Novotel Paris Centre Eiffel Tower Hotel 4 stars

TripAdvisor rating 3.5/5 5,516 reviews
Novotel Paris Centre Eiffel Tower
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+ 29 Services
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Room 1

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Hotel extras

  • Facing the Seine, 8 minutes walk from the Metro 6 & 10 lines.

  • 32 meeting rooms, around 3,600 sq.yds (3,000 m²) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Dear Guests, please note that our Japanese gourmet restaurant: the Benlay will be closed from July 22 to August 21, 2019, inclusive.

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015
paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Contact email

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :   42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :   70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :   6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :   10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and single sofa bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with queen-size bed and views ofParis

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and single sofa bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with views of Paris, queen-size bed and double sofa bed

  • Max. number of persons: 4
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with queen-size bed and views of Paris

  • Max. number of persons: 2
  • Area: From 70
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

This is the meeting place for traditional Japanese gastronomy lovers. Sushi or Teppan Yaki at your choose. The Japanese restaurant, Benkay, a real Parisian institution, offers views of Paris and the Seine. Closed from 7/22 to 8/21/19. inclusive.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Photo non contractuelle / Strictly non binding

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Photo non contractuelle / Strictly non binding

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

10,793 reviews

tripadvisor

TripAdvisor Rating 3.5/5

5,516 reviews

Functional hotel and good housekeeping service but with old facilities

Customer review rating 4.0/5

Bridget Business - 09/09/2019 AccorHotels review

I had a low floor (4th floor) so there's no view to boost of. Room was decent enough with basic facilities for an European hotel and housekeeping , I must say, is the best as the housekeeping staff kept it clean and tidy always. However, facilities in the room was old. I like the size of the room but bathroom was a tad small. Bed was comfortable for European standards.

Dear Mrs K., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but alos any usefull remark. Rest assured that your return will be shared with all our team who strives to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you next, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Speechless

Customer review rating 4.0/5

Renier Friends - 06/09/2019 AccorHotels review

My phone got lost in the lobby & no symphaty at all to help me find my phone.

Dear Mr M., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, especially due to the lost of your phone and the fact you did not receive help about it, please allow us to express our sincerest apologies. All our team strives to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers in order they make their teams aware of the attention paid to our customers, and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Fabulous!

Customer review rating 4.0/5

Tamar Friends - 04/09/2019 AccorHotels review

The hotel has a central location, only a short walk from the Eiffel Tower! It is also situated next to a shopping centre with plenty of options for shopping and food. The hotel was clean with a lot of facilities and the staff were friendly and helpful.

Dear Mrs B., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Still Nice but I don't know I'll stay again.

Customer review rating 4.0/5

Jonghun L. Families - 01/09/2019 AccorHotels review

This was my second visit to Paris, and my wife and I decided to stay at Novotel that we stayed during our honeymoon. Still Nice but I don't know I'll stay again.

Dear Mr L., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry if some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our depratment managers concerned in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Not good impressed

Customer review rating 4.0/5

Mr P. A. Families - 31/08/2019 AccorHotels review

I think the General manager of the hotel needs to visit other four star hotels around the world to understand what is a four star hotel, and what is expected. The hotel is location is very good, but needs to be knocked down and rebuilt into a modern hotel. The bathroom was leaking, the fit a finish of the room you can see was not good for a four star hotel. You couldn’t even charge the restaurant bill to our room. No instructions on using the elevator, had to work it out and help other older people use it. Good size swimming pool, no other hotel in the area has such a size. Staff where friendly and helpful. Novetel needs to unprgrade spend some money or go out of business Thank you Mr A.

Dear Mr Dhondee A., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our team strives to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Mrs Liz A.

Customer review rating 4.0/5

Liz A. Families - 31/08/2019 AccorHotels review

We initially had an issue with being given a double room when I had asked for a twin room with my son. This was sorted out very quickly though and the room we were given had a lovely view over the Seine. Breakfast on the first day was good and the staff were helpful as both me and my son are Coeliac, so unable to eat gluten. There was a man who was great and brought us a number of gluten free options. I would say that the lady in charge on the second day wasn’t as good and brought us some frozen bread which was tiny. When I mentioned this to a male server he told me to put the bread in general toaster. I told him that the chap on the previous day had used the toaster in the kitchen to avoid cross contamination which he then did. Overall though, we really enjoyed our stay and the issues with food were just minor but could be improved.

