Novotel Mexico City Santa Fe Hotel 4 stars

TripAdvisor rating 3.5/5 274 reviews
Novotel Mexico City Santa Fe
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+ 23 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Table tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75
Col Centro de Ciudad Santa Fe
01210
mexico city
mexico

Tel: +525591777700

Fax: (+52)5591777701

Contact email

Check-in from 15h00

Check out up to 13h00

  • By plane

    INTL BENITO JUAREZ At 20km / 12.43 miles

  • By plane

    INTL TOLUCA At 44km / 27.34 miles

  • By train

    Autobuses Norte At 15.3km / 9.51 miles

  • By train

    Autobuses Poniente At 15.3km / 9.51 miles

  • By train

    Autobuses Sur At 12.5km / 7.77 miles

GPS :19.366697, -99.259129

Our accommodations

Standard Room with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard room with 2 double beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior room with 2 double beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Executive Room with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine

Executive room with 2 double beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine

Our restaurants and bars

365

Type of cuisine: International

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Soccer, American Football, Basketball and Tennis matches and even concerts are shown every week, so you can watch your favourite event on a big screen TV whilst enjoying an international or local drink in a relaxed and easy going environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Mexico City Santa Fe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,475 reviews

tripadvisor

TripAdvisor Rating 3.5/5

274 reviews

Customer review rating 4.4/5

Zoltan M. Business - 12/09/2019 AccorHotels review

The minibar fridge wasnt working. No English speaking tv channels The heating system not working right- first two nites it was 16 celsius at nite in the room The phone plug broken The shower water goes on the bathroom floor and the hallway carpet You want anything else... ? Great experience- lol

Good with some disapointments

Customer review rating 4.4/5

Silvio Business - 06/09/2019 AccorHotels review

The room is quiet good, new TV with good set of channels. The location of the hotel i very good. The pillows were terrible, in spite there are 4 pillows, all pillows are the same, smalls and hard. I also received letters informing me that I have debts and should fix that, I did not like this. I am a frequent traveler, and it is the first hotel I have received such letter.

excelent service

Customer review rating 4.4/5

Rafael A. Business - 02/09/2019 AccorHotels review

great service and room clean.

Agradable

Customer review rating 4.4/5

Anonymous Business - 31/08/2019 AccorHotels review

Muy agradable y recomendable regresar

Good experience

Customer review rating 4.4/5

Guillermo L. Business - 30/08/2019 AccorHotels review

It was a good stay at the hotel.

Estancia satisfactoria.

Customer review rating 4.4/5

Fabiola Business - 30/08/2019 AccorHotels review

Estancia satisfactoria.

Fine

Customer review rating 4.4/5

Carlos M. Business - 26/08/2019 AccorHotels review

Everything was fine

Excelent service

Customer review rating 4.4/5

Grace Business - 14/08/2019 AccorHotels review

Great experience

Dear Grace, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Very good

Customer review rating 4.4/5

Serge D. Business - 05/08/2019 AccorHotels review

Good location and very good service.

Dear Mr d., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Falling ceiling

Customer review rating 4.4/5

Adroaldo M. Business - 05/08/2019 AccorHotels review

Very poor experience. I was in a room with broken wardrobe and the ceiling next to the curtains were falling apart. One night, when returning from the office I noticed that my ceiling, above the bed, had an infiltrating due the rain and my bed was completely wet. I had to move to another room, and in the weekend the electricity was disconnected for maintenance. Several times I had to call for new towels, because House Keeping forgot to leave towels in the room. And the free tea sachets were never left in my room as well.

Dear Adroaldo, Thank you for taking the time to tell us about your experience at the Novotel Mexico City Santa Fe. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Napoleon Flores Mares Gerente General

A comfortable stay

Customer review rating 4.4/5

J. G. Families - 05/08/2019 AccorHotels review

We are a family of 2 adults and one child (13 years old). We booked a double bed room and we did enjoy our stay as the room and the bathroom were comfortable and clean. The breakfast was better compare to other business hotels. The staff are helpful and friendly. You have to pay extra for parking, it's about 100 MXN/night. We are satisfied to stay there.

Dear Miss G., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Empty

Customer review rating 4.4/5

Rodrigo Business - 01/08/2019 AccorHotels review

Great. The only fustrating topic was the checkout. There were only 3 people before me doing the checkout and 2 employees supporting this process. They took about 30 minutes to attend me and make the checkout. I almost lost my meeting...

Estimado Sr Suárez, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Mexico City Santa Fe. Es siempre un placer recibir comentarios positivos, haremos extensivas sus observaciones a nuestro equipo, estoy seguro que estos comentarios les servirán de estímulo. De igual forma le agradecemos nos haga mención de nuestras áreas de oportunidad, por favor tenga por seguro que tomaremos las medidas necesarias con el Staff de Recepción, con el fin de mejorar la calidad de nuestros servicios. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Napoleon Flores Gerente General

Placentera mi estancia.

Customer review rating 4.4/5

Daniel G. M. Business - 28/07/2019 AccorHotels review

Fue mi agradable durante mi estancia,

Dear Mr Garcia, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Good overall stay

Customer review rating 4.4/5

Stan G. Couples - 03/07/2019 AccorHotels review

Good stay overall, but the bartender waking us up in the middle of the night with a phone call and then coming to our room to collect $100 pesos was ridiculous. We couldn’t sleep and ruined our night. Otherwise we enjoyed food, room and location of hotel.

Dear Stan, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures with our staff (bartender) in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares General Manager
Customer review rating 4.4/5

Jose L. R. G. Business - 28/06/2019 AccorHotels review

Satisfactoria

Very good! Nice attention, great experience.

Customer review rating 4.4/5

Kevin T. Business - 24/06/2019 AccorHotels review

Everyone did their best to provide a great experience.

Placentera

Customer review rating 4.4/5

Anonymous Business - 18/06/2019 AccorHotels review

Agardable

Great Location

Customer review rating 4.4/5

Sandra Business - 17/06/2019 AccorHotels review

Novotel has a great location, wonderful restaurants and a nice mall in front

It was a great stay

Customer review rating 4.4/5

Iliana H. Business - 15/06/2019 AccorHotels review

We were a large group, and everything went smoothly. Thank you!

Great

Customer review rating 4.4/5

Juan Business - 12/06/2019 AccorHotels review

Short but nice

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