Novotel Shenzhen Watergate Hotel

TripAdvisor rating 3.5/5 348 reviews
Novotel Shenzhen Watergate
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Room 1

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Hotel extras

  • Free Wifi,No smoking hotel,located in city center

  • Western buffet restaurant,Swimming pool,Gym

  • 5-minutes taxi to Huaqiang Bei Commercial District

  • Free minibar,many rooms with city view

  • Nearby Mixc shopping mall,Luohu Checkpoint

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • SHENZHEN
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Shenzhen Watergate

1019 Shennan Zhong Road
Guangdong Province
518031
shenzhen
china

Tel: +8675582137999

Fax: (+86)755/82137311

Contact email

Check-in from 14h00

Check out up to 12h00

  • SHEKOU TIANG SHE ROAD :   204 SHENZHEN GOV'T

  • SHENZHEN TRAIN STATION :   302 HONG LING BLDG

  • By plane

    SHENZHEN At 40km / 24.86 miles - Shuttle paying

  • By boat

    SHEKOU FERRY At 15km / 9.32 miles

  • By helicopter

    SHENZHEN HELIPAD At 10km / 6.21 miles

  • By car

    QUANG SHEN HIGHWAY At 20km / 12.43 miles

  • By car

    SHEN HUI HIGHWAY At 35km / 21.75 miles

  • By car

    SHEN SHAN HIGHWAY At 35km / 21.75 miles

  • By train

    LOWU RAILWAY STATION At 1.5km / 0.93 miles

GPS :22.54014, 114.103154

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queensize bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single Beds

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 2 Single Beds City View

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 1 Queen Bed City View

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite 1 Queen Bed

  • Max. number of persons: ‌3
  • Area: From 47
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Located on the second floor, the SQUARE is the main dining venue in the hotel. It provides International and Asian style cuisine in a relaxing ambience. The restaurant offers Buffet Breakfast, Lunch and Dinner daily, as well as an A la Carte menu.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Enjoy your happy hour with family and friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 130 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Shenzhen Watergate

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

790 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

348 reviews

ืOverall is so so

Customer review rating 4.3/5

V. Business - 04/07/2019 AccorHotels certified review

- Check in/ check out staff not enough during rush hour - Pillow got smell - Can smell someone smoked in the non-smoking floor

Dear V., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Futher to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning out shortfalls. More importantly, I would like to apologize again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the survey, we will share your comments with our related department to look into the issue and follow up. And we will also arrange more staff on duty during rush hour. Once agian, please accept my sincere apology and thank you for sharing your concern with us. We do hope you can have a better staying experience on your next visit. Sincerely, Vicky Zou

Gute Zeit im Novotel Watergate Shenzhen

TripAdvisor rating 3.5/5

Excursion37776869110 Business - 11/06/2019 TripAdvisor review

Friendly people, clean environment, good room service, enjoyable breakfast, good location at Shenzhen, easy to link to public traffic, closed shopping and restaurants available, enjoyed staying third time and will come back again

Comfort

Customer review rating 4.3/5

Sam C. Business - 29/05/2019 AccorHotels certified review

Tidy and cleaning. Good front desk services

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou Guest Experience Manager

Excellent Staff and Management

Customer review rating 4.3/5

Adma Business - 25/05/2019 AccorHotels certified review

I was very impressed with how friendly the staff especially Becky who was excellent in treating customers, i was not happy with the smell of the rooms, very bad smell which made me sick but I was told there are other rooms don't smell!! The Hotel is very expensive compared to other 5 stars hotel nearby. I have tried to get a room for one week but the prices I was given was really more than the 5-star hotel I am staying in! Breakfast and Dinner was excellent Coffee is not that great! People at the Restaurant are friendly and the Restaurant is very clean English is not spoken by anyone except little by Becky I must say all the Hotel staff are very friendly compared to other hotels, this hotel is the friendliest I am comparing Hotels in this area for my Blog http://admatravel.com to show Business travelers to this area where to stay!

Dear Ms. Adama, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls.More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the survey, we already share your feedback with our related department and follow up. We will arrange a better room with nice smell for you for your next stay. And we will pay highly attention to avoid such issue happen again. We all look forward to welcoming you back soon in Shenzhen! Sincerely, Vicky Zou Guest Experience Manager

Clean and comfy room

Customer review rating 4.3/5

Joseph L. Business - 08/05/2019 AccorHotels certified review

Overall, it was satisfying. However, the gym requires an upgrade in terms of cardio machines as well as the varieties for free weight exercise.

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. Since our reservation staff did not have a good handover, we are sorry for making you wait so long on the day of check-in. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

A bit boring hotel but interesting neighberhood

TripAdvisor rating 3.5/5

Kim S Business - 07/05/2019 TripAdvisor review

The room have the nice Novotel standard layout. It has ok with space. Good breakfast. No lounge. The hotel is a bit boring, but location is good, a bit strange that the entrance is at the back of the building. Swimming pool was closed due some error.

Good for business travel

TripAdvisor rating 3.5/5

Inspire01232151105 Business - 22/04/2019 TripAdvisor review

It is a good hotel for business stay. Not fancy, but not expensive, either. One minute walk from line 9 metro, and close to big mall. Good location. Staffs are kind and nice. Breakfast is not so satisfactory, need to improve both quality and variety of foods.

