ibis budget Darmstadt City 1 star

TripAdvisor rating 3.5/5 395 reviews
ibis budget Darmstadt City
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Room 1

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air Conditioning
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Darmstadt City

Fidelis Hospitality GmbH
Ibis budget Darmstadt City
Kasinostraße 4
64293
darmstadt
germany

Tel: +4961513973720

Fax: (+49)61513973725

Check-in from 14h00

Check out up to 12h00

  • K59/K62 :   K59/K62 RHEIN-NECKARSTR

  • BUS K59, K62 :   K59, K62 RHEIN-NECKARSTR

  • S3, S4 :   S3, S4 DA-Hauptbahnhof

  • TRAM 1,6,7,8,3,9 :   TRAM 1,6,7,8,3,9 RHEIN-NECKARSTR

  • STRASSENBAHN / TRAM :   1/6/7/8/3/9 RHEIN-NECKARSTR

  • By plane

    FRANKFURT At 30km / 18.64 miles

  • By plane

    FRANKFURT FLUGHAFEN At 25.8km / 16.03 miles

GPS :49.872722, 8.644117

Our accommodations

Standard room

  • Max. number of persons: ‌3
  • Area: From 15
  • Wireless internet in your room
  • Business Desk(...)

Twin room with twin beds

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • Business Desk(...)

Our guest reviews for
ibis budget Darmstadt City

100% genuine reviews from our guests

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AccorHotels Rating 3.8/5

429 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

395 reviews

Revise the sign on the automatic check in

Customer review rating 3.8/5

Jonathan G. Business - 10/06/2019 AccorHotels certified review

I came at 18:00 to check in. For some reason at this time you cannot use the automated check. There is a A4 sign with a cryptic message saying if you come at certain times you can check in and if not call a number. Which stupidly enough is Ibis Hotel next door. Why not just state check in after 18:00 go next door to Ibis to check in. I told the breakfast reception about this stupid situation with the sign and the response Wäsche“I don’t know anything about the sign“

Satisfied

Customer review rating 3.8/5

M.m. Solo - 08/06/2019 AccorHotels certified review

Room is clean & service level is minimal but ok, no complementary water to drink

charged my card of extra 100 euros - incredibly incompetent staff

TripAdvisor rating 3.5/5

Freedom52814221651 Business - 27/05/2019 TripAdvisor review

terrible client service, the check-in point did not work and the ibis-city stuff had no idea how to use their system, they charged my card by extra 100 euros even if my booking was payed, and then when I needed to solve this issue, other employees were not able to check their system to see my payments, I have been told 4 different scenarios of what happened with my payment... sounds like a bad taste comedy, but it is real, and I did not have my money back still...

Top clasd

Customer review rating 3.8/5

Martin A. Couples - 04/05/2019 AccorHotels certified review

The room was clean and very nice, and we also had breakfast, which was more than expectet.

Not so good

Customer review rating 3.8/5

Anonymous Families - 22/04/2019 AccorHotels certified review

The person at the reception was not to friendly and the cleaning services .... well it was not clean. Hair over the shower, on the floor...

Decent budget hotel

Customer review rating 3.8/5

David Solo - 17/04/2019 AccorHotels certified review

One negative. Nobody at reception on arrival at 7.45pm. Just a sign directing me to the Ibis round the corner. Here I was checked in but on arrival in my room it smelt of cigarette smoke. Normally I am asked smoker or non-smoker, not this time. I was hungry and did not want to lose time arranging another room but was not pleased. Otherwise the room was clean and had good functional facilities, as usual with Ibis budget.

Super alles super

Customer review rating 3.8/5

L. Families - 28/03/2019 AccorHotels certified review

Kllasse

Satisfying

Customer review rating 3.8/5

Lili Business - 25/03/2019 AccorHotels certified review

Quite ok

Satisfied

Customer review rating 3.8/5

Anonymous Business - 22/03/2019 AccorHotels certified review

The room smelled like if someone had been smoking!

