Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Hotel Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

4.0/5 1,293 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • AL AIN AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
    • Tanning salon
  • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • 220/240 V AC
    • Data port in room
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,124 reviews

Our guest reviews for Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,293 reviews
Mounir Families - 08/12/2018 AccorHotels certified review
« Refreshing break »

Very pleasant experience. Breathtaking views. Enjoyed the pool and the various activities. Good quality food. Nice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mounir L., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Mahmoud M. Families - 08/12/2018 AccorHotels certified review
« Very nice staying »

Very nice staying. Great hospitality from all the staff especially Ms. Rima and Mr. Ramy. Good swimming pool, food are amazing, location is unique Only house keeping needs improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mahmed A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Mr V. Families - 07/12/2018 AccorHotels certified review
« On top of the rock »

Great hotel hidden on the top of Jebel Hafeet - We loved the compact complex feel, leading to the atrium with green/eco wall. Loved the outdoor pool and children's area, out 2 month old was able to ride the waterslide with daddy, we would have liked more water to take you down the slide better as we were sticking to it and not flowing freely. Views of Al Ain were stunning, and we were told on a good day you can look out to the Gulf of Oman. If you're up at sun rise get out to the top of the road to see the Sun rising above Oman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter John V., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Rajy E. Families - 05/12/2018 AccorHotels certified review
« I'm a bit bummed »

I booked at this hotel not knowing what was waiting for me. I should have booked two or more nights. The hotel is beautiful. The rooms are clean and spacious. There is a gym, a game room, and of course, a swimming pool. I had lunch there and it was really good. Highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajy E., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Tamour Families - 05/12/2018 AccorHotels certified review
« Super awesome »

Super awesome, second visit is a must.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamour M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Deba Families - 04/12/2018 AccorHotels certified review
« Tranquil experience »

Impressed with the check-in - it was quick and prompt - rooms were clean and spacious and the view of the pool and city was refreshing. Enjoyed swimming and playing table tennis. Areas for improvement: - the beds were too soft for our liking - would prefer slightly sturdy mattresses and the table tennis board needs a bit a revamp! Overall a nice long weekend retreat - recommended!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debajyoti M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Bernadette Friends - 03/12/2018 AccorHotels certified review
« Away from the city »

It was very relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernadette d., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Ligin Couples - 01/12/2018 AccorHotels certified review
« Splendid »

The room ambience and cleanliness was awesome. Highly recommend especially in the winter as it is so close to the view point of Jebal Hafeet..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ligin A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Maitha Friends - 30/11/2018 AccorHotels certified review
« Amazing experiance »

The view is very nice Food is good Room is clean maybe it needs some enhancment of the furnitures

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maitha A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Fatma Families - 29/11/2018 AccorHotels certified review

make more exercise in hotel and mall because it’s too far from city center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Al Salhi Jasim M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Ashutosh Families - 26/11/2018 AccorHotels certified review
« Substandard rooms, basic breakfast, no value for money »

Check in was nice, the rooms were very small. For similar prices have stayed in much bigger rooms with many more options at breakfast. In this hotel, the breakfast was so basic that we did not know what to eat!! The only saving grace was the swimming pool. Stayed with a family of 2 children, and the bed was so small that some of us needed to sleep on the floor. Why advertise with 2 children if the room doesnt support?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashutosh A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Dee Friends - 25/11/2018 AccorHotels certified review
« Excellent location, hotel facilities and service »

All the staff were excellent and very friendly, rooms were a good size and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deirdre F., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Solo - 24/11/2018 AccorHotels certified review
« Unique location with amazing views. »

Very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Abdullah A. J. Families - 22/11/2018 AccorHotels certified review
« I am extremely disappointed »

Started with a very bad attitude from the front desk employee, very bad room with no bathtub after almost an hour of wait time to look for an available room, very unorganized swimming pool and ended up with a very bad quality of food at dinner time. My kids did not enjoy any thing even the fun room was very hot as the AC was off.

Sebastien Couples - 20/11/2018 AccorHotels certified review
« Very well located and warm welcome »

Very good experience in a hotel well located, calm and perfect for relaxation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastien T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Ashutosh H. D. Friends - 20/11/2018 AccorHotels certified review
« Great stay and amazing weekend »

Experience was amazing. Three core families together got upgraded for Royal Suite, which made our stay amazing and more exciting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sachin Abaji P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Soubhi T. Families - 20/11/2018 AccorHotels certified review
« Mr »

Location is nice and clean room But the food is rabbish and bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soubhi t., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Marivic M. Solo - 20/11/2018 AccorHotels certified review
« PERFECT »

It was very good place to relax!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marivic Sampang M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Arwa S. Couples - 20/11/2018 AccorHotels certified review
« Pleasant »

The rooms are comfortable and large enough. Though a bigger balcony would have been great given the location and views of the hotel. Pool and slides are fun, though the pool bar staff needs to ramp up cause they seemed to slow. The cocktail was almost without any alcohol and when asked, the server added more alcohol to the drink. Another cocktail wasn't available. And they were slow in their response time. Breakfast was good. However, once again the restaurant staff was too slow in their response to the live pancake station and the coffee machine running out of coffee or milk or water, or their response to simple salt & pepper took a while. The facilities of the hotel are good, lots of place to walk or sit around and relax. Winters is the perfect time to be here with the gorgeous weather making it more memorable and fun.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arwa S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anurag S. Families - 17/11/2018 AccorHotels certified review
« Top of the world exhileration »

The best part about the hotel is its location, although i believe the location advantage can further be made attractive by enhancing the restaurant offerings, especially in the vegetarian options. The restaurant menu is very restrictive, given that there is no option for miles around. Otherwise, the pool is a delight, as is the various sit-out options overlooking the valley with both Al-Ain and Oman views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashwin S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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