Hotel - Novotel Paris Centre Eiffel Tower
Novotel Hotel Novotel Hotel

Novotel Paris Centre Eiffel Tower Hotel

3.5/5 5,126 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30
  • Snack & beverage machine

Business services

  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 764 rooms
  • 100% non-smoking hotel
  • 17 rooms for people with reduced mobility
  • 233 family rooms
  • 154 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 9,231 reviews

Our guest reviews for Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 5,126 reviews
Jens Families - 07/10/2018 AccorHotels certified review
« Substandard and no staff »

Hotel rooms warn down, including water floating on the floor in the bathroom due to lack of sealing of the shower area and absolutely lack of staff. With only one guy to serve the entire breakfast area in the so called previlidged breakfast area in the bar and one guy to clear the tables and no one to maintain the buffet the result was a non existing breakfast and one cup of coffee before we 1 hour later decided to leave the restaurant hungry and check out. 1st and last time in this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens C., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We failed to propose a upper service and this is why we offer you 2000 Le Club points on your loyalty card. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Anonymous Couples - 07/10/2018 AccorHotels certified review
« Staff very helpful »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen R., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

Christie M. Couples - 04/10/2018 AccorHotels certified review

The hallway on our floor (14th) was terribly dirty. The carpet was filthy, and for the entire three day stay, littered with items such as rubber bands and strapping tape, that were never picked up. The walls were scored by baggage and in extreme need of painting. I haven’t seen anything like it since a backpacking trip 30 years ago. The staff was pleasant, and our room cleaned each day. We found a cockroach on a plate in the dining area, and called it to the attention of a staff person, who quickly removed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christie M., We appreciate your comments regarding the team of the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback addressed to our team. However, I would like to present our sincerest apologies concerning the floor 14. We work to renovate our floors. Indeed, our test floor on the 4th is now finished (new painting / carpet). Also, we would like to thank you for having warned the team concerning the pest at the restaurant. Please note that we so respect the highest level of hygiene in France. Despite all our efforts, this kind of incident can happen. Sincerely, Gwendal Besnard Communication Manager

Couples - 04/10/2018 TripAdvisor review
« Only 10% chance of Eiffel Tower View »

Disappointed that thete is a such a small chance of getting va view the of Eiffel Tower as a building blocks of the view. Rooms are small with toilet separate from bathroom. Minimal complimentary toiletries in bathroom. Position is not too bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We thank you for sharing your experience following your stay at the Novotel Paris Centre Tour Eiffel. It is true that only 10 to 15% of our rooms have a view of the Eiffel Tower. But we do propose an amazing view over Paris thanks to our central localisation and our 31 floors. We are the only hotel in the heart of Paris with a such view overlooking Paris. We do hope that despite this point, we will have the opportunity to welcome you back in the future. Laurent Mauguit, General Manager

Isabel Families - 03/10/2018 AccorHotels certified review
« Prices too increased for same stay in 2016 »

I like staying at your hotel for its location and capabilities. I noticed a huge increased of price compared to 2016, 100 € higher per night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabel M., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. Regarding the price higher than usual, it was due to the major golf tournament organized the last weekend in Paris: the Ryder Cup. Hotels in Paris were fully booked. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Gwendal Besnard Communication Manager

Simone E. Couples - 03/10/2018 AccorHotels certified review
« Disappointing »

