Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Hotel Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

4.0/5 1,284 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 226.80 AED Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • AL AIN AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
    • Tanning salon
  • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • 220/240 V AC
    • Data port in room
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,089 reviews

Our guest reviews for Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,284 reviews
Anonymous Families - 13/11/2018 AccorHotels certified review
« Surprisingly positive »

Lady at the front desk was friendly and courteous. I believe the hotel has been renovated in the last few years because I visited a few years ago thought the rooms were quite dirty but now it seems really clean. I hope it will be maintained that way. View is great, location is great, food was good. Overall, quite positive. Outdoor play area for kids was a nice touch but quite limited and not well maintained (dirty, broken see-saw, play-rooms with holes in the floor where kids can easily fall).

Mahmoud Couples - 12/11/2018 AccorHotels certified review
« Front desk and The hotel is quite old »

The positive ones are the location, the room service and the bed was comfortable. The negative one are the breakfast was not as expected and less option of type of food. Also, the front desk guy was very load and confirming the amount of the money to people next to us in a very load and inappropriate way. Also when I called for ordering water he was asking me to confirm many time that if I'm fine with paying the water as an extra which was common sense to me. Also the washroom is old and need to be renovated and TV is old and should have some Bluetooth connecting to project some other devices to it. The room with the view is over priced and not to the expectation.

Khairul Families - 12/11/2018 AccorHotels certified review
« Nice stay »

Would definitely come again

Mohammad M. Families - 12/11/2018 AccorHotels certified review
« Great location but poor customer service »

The whole hotel needs big renovations, and the some staff need to understand how to deal with different types of guests. When you call your customers guests it means hospitality, I called reception and was shocked with the answers to my requesta. Refusing to give extra bedsheet for my son to cover himself saying you already have extra blanket. And when i requested for extra water the receptionist said no, we only provide 2 complementary and you have to pay for extra!!! Is this the way to deal with Gold accor members in your hotel? I already paid over 1000 dirhams for 2 nights in a 4 star hotel which was opened in 2003 !! Which i see is over priced. During check in I had to remind the receptionist to give welcome drink vouchers as Im a gold accor member, and when I claimed the welcome drink in the hotel restaurant they the waitress said sorry not here you have to go to the bar, its only for alcoholic drinks!!!!! After arguing another waiter came and offered chilled juices which is full of suger and syrup, at the end I requested to be served with a diet coke whitch the waitress was totally against. I enjoyed the view and the weather which the hotel is lucky to be placed there.

Anonyme Families - 10/11/2018 AccorHotels certified review
« Perfect for a week end »

Nothing comparable with fancy hotels in Dubai, was probably modern 15 years ago but it doesn’t matter, the location is absolutely perfect at the top of the mountain, the view is superb, the staff is friendly, the swimming pool will make your kids happy and the food is good. Perfect for a week end.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cyril Francois D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Eid Families - 09/11/2018 AccorHotels certified review
« Best hotel »

Clean rooms and best service and best view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eid Mohammed Y., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Celine V. E. Business - 08/11/2018 AccorHotels certified review
« Could have put the necessary item in the room »

clean and bright, only many thing Including slippery need to apply

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jian Y., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Friends - 07/11/2018 AccorHotels certified review
« It was a short relaxing break »

The area and weather are why we travel to Jebel Hafeet. The pool can be crowded but the lifeguard is good as providing extra sunbeds. The food is good and value for money. The only criticism I have is the sheesha bar has slow service and the food can be coldish as the food needs to be brought from the main kitchen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda H., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will as well take corrective measure on the negative points. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Sarah Families - 07/11/2018 AccorHotels certified review
« Lovely short discovery break »

I visited with my 8 yr old son and my parents (who were visiting from uk) for 1 night . The location is unique with stunning views, the staff were friendly and helpful and the rooms were great. Facilities were ideal for my son , with a great pool, slides, mini golf and table tennis. The only meal we had was breakfast -there was a good choice of foods and very pleasant , helpful staff. We were disappointed in the evening that there was nowhere we could enjoy a drink with our son without ordering a meal -the pool bar shut at 6pm even though the pool was open until 9 and all the literature in the hotel advised it was open until 11 !!! And the price of an ice Lolly was extortionate! Other than that a pleasant stay and would happily return or recommend.

Osama B. Families - 07/11/2018 AccorHotels certified review
« Comfertable »

it was good , all is perfect and staff is so nice , food was perfect same as 5 years ago(no changes) but it is delicious and the swimming pools was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Osama B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Neil K. Families - 06/11/2018 AccorHotels certified review
« Lovely stay in a superb setting »

The hotel was lovely. We got a warm welcome and the standards in the hotel are very high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Philip K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Sameer A. S. Families - 05/11/2018 AccorHotels certified review
« Nice location and Great View »

Nice location, Great View of mountain and Al Ain city. Shilpa and Manish was superb. The guy at ground floor reception was also helpful. Overall all the staff including La Belvedere are helpful. Room was spacious but carpet seems very old. Thanks for your team specially Shilpa for allocating us pool view room with a great view of mountain and Al Ain city. Swimming pool, slides, mini golf, outside children playing area are superb.Inside children playing area is ok. Need some attention to improve there. Overall it was a nice and memorable weekend stay at your hotel. Will come again Insha'Allah.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sameer S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Manish & Shilpa and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Solo - 04/11/2018 AccorHotels certified review

I’ve stayed at the hotel a few times, and with each stay it seems to be getting worse. The hotel is very dated and urgently needs refurbishment. Service was in principle good, but cleanliness comes into question when I found multiple hairs in the bed. I did not report the matter to Housekeeping but did inform the Front Office clerk at time of check-out who did not seem too reactive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willi N R., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Michael Families - 04/11/2018 AccorHotels certified review
« Perfect for family vacation »

Our stay with the hotel was seamless from start to finish. The staff were extremely helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boyle Michele Lee A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nithyanandan R. Families - 04/11/2018 AccorHotels certified review
« A true sample of excellent hospitality! »

Without doubt one of the favorite hotels I stayed. Upon arrival we were warmly welcomed by the staff and receptionist, The staff was extremely friendly, the restaurant very flexible (appreciate this!). we found many sporting activities, thoroughly enjoyed it. Hotel and rooms were well maintained. Excellent location of hotel with good night view of Al Ain city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nithyanandan R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Romulo Couples - 02/11/2018 AccorHotels certified review
« Nice and relaxing »

It is nice ang relaxing place are beautiful ang over look but we can not rewuest a late check out... The room is good as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Romulo Jr Chan C., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Junaid I. Families - 01/11/2018 AccorHotels certified review
« Extremely Wonderfull »

There was so many activities for all ages like mini golf, squash, table tennis, mini football, snooker, kids play area, swimming pool and more. Reception lobby was full of natural plants and trees which gives great calmness to the environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Junaid I. I., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Rehan A. C. Families - 31/10/2018 AccorHotels certified review
« Rehan Anwar C. »

Wonderfull. It was our second stay ay Mercure and it was more pleasant and Fantastic than the earlier stay. Plan to come again in December this year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anwar, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nick Families - 31/10/2018 AccorHotels certified review
« Loely - had a great time »

Like the hotel very much. Friendly and good for children. Struggled a bit with food at the restaurants, as was told we could only get the children's dinner menu as room service, but apart from that it was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Fiona Solo - 31/10/2018 AccorHotels certified review
« Excellent Hotel »

Very comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Smith, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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