Hotel - Novotel Mexico City Santa Fe
Novotel Hotel Novotel Hotel

Novotel Mexico City Santa Fe Hotel

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3.5/5 233 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 1150.00 MXN Non member rate
From 1092.50 MXN Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 13h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Air conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Massage  (Nearby)

Catering

  • Buffet breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 148 rooms
  • 140 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 108 family rooms
  • 7 connecting rooms
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,884 reviews

Our guest reviews for Novotel Mexico City Santa Fe

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 233 reviews
AccorHotels certified review
A A. Business - 04/12/2017
« Need more attention to detail »

The room was cold, no heating. I was offered a stand alone heater. It took some time for it to heat the room. The shower head is in really rough shape. Water barely came out from the shower head and the towels were worn out and hard. The pillows were hard and small

AccorHotels certified review
George N. Solo - 03/12/2017
« Very professional and helpful staff »

The temperature in my room was not adjustable. I was given a floor heater to compensate but had to be replaced because it stopped functioning

AccorHotels certified review
Moacir S. Business - 28/11/2017
« My exprience was not good »

As soon as I arrived at hotel I have requested to receptionist to give me a room on 07th or 08th floor, but she told that is a uper executive floor. And what am I? My last trip to Mexico I was at same hotel for 2 weeks and they give me a room at 08th floor, I don't understood the diference from previus time and the last one. After receive the key from 05th floor room, during the night I wookup at 05am with noising motor machine outside, this is a hotel machine. I requested to change my room. I was designated to another room smaller then the previous one. I'm very and strongly disapointed!

AccorHotels certified review
Thal Business - 27/11/2017
« confortable »

confortable

AccorHotels certified review
Andrea Business - 24/11/2017
« It was OK »

Rooms are OK. Check out was extremely slow and confusing. You should watch for your personnel presentation - uniforms are worn out. Transportation coordination was excellent - thanks Eric (Novotel Santa Fe).

AccorHotels certified review
Anonymous Business - 21/11/2017
« Placentera »

Contento

AccorHotels certified review
Ingrid Business - 20/11/2017
« Divertido »

Satisfactoria

AccorHotels certified review
Laura B. Business - 20/11/2017
« Convenient »

Toilets can be more clean and well maintained. I stayed there for 10 days, used one pool towel the 5th day and the towel stayed there forever. The bath rob was used the first day and never put back again. I didn't have towels when I first arrived, had to request them. Breakfast should have better coffee and hard boiled eggs.

AccorHotels certified review
Anonymous Business - 19/11/2017
« Director »

Hard beds and uncomfortable pillows. .cheap soap and towels. Friendly staff

AccorHotels certified review
Sat Business - 18/11/2017
« Satisfecho »

Normal

AccorHotels certified review
Ravi O. Business - 03/11/2017
« Worst experience »

It was worst experience staying in novotel. 1. I paid higher amount then marriot or hilton 2. Reception desk was not at all supportive.they were just behind to submit money.where we submit money when we checkout.. 3. Room was not clean.in my suration also they just adjusted bedsheet..nor cleaned floor. 4. Minibar fridge was not working..they corrected but after 2 days it stopped again. I will never turn back & will suggest others also not to stay. Thanks

AccorHotels certified review
Ernesto L. R. Business - 23/10/2017

AGRADABLE ESTANCIA EN SANTA FE

AccorHotels certified review
Anonymous Business - 19/10/2017
« Good hotel in Sta. Fe »

We had a large engineering meeting at Tec de Monterrey, and this hotel was recommended to us. The hotel is well situated, modern, large rooms, and the staff is very accommodating / helpful. There are good restaurants nearby (and a good one in the hotel). The breakfasts were OK. Overall: recommended.

AccorHotels certified review
D. D. Business - 18/10/2017
« Bien »

Everything was good. Except the internet (it breaks in between)and the common Room temperature controller. Never did I get the room to be warmed. It only cools and ventilates.

AccorHotels certified review
Mr M. Business - 17/10/2017
« Mr M »

Very friendly and helpful staff Good breakfast Rooms are okay but walls are thin and no sound proofing (I was awoken by my neighbour's alarm clock on most mornings and even a moderate tv volume can be heard (not what you want at 3am in the morning). Swimming pool was out of order or being repaired for a period which was extended during my stay. Good location in Santa Fe.

AccorHotels certified review
Alejandra Business - 12/10/2017

Invoice was required upon my departure, and service crew promise to send it to my email, even though, email never arrives, I had to call again to the hotel to get it.

AccorHotels certified review
Juan E. C. Business - 09/10/2017
« Somewhat satisfied »

I was a good experience regarding the service from the employees, but the hotel looks is somehow old, the pool is not working and the gym could be better. another thing that could be improved is the smell in the halls again it smells like old.

AccorHotels certified review
Lorenzo Business - 08/10/2017
« Excellent service »

Perfect

AccorHotels certified review
Juan M. A. Business - 28/09/2017
« Good experience »

So I think that you have some areas, that you will be better, but my experience was excellent. Thanks

AccorHotels certified review
Nancy N. Business - 26/09/2017
« Excellent »

I was just 1 night but it was great, the room, the breakfast and the complete experience, the personnel from the front desk was really nice.

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