Hotel - Novotel Aachen City
Novotel Hotel Novotel Hotel

Novotel Aachen City Hotel

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4.0/5 943 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Airport shuttle
    • COLOGNE/BONN (Paying)
    • DUSSELDORF (Paying)
    • MAASTRICHT/AACHEN (Paying)
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Horse riding  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 154 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 109 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,323 reviews

Our guest reviews for Novotel Aachen City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 943 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 10/01/2018
« Nice acquaintance »

We are coming already some time to Aachen. This is the first time we took the Novotel Aachen City and it was a very nice experience for us. The reception was professional and welcoming and as to our surprise the already upgrade our room and the late check-out was longer then we expected. The bar tender was also very nice and helpful. The location of the hotel is close to the city centre, yet it was nice and quiet during the night. We were close to a big shopping centre were you have some nice restaurants, but also close the other restaurants in the city centre. Overall a very nice stay.

AccorHotels certified review
U. T. Couples - 08/01/2018
« Good »

Good, just still a bite annoyed that the housekeeper need to clean the empty bottle and not the minibar person. In my time of my Ausbildung, it was up to the minibar to take away the empty bottles and refill, even if I have participated to the not cleaning of the room. I advised already several times the points at the reception, but I always get another response.

AccorHotels certified review
Trevor W. Business - 13/12/2017
« Standards maintained »

Good, but some unwelcome changes...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for your review of your recent stay in our hotel and your loyalty shown over the past years. As we strive to provide a great costumer experience, we would appreciate to hear a more detailed what you mean of the "unwelcome changes". Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Frankiewicz Front Office Manager

AccorHotels certified review
Jesus Business - 11/12/2017
« Novoltel Aachen »

Room was fine and I got an upgrade for being Gold member. Internet conection didn´t work duringthe 4 days I satyed there. The courtesy voucher for a drink was only coverng 1 person, the room was for two.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Aachen City. I am sorry that your experience did not meet your expectations. Please note that the WiFi issue was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Drink vouchers for Le Club Gold members are limited to 1 person in 2017 in Germany. From 2018 the vouchers are issued on the number of people staying in the room. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Kevin Frankiewicz Front Office Manager

AccorHotels certified review
Visitor F. U. Business - 06/12/2017
« visitor from U. »

Overall, the Novotel is an excellent hotel. The staff are courteous and very helpful. The breakfast buffet is outstanding in quality and variety. The rooms are clean and the beds are comfortable. The exercise equipment is very good. I have stayed there 4 times and always have been pleased. My one criticism concerns the laundry service. I sent out shirts, socks and underwear, and all of them came back with an intense chemical scent. It took two additional washes to get this scent out.

TripAdvisor review
Couples - 06/12/2017
« Very good hotel in the centre of Aachen »

We had a warm welcome, with a glas of gluh wine. The room was very clean, with a very good bed. The bathroom was rather small but OK. And not to forget the very good breakfast with a wide range of products (cold and warm).

AccorHotels certified review
K.j.r. Business - 03/12/2017
« Nice comfortable hotel »

Reception excellent. The man on duty on Wednesday evening remembered me from last year and made me welcome. Good breakfast and service. Nice waitress who wears round glasses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Frankiewicz Front Office Manager

AccorHotels certified review
H Business - 01/12/2017

I think as a hotel this type, there should be gluten free bread available for guests. When I asked, I was told only crackers were available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Demczuk, We very much appreciate your comments regarding your stay at the Novotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the request of gluten free bread I am pleased to tell you, that we always do have this kind of bread available upon request. We regret that this service was denied to you. I have forwarded this situation to our Restaurant Manager, who will ensure, that the entire team is informed about gluten free products. Thank you again for sharing your experience. We hope to see you again soon. Sincerely, Kevin Frankiewicz Front Office Manager

TripAdvisor review
Family - 01/12/2017
« Frequent Guest »

I have stayed at the hotel about 6 times now, so the staff are very welcoming when I arrive. They do their best to fulfill any special wishes (such as a kettle in the room instead of a coffee machine) and are always ready to help with any questions. The hotel is comfortable, well located and clean. The only very slight niggle on this last trip was the brunch on Sunday when due to the influx of a couple of coach tours, the hotel was very full and the restaurant staff were pushed to the limit to cope. I would definitely recommend this hotel and have already booked my next two visits.

