Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

TripAdvisor rating 4.0/5 1,366 reviews
Mercure Grand Jebel Hafeet Al Ain Hotel
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Hotel extras

  • 3 Swimming pools

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476
al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7839000

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodations

Deluxe Room with 1 double bed

  • Max. number of persons: x4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Deluxe Room with 2 single beds

  • Max. number of persons: x4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 1 double bed, Pool side

  • Max. number of persons: x4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 2 single beds Pool side

  • Max. number of persons: x4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Executive Suite with 1 queensize bed

  • Max. number of persons: x4
  • Area: From 59
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Deluxe Suite with 1 double bed

  • Max. number of persons: x4
  • Area: From 82
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Presidential Suite with 1 kingsize bed

  • Max. number of persons: x6
  • Area: From 166
  • Views: Golf view, Mountain view, Panorama view, Pool side, City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Other cooking style

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favourite pasta or pizza along with the best natural views the emirate has to offer! Open from 9am to 6pm on weekdays and 9am to 9p

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Photo non contractuelle / Strictly non binding

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favourite choice of drinks. Don't miss its weekly specials! Open from 3pm till 2am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more
Mercure Grand Jebel Hafeet Al Ain Hotel Meeting Room

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,354 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,366 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

very nice hotel nice staff

Customer review rating 4.1/5

Mohammad A. Couples - 19/05/2019 AccorHotels certified review

It was good.. I'm a frequent guest of the hotel and a member of Accor hotels.. I like mercure Jabal hafeet the best. Great location nice facility.. nice staff

Dear Mohammad A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

FAcilities need maintenance

Customer review rating 4.1/5

Anonymous Families - 18/05/2019 AccorHotels certified review

Mini golf course is damaged Table tennis table is damaged. Food outlet did not clearly specify the restaurant name and did not accept entertainer. We were actually sitting near bellavista but the staff insisted we ordered from oriental menu so would not accept the vouchers.

Dear Rajagopal P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

V. Business - 18/05/2019 AccorHotels certified review

Overall good

Dear Jose V., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Disappointing

Customer review rating 4.1/5

Anonymous Friends - 14/05/2019 AccorHotels certified review

- We were checked into a room at 5pm that was not prepared as per our request. I booked for a room with two single beds and they had to separate the beds after we checked into the room. - The room key only gives us access to our floor, which meant that I could not access floor 2 to see the viewing area - I needed to go to our room floor and walk down the emergency fire staircase in order to access this area - The room was only prepared for a single occupant with one set of bathrobe and slippers - Toilets are extremely low flow - we needed to press the flushing mechanism 3-4 times in order for it to flush properly - The next morning there was no running water in washroom and needed to wait 15 mins for it to be reset - Wifi also stopped working overnight and hotel staff could not give us an explanation as to why it stopped working. We called reception three times and each time they informed us that the wifi will be reset shortly. It did not work even as we checked out around 11am. - We were informed upon check out that maintenance in the hotel was to be carried out the next day, but for some reason they moved it a day earlier, hence the issues we faced. This is not pleasant to face while as a guest at a hotel. Overall, I am extremely shocked that a hotel claiming to be 4 stars would have such issues. I will not consider staying again and would not recommend it to friends/family. It is a shame because this hotel has a lot of potential, being on the Jebel Hafeet Mountain.

Dear Queenie Yann N., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

It was wonderful

Customer review rating 4.1/5

Sreekumar M. Families - 13/05/2019 AccorHotels certified review

It was great and we thoroughly enjoyed each and every moment. The staff was very courteous and they were very polite, humble. Excellent and keep up the spirit.

Dear Sree Kumar M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Amazing and satisfied

Customer review rating 4.1/5

Anonymous Families - 12/05/2019 AccorHotels certified review

The staff are accomodating and friendly, the rooms are clean and comfortable. And there are a lot of recreational activities that you can choose from

Dear Katherine B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

great location, hotel was nicely furnished.

Customer review rating 4.1/5

Denzel C. Families - 08/05/2019 AccorHotels certified review

had a great stay in Mercure Jabel Hafeet. Best location in Al Ain! Room was nice decorated, raved the jungle looking theme of the hotel. Though the hotel looks old on the basement floor that's connected to the pool

Dear Denzel Lorenz C., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Another great stay

Customer review rating 4.1/5

Murray B. Friends - 06/05/2019 AccorHotels certified review

I had booked two rooms with pool view. We were upgraded to the Diplomat Suite. Very impressive.

Dear Murray B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great to be there

Customer review rating 4.1/5

Umair A. Families - 05/05/2019 AccorHotels certified review

i visited second time with family and was great to be there.

Dear Umair A. A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Bit basic but great staff and a friendly atmosphere.

