Novotel Monterrey Valle Hotel 4 stars

TripAdvisor rating 3.5/5 381 reviews
Novotel Monterrey Valle
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+ 23 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • A 10-minute drive from Club Campestre Monterrey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000
Esq Dr Atl. Col. Valle Oriente
San Pedro Garza Garcia
66269
monterrey
mexico

Check-in from 15h00

Check out up to 13h00

  • By plane

    MONTERREY INTL APT At 25.75km / 16 miles

  • By train

    BUS STATION At 7km / 4.35 miles

GPS :25.647823, -100.328565

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 2 double beds

  • Max. number of persons: 4
  • Area: A partir de 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

QUEEN SIZE SUPERIOR ROOM

  • Max. number of persons: 3
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

365

Type of cuisine: International

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Lunch

06:00 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

With a pleasant atmosphere and wireless internet access available on request at reception, the bar seats 90 people in comfort and has large windows looking out on the swimming pool area. International and local drinks. International food and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 360

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,993 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

381 reviews

Very pleasant!

Customer review rating 4.3/5

Jean Business - 14/08/2019 AccorHotels review

Great location, nice ambiance

Dear Mss. B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

COMPLETAMENTE SATISFECHO

Customer review rating 4.3/5

Alejandro G. Families - 14/08/2019 AccorHotels review

ESTANCIA COMODA Y PLACENTERA

Estimado Sr. G. Castillo, Agradecemos el tiempo que nos brinda al compartir su evaluación, lo esperamos pronto. Reciba un cordial saludo. Guy Candusso

Good

Customer review rating 4.3/5

Anonymous Business - 14/08/2019 AccorHotels review

Bed was absolutely comfortable but in general the room needed some maintenance mostly the bathroom and the air conditioning.

Dear Ms C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Real good communication.

Customer review rating 4.3/5

Francisco J. G. Families - 12/08/2019 AccorHotels review

It was really family wise but really enjoy the hole time been their.

Dear Mr. G. Quintanilla, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Excelent

Customer review rating 4.3/5

Aaron Z. Business - 11/08/2019 AccorHotels review

Muy confortable

Estimado Sr. Z., Gracias por compartir su evaluación y comentario con nosotros, lo esperamos pronto. Reciba un cordial saludo. Guy Candusso

Nice pool, chaotic personal, low level rooms

Customer review rating 4.3/5

Werner Business - 09/08/2019 AccorHotels review

Pool area is nice, but will be closed - even to dring a glass wine at 9 pm… rooms are poor equiped compare to Novotel level. during check in and also the other times the personal is only talking with them selves no attention to customer . check in and check out took a lot of time becasue of incompetent personal and not working (or finding) the necessary equipment on or in all their desks…

Dear Mr. D., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Safe, elegant, and comfortable!

Customer review rating 4.3/5

Dr. G. Families - 07/08/2019 AccorHotels review

For a family with a pet, during our way back from Veracruz to our home in Chicago on a road trip, safety was our main concern. Needless to say Novotel’ security is is well organize and we felt very confident about staying at this Hotel.

Dear Miss. G.-Duran, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso
Customer review rating 4.3/5

Ww Business - 02/08/2019 AccorHotels review

Quick trip to MTY and I've stayed here before. Room was well appointed and comfortable. Breakfast was good. Little problem at the bar with dinner. Seems I couldn't charge to the room easily and this annoyed me greatly when I was disturbed in my room.

Dear Mr. W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

excelente

Customer review rating 4.3/5

Iván Business - 01/08/2019 AccorHotels review

agradable

Estimado Sr. R., Muchas Gracias por su evaluación y comentario positivo acerca de nuestro hotel. Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto recibirle nuevamente. Atentamente, Guy Candusso

Work trip

Customer review rating 4.3/5

Eduardo O. R. Business - 01/08/2019 AccorHotels review

Everything good only a small stain in my bed sheets

Dear Mr. Olvera R., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Sufficient

Customer review rating 4.3/5

Juan M. Q. P. Business - 31/07/2019 AccorHotels review

arrived nearly midnight and only stayed one night, everything ok.

Dear Mr. Quiroz P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

En transito

Customer review rating 4.3/5

Marcoborio Business - 30/07/2019 AccorHotels review

..sobrevivi!

Estimado Sr. B., Gracias por tomarse el tiempo en compartir su evaluación con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso
Customer review rating 4.3/5

Anonymous Business - 29/07/2019 AccorHotels review

It was good. The infrastructure of the room wasn't good enough. I think you can consider a remodelation.

Dear Miss. F., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Tranquilo

Customer review rating 4.3/5

Alexis R. Business - 26/07/2019 AccorHotels review

experiencia satisfactoria.

Dear Mr. R., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Not good or bad

Customer review rating 4.3/5

Ines A. M. Families - 24/07/2019 AccorHotels review

The pool area was dirty. The restaurant forgot some of my orders. Took too much time to bring the ordered dishes. The personnel in the restaurant area is stressed out and is not particularly nice. The room needs to be refurbished, the WC was in a terrible condition and needs redecoration asap.

Dear Miss. Alves M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

JULIO 15

Customer review rating 4.3/5

Celia R. Business - 18/07/2019 AccorHotels review

IT WAS GREAT! THE LADY FROM THE RECEPTION WAS SO NICE AND WARM, SHE WAS VERY HELPFUL AND HELPED ME FIND THE RIGHT ROOM FOR ME (AS I AM A HANDICAP) SHE WAS VERY HELPFUL. THE ROOM WAS OK AND SERVICE WAS AS EXPECTED. AS BREAKFAST WAS INCLUDED, PEOPLE FROM THE DINING ROOM WAS AWARE OF MY TABLE AND NEEDS. THANKS FOR ALL YOUR SUPPORT!

Dear Miss. R. Ramirez, We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Just satisfied

Customer review rating 4.3/5

Jorge L. Business - 17/07/2019 AccorHotels review

It was OK

Dear Mr. L. Aleman, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Muy agradable

Customer review rating 4.3/5

Anonymous Business - 17/07/2019 AccorHotels review

Muy satisfactoria

Estimada Srita. M., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Estancia agradable

Customer review rating 4.3/5

Anonymous Business - 13/07/2019 AccorHotels review

Buen trato

Estimado Sr. B., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Terrible

Customer review rating 4.3/5

Alejandro G. Business - 11/07/2019 AccorHotels review

My AC didn't work properly, I asked for assistance and was completely ignored. Had a terrible night with a hot and uncomfortable room. I'd never recommend this hotel (Novotel Valle, Monterrey, Nuevo Leon, Mexico).

Dear Mr. G. de la Rosa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso
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