Mercure Tours Centre Gare Hotel 4 stars

TripAdvisor rating 4.0/5 862 reviews
Mercure Tours Centre Gare Hotel
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Hotel extras

  • A 5-minute walk from the train station and Congress Center

  • A 10-minute walk from the city center

  • Car park and private underground garage

  • Excellent soundproofing

  • Family and connecting rooms

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Tours Centre Gare Hotel

29 Rue Edouard Vaillant
37000
tours
france

Tel: +33247604060

Fax: (+33)2/47647481

Contact email

Check-in from 12h00

Check out up to 12h00

  • FIL BLEU :   6/4/3 GARE

  • TRAMWAY :   GARE DE TOURS

  • By plane

    PARIS ORLY At 219.99km / 136.7 miles

  • By plane

    ROISSY CDG At 280.03km / 174 miles

  • By plane

    TOURS ST SYMPHORIEN At 10km / 6.21 miles

  • By car

    SORTIE 21 TOURS CENTRE At 3km / 1.86 miles

  • By train

    SAINT PIERRE ES CORPS At 4km / 2.49 miles

  • By train

    TOURS CENTRE At 0.1km / 0.06 miles

GPS :47.386896, 0.697998

Currently, close to our hotel

Tours Town Hall, visit

From 01/01/2019 to 31/12/2019

At 829 m

Cathédrale Saint-Gatien in Tours, visit

From 01/01/2010 to 31/12/2019

At 991 m

Our accommodations

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with 1 king-size bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room - twin beds.

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room - 1 double bed and 1 double sofa bed.

  • Max. number of persons: ‌4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Connecting Family Rooms for 4 to 6 people

  • Max. number of persons: ‌6
  • Area: From 37
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

LE CLOS LUCE

Photo non contractuelle / Strictly non binding

Our Clos Lucé bar welcomes you at the Mercure Tours Centre Gare et Congrès. It is perfectly suited for your business meetings, relaxation, or for sampling regional wines and products. You will appreciate the cozy club room ambiance in our lounges.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 27 m²

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Mercure Tours Centre Gare Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.1/5

1,452 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

862 reviews

Good

TripAdvisor rating 4.0/5

Gregory D Business - 09/07/2019 TripAdvisor review

but too hot in the room during the heatwave... the AC was not powerful enough on the top floors where I had been upgraded into an executive room. I asked for downgrade into 2nd floor, the AC was not working better but the temperature was more bearable. Staff was very friendly and helpful.

A below average hotel

Customer review rating 4.1/5

Barbara Friends - 04/07/2019 AccorHotels certified review

When we checked in and as we were hungry and needed a meal quickly we asked about a restaurant and was told they did not have one but room service was available. We ordered a veal stew with a fruit crumble for dessert and decided to eat it in the lounge. We could not believe how it was presented to us -- It was a very small meal and was heated up in a microwave in a glass dish and that is how they delivered it to the table -- We did NOT have oven gloves to put it on the plates and my fingers were burnt in the process! All the dish contained was a few very small pieces of veal and a large helping of peas -- That was it! Nothing else for 17 Euros -- The dessert was presented COLD again in a glass dish but as we were not given anything to put it on we had to eat it on the same plate as the dinner -- An absolute waste of money along with extremly bad presentation. There did not appear to be anyone else on duty apart from the reception staff who did the room service for us. Mercure is apparently a high quality brand within the Accor family but seemed to be run in the same way as the budget Ibis chain. I doubt if we will be staying again. Incredibly the TV would not receive any English language programmes apart from the Chinese channel which I will not watch.

AC really not strong enough during heat wave

Customer review rating 4.1/5

Gregory D. Business - 30/06/2019 AccorHotels certified review

I got upgraded into an executive room which was on 6th floor but AC was not functioning properly and it was really too hot in the room. So I asked for a downgrade in 2nd floor and it was better because on a lower floor, AC in this hotel is definitely not designed for a heat wave like last week and the 37 deg outside... Staff was helpful and accommodating though,

Good size rooms. Air Conditioning not so good.

TripAdvisor rating 4.0/5

Scenic42134387211 Family - 10/06/2019 TripAdvisor review

Good size rooms. Air Conditioning not so good. Great breakfast. Great location. Parking a car is a pain in the butt. Have to enter codes twice to open gates. Nice and clean. Right next to train station.

Good location and comfortable romm

Customer review rating 4.1/5

John B. Solo - 23/05/2019 AccorHotels certified review

Good location and easy to reach by train and car Room was quiet and comfortable especially the bed

ok

Customer review rating 4.1/5

John Families - 22/05/2019 AccorHotels certified review

ok convenient location room ok breakfast quite good

Our experience met our expectations

Customer review rating 4.1/5

B.-dumont Couples - 07/05/2019 AccorHotels certified review

Clean room Excellent welcome from the personnel

Good location

Customer review rating 4.1/5

Robert Couples - 22/04/2019 AccorHotels certified review

Great location for a visit to Tours Town centre

Good central location and good breakfast

Customer review rating 4.1/5

Steve Couples - 04/04/2019 AccorHotels certified review

Welcoming staff at reception. Very clean and comfortable a short walk from the old centre of Tours. Breakast was a really good selection and good quality. The only negative was that air conditioning was not very effective.

