Hotel - Sofitel Marrakech Lounge and Spa
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Sofitel Hotel

Sofitel Marrakech Lounge and Spa Hotel

Rue Harroun Errachid  Quartier de l hivernage 
40000  MARRAKECH
MOROCCO

2,823 reviews
TripAdvisor Rating Based on 2,823 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

  • 163 rooms
  • 50 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 42 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Sofitel Marrakech Lounge and Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,823 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 19/06/2017
« No negatives »

I was expecting a good standard of hotel from sofitel and got exactly that. I have have read some not so good reviews but, whilst i'm sure the reviews are honest, I can only say that I had a good 2 nights here. I must say that the other people I know staying here at the same time (more than 5) all shared the same view. I booked a suite and it was enormous with everything you need and plenty that you don't but is still nice to have. The two main pools are fantastic. You have a choice of temperatures depending on how you like it and a large spa pool as well. There is a very nice but pricey poolside restaurant and several bars. If I had one suggestion, it would be to get the waiters to ask people by the pool if they want drinks. You'll sell a shedload of them in 40 degree heat. Generally service was good and the only downside if there was one is that the Medina is still a mile away. Cheap taxi ride but not to walk in that heat. Close to the airport though so that was a bonus. Very nice restaurant around the corner with entertainment (Jad Mahal) I would stay here again if I'm in Marrakech.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Kirtana K Couples - 16/05/2017
« Beautiful hotel but less than stellar service from staff »

The hotel was very beautiful and the grounds were well-kept, including the pool. However, the service from the front desk and housekeeping staff was less than stellar. First, we were assigned a room that was right next to an empty wing, which at first seemed nice since we were so exhausted from our flight and train ride from Casablanca. However, that feeling was short-lived because the next morning, we heard power drill noises starting at 8 AM in the room next to ours. It was a bit frustrating since we were hoping to sleep in a little bit after our long day of travel. When we asked the front desk staff about switching rooms, we were told that we could only upgrade to a more expensive room rather than a similar room to ours. They were very inflexible with our request and for the rest of our stay, we were woken up to loud noises at 8 AM. Second, our hotel room was situated right next to one of the indoor/outdoor restaurants, which played loud music until 1 AM in the morning every night. We asked the front desk staff whether they could ask the restaurant staff to turn down the music and they responded that they would take care of our request. However, after multiple phone calls, the restaurant never lowered down the volume of the music, which meant that the front desk staff never actually "took care" of our request. This was VERY disappointing since we couldn't get a full night's rest during our entire stay due to the loud music until 1 AM and loud construction noises starting at 8 AM. Third, the housekeeping staff never bothered to refill our complimentary tea/coffee selections in the room despite repeated requests. Finally, during check-out, the front desk charged us for additional mini-bar items that we did not use during our stay. The front desk staff had a hard time believing us and made a huge deal about removing the additional charges despite our repeated statements that we were being honest about not using the additional mini-bar items. I would not recommend staying at this Sofitel in Marrakech since the front desk and housekeeping staff do not make any attempt to resolve issues raised by their guests or care about improving the quality of guests' stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirtana K, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Solo travel - 24/04/2017
« Simply Amazing »

The Sofitel Marrakech lounge and spa is one of the best hotels I've stayed in anywhere in the world. It has the perfect mixture of great facilities, large suites, various relaxation options around the pools and caring staff who really make you feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Couples - 23/04/2017
« Great place for a relaxing Easter brak »

The hotel is a very good and pleasant retreat from all the 'hustle and bustle' in and around Marrakech. Good facilities and easy to get into town and as a base for day-trips around Marrakech. Qality of rooms vary and requested to change room from the one given to us upon arrival; smoking room, no view (as promised when booking) and pretty run down compared to ehat was expected form prevous stays at Sofitel / price of the hotel. The staff handled this very well and we were given a new room the folloing day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Couples - 14/04/2017
« Haphazard - aims to please, but disorganized »

We're Platinum members, and arrived to be given the worst Jr Suite in the hotel (in a construction site, no view, ground floor, phone not working,....). When asked about upgrade or why they'd treat Platinum members worse than others, the next day, they changed us to another suite, which was excellent, with great views, etc. Mgmt should plan for their Platinum members and not just assign the "only room left". We used the valet for the car, and one day drove off and parked the car near Jmaa El Fna, turned it off, only to realize the valet forgot to put the key in our keyless car. We had to wait until the hotel sent someone with our key to lock up the car and continue our tourism! Again, disorganization, even though they do everything with a smile and aim to please.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jules, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Couples - 02/04/2017
« Ok »

