Novotel Paris Centre Eiffel Tower Hotel 4 stars

TripAdvisor rating 3.5/5 5,317 reviews
Novotel Paris Centre Eiffel Tower
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Hotel extras

  • Facing the Seine, 8 minutes walk from the Metro 6 & 10 lines.

  • 32 meeting rooms, around 3,600 sq.yds (3,000 m²) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursions
  • Bicycles rental Nearby
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015
paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Contact email

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :   42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :   70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :   6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :   10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Standard Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and single sofa bed

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with queen-size bed and views ofParis

  • Max. number of persons: x2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and single sofa bed

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: x4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: x6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: x4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with queen-size bed and views of Paris

  • Max. number of persons: x2
  • Area: From 70
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

This is the meeting place for traditional Japanese gastronomy lovers. Sushi or Teppan Yaki at your choose. The Japanese restaurant, Benkay, a real Parisian institution, offers views of Paris and the Seine. Closed from 7/22 to 8/21/19. inclusive.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Photo non contractuelle / Strictly non binding

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Photo non contractuelle / Strictly non binding

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more
Novotel Paris Centre Eiffel Tower Meeting Room

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

10,065 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

5,317 reviews

satisfied but expected more

Customer review rating 4.0/5

Leonardo Families - 16/04/2019 AccorHotels certified review

great location, however room carpet was heavily stained and dirty (old dirt). room looked outdated and in need of a renovation. expected more from novotel

Dear Mr b., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your bedroom did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please note that we have renovated around 400 bedrooms (on 764) and we continue to work in this direction, but the room you had is not yet part of it. We appreciate your sharing your concerns, and this is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good overall organization and service, inacceptable hygiene

Customer review rating 4.0/5

Konrad M. Business - 15/04/2019 AccorHotels certified review

While organization of our event and related service was good, we had a mouse crossing the restaurant during our lunch and saw another one in the bar the same day at night. Also, in the restaurant several chairs were damaged and very dirty which is unacceptable especially knowing that this conference was for business aviation customers who have extremely high standards when it comes to cleanliness.

Dear Mr M., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations for all our services, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. We would like to highlight that the hotel follows a strict procedure in term of hygiene and we respect the highest satndards of quality in France. However, a mouse can always reach an hotel. We are aware of this matter and this is why our Housekeeping and resident Manager are working closely to eradicate this issue on a daily basis. We appreciate your sharing your concerns, This is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Superb premises; bathroom very dangerous.

Customer review rating 4.0/5

Olga D. Y. Friends - 13/04/2019 AccorHotels certified review

Your staff is superb, your premises are excellent, your location is very good. The bathroom is very dangerous. There is no way of taking a shower and water not spilling to the floor. Bathtub is too high and there is no handle to get out of it. There are no spaces to put any of your personal belonging in bathroom or in room.

Dear Mrs D., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We thank you for your very complete comment and thank you for your compliments. Please note that we are sorry that the experience of the bathroom did not meet your expectations, please allow us to express our sincerest apologies. all our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. We appreciate your sharing your concerns, We decided to credit 1000 points on your Le Club Accor card member, This is our hope that you will give us the opportunity to better serve you in the near future. We wish you a very nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Pleasant

Customer review rating 4.0/5

Ricky C. Couples - 12/04/2019 AccorHotels certified review

The hotel was very nice, although N Cafe leaves something to be desire

Dear Mr W., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive any comments and positive feedbacks. Be assured that they will be shared with all our teams who work continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Stay was great!

Customer review rating 4.0/5

Kim Families - 11/04/2019 AccorHotels certified review

Hotel staff was very accommodating. Room was a little dated, and the shower did not drain well at all, so it overflowed all over the bathroom. Enjoyed the view of the river.

Dear Mrs K., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Be assured that it will be shared with all our teams who work continuously to improve the quality of our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Could be a lot better

Customer review rating 4.0/5

Geoff A. Couples - 04/04/2019 AccorHotels certified review

the location is great, and the lobby / bar area is fine. The room (3029) was dated, very unreliable hot water. The Asian lady working in the bar was terrible, no interest in her job. The check in was slow ( Accor Priority desk), and it seemed the info on my credit card deposit (500 euros) never really worked, and we had issues at the bar paying because of that. The breakfast was very average, crowded, dirty carpet, the bacon was so fatty and stuck together - the worst I have seen for ages. Only 3 fruit choices ( grapefruit, orange and pineapple - or a whole apple) . It took me 20 minutes waiting at reception to get the staff member to agree that we could have a bottle of champagne that was already paid for by our travel agent.

