Hotel - Sofitel Marrakech Lounge and Spa
Sofitel Hotel Sofitel Hotel

Sofitel Marrakech Lounge and Spa Hotel

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4.0/5 2,942 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

  • 163 rooms
  • 50 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 42 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,881 reviews

Our guest reviews for Sofitel Marrakech Lounge and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,942 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Friends - 11/02/2018

Friendly staff Younes Faraj and Aziza

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARISUT ATCHARA, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager

AccorHotels certified review
Anonymous Friends - 11/02/2018

Friendly staff Younes faraj and Aziza

AccorHotels certified review
Steve Couples - 30/01/2018
« Friendly staff, great resort, poor concierge and spa »

The resort is beautiful, with a great pool, great facilities and friendly staff. The restaurants are good. Sadly, the concierge recommended a number of tourist trap' restaurants and tours, and I strongly recommended you do not follow their advice but instead research on your own via blogs etc. We had problems with the spa (missed appointments by the therapist) but hopefully this was a one-off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heywood S., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE General manager

AccorHotels certified review
Saad Business - 29/01/2018
« Extremeky pleasant »

Hotel is great and the staff is amazing and extremely helpful. Specian thanks to Zakaria from reception for his friendliness and warm welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saad B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Ahmed BENKIRANE General manager

AccorHotels certified review
Susan K. S. O. Couples - 25/01/2018
« Always awesome, the committed staff and the sheer luxury of chilling out in a gorgeous setting, great accommodation and first rate service. »

As an experienced professional and former diplomat, I can appraise from a position of strength the outstanding performance of the Reservations Manager, Hanane, who has time and again during our fifth stay ensured that our stay has been an amazing experience. I highly appreciate Hanane's respectful and caring attention to even minor details of every aspect of our vacation in the Sofitel Marrakesh, she bends over backwards in a refined, hospitable, engaged manner to satisfy her guests ' every need, nothing is ever too much trouble. When welcomed by Hanane, I realized that Hanane represents the Accor brand and Sofitel, Marrakesh perfectly as a fine tuned, trained, operational and truly extraordinary hotel executive, she enhances her qualities by her own personal warmth, smiling attention and assiduous handling of the accommodation, service and quality of stay. Hanane always goes the extra mile to enchant her guests and is a shining Ambassadrice for Moroccan tourism and its long term development, my compliments to an asset and a gem of an all rounder in hotel expertise, Hanane makes a guest's stay unforgettable. The whole Breakfast team is efficient, helpful and has more than a zest of traditional Moroccan hospitality, which is such a key feature to destination choice for a holiday maker. Above all, I commend Mr Said, who takes especial care, choosing the right place to sit, serving up exactly what the guest loves to breakfast on, always hot and fresh, like magic. Mr Said is extremely proficient, dutiful and courteous, well done for great performance and anticipation of the guest's wishes. The Butler service has improved. Last but not least, kudos to the baggage handlers, each of them is to be highly commended, they personalize the arrival check in and departure check out by personal engagement, faithful and scrupulous service with good humor. The outstanding Mr Abderrazak takes pride in his service and is extremely efficient and well mannered, also very willing to help under any circumstances. I am just looking at dates to make two more reservations for extended stays as writing this appraisal I realise that I have missed each staff member and the overall experience, thank you to everybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSAN KRANTZ, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is a pleasure to receive your feedback that will be shared with all our staff who is anxious to offert to you a best service Once again thank you for your confidence and we hope to welcome you soon for more joy . Best regards Ahmed BENKIRANE General manager

AccorHotels certified review
Ghizlan Couples - 24/01/2018
« Ayoub gave me top and friendly service from the beginning till the end! »

It was a good organization, I always have loved and still love the place. Especially the proffisinality of Ayoub! Thank you so much, you make Sofitel a better place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ghizlan B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General manager

AccorHotels certified review
Mae Families - 23/01/2018
« VERY BASIC. »

Booked the hotel due to reccomendation. It was FAIRLY cheap £145 a night. We were welcomed to the hotel at approx 12 noon to find we weren’t allowed into our room unti 2/3pm (fair enough). We had to be somewhere at 2 so got changed in the toilets and left our luggage there to be brought up to our room. We returned at 7pm that night to find that our luggage was STILL left in the lobby, near the door unattended. The staff had 7 hours to bring it up to the room! We took them upstairs ourself (wasn’t noticed by the concierge staff anyone could have stole it). The next day we had an early flight so checked out early and bought our luggage down OURSELEVES after the bad experience. When checking out we dealt with a very abrupt and rude man, ‘you owe us 60 direm you took something out the mini bar’ we most definitely didn’t, I told him this to which he replied ‘oh ok, you owe us 60 direm for tax then’ grabbing the money off me not even saying thanks, bye or thanks for staying with us we walked out. I wouldn’t rush back to this hotel. I think a LOT of time and money needs to be spent on it. Nothing like the other Sofitel’s

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mae H., We would first to thank you for taking the time to tell us about the inconvenience causing during your recent stay at Sofitel Marrakech. We beg you to believe that all the corrective measures to that effect have been put in place, in order to prevent this from happening again, and we hope to have the pleasure of welcoming you back and regaining your confidence Best regards Ahmed BENKIRANE General manager

AccorHotels certified review
Sk Families - 23/01/2018
« Stayed at the Sofitel Marrakech yearly but standards have fallen. »

