Hotel - Sofitel Marrakech Lounge and Spa
Sofitel Hotel Sofitel Hotel

Sofitel Marrakech Lounge and Spa Hotel

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4.5/5 2,904 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 1587.60 MAD Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

  • 163 rooms
  • 50 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 42 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,729 reviews

Our guest reviews for Sofitel Marrakech Lounge and Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,904 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
M. S. Business - 05/12/2017
« The stay was relaxing, the service immpecable! »

I enjoyed my stay at Sofitel immensly while i was in Marrakech. The service granted by the employees was to a very high standard and I would like to mention some by name that assisted in making my stay as comfortable as possible. Ms. Hind El Attar and her team completed my reservation with ease, Ms. Ibtissam from reception dealt with all my queries immediatly, Aziza from Palais Darkur and Fatima from the Jardin Restaurant took care of me and my visiting freinds wonderfully! All in all a great stay and am looking forward to visiting again very soon

AccorHotels certified review
Hugo Couples - 29/11/2017

Correct

AccorHotels certified review
G. K. Couples - 28/11/2017
« Woundeffull people »

My wife & I celebrated our 8th Wedding anniversary, the Hotel is beautiful the location is perfect the amenities were great the staff were great helpful & courtesy good manner specially Abdulrahim in the front desk who was so helpful , the are 2 negative points one is the lift was out of order 4 days out of the 7 days we were there the second is the access to the SPA it too expensive I think it should have been free for the guest.

AccorHotels certified review
Anonymous Friends - 28/11/2017
« Lovely hotel »

Lovely hotel. Very nice room very clean. Lovely buffet breakfast in the morning. Hicham Fatima Chahira Hemza Brahim Nassira are very friendly and helpful.

AccorHotels certified review
Hoessein B. Business - 23/11/2017
« Very good vacation at the Sofitel Marrakech, good quality and best service »

Very relaxing, nice personnel, very good service. Thanks to the following people: Management: especially thanks to Abdelillah, Brahim and Benani for there good care and service; They make you feel at home. Good job! Thanks to Soufiane who is also very close to the customer Thanks to Hakim and his hospitality and care. The best the is from Hakim Thanks to the reception staff especially Aida, Hanane and Mehdi B Thanks to Chaimaa, Ilham and Nouihi, Zindine from the restaurant Thanks to the swimming pool staff: Soulaimane, Adil, Soufiane, Younes, Nouredine and Fadil.

AccorHotels certified review
Hassan B. Friends - 22/11/2017
« Always a pleasure the come back to Sofitel Marrakech »

I am a regular visitor (approx. 2 times a year), the staff of Sofitel Marrakech is always putting a lot of effort to make the visit unforgettable. My special tanks for the managers, Mr. Soufyane, Mr. Abdellillah, Mr. Brahim & Mr. Bennani, who each time make sure the hotel is taking care of us. Thanks to Mis Aida, Hanane and Mehdi B for receiving us as usual at the reception. It is always a pleasure to be helped by pool team & socialize with them, thanks to Soufyane, Adil, Sulaimanne, Younes, Nouredine & Fadil. Last but not least special tanks to Abdelhakim for serving the thee with a lot of kindness. We hope soon to be back.

AccorHotels certified review
Lulu F. S. Couples - 20/11/2017
« 4 days in the beautiful Sofitel hotel »

Relaxing and sunny Marrakech.

AccorHotels certified review
Anonymous Business - 13/11/2017

Nassira was taking care very professionelly from the very first moment

TripAdvisor review
Couples - 13/11/2017
« Service has really changed for the worse »

I have been staying here for the last 4 years and have enjoyed the hotel. I recommend this place to friends. This last stay was not so good. The service is was terrible (in the restaurants, pool and even check out) The issue is not the lack of staff members but the lack of them taking care of the clients. I see alot of them running around or just talking to themselves while you wait. We waited over an hour after we ordered drinks for anyone to come back and ask if we needed anything else. No one came so we needed to flag someone down. When you ordered bottles of Wine, they would come back and continue to provide service - not just drop it off and never come back. At checkout - was not even asked how our staff was. I finally talked to the manager and she was very polite and I understand she would of taken care of it but it was our last day. I will update my review next time I go as I will give it one more chance - if not i will move my business to another hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

AccorHotels certified review
Batti Families - 04/11/2017
« Super »

Reposante relaxante

AccorHotels certified review
Rameez J. Couples - 29/10/2017
« Mr »

My experience was very greatful first time i visit sofitel. I will recommend others also.

AccorHotels certified review
D. S. Friends - 23/10/2017
« Nice stay, except for some minor issues »

We spent 1 week in your hotel, which a friend arranged for us, since he had stayed there before. We had a great time and I would like to thank the following people for the fantastic service they offered to us: Special thanks to Zakaria at reception and Youssef Ch. at breakfast. Addtional thanks to: My Youssef and Siham at breakfast. Pool restaurant: Mokhtar and Mouhcine. Pool service: Soulaimane and the rest of the staff. Some negative points: I booked a massage at your spa, which was disappointing. My room was close to the elevator, which was very noisy and I think we booked our rooms in a way that they are not close to elevators.

