Novotel Monterrey Valle Hotel 4 stars

TripAdvisor rating 3.5/5 387 reviews
Novotel Monterrey Valle
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+ 23 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • A 10-minute drive from Club Campestre Monterrey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000
Esq Dr Atl. Col. Valle Oriente
San Pedro Garza Garcia
66269
monterrey
mexico

Check-in from 15h00

Check out up to 13h00

  • By plane

    MONTERREY INTL APT At 25.75km / 16 miles

  • By train

    BUS STATION At 7km / 4.35 miles

GPS :25.647823, -100.328565

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

QUEEN SIZE SUPERIOR ROOM

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

365

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Lunch

06:00 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

With a pleasant atmosphere and wireless internet access available on request at reception, the bar seats 90 people in comfort and has large windows looking out on the swimming pool area. International and local drinks. International food and snacks.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 360

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

10,484 reviews

tripadvisor

TripAdvisor Rating 3.5/5

387 reviews

Moldy food with terrible answers

Customer review rating 4.3/5

Anonymous Families - 12/11/2019 Confirmed reviews AccorHotels

Couple things went wrong: - we received an slice of moldy chocolate cake through room service. The solution given was changing the slice with another one, we decided to pass on it as it seemed as old as the moldy one. - towels reeked and were almost unusable due to the heavy odor.

Excellent

Customer review rating 4.3/5

Eduardo S. Families - 06/11/2019 Confirmed reviews AccorHotels

Beauty

Dear Mr. S. GARCIA, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Okay

Customer review rating 4.3/5

Mario Business - 04/11/2019 Confirmed reviews AccorHotels

It was good but not perfect.

Dear Mr. C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Needs a renovation, maintenance in the bathroom areas and poor housekeeping

Customer review rating 4.3/5

Gilma G. Business - 01/11/2019 Confirmed reviews AccorHotels

I stayed for 10 nights in Novotel Del Valle for it is close to the offices I needed to visit. The first night, the shower flooded. I reported it to Front Desk but it was never fixed as the water took minutes to go down. 2 days in a row Housekeeping skipped the room and 2 days before I left, housekeeping was done but never took out the thrash, left no towels and no water bottles. Once I called Front Desk and then it was taken care of. Even the Night Manager called to apologize, which was a nice detail. Next day everything was perfect. EXCELLENT restaurant!!! Good food and the service (and room service) was great! Congratulations to them!

Dear Miss. G. Gonzalez, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Good Stay

Customer review rating 4.3/5

Anonymous Business - 31/10/2019 Confirmed reviews AccorHotels

great attention, room clean

Dear Mr. R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

TRIP OCTOBER 2019

Customer review rating 4.3/5

Celia R. Business - 29/10/2019 Confirmed reviews AccorHotels

Everything could have been great, but I had a major incident in my room since day 1, I had no towels, the phone did not work propertly and in the last day, the bathtub was broken =(

Dear Miss. R. Ramirez, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

my experience was excellent

Customer review rating 4.3/5

Adri Business - 25/10/2019 Confirmed reviews AccorHotels

the room very comfortable and the tub a very good plus, the breakfast was delicious

Dear Miss. R., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Business basics, but no Frills

Customer review rating 4.3/5

Anonymous Business - 24/10/2019 Confirmed reviews AccorHotels

Satisfactory, but not memorable

Dear Mr. L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel. Sincerely, Guy Candusso

BAD!

Customer review rating 4.3/5

J. D. Business - 24/10/2019 Confirmed reviews AccorHotels

Bad in all aspects, room, service, food...

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Good

Customer review rating 4.3/5

Fernando M. Business - 21/10/2019 Confirmed reviews AccorHotels

Waiters should change their attitude, closed mind, without attention to clients.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Everything was great

Customer review rating 4.3/5

Mario Business - 12/10/2019 Confirmed reviews AccorHotels

It was amazing, breakfast was great. I felt very comfortable

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Regular

Customer review rating 4.3/5

Lotario C. Business - 12/10/2019 Confirmed reviews AccorHotels

Regular

Estimado Sr. C. Sanchez Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una mejor experiencia en nuestro hotel. Guy Candusso

Not what expected

Customer review rating 4.3/5

Anya Couples - 11/10/2019 Confirmed reviews AccorHotels

Arrived at the hoyel and the lo by was nice. The room... not at all. The chlorine smell was so strong in the room and on the sheets that I Got allergies. The bathroom is outdated and could use a little upgrade.

Dear Miss. E., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Regular

Customer review rating 4.3/5

Julieta Business - 11/10/2019 Confirmed reviews AccorHotels

Regular

Estimada Srita. S., Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una mejor experiencia en nuestro hotel. Guy Candusso

Good

Customer review rating 4.3/5

Anonymous Business - 07/10/2019 Confirmed reviews AccorHotels

Overall good, but the airco was difficult to regulate and they knocked on my door at 7 am! Also, the pesto sauce of the restaurant did not even remotely taste like pesto!!!! Overall the staff was very friendly and helpful

Dear Miss. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Very good

Customer review rating 4.3/5

V. Business - 07/10/2019 Confirmed reviews AccorHotels

Very good

Dear Mr. V., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

like at Home/ Como en casa.

Customer review rating 4.3/5

Felix Business - 04/10/2019 Confirmed reviews AccorHotels

It was excelent stay on Novotel, I was feel like at Home.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

very average service

Customer review rating 4.3/5

Ivan D. L. S. Business - 02/10/2019 Confirmed reviews AccorHotels

big service improve opportunity at many stages: at check inn, at room upgrade (non), at breakfast at check out

Dear Mr. De La s. Ortega, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candussio
Customer review rating 4.3/5

Soledad Business - 01/10/2019 Confirmed reviews AccorHotels

agradable

Estimada Srita. A., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Very Good

Customer review rating 4.3/5

Francisco Couples - 24/09/2019 Confirmed reviews AccorHotels

The hotel is confortable, and very clean.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso
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