Hotel - Novotel Aachen City
Novotel Hotel Novotel Hotel

Novotel Aachen City Hotel

4.0/5 1,003 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Airport shuttle
    • COLOGNE/BONN (Paying)
    • DUSSELDORF (Paying)
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Bike rack facilities


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 154 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 109 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,912 reviews

Our guest reviews for Novotel Aachen City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,003 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Hannelore F. Families - 12/03/2019 AccorHotels certified review
« Short holiday »

As always the hotel staff were excellent - they even know us by name immediately now! The hotel is always clean, the rooms comfortable and well ventilated/heated. Close to the centre of town and I can only recommend highly

Anonymous Couples - 04/03/2019 AccorHotels certified review
« A pleasant stay »

It would have been perfect if something had not been missed in our room each day. One day a dirty cup another no milk or teabags

Marko C. Families - 03/03/2019 AccorHotels certified review
« Very pleasant one day stay »

A very nice hotel in Aachen city center. The hotel staff was very friendly and helpful. The room, even though a bit small (but we knew what we were booking!) was enough for the whole family during a short stay. There is a very good breakfast for extra charge (kids don't pay) which was an excellent way to start your day. The hotel location is good, some 10 minutes walk to the old town and the shopping area. Regarding potential improvements, there only 2 minor things I noticed. In the room, the toilet is separated from the bathroom and there is no sink in it, which is inconvenient. Also in a standard room there isn't enough space to store your clothes when you unpack. Overall our stay was very pleasant and we would recommend this hotel.

Anonymous Business - 26/02/2019 AccorHotels certified review
« Very nice hotel room and well kept facilities, quite expensive »

Overall I enjoyed the experience, the room was lovely and the staff were very friendly. I did find the breakfast to be expensive. I also had a meal at the restaurant which was great. In general it was a pleasant stay, and I would recommend it to others.

European Families - 18/02/2019 AccorHotels certified review
« Welcoming staff »

The reception and bar staff are very welcoming and accomodating. We have received an upgrade without asking, which has never happened before for us in Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for choosing our hotel for your recent stay in Aachen. We are pleased to read that you spent a pleasant time in our hotel and were happy about your room upgrade. We look forward to seeing you again soon. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Mercedes H. Business - 15/02/2019 AccorHotels certified review
« Very good »

very good, clean and friend enviroment

Ender I. Business - 29/01/2019 AccorHotels certified review
« Everything fine but in the last evening at the hotel, I got a severe indigestion after the dinner in the restaurant »

Staff is customer oriented and friendly, room were clean and neat. Everything was fine with my stay at Novotel Aachen City. On my last evening, I had a dinner at the hotel's restaurant where i ordered a shrimp soup with coconut and lemongrass. After half an hour, i got a severe indigestion which caused me pain and discomfort for 3 days. I recommend staying at Novotel Aachen City but I would avoid the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you for taking the time to tell us about the experince of your last stay in our hotel. We are pleased to read, that you found our hotel pleasant and convenient. To read that you did not feel well after having dinner is most regrettably to us. Please be assured that all of our products are freshly produced.We have a high level of quality standards when it comes to food and we meet all HACCP requirements. These standards are regularily checked by local auhorities and all staff members that get in touch with food and beverage have to complete an official annual test. Nevertheless, we do hope to welcome you in our hotel again soon. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Anonymous Couples - 21/01/2019 AccorHotels certified review
« Stay as usual, so very nice and good »

It was again a nice stay at the hotel. The reception desk is always very attentive and helping us efficient and quickly. The bartenders are proactive and helping the customers to have a nice experience. The rooms are clean and well maintained. One item of feedback, please install more power sockets in the room, nowadays the customers have more smart devices than a laptop in the past. We had a smart watch, two smart phones and a laptop with us, not enough sockets.

Anonymous Business - 19/01/2019 AccorHotels certified review
« Very nice stay as akways »

The hotel staff is always extremely friendly and helpful and are one of the main reasons I keep coming back to this hotel.

