Hotel - ibis Hull City Centre
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Ibis Hotel Hotel

ibis Hull City Centre Hotel

Osbourne Street  Ferensway 
HU1 2NL  HULL
UNITED KINGDOM

782 reviews
TripAdvisor Rating Based on 782 reviews
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From 39.00 GBP Non member rate
From 37.05 GBP Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
See all services

Hotel location

Our rooms

  • 106 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for ibis Hull City Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 782 reviews
TripAdvisor certified review
Couples - 13/07/2017
« Convenient location »

Booked this hotel as we were attending a concert at the KCOM stadium. The hotel was in a convenient, quiet location. The stadium was about a 20 minute walk away. The staff were very friendly and helpful. The room was very clean.

TripAdvisor certified review
stevedrake3410 Couples - 26/06/2017
« short break to Hull »

Nice hotel but hotel admin not good. booked 2 rooms for 4 adults all prepaid but at what should have been express checkout incorrect room bills as all credit put to 1 room. took time to sort out. not very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write a review about your recent visit to Ibis Hull City Centre. I am delighted that you enjoyed your stay and we have noted your comments about the express checkout, which we have since addressed. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Family - 13/06/2017
« Not the best Ibis ever but does the job »

The welcome here was not ideal, there is no car park and getting someone to tell me where I should park took a while. Add to this that ne of the pillow cases was stained then thee trip did not start well. However, things did get better after this and in the end we enjoyed the trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to write a review about your recent visit to Ibis Hull City Centre. We have noted your comments about the issues you experienced, which we have since addressed. We look forward to welcoming you back in the near future. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Business - 12/06/2017
« Great place. Great Welcome. »

I was warmly welcomed and there was even a welcome card and bar of really nice chocolate in the room just because I am a Gold card holder. The room was well appointed and clean. The bed was comfortable. Breakfast was fine, although I admit to preferring fried eggs rather than scrambled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the ibis Hull City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Phil Woods General Manager

TripAdvisor certified review
Friends getaway - 29/04/2017
« Hull revisited »

Ibis Hull is conveniently located for the City centre. Parking is a bit of a bind in the nearby shopping centre - but its cheap. Best to pull up outside the hotel and unload. All staff are extremely friendly and cant do enough to help. Only downside is that the hotel is looking a bit tired round the edges. Breakfast is brilliant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for your kind comments and compliments regarding the breakfast and my team. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Couples - 28/04/2017
« IBIS HULL »

The service was excellent. The staff were welcoming and went beyond standard service levels to be helpful. The room was clean and comfortable. The breakfast was excellent and included healthy options such as fresh fruit. The light evening meal that we had was convenient and served promptly, allowing us to eat before visiting the theatre. The menu included some healthy and vegetarian options. The hotel is well located for the city centre. I would highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Family - 26/04/2017
« Noisy neighbours ruined stay »

Shame about drunken louts banging the hell out of a nearby room door at 2am. Went on for ages, no sign of security staff. I reported it to reception in the morning... "thanks for letting me know but security didn't hear it"... Well they are either liars or deaf.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Family - 23/04/2017
« day away »

as always friendly welcome, very helpful rooms clean and tidy ideal for short city break. idealy based for every thing in hull, train station, deep, shopping and museums. great all you can eat breakfast, bar and evening meal av if want on

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Phil Woods General Manager

TripAdvisor certified review
pollywouldbe Couples - 18/03/2017
« Cheery and helpful reception staff but 'housekeeping' was poor »

It was perfectly ok as a base for a few days in Hull to explore the 2017 city of culture. Good points - welcoming reception staff, worked hard to enable us to keep our room and not move when we added an extra night. Breakfast was alright, nice bread, but no change of cold meats, cheese or fruit each day. Housekeeping - on the last night no-one had bothered to make the bed properly; they'd just pulled the cover up. On another day the coffee mugs weren't washed. On another water beakers weren't replaced. It may be a budget Ibis but these things matter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write a review about your recent visit to Ibis Hull City Centre. I am delighted that you enjoyed your stay and we have noted your comments about your bedroom not been cleaned on your last night, which we are addressing. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Family - 02/03/2017
« I cannot rate this hotel cutomer satisfaction high enough. »

