Hotel - Novotel Aachen City
Novotel Hotel Novotel Hotel

Novotel Aachen City Hotel

4.0/5 960 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Airport shuttle
    • COLOGNE/BONN (Paying)
    • DUSSELDORF (Paying)
    • MAASTRICHT/AACHEN (Paying)
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 154 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 109 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 1,397 reviews

Our guest reviews for Novotel Aachen City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 960 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Patrick Business - 21/06/2018 AccorHotels certified review
« Very satisfied »

As usual a perfect stay with friendly reception, clean and comfortable room and tasty breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Frankiewicz Front Office Manager

Anonymous Business - 19/06/2018 AccorHotels certified review
« When I come to Aachen for business I always choose Novotel, since it is the best hotel in Aachen »

Staff very kind and professional. High quality breakfast. Comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you very much for your great review and your kind words. It is always a pleasure to receive positive feedback. I will share your comments with our team. I We look forward to welcoming you again soon. Sincerely, Kevin Frankiewicz Front Office Manager

Max Business - 11/06/2018 AccorHotels certified review
« My stay was exactly how I expected »

I liked staying at your hotel - it was how I remembered and how I expected it: - Nice and competent staff at the registration desk - Nice and clean rooms - Very good breakfast I will come back to Novotel the next time I come back to Aachen.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr v., vielen Dank für die gute Bewertung die Sie unserem Hotel gegeben haben. Es freut uns sehr, dass Ihnen der Aufenthalt bei uns erneut gefallen hat und Sie eine schöne Zeit in Aachen verbracht haben. Wir hoffen, sehr Sie bei nächster Gelegenheit wieder bei uns begrüßen und mit unserem charmanten Service verwöhnen zu dürfen! Mit den besten Grüßen aus Aachen Kevin Frankiewicz Front Office Manager P.S. Online buchen bei novotel.com. lohnt sich mehrfach: Sie profitieren von der Novotel Best-Preis-Garantie, sammeln Le Club Accorhotels Punkte und sparen mit unseren Angeboten und Aktionen. Probieren Sie es am besten jetzt gleich. Oder wann immer Sie wünschen.

Benjamin Business - 09/06/2018 AccorHotels certified review
« Excellent, high-end service & comfort at reasonable price - strongly rcommended »

Great quiet room, court-yard side. Excellent breakfast buffet as always. Very warm service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our warm service and hope to see you again very soon. Sincerely, Kevin Frankiewicz Front Office Manager

Ricky Couples - 03/05/2018 AccorHotels certified review
« Great welcome! »

We had a great welcome during front office and breakfast.

Attila Families - 23/04/2018 AccorHotels certified review
« Very nice hotel »

Comfortable room, fine breakfast, kind staff

Anonymous Friends - 21/04/2018 AccorHotels certified review
« Exceptional service as always »

I have stayed several times and as normal everyone is helpful and pleasant

Benjamin Business - 30/03/2018 AccorHotels certified review
« Efficient hotel, excellent breakfast »

Mixed experience: outstanding breakfast, excellent check-in experience, fantastic service in the restaurant/bar area. However, once again, very slow free wifi connection which is unfortunate for a business hotel, and pretty bad check-out experience at the reception.

Benjamin Business - 24/03/2018 AccorHotels certified review
« Excellent value for money. Perfect location. Well-designed rooms. »

Relatively good experience: excellent breakfast, nice service at the reception, comfortable room. Once again, my issue was with the very poor internet connection/wifi.

Vernon Business - 11/03/2018 AccorHotels certified review
« Everything was good except the "smell incident" »

I really enjoy staying here and all of the staff members are helpful and friendly; I can not say enough good things about the staff. Part-way through my stay my room developed an awful chemical smell (I had hung the "do not disturb sign on my door, but I noticed that my room was cleaned anyways, not sure if this was related to the smell) and after I reported it I was moved to a different room (smaller, smaller bed). A day or two later I requested a room with a larger bed and I got a room of the same class/quality of my original room. The smell was awful and I cannot help but wonder if it contributed to the cough/cold I developed over the next few days. All in all, it was a good stay and I have always enjoyed the interaction between myself and the staff.

