Hotel - Novotel Paris Centre Eiffel Tower
Novotel Hotel Novotel Hotel

Novotel Paris Centre Eiffel Tower Hotel

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3.5/5 4,793 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Boat excursions
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30
  • Snack & beverage machine

Business services

  • 37 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 764 rooms
  • 100% non-smoking hotel
  • 17 rooms for people with reduced mobility
  • 233 family rooms
  • 154 connecting rooms
    • Emergency exit map
    • Remote control TV
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 7,918 reviews

Our guest reviews for Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 4,793 reviews
AccorHotels certified review
Anonymous Families - 11/02/2018

It s not my 1st time all was perfect but i was with my mom and daughter of 7 yrs and already booked on booking and once on the check in they told me i have to pay 60euros for 2 nights extra bed i paid of course and the receptionist told me she ll send someone to fix the bed and forget to do it and it was late and my daughter slept already and neither the second day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hala S., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. However, I would like to present my sincerest apologies concerning the extra bed. I will share your comment with our team to make sure this does not happened in the future. Thank you again for sharing your experience, and we hope your third visit will be perfect. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Mark Couples - 11/02/2018
« Not happy about service cleaning in the room and breakfast »

Novotel was good staying for me ,but just about the mate that come in and change my tow in the bathroom. Which is okay I dint without put any cleaning room sign in front of the door and it’s okay because all the stuff are still in the same place ,the point is the mate cleaner should be more take action to empty the trash bin too not just let it be like it was looking yesterday. And the free water not served at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siriluck R., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Philip Couples - 10/02/2018
« A functional hotel »

On arrival and leaving the front desk people were friendly and helpful. I feel the hotel however needs a make over as whilst our room was a fine size it needed painting as it was a little scruffy and bed was very basic and not very comfortable. We recently stayed in Novotel in Munich and that was a much better experi nice and was a lovely hotel which prompted us to book Novotel in Paris and to be honest it was a disappointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip L., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our technical team is taking the appropriate measures to renovate the room. We are just finishing the complete upgrade of our 400 standards rooms (new carpeting, new decoration, new furniture). We are now working to start the second phase of renovation of the hotel and include our superior rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Y. H. Couples - 09/02/2018
« Convenience »

One word, Great to all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. Y., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Pamela S. Couples - 09/02/2018
« Adequate in all aspects except for the carpet in room which was filthy »

conceirge was helpful, cafe food was good, bar was friendly, swimming pool was cool temperature with unfriendly guest swimmers, check in desk was adequate, one elevator did not operate reliably, carpeting in room was stained and dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience in the room did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are renovating floor by floor our rooms to propose a nice experience in the room for every guest. We appreciate your nice feedback regarding the team and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Giovanni Business - 09/02/2018
« Business meeting »

Dear Novotel Paris stuff, Before my sojourn in your hotel i have lost my confidence in Accor chain, however the quality of your stuff and the great professionalism and the attention to detail i found in you hotel i need to change my mind. All service was much above expectation, and i would highlight the extra effort in quality i found in Ernesto,not only is professionalism but also his great attitude and customer focus. a new happy accor hotel customer Giovanni

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanni R., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team and particularly with Ernesto. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Samuli B. Business - 07/02/2018
« Customer service failed »

Hi! My bed was raised up somehow and I had to call/go physically to the reception 3 times to ask for help. Every time I was told that someone will come to fix the bed. Nobody came and lastly I fixed the bed myself to get some sleep. When I called the reception, I did not even get through every time, I had to call several times. When I went down to talk the reception about this matter, the people were just chatting with each other, not even with customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuli B., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is certainly not the level of service our guests are accustomed to when staying with us. We all strive to provide a superior service experience for every customer; therefore your feedback is very important and rest assured that we are taking the appropriate measures to address the problem with the concerned team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Jason Solo - 07/02/2018
« Great Hotel »

Great staff, great breakfast, great rooms. Love this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
George B. Couples - 05/02/2018
« Excellent, reception staff were very professional even upgrading our room for free to have a river view »

This is our third time staying in the hotel and we find the location really good for walking and travelling around the city. Hotel was clean and staff very professional. The rooms could benefit from an upgrade but other than that a very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George B., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our reception team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note that we are renovating our rooms to correspond to the latest standard Novotel. Thank you again for sharing your experience, and we hope your fourth visit will be as pleasant as the last one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Anonymous Business - 05/02/2018
« Okay but not great »

First room the kettle kept blowing the electrics. Took four attempts to fix (it never was) before I was moved to another room. The second room had ants in it. By the time I realized this the thought of changing rooms again was not great. I mentioned this to reception on my departure. Neither room had drawers or shelves to put jumpers or small items of clothes on. The safe was so high I had to use the stool (not very steady) every time I needed to use it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAROL C., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
A M. Families - 03/02/2018
« Very good staff were wonderful »

The staff were amazing and so helpful. The restaurant staff were great and the breakfasts very good but the dinner was of poor quality nd that was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrianne m., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I would like to present my sincerest apologies if the dinner was up to your expectation. I will share your feedback with the head chef. Thank you again for sharing your experience, and we hope your next visit will be just perfect. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Krystal M. Friends - 01/02/2018
« Very Unpleasant »

