities. But breakfast is good which provides many food choices. The lighting on the floor that I stayed was too dark. It will be good if the lighting can be turned on at corridor and in lift because while walk alone it was too scared. Lighting in room can add some more yellow light which made the warm feel.

Our hotel has responded to the review
Our hotel has responded to the review

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Daisy M. L. Business - 09/08/2018 AccorHotels certified review
« Smooth and worry-free »

relaxing

Our hotel has responded to the review
Our hotel has responded to the review

.

Geron Business - 09/08/2018 AccorHotels certified review
« It was great »

The staff are really helpful and accomodating. It was a quiet place, a good place to come back to rest and relax after long day of work.

Our hotel has responded to the review
Our hotel has responded to the review

.

Tredej Business - 09/08/2018 AccorHotels certified review
« Room was fair, breakfast should be improved »

Japanese breakfast should be improved - rice was either too dry or too wet, while soup & fish were too salty.

Our hotel has responded to the review
Our hotel has responded to the review

.

Tomohiro N. Business - 09/08/2018 AccorHotels certified review
« Cozy and staffs are very nice »

People working here are very nice. Only problem was air conditioning is too strong. Even it off, hard to increase temperature. Other things are excellent

Our hotel has responded to the review
Our hotel has responded to the review

.

Pax B. Solo - 09/08/2018 AccorHotels certified review
« Outstanding time »

Everything was great, profession staff and perfect rooms. I do recommend your facility to my co-workers.

Our hotel has responded to the review
Our hotel has responded to the review

.

L. Q. Business - 09/08/2018 AccorHotels certified review
« GOOD »

Safety experience.

Our hotel has responded to the review
Our hotel has responded to the review

.

Jack Couples - 08/08/2018 AccorHotels certified review
« Home away from home. »

We were delighted to have yet another two night stay at Mercure Roxy in Executive room. We arrived at noon and luckily our room was available. Also able to use late checkout for flight leaving Changi at 1945. The Executive Lounge staff are very attentive and we were able to relax for a cup of tea or coffee on several occasions. The Happy hour from 6pm is splendid food and also drinks served by the staff. This time we had our Welcome Drink beside the pool and relaxed after our flight from Phuket. Breakfast was plentiful, with eggs cooked to our request.

Our hotel has responded to the review
Our hotel has responded to the review

.

Jean Business - 08/08/2018 AccorHotels certified review
« Our stay was very enjoyable. »

Staff were very helpful and polite. The food was great. We also conducted 2 three day workshops and were very happy with the room, staff, catering. Overall a great experience. If we come back to Singapore we will come back to Mercure Grand Roxy.

Our hotel has responded to the review
Our hotel has responded to the review

.

Roy S. Business - 08/08/2018 AccorHotels certified review
« Excellent »

Hotel made me feel like I am in my own house. Excellent staff starting at check-In interaction with EVE followed by Club and the restaurant. Every one recognized me and called by my name which was a very pleasant experience. In the club Vivian and Ryan are very professional and made my experience the best. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

.

Steven Z. Families - 08/08/2018 AccorHotels certified review
« The staff were extremely efficient and helpful. »

We were treated really well from beginning to end. My wife had a health emergency and that’s when I saw the humanity behind the roles. Particular mention must be made of Elizabeth Chia, Andrew Lim and Muthu Krishnan.

Our hotel has responded to the review
Our hotel has responded to the review

.

Anonymous Couples - 08/08/2018 AccorHotels certified review
« Madam »

Was a pleasant stay. Was attended by a very friendly,warm and helpful lady by the name of Venus.

Our hotel has responded to the review
Our hotel has responded to the review

.

Hoai L. Couples - 08/08/2018 AccorHotels certified review
« Nice stay »

Nice and friendly staff, spacious and clean room with pool and city view, quiet. The hotel offers complimentary airport transfer and one way transfer to the city center and famous attractions like Marina Bay, which is great

Our hotel has responded to the review
Our hotel has responded to the review

.

Helmut B. Families - 08/08/2018 AccorHotels certified review
« Enjoyed the stay »

As with my first stay I was satisfied with the room and the service and the birthday cake and will definitely stay again when in the area.

Our hotel has responded to the review
Our hotel has responded to the review

.

Christopher Families - 08/08/2018 AccorHotels certified review
« Not good »

No shower handle. We are unable to choose body wash. Everyday force to take head bath. Bed spread sheets and cover were not replaced during whole days stayed. Just they used the same one for house keeping.

Our hotel has responded to the review
Our hotel has responded to the review

.

Anonymous Business - 08/08/2018 AccorHotels certified review
« Good value foe money »

Everything is fine. Feel welcome from check in to check out, particularly the executive lounge. Definitely will come back.

Our hotel has responded to the review
Our hotel has responded to the review

.

Sumarni K. Couples - 08/08/2018 AccorHotels certified review
« Returning guest every yr on my wedding anniversary »

Good service Breakfast spread was good Our rooms are done well Thank you

Our hotel has responded to the review
Our hotel has responded to the review

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