Novotel Paris Centre Eiffel Tower Hotel 4 stars

TripAdvisor rating 3.5/5 5,553 reviews
Novotel Paris Centre Eiffel Tower
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+ 29 Services
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Hotel extras

  • Facing the Seine, 8 minutes walk from the Metro 6 & 10 lines.

  • 32 meeting rooms, around 3,600 sq.yds (3,000 m²) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Dear Guests, please note that our Japanese gourmet restaurant: the Benlay will be closed from July 22 to August 21, 2019, inclusive.

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015
paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Contact email

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :   42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :   70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :   6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :   10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and single sofa bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with queen-size bed and views ofParis

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and single sofa bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: 4
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with queen-size bed and views of Paris

  • Max. number of persons: 2
  • Area: From 70
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

This is the meeting place for traditional Japanese gastronomy lovers. Sushi or Teppan Yaki at your choose. The Japanese restaurant, Benkay, a real Parisian institution, offers views of Paris and the Seine. Closed from 7/22 to 8/21/19. inclusive.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Photo non contractuelle / Strictly non binding

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Photo non contractuelle / Strictly non binding

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

10,958 reviews

tripadvisor

TripAdvisor Rating 3.5/5

5,553 reviews

Nice break. Great views

Customer review rating 4.0/5

Nick P. Couples - 06/10/2019 AccorHotels review

We came for a short break and stayed two nights on the 27th floor. A very enjoyable and comfortable stay.

Dear Mr P., We very much appreciate your take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team who strives continuously to improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Awesome

Customer review rating 4.0/5

Billy A. C. G. Couples - 04/10/2019 AccorHotels review

I loved the hotel and the view from the 30th floor! Disappointed no AirCond. And a light fixture not working! They fixed immediately ! They were very helpful to plan our tour of Paris and restaurants ! The food at the Japanese restaurant was excellent food and service! I would give 100 if the AC had been working!

Dear Mr g., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other usefull remark. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Unpleasant

Customer review rating 4.0/5

R. Business - 04/10/2019 AccorHotels review

No cleaning services, breakfast provided at third floor with a group (even if we were in business trip and without pertaining to any group) without having a proper table and a bit of privacy

Dear Mrs R., Thank you for taking the time to tell us about your experience to the the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great location, staff were very helpful, room was a bit small but clean and well maintained

Customer review rating 4.0/5

James C. Families - 02/10/2019 AccorHotels review

Very good. We were really just sleeping at the hotel as we had a very busy schedule. Only negative was the Bar Breakfast which was not good value for the money

Dear Mr C., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other usefull remark. I will share your comments with our team who strives continuously to improve the quality of our services, and especially with our food & beverage manager regarding our breakfast in the bar Thank you again for sharing your experience, We hope to get a new opportunity to welcome you among us. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

as all I expected

Customer review rating 4.0/5

Harry Friends - 02/10/2019 AccorHotels review

Quiet and efficient

Dear Mr Liang , We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

It's a great hotel but my room wasn't prepared and I have not been repaid my deposit

Customer review rating 4.0/5

Sophie S. Business - 01/10/2019 AccorHotels review

The hotel is good - spacious, great location. And it does family rooms, which is why I booked it (for me, my partner, our son). I booked and paid for a room for three of us, but was given a room for two: when I complained it took a long while to be sorted, and even longer for the sofa bed in the new room to be made up. It was fine in the end but I should not have to spend my evening getting the room I booked and paid for. I have also not yet been refunded the pretty steep deposit (50 euro per adult per night), although I checked out two days ago.

