Novotel Shenzhen Watergate Hotel

I never seen staff at check in counter not only rude but also throw the key card and credit card to me after registration. For Le club member, don't expect you gain any benefit like other Accor hotels, eg, dedicated check in counter, welcome drinks or room upgrade, this hotel won't offer you anything, including stay, nights or points. Absolutely poor services! Think before book this hotel!

Love this place, this is my third trip stayed at this hotel. The Chinese restaurant in the same building is very very good and the price is not too bad at all. Breakfast is goos too. Very close to a lot of place for shops. The only thing is hard for Taxi to find out at it at the back of the main building

Only one foreign language channel – none of the HBO..Discovery … as described in the Booklet. The remote is fully in Chinese The pictures describing the hotel on website are lying compare to reality Nobody at reception can understand when I asked an iron my shirts. Finally after succeeding; the iron and the table were prehistorical.

Requestes for iron and iron board, came iron with leaking steel stained again water and stained my cloths; Swimming pool with brown Color residue in the pool and with dirt like bubbles on the pool water surface

In general, it is not bad. However when I checked in at Novotel Watergate, Shenzhen on 15Jun16 with an advanced booking, surprisingly I was told that I had not any booking there. After I showed them the booking confirmation email, then they checked again with another office (Asia?) and finally found my booking record. But I had to wait for around 20min at the counter after a long travel from SG to HK then to Shenzhen. This was the longest waiting for check-in a hotel so far I have encountered, which is not a good experience. I think that the hotel has to improve the communication and booking system.

The original room the hotel provided smelt out a corruption. The staffs changed the room without any hesitation. so I spent a good time there. The location was good and easy to access to subways and city center

this hotel is central to the main city area and is easy to use as a base for business. Great rooms and modern plus lots of places to eat out only a short walk. i Have stayed in Shenzhen many times but this is the first time here and will be back no questions ticked all my boxes.

Watergate is a very peaceful hotel although it's in a business area, very close to the famous Shun Hing skyscraper. The nearby Lichee park is a very interesting place to see how local people are enjoying their lives, and the osmanthus trees give very sweet and intoxicating scent. The hotel staff are friendly and nice too. I enjoyed my stay very much!

Staff not very professional. Poor customer service mind. English also very poor. Seems to not really know about the advantages linked to Accor Member level. Nice to have a balcony in the Suite but furniture and room amenities very basic. No Shower in the suite, just a bath and a single sink.... Not even sugar or milk powder in the room. Two free Soda drinks in the fridge but... no other choice. Very few English speaking TV channels, not even a movie Channel (HBO or others). Wifi OK.. The only real positive thing is the breakfast, great and at Novotel Level. The rest is really too basic. Will no go back.

Been to Novotel Watergate many times, I like the location not being far from the metro station and opposite to the hotel, there is the KK 100 Mall. The room was a bit warm this time but this won't prevent me from staying there again.

The is clean, air condition works well, bathroom is average, Bed is hard but good for sleeping. Breakfast is average. The staff are helpfull and friendly. The location is good, near to shopping and metro station.

The Novotel in Shenzhen is close to the border with HK so it is relatively easy to get to by train. However most of the factories are on the other side of the city so if that is the purpose of your visit then it can take 30 mins plus to get to your destination. This hotel presents good value for money and although English at the front desk is limited the staff always try to assist.

I stayed one night in the suite. The room is large enough but tired looking. Everything was just ok as I didn't expected too much for a price of Hk$600 with breakfast for two. The overall experience of the hotel was below the standard of others Novotel I stayed before. The dinner buffet was terrible. The tasteless raw oyster caused me diarrhea for a whole night. The food selection was limited. I was told the A plus membership discount could not be used because of restaurant's regulation but nobody could explain me the reason. Finally, I was only offered the in-house guest discount. I would absolutely NOT recommend this restaurant to others. You should not expect too much from the buffet breakfast. It is just ok to fill up your stomach.

The location is bad, the center is too far away. It is not a real hotel, it is more a backpackers place. Thanks to the helpfull desk we could cancel our 3 rooms and we went to the Sheraton, what a difference. We never come back to Novotel in Shenzhen.

it would be helpful if you could print the Hotel name and address in Mandarin on the voucher or confirmation letter as the taxi driver does not know the name in English . Also appreciate if the hotel do not turn down the central air conditioning in the early morning as it became warm and affect the sleep quality