Hotel - Novotel Monterrey Valle
Novotel Hotel Novotel Hotel

Novotel Monterrey Valle Hotel

3.5/5 363 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 238 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 238 family rooms
  • 42 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,554 reviews

Our guest reviews for Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 363 reviews
Reka Friends - 10/12/2018 AccorHotels certified review
« pleasant stay »

the hotel is located conveniently next to a shopping center where from you can get basically anything. also the distance from the airport is fair face to most other hotels (about 40 minutes). the breakfast is really good, and with a nice choice of everything - except veggies. spacious rooms and bathroom. helpful staff. good working wi-fi.

Jose L. Couples - 07/12/2018 AccorHotels certified review
« Bad experience »

The hotel looks great in the lobby, but the rooms and hallways are very bad and olds, my bathroom was dirty and room too old. I pay for breakfast and I was running late in the morning, and the personnel does not let me take any coffee to go. Bad attitude of the staff.

Alberto V. Business - 06/12/2018 AccorHotels certified review
« Comfortable »

I found myself in a modern hotel but the rooms seem to be a little bit old, specifically the bathrooms, in other hand the location was excellent and i definitely would stay there again next time.

Crickwaters Business - 04/12/2018 AccorHotels certified review
« Don't accept room 306 — »

Everything was good with one small, and one big, recommendation: One small: Don't book room 306 unless you have to. The staff uses the adjacent room and are VERY loud very early in the morning and later in the evening. Quite disruptive. One large: The elevators are SUPER slow. Normally, I work around slow elevators by using the stairs; however, stairs are blocked off as emergency only at Novotel Monterrey. This is bad. Get faster elevators and make the stairs comfortably usable by guests.

Miguel Business - 03/12/2018 AccorHotels certified review
« Bed sheets were not clean »

Hotel is in good location but my bed sheets were stained.

Anonymous Families - 30/11/2018 AccorHotels certified review
« Crean and comfortable room »

Nice friendly personnel

Carlos C. Business - 24/11/2018 AccorHotels certified review
« Refreshing »

Clean, nice people, good attitude, acceptable restaurants and amenities.

Laura Solo - 13/11/2018 AccorHotels certified review
« Satisfying »

I have had a pleasant time staying at the Novotel. Staff was nice, polite and looks well after it’s guests. The room and bathroom was clean and welcoming atmosphere. I would go back again if I have the occasion to come back to Monterrey.

Marcela Solo - 13/11/2018 AccorHotels certified review
« Lovely staying »

Really good experience, friendly staff and comfortable beds

Anonymous Business - 13/11/2018 AccorHotels certified review
« I would not stay there again »

The bathroom smelled of cigarettes & the shower drain bubbled all night long. The air conditioning didn’t work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Anonymous Business - 11/11/2018 AccorHotels certified review
« Nice place to stay, all amenities near located »

Easy to do the check-in, wonderful reception, large rooms, great city sightseeing

Edgar Business - 08/11/2018 AccorHotels certified review
« My previous comments were not taken into consideration »

There are no changes from my last visit which is disappointing really.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. C., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Lamentamos no haber podido lograr cambiar su experiencia con nosotros. Estaremos pendiente esperando pueda brindarnos la oportunidad de cambiar su percepcion de nosotros, Atentamente, Guy Candusso

Martin Business - 07/11/2018 AccorHotels certified review
« Cool »

Just stayed 3 days, but everything was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Samuel R. Business - 07/11/2018 AccorHotels certified review
« Great Stay »

It was so comfortable my stay in the Novotel Valle in Monterrey. The room is so nice and big, and the bed is so soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. Ramirez, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Anonymous Business - 07/11/2018 AccorHotels certified review
« Great experience »

The service was great and the staff was very attentive. My only problem was that the staff wasn't always aware when the meals were included which made it a bit confusing. But, they were very helpful in resolving any issue I had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Anonymous Families - 23/10/2018 AccorHotels certified review
« Not quite sitisfying »

Came to stay because wanted my children to enjoy the pool. And it was terrible cold. Wanted to stay more nights, but I stay only one night because of this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Andy G. P. Business - 18/10/2018 AccorHotels certified review
« Amazing »

Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gonzalez P., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

David Business - 16/10/2018 AccorHotels certified review
« nice »

Nice staying, but TV channels with poor reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to share your feedback. Let's check the report. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Antonio P. Couples - 15/10/2018 AccorHotels certified review
« Regular »

No ageadable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. P., Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una mejor experiencia en nuestro hotel. Atentamente, Guy Candusso

Ernesto R. Business - 12/10/2018 AccorHotels certified review
« it's ok »

it's a good hotel, i only recommend 1 thing. The menu of the bar it's very short and the breakfast buffet i think can be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. Gomez, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

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