Hotel - ibis Brussels Waterloo
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Brussels Waterloo Hotel

3.5/5 449 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf courses  (Nearby)
  • Tennis  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 100% non-smoking hotel
  • 20 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 2,283 reviews

Our guest reviews for ibis Brussels Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 449 reviews
Couples - 18/10/2018 TripAdvisor review
« Restaurant »

The Trattoria Pizzeria, which serves the hotel, and is directly connected to it, although independent, is shamefully abysmal, the food is actually very good, but the service is not. The staff are either incompetent or contemptuous. The staff at the hotel were openly recommending other restaurants to their guests and admitting that they were aware of problems. If they cannot get an order right when there are only a couple of diners in there then they should not be running a business. The reaction to the problem was total disregard, and in our experience, this is not the first time. We will not use it again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for reviewing your time at our hotel. We aim to provide comfortable rooms and amenities for the convenience of our guests, and it is rewarding to hear that you were pleased in this regard. However, we regret that your dining experience was not as great as it usually is. Although the restaurant is actually independent to the hotel, we will pass on your comments. We take our customers’ concerns seriously and we are grateful that you brought this matter to our attention. We certainly hope to welcome you back in the future. Best regards, Hicham Benali, Manager

Lieve Couples - 15/10/2018 AccorHotels certified review
« super »

IBIS HOTEL ALTIJD TOP

Ahmed Business - 14/10/2018 AccorHotels certified review
« Terrible »

Good staff with bad facilities. The wall insulation very bad I hear the nighbor when he used the bath room or talk ! No AC and water heater !! It is bad experience ! I will never try it again

Feriel B. Solo - 09/10/2018 AccorHotels certified review
« My experience was perfect »

The service was amazing! I slept well.. it was quiet... I enjoyed watching TV in my room.. the wifi connection was okay... The receptionists were amazing!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Feriel. Thank you for this kind review.<br> We are happy to hear you had a enjoyable stay and that we have met all your requirements. Thank you for your kind words about our team members. It’s a pleasure to hear you were satisfied with our amenities.<br> All of the team hope that we have the pleasure of seeing you again soon. Kind regards,<br> Hicham Benali, Manager

Chispas Friends - 07/10/2018 AccorHotels certified review
« No problems »

Overall very good.

Phil Friends - 06/10/2018 AccorHotels certified review
« Very excellant experience but... »

I enjoyed very much my stay in Waterloo. The dinner was excellant, the room very nice. However I gave a rating of 7 for this: The loud mouth jerk sitting at the bar constantly speaking out loud on his cell phone. He is bald headed, speaks English, was wearing two white ear pieces. I wanted to sit at the bat and in the lounge area for the TV but this idiot was so loud and arrogant on his phone. His arrogant and inconsiderate language was extremely offensive to me and had to leave the area rather than confront this and create trouble. Your staff should not allow this behavior in an otherwise very pleasant environment. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil. We appreciate that you took the time to share your experience with us.<br> It is pleasing to hear that our food options and location were to your liking. We truly value all feedback and I sincerely apologize that you were not entirely satisfied with your recent experience. Please don't hesitate to inform our reception team if you are disturbed by another guest, so that we may take appropriate action. We are happy that, for the most part, your time with us was enjoyable.<br> We hope to have the opportunity to welcome you again. Best wishes,<br> Hicham Benali, Manager

Anonymous Business - 05/10/2018 AccorHotels certified review
« Bad room and bad front desk gestures. Bugs in the room and changed the room little late. Need to train front desk receptionist on customer care. »

Bugs in the room. I was waiting in the front desk for 15 minutes minutes but the guy did not apologize. Poor care overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for your review.<br> We are sorry to hear that your time with us did not meet your expectations. However in this instance we feel the following should be taken into consideration. The issue of bugs in the room was not brought to our attention until after you had already been moved to another room. Following this, we had the room thoroughly inspected but no insects were found. Our team is hardworking and dedicated to ensuring the comfort of each of our guests, we are sorry that this was not your experience. Please do not hesitate to contact us directly if you need any further information.<br> Best regards,<br> Hicham Benali, Manager

Flemming Business - 03/10/2018 AccorHotels certified review
« Great value for money »

Great stay, clean room, friendly staff. Only negative is cleaner didn't respect 'don't disturb' hanger.

Anonymous Business - 03/10/2018 AccorHotels certified review
« Correct »

Efficace

Jch Business - 02/10/2018 AccorHotels certified review
« Short stay on a business trip »

Very welcoming and helpful staff. Room was a bit smaller than expected from the booking description. The bed felt a bit tired which is unusual because Ibis normally have the best beds in the value of hotel. Overall good, and would recommend and stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience and for your reccomendation!<br> We are sorry to hear that your rooms did not meet your expectation and regret that you did not bring this to our attention at the time of your visit. The majority of our rooms are of a standard size which is 18 m2, however we do have some family rooms available if you would prefer one of these on your next stay. Your kind words about the friendly and professional service you received from our team members are much appreciated as we ll as your kind recommendation for other travellers.<br> We are gald we will be your hotel of choice in the area for your next visit. Best regards,<br> Hicham Benali, Manager

Martin H. Families - 02/10/2018 AccorHotels certified review
« MartinHernández »

Excelente, grata locación , clase to Bruselas, great staff always help full , great breakfast

Jb Couples - 01/10/2018 AccorHotels certified review
« Friendly staff »

The staff vas extremely service minded and friendly and spoke very good English. The location of the hotel i central Waterloo was ideal for us.

C. Couples - 28/09/2018 AccorHotels certified review
« Very good »

Very good

Anonymous Solo - 22/09/2018 AccorHotels certified review
« Gutes Hotel »

Gut

Peter Friends - 21/09/2018 AccorHotels certified review
« Great »

Hotel very good and staff exceptional

Tamer E. B. Business - 11/09/2018 AccorHotels certified review
« It was good and quite »

was ok but the room needs more facility

Jane C. R. Families - 11/09/2018 AccorHotels certified review
« Wedding visit »

Very pleasant. Staff very helpful.

Anne S. Couples - 10/09/2018 AccorHotels certified review
« hot room uncomfortable beds »

the room was very hot and when we went to put the fan on it was broken so had to go to reception to change it. room was very noisy due to it being right on the car park . Friendly staff but very expensive bar.

Srp -. L. Friends - 09/09/2018 AccorHotels certified review
« Convenient, well kept hotel. »

Good standard hotel, in a good location for local shops and restaurants.

Brian P. F. U. Friends - 09/09/2018 AccorHotels certified review
« Great value and excellent quality. »

Super clean room, excellent common areas and good value bar and service.

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