This trip was for a family emergency, and our trip to England was totally unplanned. The staff at the Ibis went above and beyond to accommodate our needs. There was a few occasions when help was needed, which was not part of there normal service, help was given. Staff went above and beyond to make sure that all our needs were met. I respect the extra help the hotel gave use service wise, would not be given to everyone, I will not say what they were, so a precedence is not set, however, I humbly thank everyone at the Ibis Hotel. Linda, Lucy, Lisa, and the amazing singing house keeping lady (Janet?), are articular people who stand out, though everyone, it was impossible to remember everyone"s name, you are amazing. I thoroughly recommend this hotel It may be considered a Budget Hotel, but the service is definitely a 5 star in my opinion. Our 2 week stay felt like home away from home. Thank you Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Family - 09/02/2017
« ibis hull city »

Clean comfortable room, good powerful shower, excellent central location close to the train station & K-Com football stadium, extremely friendly helpful staff & great value at the price. Very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your positive feedback regarding your stay at the ibis Hull City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phil Woods General Manager

TripAdvisor certified review
Family - 21/01/2017
« EASY TO FIND AND GOOD VALUE »

Would have liked to stay longer, but was for a funeral. Parked on road around the back by the Police station. You only pay on meter after 0830, so was great for us. Room and shower were very good, bed was comfortable. Breakfast had a lot of variety, good value. Staff were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Wanderer192 Solo travel - 21/01/2017
« Perfect location to explore Hull »

The hotel is conveniently situated a few minutes walk from the train station, bus routes and shops. It is handy for exploring the old town and the marina as well as further afield. The room was comfortable and well equipped. I asked for a room away from traffic noise and was given a room at the back of the hotel. The staff on reception were friendly and ready to help, and I was able to store my luggage in the hotel on the last day which allowed me to make the most of my last day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Friends getaway - 19/01/2017
« few days brake with the family and friends »

The hotel was as good as it allways is the staff were excellent and the room was good and the food was very good if you needed anything the staff was pleased to help i will definitely be going back to the hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your feedback regarding your stay at the Ibis Hull City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Phil Woods General Manager

TripAdvisor certified review
Business - 16/12/2016
« Just Right »

It was just what I required. Warm, clean and enough space to do some paperwork. The Wi Fi worked well, a handy bar for drinks and food and a comfortable bed. No noise and I was able to leave my bags on checking out and pick them up after work. The rail and bus stations are handy as is the shopping centre. Not a criticism of the Ibis but if you want your nails decorating the service is available 24/7. The barbers shops close at 2.30?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Couples - 16/12/2016
« The best value in town »

For a no-frills stay in Hull I don't think you can do better. The Travelodge, Holiday Inn Express and Premier Inn don't offer very much more, but they certainly charge it! To get the Ibis's best prices, though, you do need to book ahead online -- don't just show up at the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Phil Woods General Manager

TripAdvisor certified review
brendadY5548WA Business - 27/11/2016
« Great budget hotel »

Stayed twice, clean comfy room with good bed. Window that opens and control for temp so didn't get overheated. Powerful shower. Very reasonable when booked online a few weeks ahead and friendly staff. Will continue to use when need to stay in Hull overnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind Regards Phil Woods General Manager

TripAdvisor certified review
Couples - 28/10/2016
« Comfortable »

A comfortable night's sleep. The hotel shows signs of age, wear on carpets etc., but the staff were excellent and very helpful. Breakfast was buffet style with a really good choice including hot food, although if you were late to breakfast the hot food was dried out. Close to the station, so easy to get to and close to the marina too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Hull City Centre. I look forward to welcoming you back again soon. Kind regards, Phil Woods General Manager

TripAdvisor certified review
Business - 24/10/2016
« IBIS HULL »

central to where I needed to be. unfortunately no car park and the nearest was expensive. breakfast was good. I had booked an early check in and late check out - there was a discrepancy with the room as it wasn't appearing on the system but it didn't interfere with the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write a review about your recent visit to Ibis Hull City Centre. I am delighted that you enjoyed your stay and we have noted your comments about early check in and Late checkout, which we have since addressed. Kind regards, Phil Woods General Manager

TripAdvisor certified review
dorry50 Family - 18/10/2016
« Hull Roadworks let us down »

We came to Hull for a family funeral. Due to major roadworks the taxi arrived 25 minutes late and we were then late for the service which was upsetting as we had been travelling all day. The Ibis hotel staff were excellent, very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Hull City Centre. I look forward to welcoming you back again soon under better circumstances and when all the road works have been completed for city of culture 2017. Kind regards, Phil Woods General Manager

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