Hotel - Novotel Paris Centre Eiffel Tower
Novotel Hotel Novotel Hotel

Novotel Paris Centre Eiffel Tower Hotel

3.5/5 5,141 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30
  • Snack & beverage machine

Business services

  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 764 rooms
  • 100% non-smoking hotel
  • 17 rooms for people with reduced mobility
  • 233 family rooms
  • 154 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 9,248 reviews

Our guest reviews for Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 5,141 reviews
Bumil Families - 15/10/2018 AccorHotels certified review
« Nice location for tourists »

Room was bit old, possible bed bugs which bothered us thru the stay. Location and friendly staffs were plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bum Ill L., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback concerning the team. I will share your comments with our team. Please note that we are equipped with the latest technologies to avoid the presence of bed bugs. Anyway, I will share your feedback to the housekeeping manager that will check the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

Derik Business - 15/10/2018 AccorHotels certified review
« Good stay, but not 100% the same with what was advertised on the website though. »

Good stay, but not 100% the same with what was advertised on the website though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pieter Hendrik O., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Anonymous Business - 15/10/2018 AccorHotels certified review
« Dirty room »

Beyond filthy room, carpet and ceiling. Disgusted. Ceiling in the bathroom door was outrageous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea M., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience in the room did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our housekeeping manager is taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Philip S. Business - 12/10/2018 AccorHotels certified review
« disappointed »

Food & Beverage excellent. Reception staff excellent. The room was very poor with stained carpet, torn seating and in much need of refurbishment, nothing in the fridge. Not what is expected in 2018.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip s., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. However, I am sorry that your experience in the room did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to refresh the room. We sincerely appreciate your nice comment regarding the team and the food that I will share with all the hotel. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Katrina V. Business - 12/10/2018 AccorHotels certified review
« Poor customer service »

I made a request as the light in my room was not working. This was not fixed with 3 nights there. Made getting ready in the morning difficult. Also I had to request a confirmation on my group booking. No individual confirmations were given. In addition, the contact had told me he would book a dinner reservation for us. He did not. The restaurant had no reservation and if I had not confirmed the day before I would have shown up with 16 people and no reservation for dinner. I will be booking events for all of our EMEA Operations and not sure I would use this hotel again based on the service provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATRINA V., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. Again, we are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that our deputy manager is taking the appropriate measures concerning the incident with the restaurant booking. The team strives to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Jens Families - 07/10/2018 AccorHotels certified review
« Substandard and no staff »

Hotel rooms warn down, including water floating on the floor in the bathroom due to lack of sealing of the shower area and absolutely lack of staff. With only one guy to serve the entire breakfast area in the so called previlidged breakfast area in the bar and one guy to clear the tables and no one to maintain the buffet the result was a non existing breakfast and one cup of coffee before we 1 hour later decided to leave the restaurant hungry and check out. 1st and last time in this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens C., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We failed to propose a upper service and this is why we offer you 2000 Le Club points on your loyalty card. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Anonymous Couples - 07/10/2018 AccorHotels certified review
« Staff very helpful »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen R., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

Christie M. Couples - 04/10/2018 AccorHotels certified review

The hallway on our floor (14th) was terribly dirty. The carpet was filthy, and for the entire three day stay, littered with items such as rubber bands and strapping tape, that were never picked up. The walls were scored by baggage and in extreme need of painting. I haven’t seen anything like it since a backpacking trip 30 years ago. The staff was pleasant, and our room cleaned each day. We found a cockroach on a plate in the dining area, and called it to the attention of a staff person, who quickly removed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christie M., We appreciate your comments regarding the team of the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback addressed to our team. However, I would like to present our sincerest apologies concerning the floor 14. We work to renovate our floors. Indeed, our test floor on the 4th is now finished (new painting / carpet). Also, we would like to thank you for having warned the team concerning the pest at the restaurant. Please note that we so respect the highest level of hygiene in France. Despite all our efforts, this kind of incident can happen. Sincerely, Gwendal Besnard Communication Manager

Couples - 04/10/2018 TripAdvisor review
« Only 10% chance of Eiffel Tower View »

Disappointed that thete is a such a small chance of getting va view the of Eiffel Tower as a building blocks of the view. Rooms are small with toilet separate from bathroom. Minimal complimentary toiletries in bathroom. Position is not too bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We thank you for sharing your experience following your stay at the Novotel Paris Centre Tour Eiffel. It is true that only 10 to 15% of our rooms have a view of the Eiffel Tower. But we do propose an amazing view over Paris thanks to our central localisation and our 31 floors. We are the only hotel in the heart of Paris with a such view overlooking Paris. We do hope that despite this point, we will have the opportunity to welcome you back in the future. Laurent Mauguit, General Manager

Isabel Families - 03/10/2018 AccorHotels certified review
« Prices too increased for same stay in 2016 »

I like staying at your hotel for its location and capabilities. I noticed a huge increased of price compared to 2016, 100 € higher per night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabel M., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. Regarding the price higher than usual, it was due to the major golf tournament organized the last weekend in Paris: the Ryder Cup. Hotels in Paris were fully booked. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Gwendal Besnard Communication Manager

Simone E. Couples - 03/10/2018 AccorHotels certified review
« Disappointing »

