ibis budget Calais Tunnel sous la Manche 2 stars

TripAdvisor rating 3.5/5 1,189 reviews
ibis budget Calais Tunnel sous la Manche
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Room 1

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This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 5.00 EUR
  • 100% non-smoking hotel
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Calais Tunnel sous la Manche

Place Cantorbéry
62231
coquelles
france

Tel: +33892683059

Fax: (+33)3/21195767

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    LILLE LESQUIN At 120km / 74 miles

  • By car

    Lille/Boulogne sortie43/41 At 0km / 0 miles

  • By train

    TGV CALAIS At 6km / 3 miles

GPS :50.937587, 1.809762

Our accommodations

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • Business Desk(...)

Our guest reviews for
ibis budget Calais Tunnel sous la Manche

100% genuine reviews from our guests

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AccorHotels Rating 3.8/5

2,943 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,189 reviews

I am sorry but the place was filthy. I have taken photos'

Customer review rating 3.8/5

M S. Friends - 08/07/2019 AccorHotels certified review

I am sorry I really don't make a habit of complaining but my stay at your hotel, where I have stayed many times before was totally unsatisfactory. The shower was unusable as it was so dirty. Over time orange mold has been allowed to collect on the shower curtain, the toilet seat and the seat that is supplied for the disabled. In the crease running around the shower was black as was by the door. All this could be rectified with a soft floor brush and cleaning solution. The floor in the bedroom area needed mopping and the mirror needed cleaning. The bed was clean. My friends room wasn't much different, although it was better. We were unfortunately on the ground floor and the noise from slamming doors and people talking on the phone or by the coffee machine meant we had little sleep. Might I suggest a large sign be erected politely reminding people that other people are trying to sleep and to keep the noise down. We are two friends that were returning to the north of England and had a long drive ahead of us the following day, not something you want to do when you are suffering from lack of sleep. I understand that this is budget but it didn't meet the basic standard. I took some photographs which I am more than happy to forward to you. Regards

Dear M S., Thank you for taking the time to tell us about your experience at the ibis budget Calais Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Basic but cheap

Customer review rating 3.8/5

E P. Families - 08/07/2019 AccorHotels certified review

We booked a very cheap accommodation so we didn't expect much but it was good value for money

Good value, great location

Customer review rating 3.8/5

John N. Couples - 08/07/2019 AccorHotels certified review

Stayed for one night prior to catching Eurotunnel shuttle back to UK the next morning. Easy walking distance to Cite Europe. Basic facilities but comfortable and value for money. Self service check-in easy to use but couldn't "print ticket" (confirmation of payment I guess). Assume it had run out of paper.

A very poor experience

Customer review rating 3.8/5

Steve G. Solo - 08/07/2019 AccorHotels certified review

Check in computer not working. No one there to provide breakfast at 7.20am.

Meets our needs and is very clean, comfortable and an excellent location.

Customer review rating 3.8/5

Jim L. Couples - 07/07/2019 AccorHotels certified review

The room allocated had a defective toilet that was obviously so and should have been repaired before our arrival. Allocated another room with a defective door. Receptionist not particularly bothered.

It was fine.

Customer review rating 3.8/5

Sara Couples - 06/07/2019 AccorHotels certified review

So handy for Terre De Boissons and Trois Brasseurs!

Difficult check-in, below standard even for budget

Customer review rating 3.8/5

Chris J. Families - 06/07/2019 AccorHotels certified review

Check-in machine was not working on arrival so queued with other guests until manager arrived. When she did at last, instead of checking us in manually she worked on check-in machine until she fixed it and we used it to check in. On my last visit the machine was out of paper and I had to photograph screen for room code. Luckily had just enough battery on phone go do it. Toilet cubicle was quite dirty around door frame Bunk bed had to be made up by us despite having booked for 3. Have stayed in Travelodge many times at similar price but they have much better experience. How much can it cost to supply a shower foam dispenser?

