Novotel Shenzhen Watergate Hotel

The staff was professional and the room was clean and nice. Overall is very good. The only things to improve are some small details than can be done to make the whole stay experience more personal and make people feel that the hotel is paying attention to us.

I had booked the room for one night checking in on 14/1/2018 around 8-9pm .Unfortunately due to my carelessness I didnt prepare proper payment for checking in at that moment.I was only having HKD :450.I tried different payment methods at front desk.Of course,these two professional staffs was super patient to try helping solving the problem together.That was definitely my fault.I guess Steven is having a higher position in your hotel ,he still was letting to check in and rest in room a.s.a.p..All the things these two staffs did was definitely giving warmth to the customer.And finally I could have enough money to settle the bill tomorrow.I feel glad for Novatel group to have such high quality and outstanding staffs working in Shenzhen.That would be a great asset to your hotel group and surely if I revisit SZ I will choose to stay in the same hotel because of the good images they gave to me before.Feel free to contact for the details of this compliement.I hope in the future if there are any higher positions for promote,Sunny and Steven are really worthy to get a promotion with no doubts.Thanks and please cherish such two good staffs.

The hotel location is convenient and the room is clean and spacious. It is highly recommended.

I really appreciate the hospitality and professionalism shown by Ms.Vicky Zou... The duty manager in Novotel Watergate Shenzhen. I have been a regular visitor to the hotel and extremely satisfied about the stay. Thanks to Novotel management.

I'm very glad with the no smoking stiker when we go out from the lift in every floor in this Hotel. But it is very disappointed, in my floor (5th), the room in front the lift, with door open, there is 4 guys smoking with no guilty. And the whole corridor is smell with cigarette. And with me there is two children, and three teenagers. And we hate that smell. (I think they intentionally open the door so their room is better from the smoke and smell) So, I asked to change floor and thanks to the Staff of Novotel, we can move to the 4th and 6th floor. One word my husband said :"I think, the Hotel staff can't stop them from smoking" And I think so. This is the1st accor's hotel that I found with the men smoking feel free. And I'm feel sorry for that. Hope you can strictly and tightly to take care about NO SMOKING AREA Thanks and Regards Elina

Checkin went smoothly. Rooms were a good size and bathrooms met requirements- other than there was nearly any toilet paper when we arrived- about 3 pieces. The corridor had obviously recently had new carpet laid. The rooms carpet was looking very old and stained so would be better to be changed in the near future too. Bed was comfortable. Hotel location was good. Would be better if hotel had a coffee shop for snacks and coffee/tea - even a small area of the lobby would be better than nothing. Checkout was carried out efficiently and staff helped by calling a taxi for us. Overall a pleasant enough stay.

Awesome

Overall the hotel is good, clean and as well as the location and the front staffs are friendly enough, this is my second stay in Shenzhen at the same hotel and will stay again when I am going to Shenzhen again, the breakfast also good

The room is good and the receptionists are professional. I would love to come back in the recent future.

While overall experience not too bad only breakfast time need more helper at the cooking section.

Good and fastest checkin checkout services at lobby counter. Room clean up neatly/tidy. Overall is feeling comfortable during stay in the hotel.

Very good location, but the room is outdated and dirty, check in is fast and easy, The hotel need an overhaul

Front desk staff are helpfull and professional.got a room upgrade on high floor.

The service of front desk is perfect

Was staying 4 night in Shenzhen for business trip. Room is tidy and clean, very glad that was assigned to a non-smoking floor because im sensitive to the smell. Staff are helpful and friendly Will definlitely visit again soon!