Hotel - Sofitel Marrakech Lounge & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Marrakech Lounge & Spa Hotel

4.0/5 3,195 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

  • 163 rooms
  • 50 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 42 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,666 reviews

Our guest reviews for Sofitel Marrakech Lounge & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,195 reviews
Kaoutar B. (. Families - 06/08/2018 AccorHotels certified review
« 1000 Thanks »

My husband (Hassan Bezzizi) and the children had a unforgettable experience. Thanks to the staff we know for years know. It is always a pleasure to come to Sofitel Marrakech. This year was special, we celebrated 20 years wedding anniversary. Our special thanks go to: Wafaa from the reception, Ilham & Brahim for the breakfast, Zakaria & Loubna (room service), Abdelhakim (tea moments), Soleiman, Soufian, Younes, Fadel, Adel en Hassan (the pool team), Abdelillah (So) and finally Loubna & Zohra (Kids Suite). They are dedicated & motivated to make Sofitel Marrakech an incredible experience and not just for us, but also other visitors (new ones & regulars). 1000 Thanks and see you next time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAOUTAR B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, more precisely Wafaa, Ilham, Brahim, Zakaria, Loubna, Abdelhakim, Soleiman, Soufian, Younes, Fadel, Adel en Hassan, Abdelillah, Loubna and Zohra. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Hassan B. Families - 06/08/2018 AccorHotels certified review
« Again a wonderful experience »

Dear Mr Benkirane, We had chosen the Sofitel Marrakech to celebrate our 20 years' wedding anniversary. Thanks to your team, it was "again" a wonderful experience. It felt like a second home. Therefore our special thanks goes to your staff. My wife & I, would like to mention some of those, who made it an unforgettable moment. Unfortunately, I didn't get all the names. We were VIP received by Miss Wafaa from the reception. Our check-in was already prepared in advance & she knew our room requirements. She gave Sofitel a very good "first" impression. Like always the Kids Suite is there to receive our young children with a lot of motivation and interesting programs. Thank you Miss Loubna & Zohra. Special thanks for Abdelhakim and his tea moments with him. I appreciate the chats with him and the kids love him! The room service team was at its best. Thanks to Loubna Elmaztawi & Zakaria. The pool is one of the important moments at the Sofitel, therefore our thanks to Mr Soleiman, Soufian, Younes, Fadel, Adel and Hassan. They were always there to help and the friendly chats. The same for the breakfast: Miss Ilham & Mr Brahim, always around our table to make sure we have a pleasant morning. Last but not least, Mr Abdelilah was more than a fine host in the So. He made sure we had a fantastic night out. Thanks to you all for the 6* service, you gave us again a reason to come back!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, more specificaly to Wafaa, Loubna, Zohra, Abdelhakim, Loubna Elmaztawi, Zakaria, Soleiman, Soufian, Younes, Fadel, Adel, Hassan, Ilham, Mr Brahim and Abdelilah. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

Thamood A. A. Couples - 03/08/2018 AccorHotels certified review
« Mr »

I loved the sofitel in Marakiche 'll a regular sofitel customer and love it. Every thing was perfect. Location was great and the cuisine was testy. Thanks for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thamood Al A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Stefan M. Families - 28/07/2018 AccorHotels certified review
« Rip off - worn out room and hotel »

At a first glance the Hotel looks nice but on the second look everything is damaged and worn out. The price level for everything is ridiculous and is not even close to be justified. I spent more than 500 nights in hotels all over the planet in the last couple of years and know what I talk about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan M., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Mayra Business - 27/07/2018 AccorHotels certified review
« Overall great experience! »

Overall a pleasant hotel, great accommodations in the room, nice and clean comfortable bedding. Unfortunately, there were NO English channels so that was frustrating!! The breakfast was great, dinner just OK and drinks at the bar were good. Massage treatment was just OK but i was also a bit late so maybe the overall mood was jeopardized. Definitely recommend this hotel with some improvements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mayra A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you also for your improvements points, we took care of them and will do our best to improve them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Ms B. L. Families - 23/07/2018 AccorHotels certified review
« Great hotel facilities, nice location but service could be better »

I stayed at the hotel for 1 night - had a wedding close by. The hotel is stunning and facilities were great but aervice was disappointing. Check-in was very slow. On my room, the bathroom had some problems, some fixtures were broken. Room service was extremely slow (took more than 1 hour to get a soup and a sandwich delivered !!!).

Our hotel has responded to the review
Our hotel has responded to the review

Dear BELLKISS L., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

R T. Couples - 22/07/2018 AccorHotels certified review
« Service is inconsistent with preference given to French or morroncan »

Room was spacious and comfortable Breakfast selection was not always fresh and there were flie in the room Need to have better selection of eggs....like Eggs Benedict

Our hotel has responded to the review
Our hotel has responded to the review

Dear catherine t., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Soumaya K. Couples - 22/07/2018 AccorHotels certified review
« I was so happy »

So nice but today i just recognize that you deduct a sum from my credit card and the fees was all paid before we leave the hotel Please justify

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIE S., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning your invoice, could you please send an email to my assistant with your request and a copy of the justif of your pre-payment: H3… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

A. S. Business - 20/07/2018 AccorHotels certified review
« Excellent stay magnifique team and great GM »

Great welcome , smiles everywhere , impressive breakfast a unique place in Morocco

