Novotel London Greenwich Hotel 4 stars

TripAdvisor rating 4.0/5 2,188 reviews
Novotel London Greenwich
See on a map
+ 21 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Excellent transport links connecting you to central London

  • On-site gym facilities with a relaxing steam room

  • Six fully-furnished meeting rooms for up to 92 people

  • Complimentary iMac stations with high-speed internet access

  • Easy access to Canary Wharf and the O2 Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • 4 Electric Car Recharge terminals
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Please be informed that the hotel will be undergoing a façade enhancement till 30th September 2019.

Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA
london
united kingdom

Tel: +442076600682

Fax: (+44)20/83126810

Contact email

Check-in from 14h00

Check out up to 12h00

  • GREENWICH HIGH ROAD/SOUTH STREET :   177 180 199

  • GREENWICH :   DLR GREENWICH

  • By plane

    LONDON CITY AIRPORT At 10.3km / 6.4 miles

  • By plane

    LONDON GATWICK At 72.09km / 44.8 miles

  • By plane

    LONDON HEATHROW At 37.17km / 23.1 miles

  • By train

    CHARING CROSS At 11.1km / 6.9 miles

  • By train

    EUSTON At 12.87km / 8 miles

  • By train

    GREENWICH STATION At 0.1km / 0.06 miles

  • By train

    KING'S CROSS At 12.23km / 7.6 miles

  • By train

    LIVERPOOL STREET At 9.01km / 5.6 miles

  • By train

    LONDON BRIDGE At 6.92km / 4.3 miles

  • By train

    LONDON ST PANCRAS At 7.1km / 4.41 miles

  • By train

    PADDINGTON At 14.97km / 9.3 miles

  • By train

    ST PANCRAS At 12.55km / 7.8 miles

  • By train

    VICTORIA STATION At 10.94km / 6.8 miles

  • By train

    WATERLOO At 9.49km / 5.9 miles

GPS :51.477798, -0.013504

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 Queen bed + convertible sofa

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Executive Room with 1 Queen size bed and 1 convertible Sofa

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Executive Suite with king size bed and convertible sofa

  • Max. number of persons: x4
  • Area: From 49
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

GOURMET BAR & RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110 m²

  • Maximum capacity: 92 people

  • Maximum banquet capacity: 60 people

Find out more
Novotel London Greenwich Meeting Room

Our guest reviews for
Novotel London Greenwich

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,516 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,188 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Mrs

Customer review rating 4.5/5

A K. Families - 19/04/2019 AccorHotels certified review

Hotel was very nice, we enjoyed our stay very much

Comfortable stay with clean room and helpful staff

Customer review rating 4.5/5

Andrew Families - 19/04/2019 AccorHotels certified review

The room was good, comfortable beds and maintained at a reasonable temperature. As a family, we had two rooms and our request for them to be close was met as they were opposite each other. Breakfast was good. When we arrived, late afternoon, there was no space available in the car park and no suitable alternatives nearby. We went out for the evening and, fortunately, a space was available on our return. One issue with the rooms is that, while a separate toilet can be useful, it would be better if there was a washbasin in the lavatory.

Great stay

Customer review rating 4.5/5

Mrs M. Families - 19/04/2019 AccorHotels certified review

Efficient check in, clean and spacious room, very quiet and comfortable, would return

Good location for Greenwich museums and excellent breakfast

Customer review rating 4.5/5

M. S. Families - 18/04/2019 AccorHotels certified review

Room clean but sofa bed was uncomfortable due to springs being close to outside of the mattress.

Great Location, good value, but a little rough at the edges

Customer review rating 4.5/5

Dan Families - 18/04/2019 AccorHotels certified review

Staff generally friendly and helpful. Bar a little overpriced, breakfast was good, but they struggled to cope when it got busy and ran out of quite a lot of items. Bed comfortable, room generally clean, although had to ask cleaner to clean between inter connecting rooms as backs of the doors were very dirty and there were crisps on the floor! Great Location to visit the Greenwich area and right outside the station. Some aspects of the hotel could do with being made less tatty. such as the bench seat by reception with a tear in it. the bedroom carpets had stains on and just left you feeling that the attention to details was lacking. I know it is not a 5 star hotel and it was good value, but it was let down a little by details. I am referencing this against a visit last year to the Novotel Blackfriars, which seemed to get the details spot on...

Fabulous Hotel, great location and service

Customer review rating 4.5/5

Sophie H. Families - 18/04/2019 AccorHotels certified review

I have stayed here with work a few times and was so impressed with the service I brought my family for a weekend. All the staff provide exceptional service that makes a difference.

Excellent

Customer review rating 4.5/5

Ann Solo - 18/04/2019 AccorHotels certified review

Very welcoming

One of the ladies at the reception was extremely rude

Customer review rating 4.5/5

Carmela J. C. Families - 18/04/2019 AccorHotels certified review

Staff was extremely rude and very unprofessional to say the least. We had checked in late at about 23.00 and she was so disinterested in assisting us: gave yes/no questions and appeared very sleepy. When asked about nearby places to grab dinner from she said that she had no idea. I understand that she might have been tired or going through something but it was her job to assist us with our stay and being in the hotel industry, a welcoming personality should have been the bare minimum. I am extremely disappointed and this one staff has completely ruined Novotel’s brand in my book.

