Hotel - ibis Rugby East
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Rugby East Hotel

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3.5/5 439 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Golf course 9 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
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Hotel location

Our rooms

  • 111 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 47 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Data port in room
    • Emergency exit map
    • Radio in room
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,162 reviews

Our guest reviews for ibis Rugby East

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 439 reviews
AccorHotels certified review
Anonymous Couples - 19/06/2018
« Pleasant staff, room could do with a deep clean. »

Shower didn't drain whilst showering and there was an unpleasant smell coming from the plug. Floor needed a good scrub too. Room did not seem to have been aired before our arrival and was stuffy. Room was an affordable price, but would have preferred the cleanliness to be that of competitors we have visited in the past, e.g premier inn. Staff nice and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAMILLA C., Thank you for taking the time to tell us about your experience at the ibis Rugby East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have spoken to Housekeeping about this and asked them to resolve as soon as Possible and i am sorry you had to encounter this At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Julie O. Solo - 18/06/2018
« Great »

Clean tidy helpful need to cut the grass

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIE o., We very much appreciate your comments regarding your stay at the ibis Rugby East. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Stuart Families - 18/06/2018

Experience was good staff great, could do with a make over.

AccorHotels certified review
Anonymous Solo - 17/06/2018
« Good Hotel »

The hotel is good and the staff are friendly and helpful. But the sound insulation is very poor. Can hear the TV or shower from next room or the cleaning staff, who start very early in the morning.

AccorHotels certified review
Matthews Business - 15/06/2018
« Good staff, location and food but the hotel is getting tired and in need of a refurb »

The staff and food was good but the Hotel itself is in need of an update, not sure it fills the Ibis brand quality level. Stayed here in part due to the location nice and close to the M1 so easy to continue my journey the next day. Food service was efficient and the food of a good quality, not the widest menu selection but enough for a few day stop.

AccorHotels certified review
Anonymous Business - 14/06/2018
« Just what I had wanted »

Very good. Lift was really slow in closing so I gave up

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOM HORKAN, We very much appreciate your comments regarding your stay at the ibis Rugby East. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Chris Business - 14/06/2018
« Convenient location »

Conveniently located; no issues

AccorHotels certified review
Shirley Families - 13/06/2018
« Great overnight stay »

Staff very helpful. I had to phone them as I was lost and could not find the hotel. I was in the right road but didn't realise that it continued further. Very comfortable beds and reasonable sized rooms. Tea and coffee facilities too. At £35 per night non refundable, it was good value for money.

AccorHotels certified review
Anonymous Business - 13/06/2018
« Not a good experience »

There was no wifi. On check-in I was told that it would be fixed by dinner time which it was not. At dinner the restaurant was not very busy but it took ages for a member of staff to get me a menu, I was then told that as the wifi was down they couldn't take card payments but you could charge to your room and pay on check out. On check out I was told it was still not fixed and they took my card number to put the payment through and they would email me my receipt. This is something I do not like to do as it leaves you open to fraud. 2 days later I still had not had an email so I rang the hotel and was told that they had just started putting payments through. Although I understand from time to time there would be issues with wifi i was surprised to find that they was no backup for payment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KELLY TOOGOOD, Thank you for taking the time to tell us about your experience at the ibis Rugby East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that we had issues, We were trying to get this problem fixed as soon as possible and did have people on Site from Monday Night till Wednesday Night . We had all our WIFI and systems crash including all our PDQ, So we were not able to use anything until it was fixed on the Wednesday Night. Your payment for your extras was processed on the Thursday Afternoon, and emailed invoice at the same Time. We did this as Soon as it was physical to do this, i know it was not ideal , but we did the best as we possible can, the Problem we had was beyond the Hotels Control, and we tried to fix in quickest of times. We need new Power Boards, that had to be purchased and supplied At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Sam Couples - 12/06/2018
« Clean room and good size »

Good size room and clean. Carpet a little worn. Shame there were no ground floor rooms as taking the dog up and down the stairs wasn't great particularly if other residents were using the stairs at the same time. Staff were accommodating and breakfast was ok. Grounds were overgrown which was a shame as it was a lovely weekend.

AccorHotels certified review
Michael Solo - 12/06/2018
« A 220 mile drive home averted! »

When I arrived at the hotel, the receptionist (Nancy) was having trouble finding my booking until she realised that I had arrived on the 8th of June and my booking was for the 15th. Blush! How I managed to book the wrong week I'll never know, probably a case of brain freeze. Many thanks to Nancy and Laura who sorted me out without making me feel like a complete idiot. They were both extremely helpful, friendly and very professional.

AccorHotels certified review
Margaret Couples - 12/06/2018
« Friendly, clean, attentive if needed. »

Friendly check in even though we were late. Rooms basic but adequate. Very quite able to relax and get a good nights sleep. Breakfast great. Must ask what sausages you use they were delicious!

AccorHotels certified review
Rick P. Business - 12/06/2018
« Ok »

I arrived late afternoon with work to do, but there was no internet access.

AccorHotels certified review
David Couples - 11/06/2018
« Staff very polite but woken by noisy guests »

All staff that I spoke with were polite, helpful and friendly. But other guests in and out of rooms kept me and my partner awake.

AccorHotels certified review
Sheldon B. Friends - 11/06/2018
« Mr »

Fantastic breakfast and lovely staff. Rooms and corridors floors dirty and cleaning needs to improve.

AccorHotels certified review
Anonymous Solo - 11/06/2018
« Comfortable »

Comforable

AccorHotels certified review
W. F. Families - 11/06/2018
« Comfortable stay. »

Booked two rooms, on arrival the sofa bed hadn't been made up, this was all sorted by our return in the evening. Would have liked a different option on the breakfast, as could only have a £9 all you can eat, which didn't want as was going out for lunch and just wanted a coffee and toast, so we didn't bother.

AccorHotels certified review
Regular V. Couples - 10/06/2018
« stay was very good »

No problems staff were very good no problems!

AccorHotels certified review
Esthert. Families - 10/06/2018
« Very comfortable stay. »

We needed a reasonable priced hotel with good access to Rugby town centre! It fitted all of the criteria, what was a pleasant suprise was how comfortable the room/ beds were. And the staff were all very friendly and smiling. We did pay for the breakfast, and it was worth the extra cost. A lot of choice and it tasted very good! The express self check out was also very handy. We will use the Ibis hotels chain again for sure.

AccorHotels certified review
Mrs P. Couples - 09/06/2018
« Room quite tired »

Very convenient hotel. Staff are very helpful and there was a good choice for breakfast. Unfortunately the bedroom was a little tired, however it was clean. Carpet could do with a good clean and the black out curtains don’t fit so don’t work.

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