Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Hotel Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

4.0/5 1,324 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 242.19 AED Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Al Ain International Airport
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
    • Tanning salon
  • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • 220/240 V AC
    • Data port in room
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,191 reviews

Our guest reviews for Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,324 reviews
Sanis Families - 11/01/2019 AccorHotels certified review
« Great Location but room needs maintenance. »

Location is perfect however the room needs refurbishment. I was upgraded to a suite which was great but the walls need refurbishment and sofa was dirty and stained. Check in girl was very friendly and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanisman A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Munas Families - 09/01/2019 AccorHotels certified review

Good location, bad buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed Sulthan M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Ms Families - 07/01/2019 AccorHotels certified review
« Excellent »

From the start at check-in with Timothy and continuing on every interaction and service we got was very well executed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Aya B. Families - 07/01/2019 AccorHotels certified review
« Amazing stay »

We love this hotel, we come here at least twice every year. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamad B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Tim W. Families - 07/01/2019 AccorHotels certified review
« A Great Place for Families »

Spent 3 nights here in December. it was a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy W., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Sarah Families - 07/01/2019 AccorHotels certified review
« Make things hotter! »

Lovely location, hotel feels a bit old but the location makes up for it. Shower was not hot enough, buffet at Belvedere's was not hot enough for dinner and breakfast and the coffee at breakfast could have been hotter too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Niranjan Families - 06/01/2019 AccorHotels certified review
« Amazing Place for staycation »

The Rooms had great views and the pool was one of the best I have been in UAE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niranjan Balaji T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Wendy J. C. Solo - 03/01/2019 AccorHotels certified review
« A fantastic treat! »

brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy Jane C., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Jofrey A. Couples - 03/01/2019 AccorHotels certified review
« It was a breath taking experience with a very accomodating staffs. »

Great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jofrey A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Manoj K. J. Families - 03/01/2019 AccorHotels certified review

We had a great time staying in the hotel. The night view was amazing. We enjoyed all the sports activities My kids liked the mini golf and pool area with water park . I would suggest to add some more vegetarian items in breakfast menu . overall it was a wonderful experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manoj J., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Delphin W. Families - 03/01/2019 AccorHotels certified review
« It was a great short vacation for me and my family »

Check in was a breeze. The room was clean enough. Felt the interiors were a bit outdated though. Bathroom needs to be looked into as we had water being stagnant at the door after we had a shower and we had to use the flush the toilet numerous times after use due to low pressure which does need maintenance. Had a good evening walk around the property which had plenty of activities. Dinner was lavish, well planned. The dessert section needs to be looked into mainly the cakes (would have been nice if it were more soft and fresh) breakfast was filling and we had a lot of options to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernandez Delphin W., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Amrith S. Families - 02/01/2019 AccorHotels certified review
« Very pleasant stay »

We had a 2 night stay at the hotel from 24th to 26th. The stay was very comfortable.. Kids enjoyed the mini golf course, heated pool and table football!! The gesture by hotel staff to distribute gifts for kids on Christmas day was really nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amrith S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Rajesh A. Families - 01/01/2019 AccorHotels certified review
« Stay in Mercure Jabel Hafeet »

My stay in Mercure Jabel Hafeet was very plasent .Hotel was kept and maintained in good condition and food served was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajesh A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Tarun B. Families - 01/01/2019 AccorHotels certified review
« Pleasant stay on Mercure Grand Jebel Hafeet Al Ain Hotel »

Helpful and co-operative staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tarun B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Deb M. Couples - 31/12/2018 AccorHotels certified review
« Beautiful view and lovely hotel »

The hotel is a beautiful location. Room was fine. Room could stand some upgrades for the price but the location could not be beat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Wael Families - 31/12/2018 AccorHotels certified review
« Manageable »

The major concern when we found a nail in the plate during the dinner and we reported it to the staff there. It was a big question mark about the quality followed in the restaurant!!! Secondly the room was small for a family which was not well prescribed on Cobone while booking, it was supposed to be for 2 adults and 2 children below 12 years but definitely it is not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wael A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Raghu Families - 31/12/2018 AccorHotels certified review
« Very satisfied - except for the dinner options »

Very good check-in and check-out experience. Got the rooms we requested, recreational facilities were good. Only problem was that your restaurant was not serving a la carte options, and we had to eat at the Arabic place that was basically a sheesha joint

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raghunath T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Families - 31/12/2018 AccorHotels certified review
« excellent »

it was an great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inderjeet A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Mohammad T. E. Families - 30/12/2018 AccorHotels certified review
« Mohammad Tanweer E. »

It was breathtaking, Thank you very much to hotel management. One Comment: In my room WC shattaf(Hose pipe) Should not be in the left side of WC, It must be fixed in the right side). I did not get corporate rate lunch which was informed me initially.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad Tanweer E., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Tariq A. Families - 30/12/2018 AccorHotels certified review
« Just Amazing »

enjoyed every bit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sadsia Tariq A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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