Hotel - Novotel Monterrey Valle
Novotel Hotel Novotel Hotel

Novotel Monterrey Valle Hotel

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3.5/5 328 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 1200.00 MXN Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 238 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 238 family rooms
  • 42 connecting rooms
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,668 reviews

Our guest reviews for Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 328 reviews
AccorHotels certified review
Anonymous Business - 11/02/2018
« Fair choice for a quick business trip »

Good location, clean room, fair price, but very bad breakfast (food quality and service). It is an OK option for a quick business trip to Monterrey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto A., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

AccorHotels certified review
John S. Families - 11/02/2018
« Nice, comfortable rooms for us and our pets »

Staff are great, very friendly. Enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jhon S., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

AccorHotels certified review
Ww Business - 11/02/2018
« Ok and decent location »

Hotel is in Valle, close to San Augustin plaza. Can get there in a short walk. Lobby looks good but rooms and hallways are worn and dated. Exercise room is poor. Friendly bar with a good atmosphere and breakfast was decent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Werner W., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

AccorHotels certified review
Ernesto Business - 06/02/2018
« As expected »

Room type was Ok and room location in level and floor plan was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ernesto Moreno, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

AccorHotels certified review
Carlos Couples - 05/02/2018
« Not what I expected »

For the price and name of the hotel i was expecting a better overall service, and my expectations weren't reach

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Vizzuett, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Guy Candusso

AccorHotels certified review
Anonymous Couples - 05/02/2018
« Good »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melina Rodriguez Porras, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

AccorHotels certified review
Leticia B. Business - 02/02/2018

hotel muy agradable en general.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. Leticia Blazquez, Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

AccorHotels certified review
Reynol G. Business - 31/01/2018
« very good for the price and excellent location »

very nice lobby, it is the most enjoyable part of the hotel, i had the chance to had breakfast buffet and price is ok, but quality and apearance is not the best. You have some issues in the parking lot, were some kitchen pipes have droppings and unfortunately my car got a stain that soon was removed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reynol G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Guy Candusso

AccorHotels certified review
Mario Business - 30/01/2018
« good »

great service

AccorHotels certified review
Daniel H. Business - 29/01/2018
« Poor cleaning and bad trained staff »

Poor cleaning. Very low pressure shower. The room was in the last floor and very close to the elevators motor. Very noisy ! Shower drain was clogged and it seemed like a swiming pool. Asked 3 times to fix and the maintenance guy was not able to fix it. I asked 3 times to change my room and the staff always would give different excuses to not change my room ! Very below Accord standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Guy Candusso

AccorHotels certified review
Alan Business - 29/01/2018
« Very nice hotel with excellent friendly service »

All of your people are exceptionally friendly and very professional The entrance and lobby is very nice Only complaint would be the rooms. While they're very clean and comfortable they are dated. The bath tubs would be difficult to get in and out off for someone not in good physical condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan S., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

AccorHotels certified review
Anonymous Business - 27/01/2018
« EXCELENTE »

AGRADABLE Y RELAJANTE

AccorHotels certified review
Fabian Business - 23/01/2018
« Always you have to call to get your invoice »

Always the front desk told me that I will receive my invoice, but invoice is never sent until I call, or the invoice is incorrect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabian E., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will made some arrangement to get better service with our invoice services. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Guy Candusso

AccorHotels certified review
Jr Friends - 23/01/2018
« Overnight stay to attend a social event »

Attended a night social event and arrived at hotel at 4 pm; very friendly and easy checkin, room was ready, clean, sizable, quiet. The availability of few / poorly chosen channels in the TV is a negative, as are the bathroom amenities (no lotion / hand cream, no wash towel) and the shower head is of poor quality, but works. Bed very comfortable, clean bed sheets and had to open the closet to find extra pillows, but they were there. Checkout process equally efficient and all the staff I met was outstanding, smiling and being helpful. Would come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JORGE R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy candusso

AccorHotels certified review
Emilio E. Business - 18/01/2018
« Very nice hotel. »

The zone where it's located is very nice, near to one of the biggest malls in MTY, behind the hotel there is a very nice park where you can jog since very early in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emilio Cesar Mr E. Molina, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

AccorHotels certified review
Cake Couples - 16/01/2018
« Should've saved some of that budget for the rooms »

Nice lobby. Hideous rooms, straight out of a 90s hotel. Pillows were awful. Good shower. Staff was professional but quite cold in their ways.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ULISES V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guy Candusso

AccorHotels certified review
Judith Couples - 14/01/2018
« Love the location and service »

Had a wedding to attend, so it was a large party. The staff was very nice and welcoming. Hotel is close to mall and great restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith Leal, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

AccorHotels certified review
Fabricio G. Business - 14/01/2018
« Medium Satisfied »

Need more plugs to connect devices, such as CPAP. I couldn't sleep well as I couldn't connect my breath machine in an electrical plug. Disappointing The room was not clean at all......there was a lot of dust. Disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabricio Guerrero, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Guy Candusso

AccorHotels certified review
Alejandro S. Business - 13/01/2018
« Nice confort, regular service »

A nice place why you can sleep when you are om a business trip, but the service has to improve in several ways.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge Alejandro Soria Torresdey, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Guy Candusso

AccorHotels certified review
Alberto R. Families - 02/01/2018
« COMODIDAD »

COMODA, CONFORTABLE.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Ruiz Garza, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que tenga un prospero año 2018. Reciba un cordial saludo. Guy Candusso. Gerente General

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