Novotel Paris Centre Eiffel Tower Hotel 4 stars

TripAdvisor rating 3.5/5 5,397 reviews
Novotel Paris Centre Eiffel Tower
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Hotel extras

  • Facing the Seine, 8 minutes walk from the Metro 6 & 10 lines.

  • 32 meeting rooms, around 3,600 sq.yds (3,000 m²) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Dear Guests, please note that our Japanese gourmet restaurant: the Benlay will be closed from July 22 to August 21, 2019, inclusive.

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015
paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Contact email

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :   42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :   70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :   6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :   10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Currently, close to our hotel

Paris Vélotour

From 30/06/2019 to 30/06/2019

At 1.1 km

Illusions, exhibition

From 06/11/2018 to 25/08/2019

At 2.7 km

Tour de France

From 06/07/2019 to 28/07/2019

At 2.8 km

Solidays Festival

From 21/06/2019 to 23/06/2019

At 4 km

Zazie, Zaziessenciel Tour, concert

From 12/11/2019 to 16/11/2019

At 4 km

Comic Con Paris 2019

From 25/10/2019 to 27/10/2019

At 8.5 km

Microbiote, exposition

From 04/12/2018 to 04/08/2019

At 9.2 km

AQUA: water from top to bottom, exposition

From 20/10/2018 to 18/08/2019

At 9.3 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Standard Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and single sofa bed

  • Max. number of persons: ‌3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with queen-size bed and views ofParis

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and single sofa bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: ‌6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: ‌4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with queen-size bed and views of Paris

  • Max. number of persons: ‌2
  • Area: From 70
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

This is the meeting place for traditional Japanese gastronomy lovers. Sushi or Teppan Yaki at your choose. The Japanese restaurant, Benkay, a real Parisian institution, offers views of Paris and the Seine. Closed from 7/22 to 8/21/19. inclusive.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Photo non contractuelle / Strictly non binding

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Photo non contractuelle / Strictly non binding

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

10,319 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

5,397 reviews

Novotel Paris Centre Tour Eiffel Dissapointment!

TripAdvisor rating 3.5/5

Tejas S Family - 12/06/2019 TripAdvisor review

Booked a 2 night stay and requested interconnecting rooms due to travelling with three young kids, even rang the hotel two days prior to check in to request the same. Upon checking we were given two rooms however one was on the 21st floor and the second one on the 26th floor. The duty manager agreed to make mends by giving us a suite for the second night however that didn't happen! We were given a partial refund however our stay will be memorable for all of the wrong reasons at this hotel. The service is very poor whether its at check in or at breakfast. The staff are overstretched and there are long queues everywhere in the hotel. NOT A PLEASANT STAY!!!

Good evening Tejas, Thanks for sharing your experience to the Novotel Paris Centre Tour Eiffel, I'm really sorry to read that this one did not lived up to your expectations, please accept, in the name of all our team, our sincerest apologies. We all strive continously to improve the quality of our welcome and our services, and your opinion is important to me. I will share your comment with my Room Division Manager & my Food & Beverage Manager, in order they do all necessary to correct and improve the subjects concerned. I hope we will have the opportunity to welcoem you next in order to regain your trust, Kind regards,

Old hotel, dirty

Customer review rating 4.0/5

Anonymous Business - 11/06/2019 AccorHotels certified review

The room was old. It urgently requires a renovating. The overall service in the hotel can be improved drastically as well as the quality of the food.

Dear Mr B., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your feedback will be shared with our Department Managers concerned, in order to take measures to address the problem and prevent future occurrence. Concerning our bedrooms, please note tha twe have already renovated 400 rooms (on 764), but yours is not yet part of them. We appreciate your sharing your concerns, We have decided to credit 1000 points on your Le Club Accor mamber's card, It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Novotel Paris Center Tour Eiffel

Customer review rating 4.0/5

David W. Couples - 11/06/2019 AccorHotels certified review

What a brilliant location if you want to be where the action is. The hotel staff from the GM down are very friendly and attentive to your needs. Our room was one of the best Nice and quiet, good size and great bed. The room was very clean and tidy and had sensational views of the Eiffel Tower and over the Seine and towards the city. it was only a short cab ride to Roland Garros for the tennis. The Bar/ restaurant were great value for meals and drinks. The Concierge were brilliant and Dominique spoke fluent english. This is a great Novotel with great Location and Staff. We will be back.

Dear Mr W., What a great comment, thank you! We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

awesome

Customer review rating 4.0/5

D. M. Couples - 10/06/2019 AccorHotels certified review

it was perfect we enjoyed everything the pool the quiet:) we didn t felt persecuted and we loved the intimacy:*

Dear MrsDevian, What a nice comment! We very much appreciate you take time to complete our guest experience form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Rest assured that your return will be shared with all our teams, as a compliment, who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Horrible place unhygienic

Customer review rating 4.0/5

Anonymous Families - 08/06/2019 AccorHotels certified review

No proper ventilation in bathrooms, whole room smells actually entire floor smells Booked family room to end up in 13&25 floors

Dear Emad E., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All ouir teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with all our department managers concerned in order to take the correc tive or appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 1500 points on your Le Club Accor card memeber's, It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Excellent hotel

Customer review rating 4.0/5

Anonymous Families - 08/06/2019 AccorHotels certified review

This was my second time staying at this hotel for overnight trip in Paris. Hotel and customer service exceptional!

