Mercure São Paulo Jardins Hotel 4 stars

TripAdvisor rating 4.0/5 1,651 reviews
Mercure São Paulo Jardins Hotel
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Hotel extras

  • Privileged Location! 600 meters from Consolação subway station.

  • Ideal for shopping! Next to Rua Oscar Freire & Shopping Cidade São Paulo.

  • Meeting room for small social and corporate events

  • Pet Friendly Hotel! We accept small and medium sized pets (up to 10kg)

  • Easy access to major event such as Expo Center Norte and São Paulo Expo.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Jardins Hotel

Alameda Itu 1151
At Rua Augusta
JARDINS
01421001
são paulo
brazil

Tel: +551130897555

Fax: (+55)11/30897566

Contact email

Check-in from 14h00

Check out up to 12h00

  • METRO :   linha 2 - verde CONSOLAÇÃO

  • By plane

    AEROPORTO DE CONGONHAS At 13km / 8.08 miles

  • By plane

    AEROPORTO INTERNAC. GUARULHOS At 33km / 20.51 miles

  • By car

    MARGINAL TIETE At 15km / 9.32 miles

GPS :-23.561432, -46.662891

Our accommodations

We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.

Standard Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Apartment with twin beds

  • Max. number of persons: 2
  • Area: A partir de 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Apartment with 3 single beds

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

AUGUSTA CAFÉ

Type of cuisine: International

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AUGUSTA CAFÉ

Photo non contractuelle / Strictly non binding

Browse our selection of exclusive wines and take your pick of drinks and cocktails prepared by our staff in a relaxed and cozy setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 139

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 45 people

Find out more

Our guest reviews for
Mercure São Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,755 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,651 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

as usual good

Customer review rating 4.4/5

Arnfinn H. Business - 08/10/2019 AccorHotels review

the rooms/bathrooms seem to be a little worn.

Dear Arnfinn, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Overall a very satisfactory experience at the Mercure Hotel in Sao Paulo.

Customer review rating 4.4/5

Anonymous Business - 06/10/2019 AccorHotels review

The location of the hotel is very convenient and the staff, both at the main desk and for breakfast, were friendly and very helpful. They provided an excellent service with documents that needed to be printed and collated and also provided an umbrella when I needed on. This was always done with a smile and a sense of wanting to make my stay at the hotel as pleasant as possible.

Dear Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Great

Customer review rating 4.4/5

Jorge N. Business - 03/10/2019 AccorHotels review

Very pleasent and the staff really kind

Dear Jorge, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

brilliant Hotel

Customer review rating 4.4/5

Yousaf Business - 01/10/2019 AccorHotels review

totally satisfied and it was my third or fourth stay always good to stay in this place.

Dear Yousaf, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Great localization

Customer review rating 4.4/5

Tiago Business - 30/09/2019 AccorHotels review

Great localization, clean, big room and good break fast

Dear Tiago, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins
Customer review rating 4.4/5

G. T. W. Business - 29/09/2019 AccorHotels review

All in all it was good. This was the second stay for me in the hotel. But I Think you have a way to go with the service in the bar.... IT was bad . IT took very long time from order drink - one day we waited 25 min. And your selectiens of wine could be better

Dear Terje Walter G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins
Customer review rating 4.4/5

May Families - 24/09/2019 AccorHotels review

Very nice we enjoyed it.

Dear May, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

We always look forward to our stay

Customer review rating 4.4/5

Anonymous Couples - 18/09/2019 AccorHotels review

We always stay at the Mercure Jardins when in SP. We have been staying for 15 plus years. Wonderful staff. Always helpful. Thank you

Dear Carolyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Pleasant

Customer review rating 4.4/5

David W. Friends - 06/09/2019 AccorHotels review

The hotel was clean and the staff were helpful and pleasant.

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

A stay in sao paulo

Customer review rating 4.4/5

John1 Families - 03/09/2019 AccorHotels review

The room was clean but a bit outdated. The bathroom had some water damage at the base boards. The staff was very helpful.

Dear John, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

No early check-in, room cleaners that moved your stuff and dirty floors

Customer review rating 4.4/5

Tanya S. Business - 02/09/2019 AccorHotels review

Upon arrival from an international flight the staff was unable to check me in earlier than 2 pm, the check-in time, even when offering to pay extra for the accommodation. All rooms were available at 2 pm and even if some did become available early, they had no idea when and did not offer to provide an update. In addition, each day when the cleaner made-up my room, my dirty clothes, miscellaneous piles and other items were moved and "reorganized", which was not appreciated. I do not want my dirty underwear in a bag among other things.

Customer review rating 4.4/5

Anonymous Business - 31/08/2019 AccorHotels review

I booked a room with a queen bed through Carlson Wagonlit Travel. When I arrived the hotel offered me a room with 3 single beds. As I complained I was told by the person who did my checking the travel agent asked for a single bed which was not which was written on my reservation. I was told there was no room with queen bed available for the 1st night and there was little chance to get a room with queen bed for second night. When I went to the front desk the second day morning I got the same story. Finally as I insisted strongly I got a room with queen bed for 2nd night. I think the staff as the front desk was not train properly to handle customer complaints. They made little effort to try to find a solution on my request which was completely legitimate.

Excellent staff, exempt for the young male waiter at the restaurant.

TripAdvisor rating 4.0/5

ss0fthew0rld Friends getaway - 29/08/2019 TripAdvisor review

May not be the best location, but this 3 star hotel is run like a five star property, you can tell the quality of the management team. Everything in the room works not like the other Mercure’s in the São Paulo, Belo Horizonte and Recife is the worst of all the hotels in the Accor portafolio.

Thank you for your comments about your stay at the Mercure Hotel Sao Paulo Jardins. We were pleased to receive your compliments. We'll be sure to share your comments with all our staff. Your satisfaction is a motivating factor for our employees to work daily to provide impeccable service. We hope to see you soon, please accept our best regards.

Perfect Place to Stay in Sampa

Customer review rating 4.4/5

Joseph Friends - 26/08/2019 AccorHotels review

I loved this location, close to paulista but not too close for traffic to be an issue. Roger took care of us from check in to check out, he was probably the highlight of staying at this location. He went above and beyond in helping my friends and I with our 3 days in Sao Paulo.

Dear Joseph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Roger will receive your kind message! :) Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Everything was done for my stay to be very enjoyable

Customer review rating 4.4/5

Anonymous Business - 23/08/2019 AccorHotels review

I loved the experience

Dear Souleymane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Good

Customer review rating 4.4/5

Rafael R. Business - 20/08/2019 AccorHotels review

Good experience, nice hotel location. But I didn't earned reward point, who can solve this issue? Card no: 30…31BK

Dear Rafael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are checking your Le Club points, soon we will reply to you. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Excelente experiencia

Customer review rating 4.4/5

Ángel P. Business - 15/08/2019 AccorHotels review

Completamente satisfecho

Estimado Angel, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure São Paulo Jardins Hotel. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Rafael Francisco Antoniolli Subgerente Mercure Jardins

William

Customer review rating 4.4/5

Will H. Business - 15/08/2019 AccorHotels review

All was super smooth! Thank you!!

Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Excelent

Customer review rating 4.4/5

Fernando H. D. M. Business - 14/08/2019 AccorHotels review

Always welcome for the team - ROGER is amazing!!

Prezado Fernando, Obrigado pela ótima avaliação do nosso hotel! Não deixaremos de passar seus comentários para a nossa equipe, e em especial com o Roger! :) Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Like

Customer review rating 4.4/5

Vincent T. Business - 06/08/2019 AccorHotels review

Great!!

Dear Mr. Wen. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
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