Mercure Tours Centre Gare Hotel 4 stars

TripAdvisor rating 4.0/5 837 reviews
Mercure Tours Centre Gare Hotel
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Hotel extras

  • A 5-minute walk from the train station and Congress Center

  • A 10-minute walk from the city center

  • Car park and private underground garage

  • Excellent soundproofing

  • Family and connecting rooms

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Tours Centre Gare Hotel

29 Rue Edouard Vaillant
37000
tours
france

Tel: +33247604060

Fax: (+33)2/47647481

Contact email

Check-in from 12h00

Check out up to 12h00

  • FIL BLEU :   6/4/3 GARE

  • TRAMWAY :   GARE DE TOURS

  • By plane

    PARIS ORLY At 219.99km / 136.7 miles

  • By plane

    ROISSY CDG At 280.03km / 174 miles

  • By plane

    TOURS ST SYMPHORIEN At 10km / 6.21 miles

  • By car

    SORTIE 21 TOURS CENTRE At 3km / 1.86 miles

  • By train

    SAINT PIERRE ES CORPS At 4km / 2.49 miles

  • By train

    TOURS CENTRE At 0.1km / 0.06 miles

GPS :47.386896, 0.697998

Our accommodations

Classic Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with 1 king-size bed and 1 double sofa bed

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room - twin beds.

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room - 1 double bed and 1 double sofa bed.

  • Max. number of persons: x4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Connecting Family Rooms for 4 to 6 people

  • Max. number of persons: x6
  • Area: From 37
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

LE CLOS LUCE

Photo non contractuelle / Strictly non binding

Our Clos Lucé bar welcomes you at the Mercure Tours Centre Gare et Congrès. It is perfectly suited for your business meetings, relaxation, or for sampling regional wines and products. You will appreciate the cozy club room ambiance in our lounges.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 27 m²

  • Maximum capacity: 10 people

Find out more
Mercure Tours Centre Gare Hotel Meeting Room

Our guest reviews for
Mercure Tours Centre Gare Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,360 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

837 reviews

Good central location and good breakfast

Customer review rating 4.1/5

Steve Couples - 04/04/2019 AccorHotels certified review

Welcoming staff at reception. Very clean and comfortable a short walk from the old centre of Tours. Breakast was a really good selection and good quality. The only negative was that air conditioning was not very effective.

Excellent hotel and customer service

Customer review rating 4.1/5

Rob S. Couples - 22/03/2019 AccorHotels certified review

Upon arriving at the hotel we were greeted by a gentleman on reception who was excellent. We have stayed at many hotels over the years but we have never received such welcoming, proficient, friendly and helpful service nothing was too much trouble. The room was spotlessly clean and even though the room was overlooking the station we could not hear a sound. Full mark's to this hotel it was everything a hotel and service should be.

Dear Mr S., We very much appreciate your comment regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback! We hope your next visit will be as pleasant as the previous one. Sincerely, Reception Mercure Tours Centre Gare et Congrès

Very Disappointing

Customer review rating 4.1/5

Denis G. Couples - 18/03/2019 AccorHotels certified review

It was not a true standard Mercure Hotel, as the security doors in the corridors showed, it was an extension of the Ibis BUDGET hotel next door. Lacked room facilities. Although it was clean and large. I experienced, one of the worse breakfasts I have encountered in the many hotels I have stayed in. Staff very friendly but many lacked experience when things went wrong. I would never stay or recommend to anyone to stay in this hotel.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. We are really surprise concerning your comment about breakfast because we often have good feedback about it. Sincerely, Mr Deschamps Alexandre Directeur Mercure Tours Centre Gare et Congrès

Good operation - They anticipated and met my basic needs.

Customer review rating 4.1/5

Bill B. Business - 22/02/2019 AccorHotels certified review

The base experience was satisfactory, but what put them in a higher category were 2 simple things: 1) They provided me with a free water bottle each day. 2) They let me borrow a voltage adapter for the 2 days of my stay. Thanks for your service! Bill

Dear William B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, La direction Mercure Tours Centre Gare et Congrès

RAS

Customer review rating 4.1/5

Laurent B. Business - 07/02/2019 AccorHotels certified review

Ras

Monsieur B., Nous vous remercions pour votre commentaire suite à votre séjour à Hôtel Mercure Tours Centre Gare et Congrès. Cordialement, Mr Deschamps Alexandre Directeur Mercure Tours Centre Gare et Congrès

Little bit desapointed not to be able to pay with my rewards points

Customer review rating 4.1/5

Kenneth B. Couples - 12/12/2018 AccorHotels certified review

I was expecting to be treat As a platinum member of Accor club. I was not even able to pay with my Accor rewards.

Friendly staff, poor room

Customer review rating 4.1/5

John Couples - 11/10/2018 AccorHotels certified review

Friendly staff however the room was hot and no aircon, even with the curtains closed due afternoon sun the room was stifling, had the windows open then subjected to the trains passing outside. The staff did offer to move us however had already settled in so did not take them up. Wifi good when available however frequently dropped out.

