Hotel - ibis Brussels Waterloo
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Brussels Waterloo Hotel

3.5/5 468 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf courses  (Nearby)
  • Tennis  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Ibis Brussels Waterloo hotel rooms are welcoming and comfortable. The hotel has rooms for two, three or even four people. All rooms are equipped with a functional bathroom and free Internet access.

  • 100 rooms
  • 100% non-smoking hotel
  • 20 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 2,594 reviews

Our guest reviews for ibis Brussels Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 468 reviews
Richard B. Business - 18/03/2019 AccorHotels certified review
« Welcoming & comfortable »

Friendly staff, clean room, great shower & very quiet.

Will Business - 06/03/2019 AccorHotels certified review
« Hassel free hotel »

Nice Clean hotel with polite profesional staff

Lucy Couples - 05/03/2019 AccorHotels certified review
« It was ok. »

The floor we were on, had an unusual smell. Like suerage. Kept spraying perfume to make it bearable. Staff was great. Room small, bed too close to the toilet. Pillows too soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy,<br> We are grateful to you for taking the time to send us your review.<br><br>The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance.<br><br>We are however sorry to hear of the issues which you experienced and regret that you had not made us aware during your visit. Your comfort is of the utmost importance to us.<br><br>It is pleasing to hear that, nevertheless, your stay with us was satisfactory.<br> We hope to be able to welcome you back in the future. Kindest regards,<br> Hicham Benali, General Manager

Ray Business - 02/03/2019 AccorHotels certified review
« No TV? »

The room was considered an upgrade to a deluxe room, what does that mean in Ibis level? Room was as expected. Except the tv didn’t work. Hadn’t worked for over 24 hours. No notice? No discount? Just another Ibis stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray,<br>Thank you for taking the time to share your valuable review.<br> We are sorry for any inconvenience caused during your stay with us. Regarding the room, we would like to let you know it was for reasons beyond our control. We hope that the rest of the facilities were to your satisfaction.<br> We hope to welcome you back. <br>Best wishes,<br> Hicham Benali, General Manager

Melinda Business - 23/02/2019 AccorHotels certified review
« Standard ibis experience »

Standard room. Good breakfast

Peter K. Solo - 22/02/2019 AccorHotels certified review
« It was a pleasure to stay there »

The staff were excellent, the location of the hotel is good and the cleaning staff were excellent.

Thomas Business - 20/02/2019 AccorHotels certified review
« Good Ibis with Pizza an Supermarket nearby »

A good IBIS with clean and tiny Rooms, friendly Employees and Breakfast Buffet. I enjoyed the Pizza and the Beer :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas,<br>Thanks for positively commenting on your stay at Ibis Brussels Waterloo.<br> We take pride in catering to our guests’ needs the best way we can and appreciate your kind words.<br><br>We're glad you enjoyed our food products, also!<br> We hope to welcome you back in the future. <br>Best regards,<br> Hicham Benali, General Manager

Aigars Business - 17/02/2019 AccorHotels certified review
« Good location »

friendly staf The price offered by the advertising column never coincides with the reception price The price in the hotel is always higher

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br>Thanks for taking the time to comment on your stay at our hotel.<br> We are happy that you received such friendly and professional service from our team members.<br><br>We are sorry for any confusion caused regarding our room rates. The prices displayed on the external totem are only indicative, but we do try to correspond them to the rates of the day. The prices displayed on the screens at Reception are always correct.<br> We hope to welcome you back in the future.<br>Kind regards,<br> Hicham Benali, General Manager

Anonymous Business - 12/02/2019 AccorHotels certified review
« Stay was fine other than the fact I paid for breakfast but there wasn't anything in the canteen at 7:30 »

I like the Ibis and staff there are always great but the breakfasts on the last couple of visits have been a joke. at 7:30 the restaurant had no hot food, no pastries, I gave up and went to a nearby Deli.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for this review.<br> We are glad to hear that overall your experience was a positive one.Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. <br> However, we deeply regret that your experience at breakfast fell short of your expectations.<br>However, in this instance we feel the following information may help clarify our position. By the time you had arrived at 7.30am, a large group of guests had just left our breakfast area. In the meantime our team members were just in the middle of replenishing our breakfast buffet.<br> Despite this, we hope to be able to welcome you back in the future. Kindest regards,<br> Hicham Benali, General Manager

Anonymous Solo - 05/02/2019 AccorHotels certified review
« Good as usual »

As a regular guest at this location I know what to expect, and was not disappointed.