Upon check-in, we were waived away to allow 3 guests check in who were behind us. We were also told that we needed to authorize an additional $300 on our credit card for incidentals. However, my reservation details did not indicate that. On our second day, we went to the bar to enjoy a few cocktails. The bartender served us our drink, and never returned to check on us. When we finally were able to grab his attention, he told us it was time to pay and leave. There were several people in the dining area that were not asked to leave. We were very upset and left. Due to the treatment we endured, we left the hotel one day earlier than planned. Our vacation was cut short due to the poor experience of our hotel stay. I have called and asked to be refunded at least the one day, however, management denied it. It's truly unfornate my friends and I were treated so poorly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krystal M., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that we ask a warranty of 50€ per day and per person to permit you posting all your expenses on your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Guillaume Business - 01/02/2018
« Genial »

Upgrade a Executive suite, un detalle

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur A., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Gwendal Besnard Responsable communication

AccorHotels certified review
Lorna H. Couples - 01/02/2018
« Too hot. »

The hotel was great, the food was great, the location was great but the room was way too hot, the air con didn't work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorna Jane H., We appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. However, I would like to apologize if the temperature was too hot, i will inform our engineering team. Thank you again for sharing your experience, and we hope your next visit will be just perfect. Sincerely, Gwendal Besnard Responsable communication

AccorHotels certified review
Chandni Friends - 31/01/2018
« Too hot & uncomfortable in the rooms=bad sleep & shower flooded bathroom. »

We were a party of 8 and ALL our rooms were disgustingly hot that we didn’t have a good sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mahendra M., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Traveller Couples - 30/01/2018
« Nice stay, breathtaking view »

Speedy check in, well situated room with a spectacular view over the very full Seine river. Nice stay, no surprises - which is good. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear peter c., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Ree Solo - 30/01/2018
« Good location, noisy room...not recommended for light sleepers. On the whole, disappointing. »

I was disappointed with 1. The room was hot, the ac didn’t work and even though a fan was promised me, it wasn’t until about nearly 4 hours later that I was told there were no more fans available and was offered another room. Which meant I spent all of that time waiting, not able to fully relax because of the discomfort and the promise that didn’t materialise, that I had to chase up and so didn’t get to sleep till way past 1am. 2. I could hear noises from the street which of course wasn’t conducive to a peaceful rest 3. I was surprised to learn that the swimming pool closed at 8.30pm on Saturday (way too early after I’d been out sightseeing all day) and that it had no jacuzzi. The opening and closing times should have been publicised under services on the TV screen in the room. And that fact it has no jacuzzi made clearon the website. I’ve stayed in less expensive and smaller hotels that had a jacuzzi and a swimming pool open up till 20pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rita E., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
David Families - 30/01/2018
« Mr »

I waited a very long time to check in. Although I have a Le Club Card and I completed my details on the Internet when I made the reservation, I had to again complete a piece of paper upon check in. It was around 11:30 pm and I had my kids with me. This delayed my time to get to the room. Even though I had to provide my credit card details etc, I was instructed that I had to settle my account in full before I could check in. I was then requested a guarantee amount that was higher than the amount of my total invoice. The gentleman that works in the convenience shop was extremely rude and to the point I had to walk out of the shop. I appreciate this was around midnight but if he does not want to be there then he should not be. There was nobody in the lobby to me me and assist me with my four suitcases. I could not locate the lift either. As a result I sent my 12 year old child up the escalator and then proceeded to send my bags up from the bottom one at a time. This is not acceptable. Again it was around midnight. I did not find the room as clean as I expected. I thought the carpet was dirty. It is however a long time ago that I stayed in Novotel so maybe this is just the standard. Whilst I booked the room for 2 adults and 2 kids the Sofa bed was not set up for me. The plug in the basin got stuck so I had to send time to resolve this issue. As I arrived very late my children were still sleeping into the morning. I realised that it would not be possible for us to make the breakfast. I went to the reception and asked if a breakfast tray could be sent to my room in lieu of the circumstances. I would told outright that this was not possible and that breakfast could only be sent to my room at an additional charge of + 12 Euro per person. Upon check out there was again a very long line of waiting guests at reception. I therefor just let the key and left. On the positive I had lunch at the bar. The service and the food was excellent. Honestly for what I paid and based on the level of quality that Io have from other Le Club hotels I was really disappointed. I am not sure I would stay in your hotel again nor recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David N., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sincerely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our deputy manager is taking the appropriate measures to avoid any kind of similar situation at the convenience store. We do ask a guarantee to give you the possibility to post all your expenditures on your room and then pay the total amount at the end of your stay. Please note that we are now renovating our rooms with the latest standard of the Novotel brand: new carpeting, furniture and decoration. It is true that the breakfast in room as additional fees. However, I understand that all those negative facts impacted your stay and this is does not correspond to our standard of service and our wish to make every guests feel welcome. Indeed, we will offer you 2000 Le Club points that you will be able to use in any Accor hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Connie Friends - 29/01/2018
« Paris with friends »

Novotel Eiffel Tower is a comfortable hotel in a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Connie F., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gwendal Besnard Communication Manager

AccorHotels certified review
Greg H. Business - 29/01/2018
« The stay was great - just one night in Paris before traveling to northern France for work. »

I had a good time but it was way too short. I travelled from a Australia and this was simply a one night stopover before travelling to northern France for work. I would have liked to stay longer...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory James H., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and you are more than welcome for a future stay, Sincerely, Gwendal Besnard Communication Manager

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