Novotel London Greenwich Hotel 4 stars

TripAdvisor rating 4.0/5 2,249 reviews
Novotel London Greenwich
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Excellent transport links connecting you to central London

  • On-site gym facilities with a relaxing steam room

  • Six fully-furnished meeting rooms for up to 92 people

  • Complimentary iMac stations with high-speed internet access

  • Easy access to Canary Wharf and the O2 Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • 4 Electric Car Recharge terminalsPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Please be informed that the hotel will be undergoing a façade enhancement till 30th September 2019.

Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA
london
united kingdom

Tel: +442076600682

Fax: (+44)20/83126810

Contact email

Check-in from 14h00

Check out up to 12h00

  • GREENWICH HIGH ROAD/SOUTH STREET :   177 180 199

  • GREENWICH :   DLR GREENWICH

  • By plane

    LONDON CITY AIRPORT At 10.3km / 6.4 miles

  • By plane

    LONDON GATWICK At 72.09km / 44.8 miles

  • By plane

    LONDON HEATHROW At 37.17km / 23.1 miles

  • By train

    CHARING CROSS At 11.1km / 6.9 miles

  • By train

    EUSTON At 12.87km / 8 miles

  • By train

    GREENWICH STATION At 0.1km / 0.06 miles

  • By train

    KING'S CROSS At 12.23km / 7.6 miles

  • By train

    LIVERPOOL STREET At 9.01km / 5.6 miles

  • By train

    LONDON BRIDGE At 6.92km / 4.3 miles

  • By train

    LONDON ST PANCRAS At 7.1km / 4.41 miles

  • By train

    PADDINGTON At 14.97km / 9.3 miles

  • By train

    ST PANCRAS At 12.55km / 7.8 miles

  • By train

    VICTORIA STATION At 10.94km / 6.8 miles

  • By train

    WATERLOO At 9.49km / 5.9 miles

GPS :51.477798, -0.013504

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 Queen bed + convertible sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with 1 Queen size bed and 1 convertible Sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Suite with king size bed and convertible sofa

  • Max. number of persons: 4
  • Area: From 49
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

GOURMET BAR & RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 92 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel London Greenwich

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,052 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,249 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good Accomodation near Cutty Sark

TripAdvisor rating 4.0/5

Thomaz_27 Business - 15/09/2019 TripAdvisor review

good accommodation as expected when I stay at a Novotel, however this time the hotel is under renovation works and they gave me a room right in the middle of this mess and the noise was extremely annoying, the noise started at 8:30 am and i couldn't do it nothing else, much less work at the hotel or talk on the phone. This was a major reception failure that should avoid accommodating guests on this side. The amount paid for the diary was too high to not have the expected comfort and quiet. I expect for a good refund for the inconvenient

Good stay, all went smoothly

Customer review rating 4.4/5

Anonymous Business - 11/09/2019 AccorHotels review

My stay was good at the Novotel Greenwich, Room was clean, quiet and in good condition. I would recommend looking at the tea facilities however, plasic milk servings is not currently very palitable. Perhaps a free self-help tea service or refillable lidded jugs for UHT milk may be better. It may also provide for more options of tea and coffee.

Dear Tim G., Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Rodrigues Guest Relations Officer

Nice hotel

Customer review rating 4.4/5

Guest Families - 11/09/2019 AccorHotels review

Hotel is nice, great location right next to train station. Breakfast was good, receptionists very friendly. Only negative thing was that the toilet was separated from bathroom. There wasn’t even a wash-basin in toilet, so you had to go to bathroom to wash your hands.

Dear Sari M., Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Rodrigues Guest Relations Officer

Very nice.

Customer review rating 4.4/5

Dan E. B. Couples - 11/09/2019 AccorHotels review

Restaurant was very good. Everyone was very helpful at the froint desk.

Dear Dan B., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Please feel free to share your satisfaction in giving a 5 out of 5 rating on our Novotel London Greenwich Google review page. We hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Rodrigues Guest Relations Officer

Very good!

Customer review rating 4.4/5

Anonymous Families - 09/09/2019 AccorHotels review

The staff is very helpful and the accomodation was good.

Dear Audin A., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Please feel free to share your satisfaction in giving a 5 out of 5 rating on our Novotel London Greenwich Google review page. We hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Rodrigues Guest Relations Officer

A well run establishment!

Customer review rating 4.4/5

Mr J. A. H. Couples - 09/09/2019 AccorHotels review

We were attending a wedding nearby and the Novotel was very conveniently located for our overnight stay. Our room was ready for us, even though we arrived earlier than expected and everything about it was as we expected - clean, well equipped and well furnished. The only downside, which we reported to the front desk, was that there was a "drain" odour coming from the basin in the bathroom. All the staff we encountered, whether on reception, at the bar, in the corridors or in the restaurant were extremely courteous, friendly and helpful; indeed they were some of the best we have met in any hotel! And, finally, the breakfast was great! We would book in here again.

