Hotel - Novotel Milano Malpensa Airport
Novotel Hotel Novotel Hotel

Novotel Milano Malpensa Airport Hotel

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4.0/5 1,254 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • MALPENSA AIRPORT (Paying)
    • MALPENSA APT GATE 7 (Paying)
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-00:00
    • Opening hours : Week-end 06:00-00:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 208 rooms
  • 158 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 150 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Direct dial telephone
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,625 reviews

Our guest reviews for Novotel Milano Malpensa Airport

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,254 reviews
AccorHotels certified review
Graham Couples - 06/04/2018
« Everything was fine »

Everything was fine and as expected although room was smaller than other Novotel hotels I have stayed at in Bangkok Airport and Sydney. Offsetting this is a lower price

AccorHotels certified review
Anonymous Business - 22/03/2018

Very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. PHAM, We appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
Chuck Solo - 14/03/2018
« Hot room. »

Room was very hot. Other than that no major issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. SEAH, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
Philip W. Couples - 14/03/2018
« Good service »

Service was good, room was nice. Some loose/broken accessories in bathroom, both bath tub and in showet cabin. Down-button at lift on level 1 did not work, so had to call lift with with up-button. Receptionist went to check immediately when advised of this issue, which was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. WODKA, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
J. Business - 12/03/2018
« Nice Staff but limited inetrnet connection »

Nice welcome and staff however the wifi connection was poor I couldn't work neither from my room or from the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fabien JOANNAN, We much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. we'll check with it department to fix internet connection as suggested. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
Sergio I. Business - 06/03/2018
« Good hotel that fits it's purpose perfectly »

This was a very good hotel, with friendly staff. It is perfect to stay when needing to visit around Malpensa. It serves a good breakfast and has good internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ivanov, We appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
Arron C. Solo - 28/02/2018
« Mr. »

This is a well qualified andwonderful hotel and you can rest assured that you get what you expect if you have experience with Novotel. I have had a soound sleep that night, thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
John Business - 18/02/2018
« Malpensa visit »

Good hotel and perfect stay for transfer to Malpensa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. Tognozzi General Manager

AccorHotels certified review
Donato Business - 12/02/2018
« Still OK »

Hotel is getting old, but still OK. My room this time was a two single bed while I prefer double.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
Marc Business - 09/02/2018
« Mr »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rosbach, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
Kunal M. Business - 03/02/2018
« Fairly comfortable »

There was an issue with the basin in the bathroom which was choked because water was accumulating and not draining fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KUNAL MEHTA, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
Guest Families - 15/01/2018
« underwhelmed »

did not meet accor standards. Food was poor quality (really poor) Breakfast finished early and food had run out room not cleaned properly no clean towels left cold water in shower on first day Staff at front desk and service staff in restaraunt however were very efficient and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O'Dea, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I share with F&B Manager and Houskeeper your review and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I'll foreward your kind words regarding staff to restaurant and fornt office; thank you very much. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
Andrey T. Families - 13/01/2018
« As always clear, quickly, kindly »

As always clear, quickly, kindly But the breacfast, has not lot of meals Good service in the restoraunt/bar at evening Thear was only two caps in the room, for four person

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Turishchev, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
David S. Families - 12/01/2018
« Very enjoyable stay at Novotel Malpensa »

Room was clean and staff were helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. SIM, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor review
Couples - 09/01/2018
« Good stay »

A pleasant night in a comfortable quiet room before flying home. No aircraft noise could be heard from the hotel. Reception was able to advise on local walks in a nearby woodland. Airport shuttle worked without a hitch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relation agent

AccorHotels certified review
Raj Families - 07/01/2018
« Satisfactory »

Worked out for a short overnight due to a scheduling issue with our flight

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. KUMAR, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
Gman Families - 06/01/2018
« Good and convenient hotel »

Excellent location for the airport, it is in the middle of nowhere but you will be in the airport in 5 minutes (maybe 8) and no risk of traffic jams like you do from Milan

Our hotel has responded to the review
Our hotel has responded to the review

Egregio Signor Marchesi, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Milano Malpensa Airport. In attesa di accoglierla nuovamente, le porgiamo cordiali saluti. Matteo Tognozzi General Manager

AccorHotels certified review
Aleksandrs S. Families - 03/01/2018
« Terrible stay »

Rooms are old, dirty and a lot of things are broken, even dangerous for kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sapoznikovs, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matteo Tognozzi General Manager

AccorHotels certified review
John S. Couples - 03/01/2018
« Excellent option for morning flight »

Nice hotel with all the comfort associated with a Novotel. Good staff and room. Breakfast offerings could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. SEYMOUR, We appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback.We took note of your suggestion and we thank you again for sharing your experience. Sincerely, Matteo Tognozzi General Manager

TripAdvisor review
Alex0505 Family - 03/01/2018
« Terrible stay »

The room was so dirty and it was dangerous to stay for kids since a lot of things were broken. I have some photos if you would like I can share them. The staff also was not super friendly, however they changed the room finally

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relation officer

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