Novotel Shenzhen Watergate Hotel

The room have the nice Novotel standard layout. It has ok with space. Good breakfast. No lounge. The hotel is a bit boring, but location is good, a bit strange that the entrance is at the back of the building. Swimming pool was closed due some error.

It is a good hotel for business stay. Not fancy, but not expensive, either. One minute walk from line 9 metro, and close to big mall. Good location. Staffs are kind and nice. Breakfast is not so satisfactory, need to improve both quality and variety of foods.

Upon arriving, the hotel was nice in the lobby. Greeted by staff and told that payment was not taken despite it showing otherwise on the Accor plus account and due to this they need a 'deposit' worth more than the value of the rooms. Go to the room and they sell of ciggies, despite being a 'smoke-free' hotel, and the carpets staines, wall paper peeling off the walls, and the towels were falling apart. Had to change rooms and the new room wasnt much better. Hotel has a rodent issue. Location is however super convenient and close to the HK boarder crossing, shops, food, and multiple star bucks

Front desk service - very good, room - clear ok, but wifi still need to improve.

I have stayed at this hotel 3 or 4 times, and each time they have improved The customer service staff now speak very good English and have improved with every visit. It is obvious the management have put a big effort to improve things. The hotel is in a great location with Hongling South and Grand Theatre stations minutes away., 3 major shopping centres and unlimited food options surround you! The rooms are typical and clean, the facilities all you need for a business stay

The hotel is a very standard hotel in China I have stayed at this hotel about 4 or 5 times and it continues to improve! The staff are very good and their English continues to improve with each visit. The hotel is 2 minutes to the Hongling South and 3 minutes to Grand theatre subways, it is 10 minutes to Louhu boarder crossing and Futian fast train to Guangzhou and Hong Kong. If you stay here you won't be disappointing

I stay almost every weekend in the hotel. I find quite rooms with a very good welcome. It is near KK Mall and it is very easy to join Hing Kong by Luhohu

Good front desk service (faster checkin and checkout), good room clean up. Highly recommend to upgrade the hotel WiFi provide service, as it shown very low and most of the time disconnected.

Staff are helpful. Appreciated that free drinks are available and refilled everyday.

I stayed at your hotel from January 6th to January 9th. At the time of checkout, I requested a Reward Point, but it has not been accepted yet. My reservation number is HBHSDGZP,HBGSKKXJ. Please check it as soon as possible. Then I'll wait for your reply. Thank you.

Overall quite satisfied. Room and later upgrade was quiet good. Exchange rate for CAD to RMB was extremely poor (4 RMB - $1.00 CAD) Special thanks to Becky for her assistance regarding communication challenges we had with taxis, etc. as well as her king treatment towards our young daughter

We had a welcoming stay. The front desk staff were very helpful and the room was spacious and clean. The bed was comfortable, with the heavy curtains closed, we slept very well.The gym was good but the pool was unfortunately not available while we were there.

good but the facilities can be improved further

Overall is a bit below average this time for： 1. Impossible to adjust air-conditioning though there is supposed to have an in room control！ 2. Bathroom has no fixture to place personal toilettes items! 3. On-line booking always very slow and hard to use. 4. Try to extend my stay for one more day but not possible！

GOOD GOOD GOOD