Mercure São Paulo Jardins Hotel 4 stars

TripAdvisor rating 4.0/5 1,636 reviews
Mercure São Paulo Jardins Hotel
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Hotel extras

  • Privileged Location! 600 meters from Consolação subway station.

  • Ideal for shopping! Next to Rua Oscar Freire & Shopping Cidade São Paulo.

  • Meeting room for small social and corporate events

  • Pet Friendly Hotel! We accept small and medium sized pets (up to 10kg)

  • Easy access to major event such as Expo Center Norte and São Paulo Expo.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Jardins Hotel

Alameda Itu 1151
At Rua Augusta
JARDINS
01421001
são paulo
brazil

Tel: +551130897555

Fax: (+55)11/30897566

Contact email

Check-in from 14h00

Check out up to 12h00

  • METRO :   linha 2 - verde CONSOLAÇÃO

  • By plane

    AEROPORTO DE CONGONHAS At 13km / 8.08 miles

  • By plane

    AEROPORTO INTERNAC. GUARULHOS At 33km / 20.51 miles

  • By car

    MARGINAL TIETE At 15km / 9.32 miles

GPS :-23.561432, -46.662891

Currently, close to our hotel

Sao Paulo Modern Art Museum, visit

From 01/01/2010 to 31/12/2019

At 3 km

São Paulo Biennial of Contemporary Art - Videobrasil

From 09/10/2019 to 02/02/2020

At 3 km

The Banespa Building, visit

From 01/01/2013 to 31/12/2019

At 3.4 km

Tour of the Estação da Luz

From 01/01/2017 to 31/12/2019

At 4.1 km

Museum of the Portuguese Language, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 4.2 km

Pinacoteca, São Paulo State Art Gallery, visit

From 01/01/2011 to 31/12/2019

At 4.3 km

Serpentarium, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 5.4 km

Tour of the Sao Paulo Contemporary Art Museum

From 01/01/2010 to 31/12/2019

At 6 km

Festival of Korean Culture

From 09/08/2019 to 09/08/2019

At 11 km

Formula 1 2019 Brazilian "Heineken" Grand Prix

From 17/11/2019 to 17/11/2019

At 17 km

Our accommodations

We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.

Standard Apartment with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Apartment with twin beds

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Apartment with 3 single beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Apartment with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Apartment with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

AUGUSTA CAFÉ

Type of cuisine: International

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AUGUSTA CAFÉ

Photo non contractuelle / Strictly non binding

Browse our selection of exclusive wines and take your pick of drinks and cocktails prepared by our staff in a relaxed and cozy setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 139 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 45 people

Find out more

Our guest reviews for
Mercure São Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,406 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,636 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Agustin C. Friends - 14/07/2019 AccorHotels certified review

It was amazing. All the staff was grateful and pleasant service exelent

Dear Mr. Agustin. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Old facilities, bad smells

Customer review rating 4.4/5

Anonymous Couples - 11/07/2019 AccorHotels certified review

We were at the 14th floor, the smells on the floor were very bad. The room was ok, but the bathroom could be renovated. However the staff at the restaurant and bar were very nice.

Dear Miss E.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about the problems. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

nice friendly people

Customer review rating 4.4/5

Anonymous Families - 11/07/2019 AccorHotels certified review

helpful and friendly

Dear Miss Susan. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Great hotel: breakfast even best...

Customer review rating 4.4/5

Sven Business - 08/07/2019 AccorHotels certified review

Have used most Accor hotels in Sao Paulo and this Mercure is definitely the best (even compared to higher end brands). Breakfast is really a best practice and main reason for coming back: quality is awesome! The staff is great as well: helpful and solved everything fast. They work as a team, which is not so common. Point for improvement: there is no cozy bar to sit nicely and the current solution isnt really appealing.

Dear Mr. Sven. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Wonderful

Customer review rating 4.4/5

Paula K. Business - 05/07/2019 AccorHotels certified review

Staff is amazing, service is perfect, clean and spacious room. I love the Hotel!

Dear Miss K.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Good thechnical room services

Customer review rating 4.4/5

Shalom Y. Families - 04/07/2019 AccorHotels certified review

Excellent clerks services. Our distinction to the attendent Mr. Wonder Ferreira from the Mercure Jardins(al. Out) Hotel. Very good breakfast buffet and gentle personnel including the lady cashier in the front restaurant's desk.

Dear Mr. Y.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Jardin

Customer review rating 4.4/5

Scott S. Business - 29/06/2019 AccorHotels certified review

Excellent customer service as always. Vanessa, Mr. Lee and others were very attentive to my needs and concerns.

