Hotel - Novotel Aachen City
Novotel Hotel Novotel Hotel

Novotel Aachen City Hotel

4.0/5 989 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Airport shuttle
    • COLOGNE/BONN (Paying)
    • DUSSELDORF (Paying)
    • MAASTRICHT/AACHEN (Paying)
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 154 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 109 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,718 reviews

Our guest reviews for Novotel Aachen City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 989 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
DreamnAZ Business - 12/12/2018 TripAdvisor review
« Aixtron Training »

Unbelievable service and amenities. Very courteous staff. The room was cleaned and restocked in a very timely manner. The restaurant food was superb and the staff was very professional. Look forward to my next trip, I'll be bring family/friends next time.

Andreas B. Business - 11/12/2018 AccorHotels certified review
« Satisfied from my stay at your hotel »

The stay and the facilities of the hotel were very satisfactory

Sylvie Couples - 10/12/2018 AccorHotels certified review
« Very enjoyable stay »

Very friendly and helpful staff. The hotel is well situated. The room is well furnished.

Yann Couples - 10/12/2018 AccorHotels certified review
« very professional »

it seems that everything was taken care. we barely had to wait for checking and check out. amazing breakfast buffet

Cw Couples - 05/12/2018 AccorHotels certified review
« Excellent break! »

The staff were all helpful, friendly and efficient. The room was extremely comfortable Good variety at breakfast as ever. An excellent weekend break!

Lynne C. Business - 03/12/2018 AccorHotels certified review
« Always wonderful. »

I have stayed here before and always come back. Staff are friendly and courteous. Hotel is clean and welcoming. Breakfast is delicious. First time in Aachen as a Platinum member. Very much loved the room. This room had a Nespresso machine. Very much appreciated it. Wished it could be in all the rooms.

Anonymous Business - 26/11/2018 AccorHotels certified review

easy check-in & very helpful staff.

Dieterpetersdr Families - 24/11/2018 AccorHotels certified review
« Top friendly and professional staff. Making your stay a pleasure »

I am deeply impressed about the staff. Attentive, helpful, stepping up for each other, doing what the say and delivering. Always with a smile!!! Congratulations you are one team of few!

Suzy Families - 07/11/2018 AccorHotels certified review
« Great hotel nearby the city center »

The staff was were great with the kids. They made us feel like home. The only bad point was the fact that they didn't foreseen any alternative for cow milk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., We very much appreciate your comments regarding your stay at the Novotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are pleased to offer our guests soy milk for breakfast, but we need to have an information 2-3 days in advance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

M. Couples - 06/11/2018 AccorHotels certified review
« Novotel Aachen is good and it should be much better »

The exterior design is fantastic. The service and staffs are excellent. Room temperature control, bed and pillows are also good. tea facilities was also nice. Now the ares of improvement: -the room design is a catastrophe. The bathroom and toilets are poles apart. If the guest need water in the toilet, then its a disaster! because s/he must walk down through the room to the other end for the bathroom -just for some water! Who have desinged such a mess!! -the entry to every room is so narrow that its not possible two people to cross each other. -the breakfast area is also too small, too chaotic. The choices are also limited. there is no fresh cheese for breakfast! no waffle making facilities... too boring.

Haider Couples - 06/11/2018 AccorHotels certified review
« Novotel Aachen is OK, but needs improvement »

-the room design is a catastrophe. The bathroom and toilets are poles apart. If the guest need water in the toilet, then its a disaster! because s/he must walk down through the room to the other end for the bathroom -just for some water! Who have designed such a mess!! -the entry to every room is so narrow that its not possible two people to cross each other. -the breakfast area is also too small, too chaotic. The choices are also limited. there is no fresh cheese for breakfast! no waffle making facilities... boring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Novotel Aachen City. We regret to read, that your expectations were not met. Our breakfast buffet offers a great selection for German standards and is highly praised by our international guest´s. Should you miss something during your next stay, please feel free to ask one of our colleagues at the Restaurant. May I suggest you to book a Suite at the next opportunity. Our Suite offers a lot of space and has a different bathroom design as the Standard rooms and Executive rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Gabriella Families - 05/11/2018 AccorHotels certified review
« Family room a bit small »

Our stay was amazing, welcoming receptionist gave presents for my children. Room is clean however a bit crowded with the open sofa-bed. Breakfast has a huge selection of different meal options. Fitness area is well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., We very much appreciate your comments regarding your stay at the Novotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Anonymous Business - 03/11/2018 AccorHotels certified review
« Very satisfied »

Hotel is clean. Good location. Very helpful staff.

Martin M. Families - 02/11/2018 AccorHotels certified review
« Really comfortable »

Hotel is well situated. Parking charge is not unreasonable. Restaurant is overpriced for the area and the €15 breakfast is ridiculous

Imme Families - 01/11/2018 AccorHotels certified review

Rooms were clean and ordered, all was as expected, up to Novotel standard. Staff were very nice and friendly. Bar lounge was also nice.

Anonymous Business - 30/10/2018 AccorHotels certified review

Overall good - no problems experienced

Thys P. Business - 27/10/2018 AccorHotels certified review
« Good atmosphere and save. I feel comfortable »

Good place to stay. Close to university and buss 33 was close. Room was good. I wish I had know that the mini bar was included in the excecitive room. No one told me.

Hassen A. Solo - 19/10/2018 AccorHotels certified review
« Thank you for the nice welcome »

Great stay love the location and the staff are great. Thank you

Gabor Business - 18/10/2018 AccorHotels certified review
« great room and service »

comfortable room, good sleep and great breakfast

Dolly Couples - 12/10/2018 AccorHotels certified review
« Excellent hotel »

Large quiet and comfortable room downtown. Nice staff. Easy parking.

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