Novotel Aachen City Hotel 4 stars

TripAdvisor rating 4.0/5 1,011 reviews
Novotel Aachen City
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Hotel extras

  • The historic city center is within walking distance

  • Varied buffet breakfast at our international restaurant

  • Spacious rooms with sofa, WiFi and tea and coffee-making facilities

  • Fitness studio with steam bath and views over the city

  • Family Friendly

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Bike rack facilities
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Aachen City

Peterstrasse 66
52062
aachen
germany

Tel: +4924151590

Fax: (+49)241/5159599

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 1, 11, 21 :   BUS 1, 11, 21 BUSHOF

  • BUS 46, 56 :   BUS 46, 56 BUSHOF

  • By plane

    COLOGNE/BONN At 75km / 46.61 miles - Shuttle paying

  • By plane

    DUSSELDORF At 80km / 49.71 miles - Shuttle paying

  • By plane

    MAASTRICHT/AACHEN At 35km / 21.75 miles - Shuttle paying

  • By helicopter

    MAASTRICHT AACHEN At 20km / 12.43 miles

  • By car

    A 544 AACHEN EUROPA At 1km / 0.62 miles

  • By train

    HAUPTBAHNOF AACHEN At 2km / 1.24 miles

GPS :50.777675, 6.09233

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with twin beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard room with 1 double bed and sofa

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room with 1 double bed and sofa

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

NOVO² BAR, LOUNGE AND EATERY

Type of cuisine: Bistro

The restaurant opens at 6.30am for our breakfast buffet. Following breakfast, we serve both dishes from around the world and regional specialties through to midnight. The restaurant features a modern atmosphere and is air-conditioned.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO2 BAR, LOUNGE & EATERY

Photo non contractuelle / Strictly non binding

Our air-conditioned hotel bar is a popular place to wind down at the end of the day over a glass of wine or your favorite cocktail and chat to other guests. We are open every day from 11am to 1am and can seat up to 30 people.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more
Novotel Aachen City Meeting Room

Our guest reviews for
Novotel Aachen City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,972 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,011 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Good old Novotel Aachen City

Customer review rating 4.5/5

Brian Couples - 19/04/2019 AccorHotels certified review

As we are used to a reliable efficient comfortable hotel very well placed

Excellent location to reach the center by walk

Customer review rating 4.5/5

Wiles Families - 19/04/2019 AccorHotels certified review

The location of novotel hotel is perfect. The center of the city is to reach within 5 minutes. The central bus station is across from the hotel. Parking is available in the under ground. Hotel stuffs are very friendly and helpful. Room is not big but sufficient and clean. The toilet is separated from the bath room and there is no possibility to wash, this is not comfortable.

Comfortable stopover

Customer review rating 4.5/5

Anonymous Families - 30/03/2019 AccorHotels certified review

We stayed at this hotel to break up a car journey from southern Germany to the UK. The hotel itself was great: the standard rooms are a decent size with comfortable beds, staff were friendly and helpful, the breakfast buffet had lots of choice. We felt welcome as a family with a small child. The underground car park is convenient but not advertised on the hotel website so we had to rely on other guests' online comments to find it. Navigating the roads in central Aachen is a bit tricky and I would agree with previous commenters that the hotel is not situated in the nicest area, perhaps owing to the nearby bus station. Having said that, once you have parked the car, it is only a 10-minute-walk to the historic town centre so overall a convenient location. Would stay at this hotel again.

Dear Mrs E., Thank you for the great review of our hotel! We are glad that you and your family enjoyed your stay. We do offer our "city breakfast", that is a smaller breakfast option. Please feel free to ask my colleagues at your next stay for it. We look forward welcoming you again. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Standard

