Hotel - Sofitel Marrakech Lounge and Spa
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Sofitel Hotel

Sofitel Marrakech Lounge and Spa Hotel

Rue Harroun Errachid  Quartier de l hivernage 
40000  MARRAKECH
MOROCCO

2,820 reviews
TripAdvisor Rating Based on 2,820 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

  • 163 rooms
  • 50 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 42 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,383 reviews

Our guest reviews for Sofitel Marrakech Lounge and Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,820 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Hassan B. Families - 08/08/2017
« Excellent »

It is more than 10 years that I visit Sofitel Marrakech. It is always a pleasure to be there and enjoy the stay. The staff was great, especially this year. 10/10 for service. Special thanks for Mr Abdelsadik Swidi for his so fit coaching each morning, Soulimein en his colleague in the swimming pool. Finally, breakfeast was great thanks to Fatima for her msemen, Rida, Afra, Ibtissam and Zakaria. Last but not least Ibrahim & Zindine who were always present for us and their personal treatment. You have a great team!!!!

AccorHotels certified review
Ali A. Friends - 05/08/2017
« very nice service and very nice people »

i would like to thank sofitel for a very nice service, Sofitel is my new home when i am in marrakech. a special thanks to Mr. Abderrahim, Mr Taha, Mr Ayoub, Mr Abderaouf, and Mr. Arsaoui for always smiling, and helping us when we was i need for something :)

AccorHotels certified review
Hi Families - 03/08/2017
« Great room, slow service, drinks etc overpriced  »

We had a great room although housekeeping was very hit and miss for a 5* hotel. We enjoyed the pool facilities very much although the food and drinks are vastly overpriced. £6 for mineral water? Outrageous. I've come home thinking how cheap it is in London! For this reason, I wouldn't recommend the hotel. I feel very ripped off. Also, restaurant and barcservice was unbearably slow. Needs to be brought up to acceptable international standards.

AccorHotels certified review
Justin M. Families - 02/08/2017
« SO Happy »

A very good time spent with friends thanks to the talent and imagination of the SO team GINO Sakina Amine and Younes who succeed in a warm and friendly welcome. A very good kitchen made with heart and enthusiasm by the chef Rachid. See you soon

AccorHotels certified review
Muhammad K. J. Business - 01/08/2017
« Dr-Muhammad Jaffery »

It was great- The staff were extremely courteous. Service was good- Wafa from front office was remarkable and needs a special mention for all her support , care and hospitality-I would commend her customer service skills and attitude - it was a pleasure liaising with her throughout my stay in Sofitel

AccorHotels certified review
Youssef Friends - 27/07/2017
« My experience was very satisfying.  »

My experience was a great one. I was greeted at the entrance by the hotel manager and was taken care of very well during my whole stay.

AccorHotels certified review
Richard G. Couples - 26/07/2017
« Wonderful holiday made better with excellent staff »

We had a wonderful time and although our first room was too far from reception we were impressed by the speed that this was resolved. Overall the hotel was impressive very clean and the staff good and made us feel at home. Staff to be mentioned. Abderrahim on reception and Hicham on concierge. The wonderful spa. Manageress Karima Youssef and Bouchra on reception Masseuse Bahija and Souad Hairdresser Simohamed In fact the whole team made a wonderful experience especially on my wife's birthday. The Pool Soulaimane and Tariq The Bar Kamil and Tariq who made wonderful cocktails and also went beyond the call of duty whenever we were there and again on my wife's birthday. Breakfast was excellent. The housekeeping department kept our junior suite in good order. Only slight issue was the So lounge We thought the cocktails were very poor and staff likewise, but the entertainment was good.

AccorHotels certified review
Anonymous Families - 25/07/2017
« A wonderful hotel in the heart of Marrakech »

I love this hotel. The lobby is spacious and beautiful; the rooms are the same. I asked for a quiet room and it was. The bathrooms are very large and posh. Best hotel breakfast I've had. Superb service, extremely friendly and helpful restaurant staffs. Most delicious croissant I've ever had. Thanks to FATIMA HICHAM RACHIDA BRAHIM NASSIRA and all the staffs of the hotel. We will come back soon.

AccorHotels certified review
Rana A. Friends - 22/07/2017
« Perfect! »

Most friendly and helpful receptionist ever (Ibtesam), so lovely and great first impression of hotel. Fortunately everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in all of its facilities (the pool, the restaurant, and the spa). I could go on but suffice it to say I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.

