Hotel - Novotel Mexico City Santa Fe
Novotel Hotel Novotel Hotel

Novotel Mexico City Santa Fe Hotel

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3.5/5 228 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 1350.00 MXN Non member rate
From 1282.50 MXN Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 13h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Massage  (Nearby)

Catering

  • Buffet breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 148 rooms
  • 140 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 108 family rooms
  • 7 connecting rooms
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Crib on request
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,708 reviews

Our guest reviews for Novotel Mexico City Santa Fe

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 228 reviews
AccorHotels certified review
Alejandra Business - 12/10/2017

Invoice was required upon my departure, and service crew promise to send it to my email, even though, email never arrives, I had to call again to the hotel to get it.

AccorHotels certified review
Juan E. C. Business - 09/10/2017
« Somewhat satisfied »

I was a good experience regarding the service from the employees, but the hotel looks is somehow old, the pool is not working and the gym could be better. another thing that could be improved is the smell in the halls again it smells like old.

AccorHotels certified review
Lorenzo Business - 08/10/2017
« Excellent service »

Perfect

AccorHotels certified review
Juan M. A. Business - 28/09/2017
« Good experience »

So I think that you have some areas, that you will be better, but my experience was excellent. Thanks

AccorHotels certified review
Nancy N. Business - 26/09/2017
« Excellent »

I was just 1 night but it was great, the room, the breakfast and the complete experience, the personnel from the front desk was really nice.

AccorHotels certified review
Anonymous Business - 22/09/2017

Great staff

AccorHotels certified review
Monica R. Solo - 16/09/2017
« Everything was fine but could be better. »

My stay could have been better if the reception staff had included the parking payment the night before I paid my whole booking. Instead of pay for it at 5 45 a.m. when you just need to leave asap. As the hotel is located in the business district it is expected to minimize times , I believe.

AccorHotels certified review
Genesis C. Business - 10/09/2017
« Satisfying, great personnel »

I stayed at Novotel for 2 weeks. The second to last night, I order room service. They gave me a dirty glass which I didn't make big deal about, just asked for another one. 20 mins later, they showed up with the same glass this time with iced in it. Discussing...

AccorHotels certified review
Karen J. D. Solo - 06/09/2017
« The overall experience, for the price, was dissatisfying. »

The pillows were absolutely horrible! They caused me pain in my neck and back, therefore I was unable to sleep. When one is in pain and/or unable to sleep this causes one to have a difficult day so, a poor experience. The staff and food were fine.

AccorHotels certified review
Jose I. M. Business - 04/09/2017
« Customer visit »

The hotel is perfect for a short stay as it is clos to our customers; however, I didn't see the difference from a Junior suite and standard room. The food at the restaurant was average. I will not recommend it.

AccorHotels certified review
Helmut K. Business - 27/08/2017
« Very professional »

Great service

AccorHotels certified review
Anonymous Business - 22/08/2017
« Satisfying »

Very rewarding. Very nice. Enjoyable atmosphere. Friendly staff. Great experience!

AccorHotels certified review
Anonymous Business - 22/08/2017

Satisfactorio

AccorHotels certified review
Pamela Families - 15/08/2017

Totalmente placentera.

AccorHotels certified review
Brl Business - 14/08/2017
« Close to acceptable »

The service in the restaurante is really slow, waiters just disappear for long periods of time.

AccorHotels certified review
Heber R. Business - 14/08/2017
« Not the best experience »

The Room's floor was too dirty, and dusty, general furniture looks too worn, restaurant the food was not the best, the front desk personnel was the only good, I receive a very good attention.

AccorHotels certified review
Mariana P. Business - 02/08/2017
« Confortable, clean, and friendly but room for improvement. »

The dry blower in the room kept on heating up and would shut down often. Need new ones. I called every day for items to my room.

AccorHotels certified review
Jessica S. Business - 31/07/2017
« a good experience »

hotel is nice, the personal is very polite and always willing to help.

AccorHotels certified review
Anonymous Business - 30/07/2017

SatisfactoriafasrisfactoriaDatos

AccorHotels certified review
Sandra Business - 29/07/2017
« CP »

Confortable

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