Anonymous Business - 01/03/2018 AccorHotels certified review
« Everyone is nice and welcoming. But no food after 10pm and breakfast needs improvement and better maintenance regarding fruit salad & yogurt »

Everyone is nice and welcoming. Rooms are clean and comfortable along with the rest of the hotel. But no food after 10pm is a problem along with fruit and yogurt selection for breakfast - it always runs out quickly and not refreshed frequently enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Aachen City. I will forward you comments to our Restaurant Manager. Nevertheless, if you miss something on our breakfast buffet, please feel free to tell my colleagues in the restaurant. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Kevin Frankiewicz Front Office Manager

Ina D. Business - 27/02/2018 AccorHotels certified review
« My Stay at the Novotel Aachen City »

As always, this has been a perfect experience. The Front Office Staff at the Novotel Aachen City are the best in the world, they make you feel welcome, are friendly, competent and utterly delightful. I stayed in a newly renovated hotel room and it is nice to see that the upkeep of the hotel is working so seamlessly.

Our hotel has responded to the review
Our hotel has responded to the review

Liebe Frau D., vielen Dank für Ihre netten Worte. Schön, dass es Ihnen bei uns immer wieder so gut gefällt und Sie unseren Service genießen. Bis zum nächsten Mal in Aachen! Kevin Frankiewicz Front Office Manager

E. Business - 21/02/2018 AccorHotels certified review
« Efficient, professional »

Excellent service by the staff at the reception, amazing breakfast bar, relatively slow wifi in my room at least (end of corridor), good location

Thomas U. Families - 20/02/2018 AccorHotels certified review

Quite Ok , ithing special to mention

Couples - 10/01/2018 TripAdvisor review
« Nice acquaintance »

We are coming already some time to Aachen. This is the first time we took the Novotel Aachen City and it was a very nice experience for us. The reception was professional and welcoming and as to our surprise the already upgrade our room and the late check-out was longer then we expected. The bar tender was also very nice and helpful. The location of the hotel is close to the city centre, yet it was nice and quiet during the night. We were close to a big shopping centre were you have some nice restaurants, but also close the other restaurants in the city centre. Overall a very nice stay.

U. T. Couples - 08/01/2018 AccorHotels certified review
« Good »

Good, just still a bite annoyed that the housekeeper need to clean the empty bottle and not the minibar person. In my time of my Ausbildung, it was up to the minibar to take away the empty bottles and refill, even if I have participated to the not cleaning of the room. I advised already several times the points at the reception, but I always get another response.

Trevor W. Business - 13/12/2017 AccorHotels certified review
« Standards maintained »

Good, but some unwelcome changes...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for your review of your recent stay in our hotel and your loyalty shown over the past years. As we strive to provide a great costumer experience, we would appreciate to hear a more detailed what you mean of the "unwelcome changes". Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Frankiewicz Front Office Manager

Jesus Business - 11/12/2017 AccorHotels certified review
« Novoltel Aachen »

Room was fine and I got an upgrade for being Gold member. Internet conection didn´t work duringthe 4 days I satyed there. The courtesy voucher for a drink was only coverng 1 person, the room was for two.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Aachen City. I am sorry that your experience did not meet your expectations. Please note that the WiFi issue was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Drink vouchers for Le Club Gold members are limited to 1 person in 2017 in Germany. From 2018 the vouchers are issued on the number of people staying in the room. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Kevin Frankiewicz Front Office Manager

Visitor F. U. Business - 06/12/2017 AccorHotels certified review
« visitor from U. »

Overall, the Novotel is an excellent hotel. The staff are courteous and very helpful. The breakfast buffet is outstanding in quality and variety. The rooms are clean and the beds are comfortable. The exercise equipment is very good. I have stayed there 4 times and always have been pleased. My one criticism concerns the laundry service. I sent out shirts, socks and underwear, and all of them came back with an intense chemical scent. It took two additional washes to get this scent out.

Couples - 06/12/2017 TripAdvisor review
« Very good hotel in the centre of Aachen »

We had a warm welcome, with a glas of gluh wine. The room was very clean, with a very good bed. The bathroom was rather small but OK. And not to forget the very good breakfast with a wide range of products (cold and warm).

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