Dear Mr A., Thank you for taking the time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. Thank you for your positive feedbacks, that will be nice to share those ones with our teams! I'm also sorry that your experience did not meet on all points your expectations and I kindly ask you to accept our sincerest apologies, I know that you have already exchanged with Laurent Mauguit, our General Manager, about your stay, and that he came back to you regarding the problems encountered. I appreciate your sharing your concerns, I decided to credit 1500 points on your Accor Le Club card's member. This is our hope (me and all the team) that you will give us the opportunity to better serve you in the near future. I wish you a nice evening, Kind regards, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Fine

Customer review rating 4.0/5

Amnjerozal Families - 04/04/2019 AccorHotels certified review

Good. Hallways and hallway carpets need to be repaired/painted/replaced.

Dear Mrs J., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive any comment and positive feedback. Be assured that they will be shared with all our department managers and their teams who work continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope to have the pleasure to welcome yo usoon again, Have a nice day, Kind regards, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Below Par

Customer review rating 4.0/5

Anonymous Families - 03/04/2019 AccorHotels certified review

Disappointed from the overall facilities Bedding was terrible with uncomfortable mattresses, Room size was OK Bathroom was relatively clean with limited toiletries, No room sleepers, Dirty carpet Location was Just Ok, as metro is quite far, at 10 min walk Breakfast was Good

Dear Mr A., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience and some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our team strives to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please be assured that all your remarks will be shared with our department managers in order to take the corrective or appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 1500 points on your Accor Le Club member's card, This is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Excellent Location and View, Poor Rooms and Family Experience

Customer review rating 4.0/5

Ygor C. Families - 02/04/2019 AccorHotels certified review

We really enjoyed the location and the great view to the river, but the rooms were clearly lacking cleaning maintenance (eg one of the rooms got the toilet clogged up twice, sofa with big stains, holes in the floor); the staff in the pool (reception lady and some personal trainer fellow inside) were really, really rude with our family because the kids made some noise to leave the pool.

Dear Mr C., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet in totallity your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please be assured that your remarks will be shared with our department managers concerned, in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, This is our hope that you will give us the opportunity to better serve you in the near future. We have decided to credit 1500 points on your Accor Le Club Member's card We wish you a nice evenig, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

just ok

Customer review rating 4.0/5

Andrea Families - 02/04/2019 AccorHotels certified review

just ok

Dear Mrs C., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our team strives to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please be assured that appropriate measures will be taken to address the problems mentionned and prevent future occurrence. We appreciate your sharing your concerns, This is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice evening, Kind regards, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Very nice experience.

Customer review rating 4.0/5

Alexandre T. Couples - 02/04/2019 AccorHotels certified review

Everything was good, very good even. But I can’t put 10 because of two little things. The room I had, had a view on the roof of an old building. And the second reasons are the chopsticks in the Japanese restaurant. Like the restaurant is so amazing and you use kind of sushi shop chopsticks ? Anyway, I would retourn because it was really minor inconveniences.

Dear MrTeyssier, We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and all other comments . Be assured that they will be shared with all our department managers and their teams, who work continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, and we hope your next visit be in all points positive ! We hope to have the pleasure to see you soon again, Kind regards, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Big city hotel with some nice touches

Customer review rating 4.0/5

Oscar Z. Business - 01/04/2019 AccorHotels certified review

The hotel is ok for a business traveller, although the large queues at the breakfast bar and sometimes at the check-in counter are not something for those with little time. If you are lucky and have a room at a higher floor with a view over the Seine the views are probably very nice. I had a room to the other side and had not so spectacular views, but for sure a much quieter room. The pool and the gym are quite good and not very crowded, but longer opening hours (morning and evening) would be nice. The Hotel bar is nice. For Accorclub Members, the possibility of having breakfast at the bar instead at the restaurant and the priority members check-in counters are welcome additions. However, the priority check-in is not always available and the bar opens just at 7:30 for breakfast.

