Novotel Paris Centre Eiffel Tower Hotel 4 stars

TripAdvisor rating 3.5/5 5,596 reviews
Novotel Paris Centre Eiffel Tower
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+ 29 Services
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Room 1

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Hotel extras

  • Facing the Seine, 8 minutes walk from the Metro 6 & 10 lines.

  • 32 meeting rooms, around 3,600 sq.yds (3,000 m²) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Dear customers, we inform you that, due to exceptional circumstances, our restaurant Le Benkay will be closed on November 4 and 5, 2019 for repairs.

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015
paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Contact email

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :   42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :   70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :   6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :   10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Classic room - 1 queen bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, renovated - 1 queen bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room, view Paris - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior suite, view Paris - 1 queen bed & 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive suite, view of Paris - 1 queen bed

  • Max. number of persons: 2
  • Area: From 70
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

Photo non contractuelle / Strictly non binding

This is the meeting place for traditional Japanese gastronomy lovers. Sushi or Teppan Yaki at your choose. The Japanese restaurant, Benkay, a real Parisian institution, offers views of Paris and the Seine. Closed from 7/22 to 8/21/19. inclusive.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

Photo non contractuelle / Strictly non binding

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Photo non contractuelle / Strictly non binding

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Photo non contractuelle / Strictly non binding

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

11,222 reviews

tripadvisor

TripAdvisor Rating 3.5/5

5,596 reviews

Room was great but unnecessarily disturbed by maid service.

Customer review rating 4.0/5

Delores K. Business - 13/11/2019 Confirmed reviews AccorHotels

Room was good. Too little space in bathroom for toiletries. Kept receiving knocks on door despite having a do not disturb sign on the door handle.

Dear Mrs K., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remarks, always usefull to us. I will share your return with our team who strives to continuously improve the quality of our services. Rest assured that our General Housekeeping will take the appropriate measures with her team to adress the problem mentionned, all our apologies for this matter. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you among us. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

amazing

Customer review rating 4.0/5

Gulay Families - 13/11/2019 Confirmed reviews AccorHotels

Great location! Super service!

Dear Mrs O., We very much appreciate your comment regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Regular for the expensive cost

Customer review rating 4.0/5

Raul Couples - 12/11/2019 Confirmed reviews AccorHotels

First of all, i booked a room with big bed and good views of paris, and i paid for it, when we arrived recepcionist give us a room in five floor with views to a interior park under construction surrounded by high buildings and a bed of two pieces together. Then i talk to him and changed it to a 21 floor thats was a little better but the bed was similar. In the breakfast there was a lot of people and low quality in the products. For the rest all ok. The security and the recepcionist could bee more nice. To be face the clients they have to be more pleasent. I did the check in online and 200€ were reteined in my card, and then in reception when i arrived 100€ more were reteined. 300 € reteined i think is much money.

Dear Mr G., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry if your experience, especially your check-in, did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore your feedback is important to us. You have booked and prepaid your room on our website. In addition to your prepayment, you did a pre-authorization online for your extras. The receptionist who did your check-in, did not see this pre-authorization online, that's why he asked you another guarantee of 100 €. All these pre-authorizations have been correctly released. Please rest assured that your return has been already shared with our Room Division Manager in order she takes the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2000 points on your Le Club Accor card member's, It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Not very bad not very good

Customer review rating 4.0/5

Mohamed M. Solo - 12/11/2019 Confirmed reviews AccorHotels

the hotel overall is clean and organized and has a great location , but the hotel breakfast restaurant is very small , we should wait for at least 15 min to get the daily breakfast.

Dear Mr A., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark usefull to us. I will share your retrun with our teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Overall satisfied

Customer review rating 4.0/5

Seadragon Business - 11/11/2019 Confirmed reviews AccorHotels

Overall satisfied. The breakfast and the surroundings were especially good. Inconvenient part is less water in the shower in the washroom. It was hard to shower with me.

