Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Hotel Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

Our hotels AccorHotels
4.0/5 1,132 reviews
All hotels in Al ain
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 299.00 AED Non member rate
From 269.10 AED Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • AL AIN AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon
  • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • WiFi in your room
    • Work desk in all rooms
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Computer
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,683 reviews

Our guest reviews for Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,132 reviews
AccorHotels certified review
Anonymous Friends - 13/02/2018

Comfortable stay! The guy in lawrence bar was very helpful.

AccorHotels certified review
Anonymous Couples - 13/02/2018
« Nice getaway from Dubai »

Relaxed and comfortable

AccorHotels certified review
Diwaker S. Families - 11/02/2018
« This time it wasn’t worth it rather a torture ! »

So we stayed there in the hotel on Thursday 8th Feb 2018 booking two Superior Rooms facing Pool Side. Now to our surprise there was a Private Pool Party which we weren’t aware about. They played music really loud all night until 3am and we with our kids just couldn’t sleep properly. We complained a couple of times at the reception but nothing worked out. I would say this was probably the worst ever stay with Mercure. It’s hard to understand If you have guest sleeping in the room how can you offer a place for private parties with such loud music and DJ’s right below their rooms. That actually not a relaxed night at all and I would definitely say it was a waste of money. We complained the next Day morning as well at the reception but they were just so irresponsive to what we said. They should clearly mention on their websites if they have such parties and events so that the guests have an option to choose from spoiling their night staying at the hotel or sleeping in comfort at home. I would definitely want to get this waste money refunded in exchange for Accor points or what ever as it was just not worth it. For your reference that’s my contact number 00…88

AccorHotels certified review
Shami Families - 10/02/2018
« Satisfactory Stay »

Hotel ambiance is good, particularly the view and climate. It was a leisure trip with my family for 3D & 2N. Feb 5th to 7th 2018.. Rooms were neat nd tidy...Hospitality was average..Staffs need to be more friendly... The big disaster was the swimming pool, they told the pool is temperature maintained but when my hus and daughter went for a swim, water temp was 19 deg Cel...When we enquired they said 2 of 3 water heater is under maintenance from last week...They hides this when we confirmed our booking which we specifically asked for... The next problem what I felt was their buffet.. We had dinner from their restaurant... Unfortunately they served food which was not to the standard of a 4 star rated hotel...So for the next day dinner we drive all the way down to Al-Ain town to have food... “Biriyani Pot” Excellent food... As we have booked the stay with breakfast, we had breakfast both days from the hotel...Thanks to the Chef, food was not bad but the chef knows only 1 menu...Both Days we had same items on table... Al khyma shisha spot is really nice...You can spent some time over there...Kids activity area particularly Golf play area, kids will like it... Overall the stay was average, certainly needs to improve the overall hospitality..

AccorHotels certified review
Anuj J. Families - 10/02/2018
« Awsome, Enjoyable and Refreshable. »

Awsome, Enjoyable and Refreshable.

AccorHotels certified review
Dr V. K. P. Families - 05/02/2018

Overall good stay. However , the male front desk staff need a bit more of politeness n professionalism in their dealing with customers. Regards

AccorHotels certified review
Obaid M. Families - 04/02/2018
« Very Spacious Rooms and a very courteous service. »

Rooms were bigger than expected. Staff at the reception and at other places were very warm and courteous. Activities for children were also good. But best of all was the hotel Location. Loved it!!! Only thing I didn't liked was expense food in the restaurants. But I understand the cost of operations. Hence no issue. Overall it was a good experience.

AccorHotels certified review
D Solo - 04/02/2018

Great

AccorHotels certified review
Syed O. K. Families - 03/02/2018
« The View & the service of de hotel is perfectly awesome. »

It was really great worth recommending to others.

AccorHotels certified review
Mohamed Families - 01/02/2018
« Lovely location, can’t spend more than few hours »

PROS Location great. Food is good. Liked the eco friendly steps regarding towels and sheets. Commendable to maintain a hotel at that height on a mountain CONS Rooms are very small. Water provided was only two 500ml bottles for a family of 4 for one whole day. Television and channels not worth watching. Staff are either not interested in their duties or lazy. The activity areas for adults and children have old or broken things.

AccorHotels certified review
Muthu R. Families - 29/01/2018
« I have decided to visit again »

the location, service, and facility are very satisfactory. my kids are delighted to have a visit again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muthu R. Sivalingam, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Wafa A. Business - 28/01/2018
« AMMMMMAZING »

SPEECHLESS...... THEY WERE VERY FRIENDLY , FELT AT HOME ,SERVICE EXCELLENT PROFESSIONAL WHERE I DID NOT FIND IT IN ANY OTHER FIVE STARS HOTEL. I APPRECIATE AND APPLAUD Mrs RIMA RAWASS FOR HER EFFORTS TO KEEP MERCURE GRAND JEBEL HAFEED AL AIN HOTEL ONE OF THE MOST INTERESTED HOTEL IN UAE.

AccorHotels certified review
Ss Families - 24/01/2018
« It was an amazing stay »

Very friendly staff, rooms were spacious, clean and comfortable. There was also quite a variety of facilities to keep us entertained throughout our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siti Salmah H., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Shreshtha B. Families - 23/01/2018
« It was very comforting and the hospitality was at its best. »

Will visit again for a quick relaxing expierence.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shreshtha B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Alex S. Families - 22/01/2018
« Beautiful location exceeded our expectations »

Staff were very well trained and attentive. Room was comfortable and clean. Bathroom decor was a little tired and could use a refurbishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra s., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 20/01/2018
« Very good »

Nice location. lot of activities there. Pool bar staff Dariya was very supportive and good service. we booked full boarding for 2 days. restaurant staff were very nice and cooperative. good and tasty food even though limited menu which is good as per my opinion. balcony was not spacious even though they charged for pool view. over all good experience. need some kids menu in restaurant like french fries and nuggets etc... i could not see that in two days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vijay K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Lopez Families - 19/01/2018
« Great service »

Nice hotel with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sei young fourez, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Gamal K. Families - 19/01/2018

Very good

AccorHotels certified review
Rajesh Families - 15/01/2018
« Nice property & brilliant staff »

Overall a great experience...only grouse was when I had informed family of 4 during booking and was allotted a Superior room has expected it to be slightly bigger than allotted. Anyway the overall stay was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajesh M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Zoe Couples - 15/01/2018
« Nice staff but slow service »

Very basic decor but functional room. Nice staff but slow service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoe A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 299.00 AED Non member rate
From 269.10 AED Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates