Hotel - Novotel Shenzhen Watergate
Novotel Hotel Novotel Hotel

Novotel Shenzhen Watergate Hotel

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3.5/5 307 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioning
  • SHENZHEN
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 140 rooms
  • 39 non-smoking rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 645 reviews

Our guest reviews for Novotel Shenzhen Watergate

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 307 reviews
AccorHotels certified review
Andie Y. Friends - 02/02/2018
« 很失望! »

I am Silver member andI leave a message in the booking website saying that I want to arrange a Room upgrade but no response ever. This is also my birthday When I shown up in the receiption, I ask for a upgrade and told that is my birthday. They also said no. I am sure booking is not full in that day. Sliver member are entitled to upgrade. The bath Room tub is not not having enough toilet paper. I called front desk 3 times and they finally come up after 40mins. What a service. The bath tub was covered with a messy plastic mat with dirt and bacteria. I do not why still joinning the accor advantage member

Our hotel has responded to the review
Our hotel has responded to the review

Dear WING HON Y., Warm greetings from Novotel watergate Shenzhen! Hope this email will finds you well!  Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay.  After we reviewed the survey, we will look into the issue and check with my colleague who checked in for you, also we will give more training to our junior staff. Regarding to the setup and cleaness in the room, we already give your feedback to our housekeeping department and we will pay attention to the room assignment and room check in your future visit. Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon! Simon Chen

AccorHotels certified review
T. W. L. Couples - 29/01/2018
« Good Service »

Pleasant and helpful!

AccorHotels certified review
Alvin C. Couples - 29/01/2018
« Nice staying experience at Shenzhen City »

Convenient and comfort room

AccorHotels certified review
Hugo Couples - 21/01/2018
« Very good price/quality hotel. »

The staff was professional and the room was clean and nice. Overall is very good. The only things to improve are some small details than can be done to make the whole stay experience more personal and make people feel that the hotel is paying attention to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HUGO MANUEL M., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to the details, we will pay more attention in our future work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Chen

AccorHotels certified review
Ms C. Y. T. Solo - 17/01/2018
« Written compliement for Front desk staffs : Sunny and Steven »

I had booked the room for one night checking in on 14/1/2018 around 8-9pm .Unfortunately due to my carelessness I didnt prepare proper payment for checking in at that moment.I was only having HKD :450.I tried different payment methods at front desk.Of course,these two professional staffs was super patient to try helping solving the problem together.That was definitely my fault.I guess Steven is having a higher position in your hotel ,he still was letting to check in and rest in room a.s.a.p..All the things these two staffs did was definitely giving warmth to the customer.And finally I could have enough money to settle the bill tomorrow.I feel glad for Novatel group to have such high quality and outstanding staffs working in Shenzhen.That would be a great asset to your hotel group and surely if I revisit SZ I will choose to stay in the same hotel because of the good images they gave to me before.Feel free to contact for the details of this compliement.I hope in the future if there are any higher positions for promote,Sunny and Steven are really worthy to get a promotion with no doubts.Thanks and please cherish such two good staffs.

AccorHotels certified review
Betty Couples - 17/01/2018
« My stay with Novotel Watergate »

The hotel location is convenient and the room is clean and spacious. It is highly recommended.

AccorHotels certified review
Naga K. Families - 12/01/2018
« Wonderful experience at Novotel Watergate Shenzhen »

I really appreciate the hospitality and professionalism shown by Ms.Vicky Zou... The duty manager in Novotel Watergate Shenzhen. I have been a regular visitor to the hotel and extremely satisfied about the stay. Thanks to Novotel management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NAGAKIRAN GUDDANJI, We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Chen

AccorHotels certified review
Elina Families - 11/01/2018
« NO SMOKING IS NOT APPLICABLE IN THIS HOTEL »

