Hotel - Hotel Mercure Secession Wien
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Mercure Hotel

Hotel Mercure Secession Wien

Getreidemarkt 5 
1060  VIENNA
AUSTRIA

655 reviews
TripAdvisor Rating Based on 655 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Pet allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Dry cleaning / Ironing

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Pet allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Dry cleaning / Ironing

Catering

  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our spacious Standard, Suite and Apartment rooms are all lovingly furnished in the Biedermeier style. We strive to offer you the ideal combination of traditional Viennese flair and modern technology.

  • 70 rooms
  • 100% non-smoking hotel
  • 12 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 734 reviews

Our guest reviews for Hotel Mercure Secession Wien

100% certified reviews from our guests

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4.0/5 TripAdvisor Rating Based on 655 reviews
Certificate of excellence 2016
TripAdvisor certified review
Couples - 23/06/2017
« Great location »

I chose this hotel primarily because of its location, which is ideal whatever you are looking to do during your stay. Across the road is the magnificant Secession building and access to Karlsplatz undeground station. Keep walking beyond Karlsplatz and you soon arrive at the Opera, Karntner Strasse and the wonders of the Altstadt. Turn to the right as you leave the hotel and walk up the road towards the Museumsquartier and, turning left before you get that far, you come to Mariahilferstrasse - one of the main shopping streets. Oh, and there's a very handy Spar shop just across from the Kunsthistorischesmuseum which sells almost anything you might want, from food to washing up liquid! The hotel itself, is relatively small. Our standard room was adequately furnished, with a TV, tea and coffee making facilities, including a coffee machine (although bizarrely no instructions on how to use it!) We had a separate little room for our clothes and a small safe, plus a reasonably large bathroom. We had a bit of trouble getting replenishments for our tea and coffee and there was dust on the bedside tables and a large cobweb hanging from the ceiling over the bed! The breakfast buffet offered a comprehensive selection of goodies: breads, rolls, cereals, fruits, youguhrts, cold meats and cheese, plus some hot foods such as scrambled eggs, bacon etc. It could get quite busy at breakfast around 9:00 when the staff on duty (generally 2 of them) really struggled to clear tables, re-set them and maintain the buffet supplies. Go a bit earlier if you can! The mattress on our bed was really soft, but perhaps we were unlucky. That said, I would stay there again if visiting Vienna, because of its location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for taking the time to describe all your impressions about your stay in our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to apologize for the inconveniences described. Please be assured, that an excellent treatment of our guests is first priority to us. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Dissauer General Manager

AccorHotels certified review
Steffiem Couples - 22/06/2017
« Great location »

Overall great stay. A few things I think could be improved upon: - Please replenish tea and coffee supplies! We stayed for nights and only on Day 5 did we get any more coffee - and that was because we were in the room when the lady arrived. We had used all the instant coffee sachets by Day 2. I had only expected a kettle, having contacted the hotel before I arrived, but had both a coffee machine AND a kettle. That said, I had no idea how to use the machine (no instructions provided) and I had no idea what the various coloued capsules contained and other than 'Martello', there was nothing else printed on them in any lanuguage. A little instruction card would be really useful (and prevent damage to mahines!) - On our first morning (15th June) we reported to reception that our loo in room 308 would not stop flushing and water kept running straight down the toilet. The lady made a note, but the problem remained when we left on 20th June. We turned the water off to stop wasting water! - The mattress in our room was REALLY soft and not comfortable. - Some mornings at breakfast it seemed that there were not enough staff to deal with setting and clearing tables and topping up the buffet and coffee machine. I only ever saw two ladies on duty and most of the time only one was in the breakfast room. - more attention to cleaning please! The tables beside our beds were dusty around the table lamps and telephone. There is a big spiders web hanging from the ceiling over the bed and we found bits of dirt in the bath. None of these are really big issues, but having stayed at the Mercure Dortmund City in April (classified by Mercure as 3 Star), it was hard to believe that we were staying in a 4 Star hotel belonging to the same hotel group.

AccorHotels certified review
Anonymous Families - 19/06/2017
« Excellent location in Vienna »

Our room was spacious, comfortable and had a nice view onto the Secession building! The hotel was within walking distance of the opera house which was useful as we went to a performance there.

