Hotel - ibis Monterrey Valle
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ibis Monterrey Valle Hotel

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3.5/5 303 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 755.55 MXN Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
See all services

Hotel location

Our rooms

  • 105 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 2,245 reviews

Our guest reviews for ibis Monterrey Valle

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 303 reviews
AccorHotels certified review
M W. Business - 08/02/2018
« Adequate experience, expected mediocrity »

One knows what is expected in this type of hotel. I found it adequate, just sufficient in every aspect. Breakfast had good intentions, better than other similar hotels, but everything was cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Ariel S. Business - 06/02/2018
« Dinamyc rate? »

Why you change rate so variable, I want to stay 10 nights, but for 2 give me one price, for the next days rate was duplicated, so I prefer don't stay and have to get another place. sorry, good service but you become from accessible to expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando Ariel S. Garcia, Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Dr D. S. Business - 05/02/2018
« excellent....specially in monterrey »

i have enjoyed very much my stay in ibis san pedro valle oriente in monterrey n.l-mexico felt like home. will go back soon. keep up the good work thanks so much Dr david s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David s., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Juan R. S. Business - 25/01/2018
« Great service! »

I really enjoyed my stay with you all. Great service! Keep up that kind of service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Rodriguez S., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Anonymous Families - 25/01/2018
« Agradable »

Confortable, grata.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada huésped: Agradezco se haya tomado el tiempo para compartir su experiencia en el Hotel. Me complace especialmente el que reconozca el esfuerzo de los que trabajamos en Ibis Monterrey Valle por lograr nuestro objetivo, el hacer de su estancia una experiencia confortable y especial. Esperamos tenerla de vuelta con nosotros en sus próximas visitas a la Ciudad. Beatriz Velázquez C. Gerente General

AccorHotels certified review
Boldri Couples - 17/01/2018
« Very Good experience »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel D., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Heriberto C. Families - 12/01/2018
« It was ok not too good. »

The heater did not work, I was forced to give passports of my children basically called me a child molester, no room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Anonymous Business - 12/01/2018

Que a/c wasn’t working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maximiliano Martinez Paras, Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Jesse Business - 10/01/2018

I wish they would have explained to me that you need to put your card in for the lights to work. I've never been in a hotel like that. So Ididn't have to go all the way down and ask why my lights didn't work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jesse Cerda, Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Jorge P. Families - 06/01/2018
« TRANQULO »

DESCANSE

Our hotel has responded to the review
Our hotel has responded to the review

Estimado huésped: Muchas gracias por su preferencia y por tomar el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como sus anfitriones en su visita a la Ciudad de Monterrey, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Beatriz Velázquez C. Gerente General

AccorHotels certified review
Altagracia Couples - 06/01/2018
« Good »

Good sleep. The hotel is very well located. It was a bit cold and I couldn't make the heating work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Paulina S. Families - 24/12/2017
« Breakfast confusion »

I bought a package that included breakfast but the first of my two days at the hotel I was told I did not have the breakfast included. I had to clarify it in the second day and still they did not seem to have it registered on the hotel computer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulina Santiago Rodriguez, Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Marie Solo - 20/12/2017
« Convenient »

The room was basic but it was clean and the staff was very attentive. The hotel is in a good location for shopping and visiting some restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marisela Cadenas F., We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Hugo J. Couples - 18/12/2017
« Ok rooms. Great location. Disorganized (they charged me twice) »

The infrastructure was decent. Personnel was friendly but disorganized: I got charged twice for my reservation (when I paid in full through the website and when I checked in)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugo J. Lopez, Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Hugo Business - 08/12/2017
« barely enough »

check in and checkout was simple and fast, rooms tend to look outdated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugo G., Thank you for taking the time to tell us about your experience at the ibis Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Melissa O. Friends - 08/12/2017
« excellent »

Amazing, staff is incredibly helpful and always ready to assist

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa O. Abrego, We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Nora Solo - 15/11/2017
« satisfactoria »

cool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nora Morales Puente, We very much appreciate your comments regarding your stay at the ibis Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Gustavo Business - 15/11/2017
« Suficiente »

Hotel descuidado

Our hotel has responded to the review
Our hotel has responded to the review

Estimado/a Gustavo Corona, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Monterrey Valle. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Beatriz Velázquez C. Gerente General

AccorHotels certified review
Fernando S. Couples - 07/11/2017
« Good »

I think you can negotiate with Novotel in order to get access to the swimming pool. The keys did not work properly at elevator's access.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beatriz Velázquez C. Gerente General

AccorHotels certified review
Anonymous Couples - 28/10/2017

Normal sin contratiempos

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