AccorHotels certified review
Rex Solo - 14/11/2017
« Small things make a difference »

I had driven overnight to avoid the traffic problems with road-works and was uncertain when I would be able to access my room, but delighted to hear it was available. I had checked in online and normally that means an easy arrival but somehow the reception desk confused me with someone else and did not have the usual envelope ready for me. It took a while to wait for the various steps to give me my cards and a request that I call back to deal with a problem on an earlier stay. I did return later to deal with this and was told it was a mistake. The restaurant manager was very helpful and attentive during my meals. The reception desk on leaving did not seem to appreciate what a fast check-out entailed and I still await my online receipt. The room was nicely presented, clean and tidy but what a pity coffee was the only option in the room when you don't need a stimulant for refreshment. I regularly use the Accor group hotels and will continue to do so as they are good value for money and well positioned, but the little things can catch you out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Barker, We very much appreciate your comments regarding your stay at the Novotel Aachen City. It is always a pleasure to receive positive feedback. We appreciate your loyalty as a Le Club Accorhotels silver member. Concerning the online check-in, I am afraid that it was not successfully submitted into our system this time and that is the reason why we had to check you in personally. Please accept our apologies for any confusion caused. I am sure, that it will work as usual at your next stay. If you wish to use the quick check-out, please inform us in advance. We are happy send you the invoice after your stay by email. I have sent you the invoice of your recet stay also by email. Thank you again for sharing your experience and we hope to see you again soon. Sincerely, Kevin Frankiewicz Front Office Manager

AccorHotels certified review
Ina D. Solo - 25/10/2017
« My stay at the Novotel Aachen Peterstrasse »

As always, a great pleasure to stay in this extremely well-managed hotel. The frontline staff are just superb, so capable and friendly and make you feel at home.

Our hotel has responded to the review
Our hotel has responded to the review

Liebe Frau Decker, vielen Dank für Ihre netten Worte, über die sich unsere Direktorin und wir vom Empfangsteam sehr gefreut haben. Bis zum nächsten Mal! Kevin Frankiewicz Front Office Manager

AccorHotels certified review
Brian Couples - 21/10/2017
« As expected »

As expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bradley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Our WiFi spots will be changed from 13.11. - 24.11.2017. After this period we are pleased to offer our guests a faster and a more stable connection. We look forward to welcome you again and to convince you from our new WiFi. Sincerely, Kevin Frankiewicz Front Office Manager

AccorHotels certified review
Alan T. Couples - 21/09/2017
« Satisfaction »

Welcoming , clean and friendly. Car park right next door underground.

TripAdvisor review
Couples - 21/09/2017
« ALL GOOD... »

Nice hotel, nice team... But make sure the rooms allocated as premium are quite. Thanks to the staff who allocated us the 503. The staff is friendly! Keep this one for out next visits... Breakfast could be with more selections

AccorHotels certified review
Detlef L. Couples - 19/09/2017

I am a Le Club Accorhotels member, commonly Me and My Wife receive a glass of Sparkling Wine or Sekt as a Welcome Gesture. Not in the Novotel Aachen, which only gave us a voucher for one glass, I made a comment, but was told that this is what they do in the Novotel Aachen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Detlef Liche, Thank you for taking the time to tell us about your experience at the Novotel Aachen City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely,

AccorHotels certified review
Anonymous Couples - 04/09/2017
« Great experience at this location »

This is a great hotel with a great staff members. They listeen to your needs and they try to help you. The rooms are clean and they have everything thatbyou need. The only small suggestion that Inwill add is to improve the parking directions. This is the only part that needs improvment. The rest is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Novotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Due to construction work the entrance of the car park is limited to one. Normally you have an entrance on each side of the building, which makes it easier for guests to park their car. Once the construction work is finished, the parking situation will be easier for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Frankiewicz Front Office Manager

AccorHotels certified review
Ina D. Business - 04/09/2017
« My Stay at the Novovel »

Very satisfied with my stay, have been in the hotel numerous times and it is just a home from home.

Our hotel has responded to the review
Our hotel has responded to the review

Liebe Frau D., vielen Dank für Ihre positive Bewerung und die netten Worte nach Ihrem letzten Aufenthalt bei uns. Es ist schön zu hören, dass Sie mit unserem Haus und unserem charmenten Service regelmäßig zufrieden sind und ihn bei jedem Ihrer Aufenthalte genießen. Bis zum nächsten Mal im Oktober! Viele Grüße, Kevin Frankiewicz Front Office Manager

AccorHotels certified review
Paul M. Families - 01/09/2017
« Novotel Hotel Aachen - Nice, comfortable hotel to stay in »

MY family and I enjoyed staying at the Novotel in Aachen between the 24-28th Aug'17, and use it as a base whilst we visited the Belgium Grand Prix in Spa, Belgium. The staff were very helpful and pleasant, and the breakfast was very good throughout our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel and your kind words! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Frankiewicz Front Office Manager

TripAdvisor review
Family - 31/08/2017
« Ideal base for the Spa Formula 1 Grand Prix »

I stayed with my two adult sons over the 25-28th August weekend, and used this hotel as our base during the F1 Grand Prix weekend. The bedrooms rooms were a good size and the bathroom very clean. The Hotel provides a very good breakfast, however we felt that the evening meals in the bar were rather limited and overpriced price for a burger and chips. The hotel has an underground car park which you can access via a lift, but this is charged at an extra 14 Euros per night, and the hotel is located close to Aachen Bus Station and has many homeless people sitting in the surrounding streets, so not an area where you would feel comfortable about your daughter walking alone late at night.

AccorHotels certified review
Ghazwan A. Families - 30/08/2017
« Mr G A. »

It was fab and we had good time their.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mt. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Frankiewicz Front Office Manager

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