AccorHotels certified review
Fj S. Couples - 11/06/2017
« Fantastic hotel »

Junior suite Very clean and comfortable. Great choices of breakfast. Hotel very well located, 10 minute walk of Vienna center. Staff very nice and helpful. We really enjoyed our 5-night stay in Vienna.

AccorHotels certified review
Anonymous Couples - 10/06/2017
« very good »

pleasant, easy,

AccorHotels certified review
Miln Couples - 09/06/2017
« 2 nights at Seccession »

Travelled by train from airport. Easy if you no the right exit. Great location in regard to museums and Nischmarkets. Walked everywhere. Room a little tired but comfortable enough

AccorHotels certified review
Leigh C. Families - 30/05/2017
« The hotel staff was very friendly and helpful. The rooms were clean, spacious and just what we needed for our large family. »

Only stayed one night but was very pleased with our stay

AccorHotels certified review
Chris. Friends - 25/05/2017
« good central location. »

All was good. The full breakfast was not particularly good value.

TripAdvisor certified review
Friends getaway - 22/05/2017
« Excellent hotel with central location »

Excellent hotel, very friendly staff and the central location has everything. The hotel breakfast is also very good. I recommend this hotel for Vienna. The market nearby has good fish restaurants as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Secession Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Dissauer GeneraL Manager

AccorHotels certified review
Anonymous Families - 20/05/2017
« It certainly served the purpose.  »

It was very clean and the bed was comfortable. I must have mistakenly reserved a double bed rather than 2 beds but since the bed was comfortable it was sufficient. The ant problem was promptly handled when we reported it. The maid handled clean up and organization very well. The lack of hangers was difficult for 2 persons for a 6 day stay. We were quite warm a few nights even though it hadn't been that warm outside. It didn't appear we could modify the temperature in the room though we didn't seek assistance from the front desk. Opening the window improved the night warmth but one weekend night the traffic outside was very loud making it difficult to sleep with the window open. Toward the end of our stay the situation seemed to improve. Again, we didn't report this issue so we couldn't expect it to be fixed. Overall, I liked the hotel and would stay again. One night the bar/cafe said it didn't have any food which was sort of problematic since we had come back late from a long day and nothing else quick was available. We only wanted a roll or cheese or one of the simple items on the menu.

AccorHotels certified review
Yvonne Friends - 19/05/2017
« Great location  »

I enjoyed my stay, great location and rooms well appointed and clean . Staff friendly and helpful

AccorHotels certified review
Kirit Couples - 17/05/2017
« Excellent location and hotel »

Excellent service, rooms and location. Very good breakfast. Would really recommend this hotel.

AccorHotels certified review
Anonymous Couples - 07/05/2017

Extremely helpful reception staff who gave us advice on restaurants and sights

AccorHotels certified review
Anonymous Families - 02/05/2017

good, well placed, perfect

AccorHotels certified review
Anonymous Business - 26/04/2017

Excellent stay in Vienna, loved the location

AccorHotels certified review
Anonymous Business - 26/04/2017

The hotel and rooms are very tired. Cleanliness is not a speciality of this hotel. Staff however were charming and helpful.

TripAdvisor certified review
sss_naveen Family - 25/04/2017
« Biggggg rooommms WOW.. »

A big thank you to hotel staff.. wonderful hotel.. walkable from hop on hop off... Veinna pass is must as it covers almost all attractions.. it gives you feel of VIP customer.... Check weather before booking...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for taking the time to describe your impressions about your stay in our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Dissauer General Manager

AccorHotels certified review
Anonymous Families - 20/04/2017

A very pleasant property to stay at in a goof location. Had a family room and encountered sond problem in getting tea anf coffee replenished.

AccorHotels certified review
Anonymous Families - 13/04/2017

In general I am quite satisfied with my stay. Most of all I like the location of the hotel which is just perfect. The reception desk operates effectively and provides necessary information and assistance. The breakfast is with a good variety and selection of food. Amenities in the room are also ok. What hotel might improve for the better service: 1. Improve connection to WiFi. It is not convenient to connect to WiFi several times per hour if you close Ipad. The speed sometimes is very slow. And I was only reading news. 2. The welcome drink was not proposed. Usually it is proposed in all Accorhotels hotels I stay.

AccorHotels certified review
Anonymous Families - 10/04/2017

Lovely large rooms, refurbished bathrooms. Some of the furnishings could maybe do with an upgrade in the near future. Breakfast had lots of choice and was very enjoyable.

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