Hotel - Mercure Tours Centre Gare Hotel
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Mercure Hotel

Mercure Tours Centre Gare Hotel

29 Rue Edouard Vaillant 
37000  TOURS
FRANCE

680 reviews
TripAdvisor Rating Based on 680 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week du Lundi au Jeudi de 19h-21h30
    • Opening hours : Week-end Non disponible

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 92 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 838 reviews

Our guest reviews for Mercure Tours Centre Gare Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 680 reviews
AccorHotels certified review
Tony Families - 31/08/2017
« Hard bed and too small for a family »

Not very good

AccorHotels certified review
Camilla Families - 28/08/2017
« disappointing set up »

mislead by the website which doesn't have any pictures of the outside and street view - i would not not have booked it if I had seen. Second room booked for kids and it was made up as a double ,,,,,, Souless

AccorHotels certified review
Suhas J. Solo - 07/08/2017
« Decent »

It was on expected lines.

AccorHotels certified review
Lee W. Families - 27/07/2017
« Nice and comfy place »

Hotel is lovely, reception helpful, helped us to book for dinners with great recommendation. Only problem was car park.

AccorHotels certified review
Chasm Business - 19/07/2017
« Dated rooms, defective elevators »

We had two different rooms and there were issues with burnt lightbulbs, defective elevators. The breakfast however was very nice and the staff was very helpful.

AccorHotels certified review
Anonymous Solo - 12/07/2017

Hotel, staff and room - fine. Breakfast, not taken: dissuaded as not part of a tour group and the cost - ridiculous at €16 for coffee (in room already) and a croissant. Relieved not taken.

AccorHotels certified review
Joyce Solo - 10/07/2017
« A pleasant stay in Tours »

The staff were courteous and helpful. Having a kettle with coffee and tea and bottled water in the room was a nice touch you don't usually get in France. Being so close to the train station and tourism office was very convenient.

AccorHotels certified review
Horatiu T. Families - 05/07/2017
« Ugly old dirty »

Toilet smell horrible, old room,dirty and the toilet paper ,like a napkins it is a must see...maybe the manager thought he will use t clean his nose in the toilet. Paper fas thedimenssions 12x8 cm

AccorHotels certified review
Malfilatre Couples - 16/06/2017
« Perfect!!!!! »

All Mercure team is very kind and professional The smile of each one make you as a privilieg guest July the general manager is a very nice woman, always available for helping you The team from the GM to the nightshift is always ready to support you and make your stay perfect For sure we will go back to visit them as soon as possible

AccorHotels certified review
M. Couples - 12/06/2017
« No froom service a weekends. Not made clear that this includes Fridays Bar not open at all while we were there »

Pleasant staff but no services

AccorHotels certified review
Anonymous Friends - 02/06/2017
« Not "cute," but easy, confortable experience »

Staff were friendly. & helpful. Room clean & large for France. Only problem was not having an outlet for curling iron by mirror.

TripAdvisor review
Couples - 12/05/2017
« Lovely Stay - not so happy with the false accusations »

Nice and central hotel with parking. We e mailed the hotel and they reserved a disabled parking spot for us prior to arrival. We were upgraded to a privilege room as a Accor Platinum member. The room was lovely, clean and large. The bed was very comfortable and the rooms mini bar and tea and coffee making facilities were very welcome after our long drive. The hotel is situated on a "block" of hotels with some student accommodation in the middle. The hotel next to the Mercure was an Ibis Budget. The whole block backed onto the main railway line. Having said that, the room was quiet, and the blackout curtains were effective. We had a room looking onto the main street. After arrival we took a short walk to the main train station entrance, where my wife felt that she could not go any further due to uneven footpath surface. We returned back to the hotel. This took us about an hour or so. On arrival back, I went to collect our welcome drinks ( very good wine and a fruit juice ) and returned back to the room where my wife had gone to bed ( 10pm ). About 1 minute later the receptionist was knocking at the door, demanding entry to the room to inspect the smoking. As the hotel is a non smoking hotel, we respect this, and I do not smoke. If needed the car park area is acceptable. I had not smoked in the room. Having found no evidence of smoking, she left. My wife found the whole incident upsetting, and very stressful. In the morning I went to see the manager of the hotel, but was told that the manager was who I had assumed was the receptionist. The new receptionist/manager apologies, and offered my wife a free breakfast to make up for the unfortunate incident. This was nice, but only one breakfast ... not two ? - well she explained - I was not upset so needed to compensation. My wife was still in bed, so I took a breakfast tray to our room ( just some pastries and a bit of scrambled egg - as breakfast was closing and they had not re stocked ) On investigation outside the hotel, our first floor room, ( we had an open window for ventilation as the air conditioner made noise but not much else - this is normal in Accor properties ) was directly above and next to the reception of the budget Ibis next door. There were cigarette buts and ash all over the street at this location from the night before. This is where the smoke smell came from. The receptionist agreed, (said it had happened before )but no apology. Then tried to charge for 2 breakfasts ! we left.

AccorHotels certified review
Anonymous Couples - 11/05/2017
« Hotel with no soul »

Ugly building and rooms need updating. Not the usual standard of Mercure. On arrival we were given keys to a room that hadn't been cleaned and were given another.

AccorHotels certified review
Anonymous Solo - 15/04/2017

Easy access to Hotel; welcoming reception Room large with comfortable bed ; well soundproofed

AccorHotels certified review
Anonymous Solo - 20/03/2017

From the moment I entered the reception area I was made to feel totally welcome. I felt comfortable and at ease.

AccorHotels certified review
Anonymous Couples - 19/03/2017

quiet room but no air conditioning made a difficult to sleep wifi didn't really work well. faster routers required especially with more guests staying. location a little out of the way but secure parking was important

AccorHotels certified review
Anonymous Couples - 05/02/2017

Staff was very attentive, professional and smiley. Room was spacious, excellent for a short stay, not fussy, very simple and basic really.

TripAdvisor review
michaelfW8278AB Business - 30/01/2017
« Great staff - Lousy wifi »

The staff was terrific, but the wifi was completely UNACCEPTABLE. I couldn't make phone calls, check email, watch video, etc. Almost nothing worked. There was no option to purchase high bandwidth wifi.

AccorHotels certified review
Anonymous Couples - 19/12/2016

Brilliant. Proper kettle and proper mugs for morning coffee. Excellent staff. Very good breakfast. A walk-in shower and then every thing would be perfect! For a double room I think the welcoming drink should be two drinks. It is at other Accor hotels.

AccorHotels certified review
Anonymous Couples - 11/11/2016

Our room, 503 we think it was, had problems in the bathroom. The shower screen on the bath didn't stop water getting out. The bathroom door was wet and swollen at the bottom so it had been happening for some time and should have been attended to. Also, the bathroom sink was very slow running.

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