Customer review rating 4.5/5

L. Business - 29/03/2019 AccorHotels certified review

Typical expectation for chain hotel

super friendly

Customer review rating 4.5/5

Anonymous Families - 29/03/2019 AccorHotels certified review

very nice, very friendly

Sehr geehrte Frau D., herzlichen Dank für Ihren Besuch in unserem Haus und Ihre anschließende Bewertung. Es freut uns sehr, dass Ihnen der Aufenthalt bei uns gefallen hat und Sie eine schöne Zeit in Aachen verbracht haben. Wir hoffen, Sie bei nächster Gelegenheit wieder bei uns begrüßen und mit unserem charmanten Service verwöhnen zu dürfen! Beste Grüße, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

clean, confortable hotel and room

Customer review rating 4.5/5

Anonym_business_guest Business - 28/03/2019 AccorHotels certified review

Best grade for the bed, in particular the mattress was extremely good (I normally suffer by back pain). Cleanliness was very good. Still: I never left the towels on the floor but they were changed anyway: this is a waste of resources. The fitness room is so extremely small and the dampfbad was out of order! :-( Breakfast buffet excellent. Lunch buffet was not so exciting for me since I do not eat any dairy. Unfortunately all warm food was in Rahmsauce for three days. I would have appreciated some plain extra v. olive-oil for the salads (there was a citrus-oil which was not good!) Reception + Personal: very good and kind. Coffee corner during the training with "fingerfood" : excellent, but one coffe machine was generating queue (also other guests had the break with us and the 10 minutes were not enough to get a coffee)

Great stay and Hotel

Customer review rating 4.5/5

Mathys Business - 17/03/2019 AccorHotels certified review

Friendly reception staff and always help full.

Dear Mr. P., Thank you for your kind words and your positive review after your recent stay in our hotel. We are pleased to see, that you enjoyed our warm servie and look forward to welcoming you back on 23.02.2020. PS. We hope, that you passed your exams successfully. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Short holiday

Customer review rating 4.5/5

Hannelore F. Families - 12/03/2019 AccorHotels certified review

As always the hotel staff were excellent - they even know us by name immediately now! The hotel is always clean, the rooms comfortable and well ventilated/heated. Close to the centre of town and I can only recommend highly

Dear Mrs F., Thank you for the great review of our hotel! We are glad, that you enjoyed your stay and hope to see you and your family again very soon. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

A pleasant stay

Customer review rating 4.5/5

Anonymous Couples - 04/03/2019 AccorHotels certified review

It would have been perfect if something had not been missed in our room each day. One day a dirty cup another no milk or teabags

Very pleasant one day stay

Customer review rating 4.5/5

Marko C. Families - 03/03/2019 AccorHotels certified review

A very nice hotel in Aachen city center. The hotel staff was very friendly and helpful. The room, even though a bit small (but we knew what we were booking!) was enough for the whole family during a short stay. There is a very good breakfast for extra charge (kids don't pay) which was an excellent way to start your day. The hotel location is good, some 10 minutes walk to the old town and the shopping area. Regarding potential improvements, there only 2 minor things I noticed. In the room, the toilet is separated from the bathroom and there is no sink in it, which is inconvenient. Also in a standard room there isn't enough space to store your clothes when you unpack. Overall our stay was very pleasant and we would recommend this hotel.

Very nice hotel room and well kept facilities, quite expensive

Customer review rating 4.5/5

Anonymous Business - 26/02/2019 AccorHotels certified review

Overall I enjoyed the experience, the room was lovely and the staff were very friendly. I did find the breakfast to be expensive. I also had a meal at the restaurant which was great. In general it was a pleasant stay, and I would recommend it to others.

Welcoming staff

Customer review rating 4.5/5

European Families - 18/02/2019 AccorHotels certified review

The reception and bar staff are very welcoming and accomodating. We have received an upgrade without asking, which has never happened before for us in Novotel.

Dear Mrs B., Thank you for choosing our hotel for your recent stay in Aachen. We are pleased to read that you spent a pleasant time in our hotel and were happy about your room upgrade. We look forward to seeing you again soon. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Very good

Customer review rating 4.5/5

Mercedes H. Business - 15/02/2019 AccorHotels certified review

very good, clean and friend enviroment

Everything fine but in the last evening at the hotel, I got a severe indigestion after the dinner in the restaurant

Customer review rating 4.5/5

Ender I. Business - 29/01/2019 AccorHotels certified review

Staff is customer oriented and friendly, room were clean and neat. Everything was fine with my stay at Novotel Aachen City. On my last evening, I had a dinner at the hotel's restaurant where i ordered a shrimp soup with coconut and lemongrass. After half an hour, i got a severe indigestion which caused me pain and discomfort for 3 days. I recommend staying at Novotel Aachen City but I would avoid the restaurant.

