All hotels in Shenzhen
  1. Home >
  2. CHINA hotels >
  3. SHENZHEN hotels >
  4. Novotel Shenzhen Watergate
Hotel - Novotel Shenzhen Watergate
Novotel Hotel Novotel Hotel

Novotel Shenzhen Watergate Hotel

3.5/5 325 reviews
See on a map
20 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 23 Services
See rates
Best price guarantee How it works?
From
From 514.00 CNY Non member rate
From 514.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Novotel Shenzhen Watergate Hotel

Mid-scale hotel for business or family trips

Novotel Shenzhen Watergate is an ideal destination for guests travelling on business to the port city of Shenzhen, home of the first Special Economic Zone in China, located in the financial district on Shennan Zhong Road. 140 spacious rooms with free wifi access, along with conference facilities for up to 100 people in a theater-style arrangement, plus restaurant, bar, outdoor pool, gymnasium & parking

Novotel Shenzhen Watergate is definitely located in the city center,very close to shopping mall like KK Mall,Terminal One,etc.Also important landmarks of the city,Kingkey 100 Building is so near,which make it a popular destination for tourist.

See more
Hotel extras
  • Free Wifi,No smoking hotel,located in city center
  • Western buffet restaurant,Swimming pool,Gym
  • 5-minutes taxi to Huaqiang Bei Commercial District
  • Free minibar,many rooms with city view
  • Nearby Mixc shopping mall,Luohu Checkpoint
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • SHENZHEN
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Hotel location

See on a map
Novotel Shenzhen Watergate

1019 Shennan Zhong Road
Guangdong Province
518031
SHENZHEN
CHINA

Tel: (+86)755/82137999
Fax: (+86)755/82137311
Check-in from 14h00
Check out up to 12h00
Access and transport
  • SHEKOU TIANG SHE ROAD : 204, SHENZHEN GOV'T
  • SHENZHEN TRAIN STATION : 302, HONG LING BLDG
  • SHENZHEN At 40km / 24.86 miles  - Shuttle paying
  • SHEKOU FERRY At 15km / 9.32 miles
  • SHENZHEN HELIPAD At 10km / 6.21 miles
  • QUANG SHEN HIGHWAY At 20km / 12.43 miles
  • SHEN HUI HIGHWAY At 35km / 21.75 miles
  • SHEN SHAN HIGHWAY At 35km / 21.75 miles
  • LOWU RAILWAY STATION At 1.5km / 0.93 miles

GPS : 22.540140, 114.103154

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

4 photos
Superior Room

Superior Room

A modern spacious room with 1 Queen bed or 2 single beds, en suite bath/shower, large ergonomic work area, TV with pay movies and free internet access, broadband connection and great city views. No rollaway. Up to 2 adults and 1 child.

Suite

Suite

Large, well-designed, the suite includes a separate lounge area and a bathroom. It offers unbeatable facilities: free Internet, balcony plus city and park views. No rollaway. Up to 2 adults and 1 child.

Standard Room

Standard Room

A spacious room with 2 single beds, en suite bath or shower, sofa bed, work area, TV with pay movies and internet access, broadband connection, natural hot spring water on tap. Up to 2 adults and 1 child.

  • 140 rooms
  • 100% non-smoking hotel
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

THE SQUAREType of cuisine: International

THE SQUARE Restaurant
Photo non contractuelle / Strictly non binding
Lunch
11:30 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
18:00 - 21:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE SQUAREType of cuisine: International

Located on the second floor, the SQUARE is the main dining venue in the hotel. It provides International and Asian style cuisine in a relaxing ambience. The restaurant offers Buffet Breakfast, Lunch and Dinner daily, as well as an A la Carte menu.

Find out more and book

BAR

BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BAR

Enjoy your happy hour with family and friends.

