Hotel - Mercure Sao Paulo Ginasio Ibirapuera
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Ginasio Ibirapuera

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4.0/5 493 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Shoe shine machine

Leisure and activities

  • Indoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

Apartments measuring 334 sq. ft. (31 m²) with a balcony and two living spaces (bedroom and lounge), cable TV, WIFI internet, hair dryer in the bathroom and minibar. Accommodates up to two people.Classic Apartment with twin beds Apartment measuring 334 sq. ft. (31 m²) with a balcony and two spaces (bedroom and lounge). Twin beds, cable TV in the bedroom, WIFI internet, hair dryer in the bathroom and minibar. For up to two people.

  • 58 rooms
  • 58 non-smoking rooms
  • 90 family rooms
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Minibar
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,159 reviews

Our guest reviews for Mercure Sao Paulo Ginasio Ibirapuera

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 493 reviews
AccorHotels certified review
Emilio V. Families - 10/02/2018
« Legal »

Atendeu as minhas expectativas

AccorHotels certified review
Edgard Business - 04/02/2018
« Nothing memorable »

A simple, non relevant experience. No air conditioning working in the room, ants in the bathroom, slow service at the front desk, small TV, very small shower, sensation of dirt all around in the room, very slow elevator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edgard Jaramillo L., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ginasio Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato General Manager

AccorHotels certified review
Nadav Business - 28/01/2018
« Good Value, not yet excellent »

Fair value, good location, could have been much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadav Bar M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ginasio Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
D W. Business - 19/01/2018
« Great »

really nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale R Whitaker, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
David A. Business - 12/12/2017
« Good but with Spotty internet on 2nd floor. »

Everything I needed was provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David John W., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Cris Z. Couples - 06/12/2017
« Quiet, confortable and clean »

Very good experience. The team is hands on and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristiane Carneiro Zanata, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Danielle Business - 21/11/2017

Satisfeita

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Senhora Z., Aprecio imensamente seus comentários referentes à sua hospedagem no Mercure SP Ginásio Ibirapuera. É sempre um prazer receber impressões positivas. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Esclareço que tenho analisado criteriosamente todos os questionários respondidos, para que possa assim tomar ações assertivas para melhorar nossos serviços junto aos hospedes. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Sinceramente, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Fernanda Business - 21/11/2017
« Really good stay »

The experience was really good, good room, amenities. The toilet was not working well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernanda Bandeira G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Giovanna Business - 16/11/2017
« A lot of noise before 8am. »

The hotel amenities are quite good, I enjoyed the location, shower and staff. But what really bothered me was the noise. You can hear everything from the rooms next to mine and on the top floor. The staff started cleaning before 8a.m, making a lot of noise, very annoying!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanna Orsi G., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ginasio Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Anderson Business - 03/11/2017
« very good »

amazing room and location. the room service options could've been a little better tough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anderson Ayres Bolzani R., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Tim C. Business - 31/10/2017
« Not a pleasant experience »

Staff did not know English well. Restaurant denied me and my colleagues entry hours before closing and told us we could only use room service. We asked the front desk to intervene and it still took over an hour to just get our appetizers. When I did call room service from my room, the kitchen said they do not speak English and hung up on me. My AC in my room did not work and the controls made no sense and the front desk/staff made little to no effort to help. The hotel wifi was terrible and we had to ask for the local cable company to come out to run a hardline for our meeting later that day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy Cason, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ginasio Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Guilherme Business - 25/10/2017
« Good »

Great breakfast Good size room but a little narrow between bed and bathroom for single room Not so good acoustic isolation. I could hear my neighbor snore Bathroom tap cover damaged and bog with bad flow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guilherme Nogueira De C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ginasio Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Frederico W. Couples - 15/10/2017
« Good experience because of the staff. Hotel needs renovation. »

The experience was as good as expected when talking about service and staff. The rooms, on the other hand, need renovation. We had to switch room due to the following problems: - AC wasn't working (wouldn't cool down the room) - Toilet flush wasn't working properly - Clogged sink - The Safe didn't work Moving to the other room was quick and ok cause we had a good help from the staff. But the room we were reallocated to had a working AC but it had no louvers making it impossible to change the air direction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederico Kremer Wanis, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ginasio Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Alejandro S. Business - 25/09/2017
« Good hotel conveniently located »

Good apartment Poor internet Good room service and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro Pablo S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Janet O. Business - 15/09/2017
« Great place, friendly hotel staff »

As usual we are made to feel welcome in this hotel. From check-in to the check-out its a pleasure to return. You have really good staff working in this hotel and they should all be praised for the work they do. I had a problem with no hot water in my room and it was resolved the next day. Well done to everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, It´s really great to hear that you´re having a good time with us! The Oracle team is practically family to our staff. We really enjoy to welcome you every week. If you have any problem during your stays, feel free to contact me, please! Best regards Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Fernando H. Business - 31/08/2017
« Cold shower... »

A cold morning shower ruined the stay

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor H., Agradeço por nos contar sobre sua experiência no Mercure Ginásio Ibirapuera. Sinto por não correspondermos às suas expectativas, peço sinceras desculpas. Reconheço que nosso serviço de manutenção não atendeu às suas expectativas novamente, pois realmente tivemos um problema de sobrecarga nos aquecedores e dois deles já foram substituídos por novos equipamentos. Gostaria de convidá-lo a se hospedar novamente conosco como cortesia de uma diária com acompanhante e café da manhã inclusos, para que o senhor possa reverter a má impressão vivenciada em sua última estada conosco. Espero continuarmos merecedores de sua confiança e me coloco, juntamente com toda a equipe, a sua inteira disposição. Cordialmente, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Samara M. Business - 26/08/2017
« Ótima »

Super legal

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Senhora m., Aprecio imensamente seus comentários referentes à sua hospedagem no Mercure SP Ginásio Ibirapuera. É sempre um prazer receber impressões positivas. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Esclareço que tenho analisado criteriosamente todos os questionários respondidos, para que possa assim tomar ações assertivas para melhorar nossos serviços junto aos hospedes. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Sinceramente, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Anonymous Friends - 21/08/2017

it was good but not excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Talita Andrade I., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Alejandro S. Business - 21/07/2017
« Good hotel, good location »

Experience was good. Could be better in following aspects: - Room amenities - Breakfast variety - Bathroom space

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro Pablo S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

AccorHotels certified review
Anonymous Friends - 11/07/2017
« Great stay »

Everything was handled well when we had to arrive very late due to a canceled flight. We were well taken care of and the hotel was clean and beautiful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy C., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral General Manager

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