Novotel Hong Kong Century Hotel

Staff very helpful - rooms clean and comfortable

The whole experience was good except for one day where there was not internet available at the hotel. This caused me a lot of issues with trying to get work done, selection of places to eat or drink and critical contacts I needed to make. This unfortunately added cost and frustration to my holiday

As the title

Great generally I travel a lot for work which is why I am a Platinum Member so I appreciate the value of constructive feedback. Nicole from guest services needs a special mention and commendation as her communication skills, friendliness, professionalism was a stand out not just from my interactions but how I saw her interact with other guests in the lounge. Wallace also a good person to support her. The chef at the egg station for my first breakfast 3 Aril was very unfriendly and frowned at every customers request including my own, additionally I only counted 2 service people in the breakfast area that actually smiled and welcomed guests. House keeping was excellent and very friendly and accommodating as was the front desk and concierge.

1. Check in went well 2. It was good being able to aaccess the Premuim Lounge on Floor 23. The food selections here could be improved with the addition of a fruit platter and cheese and biscuit platter. I was very disappointed that during the time of our first stay, you no longer served champagne up there. Many other premuim lounges around the world do include champagne as one of the wines available. 3. Upgrade to 23 floor was greatly appreciated. 4. Some tourist information on display in the foyer would be helpful for tourists. 5. Found beds to be rather uncomfortable. 6. Good selection of foods available at breakfast buffet and lunch time buffet 7. The small card with address and name of hotel in chinese which was included in our welcome envelope was extremely useful and is an excellent practice that should be replicated across all properties.

Good service and convenient location!

I was well taken care of. Lounge access, room upgrade, polite staff, everything was good, except for the Internet. It broke down and it took some time to get it back on track, and the information about the status was not so good. The internet started to go bad already on Friday. I told the reception around noon when I left my room for a few hours. The girl in the reception offered to take a look in my room, but I said that it has nothing to do with the room, it is something else. Coming back again the internet was working ok, but later it turned bad again. I was going to join a Skype meeting but I had to call in using the landline instead since Internet did not work. The next day (Saturday) the Internet was not working at all. I talked to the reception several times to get some more information. They did not have any. Around noon I was really frustrated as I had a lot of work to do. I called the reception again asking if they could not offer a mobile router or something that I could borrow. They could not, but they informed me that there was a temporary Internet working in the lobby. It made me a little bit upset. They knew that I was in need of Internet, yet they never came up with the idea to inform me. If I had not called again I would never know. And if they did not want to, or have the time to, inform me specifically they could at least make some kind of public announcement about it in the elevators, on the TV-screens, or something.

It was a wonderful stay for us. This is our second stay at Novotel Century. The first time we went there, it was very crowded and there were demonstrations. We were warmly welcome by the check in staff and our request for upgrade (Gold card) was granted. The staff was warm and friendly and super efficient. Definitely a much better stay this time round as there place was less chaotic. The Airport Express bus stop right at the hotel and we were able to take it to the Central Station. Another reason to stay here.

Despite my arriving a little early for check-in, the staff not only got my room ready quickly for me to check in earlier than usual but had also given me a free upgrade to a premium room and that was great seeing as it was my birthday during my trip to Hong Kong. They made me feel so welcomed and even got me a cake as well. Service was very top notch, nothing to complain about. The pool as comfortable as was the room and very clean. I can't wait to stay here again soon during my next visit to HK.

Loved our stay at the Novotel Century. We had everything that we required within the hotel & it was in the perfect location to explore Hong Kong.

Always stay at the Novotel love the location

From check-in to check-out everything was smooth sailing.

This was my 10th stay at this hotel and I have always found the staff, services, food excellent. Love the new foyer reno.