Im sure this was an amazing hotel 15 years ago. It now comes off as quite old, although the pool area is large and nice; + staff is generally nice and welcoming + breakfast was good, excellent choice + nice pool area + fairly large rooms - we had not been informed of the construction works which lasted 830am - 6pm - the place is quite old and tired - only one restaurant option for lunch with junk food quality (pizza, burgers, etc) - very understaffed at the pool (and at the same time plenty of staff just walking around in the lobby)

Our hotel has responded to the review
Our hotel has responded to the review

Dear AddeBayor, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Guido L Couples - 23/03/2017
« Superb Hotel to chill and relax »

Together with my wife we spent 4 days here and had a great time, the staff was extremely friendly and helpful and the pool area is simply amazing. WiFi was superb, both in speed and easy of connection. We did experience some drawbacks... being attended during breakfast was a challeng, as the staff could not cope with the amount of guests, more than once we had to leave without having received our cappuccinos. also, the furniture in the rooms plays against the comfort of the guests, the chairs they have make such a loud noise when being moved that the first night we were woken up @ 05:30 by our neighbors from upstairs. Quite unpleasant, disturbing and easily avoided by replacing such furniture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NELEM KUMARI, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Friends getaway - 16/03/2017
« Very Nice hotel! »

This hotel is not only one of the best but also very well situated. The rooms are nice and the staff is friendly. Breakfast is a real treat. It's not cheap, but you get real luxery in return. A nice place to enjoy your time off.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

TripAdvisor review
736mekkib Family - 21/12/2016
« Wonderful property and awful service »

What a nice hotel !!! Lobby nicely decorated and room also nice with enough space Great breakfast with large choices Service score is below zero One of the worst one that I experienced in my life SPA and swimming room nice and well maintained

TripAdvisor review
Couples - 31/10/2016
« Could do better »

We stayed 2 nights in October 2016. We arrived tired, We had already checked in online supposedly to save time and have our room keys with the Concierge. However, we were told to sit and wait. Not a good start. We eventually got our room, Dropped our bags and made for the main restaurant, Orangerie. The service was poor, seemed to be lots of staff but badly organised. Our meal was very average and disappointing, particularly for a culinary destination. Our room was large, bed very comfortable, breakfasts were superb. We made sure we eat our for dinner on our second night.. Overall, very disappointing in a Sofitel

TripAdvisor review
eganf2016 Couples - 27/10/2016
« Beautifully luxurious »

I had always wanted to visit Marrakech but did want to stay in a 5 star hotel, which mean staying outside of the medina and we couldnt have made a better decision. Just arriving at the hotel, all staff very friendly, no hanging around reception waiting to check in. It was all very prompt as it was late when we arrived. The scent in the hotel was to die for. The decor was beautiful without been ornate. Although it was a 5 star hotel and the service was 5 star, you still felt comfortable. Our room was lovely overlooking the restaurant and was greeted with petals on our bed. The lounge areas and pool areas were amazing. So many options of where to sit and lounge. I could'nt recommend this hotel highly enough. All the staff were very pleasant and accommodating to us.

TripAdvisor review
Couples - 07/09/2016
« Great hotel in a intriguing city »

We chose this hotel for our anniversary trip to Marrakesh and we were not disappointed. We ordered the airport transfer through the hotel and were welcomed with a hotel sign at the airport and chaufeured with a Mercedes back to the hotel. Whilst the hotel transfer option costs about 3 times what it would cost with one of the local taxi guys the level of comfort is simply unsurpassed. We were welcomed into hotel by many helping hands however despite having completed the online checkin the day before it seemed that this did not add any value as our room keys were not simply ready as expected and we rather had to wait for the local team to complete the check-in again. With the Loung and Spa being the renovated wing of the Sofitel in Marrakesh we were escorted to a wonderfully fitted room on the fourth floor facing the pool and if you travel in winter / spring when their is better visibility you would be able to get a great view of the High Atlas mountains as well. The hotel surprised on the evening of the arrival when staff arrived at 22:40 to complete the complimentary "anniversary room decoration" which included a delicious cake. Apart from the unexpected timing the guesture was fantastic. In the evening we were further surprised to find out that at the back of the hotel wing in which we stayed the hotels own Lounge was one of the cities more popular Lounge locations with the adjoining night cllub. Whilst the open walkways on this side of the building had glass doors fitted retrospectively to reduce the noise impact of the Lounge they did not prevent the bass travelling into the building structure. Despite initially being concerned about it we noticed that it was only mildly noticable in the room but if you expect full silence in your room you should rater request to be located in other hotel room wings. The swimming pool area is huge and the hotel goes to great extend to organise events from pool parties with style and other things which was nice. The hotels food options vary. Whilst breakfast and the pool food options are as to be expected the hotels own restaurant food is way to "touristy" and lacking flavour. We found many better dining options throughout nearby Medina. Overall we had a great couples get away and really enjoyed our stay as I wrote above some of the noticed items are simply down to personal preference and expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, First of all, I would start my comment thanking you for the time dedicated to sharing your opinion about the facilities offered by the Sofitel Marrakesh . It is a pleasure to know that you had a pleasant stay with us and thank you for your recognition to all the provided efforts to succeed your anniversary experience; Looking forward to welcoming you for a leisure stay within the Sofitel with all his staff engaged to make every experience a memorable one Best regards, Ahmed BENKIRANE General Manager