Very average

Customer review rating 3.8/5

Ian H. Friends - 18/03/2019 AccorHotels certified review

When I arrived at my room in the late evening a man was in the corridor laying on the floor in what appeared an unconscious state. Wallet & personal effects were strewn across the floor including a large pool of vomit. I didn't feel very safe in my room & consequently didn't sleep well. This Ibis Budget hotel is a very very poor version of the full Ibis brand which I've stayed in before and liked a lot. The automatic check in was in English but the card reader wasn't. Luckily I had a German friend with me to help, again, poor.

"Budget" is a good description

Customer review rating 3.8/5

Anonymous Business - 26/02/2019 AccorHotels certified review

No extras, but a clean room, reasonably comfortable bed, and hot shower. Price was very good. Door code changed after first night, and there was no obvious warning that I needed to go to the desk after checking in at the screen in the lobby. The hotel had told me there were hair dryers available, but every time I asked, they were all in use. This was the most frustrating part of the stay. There should be enough hair dryers!

Basic accomodation done right

TripAdvisor rating 3.5/5

JeremyOne Solo travel - 06/02/2019 TripAdvisor review

Located close to the central train and bus station the Ibis Budget provides basic accommodation at a sensible price with a minimum of hassle. The room was spotless, bed was comfortable, there are plug ins for phone and computer and the shower provides plenty of hot water.

Cancer Room

Customer review rating 3.8/5

Pat Couples - 09/12/2018 AccorHotels certified review

No problem finding the hotel and parking. But from this point on it went downhill fast! We arrived after checking in time but nobody was at the front desk as it was closed, even though the hours suggested differently. We used the Check-in Kiosk to get our room and entrance code. (So why did I check-in on-line!) The entrance smelled like the conference room of a major cigarette maker - smoky and disgusting! No better anywhere else. The elevator is slow! It takes a week just to get to the 3rd floor, and you wonder if the door is ever going to open or close within 24 hours! Our assigned floor was gross smelling of smoke. We were hesitant! Yep, the room was just as bad or even worse! We immediately open the window to get all the FRESH air we could before return for the night! Everything stunk of cigarette smoke! It made it difficult to breath! The duvet on the bed was smaller than the bed. We had to get the cover from the single bed to cover both of us. Also the pillows were lightweights! My wife had to use the pillow from the single bed to have enough support for her head. The linens, towels reeked of cigarette smoke. We barely survived! Never again at an Ibis Budget! In the morning when we departing, again nobody at the front desk so we just left without informing the clerk we were outta there!

Not a quiet room as I had asked.

Customer review rating 3.8/5

Anonymous Business - 08/11/2018 AccorHotels certified review

I asked for a quiet room away from elevators and on the top floors and I was put next the building's ventilation and next to the elevator on the 1st floor of the hotel. At least I was not on the main road side. My comments were clearly not taken into consideration so what is the point of leaving any comments/requests,

Business trip

Customer review rating 3.8/5

Frank Business - 28/10/2018 AccorHotels certified review

Ibis is ibis, there were a few mishaps though. The hotel doesn’t have it’s own bar, but shares one with ibis red. No problem. The toilet in my room has a severe mould problem. It seems odd that this hasn’t been resolved. You can smell it once you open the toilet door.

Dear Mr Bearkhout, thank you very much for you detailled feedback on your stay in our hotel. We are happy to read that you genereally enjoyed it. Nevertheless I can ensure you that we have already been working on the named issue. If any incident or problem should occur during your next stay, do not hesitate to contact our staff. Yours faithfully Joline Horn Guest Relations
Customer review rating 3.8/5

K.s. O. Couples - 24/10/2018 AccorHotels certified review

Satisfied..very happy

GOOD, THE APPROACH TOWARDS A GUEST TO SOME OF THE FRONT OFFICE STAFF SHALL TO IMPROVE ON A SERVICE ORIENTED BASIS, TREAT THE CUSTOMER AS THEIR GUEST, NOT AS A STAFF WORKING UNDER THEM