I'm very glad with the no smoking stiker when we go out from the lift in every floor in this Hotel. But it is very disappointed, in my floor (5th), the room in front the lift, with door open, there is 4 guys smoking with no guilty. And the whole corridor is smell with cigarette. And with me there is two children, and three teenagers. And we hate that smell. (I think they intentionally open the door so their room is better from the smoke and smell) So, I asked to change floor and thanks to the Staff of Novotel, we can move to the 4th and 6th floor. One word my husband said :"I think, the Hotel staff can't stop them from smoking" And I think so. This is the1st accor's hotel that I found with the men smoking feel free. And I'm feel sorry for that. Hope you can strictly and tightly to take care about NO SMOKING AREA Thanks and Regards Elina

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELINA JINIWATI, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well!  Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay.  Regarding the comments which you have shared in the survey, we have already noticed and now we will pay more attention about guest smoking and take action in your future to avoid such issue happen again.  We all look forward to welcoming you back soon !  Sincerely, Simon

AccorHotels certified review
Viv Families - 11/01/2018
« Hotel was convenient, good size room but looking tired and needing updating. »

Checkin went smoothly. Rooms were a good size and bathrooms met requirements- other than there was nearly any toilet paper when we arrived- about 3 pieces. The corridor had obviously recently had new carpet laid. The rooms carpet was looking very old and stained so would be better to be changed in the near future too. Bed was comfortable. Hotel location was good. Would be better if hotel had a coffee shop for snacks and coffee/tea - even a small area of the lobby would be better than nothing. Checkout was carried out efficiently and staff helped by calling a taxi for us. Overall a pleasant enough stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIVIENNE JANET ARCHIBALD, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well!  Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay.  Regarding the comments which you have shared in the survey, we have already noticed and now the carpet changing project is in progress. We will pay attention on room assignment in your future stay to avoid such issue happen again.  We all look forward to welcoming you back soon !  Sincerely, Simon Chen

AccorHotels certified review
王. Business - 10/01/2018
« Great »

Awesome

AccorHotels certified review
I. H. L. Business - 05/01/2018
« My stay at the Novotel Water gate »

Overall the hotel is good, clean and as well as the location and the front staffs are friendly enough, this is my second stay in Shenzhen at the same hotel and will stay again when I am going to Shenzhen again, the breakfast also good

AccorHotels certified review
Dairn Solo - 26/12/2017
« It is an amazing experience. »

The room is good and the receptionists are professional. I would love to come back in the recent future.

AccorHotels certified review
Tj L. Business - 26/12/2017
« Not too bad but can improve further »

While overall experience not too bad only breakfast time need more helper at the cooking section.

AccorHotels certified review
Tommy Solo - 26/12/2017
« Excellent Services »

Good and fastest checkin checkout services at lobby counter. Room clean up neatly/tidy. Overall is feeling comfortable during stay in the hotel.

AccorHotels certified review
Jh Y. Business - 25/12/2017
« rooms are outdated and dirty »

Very good location, but the room is outdated and dirty, check in is fast and easy, The hotel need an overhaul

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAM WAH STEWART Y., Thank you for taking the time to tell us about your experience at the Novotel Shenzhen Watergate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the comments which you have shared in the survey, we have already noticed and we will share the information with our managerment to see what we could do to make improvement on room facilites and cleaness. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Chen

AccorHotels certified review
Anonymous Business - 16/12/2017
« excellent stay »

Front desk staff are helpfull and professional.got a room upgrade on high floor.

AccorHotels certified review
Anonymous Solo - 14/12/2017
« enjoy my stay »

The service of front desk is perfect

AccorHotels certified review
Niasha L. Business - 14/12/2017
« Very comfortable and satisfying journey »

Was staying 4 night in Shenzhen for business trip. Room is tidy and clean, very glad that was assigned to a non-smoking floor because im sensitive to the smell. Staff are helpful and friendly Will definlitely visit again soon!

AccorHotels certified review
Elvis Families - 07/12/2017
« cozy »

good and friendly

AccorHotels certified review
Anonymous Solo - 28/11/2017
« Nice Hotel !Staff are friendly »

Front desk staff are helpful and friendly and the location is good

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