Hotel - Mercure Belo Horizonte Lourdes Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Lourdes Hotel

4.0/5 2,351 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 162.81 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility facilities
  • pets allowed 100  BRL
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer completecomfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

  • 379 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 9,339 reviews

Our guest reviews for Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,351 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Doreen V. Families - 09/12/2018 AccorHotels certified review
« Great service! »

Check in attendant was very friendly and helpful! Quite amazing. Some lights in the pool area were not working that need to be tended to. Everything else was superb!

João R. Families - 05/12/2018 AccorHotels certified review
« A common experience »

It was a stay like any other. Nothing that could surprise me.

Maristela S. Business - 30/11/2018 AccorHotels certified review
« Tranquila »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Maristela, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

Basman Business - 30/11/2018 AccorHotels certified review
« 2 nights »

Excellent experience. Clean rooms and lobby with friendly and helpful staff. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Basman Yousef D., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Robert Business - 28/11/2018 AccorHotels certified review
« Professional, friendly and comfortable. »

Great location, quality accommodation and professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

K. Business - 24/11/2018 AccorHotels certified review
« perfect »

perfect stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harald K., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Nathalia Couples - 20/11/2018 AccorHotels certified review
« The room and breakfast are excellent, but somethings were broken »

Everything was great at Mercure Lourdes - Belo Horizonte (Brazil), but the bathtub didn't work. It was a little frustrating. Even though, the room is excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Nahalia, Obrigada por dedicar um tempo para compartilhar seu feedback. Para a banheira ligar a hidro é necessário que a água chegue até um certo nivel . Isso aconteceu?Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

Gustavo G. Business - 15/11/2018 AccorHotels certified review
« You never send the invoice by mal when we choose fast checkout »

The hotel is not a problem, but we never receive the invoice when asked pay by fast checkout

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Gustavo, Agradecemos os comentários sobre sua hospedagem conosco. Iremos compartilhar suas impressões com nossas equipes operacionais e analisar cada item apontado, no intuito de promover as melhorias necessárias. Este retorno é muito importante para nós, pois nos oferece a oportunidade de rever os processos internos e trabalhar os pontos de melhoria. Esperamos atendê-lo novamente e causar-lhe uma impressão positiva dos nossos serviços, correspondente ao padrão ao qual estamos acostumados a trabalhar. Estamos à disposição para o que for necessário. Atenciosamente, Nicole Costa Coordenadora de Qualidade

fulgencio Family - 15/11/2018 TripAdvisor review
« Aging, but still one of the better Mercure properties »

The location and layout of this hotel are very good. Rooms are clean, spacious and comfortable. Room furnishings are in good condition. Beds are good. Bathrooms are great. The staff is helpful and excellent, particularly Eliene who made up our rooms every day. She's wonderful. She remembered us from prior stays at the property, and is consistently helpful and kind.That said, the property is showing its age. Hallway carpets are discolored and frayed. Some of the wood trim, particularly in the hallways, is scraped and scratched. At least the key slots in the elevators, always broken in the past, have been replaced with new units.We always stay at this property when we are in BH. It suits us best. We are confident economic recovery in Brasil will allow for some remodeling and renovation at the hotel. Remodeled or not, we will continue to stay at the property when we are in BH.

Our hotel has responded to the review
Our hotel has responded to the review

fulgencio, Thank you for taking the time to share your feedback.We will soon start renovating some of the hotel's rooms.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Anonymous Business - 14/11/2018 AccorHotels certified review
« Efficient, professional - lacked any feeling of "special" or personal service »

This was my first time in Brasil so some of the security based procedures and the high level of bureaucracy were new to me. I found the overall experience fine and effective for my work related trip to BH but lacking any memorable value adds or the service level I am more familiar with in other Accor hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.MARK, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Alice F. P. Business - 14/11/2018 AccorHotels certified review
« The hotel needs to be remodeled. »

The staying did not meet my expectations or of my guests. We hold an event, and the air conditioning was not working properly, we could not organize the ballroom a day before as agreed. The events rooms need maintenance and the hotel itself needs to be remodeled. I won't use the hotel again next year.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Alice, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Belo Horizonte Lourdes Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos Nicole Costa Coordenadora de Qualidade

Erick Business - 11/11/2018 AccorHotels certified review
« COuld have been better »

My stay was excellent. Clean rooms, bedding, towels e.t.c. One major issue I had was the fact that there are no irons and ironing boards located in the rooms for guests and we have to call each time we need to iron a garment for one to be brought to the room. The quality of the ironing boards that were brought to the room too were of very poor quality and on a few occasions, the hot iron almost burnt me as the ironing board collapsed while I was ironing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Erick , Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

Renato M. Business - 09/11/2018 AccorHotels certified review
« Great hotel »

Nice room and great location. Front desk is very polite. Breakfast has many options and is ok.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Renato, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

10 Families - 09/11/2018 AccorHotels certified review

Hotel legal

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Dynea, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

10 Families - 09/11/2018 AccorHotels certified review

Confortavel

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Jorge, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Fernanda P. Business - 08/11/2018 AccorHotels certified review
« Amazing room »

Privilege room with awesome facilities!

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Fernanda, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Juan F. C. V. Business - 07/11/2018 AccorHotels certified review
« THE TEAM IS VERY SPECIAL. »

THEY MADE ME FEEL AT HOME

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Felipe Cura V., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Great O. I. B. H. Business - 05/11/2018 AccorHotels certified review
« Excelente hotel »

Great hotel, rooms are spacious and with a view of the city. Gym and breakfast also good. Room service fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lina Marcela Vega A., We very much appreciate your comments regarding your stay at the Mercure Belo H. Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Jorge B. Families - 04/11/2018 AccorHotels certified review
« A Real pleasure to stay in BH »

The stay experience at Mercure Hotel has been improved steadily. I've been living here for 11 months and I can testify the entire package has meliorated constantly. Not that it was not very good at the beginning but, you know, everything can be upgraded if there are enough knowledge and determination to do so. It looks like Mercure Hotel management has both. Moving from the top to the core, I can also say the staff deserve heaps of kudos. Especially the front desk people Ariadna, Juana, Andy and Carol. I have to give both my thumbs-up for the constant progress Mercure Hotel is delivering to its clients and customers.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Jorge, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você esteja apreciando sua estada e gostando do atendimento dos colaboradores da recepção.Procuramos sempre oferecer um serviço de qualidade a cada um de nossos hóspedes, por isso, seu retorno é muito importante para nós buscarmos nosso constante aprimoramento. Atenciosamente, Nicole Costa Coordenadora de Qualidade

Rui S. Families - 30/10/2018 AccorHotels certified review
« Awesome »

Nice,polite crew. Lo ed our maid "Soraya", always ready to help and very very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rui, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

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