Dear Mr J., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Rest assured that your return will be shared with our team. I am sure that this feedback will serve as an encouragement to all of them who strive continuously to improve the quality of our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good location with very good personal attentions.

Customer review rating 4.0/5

Dl Families - 07/06/2019 AccorHotels certified review

Compared to medium ratings on the social websites, I was happy with the choice who met expectations. Of course the breakfast experience can be improved even we had not to queue too long in order to have our table. Second day was challenging to get the right food choice as the crowd was there...

Dear Mr L., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. We are delighted that you enjoyed your stay with us, and it is always a pleasure to receive positive feedback and any other remarks. Rest assured that your return will be shared with all our teams who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Easy tonfind, comfortable beds, considerate staff.

Customer review rating 4.0/5

T H. Families - 06/06/2019 AccorHotels certified review

As above

Dear Mr H., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with all our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Venu

Customer review rating 4.0/5

Venu Families - 05/06/2019 AccorHotels certified review

Eveything ok except the view. I booked a superior room with a view but the only thing missing in the room is the view.

Dear Mr I., We very much appreciate you take time to complete our gust satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and all remarks from our guests. We are sorry concerning the dissatisfaction with the view from your room. Rest assured that your comments will be shared with all our teams who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, and we hope to get a new opportunity to welcome you in the order to make you totally satisfied with a room overlooking Seine and Paris Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Staffs having problem with English communication

Customer review rating 4.0/5

Ilaw Families - 05/06/2019 AccorHotels certified review

Rooms are good & clean. Location is good

Dear Mrs J., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. This is with interest that we receive your compliments and your remarks. We are sorrry about the inconvenience with our team during your breakfast, please accept our apologies for that. Your return will be shared with our department managers who strive continously with their teams to provide a superior service experience for every customer, and take the appropriate measures to address any problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to welcome you soon again, We wish you a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Suitable for family

Customer review rating 4.0/5

Varit H. Families - 04/06/2019 AccorHotels certified review

Good experience with family. Le Club Accor points should hopefully be credited correctly into my account

Dear Mr H., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Rest assured that they will be shared with all our teams who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Spacious room with great views of the city

Customer review rating 4.0/5

Mrs D. Families - 03/06/2019 AccorHotels certified review

We would definitely recommend your hotel to friends and family. We loved the spacious room with amazing views of the city. We enjoyed using the pool and our daughter LOVED the pancake machine at breakfast. We had a great stay but some small improvements could have made the stay even better .. We couldn't use the shower - it flooded the bathroom when we tried to use it. Luckily there was a cleaner outside who was able to use towels to dry the floor. The lino looked like it was mouldy on the underside from previous water leaks. Having a separate wc was useful with a child but odd to have to walk so far for the basin to wash hands. We did not like the plastic and paper cups in the room and requested to have these replaced by drinking glasses and mugs. We initially contacted reception but were directed to room service, then housekeeping, then back to room service .. in the end we just took some glasses and teaspoons from breakfast to use in the room. We also asked for more tea and coffee (regular, caffeinated) but the whole set was replaced (peppermint tea etc) so we just replenished these from breakfast each day. If you could offer earl grey tea that would be great. Breakfast was satisfactory - there was a good range but no variation, and the layout required some exploring to find everything. The coffee machines ran out of milk and water regularly so could benefit with more/larger machines or more training/staff to keep them functioning for the volume of guests.

Dear Mrs D., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. This is with pleasute that we recive your compliments and also your different remarks. We are sorry that some of our services did not meet your expectations, please allow me to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, It is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Not as good as we expected.

Customer review rating 4.0/5

Susan Friends - 03/06/2019 AccorHotels certified review

We were with another couple. Upon arrival, we were starved and couldn't wait to get food. But one of our rooms was already occupied by someone else, so had to get a new room. The other room we turned on the bathroom faucet and couldn't turn it off, had to call maintenance, then they had to get the right tools, then eventually we had to go to a new room also. In the new room, the bathroom faucet still didn't seem to be solid, but it at least turned on and off. Also we tried to use the USB to charge devices and it didn't work - and it didn't work in our friends' room either. On the last morning, we asked if there was a way to get coffee before our early departure, and we were told, kindly, that the hotel would put some coffee and pastry in the reception area for us. But in the morning there was not any to be found. Overall not happy that hotel didn't give us a break of any kind for the various inconveniences. Otherwise okay.

