Hotel - Novotel Milano Malpensa Airport
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Novotel Hotel

Novotel Milano Malpensa Airport Hotel

Via Al Campo, 99  Cardano Al Campo 
21010  MILANO MALPENSA
ITALY

1,137 reviews
TripAdvisor Rating Based on 1,137 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air Conditioning
  • Airport shuttle
    • MALPENSA AIRPORT (Paying)
    • MALPENSA APT GATE 7 (Paying)
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Table tennis

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-00:00
    • Opening hours : Week-end 06:00-00:00

Business services

  • 11 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 208 rooms
  • 158 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 150 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Direct dial telephone
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Milano Malpensa Airport

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,137 reviews
Certificate of excellence 2016
TripAdvisor certified review
Couples - 15/06/2017
« FABULOUS »

We have stayed at the Novotel Milano in the past as we have always been extatic about its facilities, rooms, service and above all its location so close to Malpensa International Hotel. The rooms were spacious, clean and all services available . The restaurant dining was exceptional, breakfast plentiful and in abundance to everyone's likes Coffee shop with an array of sweets Dining in summer outside around pool area is a must, a good variety to choose from the menu and its daily specials and recommendations Cocktails superb .... Cant fault this hotel, its cleanliness and staff to be commended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Guest relation officer

TripAdvisor certified review
Couples - 25/05/2017
« Convenient Location, Friendly Staff »

Overall the Hotel is great! It may need a bit of refresh but the location is perfect and the staff is amazingly nice. It feels like being in a typical Italian Hotel with the service of Mercure. We stayed in one of their biggest room and really enjoyed the stay. There is maybe some improvement to make on the cleaning of the Shower (way to much scale and oxidation on the wall) but this is just a detail. The Location is perfect right in front of the Subway station and Tramway station. The Tramway is the line that brings you to Milano Centrale!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Customer service

TripAdvisor certified review
Family - 22/05/2017
« Our stay at Novotel Malpensa »

We found the facilities in the room in this hotel to be excellent. However, overall we were extremely disappointed with the level of service. The most notable issue in respect of service was that the hotel made a withdrawal from my credit card account for what we were told was as a form of deposit. This amount was NZ$158.66 and when I asked at reception about this I was told that the amount would be credited to my account immediately we had left as I wanted to pay in Euros on a travel card and I also wanted to use some ACCOR points I had accumulated. I paid the agreed amount on 18 May and we left. Several days later (22 May) the amount that was taken from my credit card has still not been credited back. So, it feels as though I have paid for this one night stay twice. Nevertheless, despite other poor service, we found the shuttle service to the airport was very good and the driver was very helpful. I think I will need to make contact with the hotel to rectify this issue although I find this inconvenient to do so at present while we are still traveling.

TripAdvisor certified review
Business - 22/04/2017
« good organized for tourists »

like always to stay in this hotel. Clean - congratulations to the housekeeping quiet a always smiling welcome by frontdesk and the bar/ restaurant has good service the organisation of breakfast is sometimes sleeping in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
janeD177CY Family - 21/04/2017
« Spring Easter break »

Huge disappointment room tiny one housecoat one pair slippers for three guests. Receptionists not polite and not receptive. Will Not return as never had this bad treatment in any other Accor establishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies if receptionist were not polite. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Family - 12/04/2017
« 24 hour stay »

Stayed with family. Location and bus service to airport poor. Had to change room as faults with 1st room. Meal very average. Fantastic weather but could not take advantage, sheltered outdoor area very smokey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Couples - 11/02/2017
« Time for a referbisment.This hotel is a bit bellow Novotel standard. »

We have been using this hotel for many years.This trip our rooms were bellow par.Yes it was clean but stains on the carpet,stains on the walls,leaking shower fittings, rusty plumbing etc isn't what you expect in a Novotel.Also the furnishings are looking scrappy with the laminate falling off.Televisions are old models and are small by modern standards.All these things are minor matters but it's not what we expect when staying in a Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies. I confirm that at the end of march we start renew of carpet of 4th floor and tv set during next month. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Matteo Tognozzi General Manager

TripAdvisor certified review
Friends getaway - 27/01/2017
« Rallye Monte Carlo-MXP »