TripAdvisor review
younes8r Friends getaway - 04/08/2016
« The magical trip ever »

I spent 10 days to attend my best friend's weeding. The service was 5* vip all day long, special thanks to Mr Ghali who made everything possible for us to feel at ease. I will never forget the hospitality of Ms Sakina Agorram who was very friendly and good listener. Also Mr Youssef, the best waiter at the swiming pool... Without forgetting the teaman with his best smile always there to greet customers at the lobby. Mustafa and Khawla, assisted us 24/7, seeking perfection. I will definetely stay again for my next visit in Marrakech.

TripAdvisor review
Couples - 10/07/2016
« Wonderful experience all the way around! »

This was my second time to stay at the Sofitel Marrakech, and as always it was a great time. I particulary want to mention the special treatment I recieved from Aida Rharmili, in guest relation. She was the most wonderful host who did everything she could to make sure that we have the a mognificant stay. We will always come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARKGABR, Thank you very much for leaving such great feedback on your recent stay with us. I am glad to hear that the facilities of the hotel and the service assured were up to your expectations and more happy to read that you had a magnificient stay within the Sofitel Marrakesh thanks to the friendly team. I have passed on your lovely feedback regarding the excellent service you received during your visit to Aida who was delighted. Looking forward to welcoming you again Best Regards, Ahmed BENKIRANE, General Manager

TripAdvisor review
Elnur S Business - 22/06/2016
« Excellent resort »

The resort is excellent. It is clear, large, with many types of swimming pools. Food/restaurants are good. The service is overall good but I think the management should formally introduce a benefit for Platinum Accor member, as currently there is no extra benefit for Platinum in comparison with Gold. To me they offered a free access to internal Spa/swimming area, but I recommend this to be a standard for Platinum members. I should highlight one special member of staff - Zeyneb. She was excellent. I had an issue with my card being stuck in a bank machine. and in spite of late hours and the weekend - she was able to get a technician from the bank to come and get my card out . saved my trip. Many thanks to Zeyneb. Regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eseyidli, We would like to thank you for sharing your impressions on your recent stay within the Sofitel Marrakech, We are delighted to read that you loved the hotel and its facilities and would be glad to welcoming you back for a new unforgettable stay. Please believe that all your comments are appreciated as they enable us to improve the quality of services we offer to our customers. Thank you again for your loyality. Best regards, Ahmed BENKIRANE, General Manager

TripAdvisor review
lcfb Solo travel - 30/09/2015
« Excellent Hotel »

I spent 2 nights in this hotel. I had booked on internet directly on the Accor website. This hotel is made of 2 hotels, the more traditional one and the more modern one. I was upgraded to a suite in the traditional side of the hotel (platinum card) and my room was really nice overlooking one of the 3 swimming pools (Room 202). I was also introduced to my butler, Zacharia, a very kind, able and knowledgeable man. He gave me his mobile number and I was asked to call him for assistance, from transportation to restaurant bookings. It worked very well. I really loved the swimming pool. One can enjoy a Chicha (pipe) on the terrace. There are shops and a great disco open at weekends with a great atmosphere. I highly recommend this place for business travelers, families etc... Special Thanks to Zacharia who really worked hard to make my stay a great success.

