Hotel - Sofitel Marrakech Lounge & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Marrakech Lounge & Spa Hotel

Our hotels AccorHotels
4.0/5 2,985 reviews
All hotels in Marrakech
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 2900.00 MAD Non member rate
From 2610.00 MAD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

  • 163 rooms
  • 50 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 42 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,174 reviews

Our guest reviews for Sofitel Marrakech Lounge & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,985 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jue W. Business - 15/04/2018
« disappointing »

Nicely decorated hotel but no concept of service. When you get to the check in/ check out, no one acknowledges you. The service staff talks to each other and when you approach them they point to another person in the next counter or someone else walks up and you are in line, they ignore you and serve that customer! The breakfast room was a disaster, you order beverage and it never comes until you stop another and another person. You come anytime after 8am, there are no clean tables and when you ask someone they disappears and never come back. The whole time I was there, I had to clean my own table and get silverware, cups from other tables Worst of all is when I ask the concierge what would be the estimated price for one of the leather shoe hanging on your wall in the lobby as I would like to buy one in the market and she advise Dirhams 300 when in actual fact it is only at most Dirhams 200 at the airport. Because of her advise I got a horrible deal at the Souks/ Market and ended up paying more than what I would have paid at the airport by 100 dirhams! What is the point of having a concierge that does not help tourists which is Morocco's main industry. Preying on tourists will not help your country and it is disappointing that an International chain hotel like Sofitel does not have a better policy. I was planning return with my family as I wanted to see how my business experience would be but my first experience at marrakech was so poor that I am unlikely to return and will tell anyone who ask not to visitation all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jue W., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

TripAdvisor review
Couples - 14/04/2018
« overrated »

Poorly managed staff. Would generally provide indifferent service, at best. Very slow, frequently ignored etc. Not as good as some 3 stars we've used. Had consistent experience with this chain throughout Morocco

Our hotel has responded to the review
Our hotel has responded to the review

Dear interested2018, First of all, we are sorry to read that your experience has not lived up to your legitimate expectations. At Sofitel, your opinion is very valuable; That's why we thank you for taking the time to write to us after your stay at the Sofitel Marrakech. Be sure that everything is done to improve our quality of service. Hoping to regain your trust, Best Regards, Ahmed Benkirane General Manager

AccorHotels certified review
R. Couples - 13/04/2018
« Good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Gabriel A. Friends - 10/04/2018
« Beautiful Hotel in a Magnificent surrounding »

Most enjoyable experience where one can feel the true meaning of hospitality !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear GABRIEL A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Randall W. Couples - 09/04/2018
« Great stay. »

perfect location and great accommodations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Samir Couples - 07/04/2018
« Top »

Top

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Michigan Families - 06/04/2018
« Clean, nice, helpful and safe »

Perfect! The staff was amazing and the hotel is very clean. The staff in the kids club were extra kind. It was my husbands 50th birthday and they help my daughter put on a birthday party. Thanks to Loubna and Zohra for all their kindness and love to help riya celebrate her dad birthday! Excellent staff and very loving

Our hotel has responded to the review
Our hotel has responded to the review

Dear MADAN ACHURI, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Ken J. Families - 04/04/2018
« OK »

the overall experience was alright. the rooms were in an area that was apparently undergoing some maintenance. the rooms themselves were NOT 100% ready. the televisions did not receive a signal, and when maintenance checked, neither TV in rooms 450 and 451 were even connected to the satellite cable. probably a minor "oversight". the drain in the shower of room 451 was not "clear" and allowed water to back up. another minor inconvenience that was resolved, but should never have happened in a hotel such as Sofitel. service in the Breakfast area was excruciatingly SLOW. I realize the hotel was completely booked, but to need to ask for coffee or milk not once, not twice but three times on multiple occasions is a bit much to ask. these are simple, possibly minor issues, but they do leave a lasting impression

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth Johnson, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Karim H. Couples - 03/04/2018
« Was ok »

The hotel location was great the service was great but the room was very bad ,we had lots of ants .