Dear Mr K., We very much appreciate you take time to complete our guest satisfaction form regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark always usefull to us. I will share your return with all our teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you among us, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

Anonymous Solo - 09/11/2019 Confirmed reviews AccorHotels

Location is nice but waiting for the room to check in as always is not nice even you check in online with gold member status still need to check in same as others at 2 pm. I even try at 1 pm but they won’t give you the room. I was there 2 times, first time at 5 nights and 2nd time for 2 nights. First time got the room on 15th floor and it’s little nicer but 2nd time on 8th floor and it looks quite tired.

Dear Mr A., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are orry that some of our services, especially our check-in process, did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is to us. We will share your return with our department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2500 points on your Le Club Accor card member's. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good but it could be better

Customer review rating 4.0/5

Jorge A. Couples - 07/11/2019 Confirmed reviews AccorHotels

The room could be more clean. And the room cleaning could be better. Especialy the attitude of the room cleaning staff. Please if you hace a pool, be atentant of the pool hours. It is a little bit rude that your pool hours are until 8pm, and arive at 7 or 7:30 and the pool be closed. Breakfast was wonderful and the food staff was wonderful also. No complaints there. But the room cleaning staff was rude. Also please have more people fluent in different languages. Not everybody speaks french. My self speaks spanish, and english. Ans it was a bit bothersome that the staff didnt understand my english. Specialy the room cleaning staff. I would recomend the hotel but be weary of the staff.

Dear Mr A. A. Chon, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services, especially with our housekeeping service, did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned. Regarding our fitness & pool time opening, please note that these information are posted in many places in the hotel (information menu on room TV, elevators, fitness entrance) as well as on all booking sites. We appreciate your sharing your concerns, We decided to credit 2000 points on your le Club Accor card member's, It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great family stay

Customer review rating 4.0/5

Michelle M. Families - 05/11/2019 Confirmed reviews AccorHotels

2nd visit here, lovely warm welcome at reception. Large family room, very clean

Dear Mrs M., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good quality/price rate but needs renovation

Customer review rating 4.0/5

Sylvia F. Families - 04/11/2019 Confirmed reviews AccorHotels

Very good bed, terrible sofa bed not to be recommended for an adult. Very silent room, you don't hear any noise neither from the corridor nor from the rooms next door. Dirty floor, dirty sofa, old, tiny and useless shower that could have been replaced by a wardrobe. hair dryer broken. Dirty common parts, dirty restaurant, fortunately, we discovered that we were allowed to have breakfast at the bar. Not really Eco friendly, despite our request of NOT changing towels they have been replaced almost every day. Very nice service, always calm, smiling and helpful

Dear Mrs F., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always usefull for us. Please note the room you occupied have not been yet renovated, hence your feeling of uptdate. I will share your comments with our department managers concerned and their teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope we will have a new opportunity to welcome you there, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great views but otherwise too many shortcomings

Customer review rating 4.0/5

Irja H. Business - 04/11/2019 Confirmed reviews AccorHotels

While the hotel was comfortable enough and the views fantastic a few things really let it down. It was impossible to get hold of anyone on in reception by phone for long periods of time - the phone rang busy. The USB charging points did not work so I had to go and buy a charger adapter to charge my phone. The bed was squeaky. Bento box that I ordered on room service was disappointing and arrived an hour later, although I was told it would be 30 minutes. The main shower had only cold water, and the other shower was cold or hot, not possible to make it comfortably warm. Housekeeping was inexplicably knocking at my door at 8.30am. There was an enormous queue for breakfast - thank goodness I wasn't in a rush or I would have had to skip it and pay for nothing.

Dear Mrs H., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2000 points on your Le Club Accor card's member, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Most staff were helpful and the hotel was great.

Customer review rating 4.0/5

Noriko L. Families - 04/11/2019 Confirmed reviews AccorHotels

I had an amazing time in Paris and the Novotel Eiffel Tower was a great place to stay. The only comment I have is when I initially checked in the woman who I approached was extremely rude and told me to come back later to check in. Even though I had paid for two prior nights before I arrived to physically check in. Thankfully a gentleman told her that in fact I paid for two nights and she could check me in at the earlier time. Also, the children’s face painter for Halloween told my husband she wasn’t seeing any more children after he and her had waited for 45 minutes in line. She’s only two and the last child in that was in the line. Other thank those two incidents, service and breakfast at NovoCafe was amazing and the facility was always kept up. Thank you for a great time for my family.