TripAdvisor review
APDubai Couples - 03/10/2014
« Did not meet my expectations »

Charming building, good food, comfy beds, friendly staff, nicely landscaped. Wi-Fi didn’t work in our room, had to stand in the hallway to get any sort of signal, after calling the reception on 3 different occasions right from day 1 on arrival, the Wi-Fi started working on the 3rd and last day of our stay in the hotel. The other thing that I found extremely odd and rather inconvenient about our room was that fact that the toilet was on its own right when you entered the room in a fairly small space but no sink in sight!!! The bathroom sink and the shower were in a separate area of the room on their own. All that aside, my major concern about this resort , given the price range and the fact that they claim to be a “Luxury” resort is that they forgot to mention a ” little” detail about the pool tile removal and replacement project right under our window that was in full effect every day. And the grand finally, we were awaken on our last night at 2:30 AM by lovely sound of the pressure washer compressor under our window being used by the hotel staff to clean the common area and around the pool, when I phone the front desk to complain about the noise, I was told “sir, we do all of our maintenance and cleaning during the night”, they did eventually stop. Bottom line, lower your expectations if you’re used to the quality of the other Sofitel resorts.

TripAdvisor review
Carol W Family - 28/04/2014
« Return visit - a little disappointed »

This was my third stay at the Sofitel. It's a luxury hotel, beautiful surroundings but sadly a couple of things were not up to standard. Firstly, during the day when we were relaxing poolside there were building works (including a tractor) not very relaxing, we couldn't go back to our room as the building works were happening directly outside! We were not informed of this nor offered an apology of any kind. The service around the pool was poor this time around (there were 2 men that were doing everything), we burnt whilst waiting for an umbrella - it took 20 minutes in the heat of the day! We also waited over an hour to be served coffee around the pool and at the time the pool area was not busy. There was a very important group of people at the hotel - they were seated next to us for lunch at the restaurant near the pool, during this time the focus was on them entirely, so much so that I was given raw seabass, luckily I spotted this before I ate it or else I imagine I would've been very unwell. Sadly, a disappointing trip this time around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Carol, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Benkirane, Hotel Manager

TripAdvisor review
Paris_FranceRobin75 Couples - 03/07/2013
« Poor service »

On our departure day, our wake-up call has been forgotten by reception. So we had not enough time to have a full breakfast. Only 20 minutes to shower and run to the airport. Asked for a cup of tea but the bar was not open yet (it was 8 am). The only solution offered was to pay for an entire buffet breakfast just to have a single tea. So we left the hotel thirsty and hungry. The previous day, we had dinner at the Orangerie restaurant, inside the hotel. They forgot 50% of our order ! We tried to call the waiter several times (while the manager was seated with friends nearby !). Finally when the waiter came, we were told that kitchen had closed !!! Unbelivable ! So we could not have the dish we had ordered and no dessert ! That's the experience we had. No need to tell that we will never come back or recommend this hotel. People are kind. But kindness is not service.

TripAdvisor review
Couples - 14/04/2013
« Oasis of luxury: good food and service, fabulous swimming pools. »

The hotel lobby is very big, nice furnished, there's a smell of perfume in the air, fresh flowers daily. The bar offers a wide range of cocktails, etc. It's definitely a place to relax, an incredible oasis of luxury and refinement near the Medina, which, of course, has a totally different atmosphere. Two very large outdoor swimming pools, one of which is heated! Beautiful garden with palm trees, many chairs to relax, excellent pool bar offering many different types of (alcoholic or non-alcoholic) drinks. Attentive service. A lot of staff. Breakfast buffet with a lot of choice: cereals, fruit, bread, eggs, meat, cheese, sweet stuff, mint tea, coffee, etc. etc. Very large selection served in a beautiful room with the option to eat outside in the garden. We tested the restaurant L'Orangerie, which offers both French and Moroccan cuisine. Excellent service, tasty food, nice atmosphere. The buffet lunch is slightly expensive (45 euros) but the selection is very large. The Sofitel is the perfect hotel to relax by the pool and enjoy the Moroccan hospitality and splendid weather. Dolce far niente. We will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for choosing Sofitel Marrakech Lounge and Spa on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition. We hope to see you again on your next visit to Marrakech. Sincerely, M.Ahmed BENKIRANE

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At 1.7 km ibis Marrakech Centre Gare
ibis Marrakech Centre Gare Hotel
From
From 385.70 MAD Non member rate
From 385.70 MAD Member's rate Members’ Rate, join while you book
0.00P
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At 6.3 km ibis Marrakech Palmeraie
ibis Marrakech Palmeraie Hotel
From
From 330.60 MAD Non member rate
From 330.60 MAD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
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