Hotel - Mercure Sao Paulo Jardins Hotel
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Mercure Hotel

Mercure Sao Paulo Jardins Hotel

Alameda Itu 1151  At Rua Augusta  JARDINS 
01421001  SAO PAULO
BRAZIL

1,464 reviews
TripAdvisor Rating Based on 1,464 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Solarium

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 126 rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Sao Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,464 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
jamesgT7543IO Business - 25/07/2017
« Great all around »

Excellent hotel for our conference business. Staff are friendly and helpful, restaurant is very good, and the small bar area was perfect for meeting colleagues for a night cap. Wifi works well and is hassle free. Rooms are nice and up to business class standards. Only complaint: the elevator security cards are a bit tricky to use and the doors close too quickly.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Couples - 09/02/2017
« Efficient & very functional, Great location »

We enjoyed our stay here for 4 nights. Comfortable and spacious squared rooms with plenty of windows, very comfortable beds and pillows, wifi worked great, A/C worked great, nice hot water. We especially liked the heated indoor pool with an outdoor terrace area and the clean gym. Lobby is very modest but there is also a nice upstairs lounge area adjacent to the pool/workout room. We ordered room service twice- first night food was great, second time not so good. We would definately stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr On behalf of all our staff I would like to express our gratitude for the choice of Mercure Hotel São Paulo Jardins and for the time it has made available to us to leave us your comments. All your information is very valuable as it will help us to offer an even better service in the future. We will be fully available on your next trip to São Paulo. Best regards

TripAdvisor review
T_Carvalho Business - 30/10/2016
« Good hotel »

Good for business and good for tourist. The facilities and the location are great. The wine menu is not great, but it is fair. The food menu is not fantastic, but it is fair. If I had to say something bad about the hotel, I would point out the uniform of the front desk staff (for males). It looks cheap. It would be better without the jacket.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

TripAdvisor review
Couples - 20/10/2016
« Average Experience »

The hotel is in a good location within the Jardin district close to the main high street - Paulister. The hotel was clean and beds comfortable and bedroom was of a good size. The bar area was poor and really not existent. swimming pool was small but functional. Staff not really personable but were efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Mercure hotels always want to provide the best service quality in their stays; By consequent, your opinion is important to us. We assure you that the necessary measures to improve the quality of services that referred to us will be taken. Again, we appreciate your comments and hope to regain your confidence at a future stay. In anticipation of the (a) host briefly, please accept our best wishes

TripAdvisor review
Solo travel - 09/09/2016
« very good »

The location is excellent , attentive and courteous staff , very good nstalações . Also usually staying at mercure Alameda, which already includes the cafe in the morning daily . The two are equivalent . Certainly recommend this hotel and the mercure Alameda

Our hotel has responded to the review
Our hotel has responded to the review

Obrigado por avaliar nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente,

TripAdvisor review
Business - 31/05/2016
« excellent choice »

I need to go to São Paulo once a month to work. I always choose this hotel because your excellent location and good service. Furthermore, the price of the stay is very attractive. in a nut shell, I Irecommend it in your stay in São Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

We appreciate your feedback following your stay at the Mercure Sao Paulo Jardins Hotel. It was pleased to receive their congratulations. Not fail to share their comments with the whole team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. In anticipation of the (a) welcome again, please accept our best regards

TripAdvisor review
Business - 19/04/2016
« Stay in Sao Paulo »

Good location 3 blocks from Av. Paulista, a lot of restarurants, shops in the surrounding, also Metro sttaion close, safe area. Good breakfast buffet, nice staff, comfortable rooms with a lot of space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins Hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Business - 11/04/2016
« Under Expectation - Abaixo da Expectativa »

My reservations was not honored under the excuse that the "rooms had technical problems", BOTH! OVERBOOKING? Nobody apologize for that and we were transferred to another Mercure, absolutely inconvenient for us in terms of location, environment, etc. Despite the fact that my reservation was made in advance (and also we had been charged at the moment of the reservation) no one called us to inform the problem. We arrived in the evening, very tired after many hours traveling and was obliged to move to another side of town. This is lack of consideration. NOT STAYNG AT MERCURE ANYMORE!