Dear Mr Z., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive your feedback, whether it is negative or positive. Be assured that all you comments will be shared with all our department managers and their team, who work continuously to improve the quality of our welcome and our services, and who know to take all correctives measures when necessary, Thank you again for sharing your experience, This is our hope to have the pleasure to welcome you soon again, We wish you a very nice evening, Yours sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great location, wonderful staff and very family friendly!

Customer review rating 4.0/5

Heidi L. Families - 30/03/2019 AccorHotels certified review

Fantastic!!!

Dear Mrs L., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Be assured that they will be shared with all our temas who work continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Tiring

Customer review rating 4.0/5

Ciprian Business - 26/03/2019 AccorHotels certified review

Bad experience: - extremely noisy venting, impossible to stop it over night - dirty room, I found human excrements on the bathroom door - strange smels in the room

Dear Mr J., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are really sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please be assured that your return will be shared with our department managers in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, This is our hope that you will give us the opportunity to better serve you in the near future. We decided to credit 1500 points on your Accor Le Club card member, We wish you a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Very good location, shared spaces, bar and meeting rooms good standard. Room was poor standard. Lack of information in room regarding amenities / services available.

Customer review rating 4.0/5

Nicola L. Business - 26/03/2019 AccorHotels certified review

Room in need of refurbishment, very small bathroom, sound proofing needs to be improved

Dear Mr L., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience has not always lived up your expectations, please allow us to express our sincerest apologies. All our teams works to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be assured that your return will be shared with all our department managers in order to take corrective measures or improve the problems. We have renovated to date 400 rooms (out of 764) and we continue to work in this direction. We appreciate your sharing your concerns, This is our hope that you will give us the opportunity to better serve you in the near future. We wish you a very nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

CEO, Russia and Baltic countries

Customer review rating 4.0/5

Valeriia S. Business - 26/03/2019 AccorHotels certified review

The staff was absolutely perfect, polite and very responsive. However the condition of the room is far from the satisfaction level, i.e. the floor cover was dirty from the long-time spots lefts. The room environment left quite sad impression.

Dear Mrs S., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our team works to provide a superior service experience for every customer, therefore, your feedback is important to us. Please note that we have yet renovated 400 bedrooms (on 764) and we still working on this point. The room you occupied was not yet a part of it, hence your feeling of obsolescence. We thank you for your remars regarding our staff and their welcome, be assured that we will share your return with them. We appreciate your sharing your concerns, This is our hope that you will give us the opportunity to better serve you in the near future. We wish you a very nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Charged me for breakfast even when I did not have any !

Customer review rating 4.0/5

Matt J. Business - 25/03/2019 AccorHotels certified review

Was happy until I came to look at my receipt after leaving the hotel - charged me for breakfast even though I did not have any

Dear Mr J., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, especially regarding your check-out, please allow us to express our sincerest apologies. Please note that we have done all necessary to refund you the amount of the breakfast you didn't have. We have credited your credit card of 19,90€ today in the afternoon. We appreciate your sharing your concerns, This is our hope that you will give us the opportunity to better serve you in the near future. We wish you a very nice day, Yours sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good centrally located Hotel in Paris

Customer review rating 4.0/5

Charlie F. M. Business - 25/03/2019 AccorHotels certified review

Friendly staff and good breakfast.

Dear Carlos M., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Be assured that they will be shared with all our teams who work continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Fine hotel

TripAdvisor rating 3.5/5

robin843 Business - 25/03/2019 TripAdvisor review

I stayed here because it was the venue for a scientific conference. Very supportive staff, clean rooms. Breakfast and coffee very good. Conference facilities were good. Overall very positive experience.

Good afternoon Robin Many thanks for sharing your experience to the Novotel Paris Centre Tour Eiffel We are delighted that you enjoyed your stay with us, be assured that we will be share your return with all our teams, We hope to have the pleasure to welcome you soon again, Regards,

Many good things but 2 spots

Customer review rating 4.0/5

Anonymous Business - 22/03/2019 AccorHotels certified review

Your hotel has many strengths and everything was satisfactory during my stay but I saw 2 spots: - Stairs are really dirty, even unhealthy - Shower door was broken (room 1612) Thanks Kind regards

Good afternoon Mr G., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and comments. Be assured that they will be shared with all our department managers and their team, who work continuously to improve the quality of our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
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