Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
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Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet  P O BOX 24476 
24476  AL AIN
UNITED ARAB EMIRATES

997 reviews
TripAdvisor Rating Based on 997 reviews
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From 197.00 AED Non member rate
From 177.30 AED Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor playground for children
  • Air Conditioning
  • AL AIN AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon
  • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Computer
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,290 reviews

Our guest reviews for Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 997 reviews
AccorHotels certified review
Gehan P. Families - 17/07/2017
« Good summer brake.  »

I stayed for two days. My family enjoyed a lot. Specially the kids enjoyed the pool and the whole water front... Only improvement I can suggest is on the food menu. Provided food was good. But on both the days the breakfast menu was same. No variety. I suggest it is better to have a variety maintaining Mercure Grand's 4 star status, as well as reaching its next step. I humbly says this is suggession by me as a valued customer. Thank you once again for making our stay memorable.

AccorHotels certified review
Sule Families - 17/07/2017
« Great weekend »

Enjoyed a lot

AccorHotels certified review
Anonymous Couples - 17/07/2017
« Service »

A.c. was not working properly. Room was not upto mark clean as per expectation. Request for bell boy but end of day I have to carry my luggage myself.

AccorHotels certified review
Richard B. Couples - 17/07/2017
« If there was an option, I would never stay at this hotel again  »

Room was not as clean as it should be for the price and star rating. Bathroom floors leave a feeling of disgust with the color and state of the tile fixing on the floor. Furniture is old and showing its age, in the lounge area of 201 the sofa sets have stains on the seats and arms that we could not determine the origin, we did not sit on the furniture!! waist of money booking an expensive option room to only use parts we could sit on with confidence. Restaurant is far too small for the size of the hotel, breakfast hot food being set out in the hotel lobby is not the impression of a class hotel, calling the breakfast "Hot" is a misnomer, the "Hot" was all Cold there was no heat in any of the offerings. For evening dinner on Friday, there are large signs claiming "Surf and Turf" unfortunately when you try to order you are told "sorry it is only from the buffet there is no "Surf and Turf" option. Order Al A Cart, tenderloin well done, meal arrives and short of the steak getting up and walking away, it was hardly cooked, the meat was still bleeding when you try to cut, and I mean try and a steak knife is an un-known cutlery. All in all the restaurant experience was extremely poor. Try the bar, when you can attract the attention of someone from in the kitchen it is possible to be served, choices are limited, draft beer is awful revert to bottle beer. There is no atmosphere in the bar, the singers on stage I have heard better in a karaoke bar. Pool area, great apart from the wasps, the dirt, the broken glass in the grass surrounding the pool area and the beds that probably looked good a few years ago when they were clean and maintained. At check in we asked to ensure we did not have a room overlooking the building site (we made that experience on the last visit), we were assured this time the room was not near the building site, which it wasn't, unfortunately, nobody thought to mention the gathering of motorcycles that would be directly under the windows and would be revving engines until midnight!! If there was a choice of hotels for the mountain and the training prospect this offers we certainly would never consider staying at the hotel again, ever!

AccorHotels certified review
Pinio Families - 17/07/2017
« So so »

Far from nice. 1. The bed sheet smell like cigarette smoke. We are non smokers btw. 2. Fridge is smelly and not working (even we already put lowest temperature in the fridge) 3. Tobogan is not working 4. Restaurant for breakfast air conditioning is not functioning optimal 5. I have emiratesNBD deal with 15% disc for beverages in grand mercure jebel hafeet (im showing official emiratesNBD deal app) but hotel staff said the offer is exist

AccorHotels certified review
Amrou Friends - 17/07/2017
« Lovely and relaxing stay at Mercury grand »

Nice swimming pool Clean room Good weather Very polite and friendly staff

AccorHotels certified review
Mahmoud Y. Couples - 16/07/2017
« Very nice  »

Nice

AccorHotels certified review
Raheel Families - 15/07/2017
« raheel »

Simply excellent. Next time my choice will be mercure.

AccorHotels certified review
Bj Families - 15/07/2017
« Wonderful »

Great everything

AccorHotels certified review
Warren R. Families - 14/07/2017
« Escape the summer heat »

We have stayed in the hotel several time over the last 8 years, great service, clean, but is beginning to look tired in the rooms. We will be back.

AccorHotels certified review
Anilkumar V. Couples - 14/07/2017
« Pleasant weekend getaway »

Friendly staff, nice pool, quiet and laid back atmosphere in the bar. Lobby is wonderful. Rooms and the building surrounding area show signs of ageing.

AccorHotels certified review
Muhammad K. Families - 12/07/2017
« It was good place. »

The rooms look quite old. The parking space is small & its difficult to park.Breakfast quality as well as variety need a lots of improvement.

AccorHotels certified review
Sairam B. Families - 11/07/2017
« Wonderful »

Superob, Wondeful

AccorHotels certified review
Ansar B. Families - 11/07/2017

It was ok. We visit and stay a 4 star hotel/ resort once a month. Considering the others, the pool was a Wow experience. The breakfast was pathetic. Sorry to say.

AccorHotels certified review
Srikanth S. Families - 10/07/2017
« one & only hill top destination were we can find a star hotel in UAE. »

Enjoyed the natural Beauty of Al Ain with good food .

AccorHotels certified review
Masood Families - 10/07/2017
« Satisfied »

It was good place and location as well. A nice location to spend time with friends & family. I enjoyed there but some minor things could have been improved to make the trip it more excellent.

AccorHotels certified review
Ayman B. Families - 10/07/2017
« Good  »

Nice place but very expensive without booking.com & entertainer vouchers..

AccorHotels certified review
Mohammed Families - 09/07/2017
« Very nice »

I love mercure jabal hafeet

AccorHotels certified review
Apj Families - 09/07/2017
« Great Location »

Location is fantastic.Food taste good and outdoor ambience is excellent. Room where we stayed initially had lot of cockroaches in toilet as well as on bed.Our kids got scared but hotel arranged another room once we intimated.

AccorHotels certified review
Anonymous Families - 09/07/2017
« Good but could improve. »

Overall our experience was good. Staff were helpful and friendly. Not much choice for food for kids. Hot drinks were not readily available at breakfast as the machine kept failing. Pillows were very uncomfortable.

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