Hotel - Mercure Sao Paulo Jardins Hotel
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Mercure Hotel

Mercure Sao Paulo Jardins Hotel

Alameda Itu 1151  At Rua Augusta  JARDINS 
01421001  SAO PAULO
BRAZIL

1,474 reviews
TripAdvisor Rating Based on 1,474 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Solarium

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 126 rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,264 reviews

Our guest reviews for Mercure Sao Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,474 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
André M. Couples - 18/09/2017
« Nice atmosphere near r Augusta »

Stayed for one night (leisure)

AccorHotels certified review
Juliano L. L. Business - 15/09/2017
« relationship »

Really bad experience. When I arrived (around 11:30pm) the attendance said that I didn´t have "no-show" but my reservation was with "no-show". I saw him the paper and He oriented me to look for another hotel because my reservations was not more valid. After insist a lot he found a bedroom to me. The hotel is also very old... Elevator really bad condition... Bathroom dirty. I will never more stay on this place and maybe never more stay with Mercure... How the attendance orient me to found another hotel 11:30 pm in São Paulo (dangerous city) ???

AccorHotels certified review
Marnie Friends - 15/09/2017
« good location, nice quiet room, excellent service. »

We found the hotel was in a good location, we had a nice quiet room with very comfy beds, excellent service all round from the reception to the dining room.

AccorHotels certified review
Federico O. Business - 14/09/2017
« It was ok, basic with an big issue as the elevator was only one and not working well »

I think that the hotel could improve as it needs improvement with decoration (need painting and carpet replacement, functionality (elevator) and need to be updated. (look old)

AccorHotels certified review
Ludwig F. Solo - 14/09/2017
« disappointing »

terribel, no flexibility at check in, I arrived in the morning and had to pay early check although the room was available without any urgency cleaning necessary, so no additional costs. room are old, TV old, bathing room smelling

AccorHotels certified review
Eva R. K. Solo - 13/09/2017

As a repeat visitor who always dines in the restaurant I have a wish, please change the music. Have some relaxing Brasilian music instead of the fafed American jazz.

AccorHotels certified review
Jkatk Business - 12/09/2017
« A little tired and needing an upgrade »

Although everything was fine, this hotel is in dire need of a renovation.

AccorHotels certified review
Ana Couples - 31/08/2017
« Good and comfortable »

Comfortable and efficiant

AccorHotels certified review
Detlef R. Solo - 30/08/2017
« Calm, but central place »

Arriving early, I did not expect to check in to a room. But even receiving a message at 10.10 a.m., "your room key is available now", it was not possible. When I returned to the hotel from a walking tour, I was told "it's automatic". I had to wait until noon. Room and service were good, but the shower was completely fix. The place was relatively calm, but quite central at Rua Augusta and close to Avenida Paulista.

AccorHotels certified review
April Business - 28/08/2017
« Beautiful hotel »

The experience was great! I stayed in an updated room and it was beautiful. The only thing that wasn't up to standards was that the heater did not work. It blew cold air all night, which was quite uncomfortable because it was cold outside. Breakfast and wi-fi were delicious.

AccorHotels certified review
Ernesto A. Business - 28/08/2017
« Very good and confortable »

The room was comfortable, the only inconvenient was the calefaction was not working. Nevertheless, the overall experience was good for me, I felt comfortable in my staying and if I were in Sao Paulo Again, for sure I will look to repeat my accommodation in the hotel.

AccorHotels certified review
Anonymous Families - 28/08/2017
« Excellence in all »

Very good, the employees of the hotel to whom we had contact were very kind .

AccorHotels certified review
Ch T. Business - 27/08/2017
« Satisfied »

Hotel staff is.polite and helpful, room is clean

AccorHotels certified review
Anonymous Solo - 24/08/2017

Sheets I slept in were stained. I went to bed so tired and Int woke to see this in the morning. Horrible At breakfast no English newspapers I changed my stay from 3 nights to 1 night. Disappointed

AccorHotels certified review
Lyndon F. Solo - 24/08/2017
« noisy rooms lifts brokendown regularly poor restraunt bar service »

as above

AccorHotels certified review
Richard W. J. Couples - 23/08/2017
« Our Default Hotel when in São Paulo »

This is our usual choice when in São Paulo...excellent location and wonderfully friendly and attentive staff.

AccorHotels certified review
Mr G. Business - 21/08/2017
« Mr G »

Overall satisfied with my stay - clean hotel and friendly staff. However there were continuous problems with the lifts, which was frustrating when my room was on 11th floor.

AccorHotels certified review
Jamie Business - 20/08/2017
« Nice refurbished high rise. »

Overall a good experience. While the high rise has been refurbished you can still see us age and some details do need attention such as limited placement of electricity ports and no USB ports that could help foreigners charge. Thermostat was ancient and hard to figure out, thank goodness for google. Ceiling in the rooms and carpet in the corridor of each level needs updating. Wifi was a necessity and was fairly stable. Breakfast was great and service of all staff was great as well! Speedy checking in at 6am was much appreciated. The gym, pool area and mezzanine level balcony was nice. Overall a great stay at Mercure Jardims!

AccorHotels certified review
Phil Business - 18/08/2017
« Beginning to show it requires severe overhaul »

It was OK. But only one elevator with the key access covered by scotchtape that people would not use it. Also seemed to be falling to bits. The room was looking old with grime in the bathroom area and around the bottom of doors. Standards have fallen and the hotel is feeling old. The reception, dining area and pool/gym area are the only good parts of the hotel. I may stay elsewhere from hereon.

AccorHotels certified review
Tom K. Business - 17/08/2017
« Business Trip Brazil Airlins »

The eggs in the buffet are awful! Put in a made to order egg station. Need two coffee makers as the wait to get Keurig coffee was too long. Good staff at bellman to get taxis!

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