Novotel Mexico City Santa Fe Hotel 4 stars

TripAdvisor rating 3.5/5 270 reviews
Novotel Mexico City Santa Fe
See on a map
+ 23 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Table tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75
Col Centro de Ciudad Santa Fe
01210
mexico city
mexico

Tel: +525591777700

Fax: (+52)5591777701

Contact email

Check-in from 15h00

Check out up to 13h00

  • By plane

    INTL BENITO JUAREZ At 20km / 12.43 miles

  • By plane

    INTL TOLUCA At 44km / 27.34 miles

  • By train

    Autobuses Norte At 15.3km / 9.51 miles

  • By train

    Autobuses Poniente At 15.3km / 9.51 miles

  • By train

    Autobuses Sur At 12.5km / 7.77 miles

GPS :19.366697, -99.259129

Our accommodations

Standard Room with king-size bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 2 double beds

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with king-size bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 2 double beds

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with king-size bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with 2 double beds

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

365

Type of cuisine: International

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Soccer, American Football, Basketball and Tennis matches and even concerts are shown every week, so you can watch your favourite event on a big screen TV whilst enjoying an international or local drink in a relaxed and easy going environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more
Novotel Mexico City Santa Fe Meeting Room

Our guest reviews for
Novotel Mexico City Santa Fe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,227 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

270 reviews

Nice hotel in a convenient location

Customer review rating 4.4/5

Walter M. Business - 30/04/2019 AccorHotels certified review

It was an excellent service, delicious food and convenient amenities. The hotel location is wonderful, considering I was visiting offices at Samara building. The place is for sure convenient for business trips; and it offers small and cozy rooms with the minimum facilities to make an enjoyable stay.

Dear Walter , We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Old rooms, poorly advertised

Customer review rating 4.4/5

Angie Business - 30/04/2019 AccorHotels certified review

Staff members are nice, however the rooms are old and outdated. The phone did not worked. They did not have a hairdryer and iron, had to request those at the front desk.

Dear Angie, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our telephone, hairdryer and iron in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares Gerente General

Excellent service, location

Customer review rating 4.4/5

Roxana Families - 29/04/2019 AccorHotels certified review

Good buffet, lots of other good options for restaurant options ... hotel was clean. Excellent service

Dear Roxana, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

VIP Customer Service

Customer review rating 4.4/5

Pedro S. Business - 29/04/2019 AccorHotels certified review

Awesome customer service, rooms very clean, safe environment.

Dear Pedro, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Very nice experience

Customer review rating 4.4/5

A. A. Business - 24/04/2019 AccorHotels certified review

It was confy, great breakfast and service

Dear A., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Too short

Customer review rating 4.4/5

Karina Couples - 23/04/2019 AccorHotels certified review

Everything fine, wish would have stayed longer, staff were very kind

Dear Karina, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Mr.

Customer review rating 4.4/5

Jayme B. Business - 23/04/2019 AccorHotels certified review

It did not take long, just two periods of 2 days each. But hotel staff was always helpful and kind. Their answers to my requests frequently extended beyond what I asked, prompting towards a solution that was better for me.

Dear Jayme, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures with the carpets in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares Gerente General

Great Value and nice personnel

Customer review rating 4.4/5

German G. T. Business - 21/04/2019 AccorHotels certified review

Great value in the heart of Santa Fe. The personnel is very respectful and helpful. The service room food isn’t great, but is available 24/7, as there aren’t too much options late night in the area. Breakfast is very good. The hotel is always clean.

Dear German , We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Good in general

Customer review rating 4.4/5

Francisco Y. Families - 20/04/2019 AccorHotels certified review

The attention and cleanliness was good only down side is the extremely old and un equipment fitness center or area

Dear Francisco, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are aware of the needs in equipment changes, however this investment is planned for next year. Similarly, I commented that we are looking to create an alliance with a company dedicated to physical conditioning. Our relationship with our customers is of the utmost importance, so I would like to reiterate our commitment to high quality standards, as well as to you. We sincerely appreciate that you have shared this matter with us and we trust that you will give us a new opportunity to offer you an optimal service. Sincerely, Napoleon Flores Mares Gerente General

Very good experience

Customer review rating 4.4/5

Ada Couples - 18/04/2019 AccorHotels certified review

On this ocasión, experience was as expected. Clean rooms good service.

Dear AdA, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Excellent Stay

Customer review rating 4.4/5

Pedro I. Business - 12/04/2019 AccorHotels certified review

All accommodation went very well. Clean rooms and excellent reception services

Dear Pedro, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Good

Customer review rating 4.4/5

Andrea Business - 08/04/2019 AccorHotels certified review

The first day was complicated I paid and checked in early to get a room and then they gave it away. I didn’t get one until 9pm. I also wasn’t told I had to ask for Hair Dryer and shower cap so then had to ask for that as well. Staff was very friendly and the rest of the week went really well. Good experience. Valet can be hard at times to leave the car.

Dear Andrea, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures with front desk department to address the problem of the check in hour in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares Gerente General

Rude Receptionist

TripAdvisor rating 3.5/5

G00d_Experience Couples - 08/04/2019 TripAdvisor review

As a silver member of the AccorHotels I understood am entitled to an extended stay till 5pm without charge, subject to availability. I was told there was no available rooms! But when I made a booking online & showed the receptionist that there were rooms available, he changed his reason for not being able to extend my stay due to Novotel’s policy. I suggest you don’t make offers if you’re not willing to implement them.

Dear G00d_Experience, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Front Desk staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager
Customer review rating 4.4/5

Anonymous Business - 02/04/2019 AccorHotels certified review

Comfortable room, Good Breakfast, concierge team

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General
Customer review rating 4.4/5

Anonymous Couples - 30/03/2019 AccorHotels certified review

Enjoyable

Customer review rating 4.4/5

Anonymous Couples - 28/03/2019 AccorHotels certified review

satisfactory but below usual Novotel standard

Santa Fe, Mexico City

Customer review rating 4.4/5

T F. Business - 25/03/2019 AccorHotels certified review

Excellent - After a long flight I was too early to check in. I was immediately offered a temporary room to shower and change so I could get to my meeting in better condition. Everyone, especially reception, was very helpful and friendly. It a good location, opposite a modern shopping mall and the area has a nice feel about it.

Dear T F., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Excellent!

Customer review rating 4.4/5

Luis R. Business - 18/03/2019 AccorHotels certified review

just a short stay for a tradeshow in ExpoBancomer

Dear Luis, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Great stay

Customer review rating 4.4/5

Gabrielle C. Business - 17/03/2019 AccorHotels certified review

It was clean, conveniently located from the expo I was attending, and the staff was kind.

Agradable

Customer review rating 4.4/5

Erick A. Business - 07/03/2019 AccorHotels certified review

Agradable

Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in mexico city