Hotel - Mercure Belo Horizonte Lourdes Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Lourdes Hotel

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4.0/5 2,045 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat

Leisure and activities

  • Pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

There are several categories of accommodation to choose from for your stay: Standard, Luxury and Privilege Rooms as well as Junior, Executive and Master Suites.

  • 379 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,301 reviews

Our guest reviews for Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,045 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
George L. Business - 09/02/2018
« Floor dirty »

The room is OK. The breakfast very good, but the floor a little bit dirty. I walking for few seconds and looked my feet totally dirty. A lot of dusty on the floor.

AccorHotels certified review
Christiano Business - 02/02/2018
« Great hotel »

I had no problem an enjoy staying there

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Christiano, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Diego C. Business - 31/01/2018
« Excellent Attendance »

That was amazing, everything is good and the room is very nice with a beautiful view.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Diego, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Anonymous Friends - 21/01/2018
« Old facilities and terrible staff »

The rooms don not look like the pictures on the app’s . As well the staff is not welcoming. Once in the breaks fast I asked a lady for a waffle and she just laughed and sad she did not touch the divice and she was try calling someone else to do it. Sorry??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus de Paiva Martins, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Cnguest Business - 18/01/2018
« Great restaurant »

Overall positive, very pleased with the quality of the food for dinner at the restaurant. Need to improve on equipment, I ask for an iron and was given a broken one, that was defective. This is unacceptable. Reception desk was able to send a second one. Also, what is the point of having safety deposit boxes in the rooms, if these are not attached to anything?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jose Miguel , Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Aline M. P. Business - 17/01/2018
« Very good experience »

It was great, the only missing thing was the shower cap.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Aline, Obrigada por dedicar um tempo para compartilhar seu feedback.Iremos compartilhar seu comentário do chuveiro com a nossa equipe de manutenção no intuito de promover as melhorias necessárias. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Fernanda C. Solo - 11/01/2018
« Very nice hotel in a good location. Nice staff. Great rooms. »

I had a great time in the hotel. I was travelling alone and my sister recommended the hotel. It is perfect, the staff in the reception is very nice and polite. The rooms are very clean and good. Breakfast with several option. Service room is fast and the food is good.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Fernanda, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Anonymous Families - 10/01/2018
« Happy days in BH. »

Mercure is a fine & confortable hotel. But I deslike the edredons without sheets at bedroom.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Virginia, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Silvio L. R. Families - 10/01/2018

Very good experience. Rooms Are Good and the breakfast as well .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Silvio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Eugenio F. Business - 29/12/2017
« De acordo com espectativa »

Sou hospede habitual da Rede Accor, especialmente Mercure...............................................................................................................................................................................................................................................................................................................................................................

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Eugenio, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Ds Business - 16/12/2017
« Average at best. »

The rooms feel small and overall does feel completely clean. The internet system is too complicated to login too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet all your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us to take appropriate measures to address the situation mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Fred F. Business - 10/12/2017
« all good! »

very good bed and shower!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fred, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Denise K. Families - 10/12/2017
« I feel at home. »

From the bell boys (Luís specially, but not exclusive) to the front desk, reservations and the manager, I have only praise. I come a lot to this hotel and always feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinador

AccorHotels certified review
Rexford P. Families - 05/12/2017
« Nice Place to Stay »

We've stayed at this property before, and surely will stay again. The building is slightly aged, but is well maintained. Rooms are well, equipped, spacious, clean and comfortable. Pricing is reasonable. The location is great for us, as it's just far enough from Savassi to be a little quieter at night, yet close enough to family in Gutierrez, Santa Lucia, and Lourdes to be accessible. We like room windows that open, as these do, but find it's a lot easier to sleep with earplugs. Lots of noise from street racing and large trucks on Avenida Contorno below. Let's face it, BH day and night is a noisy place...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rexford P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

TripAdvisor review
fulgencio Family - 05/12/2017
« Great Place to Stay »

This is a slightly aging property that's very nicely maintained and, as the title of this review implies, is a great place to stay. Clean, marginally luxurious, well-equipped and notably comfortable. Well priced. Also well located. We've stayed at this property before, and will surely stay there again. The VG rating for sleep quality stems from our sleeping with windows open. There's a lot of street racing and noisy vehicles passing by on Avenida Contorno at night. All night. Solution? Earplugs!

Our hotel has responded to the review
Our hotel has responded to the review

Fulgencio, Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Douglas Business - 04/12/2017
« Great experience »

Nice attention from hotel employees, great facilities and very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Douglas, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
Anonymous Business - 29/11/2017
« dentro do esperado »

dentro do esperado

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcio, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

AccorHotels certified review
John E. B. Business - 26/11/2017
« Business trip to Belo Horizonte »

I have been coming to this hotel for over 15 years. It is a pleasure to see familar faces and excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Bygrave, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

AccorHotels certified review
Paulo Business - 21/11/2017

Please improve the bathroom amenities Please improve the breakfast area because it was crowded. It was really full and the quality was not enough for the price charged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paulo, Thank you so much for taking the time to submit your comments about our hotel. We understand that only by listening to our customers can we have the opportunity to improve our services. We will spare no effort to make this happen. We hope you will give us another opportunity to welcome you to our hotel. Regards, Nicole Costa Quality Coordinator

AccorHotels certified review
Attilio O. Business - 15/11/2017
« Excellent »

Very welcoming staff. Everything was clean and well kept. Nice overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Orazi, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

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