Hotel - Grand Mercure Singapore Roxy
section.presentation.hotel.accorhotels
Grand Mercure Hotel

Grand Mercure Singapore Roxy

50 East Coast Road  Roxy Square  Marine Parade Rd 
428769  SINGAPORE
SINGAPORE

4,630 reviews
TripAdvisor Rating Based on 4,630 reviews
See rates
Best price guarantee
From
From 185.00 SGD Non member rate
From 185.00 SGD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Nearby)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Nearby)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air Conditioning
  • CHANGI INTL AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)

Catering

  • 4 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 576 rooms
  • 533 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 77 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 13,279 reviews

Our guest reviews for Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,630 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Matt Business - 21/07/2017
« Clean, efficient and sufficient »

Room was everything expected, clean and sufficient. Check in staff was a trainee who was very helpful to deal with a pleasant demeanour. Disappointed that beers in the Breeze bar were served in plastic and not cold enough. Air con in room was also not able to get cold enough.

AccorHotels certified review
Gerard B. Business - 20/07/2017
« Good hotel »

Excellent service

AccorHotels certified review
Peter F. Families - 20/07/2017
« well located, friendly and effective service »

Highly satisfied with all aspects of the stay - only complaint is that at breakfast, which overall included a great variety of fresh and cooked foods, the foods in the heated boxes were not very hot - barely warm, esp the eggs and hash browns. Small thing, but all else good.

AccorHotels certified review
Paul Business - 20/07/2017
« personally greeted, well presented hotel, friendly staff »

fairly faultless

AccorHotels certified review
Alan Business - 20/07/2017
« Room Service Meal »

Easy check-in with late check-out. However I had to wait about 10 minutes to check-out as it was busy. The room was good and breakfast was excellent. However I ordered a room service meal and I wasn't impressed with the Nasi Goreng. Very oily.

AccorHotels certified review
Hong Families - 20/07/2017

Amazing customer service about welcoming customers

AccorHotels certified review
Felix S. H. Families - 20/07/2017
« quite satisty, but not really. »

Hotel is good, but there is no MRT route to go there. Not well informed, and not sure whether there is a shuttle bus to pick us up from the airport. We took 2 rooms. The service is ok, and the beds are clean. But the fabrice sofa in the bedroom seems like a bit dirty. My daughter got some spot on her leg because of it. So, we didn't use it. Better take it out and change to a single couch and a bend (or lazyboy) Need to sterilize the lobby, since when I did the check in, my aunties and my kids saw a couple of an old man and a young lady with an improper attitude in the lobby. The old man put his hand in the young lady's shirt and squees ..........., and the lady said " 10 S$ please" ???? I believe that we are not the only one that come with the family. Need more scheduled shuttle bus to the shopping and entertainment center, i.e. Orchad, Universal, MBS.

AccorHotels certified review
David M. Couples - 20/07/2017
« Perfect for the overnight traveller who does not need to go into the heart of Singapore city. »

Couldn't fault it in any way. Not far from the airport and, when only staying one night, efficient checkin and checkout are most important and they were both terrific. That doesn't sound too difficult but I've had plenty of bad experiences elsewhere. Also with only an overnight stop it is always welcome when the hotel has a good and reasonably priced restaurant, as was the case with this hotel. Accorplus membership made our stay even better and we will always stay here when, visiting Singapore.

AccorHotels certified review
Ms M. Business - 19/07/2017
« Nice accommodation, clean and spacious »

Friendly staff and efficient, room service needs improvement. I requested 'green tea', it took 40 minutes to arrive only after another phone call! Bathroom was not fully equipped, two people staying with one towel allocated! No face washer either. Our return trip in a different room was better equipped. Checking in and out was well done, airport shuttle was efficient and appreciated. We will stay again

AccorHotels certified review
Sharee Solo - 19/07/2017
« room was nice and clean »

I reached hotel early morning and staff helped to give me a room at the earliest opportunity.

AccorHotels certified review
Rosemary F. P. Business - 19/07/2017
«  Rosemary  »

Splendid because staff were helpful, food was okay and hotel location is also very convenient, accessible to transport and shops. The smart mobile phone in the room was also very helpful to me as I could navigate my way to places and shops I wanted to get to. This is a smart idea. I was extremely pleased with the treatment by the staff. Food needs a slice of improvement though.