Dear Tony H., Thank you very much for taking the time to share such a detailed and wonderful review about your recent stay with us. We take pride in ensuring that the entire team at Novotel London Greenwich is highly energetic and passionate in delivering the best services to our guest's. Words of appreciation from guests such as yourself are truly encouraging for the team as they strive to don better each time. We eagerly anticipate your next visit. Warm Regards Payal Sen Guest Relations Officer

Mr Richard H.

Customer review rating 4.4/5

Richard H. Business - 09/09/2019 AccorHotels review

The room we had was not befitting of a hotel with a 4 star rating.We stayed in Room 307 and noted many things that were wrong with it as follows: Separate toilet did not have a basin The door to the bathroom is hung the wrong side in relation to the proximity to the bed Shower Shelf was loose The shower shelf was not suitable for putting the shower gel and shampoo on The toiletries were of very poor quality The extractor fans in the toilet and bathroom did not appear to be working Bath Towels were too small Poor Lighting in the bedroom Insufficient tea bags and milk available in the bedroom Corridor carpets were stained Limited parking in the car park aggravated by a pile of old carpet down one end Misinformation at reception re exiting the car park at night and returning.We were advised that the gates would rise automatically on both exiting and returning - They didn't! - resulting in my partner having to race round to reception

Dear Richard H., Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I was sorry to learn that the standard of the room allocated to you did not meet your expectations on this occasion. Your comments clearly indicate shortfalls in the standard of housekeeping and maintenance and as such, the General Manager has addressed the issues you have raised with the relevant members of his team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Rodrigues Guest Relations Officer

Novotel Greenwich

Customer review rating 4.4/5

Anonymous Families - 09/09/2019 AccorHotels review

All fine, clean room, friendly staff. No problems

Dear Mr H. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabio Rodrigues Guest Relations Officer

excellent

Customer review rating 4.4/5

Catherine Business - 09/09/2019 AccorHotels review

Great room, relaxing and friendly and helpful staff.

Dear Catherine M., Thank you for taking the time to write to us about your recent stay at Novotel London Greenwich. Appreciations from our guest's encourage and help us in our continued pursuit of exceeding guest expectations and achieving excellence. It was a pleasure to have you stay with us - we look forward to welcoming you back. Warm Regards Payal Sen Guest Relation Officer

Short but sweet

Customer review rating 4.4/5

Anon Business - 08/09/2019 AccorHotels review

Fantastic stay at Novotel Greenwich, great value, comfy quiet room, good breakfast, excellent location and really friendly, helpful staff.

Dear Jamie L., Thank you for sharing such wonderful review about your experience with us. I am delighted to read that your stay was comfortable. Words of appreciation from guests such as yourself are truly encouraging for the team as they strive to do better each time. We eagerly look forward to welcoming you back. Warm Regards Payal Sen Guest Relation Officer

Very comfortable bed, carpet could do with being replaced, breakfast was excellent so was the staff, would do it again.

Customer review rating 4.4/5

Rodger M. Couples - 08/09/2019 AccorHotels review

above says it all very pleased with our stay.

Dear Darren M., Thank you taking the time out to share your valuable feedback with us. Commitment to service and guest satisfaction is our priority and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional service to our guest's is truly gratifying. We eagerly anticipate your next visit. Warm Regards Payal Sen Guest Relation Officer

Stay at Novotel Greenwich

Customer review rating 4.4/5

Rtm Business - 08/09/2019 AccorHotels review

Worst visit I've had at a Novotel

Dear Raymond M., Thank you for taking the time to tell us about your stay experience at the Novotel London Greenwich. We regret that your experience was not as per your expected standards. Please accept our sincere apologies for the same. Your feedback has raised areas of concerns for us and we assure you that we would thoroughly look into each mentioned detail to rectify the same and ensure that the lapse you experienced does not reoccur in the future. It is our constant endeavour to offer our discerning guests, quality experience during their stay and I hope you will not let this incident mar your perception and will give us another opportunity to serve you again. Warm Regards Payal Sen Guest Relations Officer

Damp room, with a seperate bathroom and toilet.

Customer review rating 4.4/5

Anonymous Families - 08/09/2019 AccorHotels review

We a family of three adults stayed for a night. Having stayed in several Novotels before, this hotel was a disappointment. The rooms are quite old and need upgrading. The room was small and damp & wasn't the cleanest. The toilet and bathroom were seperate, which was a pain. The toilet had no Ventilation and no provision of clean the toilet bowel. On the plus side the staff were lovely and the breakfast was good. This hotel is pricey for the quality of the rooms and needs upgrading.

Dear Irfan M., Thank you for taking the time to tell us about your stay experience at the Novotel London Greenwich. We are happy to know that you enjoyed the breakfast and the service by our staff. However, please accept my sincere apologies that we weren't able to provide you with a memorable stay. At Novotel, we greatly value customer feedback and hence the issues that you have highlighted have been noted to take corrective measures with the concerning teams to avoid such dissapointment to our valued guest's such as yourself. Please allow me to add that your observations are not reflective of our normal guest service standards and request you to give us an opportunity to showcase that to you on your next visit to Novotel London Greenwich. Warm Regards Payal Sen Guest Relation Officer

All you would expect in a very convenient location

Customer review rating 4.4/5

Lee-ann Couples - 07/09/2019 AccorHotels review

We’ve state at Novotel Greenwich a couple of times now. The staff are very pleasant and helpful. The rooms are clean and of a high standard, with a good view each time. Only criticism is that the bathrooms were a bit small.

