Mercure Belo Horizonte Lourdes Hotel 4 stars

TripAdvisor rating 4.0/5 2,511 reviews
Mercure Belo Horizonte Lourdes Hotel
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Hotel extras

  • Located close to the ExpoMinas events center

  • Exclusive spa and beauty treatments at the Ãme Blanche spa and salon

  • Special offers for weddings and wedding night packages

  • Large events space with capacity for up to 520 people

  • The hotel features a Boutique Fitness studio for your convenience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Beauty salon
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Belo Horizonte Lourdes Hotel

Avenida do Contorno 7315
Lourdes
30110047
belo horizonte
brazil

Tel: +553132984100

Fax: (+55)31/32984105

Contact email

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA DE BELO HORIZONTE :   CENTRO RODOVIÁRIA DE BELO HORIZONTE

  • METRÔ CARLOS PRATES :   LINHA 1 ESTAÇÃO CARLOS PRATES

  • By plane

    CONFINS At 43km / 26.72 miles

  • By plane

    PAMPULHA At 11.7km / 7.27 miles

  • By train

    ESTAÇÃO FERROVIARIA DE BH At 0.1km / 0.06 miles

GPS :-19.937953, -43.944862

Our accommodations

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer complete comfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

Classic Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Classic Room with 3 single beds

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Classic Room with 1 double bed and 1 single bed

  • Max. number of persons: ‌4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 3 single beds

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with a double bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Junior Suite with 1 double bed

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Executive Suite with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 57
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

SARGAS RESTAURANTE

Type of cuisine: International

The Sargas is a modern and innovative restaurant with conditioned wine cellar, stylish decor and excellent service. The menu is prepared by an experienced chef, bringing the best in international cuisine to the hotel with a taste of Minas Gerais.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Enjoy our bar's pleasant and inviting atmosphere, ideal for meeting friends, winding down in the evening or enjoying happy hour in a relaxed atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 27

  • Maximum size: 315 m²

  • Maximum capacity: 520 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

10,595 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,511 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good

Customer review rating 4.5/5

Chris Business - 11/06/2019 AccorHotels certified review

everything well organized. one less positive experience: At night the personal at the reception only spoke Portuguese and no English

It was a great stay

Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels certified review

I had no problems at all and the stay was enjoyable.

Great

Customer review rating 4.5/5

Juan C. G. H. Business - 04/06/2019 AccorHotels certified review

Very good

As expected

Customer review rating 4.5/5

Kadja B. Families - 29/05/2019 AccorHotels certified review

It was a short and good experience. Common areas very cozy.

Dear Kadja, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator
Customer review rating 4.5/5

Sabrina G. Business - 28/05/2019 AccorHotels certified review

The room was amazing

Prezada Sra. Sabrina, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

remarkable as usual !

Customer review rating 4.5/5

Anonymous Business - 24/05/2019 AccorHotels certified review

i really like your service and special attention.

Dear Renzo R., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Nice

Customer review rating 4.5/5

Alexandre P. Business - 22/05/2019 AccorHotels certified review

Everything as good. The points I'd suggest to improve is the customer service as it was very hard to get any help from the front desk when the reception was full. The other point was the music on the restaurant on Monday exclusively. At the breakfast and at lunch, was really a bad experience to eat listening that old fashion depressing musics.

Long line checking in

Customer review rating 4.5/5

S. Business - 20/05/2019 AccorHotels certified review

Long wait line until my check in.

Be treated like a king!

Customer review rating 4.5/5

Jorge B. Families - 15/05/2019 AccorHotels certified review

Staying at the Mercure Hotel in Lourdes, a suburb of Belo Horizonte is an experience you'll cherish forever. Belo Horizonte is a lovely hinterland city in central Brazil. Famous of its culinary, fantastic weather and for its trove of Pubs and restaurants. If you are thinking about visiting Brazil, you should consider having a hit in Belo Horizonte and being treated like a king at the Mercure Hotel.

Prezado Sr. Jorge, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

service as expected

Customer review rating 4.5/5

Humberto R. F. Families - 12/05/2019 AccorHotels certified review

I traveled with my family and I already knew the Mercure network which presents a standard satisfactory to my needs.