Dear Mrs S., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned (Room Division Manager and Booking Department Manager) in order they take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2500 points on your Le Club Accor card's member, It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Novotel Paris Centre Tour Eiffel

TripAdvisor rating 3.5/5

N7772IPstephent Solo travel - 01/10/2019 TripAdvisor review

All seemed good from the outside but it was not all as it seemed. If they put you on the top floor you have to lugg your bag up a set of stairs as the left doesn't go there. Well the room was spacious and the view terrific, but the carpet was disgusting. It looked like the original carpet that was terribly stained and had never been steam or dry cleaned. It was not even up to backpackers standard.! I asked if it could be cleaned during the day and was told they would look at it. Two days passed and my room was not made up. Three phone calls later and the promises were not me so a trip to reception was made and I was accused of not putting the make my room up sign on the door which I had. Further requests regarding the carpet were made and was told the carpets were being replaced throughout the hotel. RUBBISH. The French arent renowned for hygiene and this is a perfect reminder. The shower mixer was not working properly and I requested it to be fixed so you could have a shower that was not boiling or freezing but this also was to hard for them to do. To top it off the bar staff reminded me of faulty towers- I being non French were in there way. NEVER again.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am really sorry that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that I will share your return with my departement managers concerned in order they take the corrective and appropriate measures with their teams to address the problem and prevent future occurrence. I appreciate your sharing your concerns, It is my hope that you will give us the opportunity to welcome you next in order better serve you and regain your trust, Cordial greetings,

Good quality hotel

Customer review rating 4.0/5

No N. Business - 30/09/2019 AccorHotels review

I had a good stay at the Novotel in Paris. What would have made it excellent is if the restaurants were more prepared for dietary requirements. I selected the Novotel as they are part of an international chain and therefore had the best chance of having a menu that catered for all needs. I would have liked to see symbols on the menu that indicated what had gluten, dairy and was vegan. The staff were nice but not really prepared to respond to this type of request so I felt I needed to take a best guess and hope for the best.

Dear Mrs T., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other usefull remarks. Rest assured that your return will be shared with all our department managers, especially with our food & beverage manager, who strive continuously with their team to improve the quality of our services. Thank you again for sharing your experience, we hope to get the pleasure to welcome you next again among us, Have a nice evening, Cordial greetings, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Hotel rooms need urgent refurbishment

Customer review rating 4.0/5

Georges L. Families - 29/09/2019 AccorHotels review

The first room we were given was simply awful. It was very dirty with broken doors on drawers, heavily stained carpet and a toilet with no sink to wash your hands. We asked to be moved and the suite we were upgraded to was nicer. Staff were very understanding and nice about everything and helped us move.

Dear Mr L., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore your feedback is important to us. Please rest assured that your return will be shared with our department manager concerned in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Satisfied with location but not with check-in service.

Customer review rating 4.0/5

Darren Couples - 29/09/2019 AccorHotels review

The check-in process should be improved tremendously. We were informed when we arrived at the hotel at 11AM that check-in was available at 2PM. When we returned at 2PM, we were then informed that there were still no rooms available and we had to wait in the lobby for another hour before we could get into our room. The room was located on the 4th floor which was noisy from pipes and the sink was always plugged. We notified reception but nothing was ever done. There should be a proper line-up to the check-in counters as other guests would just cut in not knowing who was first. There should also be a follow up for issues identified with staff.

Dear Darren Way L., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order to take the appropriate and corrective measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to welcome you again in the near future in order to better serve you and regain your trust. Cordial greetings, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great experience

Customer review rating 4.0/5

Alan Families - 26/09/2019 AccorHotels review

The check-in experience was fantastic. Although we arrived earlier, the staff was still very kind and friendly to let us get the room. However, the lifts were too crowded to get downstairs to have breakfast and some drawers for the wardrobe were broken. The overall experience was still not too bad.

Dear Mr C., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also your other remark, very usefull for us. I will share your return with our departement managers who strive continuously with their team to improve the quality of our services. Thank you again for sharing your experience, we hope to get the pleasure to welcome you next again, Cordial greetings, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

DISASTER

Customer review rating 4.0/5

Danilo Families - 26/09/2019 AccorHotels review

I stayed for 3 nights, first night the Bathroom shower fell , the sofa bed was not in good condition, the room didn’t have good condition as well.