Dear Customer, Thank you for taking the time to leave a comment after your stay at the Mercure Tours Centre Gare et Congrès. Actually, we had to turn off the air conditioning following the recent drops in temperature (5 degrees in the morning). We currently have 25 degrees a day and 8 degrees a night like every year at this time. We can not start heating and air conditioning at the same time. Regards, The reception team

Not a 4 star hotel

Customer review rating 4.1/5

Simon M. Couples - 02/10/2018 AccorHotels certified review

Apart form the inferior location, the rooms felt grubby and not the usual standard of Mercure

Dear Simon M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Comfortable room

Customer review rating 4.1/5

Y E. Couples - 29/09/2018 AccorHotels certified review

Room large, clean and comfortable. Beds overly soft, think there was a quilt underneath us so no support when sleeping. Wifi dreadful, the worst we've had in a Mercure. We managed to sign on in the evening, the connection was very slow and then dropped out and wouldn't connect at all the next morning. breakfast mediocre, not a lot of choice. Air con not controllable enough, just 2 switches.

Dear Ylande E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Mr

Customer review rating 4.1/5

Mark S. Friends - 13/09/2018 AccorHotels certified review

Excellent. Nice facilities. Friendly staff.

Dear mark S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe de Réception Mercure Tours Centre Gare et Congrès

Overpriced & in need of refurb

Customer review rating 4.1/5

Daniel J. Friends - 11/09/2018 AccorHotels certified review

Good points. Bed was extremely comfortable. Breakfast nearly perfect (No toaster & need a 2nd coffee machine.) Staff on reception at check in and check out both excellent. Bad points. Parking in underground secure parking Code for 2nd entrance isnt correct. Free parking very limited. Bedroom dated, carpet very worn, toilet needs replacing. Bed and bathroom very good. Shower was rubbish though. Very overpriced considering its location isnt the greatest, previous night in Novotel Vallodalid was cheaper and miles better and the inbis in Salamanca was also better IMO.

Dear Daniel J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Well run hotel in ideal location

Customer review rating 4.1/5

Patrick H. Couples - 09/09/2018 AccorHotels certified review

Excellent. Friendly service. Good large room. Very good breakfast. Good secure car parking.

Dear PATRICK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Great space

Customer review rating 4.1/5

Helen Families - 06/09/2018 AccorHotels certified review

We had 3 interlinking rooms which worked brilliantly for us as a family of 5. The bathrooms were a bit old and one of them was not very clean, it had hair in it.

Dear Nicholas B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Good hotel , close to town centre

Customer review rating 4.1/5

Ac Families - 03/09/2018 AccorHotels certified review

Great room, and bathroom. Note no restaurant, but close enough to town centre to easily find a range of different restaurants. Very clean room, staff fantastic and very friendly, parking available at no extra cost. Would recommend to anyone visiting Tours.

Dear Mr C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction Mercure Tours Centre Gare et Congrès

Comfortable hotel near Tours train station

TripAdvisor rating 4.0/5

867bm Solo travel - 02/09/2018 TripAdvisor review

Clean and comfortable hotel located near the train station. Good breakfast selection. Unfortunately there are no restaurants close to the hotel, and as the hotel does not do dinner service a trip to the town center is necessary. This is 10-15 minutes on foot.

Hello, We thank you for taking the time to leave a comment on Trip Advisor after your stay at the Mercure Tours Center Gare et Congrès. We are delighted to read your positive feedback, I would not fail to share your feedback with my entire team. Best regards

Can't find fau;t

Customer review rating 4.1/5

A C. Couples - 23/08/2018 AccorHotels certified review

Good location, amazing staff, large, clean room with tea-making facilities, excellent continental breakfast.

Dear Angela C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Simple, clean, spacious, great value and good service

Customer review rating 4.1/5

Andrew Families - 17/08/2018 AccorHotels certified review

As the title says "Simple, clean, spacious, great value and good service". Impressed by friendly staff and tasty breakfast. Stayed here as a stop over towards Southern France.

Dear Andrew H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

very impressive

Customer review rating 4.1/5

Susie B. N. Couples - 12/08/2018 AccorHotels certified review

Extremely helpful service at reception and the whole time we were there.

Dear Susie B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Overnight stay on our way home with 5 persons

TripAdvisor rating 4.0/5

bart433 Family - 01/08/2018 TripAdvisor review

Hotel near the station of Tours were we stayed in a family room consisting of 3 rooms, each with a bathroom. Clean but somewhat outdated. Unpersonal check-in, but was compensated afterwards by more personal approach.

Dear BART433, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. Best Regards La direction

Nice hotel located fairly central

Customer review rating 4.1/5

Phill Friends - 28/07/2018 AccorHotels certified review

The hotel was welcoming as always and was clean and comfortable. We were greeted by the reception staff in a very friendly manner and the check in process was nice and easy. The room was of good size, clean and tidy. The beds were very comfortable. The bathroom was spotless and had a nice powerful shower.

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