Hotel - Novotel Milano Malpensa Airport
Novotel Hotel Novotel Hotel

Novotel Milano Malpensa Airport Hotel

4.0/5 1,380 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • MALPENSA AIRPORT (Paying)
    • MALPENSA APT GATE 7 (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early CHECK-IN from 9.00 AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court
    • Outdoor tennis court
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-00:00
    • Opening hours : Week-end 06:00-00:00
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 208 rooms
  • 158 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 150 family rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,118 reviews

Our guest reviews for Novotel Milano Malpensa Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,380 reviews
Eldad L. Friends - 16/03/2019 AccorHotels certified review
« nice and clean, close to the malpensa air port »

nice and clean, close to the malpensa air port, we stay one night, it fit our needs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Business - 11/03/2019 TripAdvisor review
« Breakfast »

You have to teach to the very "important" woman in breakfast room, how to work with customers.From the other side, the food wasn´t very good by breakfast: bacon not fried, omlett was like grey porridge.

Ülo P. Business - 07/03/2019 AccorHotels certified review
« The room was not ready for 3 people, as ordered, but they have done it quickly. More worse was to buy one breakfast, very agressiv lady there and I had t w i c e to order it in reception. »

The room was not ready for 3 people, as ordered, but they have done it quickly. More worse was to buy one breakfast, very agressiv lady there, no helpfull and I had t w i c e to order breakfast in reception. In the same time breakfast was really poor and not professional made. No discount for breakfast for AccorHotels Gold member?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Kerem T. Families - 06/03/2019 AccorHotels certified review
« Convenient and Comfortable »

The hotel is located next to Milan - Mslpensa motorway and it is just 3 Km away from Terminal 2. It has lots of free parking spaces around it as well as basement parking. The hotel is new, spaceous and impressive in general. Rooms are well equipped and bathroom is very modern. We checked out at 4:30 am and complementary croissants and coffee were offered at reception area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Paul J. Families - 05/03/2019 AccorHotels certified review
« A convenient and comfortable stay. »

The hotel is well located, the staff were friendly and helpful, and the rooms were clean and comfortable. The added bonus of the airport shuttle bus made it perfect for a brief stopover before catching an early flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Anonymous Families - 04/03/2019 AccorHotels certified review

Lovely room and decor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Sergey Families - 26/02/2019 AccorHotels certified review
« Nice stay before early morning flight »

Good price for room for two adults and two children. Comfortable sofa for the children. Quick check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Herve R. Business - 23/02/2019 AccorHotels certified review
« The best place to stay near Malpensa if you don't want to pay double for the Sheraton airport »

Smily & friendly welcome, fast check-in and kind upgrade to a junior suite as Platinum frequent Guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Bostjan P. Friends - 20/02/2019 AccorHotels certified review
« Good hotel for overnight before or after the flight. »

As a gold ACCOR member are Novotel hotels my preferred; behind Sofitel and Pullman. Novotel Milano Malpensa is a great hotel for overnight before or after the flight. They offer also package ,, sleep, park & fly ,, So you can park your care in there’s garage for 15 days for free. Extra days thay charge only 6 eur per day. I have a negative comment only on organization at the breakfast. During our stay at the hotel (16-17 February), I needed to call waiter to update ampty plates. All salami, chess; eggs and breat plates were empty. After 10 minutes of waiting I steeped into the kitchen and asked to change ampty plates. The waiters look and response was not pleasant. I know this can happen sometimes; but if you know that hotel is fully booked with guest, cariers crew and groups you should be better prepared and organized. But food and choices at the breakfast is great and tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We are sorry for the inconvenient had during yor breakfast and we thank you for your suggestions to be better prepared next time. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Anonymous Friends - 11/02/2019 AccorHotels certified review
« Brief stay & no problems »

Friendly, helpful staff. Clean and comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Business - 06/02/2019 TripAdvisor review
« Great hotel for short stay »

Great hotel with good food close to the airport. Ideal for business visits in Milan area if time is important.Restaurant and rooms are great value. Staff always friendly. Airport shuttle available. Distance to airport by car 5 minutes.

Terry G. Business - 24/01/2019 AccorHotels certified review
« Adequate and Clean »

On a business trip and was staying at this venue for a meeting. The hotel is clean and some of the staff friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Andrea Business - 20/01/2019 AccorHotels certified review
« Very good experience »

I’m fully satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Anonymous Families - 16/01/2019 AccorHotels certified review

Helpful staff. Great location. Restaurant good value for money. Rooms clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Family - 07/01/2019 TripAdvisor review
« Nice place for a short stay. »

The entrance and lobby bar looks great, but the room was dirty with a carpet spotted all over.The air conditioner was switched off so the room was cold when we entered and it took more than half an hour to warm up. The receptionists were extremely polite. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for taking the time to review. I personally reported your compliments to the reception staff and the lobby cleaning staff. Our staff is daily committed to keep the standard of our hotel high. Regarding your report on the room I'm really sorry. I spoke personally with the housekeeper and I took the necessary measures to ensure that this does not happen again. I hope to have you as our guest again. Best regards, Andrea Morandini General Manager

Arupkumar B. Business - 28/12/2018 AccorHotels certified review
« Ordinary. Quality of the rooms and service did not justify the tariff charged. »

It's been a week and I have still not received a copy of my invoice by email despite being told at check- out it would be done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Georgiana Business - 17/12/2018 AccorHotels certified review
« It's good for whenever you need a stay nearby the airport »

Staying was good, breakfast variety ok, staff friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Business - 05/12/2018 TripAdvisor review
« A business stay in Milan »

Knowing this Hotel since many years, and having stayed numerous time, I have always enjoyed the nice welcome of the front desk staff, the services, the ideal location near the Airport less than 15 min by Shuttle of the Hotel.

Mike Couples - 01/12/2018 AccorHotels certified review
« Quiet room, but the Restaurant is disappointing »

We were delighted to be upgraded to a suite on arrival. The suite was clean and spacious, and at a pleasant temperature. The bed was comfortable, and the water in the shower was hot - even if the shower 'cubicle' is a little on the small side for such a large room!! But this hotel is let down by the restaurant: but perhaps we should have realised this, because the price is very low. The menu is quirky*, to say the least, and the meals that we had were served tepid. Some of the fruit in my fruit salad were beginning to rot. Having said this, breakfast was a significant improvement, with quite a good choice of fresh produce (although I have had more choice at some Ibis hotels!!) The parking facility is brilliant, and very, very reasonably-priced. You park your car and retain the keys!!! Ours was in the basement, so no stumbling about in the rain to find your vehicle in some remote corner of a muddy car park. Just a word of warning: whilst we there a young man had his bag stolen from the lobby (containing his credit cards, keys, Passport etc.), and although reception were fairly busy with a large party, they didn't seem to be very helpful. The victim was surprisingly calm, but if it had been me, I would have expected much more from the staff!! * including the strangest bolognese sauce we have ever encountered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Kr Families - 26/11/2018 AccorHotels certified review
« Satisfactory »

We were overall satisfied with the stay at Accor Milan Malpensa Airport Hotel. The only thing that my kids were disappointed was the unserviceable Xbox at the children indoor play area. One of the staff told came and took a look and left saying his colleague was looking at it but apparently neither he nor his colleague came back. Which left my kids waiting. Could be better if a piece of notice was put up to say it is under service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

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