Dear Lee-Ann B., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much letting us know how was your experience with us. Sincerely, Fabio Rodrigues Guest Realtions Officer

Overall, good but could have been better

Customer review rating 4.4/5

Stephen H. Business - 06/09/2019 AccorHotels review

As usual, your hotel was clean and a nice play to stay. The staff are always friendly and very welcoming. My criticism in this case was my room was not refreshed after my first night. Everything was as I had left it in the morning. I had no tea/coffee refill, etc. I spoke to the concierge at the time, however only received towels and soaps as a pile in my bed.

Dear Stephen L Mr H., Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations. Our Housekeeping team have a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this my apologies. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Rodrigues Guest Relations Officer

good

Customer review rating 4.4/5

Lamine Business - 06/09/2019 AccorHotels review

good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabio Rodrigues Guest Relations Officer

Excellent location for Greenwich attractions

Customer review rating 4.4/5

Andy Couples - 06/09/2019 AccorHotels review

We arrived an hour before official check-in but this wasn't a problem. Our room was ready and the check in process was very easy having previously checked in on-line the night before. The room was plenty big enough for a Superior double and all of the required amenities were available. The room could probably do with some minor refurbishment but it was clean, which is the most important thing. Currently there is some external refurbishment being undertaken so your view out of your window maybe restricted a little. This obviously won't be the case once it's finished. Breakfast was very good except for the quality of the bacon. It's quite poor quality and not particularly cooked very well either, that was the same on both mornings of our stay indicating this is the norm. The staff where excellent throughout so no complaints there. If you are visiting Greenwich as a tourist the hotel is in an excellent location. The train and DLR station is literally next door so walk back to your hotel in the dark if coming back late. The 177 bus stop is also right outside the hotel entrance. All of the tourist attractions are a 10/15 min walk away unless you want the Royal Observatory, which is a good walk up the hill.

Dear Adrian D., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the quality of the food I can only apologize,we do demand high standards off service from all our personnel and whilst all staff receive extensive training genuine human errors do still occur, this was perhaps one of those occasions and for that I'm truly sorry. Our hotel is undergoing some external and internal changes so perhaps on your future stay with us you can enjoy even higher quality from us. Thank you for sharing your experience with us, it's very important for us to improve our quality for our guests Sincerely, Fabio Rodrigues Guest Relations Officer

Very clean and welcoming

Customer review rating 4.4/5

Anonymous Business - 04/09/2019 AccorHotels review

Good food, slight issue with checking out but sorted quickly.

Dear Kevin H., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive feedback from our guests. I'm terribly sorry that the check out caused any inconvenience but i'm glad that you enjoyed your food with us, we try to present the best quality of food to our guests. We hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Rodrigues Guest Relations Officer

Weekend

Customer review rating 4.4/5

D G. Couples - 03/09/2019 AccorHotels review

Lovely reception and bar. The room however was basic and needs touching up. We were told room service was 24 hours, at 1am we were refused certain items on the menu by a very grumpy man on the phone. Not 24 hours!

Dear Darren G., Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was also disappointed to read your comments regarding a staff member’s attitude in handling your request. Please be assured that your comments have been reviewed with the front office team and expected service behaviors have been reinforced. We are also going through some renovations on our hotel and also in our rooms so hopefully soon enough they will be perfect for perhaps your future stay with us. I do appreciate sharing your concerns with us and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Rodrigues Guest Relations Officer

Below standard

Customer review rating 4.4/5

Dan Couples - 03/09/2019 AccorHotels review

there was a lack of privacy with scaffolding outside the room window and workmen passing by outside.The room prices should have been reduced because of this but they were not. We were also not informed about this scaffolding when we checked in. At the end of our stay, we were charged for our pet, despite the fact that when we had called the hotel to check if pets were allowed, it was confirmed that they were and no mention was made of any additional charge. We complained about this and the hotel agreed to refund the charge, though we have not yet received it.

Dear Arthur T., Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With regard to the refurbishment work being carried out at the hotel, I would like to apologize for the inconvenience this caused to you and others that accompanied your stay. Please be assured that the comfort of our guests is of utmost importance and I apologies for the shortfall in care which you feel you received. As a result of the works being carried out these past few months we have lowered our rates as a compensation for the disturbance for our guest, perhaps this was not passed on to at the moment of booking as for that please accept my apologies. We do demand high standards off service from all our personnel and whilst all staff receive extensive training genuine human errors do still occur, maybe this was the case why you weren't informed for the charges for the pets. If you haven't received the refund on your account please contact us, so we can resolve this at once. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Rodrigues Guest Relations Officer
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london