TripAdvisor review
Solo travel - 15/11/2015
« Good location, but not for travelling on business »

The hotel is located in a poshy quarter of the city. The hotel is below the standards of the Mercure brand in Europe: long waiting time at the desk and incompetent staff, small rooms. I only paid 200 BR$ (week-end offer), but it did not worth much more. Standard price of 1.270 BR$ is a joke.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
Business - 21/10/2015
« enjoyable stay »

I was recommended this hotel by a Brazilian friend and it was 100% perfect. They room was comfortable and clean. The bathroom was good. The breakfast was great. The staff were very helpful. I'd definitely return again.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
mb1818 Solo travel - 17/08/2015
« Very nice hotel in a great location! »

Clean hotel with nice amenities. Helpful staff. Good price which included breakfast and wifi. Even a few English language channels to watch some TV in the evening. Shower has fantastic water pressure!

Our hotel has responded to the review
Our hotel has responded to the review

We appreciate your feedback following your stay at the Mercure Sao Paulo Jardins Hotel. It was pleased to receive their congratulations. We will certainly share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. In anticipation of the (a) welcome again, please accept our best regards.

TripAdvisor review
Couples - 21/07/2015
« Perfect hotel on a perfect spot »

From check in to check out we had a wonderful time at this hotel. It is located in a very good part of town, with lots of good shops , restaurants and theatres at walking distance. The acomidation is very confortable, charming and quiet which we very much apreciated. The staff is cheefurl and very well trainned. Overall we can say that staying at this hotel made our holiday even better.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Business - 27/05/2015
« Great location. Easy access. Very convenient. »

I travel frequently to SP mainly for business and usually stay at this location. Well priced and VERY well situated. Very close to restaurants, shops, transport and other services. Definitely a good choice.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
sampa65 Family - 12/05/2015
« pleasent weekend »

clean bedrooms, helpful and courteous staff, very good breakfast with healthy and hot options, including soy milk or gluten free food for allergic people. Good location, parking avaiable nearby by a small fee for guests

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Solo travel - 25/01/2015
« Excellent Location and friendly staff »

The Hotel is extremely well located 5 minutes walking from the famous Avenida Paulista and the famous book and CD shop "Livraria Cultura. The staff is extremely friendly and helpful. The room is spacious with modern furnitures. Breakfast is great and the swimming pool in the health center is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We appreciate your comments regarding your stay at the Mercure Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Priegue General Manager

TripAdvisor review
Solo travel - 23/01/2015
« Good room, not-so-good bathroom »

Mercure São Paulo Jardins is a nice hotel, with really friendly and helpful staff. The room itself is very comfortable, good Mercure standard. However, the bathroom is what made my stay less than perfect. Not only is the toilet area too small and cramped but the showerhead was farly old (with a very uneven water flow) and not enough hot water, at least on a higher floor (my room was on the 11th). Breakfast was too expensive for Mercure standards (about $15 per person). Also, locationwise, if you look it up on a map, you will see it is only a mer 3 blocks from Av. Paulista, which is excellent. However, the hotel is down the hill. So, the three blocks up to Paulista are on a fairly steep walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ed, Thank you for your evaluation regarding your stay at the Mercure Jardins. Your comments were registered. I am sure that this feedback will serve as an encouragement for us to improve the quality of our services. We hope to receive you again in the future. Sincerely, Carmen Priegue General Manage

TripAdvisor review
Business - 22/11/2014
« Must do better »

Toilet blocked on arrival and overflowed. Technician couldn't be bothered to clean up after himself. Staff generally disinterested. Front desk more interested in talking amongst themselves than serving customers. When I asked for the internet password was told he didn't know and hung up.

TripAdvisor review
Marco G Business - 20/11/2014
« Excellent Location & Price - Value »

Mercure Jardins is located 2 blocks from Av Paulista and walking distance to many top restaurants and bars. Rooms were very nice, clean and the beds were comfortable. Hotel service was also very good. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, Thank you for taking time to share your comments regarding your stay at your hotel. Your feedback is very important so that we can improve our service. We hope to receive you again in the future and that your next stay will be pleasant as the previous one. Best regards, Maria Del Carmen Priegue Y Rey General Manager

TripAdvisor review
Business - 31/10/2014
« Good location, decent hotel »

It is a little expensive for the experience, but I would consider staying here again. The location is great for business and leisure. The bathroom fixtures need an upgrade. They were dripping water unless squeezed really hard. The service and the lobby were very good, no complaints there. There was always someone who spoke English at the reception desk whenever I needed something.

TripAdvisor review
Business - 24/10/2014
« Best asset: Good central location »

Good: Central location in a reasonably safe area, good breakfast, clean, decent in-house restaurant, quite comfy bed/pillow Not so good: Some reception staff not very service-minded (mostly OK), slow check-out, worn rooms in need of refurbishment, fixed ceiling-mounted shower (no separate faucet), slow-flushing toliet

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