Dear Mrs A., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other usefull remarks. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get the pleasure to welcome you next in our hotel, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Excellent hotel and great location

Customer review rating 4.0/5

Loreen Families - 31/08/2019 AccorHotels review

Excellent. Very clean hotel and room . Very helpful and polite staff.

Dear Mrs P., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Satisfied

Customer review rating 4.0/5

Anonymous Families - 30/08/2019 AccorHotels review

Satisfying

Dear Mr Okechukwu We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive continuously to improve the quality of our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

An average hotel

Customer review rating 4.0/5

Arianne Families - 29/08/2019 AccorHotels review

Check in was busy not enough staff on. Had issues checking in online which caused problems. Family room with pull out bed was a nightmare. Facilities were good.

Dear Mrs W., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other usefull remark. I will share your return with our team who strives continuously to improve the quality of our welcome and our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Cordial greetings, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Very good

Customer review rating 4.0/5

Haregewoin Families - 28/08/2019 AccorHotels review

It was fantastic

Dear Mrs D., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this return will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Kind regards, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

good

Customer review rating 4.0/5

P. J. Families - 27/08/2019 AccorHotels review

clean, good//

Dear Mr P., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, and any other remark. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Could have been better

Customer review rating 4.0/5

L. Families - 25/08/2019 AccorHotels review

It was not as expected for a 4 starts hotel. First the lady at the front desk at the time to check-in told me that I was not on the reservation list, she could check it again before told me that but she didn't . I have to asked her to check again. Second the sink was clogged everyday, third the towels did not change or added cleans and fourth the sheets on the sofa bed didn't looks clean.

Dear Mrs L., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our team strives to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with all our department managers concerned, in order they take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

Pablo E. P. V. Families - 25/08/2019 AccorHotels review

It was good, the carpet in te room needs to be washed or changed. The breakfast was really good and the personnel was great in general.

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Mr Andrew B.

Customer review rating 4.0/5

Andrew B. Families - 22/08/2019 AccorHotels review

We found the staff very friendly and helpfull, the hotel is in a great location and very clean ,breakfast was lovely,iv stayed in meny hotels and i couldnt have been more pleased with this hotel from price to service and even the fact i didnt see one member of staff without a smile ,a lovely place to stay and we'll definitely be back

Dear Mr B., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel, and are delighted that you enjoyed our hotel and our teams. It is always a pleasure to receive positive feedback. I will share your comments with all our teams who strive continuously to improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

We enjoyed our two nights there.

Customer review rating 4.0/5

Kathy C. Couples - 22/08/2019 AccorHotels review

Enjoyed our stay.

Dear Mrs C., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

Anonymous Families - 21/08/2019 AccorHotels review

It was not expecting what is on the website. It's not cleaning.

Dear Mr A., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that we will sahe your return with all our department managers, in order to take appropriate measures with their teams to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Have a nice evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

too pricy, uncomfortable extra bed, poor breakfast

Customer review rating 4.0/5

E. K. Families - 21/08/2019 AccorHotels review

i selected the hotel because of location, however based on the price I paid, room was not spacious, extra bed for my child was so much uncomfortable, service in breakfast was extremely poor and without variety of food in breakfast...

Dear Mr E., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 1500 points on your Le Club Accor card member's, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great

Customer review rating 4.0/5

Elie Families - 21/08/2019 AccorHotels review

Very pleasant

Dear Mr K., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share this one with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Staff were fantastic, hotel facilities great and the room was clean. Only let down was the food options.

Customer review rating 4.0/5

Parjit L. Families - 21/08/2019 AccorHotels review

My seven year old son and I really enjoyed our stay at this hotel. The staff where very accommodating and friendly. We had to change rooms during the first night as the initial room was one of the hotels old rooms, the staff at the front desk helped us move into a refurbished room. The hotel facilities were great, my son had plenty of options to keep him occupied- swimming, table football, Xbox and a touch screen table games. The only let down was the food options as one of the hotels main restaurants was closed and the cafe and one other restaurant provided limited choice.

Dear Mr L., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and any other remark. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Nice Lobby

Customer review rating 4.0/5

Anonymous Friends - 18/08/2019 AccorHotels review

The conierge was extremely helpful. Rooms were nice. However, I did not think the bathrooms were updated.

Dear Mrs R., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, and any other remark. Rest assured that your return will be shared with all our team who strives continuously to improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
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