Hotel - ibis Brussels Waterloo
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Brussels Waterloo Hotel

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3.5/5 409 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf courses  (Nearby)
  • Tennis  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 100% non-smoking hotel
  • 20 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 1,808 reviews

Our guest reviews for ibis Brussels Waterloo

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 409 reviews
AccorHotels certified review
David N. Couples - 13/02/2018
« Good sleep at a good price »

Comfortable rooms, and good service at a good price

AccorHotels certified review
Anonymous Solo - 11/02/2018
« Good as usual »

Nice and quiet area although its easy to hear the neighbours.

AccorHotels certified review
Marcin Business - 09/02/2018
« I'm Pleased with stay in IBIS Waterloo Hotel »

Very nice hotel, pleasant service , lovely food and comfortable beds :)

AccorHotels certified review
Eric Business - 09/02/2018
« Basic »

The staff is friendly, and the accommodations are basic.

AccorHotels certified review
M. Business - 09/02/2018
« Last minute reservation - good bed but a little disappointing for the price »

The bed was good while I slept but the smell of cooking from somewhere around 4 am to 5 am was too strong. I understand why you give earplugs as the sound insulation is poor. Also, my room overlooked the carpark at the rear and even with the curtains drawn, a floodlight comes on and off disturbing sleep once again. I stayed the previous night in a Golden Tulip for less cost.

AccorHotels certified review
Aminifard Business - 07/02/2018
« M.D »

normal

AccorHotels certified review
Derek Couples - 07/02/2018
« A1 as always »

Everything went smoth but I feel that checkin staff should not be asked to sell loyalty cards which make checkin slower.

AccorHotels certified review
Anthony S. Couples - 05/02/2018
« Efficient and friendly staff. »

Have stayed many times at this hotel and the service and accommodation is always very acceptable.

AccorHotels certified review
Nicole Couples - 25/01/2018
« Hotel well. situated. »

Hotel is in the centre of Waterloo so it is very convenient for going to the shop, the station and the colon fondation park. We were welcomed with a smile and our bedroom was adequate.

AccorHotels certified review
Anonymous Business - 23/01/2018

Room fine, food fine, WiFi not operating as it did in the past.

AccorHotels certified review
Justin Business - 19/01/2018
« Nice stay »

Experience was good. Value for money.

AccorHotels certified review
Anna K. Couples - 04/01/2018

Good, however no toilet brush in the bathroom : quite embarrassing and unconfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna K., Thank you for taking the time to tell us about your experience at the ibis Brussels Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hicham Benali,

AccorHotels certified review
Valentina Families - 04/01/2018

everything was perfect. clean and spacious room, perfect for a family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valentina D., We very much appreciate your comments regarding your stay at the ibis Brussels Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Benali,

AccorHotels certified review
Milen Families - 03/01/2018

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milen R., We very much appreciate your comments regarding your stay at the ibis Brussels Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Benali,

AccorHotels certified review
Anna Families - 02/01/2018
« very nice beds »

Excellent stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNELIES BAKKER, We very much appreciate your comments regarding your stay at the ibis Brussels Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Benali,

AccorHotels certified review
Jan P. Business - 21/12/2017
« Average »

Good, unfortunately the furniture is worn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN P., Thank you for taking the time to tell us about your experience at the ibis Brussels Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hicham Benali,

AccorHotels certified review
A. O. Business - 18/12/2017

The hotel room is small but has all the necessary. What disturbed me the most was the bad humid smell coming from the shower. In addition, the walls are so thin than I could clearly hear the conversation of my neighbours. The window wasn't closing properly and I heard every car passing by in the street at night. Not pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARANZAZU O., Thank you for taking the time to tell us about your experience at the ibis Brussels Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hicham Benali,

AccorHotels certified review
Gabriela C. Business - 16/12/2017
« Disappointing »

Heating not sufficient, very cold in the room, additional 2 heaters brought, none worked. Staff was very helpful though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GABRIELA C., Thank you for taking the time to tell us about your experience at the ibis Brussels Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hicham Benali,

AccorHotels certified review
Zuz Business - 08/12/2017
« Average facility for too high price... »

Advantages - own parking, very nice stuff, clean blankets (like really clean and smelling good), comfortable bed, good brakfast incl.freshly pressed orange juice Disadvantages - not very good looking towels, quite old hotel, room 602 outrageously noisy because of panic closing on corridor, old fashioned hotel Price was very high for such kind of standard - due to some event in Brussels all hotels including Ibis Waterloo doubled the price!!! which is really unfair (pay a lot and get a poor quality)

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZUZANA H., Thank you for taking the time to tell us about your experience at the ibis Brussels Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hicham Benali,

AccorHotels certified review
Emmy R. Couples - 06/12/2017

It was a satisfactory stay, staff always helpful , polite , room v. Clean, the lobby was a little cold .

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMMY R., We very much appreciate your comments regarding your stay at the ibis Brussels Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Benali,

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