AccorHotels certified review
Felipe S. Business - 19/07/2017
« I can count on their quality and service. Location is a bonus. »

Grand Roxy Mercure quality and service is very very good. Check in was quick, lifts are fast and smooth, hotel room was spacious compared to other hotels at the same rate. Room decor was very amazingly nice. The room came standard with free wifi and complimentary mobile device (ie phone) with free data for use while in Singapore. How good is that?! Where else will yu get that for a standard room? Check out was fast and simple since bills were paid on the previous evening..

AccorHotels certified review
Noj Business - 19/07/2017
« Mr. No »

I happened to be able to speak in my native language as the reception staff was from the same country. She was nice and helpful and help me have a better room. The room is nice and free WiFi, not sure this is applicable to all other customers, was so impressive. Only problem is, as many focus, the water pressure was not that good. I also hate the fixed nozzle as it is always quite difficult and unsatisfactory to use while I totally understand that it is only beneficial to the maintenance and low cost of it. Other than that, it is always good to stay at your hotel as it is also close to the hotel and various nice local restaurants and a shopping mall like Parkaway Parade. I'd stay with you next time.

AccorHotels certified review
Desi G. Families - 19/07/2017
« A good hotel »

A good hotel & good service, we are happy stay in grand mercure

AccorHotels certified review
Keng G. T. Couples - 19/07/2017
« Pleasant  »

Generally acceptable

AccorHotels certified review
Louise Business - 19/07/2017
« Mrs  »

Staff very friendly although could of done with a few more at front desk.. good location nice pool.

AccorHotels certified review
Jerry Business - 19/07/2017
« Nice hotel »

All good stayed many times before

AccorHotels certified review
J M. Business - 19/07/2017
« As long as I have business in Singapore, I'll choose to stay at the Grand Mercure Roxy Hotel »

The first thing I observe when I stay at a hotel, is the friendliness and attitude of the staff. In The Grand Mercure Roxy, I sense that courtesy, friendliness and profesionalism are highly focussed on, when Management are inducting and training new staff members. If that is not the case, then the hotel has been extremely fortunate (or meticulous) in recruiting and selecting it's staff. From the concierge and reception desks, to the restaurants and house keeping staff, their pleasant and natural manner needs to be commended. Secondly, I've stayed in the hotel a few times and my room has always been comfortable, spacious and clean. It's maintained daily and stocked without fail. I've used the laundry facilities, both the collection and return service and also the machines on the 4th floor, and cannot complain about either. With regards to dining, I'm very happy with the restaurants. I've tried them all and there are great choices of food dishes available. Again, the staff are always ready to make the customers comfortable and provide great service. I am always satisfied to stay in the Grand Mercure Roxy. Even though, I'm on business trips for my company, it is I who decides which hotel I'd like to stay in, to a certain extent. The fact that it is quite a distance away from the nearest is not a handicap due to the availability of the Hotel Shuttle Bus, a Taxi stand outside the door, and an easy to use public bus service. There are two small things, that I personally feel I'd like to see changed... 1. Black or white taxis collecting from the Hotel. They are more expensive and passengers are not expecting this when they get in. 2. Staff in the 3rd floor restaurant waiting at all times to remove my plate from the table, even if I'm not finished with it. It is uncomfortable knowing that they are watching you eat. I've seen this happen in other hotels too, but not to the same extent. Even if I get up to get something from the buffet counter, my plate could be gone when come back. They are just a couple of small items that I thought I'd highlight. Overall, I'm extremely satisfied staying in the hotel. I'm away in Hong Kong at the moment, but I will be making a reservation again to stay there within the next ten days. In the past, I've had to change my check-in dates at short notice, or extend my stay, as often happens with business trips and the hotel has always been very accommodating. Top marks and thank you for your service.

AccorHotels certified review
Jenny Couples - 19/07/2017
« Very Enjoyable »

The hotel was well appointed and the staff were extremely helpful.

AccorHotels certified review
Wasif K. Families - 18/07/2017
« Mr »

Overall experience in the hotel was fantastic . But please do provide health faucet for the western commode in the bathrooms of atleast some rooms

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 185.00 SGD Non member rate
From 185.00 SGD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 4.2 km ibis Styles Singapore On Macpherson
ibis Styles Singapore On Macpherson Hotel
From
From 118.00 SGD Non member rate
From 118.00 SGD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.6 km Raffles Singapore
Raffles Singapore
From
From 600.00 SGD Non member rate
From 600.00 SGD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.8 km Mercure Singapore Bugis
Mercure Singapore Bugis
From
From 168.00 SGD Non member rate
From 168.00 SGD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.8 km ibis Singapore on Bencoolen
ibis Singapore on Bencoolen Hotel
From
From 158.00 SGD Non member rate
From 158.00 SGD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SINGAPORE
See rates