Dear Mr M., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are really sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our temas strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with all our departement managers concerned in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2500 points on your le Club Accor card's member. It is our hope that you will give us the opportunity to welcome you next in order better serve you and regain your trust, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Comfortable

Customer review rating 4.0/5

Rupali Friends - 25/09/2019 AccorHotels review

The staff was very nice,food was very delicious in restaurant location was superb! Only the bed sheets quality was not upto the satisfaction

Dear Mrs P., We very much appreciate your comments following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, and also any other remark. I will share your return with all our teams who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you next among us, Cordial greetings, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Pour une 1ere fois, l'essai a ete transforme. J'y reviendrais

Customer review rating 4.0/5

Serge A. Business - 25/09/2019 AccorHotels review

Room was nice. Warm welcome at arrival and at the bar for breakfast.

Bonjour Monsieur A., Nous vous remercions d'avoir pris le temps de compléter notre questionnaire de satisfaction suite à votre séjour au Novotel Paris Centre Tour Eiffel. C’est avec plaisir que nous recevons vos compliments, mais également vos remarques. Nous ne manquerons pas de partager votre retour avec l'ensemble de nos responsables de département qui travaillent au quotidien avec leurs équipes pour vous offrir un séjour de qualité. Dans l’attente de vous accueillir de nouveau parmi nous, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs, Bien à vous et bonne journée, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Bad Experience with Good Breakfast

Customer review rating 4.0/5

Deepak Y. Families - 24/09/2019 AccorHotels review

The Pros of the Hotel: Location Good Breakfast Now the Cons and my Bad experiences Clumsy Bathroom Stinky Carpets Bugs and Ants First, I was a given a room on 18th floor where A/c wasn't working, the carpets was stinky and there Were Ants in the Bathroom. We were travelling with a 2 Year old and didn't like that experience. I went to reception and complained about it and they moved me to 13th floor which is exactly same other than Ants. We were sweating whole night even after keeping the A/C on 5 Degree Celsius. It took more than 6 hours to get the room into room temperature. I am not coming back to this hotel or to any Novotel after this and I dont recommend this to any of my friends/family.

Dear Mr Y., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that this one did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we will share your experience with our department managers concerned in order they take the corrective and appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to welcome you in the near future in order to better serve you and regain your trust. Cordial greetings, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Excellent, except for one thing

Customer review rating 4.0/5

Bob O. Families - 23/09/2019 AccorHotels review

Clean and comfortable. It was just about perfect, except for one thing. We are involved in a very annoying billing dispute.

Dear Mr O., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other usefull remark. Concerning the billing of your stay, please note that we have exchanged this morning about your invoice. You should be contacted rapidly by our Reception Desk Manager in order to give you an issue to this matter. Rest assured that your return will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get the pleasure to welcome you next again among us, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Rooms a little shoddy

Customer review rating 4.0/5

Norm W. Business - 23/09/2019 AccorHotels review

Staff and overall grounds are great as is the location. I’m an Accor platinum member so I usually get an upgrade, but it was unclear to me if this happened in Paris. While the room was comfortable, there were stains on the carpet and furniture, no glasses or coffee maker, no radio, only two electrical outlets and no USB ports to charge devices. The room really needed an update. I did get my room early as requested which was really convenient, but the lack of finish on the room was very un Novotel-like.

Dear Mr W., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. It is a pleasure for us to receive your compiments, but also your other usefull remarks. We are sorry that some of our services did not meet your expectations, especially regarding your Platinium statut, please allow us to express our sincerest apologies. Unfortunately our hotel was fully booked on the period of your stay because of a congress at that time in Paris, and we were unable to propose you an upgrade for the bedroom. All our team strives to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned in order to take corrective or appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2500 points on your Le Club Accor card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

Lola Couples - 22/09/2019 AccorHotels review

was ok

Dear Mrs C., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any usefull remarks. I'm sorry if some of our services did not meet your expectations. I will share you return with our department managers who strive continously with their teams to improve the quality of our services. Thank you again for sharing your experience, We hope to get the pleasure to welcome you next again. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Not that good

Customer review rating 4.0/5

Anonymous Families - 21/09/2019 AccorHotels review

Breakfast close at 09:30, it is early I thinks 11 is fair enough Swimmpool in another building and close at 8 it is also early

Dear Mr A., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our team strives to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

I love it

Customer review rating 4.0/5

Mohamed A. S. Families - 21/09/2019 AccorHotels review

It was marvelous

Dear Mr A., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
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