Hotel - Sofitel Marrakech Lounge & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Marrakech Lounge & Spa Hotel

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4.0/5 3,073 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
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Hotel location

Our rooms

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

  • 163 rooms
  • 50 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 42 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,419 reviews

Our guest reviews for Sofitel Marrakech Lounge & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,073 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Angela Friends - 14/06/2018
« Good »

Rooms are dark and tired in need of refurbishment. Lobby nice but in need of refurb too. Food excellent. Pool area very nice but again some items are old and there is lots of bird dropping on the beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Iffy A. Friends - 11/06/2018
« Ms »

Helpful and pleasant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

AccorHotels certified review
Margaret M. Business - 10/06/2018
« My overall experience was such that I want to come back to the hotel »

This was my first time of staying at this hotel and I enjoyed it. First the ambience of luxury, then the staff could not do enough. They were there to meet or assist with every need I brought to the front desk. From getting a taxi, to booking an air ticket to even getting me a Dentist. The service was superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We invit you to share your magnificent experience on our social media : 1. TripAdviso: https://bit.ly/2M63uOF 2. Facebook: https://bit.ly/2JpIVuP 3. Google Sincerely, Ahmed BENKIRANE General Manager.

AccorHotels certified review
Cpb Couples - 07/06/2018
« Lovely but customer service was very varied. »

We loved the hotel but the service was a bit frustrating. When eating by the pool and ordering drinks was very slow. It took most days 30 to 40 minutes for our drinks to arrive by the pool. We had to go and remind them several times each day. For food, which on one day, by the time we were served, food ordered, drinks served and food delivered it took over an hour and a bit. It took 15 mins for our espresso after lunch when we were sitting by the bar. We only stayed 3 nights so this was very frustrating. Our room although big, was very dated. Our shower leaked, we asked for extra floor towels to soak up water every time we showered. Room service, we ordered English breakfast tea bags twice but kept getting menthol tea, on the third time we got more menthol but only 2 English breakfast tea bags. On our last evening I sat in the seating area by the bar on my own whilst waiting for my husband. For 10 minutes nobody came to take my order, even though they could see me and I was looking at them to get my attention. Again, not what you would expect from the Sofitel. We loved the personal touch with the roses, the view from our room and the location. The hotel was clean but dated in parts. We would like to come back to Marrakesh and possibly stay agin but will request a more modern room. We hope that the service improves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Marc D. G. Couples - 07/06/2018
« Great experience »

We had a wonderful stay at Sofitel Marrakeck: the room was newly refurbished, well decorated, efficient wifi ... The staff was efficient and welcoming and the food (breakfast and diner) was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Director.

AccorHotels certified review
Anonymous Couples - 07/06/2018
« Perfect location to explore Marrakech »

We had a lovely time at the Sofitel. Thank you for making our stay very enjoyable. The staff was very friendly and welcoming, particularly Youness Faraj at the Palais Darkum. He was very attentive and proactive making us feel special. However, the hotel itself is getting a bit tired. Our room had some broken tiles, the carpet looked a bit dirty and old and the bed was not the most comfortable, with a lump in the middle. Nevertheless, we enjoyed our short stay very much...thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear a., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Youness. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We invit you to share your magnificent experience on our social media : 1. TripAdvisor: https://bit.ly/2M63uOF 2. Facebook: https://bit.ly/2JpIVuP 3. Google Sincerely, Ahmed BENKIRANE General Manager.

AccorHotels certified review
Anonymous Friends - 04/06/2018
« Nice Hotel »

- The Hotel is very near to the old town, which is awesome - the Pool area was very comfortable - The people at the reception desk were very friendly and always helped you, if you had any questions. - our rooms were always noce prepared and nice housekeepers - breakfast was awesome - the ONLY NEGATIVE: at the pool. When we ordered drinks (even when it just was a water) sometimes we waited up to 40minutes and we already have told them twice. And this happend everyday. As well during the breakfast, people asked us 4 times for our room number but still didnt bring us the check.... and even there we had to wait for the water way to long!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning your improvement reviews ,please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Sincerely, Ahmed BENKIRANE General Manager

AccorHotels certified review
Melanie G. Friends - 01/06/2018
« Wonderful - my 5th stay here and even more amazing! »

As always, we were treated beautifully by your team. We were offered a garden view, ground floor room, which was exactly what we had wished for by your manager, Mohamed Amani - who couldn't have been more helpful and gracious. Taufik on concierge was a gem in helping us with a delivery. Fatima was our wonderful breakfast waitress, by day three our table was laden with our usual as we arrived, we were thrilled. And the pool staff were just awesome. I must however make one very serious complaint. We had to return home and did not want to leave ;) Thanks so much Sofitel Marrakesh, you rock Mel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cunningham, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff specifically, to Mohamed,Taufik and Fatima. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

