Hotel - Novotel Shenzhen Watergate
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Novotel Hotel

Novotel Shenzhen Watergate Hotel

1019 Shennan Zhong Road  Guangdong Province 
518031  SHENZHEN
CHINA

291 reviews
TripAdvisor Rating Based on 291 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre
  • SHENZHEN

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • SHENZHEN
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 140 rooms
  • 39 non-smoking rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 450 reviews

Our guest reviews for Novotel Shenzhen Watergate

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 291 reviews
AccorHotels certified review
Tommy Y. Business - 13/08/2017
« Business trip to stay »

Excellent counter services, good room clean up and services, most feel comfortable when go into the hotel...Excellence and wish to keep it up in the future...

AccorHotels certified review
Anthony Families - 04/07/2017
« great room and service VS price »

room is big; water, tea and coffee is available; amenities also available; nice people; near the Chinese, Malay and Indian restaurants; the price for staying there is not expensive.

AccorHotels certified review
Anonymous Business - 23/06/2017
« Not satisfied »

The bedroom was dirty and very noisy. The external hotel AC generator was placed close to my window, and the window was broken and couldn't be closed. I went to ask for another room, the receptionist gave me a little suite, however, the exact same problem occured in this new room. The window couldn't be closed again... very noisy enironment and old and dirty bedroom, as well as the corridors in all floors. The bed was not comfortable, too hard, and the fire alarm had a little light which was flashing above me during the whole night. The experience has been very bad, I won't recomend Novotel Watergate in Shenzhen to anybody.

AccorHotels certified review
Krishnamurthy G. Business - 21/06/2017
« Would have been better »

Except the location and Staff , didn't like the stay.

AccorHotels certified review
William Business - 15/06/2017
« accomodation is good, breakfast is good, wifi sucks, hotel homepage sucks...it may suit the mainland internet setting but not international well adapted »

damn slow internet speed, takes half hr to just connect my phone to the internet, not mentioning to surf the net. hotel website sucks, suggest the management to upgrade it, takes me like an hr to register there

AccorHotels certified review
N/a Business - 15/06/2017

nice and comfy hotel. just a little suggest from me, the bath towel need to be replaced with the new one.

AccorHotels certified review
Pamela Couples - 15/06/2017
« MS »

Infact I have already done the survey through trip advisory. overall the stay is good For more details check on the trip advisor website.

AccorHotels certified review
Alvis C. Couples - 09/06/2017
« Nice hotel  »

Nice hotel, good service of staff.

TripAdvisor review
Couples - 04/06/2017
« Holiday 2017 »

I booked a suite room at the 13th floor. The view was great but the room is looking a little tired. The closet is old n little cracks. Toilet not well maintain. I would suggest a hotel upgrade would be good!

AccorHotels certified review
Frank M. Business - 31/05/2017
« A good hotel for business, but a little bit old »

It's a good NOVOTEL to stay, but the room and lobby looks a little bit old.

TripAdvisor review
lichungm Business - 24/05/2017
« As good Novotel as expected »

Room design of this Novotel is the same as the Novotel Taipei. I use the room upgrade certificate to a bigger room with free minbar drink, including a Coke, Sprite, orange juice and Qingdao beer. It's a good place to stay for business trip.

AccorHotels certified review
Fabian Y. Business - 10/05/2017
« GREAT »

VERY GOOD

TripAdvisor review
Family - 07/05/2017
« Excellent Manager! »

Excellent Manager Bruce. Thank you for your warm hospitality. I suggested one improvement that needed to be made to change the twin beds in Suite Room. I am having a hard time sleeping at night. Looking forward to nice new beds on my next stay at Novotel Watergate Shenzhen.

TripAdvisor review
Jeffrey F Business - 07/05/2017
« Just OK! »

The hotel is ok, typical Novotel fixtures and fittings, quite comfortable and normal room size. Unfortunately it goes down hill from here! Firstly, the hotel entrance cannot be seen from the main road, it is on the right hand side coming from the metro and there is no directional signs, which is really frustrating!!! There are only a couple of staff that can speak English! When I checked in I was not given any of the Accor Gold member benefits, I had to find somebody who spoke English to get the right room! I then tried to login to the wifi, unfortunately nobody gave me the password and it took me 30 minutes to find somebody who spoke english to help me! I then asked WHY DONT YOU GIVE THE PASSWORD WHEN YOU CHECK IN!!!!!! I spend around 30 days a year in China for work and I expect this type of problem in local Chinese hotels, but not in an international Hotel like Novotel. The restaurant and breakfast are good! This was a very frustrating couple of days because the issues were small and could sooo easily have been fixed!!!!

TripAdvisor review
Business - 25/04/2017
« Average »

Service are average. But no accor member benefit at all, no welcome drink, no welcome letter. Also, gym room is not opening for 24 hrs which is not match with Accor standard. For the room services, the delivery is on time but the coffee and food is not hot enough.

AccorHotels certified review
Anonymous Business - 21/04/2017

The staff was helpful

AccorHotels certified review
Anonymous Friends - 21/04/2017

I had prepaid room rates. Receptionist when I checked in was not sure how to interpret the matter and wanted to charge me again. Confusing check in process and slower than my usual check in.

AccorHotels certified review
Anonymous Business - 28/03/2017

Overall the room is quite small as well as the bath room, TV is too small. Window sound proof is extremely poor, you can hear the noise from outside road. Service is good, it matches international brand.

AccorHotels certified review
Anonymous Business - 06/03/2017

Everyone was helpful and friendly. However, I pre-paid through American Express but at check-in I was told I needed to pay - so I have paid twice for the hotel stay. I'm trying to resolve that through Amex.

AccorHotels certified review
Anonymous Business - 06/03/2017

Rooms are nice and clear, free minibar could be been informed better. the bed on room 805 is extremely hard, so didnt sleep well for 3 nights, i decided to used the molton double on 1 side, but housekeeping replaced it every day again. overall i'm positive on the service and hospitality your hotel. regards henk Kammeraad R3 Mobile BV

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