Our hotel has responded to the review
Our hotel has responded to the review

Dear KARIM HALABY, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
L D. Families - 02/04/2018

Generally good but bar and restaurant staff could be more attentive especially at breakfast. Very focused on French speaking guests only

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie Duckett, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Robby G. Couples - 30/03/2018
« Very Good »

had a great 4 nights hotel was very good room nice and food excellent . staff were very friendly and a special thanks to Sara from customer relations nothing was too much trouble she was a pleasure to speak to a real asset to the hotel. the other members of staff who were a pleasure was housemaid Fatima our room was always very well made. the bar staff Aziz and Mustapha and at the L'orangerie restaurant Majda & Siham, and the best waiter we have met for a while the cool Mr Big, Saber thanks to all of you

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT G., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with people mentionned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Chantel K. Friends - 26/03/2018
« Over all good experience great welcoming and check in staff »

It was a beautiful hotel with great service... the food was amazing the spa was great. We had some issues with our reservation but after we talked with the front desk we were so pleased with thier accommodations. The security of the hotel made us feel safe. The breakfast was fantastic, we had a little issue but the manager Ran and helped us out. The spa was great I just suggest you let us (the guest) tip with card, especially because the atm machine was broken. Pool amenities were great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAUREN RAD, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
B. M. Couples - 24/03/2018
« Very satisfied »

Very pleasant stay and the staff were very attentive to our needs.Especially at the Lawrance bar namely: the manager Wiam, the waiters Siham and Younes and also the " Hotesse d' acceuil " Majda.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOUNA BENOMAR, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Hanane Families - 23/03/2018
« Beautiful place and very nice stuff »

Its the best vacation ever i had , i want to thank all the stuff working in sofitel specially fatime ( makes good baghrir and msamen) jamal (very fresh juices). Abdrahman +haj abdo+mustupha+ said , everybody took care of us . Thank you so much sofitel marrakch

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUNNY W., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
D. Families - 23/03/2018
« Unforgettable »

All services were perfect : restaurants, reception, housekeeping and attentions. Thank you very much for the smiling staff and warming welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yamina Karima D., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Catherine H. Friends - 22/03/2018
« Slightly disappointed »

Wonderful garden and facilities in a wonderful city and my room was great as a single traveler Sadly staff in general service areas like the veranda in the afternoon and evening were not attentive or interested in service in one word they are slack

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine H., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Justin Business - 21/03/2018
« Amazing! »

From the moment I stepped into the main reception hall and received a warm and inviting welcome, I knew it would be a great stay. The hospitality did not disappoint!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin H., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Anonymous Couples - 20/03/2018
« Attentive and relaxing stay »

The staff was friendly and attentive. Room service was pricey for what we ordered. Only downside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback We are. We are sorry that the service of the roomservice did not live up to your expectations. We hope to improve it for your next stay. We hope to welcome you back to our hotel very soon! Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Raouia S. Families - 20/03/2018
« Amazing »

Stayed in few hotel in marrakech . But Sofitel imperial palace its the best . Specially the welcoming from Mr Mohammed amani who managed a very smooth stay in the hotel . With a butler he is very good host and credit to the hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raouia s., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, specialy with Monsieur Mohamed amani. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Sue Friends - 17/03/2018
« A haven of tranquility »

We were warmly greeted on arrival by Hanane on Reception who has the most wonderful smile, and was very helpful during our stay along with Ah, and Adil on concierge. The hotel staff throughout were all very welcoming, and wanting to please; any issues promptly dealt with. The hotel grounds and swimming pool areas are beautiful, quiet, and a real place of relaxation. The buffet breakfast was a feast for the eyes (as well as the tummy!) with fantastic range of choice from strawberries and fresh fruit, delicious pastries & crepes, to freshly cooked omelettes; and a section for gluten-free breads/pastries. The serving of tea and coffee could be more efficient and consistent - it took ages each morning for these to arrive and sometimes coffee was a cafetiere, other times simply a cup of coffee (don't know why), but I'm not complaining. Breakfast was still a treat! Lovely comfortable beds and soft pillows - bliss! Some of the bedrooms are decoratively a little tired, but it looks like the hotel is refurbishing, but nonethless they are still very nice rooms. Mine looked out over the pool, and a view of the mountains in the distance - fabulous! Overall, this was a great stay in a lovely friendly environment, and I am planning my return. I went with a friend, but would happily go back on my own; I felt very safe and that is important. A great place to stay in Marrakech.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan Robinson, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 2900.00 MAD Non member rate
From 2610.00 MAD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 0 m Sofitel Marrakech Palais Imperial
Sofitel Marrakech Palais Imperial Hotel
From
From 3200.00 MAD Non member rate
From 2880.00 MAD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 130 m Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
From
From 1032.00 MAD Non member rate
From 928.80 MAD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.7 km ibis Marrakech Centre Gare
ibis Marrakech Centre Gare Hotel
From
From 406.00 MAD Non member rate
From 385.70 MAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.8 km Angsana Riads Collection
Angsana Riads Collection Hotel
From
From 124.00 EUR Non member rate
From 124.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in MARRAKECH
See rates