Hotel - Mercure São Paulo Jardins Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Jardins Hotel

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4.0/5 1,566 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 323.10 BRL Non member rate
From 290.79 BRL Member's rate Members’ Rate, join while you book
10.00P
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.

  • 126 rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,631 reviews

Our guest reviews for Mercure São Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,566 reviews
AccorHotels certified review
Maurice W. Business - 02/06/2018
« Excellent! »

Room was comfy, close to everything, staff very helpfull and nice, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Alexandre S. Business - 24/05/2018
« It was a noise bad experience »

They checked me on a room on the 10th floor in front of the door with access to the staff service elevators. At very early in morning your staff made un unstoppable noise of the kitchen utilities, moving furniture, conversation, doors open and closing. I thought that you have a kitchen on the same floor. Believe me, I am very patient and I am not the type of complaining. They ruined my sleep and I had to open the door and complain to one person of the staff who only looked at me and was static. He does not apologize. Terrible experience. I took a picture of the service elevator hall that looked like a warehouse for service chairs and trolls.

AccorHotels certified review
Eduardo G. W. S. Friends - 23/05/2018
« nice stay »

nice room, friendly staff, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Samuel J. Business - 16/05/2018
« Not bad »

Average. The bathrooms were a bit run down. There was no milk powder for the coffee and when I ask the guest service instead of helping me he told me to contact the restaurant myself . I dont speak Portugaise so I gave up. It was a bit strange. But on the +tive side when I needed some help on stiching a button the houskeeping was very helpful to do it out of the way. The rooms were clean. Room service is pathetic and takes a long time and food arrives cold. Overall since you travel for business it is okay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Chris Friends - 12/05/2018
« Very good hotel in an excellent neighboorhood »

This was my second time at the Mercure São Paulo Jardins hotel and I'm looking forward to a third perhaps next year. This is a very good hotel with clean rooms, a professional staff, and a prime location in São Paulo. The only (slight) complaint that I have involves a special booking that I had to arrange for this recent stay. Nobody got back to me so I had to settle everything during check-out. This delayed my check-out. Because the front desk was busy at that time, I did have to wait for other guests and in-coming calls but.... sometimes these things happen. I recommend the Mercure São Paulo Jardins and look forward to a future stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Business - 10/05/2018
« Sleepless night »

Stayed up all night with a pumbling noise from the room next door that happened every hour throughout the night.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Business - 07/05/2018
« as usual, the hotel had a very friendly and supportive team. No unpleasant surprises:) »

After numerous visits to your hotel, it is now like returning to my home away from home. The team is consistently very helpful and supportive. The rooms are clean, functional--nice but basic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anônimo Couples - 04/05/2018
« More than I expected »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Marco Business - 28/04/2018
« Good hotel (in need of renovation) »

Business trip to Sao Paulo. Hotel is very well located (close to Avenida Paulista) and service is always great. The rooms and hallways need renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Ana P. Couples - 24/04/2018
« ok. »

the hotel staff did not go out of their way to meet my requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara H., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
F. Business - 23/04/2018
« Very well located and friendly staff »

Hotel is situated in a very good area of Sao Paulo, lots of restaurants nearby. Staff is friendy and room is very clean. However for guest arriving very early and no rooms are available, the shower at the gym should be upgraded with a closed door and hot water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Clarice Couples - 19/04/2018
« Very good staff and great location. »

The hotel is located in a great part of the city close to the Avenida Paulista and Oscar Freire Street, as well as some fantastic restaurants. The staff were very professional and attended to our requests promptly and without fuss.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Families - 17/04/2018

Excelente estadia no hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Antonio Families - 09/04/2018
« Great! »

Good...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Claudio R. Business - 08/04/2018
« Nice hotel with good position »

Nice hotel with kind people. My room was big and clean. Also breakfast was very good with a lot of choise. The only ”negative" point is the fitness room that is very small...but better than nothing ;-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
G L. Solo - 04/04/2018
« Fine for a short stay »

Liked the room, staff were friendly and helpful and the hotel is well located for sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Alia Couples - 03/04/2018
« Wish we could've spent more days in this hotel! »

We were extremely impressed by the hotel and our stay there. The hotel lobby appeared to be extremely new, our room was clean, up-to-date, and extremely comfortable, and the hotel staff were friendly and helpful. The breakfast was far better than any of the breakfasts offered at our other hotels (including a Sheraton Resort in Rio de Janeiro). Mercure was extremely accommodating, offering us a later check-in and a later check-out since our flight was at 8 pm that day -- we were even able to leave our luggage in the hotel while we enjoyed our last day in Sao Paulo. Wish we could have spent more than one night at Mercure. We will DEFINITELY be staying here on our next visits to Sao Paulo! Can't wait to see the Mercure staff again soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Business - 25/03/2018
« the entire staff made certain that all my needs were satisfied »

The reason that I have been staying at this hotel in SP for the last ten years, is because the staff knows me and does everything to satisfy my needs. People like Vanessa and Roger, go out of their way to help me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Simon M. Couples - 23/03/2018
« Honeymoon »

Great location and large, clean room with a great shower. We had breakfast a couple of times which was really good. Thanks. The only thing I would mention is that at breakfast there were food hygiene analysts taking food samples in plastic bags on at least a couple of occasions. I can understand it to a certain extent, but it was distracting and seemed wasteful of the food being taken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Claude B. Couples - 16/03/2018
« Very friendly staff »

The room we got was clean as expected and all furnishings in great condition and updated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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