Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
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Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet  P O BOX 24476 
24476  AL AIN
UNITED ARAB EMIRATES

1,033 reviews
TripAdvisor Rating Based on 1,033 reviews
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From 299.00 AED Non member rate
From 269.10 AED Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor playground for children
  • Air Conditioning
  • AL AIN AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon
  • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Computer
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,432 reviews

Our guest reviews for Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,033 reviews
AccorHotels certified review
Rn Couples - 17/09/2017
« Hotel services, food and amenities are good but the cleanliness of bowl bathroom and fridge needs major improvement »

We enjoyed the aminities, the food, the concierge and the services at the restaurant. However, in our room the fridge was dirty and so with the bowl at the upper corner. I am a fun of reviewing my hotel and restaurant experience at TripAdvisor. If I have to review the hotel, I will say the same comment. Since you had asked me directly the comment, I hope your housekeeping maintenance will improve and pay more attention to cleanliness. Also in your restaurant chair, there was with stain the one I had sitted on. I want to complain but Refrained myself of not doing so as me and my husband are celebrating our anniversary dinner hence I do not want to spoil our mood for my pickiness. As I said cleanliness should be maintained. Also, On the table mat been used, I noticed on the other table where customer just finished their dinner that the staff just cleaning or wiping only the mat for the next customer to use. I felt that its not hygienic. Table cover and mats should be utilized once only per customer for hygienic purposes. I hope you understand my point.

AccorHotels certified review
Basim M. Families - 17/09/2017
« It was a pleasure time with my family. »

The location is amazing but the property has to be renovated asap.

TripAdvisor review
Family - 17/09/2017
« it is nice experience »

nice hotel location , dinner time was great , i don't see much different who have accor membership than who not . at least who have membership should give advantage for late checkout, additional services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marwan, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand , and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Best regards Rima Rawass General Manager

AccorHotels certified review
Janice Families - 13/09/2017
« Wonderful »

I found that all the staff were friendly and helpful reviews were amazing the food was really nice my room was lovely the outside facilities were good and entertaining overall I enjoyed my stay

AccorHotels certified review
Anonymous Families - 12/09/2017
« Wonderful & Awesome experience & time spent with my kids. »

The staff were very hospitable. The food and breakfast was awesome. I must give all credit to the entire team who put the deal and gave us such a wonderful experience. Especially my daughter was overwhelmed with the surprise as it was her birthday.My kids even wanted to stay another day. I rate it a 10/10 from the room, to the breakfast, the dinner. Nothing to complain or comment. ONLY positive feedback. As a family we would like to sincerely Thank the entire team of Mercure and the Management for such a lovely stay. God Bless. Hope to visit again.

AccorHotels certified review
Jane D. G. Friends - 11/09/2017
« very bad experience »

Very bad....too much expensive... room are very bad...we check in for one and half days for 2000dhs per room..room its ok but the bath room very disappointed..toilet without hose... cannot flash properly...shower is so hot...incomplete Amitie's..

AccorHotels certified review
Mohamed A. Families - 10/09/2017
« The Hotel cleanliness, hospitality, and safety levels did not meet my expectations and they are not as other Mercure hotels »

Swimming pool need cleaning safety standards are very low, if they actually exist! front office staff are not friendly nor welcoming many insects and flies in the restaurant, usually the cheese section is full of flies food is not warm in the breakfast the menu and variety of food is very poor. Pool and slides operating time is very limited, usually in other hotels they are operated from 6:00 am to 10:pm Arun, the front office manager, is cooperative and left a good impression.

AccorHotels certified review
Ravikanth Families - 10/09/2017
« Refreshing and Recharging holiday.. »

Hi, we enjoyed the stay. Even it is very short, we were satisfied with the amenities to the Guests. I hadn't expected those, otherwise, might have planned for a long stay. I am recommending it to our friends. Hope you will see most Indian guests in the resort in future.

AccorHotels certified review
Anonymous Couples - 09/09/2017

Everything was perfect

AccorHotels certified review
M. Families - 09/09/2017
« Regional Manager »

The location is good with amazing views. Rooms are bit old school types which need some modern day upgrades. Restaurants are good.

AccorHotels certified review
Kinan N. Families - 09/09/2017
« Good »

It was good in general, weather was great, the hotel has lots of entertaining things to do, the staff were very friendly but the room needs maintenance especially the bathroom.

AccorHotels certified review
Sudarshi Families - 08/09/2017
« Nice, »

Happy, good service. Need cleaningness to improve in the bathrooms

AccorHotels certified review
Scott W. Families - 07/09/2017
« The hotel didn't honour the deal advertised and the manager was rude when asked about it. »

We booked under Emirates Platinum Card special deal. However the manager would not honour the deal that was advertised. He was very rude when we enquired about the discrepancy. Someone who is rude to customers should not be working in a hotel or customer service. We also came back to our room after dinner to find our balcony door open. Although we had definitely locked it before we left because we have young children. We called reception about it but never heard a word back. The food was not that great. The facilities and location were great.

AccorHotels certified review
Jawairriya Families - 07/09/2017

Family friendly and comfortable

AccorHotels certified review
Sajay Families - 07/09/2017
« Nice hotel »

Overall was good except the reception guy Marco who really don't have a smile and was realy serious to give some answer . Lady staffs are very cooperative and up to the point.

AccorHotels certified review
Bobby Families - 06/09/2017

Disappointing. Drunk men using the pool and disturbing us. We complain to the life guard and it took so long for the them and the management to take action. No drinking water in the room when we ask we where told we need to pay.

AccorHotels certified review
Big M. Families - 04/09/2017
« Big M. »

A nice hotel in a lovely location...away from the hustle and bustle of Dubai. Only downside is that service is slow in the outside restaurants.

AccorHotels certified review
Ryan A. Families - 03/09/2017
« Satisfied »

Its nice family getaway but the rate was very expensive

AccorHotels certified review
Nabeel Families - 03/09/2017
« Satisfied with the ambiance »

Children enjoyed the pool facilities

AccorHotels certified review
Dave Couples - 03/09/2017
« Old Hotel - needs upgrading ASAP »

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