We stayed at Novotel for one night only,before our flyght in the next day early morning. The Hotel is about 7 km from T1 and Europcar Rental Center. The Check-In and Check-Out is easy and quick. The Lobby Bar is excellent. The service at this hotel is perfect. I would like to recommend Novotel to everybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Family - 15/01/2017
« Malpensa Novotel stay »

Excellent hotel, specially for those with scheduled early flights out of Malpensa airport. Staff is very helpful, rooms and bar/restaurant very good. Staff is very efficient on providing transfer and simple breakfast for those leaving the hotel very early in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Family - 01/01/2017
« Toujours un plaisire »

Thank you for your good care during our stay. We stay two or three times a year and like the hotel with the family. It is not a Palace but has all we need and we are happy with the place and look forward to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Business - 19/12/2016
« Good to stay »

Novotel at Cardano al Campo is a relaxing and good to stay hotel especially for business trips. Good atmosphere, amazing helpful staff (Reception team is excellent), skills of chiefs in the kitchen and so on. Good for value hotel. P.S.: Price of drinks in the bar seemed to be higher than other locations!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Friends getaway - 09/11/2016
« clean, qiet »

booekd the hotel, because of our early flight. food and wine were excellent. but a bit €€€. transfer to the airport cost you only 2€ p.p. and way. reception were very helpfull and friendly. we will choose deffinetly this spot again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you to take the time to review your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Matteo Tognozzi General Manager

TripAdvisor certified review
B8112QEthomasw Business - 28/10/2016
« Great hotel at a great price »

You can't beat this Novotel for the quality, service and price. One of the best and very well priced. Great restaurant too, with some usual international cuisine option, local ones and suggestions of the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
DannyJ657 Couples - 26/10/2016
« Nice, clean contemporary hotel at a reasonable rate »

We stayed here before our last day in Italy and it was nice to be so close to the airport. The shuttle service was very good and the hotel is very clean and contemporary and at a very good rate. The rooms were a good size for our needs, but the only complaint is in regards to the bathroom wall outlet. There is only one and it reads "for razors only". There are no other wall outlets in the bathroom which created a slight issue for my wife, but it was manageable. Just seemed strange, that's all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Couples - 29/09/2016
« Smooth and Efficient »

Front desk staff made check in very easy and smooth the room was comfortable and clean even though we were only couple of miles fromt he airport with the windows closed it was very peaceful thye offer a shuttle service to and from the hotel i dont know how much it costs as we didnt use it plenty of free parking in there own onsite carpark

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Solo travel - 11/08/2016
« Great Idea when travelling through Malpensa Airports »

Very nice hotel to stay at ! rooms are comfortable and are a good size for Europe. the pool area is fantastic. staff at the reception are very efficient friendly and helpful. Thank you ! This hotel is only about 10 mins by hotel coach to the airports with 1/2 runs too and from airport. The only improvement I could suggest is to tune in a few more channels esp an english speaking channel other than CNN or HKN. I will be happily staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi - General Manager

TripAdvisor certified review
Family - 09/08/2016
« Our second time »

This hotel is very convenient for guests in transit at Malpensa Airport. They are quite close and provide shuttle service to and from the airport. Their staff are also very accommodating. We arrived in the late evening and their restaurant was closing but they even allowed us to order a pizza from the kitchen so that we could have something hot, not just the cold dishes from the display counter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi - General Manager

TripAdvisor certified review
Business - 30/05/2016
« Pleasant Stay »

I stayed at the Novotel Milan Malpensa for business meetings nearby. The location was very convenient for the business purpose as well as for the airport. There was no need for a rental car. The hotel was comfortable. There were places to go for a walk in the evening. The hotel restaurant offered enough choices, but there were other places within a reasonable walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Couples - 23/05/2016
« My stay »

Very nice hotel, very kind staff. Wasn't informed there would be no airport shuttle after 00:45am. Flight was late and was left to the good will of taxi drivers... Imagine! Was lucky to pay just Euro 15 as I am familiar with the area and hotel... Shower was with a very weak water flow and in the morning had cold water for showering in. Breakfast seems to have been downgraded from a year or so ago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We inform you that in out web site is indicated the time till the shuttle bus is available. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Matteo Tognozzi General Manager

TripAdvisor certified review
Family - 22/05/2016
« not clean »

the hotel room was not clean when we arrived, we had reserved two rooms for our family, and we had to ask at the desk for them to be on the same floor..we would never stay there again, they have some improvements to make

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Matteo Tognozzi General Manager

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