Hotel - Novotel Shenzhen Watergate
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Novotel Hotel

Novotel Shenzhen Watergate Hotel

1019 Shennan Zhong Road  Guangdong Province 
518031  SHENZHEN
CHINA

291 reviews
TripAdvisor Rating Based on 291 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre
  • SHENZHEN

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • SHENZHEN
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 140 rooms
  • 39 non-smoking rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Shenzhen Watergate

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 291 reviews
TripAdvisor review
Couples - 04/06/2017
« Holiday 2017 »

I booked a suite room at the 13th floor. The view was great but the room is looking a little tired. The closet is old n little cracks. Toilet not well maintain. I would suggest a hotel upgrade would be good!

TripAdvisor review
lichungm Business - 24/05/2017
« As good Novotel as expected »

Room design of this Novotel is the same as the Novotel Taipei. I use the room upgrade certificate to a bigger room with free minbar drink, including a Coke, Sprite, orange juice and Qingdao beer. It's a good place to stay for business trip.

TripAdvisor review
Family - 07/05/2017
« Excellent Manager! »

Excellent Manager Bruce. Thank you for your warm hospitality. I suggested one improvement that needed to be made to change the twin beds in Suite Room. I am having a hard time sleeping at night. Looking forward to nice new beds on my next stay at Novotel Watergate Shenzhen.

TripAdvisor review
Jeffrey F Business - 07/05/2017
« Just OK! »

The hotel is ok, typical Novotel fixtures and fittings, quite comfortable and normal room size. Unfortunately it goes down hill from here! Firstly, the hotel entrance cannot be seen from the main road, it is on the right hand side coming from the metro and there is no directional signs, which is really frustrating!!! There are only a couple of staff that can speak English! When I checked in I was not given any of the Accor Gold member benefits, I had to find somebody who spoke English to get the right room! I then tried to login to the wifi, unfortunately nobody gave me the password and it took me 30 minutes to find somebody who spoke english to help me! I then asked WHY DONT YOU GIVE THE PASSWORD WHEN YOU CHECK IN!!!!!! I spend around 30 days a year in China for work and I expect this type of problem in local Chinese hotels, but not in an international Hotel like Novotel. The restaurant and breakfast are good! This was a very frustrating couple of days because the issues were small and could sooo easily have been fixed!!!!

TripAdvisor review
Business - 25/04/2017
« Average »

Service are average. But no accor member benefit at all, no welcome drink, no welcome letter. Also, gym room is not opening for 24 hrs which is not match with Accor standard. For the room services, the delivery is on time but the coffee and food is not hot enough.

TripAdvisor review
Friends getaway - 23/02/2017
« The worst Novotel Hotel »

I never seen staff at check in counter not only rude but also throw the key card and credit card to me after registration. For Le club member, don't expect you gain any benefit like other Accor hotels, eg, dedicated check in counter, welcome drinks or room upgrade, this hotel won't offer you anything, including stay, nights or points. Absolutely poor services! Think before book this hotel!

TripAdvisor review
Business - 19/11/2016
« Good business trip »

Love this place, this is my third trip stayed at this hotel. The Chinese restaurant in the same building is very very good and the price is not too bad at all. Breakfast is goos too. Very close to a lot of place for shops. The only thing is hard for Taxi to find out at it at the back of the main building

TripAdvisor review
Business - 24/10/2016
« Really disappoiting for a Novotel »

Only one foreign language channel – none of the HBO..Discovery … as described in the Booklet. The remote is fully in Chinese The pictures describing the hotel on website are lying compare to reality Nobody at reception can understand when I asked an iron my shirts. Finally after succeeding; the iron and the table were prehistorical.

TripAdvisor review
Business - 26/07/2016
« Novotel Shenzhen Watergate is one of the worst Novotel I ever stayed »

Requestes for iron and iron board, came iron with leaking steel stained again water and stained my cloths; Swimming pool with brown Color residue in the pool and with dirt like bubbles on the pool water surface

TripAdvisor review
Business - 21/06/2016
« Improvement Needed »

In general, it is not bad. However when I checked in at Novotel Watergate, Shenzhen on 15Jun16 with an advanced booking, surprisingly I was told that I had not any booking there. After I showed them the booking confirmation email, then they checked again with another office (Asia?) and finally found my booking record. But I had to wait for around 20min at the counter after a long travel from SG to HK then to Shenzhen. This was the longest waiting for check-in a hotel so far I have encountered, which is not a good experience. I think that the hotel has to improve the communication and booking system.

