Hotel - Novotel Monterrey Valle
Novotel Hotel Novotel Hotel

Novotel Monterrey Valle Hotel

3.5/5 356 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 1377.50 MXN Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 238 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 238 family rooms
  • 42 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,245 reviews

Our guest reviews for Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 356 reviews
Ernesto R. Business - 12/10/2018 AccorHotels certified review
« it's ok »

it's a good hotel, i only recommend 1 thing. The menu of the bar it's very short and the breakfast buffet i think can be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. Gomez, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Alejandro Business - 11/10/2018 AccorHotels certified review
« Kind and friendly service. Nice rooms »

Good although the extractor in my bathroom did not shut off and had to send a shirt to clean twice because the first time they left a stain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to share your feedback. Let us check this issue to correct. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Armando C. Business - 02/10/2018 AccorHotels certified review
« Improve room experience »

please export lobby experience to room !!! There is a lack of good experience in the rooms, they are old fashion and there is an urgent need for refresh

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. Heredia, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Guy Candusso

Bethany Friends - 30/09/2018 AccorHotels certified review
« It was an amazing time. »

It was great. Thanks a lot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss S., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Edgar Business - 26/09/2018 AccorHotels certified review
« Satisfecho »

En general , agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. M., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Hristo B. Business - 26/09/2018 AccorHotels certified review

The rooms are good, food in the restoration is very good. Stuff are friendly. Will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Fernando S. Business - 25/09/2018 AccorHotels certified review
« Quick stay »

It was a pleasant experience without any trouble. I really enjoy staying at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. Ferreira Ramos, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Anonymous Business - 20/09/2018 AccorHotels certified review

Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. R., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Lorena A. A. M. Business - 20/09/2018 AccorHotels certified review
« excelente estancia »

muy satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. Alejo M., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Tomas Business - 15/09/2018 AccorHotels certified review
« WELL LOCATED CLOSE TO CORPORATE HEADQUARTERS »

FAST CHECK IN , CLEAN ROOMS , GOOD BREAKFAST , CONVENIENT LOCATION,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Garcia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Svein Business - 15/09/2018 AccorHotels certified review
« Just ok... won't be coming back... »

The hotel is ranked higher than what I expected and therefore my stay was just ok...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to share your comments concerning your stay at the Novotel Monterrey Valle. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Guy Candusso

Scot Business - 11/09/2018 AccorHotels certified review
« Lack of attention and poor unmotivated service »

Seems that the general manager has not been able to motivate adequately personnel in all different areas of the hotel, they all seemed unwilling to perform, not even raise the guest expectations. For instance, at the restaurant, several times I had to get up from my table to ask for coffee, or for my bill. They are totally unware of the significance of their service. I believe that it is not them to blame, but the manager and top level managers from the organisation. They do not know how to lead a service team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Ruben P. Families - 10/09/2018 AccorHotels certified review

Great hotel in a excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Candusso

Tomás G. Business - 10/09/2018 AccorHotels certified review

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. G., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Alfonso V. H. Business - 10/09/2018 AccorHotels certified review

SATISFACTORIA

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. VIRAMONTES H., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Paola V. Business - 10/09/2018 AccorHotels certified review
« All good. »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paola V., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Victor T. Business - 07/09/2018 AccorHotels certified review
« CONFORTABLE »

THE EXPERIENCE IS SO CONFORTABLE, AND THE HOTEL ITS BEAUTIFUL, AND THE UBICATION ITS WONDERFUL

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. Rodriguez, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Anonymous Business - 04/09/2018 AccorHotels certified review
« comoda »

agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. T., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Fabiola Business - 03/09/2018 AccorHotels certified review
« Excelente »

Ideal , reconfortante.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. Fabiola D., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Alicia Business - 03/09/2018 AccorHotels certified review
« satisfactory »

Stay and accomodations were ok. Went there for a Company event, but wasn't thrilled about the restaurant food. I like the locations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Guy Candusso

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