Novotel Mexico City Santa Fe Hotel 4 stars

TripAdvisor rating 3.5/5 273 reviews
Novotel Mexico City Santa Fe
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+ 23 Services
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Room 1

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Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Table tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75
Col Centro de Ciudad Santa Fe
01210
mexico city
mexico

Tel: +525591777700

Fax: (+52)5591777701

Contact email

Check-in from 15h00

Check out up to 13h00

  • By plane

    INTL BENITO JUAREZ At 20km / 12.43 miles

  • By plane

    INTL TOLUCA At 44km / 27.34 miles

  • By train

    Autobuses Norte At 15.3km / 9.51 miles

  • By train

    Autobuses Poniente At 15.3km / 9.51 miles

  • By train

    Autobuses Sur At 12.5km / 7.77 miles

GPS :19.366697, -99.259129

Our accommodations

Standard Room with king-size bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 2 double beds

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with king-size bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 2 double beds

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with king-size bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with 2 double beds

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

365

Type of cuisine: International

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Soccer, American Football, Basketball and Tennis matches and even concerts are shown every week, so you can watch your favourite event on a big screen TV whilst enjoying an international or local drink in a relaxed and easy going environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Mexico City Santa Fe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,366 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

273 reviews

Good overall stay

Customer review rating 4.4/5

Stan G. Couples - 03/07/2019 AccorHotels certified review

Good stay overall, but the bartender waking us up in the middle of the night with a phone call and then coming to our room to collect $100 pesos was ridiculous. We couldn’t sleep and ruined our night. Otherwise we enjoyed food, room and location of hotel.

Customer review rating 4.4/5

Jose L. R. G. Business - 28/06/2019 AccorHotels certified review

Satisfactoria

Very good! Nice attention, great experience.

Customer review rating 4.4/5

Kevin T. Business - 24/06/2019 AccorHotels certified review

Everyone did their best to provide a great experience.

Placentera

Customer review rating 4.4/5

Anonymous Business - 18/06/2019 AccorHotels certified review

Agardable

Great Location

Customer review rating 4.4/5

Sandra Business - 17/06/2019 AccorHotels certified review

Novotel has a great location, wonderful restaurants and a nice mall in front

It was a great stay

Customer review rating 4.4/5

Iliana H. Business - 15/06/2019 AccorHotels certified review

We were a large group, and everything went smoothly. Thank you!

Great

Customer review rating 4.4/5

Juan Business - 12/06/2019 AccorHotels certified review

Short but nice

Everything clean and neat.

Customer review rating 4.4/5

Juan H. P. Business - 10/06/2019 AccorHotels certified review

Comfortable, and friendly nice Team. Good location and a clean room, are the most important characteristics in a hotel.

Good but did not exceed my expectations

Customer review rating 4.4/5

Anonymous Business - 10/06/2019 AccorHotels certified review

It was good but there was a lot of noises from other rooms during all my stay.

Seriously satisfied. Nice service at all!

Customer review rating 4.4/5

Sergio G. C. Business - 07/06/2019 AccorHotels certified review

I really had excellent service and did enjoy the facilities!

It was great.

Customer review rating 4.4/5

Sarune Business - 30/05/2019 AccorHotels certified review

It was great.

nice

Customer review rating 4.4/5

Carlos M. Business - 24/05/2019 AccorHotels certified review

Everything was nice, but not the invoice process in restaurant. I was given a useless URL so I can have my CFDi, and I had to ask for a real one on front desk.

Customer review rating 4.4/5

Pierre Business - 24/05/2019 AccorHotels certified review

Overall experience is ok. I would have expected better breakfast with local and French standards (croissant and bread are quiet bad unfortunately). Room was ok.

COMODO

Customer review rating 4.4/5

Anonymous Business - 23/05/2019 AccorHotels certified review

PLACENTERA

Smooth!

Customer review rating 4.4/5

Monica R. Families - 22/05/2019 AccorHotels certified review

Really good! Awesome customer service!

Nice hotel in a convenient location

Customer review rating 4.4/5

Walter M. Business - 30/04/2019 AccorHotels certified review

It was an excellent service, delicious food and convenient amenities. The hotel location is wonderful, considering I was visiting offices at Samara building. The place is for sure convenient for business trips; and it offers small and cozy rooms with the minimum facilities to make an enjoyable stay.

Dear Walter , We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Old rooms, poorly advertised

Customer review rating 4.4/5

Angie Business - 30/04/2019 AccorHotels certified review

Staff members are nice, however the rooms are old and outdated. The phone did not worked. They did not have a hairdryer and iron, had to request those at the front desk.

Dear Angie, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our telephone, hairdryer and iron in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares Gerente General

Excellent service, location

Customer review rating 4.4/5

Roxana Families - 29/04/2019 AccorHotels certified review

Good buffet, lots of other good options for restaurant options ... hotel was clean. Excellent service

Dear Roxana, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

VIP Customer Service

Customer review rating 4.4/5

Pedro S. Business - 29/04/2019 AccorHotels certified review

Awesome customer service, rooms very clean, safe environment.

Dear Pedro, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Very nice experience

Customer review rating 4.4/5

A. A. Business - 24/04/2019 AccorHotels certified review

It was confy, great breakfast and service

Dear A., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General
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