Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Hotel Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

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4.0/5 1,075 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • AL AIN AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon
  • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • WiFi in your room
    • Work desk in all rooms
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Computer
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,543 reviews

Our guest reviews for Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,075 reviews
AccorHotels certified review
Samer Families - 10/11/2017
« Calm mountain location »

Calm and warm ... clean rooms ... nice pool ... nive golf area ... expensive food value doesnt match mid quality ... supportive stuff

AccorHotels certified review
Chahine A. Families - 09/11/2017
« Good hotel »

The hotel and it's services are good, but it is little far from the city center

AccorHotels certified review
Hamza Families - 08/11/2017
« first & last time »

first & last time

AccorHotels certified review
Issam M. K. Families - 07/11/2017
« Experience to be repeated »

It was fantastic experience with my family in a quite ambiance & environment and the good weather was a plus

AccorHotels certified review
John Families - 07/11/2017
« Nice mountain resort but disappointing bathroom »

We managed to find a good deal that gave us an executive suite for two nights, with more space than we could have imagined, but were very disappointed by the bathroom. It is very small and the shower is in the narrow end of the bath, just like when showers were first introduced! The rest of the hotel is great with good facilities, dining and staff.

AccorHotels certified review
Vasuki Couples - 06/11/2017
« Amazing venue, Good Swimming Pool, Average food »

I loved the venue of the hotel. Swimming pool and the slides were fun. The only disappointment for me was the food both in the Arabic restaurant and the Italian restaurant. Chicken was over cooked and chewy. I am one of those few people who dont like stray Cats. So when they jump on the table when you are eating food is big turn off.

AccorHotels certified review
Anonymous Solo - 05/11/2017
« Very Expensive »

Everywhere was very pricey, with prices for drinks and food "subject to taxes and charges" rather than showing the inclusive price. I found this to be very misleading. The breakfast selection was poor, definitely not worth 90 AED, which is why I did not pay for it the second day of my stay. There was not enough variety of hot food nor juices.

AccorHotels certified review
Ac Families - 05/11/2017
« Good »

We had a great stay at the hotel! The reception staff especially Ibrahim and Shilpa were friendly and very helpful. The beds were great and accommodated our families very well. The children enjoyed the slides and water feature in the kids area very much. The views were absolutely stunning too. We weren't very impressed with the dinner and the service but the breakfast was enjoyable.

AccorHotels certified review
Ak Families - 05/11/2017
« Really enjoyed the stay. »

The staff was friendly and cooperative. Cleanliness was maintained. Overall experience was good.

AccorHotels certified review
Annie D. Friends - 04/11/2017
« good service, great location »

staff were friendly, great location, buffet restaurant had a wide choice of food, buffet staff were very helpful, room was clean,

AccorHotels certified review
Badriea M. Families - 04/11/2017

I am a regular guest for almost 15 years . And I can notice that your guest service/hospitality is going down and I will think many times to go back again. I am pregnant at 9 months and we stay at Um Al Quwin . I have request for late check out until 2:30 or 3pm to avoid Dubai traffic (Thursday evening) and they did not allow me . they told me to pay additional 150 for late check out keeping in mind that we check in around 8pm . When I was checking out I saw many empty rooms and I don't think the hotel will lose if you have allowed me to stay an additional 2 hours considering my special health conditions . The room was not clean and the furniture are old

AccorHotels certified review
Rich Families - 03/11/2017
« Amazing »

Awesome experience. Loved the hotel and it's location. Staff are excellent. Would recommend it to everyone

AccorHotels certified review
Ahmad Q. Families - 03/11/2017

Perfect

AccorHotels certified review
Adnan K. Families - 02/11/2017
« It was Good »

The staff was very welcoming and supportive, the facility was very nice specially the swimming pools. the lunch and dinner menu could have been better, breakfast menu was very good.

AccorHotels certified review
Irina Families - 31/10/2017
« Great location but hotel needs major renovation »

We enjoyed weather and location but property itself was major disappointment. Rooms need renovation: bathroom grouting was painted white in a very messy way, bathrooms dirty, floors in the room dont appear clean aither. Facilities worn out. Kids pool is extremely cold. Rstaurants in the hotal carry very poor service (we tried Khaima and had to wait for our food for like an hour and it was not compensated with quality). Food quality and selection is poor. We had double room with extra bed and end up paying 650 aed! Which is a lot for this hotel, very overpriced! Though it was for 3 adults, we had just one bathrope and slippers in the room.

AccorHotels certified review
Melissa J. Couples - 31/10/2017
« Service is shocking »

Upon checking in, we requested a king bed - this was just 2 pushed together singles. Our room door was open wen we got to the room, no towels at all in the room, upon asking the front desk, no apology, however said they would bring the towels. This was dropped on the luggage rack on top of our clothes and shoes. As a hotelier I raised my concerns to the Duty Manager (Krishnan), however I am still waiting for his call back. Upon check out I raised my concerns and disappointment again at the front desk, the lady promised someone would call. I checked out on Sunday and still no call. I understand I had a Groupon voucher... which is clearly not as important to your team, but this service is unacceptable. Also the Al Ain Zoo tickets included in the price were never provided.

AccorHotels certified review
Reena P. Families - 31/10/2017
« Amazing experience »

This was our 4th time stay in Mercure, its been a wonderful experience with our kids.

AccorHotels certified review
Dipesh G. Families - 31/10/2017
« It was ok. »

My daughter couldn't enjoy the kids pool cum rain dance as water was too cold and water speed in 2 slides was not fast which required manual pushing in between. Steam and Sauna rooms were not kept ON so had to wait 15-20mins on both days and the impact and temperature wasn't as required.

AccorHotels certified review
Awad A. A. Couples - 30/10/2017
« it was not good »

my name Awad Al Alatatra, please note we were staying at rooms No 215,217,209 my friends and my self in 27 October 2017 and in the 3 rooms there was cockroaches. I made a complain unfortunately no one even called me.

AccorHotels certified review
J M. Families - 30/10/2017
« Disappointed »

The hotel was outdated. All inclusive was far from all inclusive and not worth the extra. Gym opening hours poor and service at pool vet slow

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