Novotel Hong Kong Century

Customer review rating (ALL Rating) 4.3/5 1,625 reviews

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Novotel Hong Kong Century - Image 1
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Novotel Hong Kong Century - Image 4
238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • 1-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,625 reviews

TripAdvisor Rating  4.0/5  4,057 reviews

Certificate of excellence 2024

Superb stay as always!

TripAdvisor rating 5.0/5

Ching I TripAdvisor review

So far this year I’ve stayed in this Novotel for a total of probably around 40 nights. The thing that attracts me to stay at this hotel inparticularly over and over is firstly the customer service by the whole GR Team. Sanki, Erika, Tiffany and Rachel. Their customer service is the best I’ve seen across all Accor chains I've stayed around the world. Special mention to Kai, who is attentive to my visit whenever I go for breakfast in the morning to ensure my designated table is ready. Keep up the great work and maintaining this level of service consistently over and over! See you soon! P.S also grateful to the GM of the hotel in taking time to review the feedbacks too! Good to see all feedbacks are considered constantly. Thanks Mr Ip

BUSINESSLIKE HOTEL

Customer review rating 4.0/5

Fcsg Couples - Confirmed reviews ALL

All staff seems businesslike. Room is dated & tired & needs urgent upgrading especially for a hotel of Novotel standard. Location is nearer to Wan Chai rather than Causeway Bay. Air conditioner was noisy.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are heartened to learn of your appreciation for our sustainability initiatives. At Novotel Century Hong Kong, we are committed to environmental preservation and are delighted that our efforts resonated with you. However, we regret to hear that your experience with our room condition and air-conditioning did not meet the high standards we strive to uphold. We completed a refurbishment of our guestrooms in 2017 and have recently conducted minor touch-ups to enhance our guests' comfort. Your concerns are of utmost importance to us, and we are continuously working on improvements to ensure a delightful stay for all our guests. While we understand that our central location in Wan Chai is a significant convenience for many of our guests, we apologize if this aspect did not align with your expectations. We are situated in close proximity to various attractions and public transport options, which we hope will prove beneficial for future visits. We also take note of your observations regarding our team's demeanor. It is our aim to provide not only professional but also warm and welcoming service to all our guests. We will reflect on your feedback to further enhance our hospitality. Once again, thank you for your valued review. It is through insightful feedback such as yours that we can continue to refine our services and offerings. The entire team looks forward to welcoming you back. Kindest regards, Ohad Tiktinsky, General Manager

Splendid stay

Customer review rating 5.0/5

Tedy S. Families - Confirmed reviews ALL

We have very good experience here. I book 3 rooms with my family, PAUL from concierge give us a warm welcome and escort us to the executive lounge. He take care our luggage immidiately and send it to our roome. Tiffany on the executive lounge also give us very warm welcome then explained all the facility and the service they provide. We check in process was smooth while we enjoy the lounge. The food was good with even not too many choices. She take care of us and make sure we got all the drinks and food at the lounge. She even gave our daughters small dolls, and thats for us, is very thouhtful and heartwarming. It was a good definition of an extramiles on a good service. The room was ok, quite spacious for Hong Kong standard. For the breakfast, there is plenty of choice and it taste good. The pool and gym attendant also very thoughtful. Overall we have a very good stay in this hotel. The service is beyond standard of any 4 or even 5 star hotel.

Dear Tedy, Thank you for taking the time to review your stay. We are thrilled to hear about the warm welcome you received from Paul at our concierge desk and the exceptional service provided by Tiffany in the executive lounge. Their dedication to guest satisfaction is a testament to the Novotel Century Hong Kong's commitment to excellence. It is gratifying to learn that the spaciousness of your room met your expectations for comfort in Hong Kong's bustling environment. We believe that a restful retreat is essential after a day of exploring the city, and we are delighted that we could provide that for you. Additionally, we are pleased that the variety and taste of our breakfast offerings started your day on a positive note. The thoughtful service you encountered from our pool and gym attendants is a reflection of our aim to create a memorable experience for all our guests. We take pride in the high standards we set for ourselves and are overjoyed that we have surpassed the benchmark for a 4 or even 5-star hotel service in your eyes. Your commendation is a source of encouragement for our entire team, and we sincerely thank you for acknowledging their efforts. We are looking forward to welcoming you again. All the best! Ohad Tiktinsky, General Manager

Great location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Great location,

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that our prime location contributed positively to your experience at Novotel Century Hong Kong. However, we regret to hear about the longer than expected check-in time despite the online booking process. We strive for efficiency and understand the importance of starting your stay with us on the right note. Additionally, during peak times, our commitment to guest satisfaction can lead to high demand in certain hotel areas. We appreciate your patience and are continually seeking ways to enhance our service to avoid any inconvenience. It is heartening to know that you hold our loyalty programme in high regard, and we are grateful for your recommendation. At Novotel Century Hong Kong, we are also proud of our sustainability efforts and are glad to receive your positive appraisal of these initiatives. The entire team looks forward to welcoming you back. Kindest regards, Ohad Tiktinsky, General Manager

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

A male tall reception person refuse to help call door man and carry luggage

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Other web-users rate our hotel

  • 2,162 reviews 9.6/10 Location
  • 2,026 reviews 6.4/10 Room
  • 2,073 reviews 8.6/10 Service
  • 34 reviews 8.9/10 WiFi
  • 867 reviews 4/10 Comfort
  • 845 reviews 8.2/10 Cleanliness
  • 668 reviews 8.3/10 Breakfast
  • 604 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.