It was a let down as we had higher expectations for a four star hotel and the cost of the rooms. We were expecting tickets and a package to be delivered to the hotel for us. Upon checking in at the front desk we were told nothing had been left for us. However the employee did not look around or ask other employees before telling us there was nothing. Subsequently we spent time and anxiety (thinking our tickets were lost) making international phone calls to the agency who left the package, who assured us it was dropped off. Ultimately an employee looked to their left at some area behind the counter, must have seen our package, and said oh yes, here they are....in what appeared to be plain sight the whole time. We did have excellent service from a concierge who helped us choose a location to visit outside of the city, he was a tall older man. It would be a big improvement if the hotel staffed the concierge desk later into the evening. Most times early in the morning or later in the afternoon (after 7 pm) there was no one at the concierge desk, just a sign saying if you need help go to front desk, which always had a long line. Also, the front desk could be more empowered to make decisions, everything had to be cleared with a manager who was behind the scenes somewhere. The room had peeling wallpaper and missing tiles from the base of the bathroom vanity and the only elec outlet in the bathroom said shavers only so no way to plug in hair styling tools. The only mirror was in the bathroom so not possible to do your hair at the desk where there is an outlet but no mirror. The lack of shampoo/conditioner/lotion etc was surprising. I don’t expect to bring my own to a four star hotel charging over 400 Euros per night. I keep hearing, well this is Paris, it’s just expensive, but I think that is a lazy excuse for mediocrity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simone E, Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The behavior of the first receptionist is not up to our standards. I will look into this matter to make sure that this does not happen in the future. We strive to provide a perfect room for every customer; therefore your feedback is very important to us. Please rest assured that our engineering manager is taking the appropriate measures to refresh the room. I shared your feedback concerning the amenities to our housekeeping manager as well as our deputy manager in the aim to improve the quality of our service. I am also sure that the feedback concerning the concierge team will serve as an encouragement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Mel Couples - 03/10/2018 AccorHotels certified review
« Nice hotel »

Position is not bad but no view of the Eiffel Tower from our room. I think no room has a view of Eiffel Tower as a building is in the way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa O., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. 10% of our rooms have a view of the top of the Eiffel Tower. Our name is Novotel Paris Centre Tour Eiffel as we are located close to the Eiffel Tower. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Gwendal Besnard Communication Manager

Christine J. Families - 01/10/2018 AccorHotels certified review
« Great location but hotel was a bit tired to what I expected »

I booked based on location- which was fantastic. I was a little disappointed with the quality of the beds and it really feels like the place needs a freshen up. The check in counter is quite dated in comparison to other hotels I have stayed in at a similar price point. Staff were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine j., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback regarrding our dedicated staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In a second time, I would like to present my apologies concerning the glass at the breakfast I will inform our restaurant manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

Cristina I. Families - 30/09/2018 AccorHotels certified review
« Very confortable and excellent location »

My family and me went to visit Paris for two days and chosen this hotel for its location and was family friendly. Our room was nice, with beautiful views of París, with enough room for 4, beds were very confortable, even the sofa-bed. We had breakfast included, wonderful buffet, with a lot of options. The lobby had a play area where you can play football table, chess and more games. Surrounded hotel is full of restaurants and of course, the Eiffel Tower, just 5 minutes walking. We made a great choice, staff were very kind and helpful. High recommend!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina I., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our "kind and helpful" team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

Adrien L. Families - 27/09/2018 AccorHotels certified review
« It was ok »

I was surprised that no dental kit or comb was supplied by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrien l., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. I will share your feedback with our housekeeping manager to make sure that we propose those elements in our suites. Thank you again for sharing your experience, and we hope your next visit will be perfect. Sincerely, Gwendal Besnard Responsable communication

Alba Families - 26/09/2018 AccorHotels certified review
« The food and the service was very helpful. »

Great location,near river food and Eiffel, staff so helpful even with a problem with a show.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alba V., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

N/a Families - 25/09/2018 AccorHotels certified review

My only complaint is the ridiculous no swimming shorts allowed in pool rule - speedos only. We stayed in novotel Metz the weekend before and had no issue with wearing swimming shorts. The swimming pool was one of the main reasons for choosing your hotel so not being able to use it was very dissapointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roland R., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. We understand your feedback concerning the pool. The pool is public as we also welcome people from outside. Indeed, in this place, we have to respect french hygien law and this is why wearing a swimming trunk is mandatory. Thank you again for sharing your experience, and we hope your next visit will be perfect. Sincerely, Gwendal Besnard Communication Manager

Franz D. Business - 24/09/2018 AccorHotels certified review
« Never again »