Dear Mr. I., Thank you for taking the time to tell us about the experince of your last stay in our hotel. We are pleased to read, that you found our hotel pleasant and convenient. To read that you did not feel well after having dinner is most regrettably to us. Please be assured that all of our products are freshly produced.We have a high level of quality standards when it comes to food and we meet all HACCP requirements. These standards are regularily checked by local auhorities and all staff members that get in touch with food and beverage have to complete an official annual test. Nevertheless, we do hope to welcome you in our hotel again soon. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Stay as usual, so very nice and good

Customer review rating 4.5/5

Anonymous Couples - 21/01/2019 AccorHotels certified review

It was again a nice stay at the hotel. The reception desk is always very attentive and helping us efficient and quickly. The bartenders are proactive and helping the customers to have a nice experience. The rooms are clean and well maintained. One item of feedback, please install more power sockets in the room, nowadays the customers have more smart devices than a laptop in the past. We had a smart watch, two smart phones and a laptop with us, not enough sockets.

Very nice stay as akways

Customer review rating 4.5/5

Anonymous Business - 19/01/2019 AccorHotels certified review

The hotel staff is always extremely friendly and helpful and are one of the main reasons I keep coming back to this hotel.

Great city centre location and helpful staff

Customer review rating 4.5/5

John Business - 03/01/2019 AccorHotels certified review

The hotel was nicely located, rooms were of a good standard and clean. Staff were attentive and helpful. Worthy of special mention is the receptionist when I checked out. I left at 4:30 in teh monring and he kindly volunteered to get me a "Coffee to go". On the downside. The checking in process was a little slow. The stairs down to the car park smelt of drugs, one morning I had to step over somebody in the stairwell who was clearly about to heat up drugs on a piece of foil, or had just done so.

Pleasant stay, in the evening a lot of 'strangers' in the neighborhoud

Customer review rating 4.5/5

Jan Families - 02/01/2019 AccorHotels certified review

See title

Bad treating with the extended staying cas

Customer review rating 4.5/5

Hamad A. Families - 28/12/2018 AccorHotels certified review

i was very happy while check in the hotel and book throw accor hotel for the first three nights and inform the recieption when i check in that i have a medical issue for my father and i may extend my stay.. and then i went to the recieptionit was friday and informed him that i will extend untill next sunday or tuesday.. he told me the hotel is fully booked on saturday but since i stayed in three rooms with my family he told me we will do something and i thought that its done.. but on saturday and while i came back to the hotel afternoon i surprised with the recieption lady shouting in the lobby by my name.. i told here yes i’m and she told me you have to check out now because the hotel is fully booked.. i told here gently i will not check out.. she screams again and told me so i will call the police to check you out.. and my family get surprised when they found that the house keeping without any authority they collect and close my fathers room medications and all lagguages and as well his clothes and every thing.. when they informed me i told the recieption lady Mrs. warrimont and she replyes that this is normal..Whaat.. is it normal to not call me to check out and then touches my personal belonges??! she said yes and if you late until 4 pm we will send your lagguage down.. any how i’m very upset for this experience as i was a old customer for this hotel in aachen.. and i always prefer wether this Novotel or Mercure.. but this time i got very upset.. although i set with the assistance manager and she told me that this was not the right situation and not the right treating for the customers but i didn’t see any customer satisfaction.. and i also wrote a coplain to the website and they wrote that they will reply within 48 Hours but sorry for that no body replyes .. any how check my name and the duration i set in 2015 in Novotel and you will know extctly why i’m upset now with this bad experience

Found the staff very rude - one exception Saskia was amazing!

Customer review rating 4.5/5

Monica Families - 25/12/2018 AccorHotels certified review

Saskia went out of her way to help, she was brilliant. There was a lady called Kira at reception who was rude when I checked in. There was also a couple of staff in there restaurant and the bar on the saturday 22 december and I asked for a jug of tap water. There were very rude and refused to serve us tap water they said that they could only do bottled water but would do tap by the glass. Find this very odd I have never had this problem before in Germany. Their attitude put me off eating there again.

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