Dear Mr. S.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Great

Customer review rating 4.4/5

Guillermina Business - 24/06/2019 AccorHotels certified review

Quick check-in and check-out! Lovely breakfast served until 11 (thats a difference!) Room was super clean I loved the detail oh having a US power outlet in the room

Dear Miss M.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
Customer review rating 4.4/5

Michal K. G. Friends - 22/06/2019 AccorHotels certified review

room size very good . comftable bed maintainance came immidiatly to reset safe code . nice resturant . very good breakfast good location

Dear Mr. g.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Every visit is a treat

Customer review rating 4.4/5

Robert Business - 17/06/2019 AccorHotels certified review

I have stayed at the Mercure São Paulo Jardins Hotel each time I have come to Brazil. Each time has been a joy. From its close proximity to the Paulista, to the local shops surrounding the area there is plenty to do. The rooms are clean, staff is very polite, restaurant and bar have excellent selections. I would recommend the Mercure São Paulo Jardins Hotel to anyone visiting the area.

Dear Mr. M.. We thank you for your comments regarding your stay at Mercure SP Jardins. We are so happy to read that. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Tired decor, not very clean, musty smell in the room

Customer review rating 4.4/5

Anonymous Business - 16/06/2019 AccorHotels certified review

Not very satisfied. The hotel needs to be refurbished, my room smelled and was only superficially clean. Leaky faucets, not set up for working in the room, overall dissatisfied and not worthy of 4 stars.

Dear Mr. A.. We thank you for your comments regarding your stay at Mercure SP Jardins. We apologize about your issues. We inform you that the smeel was about the new bed we changed and the courtines. About the other issues we really apologize. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

good

Customer review rating 4.4/5

Anonymous Business - 16/06/2019 AccorHotels certified review

good

Dear Mr. Adriano. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Slow check in

Customer review rating 4.4/5

Matt Business - 03/06/2019 AccorHotels certified review

The room was fine. A Co-worker complained about mold in the bathroom but I did not have the same experience. The check in and check out processes were incredibly slow and something should be done to make the process quicker. If I have a reservation it should not take more than 5 minutes to have my room card and be on my way.

Dear Mr. M.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about this and inform that every day we are improving our procedures to get better. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Quick business trip

Customer review rating 4.4/5

Mja Business - 24/05/2019 AccorHotels certified review

Everything was okey, the bed better than previous stances. I missed a toaster at breakfast though

Dear Mr. A.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Great location, good rate-value

Customer review rating 4.4/5

Thierry B. Business - 20/05/2019 AccorHotels certified review

The hotel is conveniently located in jardins, within walking distance from restaurants, bars, shopping and a couple of blocks away from Paulista Avenue. Rooms are spacious, good bed, comfortable desk for business travel, the closet has a good size, good safe deposit box. There is no drawers for storage. Bathroom has a correct size, very good shower pressure and hot water. WC pressure is not as good as the shower but is ok. Breakfast is consistent with Mercure hotels and offers a fair variety. Front desk is ok, efficient . Room service is ok, food is good but order takers could improve their verbiage. Overall it’s a good product.

Dear Mr. B.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Great staff, TV system poor, especially CNN . No other English TV except Bloomberg

Customer review rating 4.4/5

Chris J. Business - 09/05/2019 AccorHotels certified review

Great staff, poor TV system. Complained on Day 1 but no fix after 4 nights. That is unacceptable for a hotel of this standing

Dear Mr. J.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about theses problems on the TV and we inform we discovered that we had a problem outside of the hotel. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

unmemorable

Customer review rating 4.4/5

Virginia Families - 05/05/2019 AccorHotels certified review

This is a basic hotel with poor amenities and I was disappointed as expecting more. The desk staff were not very friendly, there was only one lift working, except for a very brief moment, which meant always waiting at the lift. Rooms functional. Pool and gym need upgrading. On plus side not expensive and location good.

Dear Miss V.. We thank you for your comments regarding your stay at Mercure SP Jardins. We apologize about these issues you had in the hotel. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
Customer review rating 4.4/5

Anonymous Business - 29/04/2019 AccorHotels certified review

The air conditioning didn't really cool down the room well.

Dear Mr. H.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about the problem on the air conditioning. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please

old rooms

Customer review rating 4.4/5

Herman Business - 28/04/2019 AccorHotels certified review

this is a really old and bad service my beathroom had water leak

Dear Mr. Herman. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about these issues inside the room. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
Customer review rating 4.4/5

Carlos R. Business - 24/04/2019 AccorHotels certified review

Excellent. Good service very flexible for a good rate.

Dear Mr. R.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
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