Novotel Monterrey Valle Hotel 4 stars

TripAdvisor rating 3.5/5 373 reviews
Novotel Monterrey Valle
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Room 1

Number of guests
Children's age
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Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • A 10-minute drive from Club Campestre Monterrey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000
Esq Dr Atl. Col. Valle Oriente
San Pedro Garza Garcia
66269
monterrey
mexico

Check-in from 15h00

Check out up to 13h00

  • By plane

    MONTERREY INTL APT At 25.75km / 16 miles

  • By train

    BUS STATION At 7km / 4.35 miles

GPS :25.647823, -100.328565

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

QUEEN SIZE SUPERIOR ROOM

  • Max. number of persons: x3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 double beds

  • Max. number of persons: x5
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 king-size bed

  • Max. number of persons: x3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

365

Type of cuisine: International

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Lunch

06:00 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

With a pleasant atmosphere and wireless internet access available on request at reception, the bar seats 90 people in comfort and has large windows looking out on the swimming pool area. International and local drinks. International food and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 360 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 280 people

Find out more
Novotel Monterrey Valle Meeting Room

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,379 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

373 reviews

Pleasant

Customer review rating 4.3/5

Fernando Business - 15/05/2019 AccorHotels certified review

The room was very nice and the bed was very comfortable

Ok for the price

Customer review rating 4.3/5

Jorge C. Business - 12/05/2019 AccorHotels certified review

Room ok but the breakfast buffet was cold, not good and expensive for what you get

Dear Mr. C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Rooms have to be renewed

Customer review rating 4.3/5

Anonymous Solo - 11/05/2019 AccorHotels certified review

The lobby and commom area are ok. But rooms and bathrooms are very old and not in the standard of a Novotel.

Dear Mr. A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso
Customer review rating 4.3/5

Anonymous Business - 09/05/2019 AccorHotels certified review

- Sheets were too small for the bed. - room was very old

Dear Mr. N., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Personnel is friendly

Customer review rating 4.3/5

Enrique Business - 02/05/2019 AccorHotels certified review

The hotel looks dirty 1. Carpet in corridors to the rooms ugly and dirty 2. Interface between restaurant and kitchen dirty and showing a trap for rats in the floor left side, it means there are problems with rats in the kitchen 3. The parking downstairs shows several marks, the origin of the marks could be load/unload of rubbish (bags) mixed with liquids. Personnel works hard but this is a coordination and management issue in my opinion

Dear Mr. T., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Mr. R.

Customer review rating 4.3/5

Baltazar R. Couples - 29/04/2019 AccorHotels certified review

The staff immediately took care of us with every we made.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Good

Customer review rating 4.3/5

Cristina V. Families - 27/04/2019 AccorHotels certified review

It was good, just the check in was very slow it took more than an hour to get the room

Dear Miss. V. Fernandez, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso
Customer review rating 4.3/5

Anonymous Families - 22/04/2019 AccorHotels certified review

The bath very dirty with hair and water smell bad

Dear Ms. R., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

PET FRIENDLY HOTEL

Customer review rating 4.3/5

Yolanda D. L. T. Families - 22/04/2019 AccorHotels certified review

Pet friendly hotel!!!: $500 per night. However, in many other pet friendly hotels, charge is only if your pet is over 10 pounds. Modern lobby, but the rooms are still old. Remodeling is taking a little while... hope next time rooms are more modern.

Dear Miss. De La T. S, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Great!

Customer review rating 4.3/5

Manuel A. Business - 22/04/2019 AccorHotels certified review

Very good experience

Dear Mr. G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

EXPRESS

Customer review rating 4.3/5

Patricia N. Families - 17/04/2019 AccorHotels certified review

HI, WE STAYED FOR A COUPLE DAYS, OUR TRAVEL WAS EXPRESS, AND THE HOTEL LOOKS VERY NICE. THE PERSONAL VERY EDUCATED AND SERVICIAL.

Dear Miss. L., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso
Customer review rating 4.3/5

Fernando Business - 16/04/2019 AccorHotels certified review

Confortable

Estimado Sr. R., Muchas Gracias por su evaluación y comentario positivo acerca de nuestro hotel. Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto recibirle nuevamente. Atentamente, Guy Candusso

Comfortable

Customer review rating 4.3/5

Aura V. Business - 15/04/2019 AccorHotels certified review

I like the concept, the hotel is very confortable, however I think you have to work in the food, the taste and the quality.

Dear Miss. V. Gomez, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Great hotel, restaurant-bar service and location.

Customer review rating 4.3/5

Anonymous Business - 15/04/2019 AccorHotels certified review

Nice place, well kept, staff very helpful. Bar-staff were great.

Dear Mr. C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

President & Founder

Customer review rating 4.3/5

Ignacio Business - 14/04/2019 AccorHotels certified review

It was a short stay where I had to sleep over for a couple of nights

Dear Mr. S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Fit for purpose

Customer review rating 4.3/5

Eem Business - 12/04/2019 AccorHotels certified review

Good experience at check-in, although the check-out was a little bit disorganized. The person at the front desk was unable to find my check-in sheet to proceed with the check-out. The room had a good size, but it felt strange because the furniture is too plain and there is a lot of unused space.

Dear Mr. E., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Below expectation

Customer review rating 4.3/5

Gabriel E. Families - 12/04/2019 AccorHotels certified review

Based on the 4 3/4 stars rating I was expecting the hotel to be in better shape however the room I stayed at 916 was dirty. dust and hair all over. Towels and bed sheets smell like old or oily smell. On top of that the hotel is definitely getting old needs a mayor renovation. Service was great.

Dear Mr. G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

As dirty as it can get

Customer review rating 4.3/5

Julien P. B. Business - 12/04/2019 AccorHotels certified review

It is probably one of the dirtiest hotel I stayed in. Everything in the room looked like it had not been cleaned in weeks. I used to stay in Novotel hotels in Europe and Latam. Will never choose thisnoption again.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Plane.

Customer review rating 4.3/5

Maribell Business - 12/04/2019 AccorHotels certified review

My trip was a Business Trip, so at the end of the end I wanted to get to the hotel and relax, watch a movie but my surprise was that the TV had just 3 channels, no movie options. During the nights that I spend there, my room was never clean, there was dust at the top of the clock, the towels were rusted and in bad conditions.

Dear Miss. F., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Great

Customer review rating 4.3/5

Carol Business - 10/04/2019 AccorHotels certified review

the service from the front desk is great

Dear Miss. A., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso
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