Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

TripAdvisor rating 4.0/5 1,382 reviews
Mercure Grand Jebel Hafeet Al Ain Hotel
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Hotel extras

  • 3 Swimming pools

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476
al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7839000

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodations

Deluxe Room with 1 double bed

  • Max. number of persons: ‌4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Deluxe Room with 2 single beds

  • Max. number of persons: ‌4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 1 double bed, Pool side

  • Max. number of persons: ‌4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 2 single beds Pool side

  • Max. number of persons: ‌4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Executive Suite with 1 queensize bed

  • Max. number of persons: ‌4
  • Area: From 59
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Deluxe Suite with 1 double bed

  • Max. number of persons: ‌4
  • Area: From 82
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Presidential Suite with 1 kingsize bed

  • Max. number of persons: ‌6
  • Area: From 166
  • Views: Golf view, Mountain view, Panorama view, Pool side, City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Other cooking style

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favourite pasta or pizza along with the best natural views the emirate has to offer! Open from 9am to 6pm on weekdays and 9am to 9p

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Photo non contractuelle / Strictly non binding

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favourite choice of drinks. Don't miss its weekly specials! Open from 3pm till 2am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,411 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,382 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.1/5

Prashant Couples - 05/07/2019 AccorHotels certified review

Maybe add a shuttle service for nearby spots for tourists who don't have a car

Dear Prashant S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Amazing stay!

Customer review rating 4.1/5

Ebrahim S. Families - 29/06/2019 AccorHotels certified review

Dear Team, We had booked four rooms and were taken well care of by your team but the star was Mr Manish at the reception desk who managed to meet our long list of expectations and was extraordinarily courteous and professional. He should be highly appreciated and well taken care of! Being in the service industry for over 19 years i know how important such people are for the business!

Dear Ebrahim S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Very good

Customer review rating 4.1/5

Jenuddin S. Families - 24/06/2019 AccorHotels certified review

Good service and good food

Dear Jenuddin s., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

A nice place for staycation.

Customer review rating 4.1/5

Deep A. F. Families - 24/06/2019 AccorHotels certified review

The location of hotel and the view from our room were nice. Outdoor temperatures are few degrees below the average summer temperature. The hotel is bit outdated with regard to interiors. Room service is prompt and the reception staff were helpful and professional. Pool and aqua park facilities are well maintained, however the changing area is quite far from the pool. Breakfast was satisfying with reasonable selection in buffet. Kitchen staff could be trained to be a bit more courteous. One issue that need attention is privacy in balcony - we could hear conversations from the adjacent balcony (!).

Dear Deep K E., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nice and pleasant stay for family.

Customer review rating 4.1/5

R. Families - 16/06/2019 AccorHotels certified review

We were looking for stay for quite long time and could finally make it this time. Had went through many reviews both positive and negative, but after the stay, I found positive only. Location was awesome. Nice pool with slide. But management has to check why all the slides are not effective. Separate kids pool was added advantage for kids. Balcony view was excellent to have sunset view. Breakfast had varieties in dishes. Have requested for cake to celebrate by wife's birthday. Cake was delicious and finally come to know that it was complementary. Thanks to Management. Overall the stay was pleasant and nice.

Dear Venkatesan R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Not bad

Customer review rating 4.1/5

Sarah B. Couples - 15/06/2019 AccorHotels certified review

The room wasn’t very good. There were dirty dishes the whole day in the corridors. The buffet does not have variety in food. Everything in general was average.

Dear Yasser Mohamd A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Family staycation

Customer review rating 4.1/5

Abdul S. M. Families - 14/06/2019 AccorHotels certified review

Overall experience was amazing as always at the hotel. However, I see there is still room for some improvements at the hotel, two of the major concerns I had is, one the entertainment system is outdated and tv systems are outdated completely, recommend to have the latest TV systems, and the 2nd one is toilets, still old fashioned, need to be updated.

