Hotel - Mercure Belo Horizonte Lourdes Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Lourdes Hotel

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4.0/5 2,103 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat

Leisure and activities

  • Pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

There are several categories of accommodation to choose from for your stay: Standard, Luxury and Privilege Rooms as well as Junior, Executive and Master Suites.

  • 379 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,807 reviews

Our guest reviews for Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,103 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Matheus Solo - 10/04/2018
« Terrible »

They charge me twice, a large group that doesn’t know that my reservation was paid is unacceptable.

AccorHotels certified review
Alex Business - 09/04/2018
« Comfortable and adequate hotel for business »

Better than expected room, comfortable and adequately decorated. Price is very reasonable.

AccorHotels certified review
Rafael Couples - 02/04/2018
« Hotel is very nice but not excepcional »

I already stayed in others Mercure hotels and I have to say that this is the most normal one. The services were good but nothing different from the others hotels that I already been.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rafael, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Anonymous Families - 02/04/2018
« Good »

Good location and services.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Osmar, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Nathalya C. Business - 31/03/2018
« Great, but had a few problems »

Great service, impeccable room! However, my key room was given to somebody else and this person entered the wrong room. Totally embarrassing..

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra.Nathalya, Agradecemos os comentários sobre sua hospedagem conosco. Iremos compartilhar suas impressões com nossas equipes operacionais e analisar cada item apontado, no intuito de promover as melhorias necessárias.Pedimos desculpas pelos transtornos causados. Este retorno é muito importante para nós, pois nos oferece a oportunidade de rever os processos internos e trabalhar os pontos de melhoria. Esperamos atendê-la novamente e causar-lhe uma impressão positiva dos nossos serviços, correspondente ao padrão ao qual estamos acostumados a trabalhar. Estamos à disposição para o que for necessário. Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Juliano Business - 22/03/2018
« Fine »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr.Juliano, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Reno P. Families - 21/03/2018
« Pleasant stay with excellent service »

Overall we enjoyed our stay at Mercure. Your hotel is positioned in a good area and convenient access to shopping, restaurants and facilities. The overall service from the staff was the best I have experienced in Brazil in my three visits to the country. Henrique at check in was efficient and accommodating as we travelled with a baby and associated luggage. The concierge, cleaning staff and bar staff were all excellent. The two opportunities for improvement are with the bath room and especially an upgrade of the shower heads and update iron and ironing boards. I would like to thank the staff at Mercure for making our stay a positive one and would recommend to stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reno Panozzo, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Maria L. R. O. Couples - 14/03/2018
« Evething was perfect since the begging »

Marcellus from the Concierge and the Housekeeper Marilane take a very food care of us ! The breakfast was a MUST For sure I will return to this lovely hotel

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Maria Luiza, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Pedro S. Business - 05/03/2018
« Excellent! »

Welcome drink, welcome gift, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Pedro, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
P. Business - 01/03/2018
« The wifi is terrible. »

IS not possible such a Hotel to have this terrible wi fi system. Simple doesn´t work

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. P., Agradecemos os comentários sobre sua hospedagem conosco. Iremos compartilhar suas impressões com nossa equipe de TI para analisar cada o item apontado, no intuito de promover as melhorias necessárias. Este retorno é muito importante para nós, pois nos oferece a oportunidade de rever os processos internos e trabalhar os pontos de melhoria. Esperamos atendê-lo novamente e causar-lhe uma impressão positiva dos nossos serviços, correspondente ao padrão ao qual estamos acostumados a trabalhar. Estamos à disposição para o que for necessário. Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Anonymous Business - 26/02/2018
« Excellent value and convenience »

Stay at this hotel was excellent. The staff was helpful whenever I needed something, the price was affordable, and the rooms were comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Brian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Cristiano H. Families - 20/02/2018
« Great experience. »

Despite not being a new hotel, Mercure BH Lourdes works to stay on the top services for their guests. The facilities are clean, modern and well equipped. I stayed with my family and was a pleasant experience. All the employees are committed to fulfill our needs and make our stay the best possible.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Cristiano, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Prn Couples - 15/02/2018
« PRN »

Superou expectativas !

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Priscila, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
S S. Friends - 13/02/2018
« Great front desk staff »

Fantastic staff at the front desk, want to thank Marcelis, for helping us recoup our bags, lost by VoeAzul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Karoline N. N. Couples - 12/02/2018
« BH pleasant »

I will stay in the Mercure Lourdes for about 6 months, so let me go for a little bit longer then I can give you a fair appraisal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Karoline, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Veron Solo - 12/02/2018
« Helpful Staff, Well maintained facilities »

Staff are very helpful in general but Michello provided absolutely outstanding services from the moment I walked in to the Hotel. Room was kept clean every day but the standard in varied (e.g I have missing towels one day). Tea bags were never filled up though it was a minor concern as I brought my own. In general, the stay has been good, friendly and helpful staff definitely makes a difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
George L. Business - 09/02/2018
« Floor dirty »

The room is OK. The breakfast very good, but the floor a little bit dirty. I walking for few seconds and looked my feet totally dirty. A lot of dusty on the floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George Roberto Carvalho De Lacerda, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Christiano Business - 02/02/2018
« Great hotel »

I had no problem an enjoy staying there

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Christiano, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Diego C. Business - 31/01/2018
« Excellent Attendance »

That was amazing, everything is good and the room is very nice with a beautiful view.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Diego, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Anonymous Friends - 21/01/2018
« Old facilities and terrible staff »

The rooms don not look like the pictures on the app’s . As well the staff is not welcoming. Once in the breaks fast I asked a lady for a waffle and she just laughed and sad she did not touch the divice and she was try calling someone else to do it. Sorry??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus de Paiva Martins, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

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