Hotel - Mercure São Paulo Jardins Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Jardins Hotel

4.0/5 1,594 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 389.00 BRL Non member rate
From 350.10 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Our rooms

We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.

  • 126 rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,181 reviews

Our guest reviews for Mercure São Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,594 reviews
Couples - 08/10/2018 TripAdvisor review
« BEST QUALITY VALUE IN THE JARDINS AREA »

This hotel is not big but has adequate facilities to match the more costly peers Staff well managed and language skills equal to the best Room adequately equipped and comfortable great shower but no milk for morning coffee Breakfast 7.5 out of 10 but extra charge for boutique coffee

Scott S. Business - 07/10/2018 AccorHotels certified review
« Weekbin São Paulo »

Excellent service, enjoyed the Octoberfest German dinner and beer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Louise Business - 05/10/2018 AccorHotels certified review
« Friendly, comfortable & clean »

Friendly, comfortable & clean. Staff are really good - thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Douglas G. Business - 05/10/2018 AccorHotels certified review

I have stayed at this hotel many times since 2003. It is clean, runs well and the rooms are small but comfortable. It is also located near restaurants and the MASP. However, the water in the showers is either too hot or too cold. The air conditioner is either off or freezing. And charging an electrical device (now that we all have cell phones, computers, iPads, running watches, etc) require getting on ones knees to find an open plug. The breakfast is seriously overpriced. There should be an option of toast, butter, jelly and coffee. I don’t need all the rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas Taylor G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Yvonne Business - 01/10/2018 AccorHotels certified review
« Very near to great restaurants, loved the room, bed was comfy and the onsite breakfast was amazing. »

Guest services including room service was rather quick to respond and all were very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fernando G. Business - 25/09/2018 AccorHotels certified review
« Pleasing »

I Come back every couple of months, so I had to like it. Unfortunately didn’t got an upgrade to a better room. Even if I’m a “gold” member of mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando Gomes g., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 19/09/2018 AccorHotels certified review
« Adequate but an average hotel in need of refurbishment »

The plus is the hotel is in a good location, my room was a good size, bed was comfortable, breakfast was adequate, a real toaster and the ability to order a fresh omelette from the kitchen would be nice. The negative which is a personal opinion, my room was old and in desperate need to of refurbishment, the floorboards near the bathroom were decaying from water damage, the tap in the sink was cracked and leaked whenever I used the water, the walls need a fresh paint job. The room needs more power points and charging points for business travellers and their equipment (laptops, phones, tablets etc.) there is no central light switch by the bed, which means you have to switch of the central lights from the entrance door and then walk around in the to find the bed. Staff are polite but not particularly friendly. This is not a great hotel for business travellers. My room looked directly into offices where people can see me if I opened the curtains. its very unlikely I or my company would use this hotel again, id rather pay more for a nicer more modern hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petrova Laura L., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Timoteo G. Families - 18/09/2018 AccorHotels certified review
« Decaying culture »

I've been to different Accor hotels, and as much as I felt like this one has the "marks" of an Accor hotel, it's not as intense. Everyone was doing "just enough". Maybe the hotel needs to do something to keep the staff motivated, the rooms better equipped, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timoteo G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Oded K. Business - 06/09/2018 AccorHotels certified review
« Terrible expirence »

One of the worse hotel stays I have ever experienced. Poor maintenance and terrible customer service. We were stuck in the hotel elevator for 40 minutes with no assistance from hotel staff. We were able to open the doors and jump from the elevators.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oded K., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Gisella Couples - 30/08/2018 AccorHotels certified review
« Nice experience in a nice hotel »

The hotel is really good and well located. My room was spacious, clean, with a king bed. The only reason not to rate 10: in the room almost has no electrical outlets. Considering that each person carries with him/her at least one cell phone, one would expect to find easily accessible sockets at the head of the bed or at the desk, for example.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Anonymous Business - 29/08/2018 AccorHotels certified review
« Extremely disappointing and will not stay here again »

The hotel accommodations were mediocre, the staff was unhelpful and oftentimes rude. The elevator malfunctioned while I was staying at the hotel and myself and 4 others (including a small child) were stuck on the elevator for 40 minutes. The staff did a TERRIBLE job of communicating with us while we were stuck and were not able to remedy the issue. We had to pry open both sets of doors and jump out of the elevator. It was a terrifying experience that should have been taken care of immediately. They did not have the appropriate staff on hand to help and the staff was extremely rude following the incident. I understand that maintenance issues happen, however the way in which it was handled was inexcusable.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Diego P. Business - 29/08/2018 AccorHotels certified review
« Excelent »

It was a good expirience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Luciano L. Families - 28/08/2018 AccorHotels certified review
« Good »

The elvador was defective, and we had to use the stairs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Mel F. Business - 27/08/2018 AccorHotels certified review
« Nice small hotel for business trip »

The hotel had fairly good amenities, and the room was spacious and tastefully furnished. The restaurant offered wide selection for breakfast and excellent coffee choices. I was particularly impressed that there was a kitchen staff who was constantly taking samples of the food to check out the quality. However, I was disappointed that no change in the main breakfast food items. By the 3rd breakfast, I was not enjoying it as much. Over-all, am very happy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Luca Business - 26/08/2018 AccorHotels certified review

I always stay with you because the location is perfect for me . I appreciate the rooms privilege but you should renovate the bathroom . It really needs an update . Breakfast is great .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

David S. Business - 20/08/2018 AccorHotels certified review
« Great value and location »

I was very happy with the cleanliness and comfort of the room that I had. Staff were very helpful and polite and also quick to satisfy any requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Ary Business - 12/08/2018 AccorHotels certified review
« Exactly what a business hotel should be. »

Outstanding rooms. Friendly staff. Minimalist features taken a step further. Will certainly recommend to fellow travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dtg Business - 11/08/2018 AccorHotels certified review

Very comfortable hotel. Minor points: more plugs for recharging phones/laptops needed. Front desk checkin is still slow as only one of three people was allowed to do this.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente,

Louis Solo - 11/08/2018 AccorHotels certified review
« Hotel is fine, needs heat. »

Everything was fine with the exception of no heating in the room. The fact that the temperature control in the room has a heat setting creates confusion. Had I known there was no heating, I wouldn't have stayed in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louis Hal Z., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Luciana M. Business - 01/08/2018 AccorHotels certified review
« Satisfeita. »

A certeza de que voltaremos.

Our hotel has responded to the review
Our hotel has responded to the review

Senhora Luciana, Agradecemos os comentários sobre sua estada no Mercure São Paulo Jardins. . Foi com prazer que recebemos seus elogios. Não deixaremos de partilhar os seus comentários com toda a nossa equipe A sua satisfação é um fator motivador para que nossos colaboradores trabalhem diariamente no intuito de prestar um serviço irrepreensível. Esperamos revê-lo em breve, queira aceitar os nossos melhores cumprimentos.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 389.00 BRL Non member rate
From 350.10 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates