Hotel - Mercure Belo Horizonte Lourdes Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Lourdes Hotel

4.0/5 2,177 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 201.00 BRL Non member rate
From 180.90 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility facilities
  • Pets allowed 100  BRL
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer complete

  • 379 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.5/5 AccorHotels Rating 7,695 reviews

Our guest reviews for Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,177 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Fabia Families - 09/07/2018 AccorHotels certified review
« Satisfeita »

Otimo hotel!

Xy Business - 08/07/2018 AccorHotels certified review
« Bester Service vom Personal im "Restaurant" - besonders zum Frühstück »

Mr Rodrigo MANGEROTTI General Manager it was a perfect business stay in your Hotel as mostly always. Just - please check the room 2014 - my last room ............. the noise is too loud, coming up from 2 different Motor engines ........... they are running 24h/day - 20 minutes , stopped 10 minutes anf running again and again - absolutely too loud and you feel a lot of vibrations in the walls. Please check even the drainpipes from the sink and toilet, are very clogged.. Thanks

Rafael O. Solo - 03/07/2018 AccorHotels certified review
« Very comfortable at an affordable price »

The room was clean and suprisingly large. I needed to have a package delivered before I got to the hotel and they took care of it. I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

Leonardo M. Couples - 01/07/2018 AccorHotels certified review
« Great experience »

Great experience staying at the hotel. Really friendly staff, great breakfast, quiet and nice room. Would stay there again if given the opportunity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonardo M., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Adriano F. Business - 25/06/2018 AccorHotels certified review
« Great »

Very nice!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Adriano, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Ricardo F. Business - 23/06/2018 AccorHotels certified review
« ok »

Positive: + location + room cleaness + good restaurant + wi-fi speed Negative: - check-in (long waiting in line and slow process) - valet service (long time for the car to arrive) - lack of self-parking - room amenities

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Ricardo, Agradecemos os comentários sobre sua hospedagem conosco. Iremos compartilhar suas impressões com nossas equipes operacionais e analisar cada item apontado, no intuito de promover as melhorias necessárias. Este retorno é muito importante para nós, pois nos oferece a oportunidade de rever os processos internos e trabalhar os pontos de melhoria. Esperamos atendê-lo novamente e causar-lhe uma impressão positiva dos nossos serviços, correspondente ao padrão ao qual estamos acostumados a trabalhar. Estamos à disposição para o que for necessário. Atenciosamente, Nicole Costa Coordenadora de Qualidade

Taro Business - 22/06/2018 AccorHotels certified review
« waiting at reception for check-in »

Waiting long time for check-in, only one receptionist did the job and other receptionist attended other guests (or just visitors) not attending us, though we made queue. I cannot underatand why the hotel did not put more receptionsts for check-in, although our check-in time (around 17:30) was the so crowded time for check-in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taro, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicole Costa Quality Coordinator

Bruno Business - 20/06/2018 AccorHotels certified review
« One of the best place to be a guest. »

Everything Fine ! good deal.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Bruno, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Jorge L. B. S. Families - 19/06/2018 AccorHotels certified review
« Being treated like a family member »

Is was a pleasurable stay. From the front desk to the room maid everyone has a friendly genuine attitude that makes you feeling welcome and at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JORGE LUIS BROW S., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Javer Business - 19/06/2018 AccorHotels certified review
« Nothing to complain about »

Well located. Well value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

Simon W. Business - 19/06/2018 AccorHotels certified review
« Excellent hotel and centrally located. »

This was probably my tenth or eleventh stay at Hotel Mercure Belo Horizonte Lourdes. I've been making one to three visits per year for the past six years. And though I've been a regular, this is my first review of the hotel. My entire visit was so smooth and so comfortable starting with the friendly and helpful front-desk experience (thank you Marcellus!) to sitting at the bar in the handsomely remodeled lounge/restaurant to the clean, comfortable room. Over the years Hotel Mercure Belo Horizonte Lourdes has been my top recommended hotel to friends and clients; and this most recent visit solidifies my opinion. It is an excellent hotel and centrally located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon Keith W., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Vanessa M. Business - 14/06/2018 AccorHotels certified review
« Great for business trips »

Well located, confortable and quiet rooms, well decorated. Staff was pleasant. It was a great choice for my business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Ara. Vanessa, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

Rexford P. Families - 12/06/2018 AccorHotels certified review
« Slightly shy of perfect, but comfortable »

Aside from room key interface problems with the elevator and room door, our experience was generally satisfactory. The key cards to our two room failed repeatedly, which was a nuisance. The safe in my room also did not work, to the point of it having to be replaced with a new one. Sometimes hot water arrived in the shower immediately, sometimes it took some time to arrive. Otherwise, the room was clean, quiet and comfortable. Eliene, who made up our rooms each day was great. Very kind and helpful. We've stayed at the property many times before, and will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rexford P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicole Costa Quality Coordinator

Desiree C. T. Business - 11/06/2018 AccorHotels certified review
« RECOMENDO »

GOSTEI DO HOTEL, RECOMENDO.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Desiree Caroline, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Anonymous Business - 11/06/2018 AccorHotels certified review

Stay was great. I would suggest fixing the card reader in the elevator, it was difficult to use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicole Costa Quality Coordinator

Nelson Families - 10/06/2018 AccorHotels certified review
« Nice place. Clean. »

The personnel was attentive. Checking in was easy, found people who spoke english and spanish. The room was fine. A set of lights did not work, and the sink drained very slowly. Since it was late, I was promised to be fixed the next day. It did not happen. To my kids dissapointment, the pool was not operational.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelson, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicole Costa Quality Coordinator

Anonymous Couples - 08/06/2018 AccorHotels certified review
« Excellent hotel! »

Luxuous hotel, clean room, great employers, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Mauricio, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Linda S. Families - 05/06/2018 AccorHotels certified review
« Comfortable room and great breakfast »

The breakfast was wonderful. The coffee I. Brazil is incredible! The room was great. Comfy bed and nice shower. I would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda Susan S., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Nishat Business - 03/06/2018 AccorHotels certified review
« Great »

Very comfortable beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear NISHAT., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

Larissa Couples - 29/05/2018 AccorHotels certified review
« It was ok, but I probably would not stay again »

The location is perfect! The overall service was not impressive. The check-in process was extremely slow. We stayed at the hotel for a wedding party Saturday evening. On Sunday at 08AM the housekeeper knocked at our door and woke us up to give us a bag of coffee. It was very upsetting to be woken up totally unnecessarily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larissa souza C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Mangerotti General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 201.00 BRL Non member rate
From 180.90 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates