Novotel Shenzhen Watergate Hotel

The room was ok, decoration was novotel standard but has a bath too.. when i booked the hotel via the accor app, it looked a great location. shennan road, close to KK mall. however, trying to get there via subway system was a nightmare, i understand there are improvement works in the subway, but the hotel can give better directions! A little shorr staff on sunday on the check out, and dont forget to.credit my 2night stays and points as it has not appeared yet after 7 days!

The front desk staffs both when we checked in and checked out were so cool, no smile , no passion at all

staffs are not attentive and room is not well maintained

Comfortable, Good Room Cleanup, Quality of Customer Services...etc., But hotel broadbands, internets (wifi) needs to be improved and upgraded if possible.

- Check in/ check out staff not enough during rush hour - Pillow got smell - Can smell someone smoked in the non-smoking floor

Friendly people, clean environment, good room service, enjoyable breakfast, good location at Shenzhen, easy to link to public traffic, closed shopping and restaurants available, enjoyed staying third time and will come back again

Tidy and cleaning. Good front desk services

I was very impressed with how friendly the staff especially Becky who was excellent in treating customers, i was not happy with the smell of the rooms, very bad smell which made me sick but I was told there are other rooms don't smell!! The Hotel is very expensive compared to other 5 stars hotel nearby. I have tried to get a room for one week but the prices I was given was really more than the 5-star hotel I am staying in! Breakfast and Dinner was excellent Coffee is not that great! People at the Restaurant are friendly and the Restaurant is very clean English is not spoken by anyone except little by Becky I must say all the Hotel staff are very friendly compared to other hotels, this hotel is the friendliest I am comparing Hotels in this area for my Blog http://admatravel.com to show Business travelers to this area where to stay!

Overall, it was satisfying. However, the gym requires an upgrade in terms of cardio machines as well as the varieties for free weight exercise.

The room have the nice Novotel standard layout. It has ok with space. Good breakfast. No lounge. The hotel is a bit boring, but location is good, a bit strange that the entrance is at the back of the building. Swimming pool was closed due some error.

It is a good hotel for business stay. Not fancy, but not expensive, either. One minute walk from line 9 metro, and close to big mall. Good location. Staffs are kind and nice. Breakfast is not so satisfactory, need to improve both quality and variety of foods.

Upon arriving, the hotel was nice in the lobby. Greeted by staff and told that payment was not taken despite it showing otherwise on the Accor plus account and due to this they need a 'deposit' worth more than the value of the rooms. Go to the room and they sell of ciggies, despite being a 'smoke-free' hotel, and the carpets staines, wall paper peeling off the walls, and the towels were falling apart. Had to change rooms and the new room wasnt much better. Hotel has a rodent issue. Location is however super convenient and close to the HK boarder crossing, shops, food, and multiple star bucks

Front desk service - very good, room - clear ok, but wifi still need to improve.

I have stayed at this hotel 3 or 4 times, and each time they have improved The customer service staff now speak very good English and have improved with every visit. It is obvious the management have put a big effort to improve things. The hotel is in a great location with Hongling South and Grand Theatre stations minutes away., 3 major shopping centres and unlimited food options surround you! The rooms are typical and clean, the facilities all you need for a business stay

The hotel is a very standard hotel in China I have stayed at this hotel about 4 or 5 times and it continues to improve! The staff are very good and their English continues to improve with each visit. The hotel is 2 minutes to the Hongling South and 3 minutes to Grand theatre subways, it is 10 minutes to Louhu boarder crossing and Futian fast train to Guangzhou and Hong Kong. If you stay here you won't be disappointing