Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Hotel Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

4.0/5 1,253 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • AL AIN AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
    • Tanning salon
  • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • 220/240 V AC
    • Data port in room
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,003 reviews

Our guest reviews for Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,253 reviews
George S. Couples - 18/09/2018 AccorHotels certified review
« Superb I Loved it »

Very stunning areal scenario of far away city especially at night, pool was very well maintained, weather was awesome especially at night, trained and well behaved staff especially front reception, house keeping, room service was quick, food was tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. George, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Åsa Families - 16/09/2018 AccorHotels certified review
« Nice hotel »

Standard experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Apartments Dubai Barsha Heights. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the unintentional inconveniences that was caused to you. At the moment, in order to enhance our guests experience, the hotel is undergoing minor renovation works, converting the look and feel to a more modern touch with new furnitures and fixtures, and complete State of the art in room technologies meaning new Smart TVs & channels. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naseer T. Thodi General Manager

Arvind V. Families - 16/09/2018 AccorHotels certified review
« Very good overall experience »

Our overall experience was good, thanks to some of the staff who made the difference, especially Mr.Timothy at the Front Desk - he really made us feel at home, always willing to go out of the way to meet the guests' requirements. Secondly, Sathish the ever smiling young lad at Belvedere restaurant. Ensures every detail is taken care of when guests request for something, even when it comes to Room Service orders. Would request you to put my appreciation on record for both these gentlemen. Food needs improvement, the menu choice is limited and overpriced. Only the buffet breakfast offers some value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arvind, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Talal Families - 15/09/2018 AccorHotels certified review
« It needs more improvements »

We arrived at 4:30 pm and after receiving the rooms and changing the clothes, we went to the pool at 6:00 pm. The water slides were off because they stopped it at 6:00 pm so we couldn't use them. At night there was a water interruption in the bathroom started at 12:00 am. I called the receptionist, he said there is a maintenance till 1:00 am. I called him again at 2:00 am he said it will take time till 3:00 am but unfortunately, it came at 3:30 am. We could not use the bathroom and shower during the interruption time but I tried to use the two small water bottles in the minibar for washing. When I checked out, they charged me 20AED for each bottle. At the checkout, they charged me 25 AED because they found a peanuts can was opened although we didn't use anything from the minibar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed, Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Tahir Couples - 15/09/2018 AccorHotels certified review
« very good view and staffs »

It was wonderful enjoyed a lot will try to come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tahir, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Dungana Couples - 14/09/2018 AccorHotels certified review
« mr »

more that my expectations... fantastic. keep up this level of service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

A R. Couples - 14/09/2018 AccorHotels certified review
« A quiet, calming break in a nice hotel. »

I enjoyed the hotel and the many facilities it has to offer. The location of the hotel was of special importance as the Jebel Hafeet is one of my favourite places in the UAE. The hotel was extremely pleasant and the staff quite courteous. The only deducting point from the experience would be the breakfast buffet the next morning, which was somewhat disappointing in its offerings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Families - 12/09/2018 AccorHotels certified review
« Good »

All good except what u are charging separately for Billiard, table footbal games being part of hotel amneties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adnan, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Ghulam K. Families - 11/09/2018 AccorHotels certified review

Room service - dining and Mini bar prices too high (small local water for dirhams 20 ?? Coke for dirhams 25??)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

N. D. Families - 10/09/2018 AccorHotels certified review
« It was a very relaxing stay »

It was a really relaxing and refreshing experience. We were well recieved by Timothy at the reception. He helped us through all the process and made our check in a very easy process. We thank him for that. Also the pool side with it’s beautiful view is amazing and dining at the poolside restaurant with Shisha.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nisha, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Shenil Families - 09/09/2018 AccorHotels certified review
« Very poor experience »

Really sad to say that I am really disappointed in my stay.Normally receptionist are explaining what are the facilities available in hotel.But unfortunately they didn't explain anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kheiry Faith A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience is not up to your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, The Management

Dr H. Families - 08/09/2018 AccorHotels certified review
« Nice hotel for weekends.value for money »

Comfortable, staff cooperative and polite breakfast buffet was good with variety of dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. G., Appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Mohammad S. Families - 08/09/2018 AccorHotels certified review
« It was OK »

The staff is very helpful and friendly. The view is amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Sunesh J. Families - 06/09/2018 AccorHotels certified review
« Worth for money »

Overall I'm extremely satisfied, staff so friendly and pleasant. Need to display a map or directions to places, ex: pool, play area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Weerasinghe Arachchige Sunesh J., Appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will as well be a pleasant one. Sincerely, The Management

Couples - 06/09/2018 TripAdvisor review
« Number one hotel in al ain »

Unbelievable location you feel like you are staying at other planet the temperature is decreased in the hotel staff are very helpful and professional way dealing with a guest with smiles services is very high quality thanks all the I recommended this hotel to be number one hotel in al ain really I enjoyed my time all service are available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kassem, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Best regards Rima Rawass General Manager

Mostafa A. H. Families - 05/09/2018 AccorHotels certified review

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanaa Ahmed Mahmoud A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Mohamed K. Couples - 05/09/2018 AccorHotels certified review
« great stay »

hotel is fantastic location is kind of imagination I feel like staying at the sky staff are very nice service is amazing I enjoyed my stay and for sure I will be back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed K. K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Sitaraman Couples - 03/09/2018 AccorHotels certified review
« Perfect Getaway »

Had a great time with the family. The rooms were good and the food was also good. The view from our room were marvelous. The staff were not upto the expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Balu Sitaraman P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Couples - 03/09/2018 AccorHotels certified review
« liked the situation »

enjoyed a nice evening with dinner in the mountains

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Denise W. Families - 03/09/2018 AccorHotels certified review
« A really enjoyable weekend break from the heat »

We enjoyed our stay very much, the setting in the mountains and the hotel is lovely. The service from all staff was great! We did find all the restaurants terribly expensive! Every meal was expensive, even snacks and ice-cream lollies next to the pool are way over priced. We also had young children in our group and found your pools unsuitable for them - there are no safe shallow areas. In the childrens play area, the spiral slide is dangerously fast and the large showers are too much! There is also not any shade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashleigh Q., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

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