Our hotel has responded to the review
Our hotel has responded to the review

Dear s. A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Sarah N. Couples - 19/07/2018 AccorHotels certified review

Exceptional, everyone was friendly & curtious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah N., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

S. Couples - 18/07/2018 AccorHotels certified review
« Horrible staff »

Breakfast paid whereas not taken Rooms not aligned with the booking Staff disrespectful

Our hotel has responded to the review
Our hotel has responded to the review

Dear LISE S., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Abdul Q. Friends - 16/07/2018 AccorHotels certified review
« Fantastic Service »

The staff and other personnel at the hotel go over and beyond our expectations. Starting with the night manager who checked us in Mr Taha who handle our arrival in a perfect manner. We ask for a few things and in was done immediately. The Room Service manager Miss Shiam always delivered our food with a smile and nothing again was too much trouble for her. She also gave us pastries and fruit everyday which was a very nice touch. This is the best hotel in Marrakesh, please don't hesitate to book and find out for yourself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear abdul Q., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

M. D. Families - 13/07/2018 AccorHotels certified review

My stay with family was great at the Sofitel Marrakech The staff welcoming was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear d. M., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. We invit you to share your magnificent experience on our social media : TripAdvisor : https://bit.ly/2M63uOF Facebook : https://bit.ly/2JpIVuP Google Sincerely, Ahmed BENKIRANE General Manager.

F. Families - 12/07/2018 AccorHotels certified review
« Mrs »

I booked 10 days expecting a amazing time but was left agitated as there was No ramp for pushchairs for my 2 children when entering hotel and exiting. No ramp whilst going to pool for pushchairs. I booked a full board and was told The restaurant was closed as they were refurbishing when I got there. The steam room and sauna was also going through refurbishments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibrahim F., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that this problem was an exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE General Manager.

Supertrev Couples - 11/07/2018 AccorHotels certified review
« Super »

Lovely hotel, great location. Pool area excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mandy O., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. We invit you to share your magnificent experience on our social media : TripAdvisor : https://bit.ly/2M63uOF Facebook : https://bit.ly/2JpIVuP Google Sincerely, Ahmed BENKIRANE General Manager.

Anonymous Business - 10/07/2018 AccorHotels certified review
« beautiful pool »

I enjoyed my stay greatly, but I was very disappointed there was such a high fee (for GUESTS!) to use the infinity pool)

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed BENKIRANE General Manager.

Francis P. Couples - 09/07/2018 AccorHotels certified review
« Beautiful hotel and nice refurbished rooms, ver nice staff but not always quick, and works going on »

Overall the start was a bit shaky as the room was not ready, and we had to wait until 3.30PM. We arrived at 11.30PM and they said the room was being cleaned... Suprising that this takes 4 hours. Overall the new rooms are very nice, perhaps smallish, but comfortable altogether. The pool experience was double. Staff is very friendly however very slow. Ordering a bottle of water should not take 30 minutes... and it was every single time. Breakfast is simply perfect. This will most likely be our best memory altogether.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis P., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We invit you to share your magnificent experience on our social media : 1. TripAdvisor : https://bit.ly/2M63uOF 2. Facebook : https://bit.ly/2JpIVuP 3. Google Sincerely, Ahmed BENKIRANE General Manager.

M. Families - 04/07/2018 AccorHotels certified review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Madame M., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame M., nos salutations distinguées. Nous vous invitons à partager cette magnifique expérience sur nos différents réseaux sociaux : 1. TripAdvisor : https://bit.ly/2M63uOF 2. Facebook : https://bit.ly/2JpIVuP 3. Google Bien cordialement, Ahmed BENKIRANE Directeur Général.

Hicham Business - 03/07/2018 AccorHotels certified review
« Top »

Bravo et merci Saad, aida, Mehdi b, HANANE Hicham réception , bassin , tawfik bagagiste, sanae, meryem, hind, aziza le bar, siham, hanane, Hamid, hassna , SOUFIANE Hassan haddou Room service, cotch Abdou , au SO nasser, amine, Sakina, youness, Gino..........

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur A., Nous tenons à vous remercier très sincèrement d'avoir pris le temps de partager vos impressions suite à votre séjour à Sofitel Marrakech Lounge & Spa. Toute l'équipe est très touchée et vous remercie. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur A., en l’expression de nos sentiments les meilleurs. Nous vous invitons à partager cette magnifique expérience sur nos différents réseaux sociaux : 1. TripAdvisor : https://bit.ly/2M63uOF 2. Facebook : https://bit.ly/2JpIVuP 3. Google Bien cordialement, Ahmed BENKIRANE Directeur Général.

Natalia Couples - 01/07/2018 AccorHotels certified review
« Language barrier »

The hotel is beautiful and the room perfect We just felt the staff made almost no effort to speak to us I felt if you don speak French then hey don’t want to know We orders a few times at the pool and it felt like we were being ignored We had to ask at least 3 people before one of them would actually bring us what we wanted

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry to hear that your experience with us has not lived up to your legitimate expectations and we would like to offer you our sincere apologies. Your comments will be forwarded to the services involves, especially to the Pool service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE General Manager.

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