Customer review rating 3.8/5

Raj S. N. Business - 21/10/2018 AccorHotels certified review

MORE OR LESS ATMOSPHERE WAS GOOD, BUT IN SOME AREAS TO IMPROVE. FOR EXAMPLE I WAS TRYING FOR A MULTIPIN ADAPTOR WITH A YOUNG BOY WHO AS IN NIGHT SHIFT IN RECEPTION, HE SAYS NO. BUT ON THE SAME PLACE ON THE NEXT DAY THE LADY GENERAL MANAGER HAS GIVEN ME THE SAME ASKING FOR. SECOND DAY AGAIN I SHALL BEEN TRYING TO FIND OUT FROM THE SAME PERSON HOW I CAN CONVERT MY POINTS OF CREDIT OF ACCOR HOTEL MEMEBERSHIP CARD FROM HIM; HIS RESPONSE WAS , IT IS NONE OF HIS JOB AND HE HAS NO IDEA ABOUT IT. ONE THING I SHALL REMIND AT THIS STAGE IS YOU HAVE TO GIVE PROPER TRAINING IN AREAS OF SERVICES RENDERED TO AN INTERNATIONAL GUEST BEFORE INDUCTING THESE TYPES OF (ALL THINGS ALWAYS TO ME CATEGORY STAFFS-WHAT I MEAN IS IMMATTURED AND MEAN MINDED OR SELFISH ONES) THE VERY NEXT DAY I BROUGHT TO THE ATTENTION OF GENERAL MANAGER LADY AND SHE AGREED TO HELP ME. ANOTHER MATTER IS WHEN I WAS CHECKING IN, MY INTERNATIONAL CREDIT CARD AND DEBIT CARD WAS NOT WORKING WITH THEIR SWIPING MACHINE(THE NEXT DAY BOTH CARDS WERE WORKED WELL IN FRANFKFURT WITH OTHER CUSTOMERS' BUSINESS UNITS-WHICH I MEAN WAS A TRICK TO PAY CASH) AND I PAY ALMOST 50% OF MY TOTAL AMOUNT FOR ENTIRE PERIOD OF STAY(8 DAYS) HAS GIVEN IN EURO AS CASH. AFTER FEW DAYS THEY SHOULD HAVE TO REMIND ME THAT THIS IS THE DAY FOR WHICH YOU HAVE TO PAY THE REMAINING AMOUNT IN ADVANCE, WITHOUT NOTIFYING OR INFORMING ME,ONE DAY WHEN I CAME BACK AFTER THE HEAVY WORK OF A WHOLE DAY(I WAS IN A HURRY TO URINATE) WHILE APPROACHING THE ROOM IT WAS LOCKED, WHICH WAS A QUITE AN EMBARASSING SITUATION AND PLEASE DO NOT PRACTICE THIS WAY TO ANY INTERNATIONAL GUESTS FURTHER..... LAST TIME I STAYED FOR 6/7 NIGHTS AT IBIS STYLES-OFFENBACH BUT I NEVER HAD SUCH BITTER EXPERIENCES THERE. ALL OF THEM ARE VERY COOPERATIVE. BEFORE PROCEEDING A GUEST MAY HAVE SEVERAL QUESTIONS ABOUT PROXIMITY TO NEAREST TRANSPORT STATIONS, CONFIRMATION OF CCOMODATION ETC THEY MAY WROTE TO THEM MORE THAN ONE OR TWO TIMES, ALWAYS THEY HAVE TO ANSWER-BUT ONCE THEY ANSWERED BUT NOT THEREAFTER.

stay was okay

Customer review rating 3.8/5

Lucy Families - 21/10/2018 AccorHotels certified review

Stayed only one day so not much to tell. Room was okay but not enough tissue paper in the WC. This should be checked before guests arrive and extra provided!

Terrible night because of loud music and smoking in corridor from 21pm to 3am

Customer review rating 3.8/5

Aldis Families - 10/10/2018 AccorHotels certified review

This was a terrible night. There was impossible to sleep - in room(503?) directly against ours(504?) all the night was loud music and speaking, smoking in room and in the corridor. Young people came all the night, knocked to the door, spent some time inside and then walked away. Until 3 am of morning. Probably unsupervised door system can be used as safe sales point - you just have to know door code and room number to get what you want. I did not call police because was afraid of my childrens and myself. Ibis Budget is not well suited for families - I do not think than in this night hotel was overbooked, but our room for small childrens was very close (2m) to others with possible problems. Sometimes just attention will save potential customer.

Very well

Customer review rating 3.8/5

P. Q. Couples - 08/10/2018 AccorHotels certified review

Very nice

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