See all our restaurants and bars

Your meetings and events

Novotel Shenzhen Watergate Meeting Room

Our meeting rooms

  • Number of meeting rooms: 1
  • Maximum size: 130 m²
  • Maximum capacity: 100
  • Maximum banquet capacity: 60
Find out more
4.2/5 AccorHotels Rating 709 reviews

Our guest reviews for Novotel Shenzhen Watergate

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 325 reviews
Yn Couples - 20/10/2018 AccorHotels certified review
« No frill ..: »

Overall is a bit below average this time for： 1. Impossible to adjust air-conditioning though there is supposed to have an in room control！ 2. Bathroom has no fixture to place personal toilettes items! 3. On-line booking always very slow and hard to use. 4. Try to extend my stay for one more day but not possible！

Our hotel has responded to the review
Our hotel has responded to the review

Dear YN, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the guest comments card, we will look into the issues with our related department one by one immediately. We are very regret to make you feel uncomfortable . Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon in Novotel Shenzhen! Sincerely, Simon Chen

Ling Business - 28/09/2018 AccorHotels certified review
« GOOD »

GOOD GOOD GOOD

Christopher O. Business - 13/09/2018 AccorHotels certified review
« Terrible »

Firstly let me start by saying that the only good experience I had whilst staying at your hotel was from Becky at the Front Office, she was extremely helpful and thoughtful. My other major issue was with your restaurant. I asked for a wine list, which I was given and there seemed to be a reasonable selection to choose from, however when I asked for the wine I wanted I was then told that they didn't have any of wines listed on the wine list in stock and only had 1 Chinese White & 1 Chinese red wine available. This is extremely disappointing. The other issue I had was with the Welcome drink. I was offered a beer or a soft drink only. When I asked for a wine they said NO. Due to allergies I can not drink beer and a certainly don't drink soft drink. As a LeClub Platinum Member I would have expected to be able to get a glass of wine as my Welcome drink as I do in ALL other ACCOR Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER FREDERIC O., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the wine out of stock which you have shared in the survey, we have already noticed and we will look into the issue with our relative department to avoid such issue happen again. Regarding the amenities of platinum member ,we will also share the feedback with our management team to see what we could do to make a improvement. We all look forward to welcoming you back soon! Sincerely, Simon Chen

Business - 09/09/2018 TripAdvisor review
« Very Good »

Location is really easy to the electronic market, near to city mall too and Lou wu port to travel to Hong Kong .Staff are very co-operative and almost everyone speak English at the desk. Food is great with ample of vegetarian dishes.

Surapong Friends - 08/09/2018 AccorHotels certified review
« good stay as usual »

hao

Our hotel has responded to the review
Our hotel has responded to the review

Dear SURAPONG S., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Chen

Family - 23/08/2018 TripAdvisor review
« So So Hotel »

Property is not modern, staff needs more knowledge re: Child Breaakfast (under age 16 - Accor definition), and not to mix with the restaurant definition 12 years old / less than 1.2 meters tall.Dinner buffet is OK coampre to price, but pest control needs to be enhanced (lots of pests in my glass when filling glass of beer)

Friends getaway - 05/07/2018 TripAdvisor review
« Not up to 4-star standard »

Everything not up to standard, for example: 1) Room design is not comfortable - narrow corridor, poor lighting design 2) Cockroach was found in bathroom 3) Attitude of the staff can be better & no staff presented at the receiption during mid night! 4) Location is OK 5) Shower head is not function very well (seems all Novotel hotels have this problem) Overall, nothing I can recommend to others for this hotel, should downgrade to Ibis.

W. Friends - 04/07/2018 AccorHotels certified review
« Weekend trip »

Average hotel

Tommy Y. Business - 01/07/2018 AccorHotels certified review
« Excellent Services »

Overall feeling good, room comfortable and clean, efficient front desk services etc...

A Business - 22/06/2018 AccorHotels certified review
« Not satisfy on check in »

I spend around 30 mins or over at check in due order issue. I booked the hotel from web and paid before. But be treated as a suddenly arrival without reservation. Very disappoint.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHUN HUNG C., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. By reviewing the survey, we found that you have rated lower score on Check in . We will look into the issue with our relatived department. In order to make an improvement on it, we will give more training to our junior staff. Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon in Novotel Shenzhen! Sincerely, Simon C.

Business - 17/06/2018 TripAdvisor review
« Good enough for business stay »

Lobby is a little hard to find at first. Breakfast is adequate for 2-3 days before getting tired. Very near to subway station and Luohu border if ones intend to travel to Hong Kong. There's nothing much nearby though, nearest mall is 400m away.

Yankov W. Business - 08/06/2018 AccorHotels certified review
« Not as good as other noveltel experiences I had »

It's a small hotel which was just fine for a business stay without much expectation. However, there was one thing which happened, disappointed me. I have ordered something online and it would have been delivered to the hotel. As soon as my arrival at the hotel, I have already told the front desk to be aware of that. However, when the delivery guy came, the answer he got from the front desk was, "we don't have a client with such name staying at our hotel." He was then sent off. I contacted him and he told me what happened. So I talk to the front desk again and they are well aware of that, and the delivery guy would try delivering it again the day after. Guess what? He was sent away for the same reason. I had to take extra effort to go to their location to pick up my parcel and I am sure that there was no problem at all with the name of my parcel and everything.... A total waste of my time, money, and effort...

