Hotel - ibis Brussels Waterloo
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Brussels Waterloo Hotel

3.5/5 434 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf courses  (Nearby)
  • Tennis  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 100% non-smoking hotel
  • 20 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.1/5 AccorHotels Rating 2,119 reviews

Our guest reviews for ibis Brussels Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 434 reviews
Rudy G. Solo - 15/07/2018 AccorHotels certified review
« Good service, friendly staff, clean room »

The hotel has an easy access, conveniantly situed and good parking. Rooms are clean and sufficiently equipped

Anonymous Couples - 14/07/2018 AccorHotels certified review
« hot and loud »

very noisy outside, no airco, impossible to sleep breakfast too expensive

Blair R. Business - 08/07/2018 AccorHotels certified review
« Excellent place to stay... »

Perfect.... the staff are also friendly... best experience with an Ibis hotel worldwide yet!!!

Richard Business - 06/07/2018 AccorHotels certified review
« Nice staff, clean room, good breakfast. »

Will come back regularly.

Peter Business - 05/07/2018 AccorHotels certified review
« great stay at a nice hotel »

the staff was great. The restaurant was nice and the stay was nice. The room was tiny, but it worked well. The location was perfect and I would recommend this hotel for business or family travel.

Nick D. Families - 03/07/2018 AccorHotels certified review
« Good value »

Checked in with my family at 2:40am. Easy process and the room was ok - air con working well which was a bonus as it was very hot outside. Only downsides: - no kettle to make drinks - with the sofa bed down, there wasn’t much room to get to the bathroom from the main area of the room. The breakfast was good in the mornings. Overall it was good value for money.

Solo travel - 03/07/2018 TripAdvisor review
« Ibis Waterloo »

Two nights spent at this Hotel.Its not cheap. The dining facilities are moderate.There is however, no air conditioning, so the heat was unbearable during a hot period.You could not open the windows because of excessive street noise, roaring motor bikes, late night music and doubtless drunken screaming and shouting after the music finally stopped at 4a.m. Inside noise es also unbearable.Corridor doors made of metal and not oiled, squeaking and banging all night. If you want a good nights sleep, go somewhere else

Leif J. Couples - 24/06/2018 AccorHotels certified review
« Good but breakfast too expensive »

Good

Suzy +. N. S. Couples - 23/06/2018 AccorHotels certified review
« SUPER EXCELLENT SERVICE . HIGH LEVEL OF PERSONAL . »

ALWAYS HAPPY TO BE IN ROOM 608 OF IBIS WATERLOO .

William Couples - 23/06/2018 AccorHotels certified review
« Excellent service from reception staff »

Everything very high standard

Jack H. Couples - 12/06/2018 AccorHotels certified review
« Good Comfortable Hotel »

Good accommodation, helpful efficient and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack, Thanks for this nice review.<br> We're pleased to note you had a great time in our hotel and that you enjoyed the comfort of your room. We're also glad to learn the quality of service and reception met your expectations. Your compliment will be passed on to the whole team.<br> We look forward to welcoming you back again.<br> Hicham Benali, Manager

Anonymous Business - 12/06/2018 AccorHotels certified review
« Meet expectations »

Like the title mentions, met my expectations with friendly personel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for your positive review.<br> We're delighted to note your stay among us fully lived up to your expectations. Thanks for referring to the good quality of reception. Your compliment will be passed on to the whole staff.<br> We look forward to welcoming you anew.<br> Hicham Benali, Manager

Robertus J. Couples - 05/06/2018 AccorHotels certified review
« i will stay there again ! »

Extremely friendly and helpful personnel. Clean, quiet rooms ideally suited for short stays. We stayed more than a week and would have preferred a few more hooks for hanging coats etc. apart from the clothes hangers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robertus, Thank you for such an excellent rating and a positive review.<br> We are glad to know that your recent stay at Ibis Brussels Waterloo was a pleasant one. Thank you for all your compliments on the room, high-level cleanliness, and our service. We aim to provide our guests with spotless rooms with all the amenities. We have taken note of your comments regarding the additional hooks. In case you need any extra amenities, feel free to inform at the reception on your next stay. We are happy that the rest of the facilities were to your satisfaction.<br> We look forward to welcoming you again. Best wishes,<br> Hicham Benali, Manager

Daniela Families - 04/06/2018 AccorHotels certified review
« A very noisy stay. »