Richard Couples - 28/01/2019 AccorHotels certified review
« Easy to find, suitable room and with connecting restaurant. »

Helpful staff, clean room, ideally situated.

Anonymous Business - 27/01/2019 AccorHotels certified review
« The room (206) I was given is of extremely low quality. »

small room. the present chair is not confortable at all. In the bathroom: the sink was clogged up. The WC had poor water, and it does not manage to clean its service. The tow towels were dated, and not soft as they should have been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daria, <br>Thanks for taking the time to share your feedback.<br> We truly value all feedback and sincerely apologise that you were not entirely satisfied with your recent experience. <br>We are concerned that we were not aware of the issues during your stay. We always encourage our guests to inform us of such issues immediately so that we may take prompt action.<br> We hope that you will allow us the opportunity of providing you with a more enjoyable and relaxing stay in future. <br>Best regards,<br> Hicham Benali, General Manager

Birgit T. Business - 23/01/2019 AccorHotels certified review
« perfect stay »

very friendly staff as I come regular they do remember who I am wich is really nice

Bobby Business - 23/01/2019 AccorHotels certified review
« Very Good »

Friendly staff, and excellent room.

Anonymous Business - 20/01/2019 AccorHotels certified review
« Business trip »

Nice stay. Clean room, silence respected. Not happy of breakfast offer, sometimes fruit was not ready, white slices Bread were finished and not replaced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write a review of your recent stay.<br> It is rewarding to know that you were pleased with your room. We have duly noted your comments regarding breakfast, and we assure you that this feedback will be used to make the necessary improvements. Thank you once again.<br> It would be a pleasure to have you return on a future occasion. Best regards,<br> Hicham Benali, General Manager

Pascal S. Families - 05/01/2019 AccorHotels certified review
« Welcomed and inviting »

A bit noisy in the halls and the complimentary earbuds were offered but not in the room. Staff were very welcoming and the room clean and comfortable. Overall, a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascal,<br>Thank you for leaving us this review of your recent stay.<br> Thank you for mentioning our dedicated team. We are sorry for the inconvenience caused due to the noise. <br><br>We are glad your room was ideal for you.<br> We look forward to welcoming you back on a future visit.<br>Best regards,<br> Hicham Benali, General Manager

Fabio Solo - 31/12/2018 AccorHotels certified review
« Good and cosy »

It’s conveniently located close to the center of the town and to the historical places of the battle. The hotel is clean and well organised to handle the online check in and check out. The parking on site is comfortable. Rooms are cosy and clean.

Anonymous Families - 29/12/2018 AccorHotels certified review
« Satisfied »

Good

Emmy R. Couples - 20/12/2018 AccorHotels certified review
« Very pleasant and satisfied. »

As always the staff is helpful to answer all your demands, feel like being home.

Anonymous Business - 20/12/2018 AccorHotels certified review
« OK - one small issue & another which hotel has no control over »

There was a noisy argument followed by a very distressing fight in the car park at about 11pm. The hotel naturally has no control over this but it was disturbing. And there was blood on the sheets - edge of duvet cover at the bottom. Looked like the maid had cut her finger when making up the bed so didn't look sinistre but was nevertheless below expectations for a perfect stay. Otherwise ,your reception staff are exceptionally welcoming and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br>Thank you for taking the time to share your valuable review.<br> We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. We are sorry for any inconvenience caused. Regarding the noise, we wish you had informed us during your stay so that our team would have found an immediate solution. Regarding the sheets, we have taken a note of your remark and passed it to our housekeeping team. Thank you for appreciating our team. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We hope that the rest of the facilities were to your satisfaction.<br> We hope to welcome you back. <br>Best wishes,<br> Hicham Benali, General Manager

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