TripAdvisor review
Family - 13/06/2016
« Helpful staff. »

The original room the hotel provided smelt out a corruption. The staffs changed the room without any hesitation. so I spent a good time there. The location was good and easy to access to subways and city center

TripAdvisor review
Business - 02/04/2016
« central and easy to get around »

this hotel is central to the main city area and is easy to use as a base for business. Great rooms and modern plus lots of places to eat out only a short walk. i Have stayed in Shenzhen many times but this is the first time here and will be back no questions ticked all my boxes.

TripAdvisor review
Friends getaway - 15/03/2016
« A quiet stay in a busy area »

Watergate is a very peaceful hotel although it's in a business area, very close to the famous Shun Hing skyscraper. The nearby Lichee park is a very interesting place to see how local people are enjoying their lives, and the osmanthus trees give very sweet and intoxicating scent. The hotel staff are friendly and nice too. I enjoyed my stay very much!

TripAdvisor review
Couples - 14/02/2016
« So Average »

Staff not very professional. Poor customer service mind. English also very poor. Seems to not really know about the advantages linked to Accor Member level. Nice to have a balcony in the Suite but furniture and room amenities very basic. No Shower in the suite, just a bath and a single sink.... Not even sugar or milk powder in the room. Two free Soda drinks in the fridge but... no other choice. Very few English speaking TV channels, not even a movie Channel (HBO or others). Wifi OK.. The only real positive thing is the breakfast, great and at Novotel Level. The rest is really too basic. Will no go back.

TripAdvisor review
imperan Friends getaway - 10/10/2015
« Great rates...close to all amenities »

Been to Novotel Watergate many times, I like the location not being far from the metro station and opposite to the hotel, there is the KK 100 Mall. The room was a bit warm this time but this won't prevent me from staying there again.

TripAdvisor review
Po Sang T Business - 26/06/2015
« Clean and Close to Shopping and Metro »

The is clean, air condition works well, bathroom is average, Bed is hard but good for sleeping. Breakfast is average. The staff are helpfull and friendly. The location is good, near to shopping and metro station.

TripAdvisor review
Business - 17/06/2015
« Easy to get to »

The Novotel in Shenzhen is close to the border with HK so it is relatively easy to get to by train. However most of the factories are on the other side of the city so if that is the purpose of your visit then it can take 30 mins plus to get to your destination. This hotel presents good value for money and although English at the front desk is limited the staff always try to assist.

TripAdvisor review
KiloMeter507 Couples - 17/06/2015
« Just average but below usual Novotel's standard »

I stayed one night in the suite. The room is large enough but tired looking. Everything was just ok as I didn't expected too much for a price of Hk$600 with breakfast for two. The overall experience of the hotel was below the standard of others Novotel I stayed before. The dinner buffet was terrible. The tasteless raw oyster caused me diarrhea for a whole night. The food selection was limited. I was told the A plus membership discount could not be used because of restaurant's regulation but nobody could explain me the reason. Finally, I was only offered the in-house guest discount. I would absolutely NOT recommend this restaurant to others. You should not expect too much from the buffet breakfast. It is just ok to fill up your stomach.

TripAdvisor review
84ernstl Business - 04/05/2015
« the most terrible hotel in the last years »

The location is bad, the center is too far away. It is not a real hotel, it is more a backpackers place. Thanks to the helpfull desk we could cancel our 3 rooms and we went to the Sheraton, what a difference. We never come back to Novotel in Shenzhen.

TripAdvisor review
Couples - 09/03/2015
« comfortable and clean and spacious »

it would be helpful if you could print the Hotel name and address in Mandarin on the voucher or confirmation letter as the taxi driver does not know the name in English . Also appreciate if the hotel do not turn down the central air conditioning in the early morning as it became warm and affect the sleep quality

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