John Business - 03/01/2019 AccorHotels certified review
« Great city centre location and helpful staff »

The hotel was nicely located, rooms were of a good standard and clean. Staff were attentive and helpful. Worthy of special mention is the receptionist when I checked out. I left at 4:30 in teh monring and he kindly volunteered to get me a "Coffee to go". On the downside. The checking in process was a little slow. The stairs down to the car park smelt of drugs, one morning I had to step over somebody in the stairwell who was clearly about to heat up drugs on a piece of foil, or had just done so.

Jan Families - 02/01/2019 AccorHotels certified review
« Pleasant stay, in the evening a lot of 'strangers' in the neighborhoud »

See title

Hamad A. Families - 28/12/2018 AccorHotels certified review
« Bad treating with the extended staying cas »

i was very happy while check in the hotel and book throw accor hotel for the first three nights and inform the recieption when i check in that i have a medical issue for my father and i may extend my stay.. and then i went to the recieptionit was friday and informed him that i will extend untill next sunday or tuesday.. he told me the hotel is fully booked on saturday but since i stayed in three rooms with my family he told me we will do something and i thought that its done.. but on saturday and while i came back to the hotel afternoon i surprised with the recieption lady shouting in the lobby by my name.. i told here yes i’m and she told me you have to check out now because the hotel is fully booked.. i told here gently i will not check out.. she screams again and told me so i will call the police to check you out.. and my family get surprised when they found that the house keeping without any authority they collect and close my fathers room medications and all lagguages and as well his clothes and every thing.. when they informed me i told the recieption lady Mrs. warrimont and she replyes that this is normal..Whaat.. is it normal to not call me to check out and then touches my personal belonges??! she said yes and if you late until 4 pm we will send your lagguage down.. any how i’m very upset for this experience as i was a old customer for this hotel in aachen.. and i always prefer wether this Novotel or Mercure.. but this time i got very upset.. although i set with the assistance manager and she told me that this was not the right situation and not the right treating for the customers but i didn’t see any customer satisfaction.. and i also wrote a coplain to the website and they wrote that they will reply within 48 Hours but sorry for that no body replyes .. any how check my name and the duration i set in 2015 in Novotel and you will know extctly why i’m upset now with this bad experience

Monica Families - 25/12/2018 AccorHotels certified review
« Found the staff very rude - one exception Saskia was amazing! »

Saskia went out of her way to help, she was brilliant. There was a lady called Kira at reception who was rude when I checked in. There was also a couple of staff in there restaurant and the bar on the saturday 22 december and I asked for a jug of tap water. There were very rude and refused to serve us tap water they said that they could only do bottled water but would do tap by the glass. Find this very odd I have never had this problem before in Germany. Their attitude put me off eating there again.

Lloyd Couples - 21/12/2018 AccorHotels certified review
« Very relaxing stay. »

Relaxing stay with friendly and efficient service from all staff.

Corinne Friends - 19/12/2018 AccorHotels certified review
« Very comfortable hotel in a great location. »

Very helpful staff.

Kay Couples - 17/12/2018 AccorHotels certified review
« Really enjoyable stay in Aachen at Novotel »

Very welcoming and helpful staff in all areas. Room very comfortable and proximity to the city centre for the Christmas market was excellent

DreamnAZ Business - 12/12/2018 TripAdvisor review
« Aixtron Training »

Unbelievable service and amenities. Very courteous staff. The room was cleaned and restocked in a very timely manner. The restaurant food was superb and the staff was very professional. Look forward to my next trip, I'll be bring family/friends next time.

Andreas B. Business - 11/12/2018 AccorHotels certified review
« Satisfied from my stay at your hotel »

The stay and the facilities of the hotel were very satisfactory

Sylvie Couples - 10/12/2018 AccorHotels certified review
« Very enjoyable stay »

Very friendly and helpful staff. The hotel is well situated. The room is well furnished.

Yann Couples - 10/12/2018 AccorHotels certified review
« very professional »

it seems that everything was taken care. we barely had to wait for checking and check out. amazing breakfast buffet

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