Hotel - Novotel Paris Centre Eiffel Tower
Novotel Hotel Novotel Hotel

Novotel Paris Centre Eiffel Tower Hotel

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3.5/5 4,767 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Boat excursions
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30
  • Snack & beverage machine

Business services

  • 37 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 764 rooms
  • 100% non-smoking hotel
  • 17 rooms for people with reduced mobility
  • 233 family rooms
  • 154 connecting rooms
    • Emergency exit map
    • Remote control TV
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 7,765 reviews

Our guest reviews for Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 4,767 reviews
AccorHotels certified review
Anonymous Business - 19/01/2018
« Novotel Paris »

I was in Paris on business, this hotel was well located with lots of amenities close by, friendly and helpful staff and very comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela M Ms L., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Carlo1961 Business - 18/01/2018
« good and bad experience »

The hotel near the tour effeil is very well located near Seine-river, a 30-minute/30 Euro taxi drive from Orly airport. Nice reception areas, wide and well maintained common spaces, but the room I got, despite the very nice view on the top floor of the hotel, was rather small, basically the bed and some little space around. At the reception on the of the recepionists (a young male) was quite unfriednly and apparently bothered by his job... The dining food in the restaurant was good, as well as the breakfast, but the major problem is that there was a mouse running through the restaurant! And no particular attention by the personnel... unbelievable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damiani C., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please also allow me to express my sincerest apologies for this event at the restaurant. It is important to notify that the hotel follows a strict procedure in term of hygiene and we respect the highest standards of quality in France. However, our hotel was built in 76 and despite our program to renovate pipelines, it can happen that a mouse comes through and reach the hotel. We are aware of this matter and this is why our kitchen chef, the Food & Beverage Manager as well as our Housekeeping Manager work in close relation with the municipality and a specialized company to avoid the presence of pest animals. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Epiflam Business - 18/01/2018
« Clean and fine front service »

Front personnel treat smartly which my difficult request for my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiroki S., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our front office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Guillaume D. T. Business - 18/01/2018
« Efficient, noisy, bad condition in bathroom »

In room 2714 Efficient at check-in, bathtub in bad conditions, permanent noise coming from one lamp impossible to stop which kept me awake, general noise coming from other rooms Breakfast not worth other Novotel: small choice, no "home made" products. I left my business card to receive my invoice by email but am still waiting 2 days after leaving the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guillaume DE T., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our engineering manager is taking the appropriate measures to address problems in the room and prevent future occurrence. We sent you yesterday the invoice, please feel free to contact me if the email didn't reach your mail box. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
B. J. Business - 18/01/2018
« Good »

Enjoying

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Dennisd Families - 17/01/2018
« efficient and friendly service »

Best concierge ervice ever!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis D., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team and particularly with the concierge team. I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Pieter Families - 15/01/2018
« pieter M. »

staff was very helpful and friendly - especially the concierge staff were extremely helpful ! the room we stayed unfortunately needs urgent renovation on the 31st floor ! bar & lounges was satisfactory - breakfast was of extremely poor quality !! and for a 4 star hotel we expected much more - variety was limited and hot service area, bacon, eggs etc. was horrible ! bar fridge was not stocked and everything had to be ordered from room service - not acceptable !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pieter M., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that we are renovating our standard rooms floor by floor, 300 out of 400 have been already upgraded with a new carpeting, furniture and decoration. Rest assured that we are taking the appropriate measures to address the problem with the head chef and prevent future occurrence at the breakfast. We appreciate your positive feedback regarding the courtesy of the staff and especially the concierge, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Ángels D. Families - 15/01/2018
« The hotel needs a remodeling »

Good service, but bad room. The rooms looked like cheap motel rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela D., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that we are renovating our 400 standard rooms floor by floor. We appreciate your feedback regarding the service and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Mrs B. Families - 14/01/2018
« Terrible customer service »

Awful! There was not one member of staff who displayed an ounce of customer service, the 'superior' room I was given was not up to scratch by any means, the breakfast buffet was awful with not enough choice,never mind the fact I had to cook eggs for my son on the first morning! With the exception of the well maintained reception area the rooms leave a lot to be desired. There's barely enough room in the bathroom to get dried, insufficient room for toiletries for one person never mind the 3 of us who were travelling on this occasion. The room layout was not family friendly nor the extra floor space I was expecting, having booked a 'superior' room! There was no where to store nor unpack the suitcases due to the lack of drawers and space. It was also suggested I make up the sofa bed for my children to sleep in! There was a positive discrimination to none French speaking guests not the usual child gifts given at check in were non existent for my children, yet we witnessed 2 French children receiving items as we have previously! With the exception of the location, I was extremely disappointed for this visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michaela B., Thank you for sharing your feedback following your recent stay with us. I read with great concern that you were made to feel disappointed during your stay with us and I offer my sincere apologies for not meeting your expectations. The experiences you encountered certainly does not reflect the standard of service we strive to provide to our esteemed guests. We assure you that your feedback has been taken seriously and has been addressed with the concerned departments, thus, ensuring we avoid any future recurrence. My sincere apologies once again and we hope that in spite of your previous experience you will still consider visiting Novotel Paris Centre Tour Eiffel in the future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Gn Families - 13/01/2018
« Warm welcome and perfectly situated »