Excellent hotel and customer service

Customer review rating 4.1/5

Rob S. Couples - 22/03/2019 AccorHotels certified review

Upon arriving at the hotel we were greeted by a gentleman on reception who was excellent. We have stayed at many hotels over the years but we have never received such welcoming, proficient, friendly and helpful service nothing was too much trouble. The room was spotlessly clean and even though the room was overlooking the station we could not hear a sound. Full mark's to this hotel it was everything a hotel and service should be.

Dear Mr S., We very much appreciate your comment regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback! We hope your next visit will be as pleasant as the previous one. Sincerely, Reception Mercure Tours Centre Gare et Congrès

Very Disappointing

Customer review rating 4.1/5

Denis G. Couples - 18/03/2019 AccorHotels certified review

It was not a true standard Mercure Hotel, as the security doors in the corridors showed, it was an extension of the Ibis BUDGET hotel next door. Lacked room facilities. Although it was clean and large. I experienced, one of the worse breakfasts I have encountered in the many hotels I have stayed in. Staff very friendly but many lacked experience when things went wrong. I would never stay or recommend to anyone to stay in this hotel.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. We are really surprise concerning your comment about breakfast because we often have good feedback about it. Sincerely, Mr Deschamps Alexandre Directeur Mercure Tours Centre Gare et Congrès

Good operation - They anticipated and met my basic needs.

Customer review rating 4.1/5

Bill B. Business - 22/02/2019 AccorHotels certified review

The base experience was satisfactory, but what put them in a higher category were 2 simple things: 1) They provided me with a free water bottle each day. 2) They let me borrow a voltage adapter for the 2 days of my stay. Thanks for your service! Bill

Dear William B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, La direction Mercure Tours Centre Gare et Congrès

RAS

Customer review rating 4.1/5

Laurent B. Business - 07/02/2019 AccorHotels certified review

Ras

Monsieur B., Nous vous remercions pour votre commentaire suite à votre séjour à Hôtel Mercure Tours Centre Gare et Congrès. Cordialement, Mr Deschamps Alexandre Directeur Mercure Tours Centre Gare et Congrès

Little bit desapointed not to be able to pay with my rewards points

Customer review rating 4.1/5

Kenneth B. Couples - 12/12/2018 AccorHotels certified review

I was expecting to be treat As a platinum member of Accor club. I was not even able to pay with my Accor rewards.

Friendly staff, poor room

Customer review rating 4.1/5

John Couples - 11/10/2018 AccorHotels certified review

Friendly staff however the room was hot and no aircon, even with the curtains closed due afternoon sun the room was stifling, had the windows open then subjected to the trains passing outside. The staff did offer to move us however had already settled in so did not take them up. Wifi good when available however frequently dropped out.

Dear Customer, Thank you for taking the time to leave a comment after your stay at the Mercure Tours Centre Gare et Congrès. Actually, we had to turn off the air conditioning following the recent drops in temperature (5 degrees in the morning). We currently have 25 degrees a day and 8 degrees a night like every year at this time. We can not start heating and air conditioning at the same time. Regards, The reception team

Not a 4 star hotel

Customer review rating 4.1/5

Simon M. Couples - 02/10/2018 AccorHotels certified review

Apart form the inferior location, the rooms felt grubby and not the usual standard of Mercure

Dear Simon M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Comfortable room

Customer review rating 4.1/5

Y E. Couples - 29/09/2018 AccorHotels certified review

Room large, clean and comfortable. Beds overly soft, think there was a quilt underneath us so no support when sleeping. Wifi dreadful, the worst we've had in a Mercure. We managed to sign on in the evening, the connection was very slow and then dropped out and wouldn't connect at all the next morning. breakfast mediocre, not a lot of choice. Air con not controllable enough, just 2 switches.

Dear Ylande E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Mr

Customer review rating 4.1/5

Mark S. Friends - 13/09/2018 AccorHotels certified review

Excellent. Nice facilities. Friendly staff.

Dear mark S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe de Réception Mercure Tours Centre Gare et Congrès

Overpriced & in need of refurb

Customer review rating 4.1/5

Daniel J. Friends - 11/09/2018 AccorHotels certified review

Good points. Bed was extremely comfortable. Breakfast nearly perfect (No toaster & need a 2nd coffee machine.) Staff on reception at check in and check out both excellent. Bad points. Parking in underground secure parking Code for 2nd entrance isnt correct. Free parking very limited. Bedroom dated, carpet very worn, toilet needs replacing. Bed and bathroom very good. Shower was rubbish though. Very overpriced considering its location isnt the greatest, previous night in Novotel Vallodalid was cheaper and miles better and the inbis in Salamanca was also better IMO.

Dear Daniel J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Well run hotel in ideal location

Customer review rating 4.1/5

Patrick H. Couples - 09/09/2018 AccorHotels certified review

Excellent. Friendly service. Good large room. Very good breakfast. Good secure car parking.

Dear PATRICK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès
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