Dear CHRISTOPHER C., Thank you for taking the time to tell us about your experience at the ibis budget Calais Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mr David waller

Customer review rating 3.8/5

David S. Business - 05/07/2019 AccorHotels certified review

Arrived late no receptionist. Need clearer access instructions in areival

great location

TripAdvisor rating 3.5/5

Jerzy M Couples - 05/07/2019 TripAdvisor review

Have stayed at this particular hotel on many occasions.It has always delivered.We are always travelling through and our main priority is a comfortable bed and a good shower.The only thing I noticed on this occasion was that there was no air conditioning.The reason I mention this is there was air conditioning at the Ibis Budget Bordeaux le Lac where we stayed the previous night.

mr

Customer review rating 3.8/5

Michael L. Friends - 04/07/2019 AccorHotels certified review

the stay was nice. but in the shower there was no shower cream/gel....

Horrible

Customer review rating 3.8/5

Mark B. Couples - 04/07/2019 AccorHotels certified review

Upon arrival into our room we noticed it stank of drains. The room was dirty and tired looking. There were cigarette burns by the sink and the toilet seat was coming off. We therefore decided that the hotel was not to the Accor standards we are used to and told the reception that we were leaving. We then had to pay 70 euros for another hotel for the night. I am extremely disappointed with Accor at the level of service and standard offered. Thus putting us in the position where we had to pay for another hotel. I intend to call and complain officially upon returning to the UK.

Dear MARK b., Thank you for taking the time to tell us about your experience at the ibis budget Calais Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean good value budget hotel

Customer review rating 3.8/5

Simon B. Business - 02/07/2019 AccorHotels certified review

As expected, needed a bed for the night

very good

Customer review rating 3.8/5

Patricia S. Families - 30/06/2019 AccorHotels certified review

was just perfect for our needs

Easy comfortable and affordable

Customer review rating 3.8/5

Trevor T. Couples - 29/06/2019 AccorHotels certified review

An overnight for an European road trip. Great place to start from, refreshed for the new days jouney

Poor customer service

Customer review rating 3.8/5

J. Couples - 28/06/2019 AccorHotels certified review

Check-in machine broken... arrived at 1.00 with a dog... could not check in until reception open at 5.00! No one around to help and sister hotel Ibis - rude receptionist unwilling to assist in any way! On arrival receptionist was apologetic but surely the hotel should have a alternative option in the instance the machine does break! Hotel was not the cleanest and room smelt of stale cigarettes.... and very noisy!

Very good

Customer review rating 3.8/5

Michael Solo - 26/06/2019 AccorHotels certified review

Just an overnight stay but very satisfied.

Ibis budget at the Tunnel

TripAdvisor rating 3.5/5

Camper61225702060 Couples - 25/06/2019 TripAdvisor review

As ever, comfortable and easy to use + some good birdwatching over the marshes which are part of the tunnel water balancing system. Room comfortable and convenient, you know exactly what you are going to get. Relatively expensive for an Ibis Budget.

cheap, clean and cheerful basic overnight accomodation

Customer review rating 3.8/5

E H. Couples - 24/06/2019 AccorHotels certified review

Cant really add much to the sentence above. Lots of hot water, and soap and towels provided. Bed a bit hard, and could have done with another pillow - although I found a spare in the morning too late to use. Easy self-check in at front door. Basic, clean, good value for money.

Poor quality control

Customer review rating 3.8/5

Anonymous Families - 21/06/2019 AccorHotels certified review

Bedroom stank of stale cigarette smoke, toilet seat broken, toilet flush broken, had to sleep with window open to get rid of smell.

Dear JON W., Thank you for taking the time to tell us about your experience at the ibis budget Calais Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very handy stop off for Tunnek

Customer review rating 3.8/5

Ann Couples - 19/06/2019 AccorHotels certified review

We have stayed here several times as a stopping point. Car park is beside police HQ so v.secure! Room is always v.v.clean, albeit budget, and it's basically a plastic box, but so handy and with the wonderful MR WOK buffet across the road, would highly recommend

Dear BROWN S., We very much appreciate your comments regarding your stay at the ibis budget Calais Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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