It was a let down as we had higher expectations for a four star hotel and the cost of the rooms. We were expecting tickets and a package to be delivered to the hotel for us. Upon checking in at the front desk we were told nothing had been left for us. However the employee did not look around or ask other employees before telling us there was nothing. Subsequently we spent time and anxiety (thinking our tickets were lost) making international phone calls to the agency who left the package, who assured us it was dropped off. Ultimately an employee looked to their left at some area behind the counter, must have seen our package, and said oh yes, here they are....in what appeared to be plain sight the whole time. We did have excellent service from a concierge who helped us choose a location to visit outside of the city, he was a tall older man. It would be a big improvement if the hotel staffed the concierge desk later into the evening. Most times early in the morning or later in the afternoon (after 7 pm) there was no one at the concierge desk, just a sign saying if you need help go to front desk, which always had a long line. Also, the front desk could be more empowered to make decisions, everything had to be cleared with a manager who was behind the scenes somewhere. The room had peeling wallpaper and missing tiles from the base of the bathroom vanity and the only elec outlet in the bathroom said shavers only so no way to plug in hair styling tools. The only mirror was in the bathroom so not possible to do your hair at the desk where there is an outlet but no mirror. The lack of shampoo/conditioner/lotion etc was surprising. I don’t expect to bring my own to a four star hotel charging over 400 Euros per night. I keep hearing, well this is Paris, it’s just expensive, but I think that is a lazy excuse for mediocrity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simone E, Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The behavior of the first receptionist is not up to our standards. I will look into this matter to make sure that this does not happen in the future. We strive to provide a perfect room for every customer; therefore your feedback is very important to us. Please rest assured that our engineering manager is taking the appropriate measures to refresh the room. I shared your feedback concerning the amenities to our housekeeping manager as well as our deputy manager in the aim to improve the quality of our service. I am also sure that the feedback concerning the concierge team will serve as an encouragement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Mel Couples - 03/10/2018 AccorHotels certified review
« Nice hotel »

Position is not bad but no view of the Eiffel Tower from our room. I think no room has a view of Eiffel Tower as a building is in the way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa O., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. 10% of our rooms have a view of the top of the Eiffel Tower. Our name is Novotel Paris Centre Tour Eiffel as we are located close to the Eiffel Tower. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Gwendal Besnard Communication Manager

Christine J. Families - 01/10/2018 AccorHotels certified review
« Great location but hotel was a bit tired to what I expected »

I booked based on location- which was fantastic. I was a little disappointed with the quality of the beds and it really feels like the place needs a freshen up. The check in counter is quite dated in comparison to other hotels I have stayed in at a similar price point. Staff were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine j., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback regarrding our dedicated staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In a second time, I would like to present my apologies concerning the glass at the breakfast I will inform our restaurant manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

Cristina I. Families - 30/09/2018 AccorHotels certified review
« Very confortable and excellent location »

My family and me went to visit Paris for two days and chosen this hotel for its location and was family friendly. Our room was nice, with beautiful views of París, with enough room for 4, beds were very confortable, even the sofa-bed. We had breakfast included, wonderful buffet, with a lot of options. The lobby had a play area where you can play football table, chess and more games. Surrounded hotel is full of restaurants and of course, the Eiffel Tower, just 5 minutes walking. We made a great choice, staff were very kind and helpful. High recommend!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina I., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our "kind and helpful" team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

Adrien L. Families - 27/09/2018 AccorHotels certified review
« It was ok »

I was surprised that no dental kit or comb was supplied by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrien l., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. I will share your feedback with our housekeeping manager to make sure that we propose those elements in our suites. Thank you again for sharing your experience, and we hope your next visit will be perfect. Sincerely, Gwendal Besnard Responsable communication

Alba Families - 26/09/2018 AccorHotels certified review
« The food and the service was very helpful. »

Great location,near river food and Eiffel, staff so helpful even with a problem with a show.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alba V., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

N/a Families - 25/09/2018 AccorHotels certified review

My only complaint is the ridiculous no swimming shorts allowed in pool rule - speedos only. We stayed in novotel Metz the weekend before and had no issue with wearing swimming shorts. The swimming pool was one of the main reasons for choosing your hotel so not being able to use it was very dissapointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roland R., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. We understand your feedback concerning the pool. The pool is public as we also welcome people from outside. Indeed, in this place, we have to respect french hygien law and this is why wearing a swimming trunk is mandatory. Thank you again for sharing your experience, and we hope your next visit will be perfect. Sincerely, Gwendal Besnard Communication Manager

Franz D. Business - 24/09/2018 AccorHotels certified review
« Never again »

Caution fraud! They took 233,53€ more of my credit card than they factured!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franz D., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that we charged 233,53 for your night between the 9 and the 10 of September and 467,06 for your nights between the 10 and the 12 of september. From my side, there is no mistake or fraud but I remain at your entire disposal if you need more information. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

Rizwan M. Solo - 21/09/2018 AccorHotels certified review
« Good »

The parking ticket gave me a lot of trouble. But the hotel management was kind enough to let me check out later than normal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rizwan M., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I would like to present my apologies concerning the parking paiement, I will look into this matter to avoid any issue in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

Mrs B. Families - 19/09/2018 AccorHotels certified review
« Convenient location »

The hotel itself, was well located. Breakfast and bar staff were extremely efficient and helpful. However, check in was poor, even though I had done the online check-in. The staff were not accepting of the details of my booking, lucky I had a paper copy which confirmed everything. We were not allocated interconnecting rooms as requested. One of the two computers was broken, as was the printer. SO we had real problems printing our boarding passes. Rooms, though large, in need of updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie B., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. However, we regret that your experience did not meet all your expectations. Please allow me to express my sincerest apologies. Following your feedback written to the accorhotels customer care, we reimburse you the dinner (amount of 78€) and we confirm that this was an unusual mistake from our side, this is why we offered you 4000 Le club points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

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