AccorHotels certified review
Y. S. Friends - 31/05/2018
« Probably best attraction in Marrakech »

Well organized and nice settings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Hanane Business - 30/05/2018
« I had a great service from the front desck , mahdi , abdel rahim iman hanane . They made may say enjoyable, they were very helpful. Thank u so much to them . »

Was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Ana M. Friends - 29/05/2018
« Good service, nice room, nice hotel, good location »

Great experience, nice welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Baekin K. Couples - 21/05/2018
« Lovely short, but relaxing stay. »

This Sofitel is really well located and staffs were quite helpful during our stay. We loved several swimming pools in the hotel, especially on the 1st floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BAEK IN K., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Nadia A. Friends - 13/05/2018
« A nice upscale hotel, but some work to do on the service »

The Sofitel is one of the high end hotels flagsheep in Marrakech, due to its location, service, and history I believe. The hotel is beautiful, with lots of oriental decoration which makes it very authentic, the room was very nice, modern, looking like it was recently refurbished. The pool as well was nice, though loaded - it was difficult to find some space because many people just leave their styff for the whole afternoon even though they do no spend time there - but it's still ok. I personally work for a hotel group and so I am quite carefull when it comes to the service. I apologize for saying that but I was overall disappointed with the staff and service - particularly during breakfast and at the pool, also the room was not done on the first day. I do understand the hotel was fully booked, and I am quite open minded but I just wanted to say that I expected more from the service. Anyway, I would go back to this hotel if I go back to Marrakech. as a recap, because I haven't got space left in the next page issues: Bedroom: not done on the first day. Breakfast: staff very busy and need to ask 10 times for a coffee or tea or juice. Pool: too many people leaving their staff on the benches for the whole afternoon and not more space left/ service also very busy and we missed the lunch because the staff couldnt attend us. thank you Nadia a.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia a., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
K. Friends - 13/05/2018

Very kind staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdelhamid K., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Susan K. O. Couples - 11/05/2018
« Perfection, beautiful, luxurious and very restful since the staff anticipate our every need with a smile. »

As a former diplomat, I have facility of assessment of world class, talented, trained and well experienced professionals and, after numerous stays at the Sofitel, Marrakech, I state here that I have rarely had the pleasure, on a world-wide scale, of truly exceptional customer oriented, customized and personalized client handling, upgraded accommodation whenever possible and impeccable service, with attention to both minor and major details. Sofitel, Marrakech's legendary hospitality is literally incarnated and embodied by Ms Hind El Attar, who has a distinguished manner and a most personable sense of contact, leading her highly efficient, very helpful and willing team players who are incentivized and motivated, as if they were stake holders in the Sofitel ,Marrakech. It is noteworthy that, in particular, Ms Hanane Bougelta, has given outstanding, customized care of our reservations with her convivial communication skills, personal engagement and commitment. Indeed, Hanane was genuinely very thoughtful in surprising me with a splendid birthday cake and a bouquet of flowers, it was an unforgettable moment. Also to be highly commended is Abdelhak of the Baggage Team,honest and hard working, I must also state that all baggage handlers are highly competent and welcoming. Another commendable staff member is Mr Said of the Buffet Breakfast, attentive and efficient, always smiling and serving with pleasure. Thanks also to Aziz and Hassan for excellent Room Service. Well done, these resources differentiate the Sofitel Marrakech from all other luxury hotels I have stayed in, whether for business or vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSAN KRANTZ O., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Alejandro P. Friends - 08/05/2018
« Well not enough for the cost »

In restaurants (9), cleaning rooms, (8), initial reception (7), front desk-rear reception (5). This despot service, nothing amiable, no intention of serving. Concierge (9) Swimming Pool (7) The Environment (8)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
N. O. Business - 06/05/2018
« Won’t come back for sure »

If this is how platinum is treated... wonder how non members are.

Our hotel has responded to the review
Our hotel has responded to the review

Dear O. N., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Anonymous Friends - 01/05/2018
« Very nice stay »

Rooms were of a good standard, breakfast was nice and overall staff were very good, especially Rachida Hicham Fatima Chahira and Nassira.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin Chenery, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Stéphanie Friends - 30/04/2018
« great stay »

I appreciated the hotel as such, nice swiming pool and friendly staff, mainly Saana, I was very happy with her professional approach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear stephanie clouet, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Aziz Couples - 30/04/2018
« Missing out on basics »

Whilst the hotel itself is beautiful and the staff are great, my overall impression was I felt underwhelmed. The hotel seemed to hold back on basic things like shower gel and milk to go with the tea and coffee facilities, which we had to repeatedly ask for. Also, there didn’t seem to be a hairdryer. The breakfast was the best thing for us!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aziz Rajabali, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We took note of your remark and will do our best to improve the services mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

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