Dear Mrs L., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always usefull to us. We are sorry if some of our services did not live up to your expectations, please accept our sincerest aopologies for that. I will share your comments with our teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you there, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good location, decent hotel!

Customer review rating 4.0/5

James M. Families - 04/11/2019 Confirmed reviews AccorHotels

We had a good stay, the rooms and common areas were clean and well looked after. The layout was a bit hard to workout and it could do with new carpets. The location is good, and the nearby shopping centre is high end but nice. There was an unpleasant smell outside though!

Dear Mr M., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark very usefull to us. I will share your comments with our department managers and their teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Comfortable

TripAdvisor rating 3.5/5

Bayo O Solo travel - 04/11/2019 TripAdvisor review

This is my second stay at this property this year and I have no regrets choosing to spend the vacation time there. The staff were always ready to help. Having checked in on line, my room key was ready on arrival. The front desk, housekeeping, room service and even maintenance staff were always ready to help.

Good morning Bayo, Thank you so much for this very pleasant comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your retrun with my teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there and that this next visit will be as pleasant as the previous one. Sincerely,

Satisfied , could be better !

Customer review rating 4.0/5

Fabian C. Families - 03/11/2019 Confirmed reviews AccorHotels

Satisfied , could be better . No Accor member at the time of check in . Accor counter not manned 24x7 .

Dear Mr c., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always usefull to us in our daily work. I will share your comments with our teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you there. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great stay

Customer review rating 4.0/5

Anonymous Business - 02/11/2019 Confirmed reviews AccorHotels

I’ve stayed in this hotel a few times and this time I felt there was a lot of improvements. Rooms were newer, elevator faster, cleaner. A great improvement

DearMr R., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

while comfy and clean, air was musty and disposal tea & coffee facilities extremely disappointing

Customer review rating 4.0/5

Claire Families - 01/11/2019 Confirmed reviews AccorHotels

The air conditioning in the room was very musty and warm. I requested it be checked. We had the dial down to 10 degrees but it was still hot. the air was very stale so the filter must have been very dirty. I was worried about my daughters asthma. I was also very disappointed about the disposal spoons and cups in the hotel. The tag in the bathroom about towels says you care about the environment but how can a hotel of this size and volume of people use disposal items. So wasteful and lazy. Imagine the environmental foot print. I hope you can make a change for what is otherwise a great hotel in a busy, convenient location.

Dear Mrs C., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2500 points on your Le Club Accor card member's, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

M. C. Couples - 01/11/2019 Confirmed reviews AccorHotels

Great location

Dear Mrs C., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Generally happy with the experience

Customer review rating 4.0/5

Bruce H. Couples - 01/11/2019 Confirmed reviews AccorHotels

Room was adequate. Asked for a superior room but room was average. Door lock to bathroom did not work properly and one of the lights in the room did not function. Reported the matter and was told a technician would check it but no one came. Asked for more tea bags and did not recieve them. Concierge service was very helpful and restaurant was good. Reception was very busy, more staff required. Room Cleaning staff were good.

Dear Mr H., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry if some of our services did not meet your expectations, please allow us to express my sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good service and breakfast, but not a nice room

TripAdvisor rating 3.5/5

Petra110212 Family - 01/11/2019 TripAdvisor review

Service and breakfast was really good, but our room was not nice. There was a strong smell of drain in the room, the water pressure in the shower was poor, the safe was not working and the carpet was old and had stains.

Good evening Petra, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I welcome your compliments, but also your other remarks, always usefull to us. I am sorry that some of our services did not meet your expectations, especially with your bedroom, please allow us to express our sincerest apologies. All my teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to me. Please rest assured that I will share your return with my department managers concerned in order they take the appropriate measures to address the problems and prevent future occurrence. It is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings,

Great

Customer review rating 4.0/5

Luis M. Families - 31/10/2019 Confirmed reviews AccorHotels

Confortable and clean room. Excellent attention in reception. The hotel location facilitates the transfer to tourist sites.

Dear Mr M. Araque, We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
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