Mercure Belo Horizonte Lourdes Hotel 4 stars

TripAdvisor rating 4.0/5 2,572 reviews
Mercure Belo Horizonte Lourdes Hotel
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Hotel extras

  • Located close to the ExpoMinas events center

  • Exclusive spa and beauty treatments at the Ãme Blanche spa and salon

  • Special offers for weddings and wedding night packages

  • Large events space with capacity for up to 520 people

  • The hotel features a Boutique Fitness studio for your convenience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Beauty salon
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Belo Horizonte Lourdes Hotel

Avenida do Contorno 7315
Lourdes
30110047
belo horizonte
brazil

Tel: +553132984100

Fax: (+55)31/32984105

Contact email

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA DE BELO HORIZONTE :   CENTRO RODOVIÁRIA DE BELO HORIZONTE

  • METRÔ CARLOS PRATES :   LINHA 1 ESTAÇÃO CARLOS PRATES

  • By plane

    CONFINS At 43km / 26.72 miles

  • By plane

    PAMPULHA At 11.7km / 7.27 miles

  • By train

    ESTAÇÃO FERROVIARIA DE BH At 0.1km / 0.06 miles

GPS :-19.937953, -43.944862

Our accommodations

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer complete comfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Classic Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Classic Room with 1 double bed and 1 single bed

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Junior Suite with 1 double bed

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Executive Suite with 1 double bed

  • Max. number of persons: 2
  • Area: From 57
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

SARGAS RESTAURANTE

Type of cuisine: International

The Sargas is a modern and innovative restaurant with conditioned wine cellar, stylish decor and excellent service. The menu is prepared by an experienced chef, bringing the best in international cuisine to the hotel with a taste of Minas Gerais.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Enjoy our bar's pleasant and inviting atmosphere, ideal for meeting friends, winding down in the evening or enjoying happy hour in a relaxed atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 27

  • Maximum size: 315

  • Maximum capacity: 520 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

11,020 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,572 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Confortable rooms, ongoing construction at lobby

Customer review rating 4.5/5

Daniel L. Business - 10/08/2019 AccorHotels review

Room was confortable, the lobby was being remodeled, but everything was clean and organized.

Too many mistakes

Customer review rating 4.5/5

Youshouldn't N. Business - 01/08/2019 AccorHotels review

The hotel is nice and comfortable, but the administration has incurred in too many mistakes for me to give a higher rating. I've stayed several weeks now and each time there's something wrong that I need to send an email or call. As of now I'm still waiting for a reimbursement of the daily rates because they charged both my company and my personal credit card. Another time they doubled charged a room service, then they didn't include my stays in le club, then they made me pay for a second breakfast when I had my companion already approved and registered. all of this has generated reimbursements of money to my credit card and because i'm not Brazilian, I've lost money due to exchange rates...

good

Customer review rating 4.5/5

Anonymous Families - 30/07/2019 AccorHotels review

very good

Great staff, great location

Customer review rating 4.5/5

Eduardo Business - 26/07/2019 AccorHotels review

Nice hotel with friendly staff.

Dear Eduardo iuorno S., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Too many problems

Customer review rating 4.5/5

Nikolas Business - 25/07/2019 AccorHotels review

Restaurant seldom gets the order right and forgets to get the receipt, the maid sometimes forgets to clean, sometimes forgets to pick up the clothes. Restoration on the bottom floor has no regard for guest safety, with people ceiling work right in front of the elevator with no protection. I've stayed in the hotel for about 18 nights yet my Accor app only gives me 9. I only stay here for the gym, but I'm probably changing hotels even if I have to pick up an outside gym for it.