AccorHotels certified review
Abdelhadi B. Business - 19/10/2017

really good experience ! i stayed 2 nights in the hotel, it was really pleasant very kind and professional stall, i really want to thank specially mister Ghali from pdj mister Zinedine from rs mister Adil from the pool bat

AccorHotels certified review
S. Couples - 18/10/2017
« Great time »

Hotel Sofitel Marrakesh is the best . service, food, staf everything Top. Special thanks to Karim and Chardoud in breakfast always take care of us thank you again see you soon.

AccorHotels certified review
K. Friends - 17/10/2017
« Splendidly good!! Surprised and satisfied »

Initially I was anxious as I had 12 friends with me arriving in Marrakech to attend a wedding. We had booked the Sofitel, and from day one we all were immensely impressed. We organised a cocktail reception on the first night in the Lawrence Bar, the service was exceptional, outstanding was Wiam , (manager) accompanied by the following staff, Ciam, Medi, and not but least Tariq. The hotel itself were falling over to assist in any matters . I would certainly return and recommend this place to anybody unsure about going to Marrakech as a starting for an adventure!!!

AccorHotels certified review
H.s. Friends - 16/10/2017
« Huge improvement between our last stay and this time »

I returned to this hotel with mixed feelings after a very disappointing stay in May 2017. This time however, we were positively surprised by the excellent customer service and the big difference to our disappointing experience in May 2017. I would like to thank the following people for the fantastic job they did and for making us feel like we were staying with our family: Zakaria El Koutbia & Youssef Cherdoud. Both Zakaria and Youssef are professional people with an outstanding sense for customer service. It is people like Youssef and Zakaria who, not only make you feel welcome and do what they can to make your stay as relaxing as possible, they are the ones that bind you to a hotel like this one and make you think about coming back again. As stated previously, this was my second stay this year and I will certainly be back in Marrakesch next year. If I book this hotel, then mainly because of the fantastic service that Youssef and Zakaria provided to us. Additionally, I would like to thank the following people for making our stay as enjoyable as it was: Chaima (Reception): always polite and smiling. Siham (Stagiaire at the breakfast menu).Very good service. Mokhtar (pool restaurant). Great service as during our previous stay. Mouhcine (pool restaurant). Just like Mokhtar, great service as during previous stay. Youssef Azly (breakfast). Pool staff: the entire crew especially: Soulaimane!!!!, Soufiane, Younes. Some things that can be improved: Breakfast reception: It is frustrating when you are asked EVERY morning for your room number, when entering the breakfast area. In a hotel as classy as yours, the staff need to be able to remember the guests and whether they booked breakfast or not. Every morning I had to tell the staff my room number, eventhough in some cases, they greeted me by my last name! I understand that there needs to be some level of control, but when you are able to recall the guest's name you should be able to recall whether they had breakfast included or not, especially since I told them EVERY morning that I like to sit in the area serviced by Youssef. Interestingly and eventhough I prebooked the hotel with breakfast, there were cases, where they brought me a receipt to sign! The service as the first bar between reception and the pool area could be better. Often we sat there and waited 10 to 20 minutes for a waiter to come. It would also be good if the staff of this bar would smile and say hello to the guests. Normally, they give you the menu and look at you, so you can place your order, without saying a single word. Other than, it was a great experience. Thank you.

AccorHotels certified review
Anonymous Business - 16/10/2017
« Not as expected »

The hotel is beautiful and the staff are very welcoming, however many of my business colleagues as well as myself suffered from stomach flu after eating our meals at the hotel. It resulted in a significant inconvenience and did not allow us to enjoy our visit to Morocco unfortunately.

AccorHotels certified review
Amer Friends - 16/10/2017
« Fabulous! »

Good room, friendly staff, and great service

AccorHotels certified review
Yan Families - 12/10/2017
« Luxury hotel in the heart of Marrakech »

Very luxury hotel in the heart of Marrakech, staff were all courteous and helpful. The rooms were very clean, well appointed,the pool is beautiful and breakfast is very varied,comfortable spacious SPA and nice gym . Apart from that, the hotel is amazing. so beautiful and well-maintained with staff interacting with various guests at all times. Overall, I think that the personalized help and attention that we received from Mister Abdou elevated our stay at this beautiful hotel and I would highly recommend calling ahead if you have questions, or special concerns.

AccorHotels certified review
Michael C. Friends - 10/10/2017
« Delivered beyond our expectations »

Excellent. Staff were very helpful and in particular Mohamed Amani who quickly resolved a problem we were experiencing. Nothing was too much trouble for the staff. A truly wonderful experience and we will be back.

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