Boa

Customer review rating 4.5/5

Hernan P. E. M. Business - 30/04/2019 AccorHotels certified review

dentro da espectativa

Prezado Sr. Hernan, Agradecemos os comentários sobre sua hospedagem conosco. Iremos compartilhar suas impressões com nossas equipes operacionais e analisar cada item apontado, no intuito de promover as melhorias necessárias. Este retorno é muito importante para nós, pois nos oferece a oportunidade de rever os processos internos e trabalhar os pontos de melhoria. Esperamos atendê-lo novamente e causar-lhe uma impressão positiva dos nossos serviços, correspondente ao padrão ao qual estamos acostumados a trabalhar. Estamos à disposição para o que for necessário. Atenciosamente, Nicole Costa Coordenadora de Qualidade

Excelent

Customer review rating 4.5/5

Dilmar A. R. J. Business - 28/04/2019 AccorHotels certified review

I can’t complain about a single thing!

Dear Dilmar Ribeiro J., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Satisfatoria

Customer review rating 4.5/5

Leonardo P. P. Business - 24/04/2019 AccorHotels certified review

Satisfatoria

Prezado Sr. Leonardo, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

Good overall stay, but just to clarify: clients do NOT like to wait.

Customer review rating 4.5/5

Anonymous Business - 21/04/2019 AccorHotels certified review

Sometimes got the impression that the hotel manager thinks we really like to queue and wait and makes everything in his power to ensure we do. Mercure Lourdes is the only hotel I know where you have to fill in a little paper with your name and room number and sign for accessing breakfast. Check-in desk often understaffed, and computer system really inefficient: average time to serve a customer is way above any other Mercure I've been to. Elevators are slow, breakfast setup crowded when more than 5 people try to navigate coffee and fruits in the morning. Please re-thing your process having us in mind.

A great stay in Belo

Customer review rating 4.5/5

Jorge B. Families - 19/04/2019 AccorHotels certified review

Located in a privileged suburb, Mercure Hotel Lourdes is a top experience if you want to be spoiled by a great group of amazing people.

Dear Mr.JORGE LUIS BROW S., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Disappointing and not up to mercure privilege standards

Customer review rating 4.5/5

Bonny B. Business - 19/04/2019 AccorHotels certified review

There was only one person who tried to be helpful at the hotel. He was a reception agent named Victor. The room was clammy in terms of ambiance. All my clothes felt damp and clammy from 2 days in the room. The TV did not work at first and though I requested help, I had to keep playing with buttons for 30 minutes to finally make it work. The ceiling light was not working properly and kept flashing on and off. When I asked for it to be fixed, it was not done. The staff simply removed the light bulb and did not replace it. The sink had no plug. All the outlets were for 110v yet no adapter plug was provide pd, precluding the possibility of plugging in any appliance or charger with a 110V plug. The restaurant staff was neither helpful nor polite, except for one kind, older waiter, who tried to be of assistance. The service at the front desk was painfully slow no matter what time of day it was. It is imperative that you attend to this. On the positive side, the quality of the food served in the hotel was high.

Dear Bonny B., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

The hotel rooms could use a little updating. The staff was very accommodating.

Customer review rating 4.5/5

Anonymous Business - 19/04/2019 AccorHotels certified review

Very comfortable and clean.

Dear Mr. Walter, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

good hotel. very old rooms

Customer review rating 4.5/5

Bruno F. Business - 17/04/2019 AccorHotels certified review

ok but rooms are outdated. breakfast and service is good. issue you have is that very close to you there is an option Toscanini with better and newer rooms at a lower price.

Dear Mr. Bruno, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Hospedagem hotel

Customer review rating 4.5/5

Leudo Business - 17/04/2019 AccorHotels certified review

Excelente

Prezado Sr. Leudo, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Satisfatória

Customer review rating 4.5/5

Marcelo C. Business - 14/04/2019 AccorHotels certified review

Positiva

Prezado Sr. Marcelo, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade
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