Hotel - Novotel Milano Malpensa Airport
Novotel Hotel Novotel Hotel

Novotel Milano Malpensa Airport Hotel

4.0/5 1,285 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • MALPENSA AIRPORT (Paying)
    • MALPENSA APT GATE 7 (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-00:00
    • Opening hours : Week-end 06:00-00:00
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 208 rooms
  • 158 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 150 family rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 1,747 reviews

Our guest reviews for Novotel Milano Malpensa Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,285 reviews
Family - 21/07/2018 TripAdvisor review
« Convenient and Modern »

This hotel is close to the airport, has an easy shuttle bus available (2 euros each to airport), bright, modern, clean, and comfortable. Food was good and interesting options were available. Very friendly staff. My second time there. Would stay again.

Anonymous Business - 15/07/2018 AccorHotels certified review
« short stay »

Checkin done online. Short time at reception. Room clean, breakfast is oke. Perfect for short stop business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

M B. Families - 10/07/2018 AccorHotels certified review
« A quick overnight stay »

Having stayed here previously we were not disappointed with our return visit. A special mention to Stefano who helpfully got us a taxi from the airport after our plane waz delayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Business - 10/07/2018 TripAdvisor review
« To be improved »

Good enough but the service sould be improved. Restaurant too expensive for the overall service offered. The menu is poor and a salad costs like a lobster. Waiting time are too long, bread must be asked for, cuttlery not on the table....

Mrs Y. Families - 07/07/2018 AccorHotels certified review
« Clean and pleasant hotel »

We arrived very late at night and only stayed one night so I find it hard to give a detailed review. Everything was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Michele Y. Couples - 04/07/2018 AccorHotels certified review
« Filthy dirty espresso maker in room was leaking »

Took two visits to front desk. The second time I carried the espresso maker with me to get it cleaned and waited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; and that we were not able to assist you in due time with your nespresso machine. Trust me that therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Anonymous Couples - 23/06/2018 AccorHotels certified review

Toilet door give terrible woice., shower not working well. We order juniorsuite, but quality and size was standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - manager

David Families - 22/06/2018 AccorHotels certified review
« Good food, good service bad room »

We had good food. The wait staff and front desk staff were great. The room was was much less than advertised. The air conditioner did not work, it was too small for three people with luggage, and the door knobs to the bathroom were bare screws.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general mgr.

Cristina Couples - 20/06/2018 AccorHotels certified review
« It was a very quick staying. »

We were very disapointed with the restaurant and the bar services. The food was only reasonable. I would like to include this staying in my Le Club acount (Classic: 30…0908 6).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We assure you that your stay will be included in your Le club card. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - manager

Anonymous Families - 19/06/2018 AccorHotels certified review
« Excellent place for a quick stopover »

The room was comfortable as expected and the breakfast was excellent. The transfers to the airport were very helpful and the staff were very helpful with their assistance for my requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - manager

Zivit Families - 18/06/2018 AccorHotels certified review
« Excellent hotel »

Warm welcome, very comfortable beds, quiet room, excellent breakfast, parking, very very nice people in the reception. We do not near more than that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - manager

John P. Business - 15/06/2018 AccorHotels certified review
« Excellent in every respect »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Mike D. Business - 12/06/2018 AccorHotels certified review
« Incredible value for money with surprisingly astute service »

I have been a devout IHG customer for 6 years- and am a Spire member with them; though after a bad experience with their Crowne Plaza in Milan, I decided to try out one of the Accor Brand hotels. I could not have been more impressed- the check in was seamless and the gentleman who checked me in was attentive and helpful- most of all appreciating that at nearly midnight on arrival I was tired and looking forward to my bed! The staff throughout the hotel were lovely- even at breakfast the ladies working were attentive and courteous- which makes a huge difference when travelling. The room was incredibly well appointed and the provision of the toothrush/shaving kit etc. was really appreciated- I had actually forgotten my toothpaste and so it was a great find- as well as having a bath as well as a shower- great to see on arrival. Thank you again to all who made such a great experience- and I look forward to spending many more nights in your hotels for both business and pleasure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

John H. Couples - 04/06/2018 AccorHotels certified review
« Hotel was excellent once we got there.Staff helpful »

We had difficulty getting a local taxi from malpensa and the hotel phone system was down for three hours we eventually understood on arrival. The staff were apologetic and offered an upgrade and tickets on the airport shuttle.next morning. Thank you. As an international company you might like to take up with the taxi authorities the appalling service they offer to guests in Italy. Our driver eventually decided he would take us for a fixed fee (no meter) He talked on his mobile the length of the journey and at times no hands on the wheel. He was still talking when we got out. Not an experience we would wish to repeat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay, apart for the rude taxi service received, and hope to see you again very soon. Sincerely, Andrea Morandini - manager

Family - 03/06/2018 TripAdvisor review
« Great Stay - Novotel value for money as always »

Quick early check in as requested during online booking. Great breakfast. Very quite - good quality sleep. Family with 2 children good room space, big bathroom with both shower and tub. Pillows could be a little bit better. Ample free outside parking. Nice pool - guarded - towels provided. Restaurant good quality though a little bit slow service but it was a busy night. Overall a great stay and would definitely stay here again or recommend

Couples - 30/05/2018 TripAdvisor review
« An oasis of tranquillity »

Following a very long flight from Australia to Malpensa via Singapore, it was wonderful to rest and relax in the quiet, comfortable surrounds of this hotel. The staff were very welcoming and helpful and made us feel at home very quickly. The food service was excellent and the room very clean and comfortable. It was possibly one of the quietest hotels that we have ever experienced and made our two night stay extremely pleasant. This is a wonderful hotel in which to stopover and relax. The nearby historic town centre of Campagno al Campo is within easy walking distance and we found the hotel shuttle bus to and from the airport to be very convenient.

Jan Families - 28/05/2018 AccorHotels certified review
« Decent hotel close to the airport. »

All you need to spend a night before boarding your plane.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general mgr.

H. Couples - 23/05/2018 AccorHotels certified review
« Travelling for 6 wks -overnighter »

Check in and check out great. No bar staff available for at least 15mins we waited. No-one at restaurant to assist. Went elsewhere to eat and drink. Headed to bell tower and easy walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general mgr.

Anonymous Families - 17/05/2018 AccorHotels certified review
« Good hotel near airport »

I have stayed two nights in this hotel during my vacation with my family. I love the breakfast and staffs are very helpfully but unfortunately they have forgotten my welcome drink.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti,

Mohammed A. Friends - 13/05/2018 AccorHotels certified review
« Great Staying »

great staying in Novotel Malpensa Airport. the meaning of nice hospitalities. breakfast is good. helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general mgr.

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