Our hotel has responded to the review
Our hotel has responded to the review

Dear XIAO CHU H., Warm greetings from Novoel Watergate! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the survey, we will look into the issue and arrange more training to our colleague on how to collect guest parcel . We will also pay highly attention on guest parcel management in the future. Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon ! Sincerely, Simon Chen

Business - 24/03/2018 TripAdvisor review
« great room »

i was upgrade for suite, but in general i always enjoy at Novotel. the room was excellent as well as free mini bar. very helpful staff. location near the KK mall. plenty of restaurants and close to metro.

Michael Business - 16/03/2018 AccorHotels certified review
« Breakfast below expectation »

Almost no changes in dishes in one week. Not good as other Novotels I stayed before.

Andie Y. Friends - 02/02/2018 AccorHotels certified review
« 很失望！ »

I am Silver member andI leave a message in the booking website saying that I want to arrange a Room upgrade but no response ever. This is also my birthday When I shown up in the receiption， I ask for a upgrade and told that is my birthday. They also said no. I am sure booking is not full in that day. Sliver member are entitled to upgrade. The bath Room tub is not not having enough toilet paper. I called front desk 3 times and they finally come up after 40mins. What a service. The bath tub was covered with a messy plastic mat with dirt and bacteria. I do not why still joinning the accor advantage member

Our hotel has responded to the review
Our hotel has responded to the review

Dear WING HON Y., Warm greetings from Novotel watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. After we reviewed the survey, we will look into the issue and check with my colleague who checked in for you, also we will give more training to our junior staff. Regarding to the setup and cleaness in the room, we already give your feedback to our housekeeping department and we will pay attention to the room assignment and room check in your future visit. Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon! Simon Chen

T. W. L. Couples - 29/01/2018 AccorHotels certified review
« Good Service »

Pleasant and helpful!

Alvin C. Couples - 29/01/2018 AccorHotels certified review
« Nice staying experience at Shenzhen City »

Convenient and comfort room

Hugo Couples - 21/01/2018 AccorHotels certified review
« Very good price/quality hotel. »

The staff was professional and the room was clean and nice. Overall is very good. The only things to improve are some small details than can be done to make the whole stay experience more personal and make people feel that the hotel is paying attention to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HUGO MANUEL M., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to the details, we will pay more attention in our future work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Chen

Ms C. Y. T. Solo - 17/01/2018 AccorHotels certified review
« Written compliement for Front desk staffs : Sunny and Steven »

I had booked the room for one night checking in on 14/1/2018 around 8-9pm .Unfortunately due to my carelessness I didnt prepare proper payment for checking in at that moment.I was only having HKD :450.I tried different payment methods at front desk.Of course,these two professional staffs was super patient to try helping solving the problem together.That was definitely my fault.I guess Steven is having a higher position in your hotel ,he still was letting to check in and rest in room a.s.a.p..All the things these two staffs did was definitely giving warmth to the customer.And finally I could have enough money to settle the bill tomorrow.I feel glad for Novatel group to have such high quality and outstanding staffs working in Shenzhen.That would be a great asset to your hotel group and surely if I revisit SZ I will choose to stay in the same hotel because of the good images they gave to me before.Feel free to contact for the details of this compliement.I hope in the future if there are any higher positions for promote,Sunny and Steven are really worthy to get a promotion with no doubts.Thanks and please cherish such two good staffs.

Betty Couples - 17/01/2018 AccorHotels certified review
« My stay with Novotel Watergate »

The hotel location is convenient and the room is clean and spacious. It is highly recommended.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 514.00 CNY Non member rate
From 514.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Visit our sites dedicated to professional solutions

Our other hotels nearby

Ji Shenzhen Dongmen
Ji Shenzhen Dongmen
At 2.1 km
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Hanting SZ North Huaqiang
Hanting SZ North Huaqiang
At 2.2 km
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Hanting SZ HQ Cen. Park
Hanting SZ HQ Cen. Park
At 2.8 km
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Ji Shenzhen Convention Centre
Ji Shenzhen Convention Centre
At 3.4 km
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SHENZHEN
See rates