The lady that checked us in was fantastic. The check in is normally amazing with an aperitif and traditional biscuits. Regrettably this did not happen on this visit. Breakfast selection is amazing and the cooks and servers are pleasant. However management of the waiters and waitress was clearly lacking. Requests made for things such as hot water, clearing of tables had to be requested on a number of occasions. Additionallly when my partner made his concerns known to another member of staff... a manager of the hotel was present but he had no regard or desire to engage in dialogue with my partner. We stay at this hotel 1-2 times a year and I do not know if there has been a change of management in the last 4 months but management please take note.. there are other high end hotels in Marrakech which I am thinking of trying because the standards of this hotel has detoriated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SALIHA K., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE General manager

AccorHotels certified review
Nezha R. B. Families - 22/01/2018
« Magical! »

Loved the service quality and the whole experience. The receptionist Aida was just incredibly helpful, professional and competent. She helped us in so many ways, beyond her duties, which made a huge impact on us (my dad is handicapped and had special needs). The waitress Souad, at the breakfast, was so kind, professional and attentive to our needs. She made us feel highly welcome and treated as if we were her personal guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nezha Radi B., First of all thank you to send your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. Your appreciations will be as an encouragement for all our team who is anxious to give you the best service Thank yu again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General manager .

AccorHotels certified review
Nezha P. Couples - 22/01/2018
« Absolutely Fantastic »

Loved the service quality, the beauty of the place (reception and garden/pool) & the quality of the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nezha R., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General manager

AccorHotels certified review
Anonymous Couples - 18/01/2018
« I love this hotel »

Great room and bed with great furnishings, fantastic restaurant. All the staff was very friendly and this hotel has the esthetic of a five star resort with the most caring and friendly staff, thanks to fatima rachida hicham salah chahira meriam and nassira. It is an incredible and special place in the heart of Marrakech.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MING HWEI S., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

AccorHotels certified review
Violeta C. A. Couples - 18/01/2018
« Fantastic hotel! »

The people who work at the hotel are all very nice, very friendly, very helpful people. We felt very comfortable at all times. The breakfast buffet was really outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIOLETA NATALIA C., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General manager

AccorHotels certified review
H. S. Business - 17/01/2018
« Very nice hotel + very nice and present staff »

Firstly, I had a room at the main floor and I didn't feel very safe (in every hotel, doesn't have anything to do with the hotel) I asked for another room and got another room as soon as one was free! + staff was very kind, helpful and welcoming. ( reception, reception, luggage, lobby, cleaning also) +very good quality of the beds! I felt really relaxed during my stay over there. good +good neighbourhood

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. H., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General manager

AccorHotels certified review
Tyler W. Couples - 16/01/2018
« Great hotel »

Rock on Sofitel best hotel stay I had so far friendly staff good Reception by (Ayoub) service will Definitely recommend this place

Our hotel has responded to the review
Our hotel has responded to the review

Dear TYLER W., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General manager

AccorHotels certified review
Salman S. Business - 16/01/2018
« Nice Hotel stay in Marrakech »

The stay was nice, there are elements where I think the Sofitel can improve when it comes to the quality of the rooms, and consistency on the house keeping elements, and check out process. We had to also wait for a bit for our rooms when we checked in, even though we arrived later than expected, so that did make me worry on how long we would have had to wait if we had arrived earlier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salman S., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive feedback. also an implementation is made concerning the points addressed Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again your next visit . Sincerely, Ahmed BENKIRANE General manager

TripAdvisor review
Couples - 15/01/2018
« Stay In January »

My wife and I spent a few days in the hotel early January. While we were not impressed by the bedroom in itself (junior suite that needed some refurbishments and some cleaning). We however had a very nice view on the pool and mountains. We were very satisfied of the welcome we had from staff and in particular we were mostly happy of the availability and good advices of the Concierge, Hadil. Breakfast is more than enjoyable as well (lots of choices and quality of food). One particular mention as well is the quality of the massages performed at the SPA (and in particular we both appreciated the professionalism and kindness of Bouchra) and the set-up of the SPA in general. We understand that certain rooms and part of the hotel are currently refurbished, which is a token of an even better appreciation for the future. Christine and Gérald

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine and Gérald, We would like above all to thank you for having taken the time to share your comments accordingly to your recent stay , at the Sofitel Marrakech Palais Impérial. Thank you for your appreciations and we took note of all the points evoqued in your feedback to remedy them. your satisafction is our priority . We hope to have the pleasure to welcome you again soon for more joy Best regards Ahmed BENKIRANE General manager

TripAdvisor review
Solo travel - 10/01/2018
« LOCATION, RECEPTION DESK ARE MARVELLOUS »

The hotel is very well located. In january the common area are a little too cold. Reception desk are very good and the room service is perfect. I'm very glad to choice this place to spend two days in Marrakech.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We would like above all to thank you for having taken the time to share your comments accordingly to your recent stay , at the Sofitel Marrakech Palais Impérial. Your comments will be shared with all our ambassador who are anxious to give you a good service. we hope to welcome you again for more joy and surprises best regards Ahmed BENKIRANE General manager

AccorHotels certified review
Guest Families - 02/01/2018
« Excellent service »

Excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saskia R., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General manager

AccorHotels certified review
Hassan S. Families - 02/01/2018
« Very bad »

The service was very poor no body answer the phone from the room/ one of the waitress banged my head while he was passing in the Resturant your receptionist can't smile and I will never come again to Sofitel marrakesh

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan s., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE General manager

AccorHotels certified review
Anonymous Couples - 26/12/2017
« Great choice Hotel! »

From the time we checked in to our departure we were welcomed and very well taken care of! The food at the Hotel Restaurant was excellent! There was a very nice and friendly waiter named Hicham, he was just as professional, kind and cute as his name! I want also to thank Chahira for her warm welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mauricio M., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE Directeur Général.

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