Dear Nikolas, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Coordenadora de Qualidade

Good hospitality with no incidents

Customer review rating 4.5/5

Guilherme Business - 23/07/2019 AccorHotels review

Comfortable and clean room. Good restaurant and reasonable gym. No big issues to report

Dear Guilherme Fragelli Penna C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Manager

It is ok

Customer review rating 4.5/5

Ana Families - 16/07/2019 AccorHotels review

The cleaning could be better

Sra. C., Agradecemos os seus comentários no seguimento da sua estada no Mercure Belo Horizonte Lourdes Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Nicole Costa Coordenadora de Qualidade

never again

Customer review rating 4.5/5

Robert Business - 15/07/2019 AccorHotels review

first time at a Mercury and if this is what a Mercury experience is like never again

Dear Robert A., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Mangerotti General Manager

Belo Horizonte stay

Customer review rating 4.5/5

Denise K. Families - 13/07/2019 AccorHotels review

I have been staying at this hotel for the past 10 years as I visit family in Belo Horizonte. As always, it is my home away from home. From the reservation process (THANK YOU GUSTAVO!!!), to the bell boys (THANK YOU CHRISTIAN, LUIZ, TROVAO!!), through the front desk (THANK YOU DONALD!!) IT WAS A PLEASURE.

Dear Denise K., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Coordenadora de Qualidade
Customer review rating 4.5/5

Anonymous Families - 10/07/2019 AccorHotels review

it was beautiful

Prezada Sra. Letícia, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Stay very happy in Belo Horizonte at the Mercure Lourdes

Customer review rating 4.5/5

Karoline N. N. Families - 08/07/2019 AccorHotels review

The most friendly hotel experience you can find! Great service, super friendly hosts. the best location in Belo Horizonte!

Dear KAROLINE NETHER N., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Coordenadora de Qualidade

Comfy

Customer review rating 4.5/5

Carlos Business - 08/07/2019 AccorHotels review

Everything was great, and the room cleaning, provided by Eliene was superb

Prezado Sr. Carlos, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade
Customer review rating 4.5/5

Anonymous Couples - 26/06/2019 AccorHotels review

the beds are not realy good quality

Prezada Sra. Eneida, Agradecemos os comentários sobre sua hospedagem conosco. Iremos compartilhar suas impressões com nossas equipes operacionais e analisar cada item apontado, no intuito de promover as melhorias necessárias. Este retorno é muito importante para nós, pois nos oferece a oportunidade de rever os processos internos e trabalhar os pontos de melhoria. Esperamos atendê-la novamente e causar-lhe uma impressão positiva dos nossos serviços, correspondente ao padrão ao qual estamos acostumados a trabalhar. Estamos à disposição para o que for necessário. Atenciosamente, Nicole Costa Coordenadora de Qualidade

Key card didn't work twice.

Customer review rating 4.5/5

Anonymous Business - 25/06/2019 AccorHotels review

Room was nice, good neighborhood, but key card didn't work twice. I needed to ask twice for help at reception desk. One time I was late to dinner due to this delay trying to solve my problem with my key.

Dear Anne O., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

Problems with Internet

Customer review rating 4.5/5

Ruth B. N. Business - 19/06/2019 AccorHotels review

The hotel is good, but with very poor internet service

Dear Ruth, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicole Costa Quality Coordinator
Customer review rating 4.5/5

Anonymous Business - 15/06/2019 AccorHotels review

Staff extremamente simpático!!!!

Prezada Sra. Debora, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

good

Customer review rating 4.5/5

Chris Business - 11/06/2019 AccorHotels review

everything well organized. one less positive experience: At night the personal at the reception only spoke Portuguese and no English

Dear Christiaan L., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

It was a great stay

Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels review

I had no problems at all and the stay was enjoyable.

Prezado Sr. Ney Augusto, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Great

Customer review rating 4.5/5

Juan C. G. H. Business - 04/06/2019 AccorHotels review

Very good

Prezado Sr. Juan, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

As expected

Customer review rating 4.5/5

Kadja B. Families - 29/05/2019 AccorHotels review

It was a short and good experience. Common areas very cozy.

Dear Kadja, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator
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