Hotel - Mercure Sao Paulo Jardins Hotel
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Mercure Hotel

Mercure Sao Paulo Jardins Hotel

Alameda Itu 1151  At Rua Augusta  JARDINS 
01421001  SAO PAULO
BRAZIL

1,446 reviews
TripAdvisor Rating Based on 1,446 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Solarium

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 126 rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,881 reviews

Our guest reviews for Mercure Sao Paulo Jardins Hotel

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,446 reviews
Certificate of excellence 2016
AccorHotels certified review
Larissa Couples - 19/06/2017
« Excelente »

Superou todas as expectativas.

AccorHotels certified review
Peter B. Couples - 18/06/2017
« Comfortable hotel in great location »

From check-in experience through restaurant and bar staff to our housekeeper, every staff member we encountered was excellent. Our room was very spacious with a nice view across the local area. Good breakfast. Liked the pool area. Great location with easy access to metro at the top of the street.

AccorHotels certified review
Apurva C. Business - 11/06/2017
« the staff is the best and accomodates all request, including late check out. »

Even though the reservations were made for the wrong dates, Roger made a room available for me and even upgraded me, because of my gold status. Vanessa was able to get me a late check out on a complementary basis. This was of great help because I had a sprained ankle and had a late flight out.

AccorHotels certified review
Anonymous Business - 08/06/2017
« Very average + request to pay extra for early arrival  »

The hotel is OK, but not at "mercure-level" in europe as a Accor hotel member (whatever the Level) i'd expect not to be requested to pay extra 1/2day to get a room early in order to take a shower just after my flight (they all arrive early in the morning...) and, as it's the case with Hilton, be offered 1-2 bottles of water rather than being charged 6.5 R$ for them...

AccorHotels certified review
Anonymous Business - 07/06/2017
« It's ok »

World's longest checkin!!! So inefficient it is mind bugling. It took 3 times to get my room key right. Great breakfast No face cloth in washroom

AccorHotels certified review
Marcelo G. Business - 04/06/2017
« Good hotel with too few outlets »

Everything was to my satisfaction: great location, well-maintained room, courteous and efficient staff. The only problem I have is with the number and location of power outlets. Too few (two single-outlets, one with the nightstand lamp, the other empty but because the electric kettle's plug was not compatible), located in odd places (one low down behind the bed, the other near the TV). When traveling, one needs to charge cellphones, tablets, notebook computers. One does need to turn on the kettle if one is to make a cup of coffee or tea in the morning. Good thing I always bring along adaptors and power strips when I travel, but those who don't… Please do modernize. More outlets, and please have Brazilian-standard outlets as well. The kettle will thank you.

AccorHotels certified review
Varun V. Business - 30/05/2017
« Good amenities and comfortable stay »

The overall experience was good, please improve the menu options at the restaurant and I was billed 3 days for breakfast which was taken by someone else, and was corrected once I pointed out during checkout.

AccorHotels certified review
Anonymous Business - 13/05/2017
« Gutes Hotel »

War alles okay.

AccorHotels certified review
Anonymous Business - 05/05/2017

reception was excellent and professional (special thanks to Vanessa) room was clean and operating properly. breakfast service was much better than in the past--nice!

AccorHotels certified review
Anonymous Business - 01/05/2017

Satisfied

AccorHotels certified review
Anonymous Families - 29/04/2017

Agradavel.

AccorHotels certified review
Anonymous Solo - 27/04/2017

Very good. Roger on reception was very, very professional. A member of staff to treasure and look after.

AccorHotels certified review
Anonymous Business - 25/04/2017

The hotel, room and staff were very nice. There was a short wait for check-in and check-out but overall very good.

AccorHotels certified review
Anonymous Business - 20/04/2017

Front desk staff is always excellent, very helpful with excellent sense of customer service.

AccorHotels certified review
Anonymous Business - 18/04/2017

Excellent service, clean rooms, friendly staff always ready to help at reception. Good food with room service and they don't keep you waiting. Great location very close to everything.

AccorHotels certified review
Anonymous Couples - 17/04/2017

Friendly, helpful, and competent staff, the most comfortable bed in town.

AccorHotels certified review
Anonymous Business - 17/04/2017

I have mentioned the same at Booking.com, but I will do it here as well. The day that I arrived I waited for long 8 hours until the check in, was a cold day and I wanted to have a warm shower after unpacking at my room. To my surprise the water coming out of the shower was freezing cold and I need to rush to a meeting, and the maintenance staff who came to fix it couldn't do it at that time. So I left the room shivering to the commitments I had for the day. When I came back I need it to wait long for the water to warm up. I was not expecting that on my arrival day.

AccorHotels certified review
Anonymous Business - 14/04/2017

my room was very noisy since there was a gap between the window and the wall separating my room from the neighboring room. Although the conversation my neighboring guests had very not loud, I could hear everything as if they had their conversation in my room (the conversation was in Portuguese--so, at least I could not understand what they were saying). I notified the front desk--but no action was take:( Also, the front desk was not manned adequately during peak hours. Lots of people in the back office--but only one person at the front desk. Luckily, one of your team members (Vanessa) came to help out. She was actually the most friendly member of your team!

AccorHotels certified review
Anonymous Solo - 12/04/2017

Tranquila,sem problemas. Check-in e check out rápidos.

AccorHotels certified review
Anonymous Couples - 11/04/2017

Professional and friendly reception staff. Room was good size and very clean. Nice location and breakfast selection. Will definitely go back.

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