Hotel - Hotel Mercure Secession Wien
Mercure Hotel Mercure Hotel

Hotel Mercure Secession Wien

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4.0/5 688 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 104.16 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Pet allowed
  • Breakfast
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our spacious Standard, Suite and Apartment rooms are all lovingly furnished in the Biedermeier style. We strive to offer you the ideal combination of traditional Viennese flair and modern technology.

  • 70 rooms
  • 100% non-smoking hotel
  • 12 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 867 reviews

Our guest reviews for Hotel Mercure Secession Wien

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 688 reviews
AccorHotels certified review
C. M. Couples - 06/11/2017
« Romantic stay »

Wonderfully location, room decorated to create a warm, cosy atmosphere, comfortable beds. The negative feedback is that the walls were too thin and one could easily hear the customer next door.

AccorHotels certified review
Sabine Couples - 02/11/2017
« Finally a room and bathroom that are beautiful *and* practical, with lots of storage room »

We had booked one of the apartments and were very pleased with what we got. We had a walk-in closet, a very new, bright bathroom with ample storage, towel heater, rain shower, a small kitchenette with dishes etc. and espresso maker, a living room and a bed room. The hotel was very quiet and the windows kept the sounds out from the busy road. Breakfast was a nice buffet and all hotel staff were very friendly and helpful.

AccorHotels certified review
Berthelp Business - 29/10/2017
« Plerase call a cat a cat »

Booked in a so-called junior suite which was at best an upgraded standard room with just the space to move round the bed and only one arm chair! Heating not working, but staff attentive and friendly.

AccorHotels certified review
Steven W. Business - 28/10/2017
« Great location but not really a business traveller's hotel »

Friendly, early access to room but several shortcomings spoiled things

AccorHotels certified review
Ron Couples - 25/10/2017
« Hardy Scot »

A very clean and comfortable hotel with friendly staff in a central location

AccorHotels certified review
Gemma Friends - 24/10/2017
« Miss »

lovely spacious room and bathroom. clean and helpful. internet not so good

TripAdvisor review
Business - 22/10/2017
« Mercure Secession Vienna »

The hotel is convenient to the city for both business and pleasure. Public transport is reachable within 5 minutes walk. Room was cosy and the bed comfortable. Bathroom amenities very good. Internet speed was OK. Staff all very friendly and the breakfast buffet excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for your comments about your stay at the Hotel Mercure Secession Wien. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Dissauer General Manager

TripAdvisor review
beverlys435 Friends getaway - 19/10/2017
« Very nice hotel location »

Vienna is always worth a visit and staying at a hotel somewhat central is ideal because you can walk almost everywhere. And the local public transportation is excellent. The hotel located at the Karlplatz U-Bahn is also a great start for culture, restaurants and a market.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for taking the time to describe all your impressions about your stay in our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Dissauer General Manager

AccorHotels certified review
E. K. Families - 15/10/2017
« not good manners »

I felt not good manners from employees, reception. smoking in the garden, chatting with colleages in front of clients, something like that. But staffs that are working in the restaurant for breakfast are very polite and gentle.

AccorHotels certified review
Shailesh Couples - 09/10/2017
« Shailesh »

Comfortable and convenient. Well mannered and courteous staff.

AccorHotels certified review
P.s. Solo - 04/10/2017
« Warm and well located hotel. »

The location is quiet and yet close to everything. The service was very friendly and efficient. The room was spacious and comfortable though the water pressure of the shower can be improved. Overall I had enjoyed my stay in the Mercure.

AccorHotels certified review
Bikash Families - 04/10/2017
« Great location, nice accommodation »

It was a very nice experience staying at Merciry. Very close to shopping malls and tourist attractions.

AccorHotels certified review
Mr A. M. Couples - 25/09/2017
« Very comfortable great location good people staffing hotel »

Excellent would recommend

AccorHotels certified review
Judy Couples - 14/09/2017
« Great Location »

The room was large but the bathroom very small other than that we found our stay here very good. The staff were very helpful and polite at all times. The location was very good and close to Naschmarkt with lots of cafe options for meals. The breakfast which was included in our booking was excellent.

AccorHotels certified review
Mohamed R. Families - 07/09/2017
« amazing stay »

the hotel was really nice, comfortable and so clean, my room was so comfortable , I really enjoyed every moment there, I liked the breakfast alot , staff was really helpful specially Dominique he was very nice and friendly and so helpful, location is really nice 5 mins walking the city center and 3 mins walking to the opera. thank you for the amazing service

AccorHotels certified review
Scott Couples - 05/09/2017
« Great hotel, difficult reservations »

Hotel was really nice and in a great location near the Naschmarkt and not far from the u-bahn. Staff at the hotel were friendly and breakfast was nice, but there appeared to be no toaster. Confusion with extra person charges (2 people) but finally managed to get some assistance and hopefully the information on accorhotels.com has been updated. Wifi was not easy to access, had to keep logging in and disconnected everytime the phone was locked. Speed was also very slow for wifi but at least it was free. Beautiful old style classy room that was comfortable and quite. Would probably stay again.

AccorHotels certified review
Charlotte Couples - 29/08/2017
« Ok room and Breakfast. »

We are very dissapointed about you Escape Road at your hotel!! We walked at the stairs to tjeck out this way but came to a closed door!!! With a very clear sign that this WAS the door. And it was locked! As this hotel is plased very close to other buildings we feld very unsafed here at the 3. Floor. The man in tur reception told us which way to go but that was not what the sign told us. But your hotel has a very central location and that was good for us.

AccorHotels certified review
Stevek Couples - 27/08/2017
« Very pleasant stay »

Good hotel in a great location. Good room, excellent breakfast with pleasant, helpful staff. The reception/bar staff were often not visible when we entered the foyer, but appeared when required and were helpful.

AccorHotels certified review
Joan W. Couples - 23/08/2017
« Below average stay »

Our stay was for 4 days in total having booked some 8 months ago. On arrival our room was located looking onto the lift. As the curtains were broken one end we could not block out the light coming into the room from the lift. I had asked for another room for our stay but was told none was available, I emailed the manager direct but did not not receive a response. I feel the hotel is 3 star and not 4 as advertised. The positive from our stay was that the location was good.

AccorHotels certified review
Diemo S. Families - 20/08/2017
« Disappointment »

Very disappointing stay. Starting with the arrival where no one from the reception even cared to help a family with 2 little kids with our heavy luggage. Secondly we had booked for 2 adults and 2 kids but only 2 single beds and one very uncomfortable and half sofa bed was provided. Further we had to ask to extend the full sofa for two times. On top of that all 4 drinking glasses in the room was full of fingerprints and fat stains. The windows had the same, full of stains. The carpet was dirty and below the sofa full of dust. The breakfast at the first day was good however the second day completely out of control. Even with many guests in the room the staff should attend to the basics. We sat 15min(!) at our table before even the table was clean, no knifes, plates or cups were available. At the time of departure we asked even offering a room fee to get access to a room for having the change of shower etc prior a long journey back home. This was refused. Sitting at the bar no one wants to take a order till the moment I returned to the reception to ask for the same. Later I would have ordered something more, but same no staff was interested even to show up. Summarising the above and in light of travelling in many countries staying with Accor hotel this hotel is my worst experience ever. I will highlight this to the right channel within the group. A very disappointed customer how want ever recommend or come back.

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