Dear Abdul Sattar M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good

Customer review rating 4.1/5

Anonymous Families - 12/06/2019 AccorHotels certified review

Stay was awesome.But needs to take care little bit on Food. Our package was with halfboard.but most of the dishes were not getting on time though it was buffet

Dear Girish S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

I am upset and sad because the hotel level is getting low

Customer review rating 4.1/5

Ayman K. Families - 12/06/2019 AccorHotels certified review

I am upset and sad because the hotel level is getting low

Dear Ayman K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

As a total it was Okay,but i have some points i would like to share them

Customer review rating 4.1/5

I. Families - 12/06/2019 AccorHotels certified review

As a total it was good ,but i have some points i would like to share them 1 - there were open puffet in the restaurant and unless we pay for that event they won't let us set in that area , the thing is we did not want to eat ,we just want to sit and have shesha . 2- in the other restaurant there were minimum amount to pay which is 120 and they forced us to buy food and then through it because as i mentioned we just want to have shesha 3- the food and the shesha was not good . 4- they did not allow us to play in gulf area (i don't know why ???!!!) 5- they pool is good 6- the room is good 7- the view is good Thanks

Dear Abu Khemseh I., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Excellent

Customer review rating 4.1/5

Arun Friends - 12/06/2019 AccorHotels certified review

The ambiance was pretty good and excellent service from staff. But the total duration of the stay per day is allowed for 21 hrs only with check in at 3pm and checkout at 12pm.

Dear Arun N., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Excellence

Customer review rating 4.1/5

Shaiju M. Families - 11/06/2019 AccorHotels certified review

Good... Enjoyed

Dear Shaiju M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good Staycation (Requires Improvement in Restaurant)

Customer review rating 4.1/5

J J. Families - 11/06/2019 AccorHotels certified review

Had a great time with Kids. I don't recollect the name of person in the reception but he was great during our arrival and departure. Same with cleaning staff or staffs in swimming pools area or staffs in the restaurant. The 2 area which require attention: 1) Restaurants: The ambiance of the restaurants requires an immediate face-lift. The breakfast was good. But dinner was poor, we went to have the dinner buffet on the first night of our stay (i.e. 2nd June) the choice was very limited and quality looked very bad. The price was of a 5 star hotel and quality & choice of 2 star. So we went to down town for our dinners and lunch. 2) Fees for Squash: When we approached the staffs for squash, they informed us that, we have to pay a fee for utilizing the facility. We were bit surprised, as I have never come across a hotel, where you are required to pay for the recreation facility. If any facility has a fees, then it should be clearly mentioned, whether in the website or in the brochure etc.

Dear Jimmy Pothen J. Varghese, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great trip without breaking the bank

Customer review rating 4.1/5

Manik S. Families - 11/06/2019 AccorHotels certified review

rooms were comfortable. Property is old but fairly well maintained and clean. It has some amazing views which have not been maximised - ie rooms should have had full windows, more restaurants and bars around the edge of the hill and probably a roof top dining experience.

Dear Manik s., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

V.Good

Customer review rating 4.1/5

Ayman Families - 11/06/2019 AccorHotels certified review

Staff very nice,room was nice but bathroom was old.Restaurant night shift very bad and very bad buffet.

Dear Ayman K F H., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Lorna M. Families - 10/06/2019 AccorHotels certified review

Excellent and I recommended...

Dear Lorna M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Terrible

Customer review rating 4.1/5

El M. E. K. Families - 10/06/2019 AccorHotels certified review

The receptionist was horribly rude, not cooperating at all. Not even gently declining my request for upgrade and only carrying about extras...

Dear El mostafa El k., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Nice stay and we spent a nice vacation

Customer review rating 4.1/5

Mostafa M. Families - 09/06/2019 AccorHotels certified review

We spent 3 nights at Mercure Grand hotel and it was a very nice stay as we enjoyed view of Jebel Hafeet , swimming pools and also aqua park which my kids like a lot. Also other entertainments like games and kids area was good. I have only one comment about room service that one day after cleaning room they took used towels without leaving new ones and I had to call reception and room service for three times until they bring towels to my room

Dear Mostafa M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Mr peeyush

Customer review rating 4.1/5

Peeyush V. S. Families - 09/06/2019 AccorHotels certified review

Good

Dear Peeyush s., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Poorly maintained hotel

Customer review rating 4.1/5

Linda Couples - 09/06/2019 AccorHotels certified review

Disappointing stay. Poor standard of accommodation. Room in need of maintenance & a proper clean. Noisy.

Dear Linda Y., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management
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