Hotel - Mercure Sao Paulo Times Square Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Times Square Hotel

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4.0/5 352 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • AEROPORTO CONGONHAS
    • CONGONHAS AIRPORT
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

  • 122 rooms
  • 108 non-smoking rooms
  • 10 family rooms
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,822 reviews

Our guest reviews for Mercure Sao Paulo Times Square Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 352 reviews
AccorHotels certified review
Dalmo F. D. O. Couples - 15/02/2018
« Excelente local. »

Nada acrescentar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carlos Fontenele Coordenador Recepção Mercure SP Times Square

AccorHotels certified review
Sofia O. Friends - 07/02/2018

In a very good environment close to all facilities, surrounded by nice educated employees, staying at Mercure Times Square Hotel was a very pleasant experience to me. I would highly recommend this hotel to anyone who would like to spend some time in São Paulo in a comfortable and agreeable place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carlos Fontenele Coordenador Recepção Mercure SP Times Square

AccorHotels certified review
Ronald D. Solo - 04/02/2018
« Sao Paulo »

I have stayed more than 3 times already in this hotel,always very good!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest d., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Marco Business - 04/02/2018
« Okay »

Promissing, but the room floor was so dirty that I couldn’t walk bare feet in the apartment

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Marco, Agradecemos por dedicar seu tempo e escrever sobre sua hospedagem. Lamentamos que, a prestação de serviço não foi à altura das suas expectativas, queira aceitar nossas sinceras desculpas. Desejamos sempre oferecer a melhor qualidade de serviço saiba que sua opinião é muito importante para nós. A chefia responsável está em andamento com melhorias para que esse tipo de ocorrência não aconteça novamente. Agradecemos mais uma vez seus comentários e esperamos reconquistar a sua confiança. Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Santosh D. S. Business - 26/01/2018
« Great Hospitality »

I stayed for almost 5 days, Hotel is suitably located, Rooms are clean, Breakfast is excellent. Hotel staff is extremly cordial and hospitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest V. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Maithe V. Business - 22/01/2018
« Very confortable hotel. »

Really nice staff and good breakfast. The transfer car from the hotel was not able to pick me up and drive me to work on the needed hours, but luckly the driver from Mercure Nova Olimpia could do this huge service for me. So, I am ver happy with Mercure services and really pleased with Mr. Cicero from the Mercure Nova Olimpia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Maithe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Luis Business - 18/01/2018
« Usual »

Usual

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Luis, Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Times Square. Sentimos muito não termos correspondido todas ás suas expectativas. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Caso o senhor queira compartilhar melhor sua percepção, fique à vontade para comentar neste email. Sua opinião é importante para nós. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança. Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Andre Couples - 08/01/2018
« A good dirty hotel »

It's a nice hotel with a good hospitality and structure but the room I stayed in was so disgusting dirty that I won't book this hotel in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre Luiz Thirone Silva, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Times Square Hotel. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Henrique D. C. P. Business - 27/12/2017
« Comfortable »

Nice experience but not excellent. Parking even thought payed its far from been good. Just few employees on rush time. The room was very clean, the bed was pretty great, but the furniture shall be renewed. Finally the breakfast was far from to be good. Lack of fruits, few options of juices, very dark environment, old toaster, etc. In general very good experience ! Many thanks! Henrique de Carvalho P..

AccorHotels certified review
David B. Solo - 21/12/2017
« Pleasant hotel in nice suburb of Sao Paulo »

Overall the hotel was nice - in a good location in a nice suburb of the city with good proximity to the main park. The room was clean and the hotel had good facilities including swimming pool and gym. The breakfast buffet was very good too. My only two suggestions to improve the performance of this hotel. (1) the check out process was very poor. even though i had paid for breakfast the staff insisted i had not and that i had to pay for it. in the end they worked out that the Mercure system was faulty and that i had indeed paid. this took a long time and made me feel uncomfortable at check out. the reception staff in the end compensated me with some mercure points but i am disappointed that such an error could be present within the IT system and hope that other guests are not being over charged (2) the hotel is very much geared for Brazilian guests and business guests , when actually it has the opportunity to serve tourists as well, especially since it is located in a nice neighbourhood and also in proximity to the park. the reception staff need more inspiration to recommend guests "things to do" e.g. museums, or day tours etc. most hotels have leaflets they can give to guests but Mercure Times Square only had one leaflet for an expensive tour company. this is something that is easy to fix and i would encourage hotel management to implement so that future 'tourists' can have a better experience of Sao Paulo too.

AccorHotels certified review
Marcelo Business - 20/12/2017
« comfortable hotel, check-in & check-out not lean »

all fine, except never got my receipt on the stay. Was told I would receive electronically, never happened

AccorHotels certified review
Sonia G. H. Solo - 17/12/2017
« satisfeita. »

tranquila.

Our hotel has responded to the review
Our hotel has responded to the review

Sra.Sonia, Em nome de toda a nossa equipe gostaria de expressar nossa gratidão pela escolha do Mercure SP Times Square. Todas as suas informações são valiosas, pois nos ajudarão a oferecer um serviço ainda melhor. Até a próxima visita a nossa cidade; Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Mart Business - 12/12/2017
« The hotel was adequate but needs updating. »

.

AccorHotels certified review
Leonardo V. Business - 07/12/2017
« overnight close to Congonhas airport »

Just an overnight stay going to airport the following morning. Shuttle to the airport started only at 9am which is singing to be reconsidered. Room was old and bed sheets needed cleaning. Not a great stay.

AccorHotels certified review
Gaston R. Business - 02/12/2017
« Changed my reservation to another Hotel »

When I arrived to the Mercure Vila Olimpia at 11pm (which is 5 block from my office) the concierge told me that my reservation was changed to another hotel!!! For no reason! This happened to me and 3 of my colleagues! No compensation was offered. Unbelievable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro Gaston Razeto, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Justin T. Business - 30/11/2017
« Mr Justin T. »

Very good, clean modern room and good breakfast. Friendly staff.

AccorHotels certified review
Renata Couples - 29/11/2017
« Horrible Experience »

Was a horrible experience. I could hear the guests chatting in the next room. The woman walking in high heels in the room above. The bathroom barrel making noise all night (running water) looked like someone was flushing all the time. On Saturday at 7 am they were setting up a tent inside the hotel. Making a horrible noise with a drill. It was the worst experience I've had in recent times. All I wanted was to rest and have a quiet and pleasant night's sleep. But it was impossible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael Nunes M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Roney Business - 25/11/2017
« NIce place. »

I enjoyed the time that I spent on Mercure Time Square.

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Ronei, Agradecemos seus comentários referentes à sua hospedagem no Mercure SP Times Square. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Aproveitamos para informar que, agora temos disponível de segunda a sexta-feira, serviço de van para o Aeroporto de Congonhas, bem próximo do nosso hotel. (Verificar disponibilidade na recepção do hotel) Esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Frederico B. Business - 14/11/2017
« As usual, very nice stay »

As usual, very nice stay. Clean, good service, Good people in the reception, very nice breakfast and room service. However in this stay, there was someone in my floor with a dog that barked a lot during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Berengere Business - 13/11/2017

I sit on the chair at the breakfast and got a huge black mark on my pants due to the chair. We tried to clean it without success. So it costs me a pants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berengere Marie Genest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

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