A very kind and warm welcome in a family and very well situated hotel made our stay (family of 4) very satisfying. The entire team was helpful and all of our demands were answered. The room was comfortable although in great need of renovation (underway to my understanding for an important part of the hotel). Available parking at a normal price. Shopping center just next door with just about everything, restaurants also. Will return to this hotel for our next visit to Paris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grigorios N., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note we are renovating floor by floor our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Anonymous Solo - 10/01/2018

This was my second or third visit. The hotel was busy so it was good to hear that - thanks to the Membership Scheme - I was being assigned one of the superior rooms - on the quieter 28th floor. The opportunity to take breakfast quietly in the Bar rather than the busy Cafe-Restaurant was also a benefit I appreciated. Nice welcome at Reception - staff seem friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane Y., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback from our Le Club members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Andrew Couples - 09/01/2018
« Perfect »

On our arrival at Reception, we were dealt with by a charming member of staff (Ernesto?). He was great, very welcoming and when I mentioned it was our honeymoon he immediately upgraded our room to give us a view of the River Seine. This was a perfect first contact which left us with a very positive impression of the hotel and staff. The room itself was always very clean, the cleaning staff did a great job throughout our stay. We ate in the hotel restaurant the first evening. The food was cooked to perfection. The staff were very pleasant. Breakfast was fine, plenty of choice. Again the staff were always smiling. The hotel was well looked after and always looked clean. Sadly we did not have time to use the leisure facilities. Overall, the hotel was great, great location, great staff and certainly added to the fantastic experience we had in Paris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew P., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team and particularly with Ernesto. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you the best for 2018 ! Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
L A. Families - 07/01/2018
« good »

Never received final bill. Please send.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonard a., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. You will receive your feedback within 12 hours. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Nia Families - 07/01/2018
« Not good »

We had to change room because of bad (smoking) smells and many of the features advertised in junior suites were not available for example soft drinks mini bar. We raised these issues with local staff 5 times but they were not resolved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nia J., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a Le Club credit of 1000 points will be issued to your loyalty account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

TripAdvisor review
cesarcF3339EA Family - 07/01/2018
« Overall bad experience »

Room service closes at 11:00 PM, but they stop answering calls at 10:30 claiming to have a lot of orders. Breakfast closes at 11:00 AM and lunch starts at 12:00, you can only eat bread at the property from 11:00 to 12:00. Room service tray was not removed from the room after it was “cleaned” by housekeeping. One of the concierges was smelling like alcohol.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cesar and Alejandra, It is most distressing to read of your experience had with us at Novotel Paris Centre Tour Eiffel. Let me first offer our sincere regret and apologies once again for the experience you had with us. I am aware our Guest Experience Manager met you before your departure and it is truly disappointing to read that we have not been able to compensate our mistakes despite our efforts. Please be sure our passionate and engaged team strive to only provide the best possible experience for our valued guests and it is disappointing to read that yours could have been made better. We wish you only the best of future travels. Warm regards, Laurent Mauguit, General Manager

AccorHotels certified review
Dave Business - 06/01/2018
« Convenient, clean, modern hotel »

> reception staff efficient and friendly > room clean and fresh > no shower in the bathroom > breakfast a little disorganised, coffee machines were not functioning

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback regarding the team. I will share your comments with our team. However, I would like to present my sincerest apologies regarding the breakfast. Please be sure that we will use your feedback to improve our service. Thank you again for sharing your experience, and we hope your next visit will be just perfect. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Anonymous Families - 05/01/2018
« Great location »

Family trip. Very enjoyable stay. Not concerns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ved R., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Happy new year and best wishes for 2018 ! Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Shivanie R. Couples - 02/01/2018

I enjoyed our stay. The only issue was room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shivanie R., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am sorry that you had a bad experience with the room service. Would you please give me more information by email ? (h3…) Thank you again for sharing your experience, and we hope your next visit will be just perfect. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
T. K. Y. Friends - 02/01/2018
« ms »

a wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kai y. t., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Anonymous Families - 01/01/2018
« Great location and service »

Excellent. Rooms are tried particularly the bathrooms but they are clean. Breakfast is great if you are early and get into down stairs restaurant otherwise you go up stairs in the conference room and the breakfast is terrible, tables not changed and food runs out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brooke D., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. However, I would like to present my sincerest apologies conerning the breakfast. I will share your feedback with our restaurant manager in the aim to improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be just perfect. Happy new year and best wishes for 2018 ! Gwendal Besnard Communication Manager

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