More of an Ibis than a Novotel

TripAdvisor rating 3.5/5

O4860EAkatied Business - 19/04/2019 TripAdvisor review

Upon arriving, the hotel was nice in the lobby. Greeted by staff and told that payment was not taken despite it showing otherwise on the Accor plus account and due to this they need a 'deposit' worth more than the value of the rooms. Go to the room and they sell of ciggies, despite being a 'smoke-free' hotel, and the carpets staines, wall paper peeling off the walls, and the towels were falling apart. Had to change rooms and the new room wasnt much better. Hotel has a rodent issue. Location is however super convenient and close to the HK boarder crossing, shops, food, and multiple star bucks

Very good services

Customer review rating 4.3/5

Tommy Y. Business - 31/03/2019 AccorHotels certified review

Front desk service - very good, room - clear ok, but wifi still need to improve.

Great Location and Value

TripAdvisor rating 3.5/5

Jeffrey F Business - 31/03/2019 TripAdvisor review

I have stayed at this hotel 3 or 4 times, and each time they have improved The customer service staff now speak very good English and have improved with every visit. It is obvious the management have put a big effort to improve things. The hotel is in a great location with Hongling South and Grand Theatre stations minutes away., 3 major shopping centres and unlimited food options surround you! The rooms are typical and clean, the facilities all you need for a business stay

Good hotel in great location

Customer review rating 4.3/5

Jeffrey Business - 28/03/2019 AccorHotels certified review

The hotel is a very standard hotel in China I have stayed at this hotel about 4 or 5 times and it continues to improve! The staff are very good and their English continues to improve with each visit. The hotel is 2 minutes to the Hongling South and 3 minutes to Grand theatre subways, it is 10 minutes to Louhu boarder crossing and Futian fast train to Guangzhou and Hong Kong. If you stay here you won't be disappointing

Dear JEFFREY , We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Frequent stay in Shenzhen Watergate

Customer review rating 4.3/5

Poli Families - 15/03/2019 AccorHotels certified review

I stay almost every weekend in the hotel. I find quite rooms with a very good welcome. It is near KK Mall and it is very easy to join Hing Kong by Luhohu

Dear POLI R., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Excellent Customer Service

Customer review rating 4.3/5

Tommy Y. Business - 23/02/2019 AccorHotels certified review

Good front desk service (faster checkin and checkout), good room clean up. Highly recommend to upgrade the hotel WiFi provide service, as it shown very low and most of the time disconnected.

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to the WIFI problem, we will follow up with our IT department and make improvement on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

4 days Pleasant trip

Customer review rating 4.3/5

Tse W. P. Families - 12/02/2019 AccorHotels certified review

Staff are helpful. Appreciated that free drinks are available and refilled everyday.

Dear Ms Tse , We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky

No Reward Points

Customer review rating 4.3/5

Cho B. H. Business - 21/01/2019 AccorHotels certified review

I stayed at your hotel from January 6th to January 9th. At the time of checkout, I requested a Reward Point, but it has not been accepted yet. My reservation number is HBHSDGZP,HBGSKKXJ. Please check it as soon as possible. Then I'll wait for your reply. Thank you.

Dear CHO B., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well. Further your rencent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. You mentioned you have got your points for your last stay. After check. As our colleague's careless. your account number was attached to your friend Mr. Lee Sang Min's profile. Now, we already credit the missing points and nights to your member account. Sorry for the inconvenience caused and feel free to contact with us if you need any further assistance. Thank you and best regards, Sincerely, Vicky Zou

Rate is not cheap but it was a comfortable and pleasant stay

Customer review rating 4.3/5

Chris W. Families - 20/01/2019 AccorHotels certified review

Overall quite satisfied. Room and later upgrade was quiet good. Exchange rate for CAD to RMB was extremely poor (4 RMB - $1.00 CAD) Special thanks to Becky for her assistance regarding communication challenges we had with taxis, etc. as well as her king treatment towards our young daughter

great service

TripAdvisor rating 3.5/5

Sergio M Friends getaway - 15/01/2019 TripAdvisor review

We had a welcoming stay. The front desk staff were very helpful and the room was spacious and clean. The bed was comfortable, with the heavy curtains closed, we slept very well.The gym was good but the pool was unfortunately not available while we were there.

met my expectation

Customer review rating 4.3/5

Kl Business - 18/12/2018 AccorHotels certified review

good but the facilities can be improved further

Dear KENG LIANG C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

No frill ..:

Customer review rating 4.3/5

Yn Couples - 20/10/2018 AccorHotels certified review

Overall is a bit below average this time for: 1. Impossible to adjust air-conditioning though there is supposed to have an in room control! 2. Bathroom has no fixture to place personal toilettes items! 3. On-line booking always very slow and hard to use. 4. Try to extend my stay for one more day but not possible!

Dear YN, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the guest comments card, we will look into the issues with our related department one by one immediately. We are very regret to make you feel uncomfortable . Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon in Novotel Shenzhen! Sincerely, Simon Chen

GOOD

Customer review rating 4.3/5

Ling Business - 28/09/2018 AccorHotels certified review

GOOD GOOD GOOD

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