Caution fraud! They took 233,53€ more of my credit card than they factured!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franz D., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that we charged 233,53 for your night between the 9 and the 10 of September and 467,06 for your nights between the 10 and the 12 of september. From my side, there is no mistake or fraud but I remain at your entire disposal if you need more information. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Rizwan M. Solo - 21/09/2018 AccorHotels certified review
« Good »

The parking ticket gave me a lot of trouble. But the hotel management was kind enough to let me check out later than normal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rizwan M., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I would like to present my apologies concerning the parking paiement, I will look into this matter to avoid any issue in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

Mrs B. Families - 19/09/2018 AccorHotels certified review
« Convenient location »

The hotel itself, was well located. Breakfast and bar staff were extremely efficient and helpful. However, check in was poor, even though I had done the online check-in. The staff were not accepting of the details of my booking, lucky I had a paper copy which confirmed everything. We were not allocated interconnecting rooms as requested. One of the two computers was broken, as was the printer. SO we had real problems printing our boarding passes. Rooms, though large, in need of updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie B., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. However, we regret that your experience did not meet all your expectations. Please allow me to express my sincerest apologies. Following your feedback written to the accorhotels customer care, we reimburse you the dinner (amount of 78€) and we confirm that this was an unusual mistake from our side, this is why we offered you 4000 Le club points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Fitzgerald Couples - 19/09/2018 AccorHotels certified review

Enjoyed our stay! The staff was exceptional!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnny Lee Worthy J., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback regarding our "exceptional team". I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I would like to present my sincerest apologies concerning the experience at the restaurant. This is not our usual level of service and I will make sure that this will not happen in the future. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Gwendal Besnard Communication Manager

Stephen L. Couples - 17/09/2018 AccorHotels certified review
« A Blah Experience »

The hotel was not a very welcoming experience after a long travel day. Our room was very comfortable but the provisions were meagre. Our first interaction with the concierge was quite unpleasant as we were told we should have booked a tour through them and not on our own...they were reluctant to answer any questions we had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen L., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am however sorry that your experience did not meet your expectations, particularly with the concierge; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures with the head concierge to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Dr. H. T. O. Families - 17/09/2018 AccorHotels certified review
« Just fine. So-so ... I'm satisfied, but not delighted. »

What I noticed during my stay from Sept 3 to 7, 2018, the receptionists or the front desk people are NOT that friendly, they are not HELPFUL as well. Most of them ignored my request. They let me feel that they have racial discrimination (I'm Asian). When I booked on-line, I requested connecting room (for my 2 rooms), but they didn't prepared for us when we arrived considering I'm with two seniors family members and diabetic patients, good thing was, I gave online feedback after I checked-in, they replied asap and said that we can transfer to connecting room for the next day. I'm happy for that immediate action. But disappointing, my new connecting room not a nice room, the carpet is very dirty, the water from the shower was not strong. Sigh. Anyway, as a whole, I'm fine with my stay, the place is convenient and easy access to all the places that we want to visit. Hope Novotel Paris Centre Tour Eiffel will improve based on my comments. Thanks !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harvey O., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am really sorry that your experience with the front team did not meet your and our expectations; please allow me to express my sincerest apologies. I am the Guest Experience Manager and in charge of reading live guest feedback. I asked the front office team to propose you a new room and I am delighted that you were satisfied with this fast action. I would have been delightful to meet you personally and present my sincerest apologies concerning the treatment at the reception if I knew it. Please rest assured that I am taking the appropriate measures to address the problem at the reception and prevent future occurrence. Also, I remain at your entire disposal if you want to stay in the future at the hotel. Sincerely, Gwendal Besnard Communication Manager