Customer review rating 4.1/5

Kevin Families - 05/05/2019 AccorHotels certified review

The view from the hotel wat special, the rooms were in a satisfactory condition, the pool was good, staff great, only down side were the amenaties. Pool Table cloth has a hole in it and the table is not level, Table tennis table is in a confined space and cannot be played seriously, golf putting was fun. The hotel is in a great location and the views are special, the amenaties just need a bit of "tender loving care" to put it politely.

Dear Kevin G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Excellent atmosphere in location and reception.

Customer review rating 4.1/5

Sekar D. Families - 04/05/2019 AccorHotels certified review

The location of hotel is amazing because, i forget this is in desert hill area so beautiful greenery and facilities of rooms and especially in reception.

Dear Sekar d., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nice cozy place.

Customer review rating 4.1/5

Ashit K. Couples - 04/05/2019 AccorHotels certified review

Good place. Nice view. Nice facilities. Good rooms. Only part which the hotel can improve is as the staff to SMILE. You don’t lose anything.

Dear Ashit K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good value for money but facilities and design requires attention

Customer review rating 4.1/5

Nedhal A. Couples - 04/05/2019 AccorHotels certified review

I would say the staff were excellent mark. The location is also excellent mark. The lobby is great however I was expecting more from the rooms style. The bathroom was the worst part of it. Small things can make big difference. Look at the shower head. Was broken look where to place the tissue box it get fully wet easy look at which side they put the washing hose left side and more Breakfast options was bit less and finally the noise level was very high. I could here all the sounds around my room inside my room. Door and walls sealing to be looked at. I would reward the staff and room rate

Dear Nedhal A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Horrible weekend.

Customer review rating 4.1/5

Atif A. Couples - 04/05/2019 AccorHotels certified review

Had issues with breakfast being served properly and the toilet in the room needs repairs. I noticed that the overall maintenance of the property is not up to the standard. Our room bathtub had tiles falling over which is not very nice.

Dear Atif A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Brilliant location and relaxed afternoon spoiled by food at Khymar being below the standard you would reasonably expect from a hotel

Customer review rating 4.1/5

Naz F. Friends - 03/05/2019 AccorHotels certified review

Upon arrival, we were pleasantly surprised to be able to check in early, as requested. The rooms were clean although we were slightly baffled by the provision of only one bathrobe and one pair of slippers when there were two of us staying the night. The pool area was wonderfully relaxed with stunning views and the food was good. The facilities were quite dated but the ambiance made up for it. The service was friendly and drinks service was fast. Unfortunately, when going down the floom my husband and his friend hurt themselves quite badly. A week later, my husband is still fairly tender around his ribs. The lifeguard was attentive; however this incident was due to bad design and requires attention as a health and safety issue. We decided to have dinner at Khayal and the service was friendly; however the quality of the food was well below the standard expected. The food was tepid to cold, the pizza was bland and we were left completely underwhelmed. Overall, we would be tempted to return although we will definitely dine in Al Ain in the future.

Dear Nasrin F., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Muhammad Sdnan

Customer review rating 4.1/5

Muhammad A. Families - 02/05/2019 AccorHotels certified review

Nice one

Dear Muhammad M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

COMPLETE PACKAGE WITH EXCELLENT CUSTOMER SERVICE

Customer review rating 4.1/5

Farrukh Couples - 01/05/2019 AccorHotels certified review

AWSOME

Dear Farrukh T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Amazing

Customer review rating 4.1/5

M. A. Families - 30/04/2019 AccorHotels certified review

Actullay I did the booking for my parents so since they liked it its all good

Dear A. M. Mohamed, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nice hotel to escape the spring/summer heat of the UAE

Customer review rating 4.1/5

Othman B. Families - 29/04/2019 AccorHotels certified review

Very nice hotel. Excellent view from the mountains on the desert and on Al ain city. The temperature is ~5 degree Celcius lower than at see level, so that it is a nice place to escape the spring/summer heat of the region. Superb swimming pool with sliders that rejoiced my son. There is as well a playground (with a small pool and a water slide) adapted for toddlers. Two restaurants there: we tried only the one inside the hotel as we had a half-board reservation. On Thursday evening, it was very good as they had a special 'Mediterranean dinner' (every Thursdays). The next day, the dinner was fair. At breakfast, a nice choice of bread, cold dishes, cereals,.. is available to you. The only thing missing is some night entertainments such as dance, chicha around the bar, etc... This is why I cannot give the maximum level of satisfaction.

Dear Othman B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Blissful

Customer review rating 4.1/5

Munmun D. Families - 28/04/2019 AccorHotels certified review

It’s was a great stay. Loved everything about the property. Just one issue I faced and that was the treadmill in the gym. I got electric shock twice while trying to speed up and since there was no one around, I couldn’t ask for any assistance. Rest everything was amazing, the room was great and thoughtfully given an interconnecting room which was appreciated. Keep up the great job!

Dear Munmun D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
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