Dear Mrs A., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are really sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with all our department managers concerned in order to take the corrective and appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, we decided to credit 2000 points on your Le Club Accor member's card, It is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Wonderful view of Paris from the 24th Floor City View Room

Customer review rating 4.0/5

Larry P. Families - 03/06/2019 AccorHotels certified review

Welcome staff member, Jeff was very helpful on arrival. We had a Champagne bottle booked on arrival and Jeff suggested some soft drinks for our 2 daughters. The hotel room at the Novotel was one of the highlights for our daughters. Jeff also recommended a lovely cafe nearby which had a lovely Onion soup. We didn't get a chance to use the pool - may next time.

Dear Mr P., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. We are delighted that you enjoyed your stay with your family, It is always a pleasure to receive positive feedback. Rest assured that it will be shared with all our teams who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice day and kind regards, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Paris trip

Customer review rating 4.0/5

Anonymous Families - 03/06/2019 AccorHotels certified review

Good location. Rooms refurbished since our previous stay. Restaurant/breakfast arrangements needs more thought. Lifts inadequate for the number of floors.

Dear Mr H., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and any other remarks. Rest assured that they will be shared with all our teams who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous ones. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Horrible stay away

TripAdvisor rating 3.5/5

GoPlaces297132 Family - 03/06/2019 TripAdvisor review

Poor hygiene; smelly and disgusting in lobby and at floors Room smell bad Dreaded coming back to hotel at end of day; very dirty with no ventilation Breakfast area too small for size of hotel; stand in lines forever to get in

Good afternoon GoPlaces, Thank you for taking the time to share your experience following your stay to the Novotel Paris Center Tour Eiffel.I I am really sorry to read that your stay has not lived up to your expectations, I understand your dissatisfaction,and I ask you, on behalf of my teams and myself, to accept our sincerest apologies. This kind of inconvenience does not in any way reflect the quality of service that our teams wish to offer to each of our guests, that's why your opinion is very important for me. Please note that I have already sent your comment to my department managers concerned, who work continously with their teams on all possible ways to improve our services. I hope that we will have a new opportunity to welcome you among us to regain your trust and serve you better, Thanks again for your return, Cordial greetings,

On the whole a very good hotel for visiting Paris.

Customer review rating 4.0/5

Gary P. Families - 02/06/2019 AccorHotels certified review

Excellent breakfast service with the lovely and welcoming Solange making a fuss of us and the children every morning.I would thoroughly recommend breakfast, as there was a wide selection of food available to cater for all tastes. The food in the cafe restaurant was excellent and very competitively priced. The hotel felt safe and well maintained, whilst our room on the 20th floor gave us beautiful views over the city of Paris. The location is excellent for 15 minute nightly strolls to visit the Eiffel Tower, whilst a supermarket and metro stop are just around the corner. My only complaint would be the service in the swimming pool, where a highly strung and quite rude woman running the facility told me the pool was full and that only my children would be allowed in the pool. On getting poolside, there were 9 people in the water. She later came up to my wife and told her she would now be able to go for a swim. I sat there for an hour but didn't swim. At 7.15pm the same woman brought out the cleaning equipment as an obvious hint for us to leave, even though the pool was not due to shut for a further 15 minutes. This was a shame, as the customer care we had received throughout our stay had been excellent throughout, except for this one member of staff.

Good afternoon Mr P., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and also other remarks. Rest assured that we will share your return with all our teams who strive continuously to improve the quality of our welcome and our services. We noticed well the inconvenience with our Fitness Center and we will have a special point with the Manager of this service, thanks again and our sincerest apologies for this matter. Thank you again for sharing your experience, We hope to get the pleasure to welcome you soon again, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Vista magnífica quarto amplo

Customer review rating 4.0/5

Anonymous Families - 02/06/2019 AccorHotels certified review

Surpreendente

Exmo Senhor A., Agradecemos os seus comentários no seguimento da sua estada no Novotel Paris Centre Tour Eiffel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Top notch!

Customer review rating 4.0/5

Nigel J. Couples - 02/06/2019 AccorHotels certified review

This was the third year in a row that we have stayed in your hotel whilst visiting Paris to attend The French Open Tennis Champioships at Roland Garros.The room was very clean and spacious with a great view of Paris. The location is superb for us. Only minor grumble is that water leaked from the shower onto the bathroom floor. This has been the case in each of our stays so,perhaps,the seals on the shower doors should be replaced! All in all though,another great stay...I shall be making a reservation for the same time next year very soon.

Dear Mr J., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and any other remarks. Rest assured that it will be shared with all our teams who strive continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Convenient

Customer review rating 4.0/5

Anonymous Couples - 01/06/2019 AccorHotels certified review

Great view, but crying baby next door. Mice in the restaurant at breakfast and staff didn’t seem concerned - if you could make it into the restaurant. Last morning queued for 10 mins around 8.30 to be moved into bar on low tables and limited breakfast choice.

Good morning Mr B., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 1500 points on your Le Club Accor card member, It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
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