H. T. Couples - 17/09/2018 AccorHotels certified review
« Disappointed! »

I booked our stay at Novotel Paris Centre Tour Eiffel for 3 extra nights ahead of our pre-booked tour. of France starting in Paris. We arranged to stay at the same hotel our tour company put us in at the start of the tour on 9/9/2018. To arrange the booking ourselves, we checked with Hotels.com and also called the ACCOR Hotels' U.S. 800# to compare prices. The reservation service rep at Accor Reservation was called Kristen. She was very helpful and told us that ACCOR Hotels has a price guarantee policy + 10% off if I found somewhere else who has a better price. I've told her that I have found it on Hotels.com with a better price and I was about to call them to make the reservation. She assured us she can make the reservation for us and even could file the request form for the price match with their customer service department. She told us that we should hear from the Customer Service Dept. within 24 hours. With that assurance, we went ahead with the booking with her. Guess what? After 48 hours, I still have not heard from ACCOR Hotels Customer Service Dept. so I called them back and gave them our booking number and repeated what Kristen told us. The other reservation rep said that they did not have a record of our request. That started with my multiple phone calls and email communications with the Customer Service Dept. (I have record of emails that I sent to the Customer Service Dept.). After back and forth and waiting for their response (each time it took a couple of weeks with a response), my last response I received back from them saying I have passed the 30 days time frame to file a request. I gave up without getting it resolved..... I felt that I was duped. About our stay (9/6-9/9/2018), the experience was less than pleasant. It was a nightmare to take a shower each time. There was only a small partition on a tub for us to supposedly block the water from the shower. No shower curtain or door. The panel/partition is less than 1/3 of the tub length and provides minimal protection of water splashing out from the tub. The worst thing is there is a gap of 1-2 cm wide between the panel bottom and the tub. Each time we took a shower, the water splashes through the gap and flooded the bathroom floor. My husband and I stepped out of the shower into a puddle and have to use towels to mop the floor every time. I have reported that to the front desk and problem was never addressed. The shower panel should either be sealed or a gasket installed to avoid water coming out through the gap. One can only observe the missing grouts on the tiles at front of the tub to know that water has been seeping through the panel and washing down the grouts at the front of the tub. The separate toilet room is a good idea. However, the toilet is on the other side of the bathroom so one has to walk around the closet to the bathroom in order to wash our hands after each toilet use. The sink drain and bath drain smell like sewer. There is no counter space for our toiletries on both sides of the sink. No hanging hooks to even hang our change of clothes. Can't put them on the floor as the floor gets flooded after each shower. The hotel room is small and tight with minimum of furniture. The night stands were just a shelf with no drawers. The flat screen TV was hung on a wall with no dresser or drawers underneath it to store our clothes and have barely enough room to put both of our suitcases. The coat closet space is an open cubicle with no doors. Thankfully, there is an ironing board but the only outlet that can plug the iron in is hanging loose from the wall. We have CNN channel on the first day after we checked in. After that, CNN or BBC channels are not available on our TV. Don't know why. Reported it to the front desk, they said they don't understand why but did not follow up with someone to check on it. Breakfast is good. The scrambled eggs are the pork sausage links were done right. They were not dried. However, the check-in to the breakfast room was always a long line. They couldn't clear the table fast enough. I guess this must be a popular hotel for tour groups. The location of this hotel is not centralized. It took us 7-10 minutes walk to Charles Migel metro station from the hotel. The Quai de Grennell street is a dark and quiet street at night and we were told not to go down the street past our hotel if we get out of our hotel and make a left turn. If I ever return to Paris again, I am not sure if I would choose this hotel in this location again. Our Room number is 2320.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen T., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am deeply sorry that your experience with the Accorhotels team in US went wrong. It is really the first time I read a bad review concerning my colleagues from US. Please be sure I will forward your feedback. Allow me also to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback concerning the bathroom to our engineering manager to address the problem and prevent future occurrence. Also, I would like to precise that the lowest price should be on Accorhotels.com with the Le Club card, If you want to reiterate the experience, I would be more than grateful to help you in the booking procedure. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Anonymous Solo - 16/09/2018 AccorHotels certified review

Within my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eng Ann C., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. I would like to present my apologies if we were not able to propose you a room before 2 pm. The hotel was full and this is not always possible to have rooms available even if we strive to propsoe a room earlier for our Le Club guests. Thank you again for sharing your experience, and we hope your next visit will be perfect Sincerely, Gwendal Besnard Communication Manager

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