AccorHotels certified review
Jonas Business - 19/07/2017
« Amazing  »

I have to say that Zakaria and Hanan were the best!!! They took great care of me from the minute I arrived till the moment I left. They are kind, caring, and professional.

AccorHotels certified review
Jean-christophe D. Families - 17/07/2017
« Great service and food quality »

Family friendly hotel. Good outdoor activities, great spa. Good size suites that may require refurbishment at some stage

AccorHotels certified review
Valsova Solo - 17/07/2017
« THANK YOU »

Room service team siham, hanane, bouhou, jabbar, manager hamid. For your availability and your kindness THANK YOU. IS ONLY TO REVIEW SOON ............. KISS TO ALL

AccorHotels certified review
Nadeem N. Friends - 16/07/2017
« amazing exeperience »

I was greeted with an exemplary check in by Saad Lacheb, Ayub and Ahmed. They were extremely efficient, courteous and professional- a true credit to the hotel. After a smooth check in, I was impressed with the qulaity of the room and the hotel facilities. Breakfast had a good variety and was of an extremely high quality. The breakfast staff could not do enough to attend to my every request. They were attentive and pleasant, especially Farah, Hicham, Anas, Nassira, Fatima, Rachida and Zinedine. I highly recommend this hotel for anyone visiting Marrakech with friends or family.

AccorHotels certified review
Smahane O. Friends - 10/07/2017
« Wonderful Girls Trip »

From the moment we arrived at the sofitel, Saad from reception seated us and we were offered tea, in the meantime he took care of our check-in gave us rooms 63 and 65 these were amazing spacious rooms. Abderrahim at reception was like Saad always very kind and willing to give us all information that was needed,.I'd also like to thank Talal at the concierge desk for making arrangements at the hammam, when i arrived there everything was perfect.. as well as mohcine's staff at the hotel pool and last but not least Fatima she took care of us every morning at breakfast and made sure we were happy with everything. My friends and I have stayed in many luxurious hotels around the world but the key thing we look for is that the staff makes you feel like a part of their family, this hotel has done that. We will surely recommend and return here. Furthermore a special thank you to you all for remembering my birthday and sending me a cake to my room, 63. that was a very pleasant surprise. Thank you Sofitel Marrakech, may you continue to have such a great service!! Regards, Smahane Oualaid

AccorHotels certified review
Jamila Friends - 09/07/2017
« Amazing »

Beautiful room and pool Delicious breakfast Very good service and polite staff

AccorHotels certified review
Nicholas Friends - 28/06/2017
« Excellent »

The lady that booked us in was excellent. She was extremely helpful. I would definitively be comping back again to your hotel just because of her.

AccorHotels certified review
Mrs L. C. Families - 24/06/2017
« All is well that ends well... »

Initially encountered a problem on check in as our booked 'Lounge & Spa' room not available due to renovations, this was the 2nd time this had happened to us so we were not happy with a move to Le Palais, not because we don't like it, as we have stayed there on a number of occasions before but we had deliberately booked the Lounge & Spa as we prefer the décor. Thankfully Aida in Customer Services did an excellent job of resolving the problem. well done Aida! The negatives were the very high service charge that is added to room service orders, it should disappear or drastically reduce, I do not know any other Hotel that does this. Also 65 dirhams for a fresh orange juice is way too much for a drink that literally grows on trees in Marrakech :(

AccorHotels certified review
Saleem K. Business - 23/06/2017
« Very good experience »

Very pleasant, staff very polite and courteous. Room service excellent. Poolside ambience very good reccomend it. Will be visiting again soon . First class Spa, a must experience. Overall recommend this hotel. 😊 Only negative is the refund policy if one has to cancel in an emergency. Loss of 100% of booking !!!!!😡

AccorHotels certified review
Anonymous Solo - 22/06/2017
« My stay in Sofitel Marakesh during Ramadan 2017 »

First of all I would like to thank all of Sofitel employees who made my stay very confortable and nice. Also I would like to thank the resturant Manager Ms Wiam for all her kind support and special treatment

AccorHotels certified review
Steve H. Business - 20/06/2017
« Thoroughly enjoyable experience and the staff were very helpfull and friendly. »

My stay was for 19 nights and although on business the overall experience was as if I was on vacation. Excellent facilities, excellent staff. My only observation was that everything beyond the basic room attracted a supplementary charge. As a guest at the hotel I would expect at least free use of the steam rooms and sauna.

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