Hotel - Mercure São Paulo Jardins Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Jardins Hotel

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4.0/5 1,547 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 389.00 BRL Non member rate
From 350.10 BRL Member's rate Members’ Rate, join while you book
10.00P
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 126 rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,359 reviews

Our guest reviews for Mercure São Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,547 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Antonio Families - 09/04/2018
« Great! »

Good...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Claudio R. Business - 08/04/2018
« Nice hotel with good position »

Nice hotel with kind people. My room was big and clean. Also breakfast was very good with a lot of choise. The only ”negative" point is the fitness room that is very small...but better than nothing ;-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
G L. Solo - 04/04/2018
« Fine for a short stay »

Liked the room, staff were friendly and helpful and the hotel is well located for sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Alia Couples - 03/04/2018
« Wish we could've spent more days in this hotel! »

We were extremely impressed by the hotel and our stay there. The hotel lobby appeared to be extremely new, our room was clean, up-to-date, and extremely comfortable, and the hotel staff were friendly and helpful. The breakfast was far better than any of the breakfasts offered at our other hotels (including a Sheraton Resort in Rio de Janeiro). Mercure was extremely accommodating, offering us a later check-in and a later check-out since our flight was at 8 pm that day -- we were even able to leave our luggage in the hotel while we enjoyed our last day in Sao Paulo. Wish we could have spent more than one night at Mercure. We will DEFINITELY be staying here on our next visits to Sao Paulo! Can't wait to see the Mercure staff again soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Business - 25/03/2018
« the entire staff made certain that all my needs were satisfied »

The reason that I have been staying at this hotel in SP for the last ten years, is because the staff knows me and does everything to satisfy my needs. People like Vanessa and Roger, go out of their way to help me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Simon M. Couples - 23/03/2018
« Honeymoon »

Great location and large, clean room with a great shower. We had breakfast a couple of times which was really good. Thanks. The only thing I would mention is that at breakfast there were food hygiene analysts taking food samples in plastic bags on at least a couple of occasions. I can understand it to a certain extent, but it was distracting and seemed wasteful of the food being taken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Claude B. Couples - 16/03/2018
« Very friendly staff »

The room we got was clean as expected and all furnishings in great condition and updated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Business - 14/03/2018
« an overall friendly and supportive hotel staff (particularly the front desk) and a nice quiet room »

see title

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Daniel Business - 13/03/2018
« Good location »

Good location, a little bit noise. Good staff, always willing to help. The restaurant is pretty regular and the gym is below expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel L., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Herminia V. Business - 04/03/2018
« satisfatoria »

agradavel

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor (a) Souza, Agradecemos os seus comentários no seguimento da sua estada no Mercure Sao Paulo Jardins Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

AccorHotels certified review
Rael Families - 27/02/2018
« Amazing experience »

All the staff is really, really gentle and helped me to reach all the places I gone visit! Special thanks to Josi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anna Business - 27/02/2018
« Inovice request »

a good experience, very good location, near to shopping and anything. PS: can i get an invoice from Mercure hotel Sao Paulo by eamil ? I need it urgent, many thanks. Pls let me know any contact eamil, that i can send my personal inforamtion for checking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Business - 19/02/2018

We have previously stayed at this hotel and were very impressed, however on this occasion we felt the housekeeping was not up to standard throughout the hotel. The lifts were dirty and there is a general feeling of someone neglect. The hairdrier did not work and had to be replaced and the room did not feel clean. The telephone, airconditioner control, tv remote are very dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Business - 16/02/2018
« I love the hotel, but it could be even better »

The staff is professional and courteous. The location is fantastic. The beds are super comfortable, and I can control the room temperature. However, it would be great if there were an iron and an ironing board in each room (there is only one for the entire hotel, and it is in very poor condition). In addition, there are very few hangers in the closet. And some times, the safe in the closet does not work. Overall, the rooms could use a facelift. They are a bit dated and in need of an upgrade. But overall, I love the hotel and feel very at home there.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Pilar D. Business - 15/02/2018
« Good. »

in general was good. I only had one concern regarding cleaning the room the first day, (I arrived early in the morning 7am, so I reserved one night more) I took a shower but when I go back at night the room was not clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Del Pilar Diaz Serraldez, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Families - 11/02/2018
« Shower got cold »

The hot water in shower got cold after 5 mins.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megumi Fukukawa, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Daniel D. J. L. Business - 11/02/2018
« Every employee was educated and gave to me attention »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Rique Couples - 09/02/2018
« Terrible Bed, bad linens »

The staff was super friendly, the location is great. The bed had an old mattress which was bent at the feet of the bed. My back literally hurts from sleeping there. The linens are terrible which surprises me since so many great linens come from South America.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manrique Antonio Cartin Hidalgo, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Tony M. Couples - 08/02/2018
« Pleasent hotel, well situated for city centre with very professional but friendly and helpful staff. »

Comfortable stay, facilities all fine and staff very helpful. Some reasonable restaurants nearby and the hotel restaurant good but expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Rafael Couples - 07/02/2018
« Great Stay »

We had a good time there, nice and clean room, good bed and a amazing wake-up break fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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