Staff was friendly water quality was poor.

Customer review rating 4.5/5

Family O. 4. Families - 18/04/2019 AccorHotels certified review

The water running though the bathroom sink smelled like a sewer. Horrible quality when we returned home we discovered our daughter had worms. She's still I'll.

Fine

Customer review rating 4.5/5

Gobbler Business - 18/04/2019 AccorHotels certified review

Fine

Ok but could be improved

Customer review rating 4.5/5

E. H. Business - 16/04/2019 AccorHotels certified review

I don’t understand why you only call one car service for your clients even when they want a London black taxi cab. Your company does not know London well and got lost taking me to an important business dinner. I asked for a London Can because they know where they are going and you said no, I could only use the Novatel service. That is ridiculous. Give us a choice!

Very good.

Customer review rating 4.5/5

Sjc Couples - 16/04/2019 AccorHotels certified review

Very nice.

Dear Stephen C., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Kenny Tieberghien Guest Service Manager

As good as I have expected.

Customer review rating 4.5/5

David Families - 16/04/2019 AccorHotels certified review

The overall two-night stay had been a joyful experience and my family enjoyed ourselves very much during the stay.

Dear Sio Veng C., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Kenny Tieberghien Guest Service Manager

Room poorly prepared, a view of scaffolding, 5am wake-up, uncomfortably warm air, blocked sink

Customer review rating 4.5/5

Alasdair Business - 16/04/2019 AccorHotels certified review

I checked in at 6.30pm for a one-night stay. The check-in operative was incredibly polite and apologetic for my long wait checking in (there was a long queue and she was the only person on the check-in desk). I went to my room to prepare for an evening function at the Painted Hall to find that the view out of my room was a wall of scaffolding. I had not been warned about this on booking or at checkin. I was in such a rush that I couldn't complain at the time. I went to shave, and found the sink was totally blocked. The room air was uncomfortably warm so I set the cooling to maximum and left for my event. I returned at around midnight, to find the air stiflingly warm. I couldn't sleep for that reason. Additionally, I was kept awake until 3am by the sound of the trains at the station. For a hotel in such close proximity I am amazed the soundproofing in the windows isn't better. I raised my concerns on checkout, and was told that they had been instructed not to mention the scaffolding but to recommend those who are dissatisfied get in touch with customer services. I think this is a truly shocking approach to customer service. Based on this experience, I will not only never stay at an accor hotel again, but will actively warn business contacts and friends about my experience.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kenny Tieberghien Guest Service Manager

Great clean room with generous amenities

Customer review rating 4.5/5

J W. Families - 16/04/2019 AccorHotels certified review

We had a mishap of booking a room here for two persons while in fact my husband and I were traveling with 2 teenagers. The counter attendant were able to find us a room that could fit 4 people with two beds. When we were at our room the beds were already set up for our teenagers. We were charged for $20 more dollar, I think this is due to the exchange rate. The only downside was breakfast was not available until 7 am while we had to be out the door at 6:30 am to meet our Expat tour. Again it is part of my mistake for purchasing the breakfast included room without knowing the time it was available. I don’t remember the website saying anything about when the breakfast was available. Anyway, it was a short stay and the service was effective.

Dear Juliawati W., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Kenny Tieberghien Guest Service Manager

Brilliant

Customer review rating 4.5/5

Idayat Couples - 16/04/2019 AccorHotels certified review

I booked the suite was very lovely staff very attentive.

Dear Idayat D., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Kenny Tieberghien Guest Service Manager

Disappointing

Customer review rating 4.5/5

H Couples - 15/04/2019 AccorHotels certified review

No information on the website as to where to find the car park. When checking in there was no explanation of the £119 holding fee, they just took it. When I noticed the pending payment on my online banking I called to enquire, waited on hold only to be hung up on. When I did manage to get through, the last said it would be refunded in the next 5 hours. 5 days later I still haven’t had the holding fee returned.

Great stay at Novotel

Customer review rating 4.5/5

Lori W. Friends - 15/04/2019 AccorHotels certified review

Great experience!

Dear Lori w., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Kenny Tieberghien Guest Service Manager

reletively comfortable, convenient location

Customer review rating 4.5/5

Anonymous Business - 15/04/2019 AccorHotels certified review

reletively comfortable, convenient location

Convinient hotel but noisy!

Customer review rating 4.5/5

Lucy Couples - 14/04/2019 AccorHotels certified review

Hotel was nice and clean, modern. Service was good and staff were very friendly. Location was convinient for Greenwich tube station. However this meant you were practically on the tube line, and there were trains going past late at night and very early in the morning. Added to this there was building work going on where they were drilling much later than I think is acceptable.

Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in london