WIFI/Internet Access- Free Wifi,No smoking hotel,located in city center
- Western buffet restaurant,Swimming pool,Gym
- 5-minutes taxi to Huaqiang Bei Commercial District
- Free minibar,many rooms with city view
- Nearby Mixc shopping mall,Luohu Checkpoint
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying- WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Parking
- Private outdoor parking
- Public outdoor parking
- Public indoor parking (Paying)
- Well-lit parking
- Accessibility for people with reduced mobility
- Wheelchair access
- Reduced mobility facilities
- 100% non-smoking hotel
- Air Conditioning
- SHENZHEN
- Languages spoken at the hotel
- Chinese Mandarin
- English
- Reception open 24 hours a day
- LATE CHECK-OUT UP TO 5PM
- Dry cleaning / Ironing
- Boutiques/shopping
- Cash machine
- Currency exchange
- Porter
- Concierge
Hotel location
1019 Shennan Zhong Road
Guangdong Province
518031
SHENZHEN
CHINA
- SHEKOU TIANG SHE ROAD : 204, SHENZHEN GOV'T
- SHENZHEN TRAIN STATION : 302, HONG LING BLDG
- SHENZHEN At 40km / 24.86 miles - Shuttle paying
- SHEKOU FERRY At 15km / 9.32 miles
- SHENZHEN HELIPAD At 10km / 6.21 miles
- QUANG SHEN HIGHWAY At 20km / 12.43 miles
- SHEN HUI HIGHWAY At 35km / 21.75 miles
- SHEN SHAN HIGHWAY At 35km / 21.75 miles
- LOWU RAILWAY STATION At 1.5km / 0.93 miles
GPS : 22.540140, 114.103154
Our rooms
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Superior Room
A modern spacious room with 1 Queen bed or 2 single beds, en suite bath/shower, large ergonomic work area, TV with pay movies and free internet access, broadband connection and great city views. No rollaway. Up to 2 adults and 1 child.
Suite
Large, well-designed, the suite includes a separate lounge area and a bathroom. It offers unbeatable facilities: free Internet, balcony plus city and park views. No rollaway. Up to 2 adults and 1 child.
Standard Room
A spacious room with 2 single beds, en suite bath or shower, sofa bed, work area, TV with pay movies and internet access, broadband connection, natural hot spring water on tap. Up to 2 adults and 1 child.
- 140 rooms
- 100% non-smoking hotel
- 4 connecting rooms
- Extra bed in room for child
- Extra bed in room for adult
- Baby bed
Our restaurants and bars
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Located on the second floor, the SQUARE is the main dining venue in the hotel. It provides International and Asian style cuisine in a relaxing ambience. The restaurant offers Buffet Breakfast, Lunch and Dinner daily, as well as an A la Carte menu.
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Enjoy your happy hour with family and friends.
Your meetings and events
Our meeting rooms
- Number of meeting rooms: 1
- Maximum size: 130 m²
- Maximum capacity: 100
- Maximum banquet capacity: 60
Dear Ms Tse , We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky
Dear CHO B., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well. Further your rencent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. You mentioned you have got your points for your last stay. After check. As our colleague's careless. your account number was attached to your friend Mr. Lee Sang Min's profile. Now, we already credit the missing points and nights to your member account. Sorry for the inconvenience caused and feel free to contact with us if you need any further assistance. Thank you and best regards, Sincerely, Vicky Zou
Dear KENG LIANG C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou
Dear YN, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the guest comments card, we will look into the issues with our related department one by one immediately. We are very regret to make you feel uncomfortable . Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon in Novotel Shenzhen! Sincerely, Simon Chen
Dear CHRISTOPHER FREDERIC O., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the wine out of stock which you have shared in the survey, we have already noticed and we will look into the issue with our relative department to avoid such issue happen again. Regarding the amenities of platinum member ,we will also share the feedback with our management team to see what we could do to make a improvement. We all look forward to welcoming you back soon! Sincerely, Simon Chen
Dear SURAPONG S., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Chen
Dear CHUN HUNG C., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. By reviewing the survey, we found that you have rated lower score on Check in . We will look into the issue with our relatived department. In order to make an improvement on it, we will give more training to our junior staff. Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon in Novotel Shenzhen! Sincerely, Simon C.
Dear XIAO CHU H., Warm greetings from Novoel Watergate! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the survey, we will look into the issue and arrange more training to our colleague on how to collect guest parcel . We will also pay highly attention on guest parcel management in the future. Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon ! Sincerely, Simon Chen
Dear WING HON Y., Warm greetings from Novotel watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. After we reviewed the survey, we will look into the issue and check with my colleague who checked in for you, also we will give more training to our junior staff. Regarding to the setup and cleaness in the room, we already give your feedback to our housekeeping department and we will pay attention to the room assignment and room check in your future visit. Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon! Simon Chen
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