The hallway door kept banging, all the noises in the bathroom could be heard loudly in the room, the room was rather small and uncomfortable - the U shaped kind on the top floor. Why have the bathroom in the middle of the room? No view because of the ceiling window, which was not even closing properly and rain was very noisy in the room. I am complaining about the noise especially because it was hard on our 7 month old baby who was startling all the time and had a difficult time sleeping. Also, there was no toilet brush and the staff couldn't provide us with one, so they improvised and gave us a plastic broom/brush to use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela, Thank you for your review of your recent stay at Ibis Brussels Waterloo,<br> We are so sorry that you had a challenge for silence in your room. We do have double glazed windows and we suggest that light sleepers request a room at the back of the building. In the case that another guest is disturbing you please alert our front of house team and they will find an immediate solution. Our guests' peace and tranquility is our utmost priority. We regret that the bathroom design and view were not ideal for you. We do hope that you will allow us the opportunity to offer you an improved experience in the future. Our front of house team would be more than happy to help you find the room with the ideal view for you.<br> We hope to welcome you back again. With very best wishes,<br> Hicham Benali, Manager

Andrew C. Families - 01/06/2018 AccorHotels certified review
« A Convenient Hotel »

Overall I was happy with my stay. Thank you for providing a fan in the room. It was very warm in the rooms without air conditioning, so the fan was much appreciated. All staff were welcoming and helpful. A special mention to the young woman on reception in the evening who very kindly (twice) allowed us to borrow her own personal usb charger overnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking time to share your valuable review.<br> We are so pleased that you and your family had a wonderful stay at Ibis Brussels Waterloo. Thank you for your compliments especially on our service. We have passed your special mention to our receptionist (who lent her USB charger) and also the entire team! We do apologise for the minor issue with the air conditioning and glad that the fan help. We are currently working on fixing the problem. We are happy that the rest of the facilities were to your satisfaction.<br> We look forward to welcoming you and your family again. Best wishes,<br> Hicham Benali, Manager

Anonymous Business - 25/05/2018 AccorHotels certified review
« Not as good as usual »

TV remote flat battery. Noisy staff in kitchens at 5am. Building works started at 7am. Bed comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for your review.<br> We are delighted you appreciated the comfort of our bedding. We take note of your remarks. It should be noted that there are no ongoing works in our hotel, but in the Tennis Club located next to us. We are sorry for the noise inconvenience and will not fail to share this concern with them. As for the TV remote and kitchen staff, feel free to share your concern on spot next time so we can act accordingly. The satisfaction of our guests is of utmost importance.<br> We look forward to seeing you again. Sincerely,<br> Hicham Benali, Manager

Dm Solo - 23/05/2018 AccorHotels certified review
« Affordable and quality »

Easy check-in and checkout. Beds could be more comfortable and an iron would be nice to have in the room along with a mini fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for this review.<br> We are delighted you found our hotel very convenient. Thanks for alluding to our easy check-in and check out. We take note of your remarks. Don't hesitate to share your concern on spot next time so we can act accordingly. It's always a pleasure to satisfy our guests.<br> We look forward to seeing you again. Kind regards,<br> Hicham Benali, Manager

Kurtis Business - 22/05/2018 AccorHotels certified review
« Good for a somewhat &quot;budget&quot; hotel »

Rooms were clean and orderly, breakfast options were good, beer options were great and service was very friendly. This hotel does not have the same &quot;curb appeal&quot; as a more upscale hotel, but it was absolutely fine for the purpose of my trip (strictly business).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kurtis, Thanks for your review.<br> We are glad you found our hotel very convenient. Thanks for your positive feedback on the cleanliness of your room and the quality of our service. It's great that you enjoyed the beer and our tasty breakfast.<br> We look forward to seeing you again. Kind regards,<br> Hicham Benali, Manager

John B. Business - 21/05/2018 AccorHotels certified review
« Mid May work trip »

Hotel is well located in Waterloo with adequate parking on site. The room was well laid out and clean. The room was functional for 1 person, with 2 would be crowded and not enough power sockets to charge mobile phones and laptop. The Hotel receptionists are all nice and spoke good English. The breakfast in the morning was average when compared to other hotels but of similar quality to other IBIS hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thanks for your comment in relation with your experience at Ibis Brussels Waterloo hotel in Waterloo<br> We are pleased you appreciated our location near the business districts and Waterloo railway station. Thank you for noting the cleanliness of your room and the overall quality of the service you'd received from our team. Yours remarks have taken into account. Regarding the breakfast, we try to offer a variety of products for all tastes, we are always open to suggestions to improve it. Please note that we have larger family bedrooms. Moreover, we remind that our receptionists will be more than happy to provide you with a power cube with a couple of sockets in case of need. Thanks for mentioning our free outside parking.<br> We hope that we have the pleasure of welcoming you back on another occasion. Yours sincerely,<br> Hicham Benali, Manager

Frances Couples - 14/05/2018 AccorHotels certified review
« Does the job! »

Friendly and professional. staff remembered us from last time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for such an excellent rating and a positive review!<br> We are pleased to read that our hotel met your expectations, once again. Our staff thanks you for your nice comment in their respect.<br> We would be pleased to receive you again.<br> Hicham Benali, Manager

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