Hotel - Mercure São Paulo Moema Times Square
Mercure Hotel Mercure Hotel

Mercure São Paulo Moema Times Square

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4.0/5 374 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • AEROPORTO CONGONHAS
    • CONGONHAS AIRPORT
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

  • 122 rooms
  • 108 non-smoking rooms
  • 10 family rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,305 reviews

Our guest reviews for Mercure São Paulo Moema Times Square

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 374 reviews
AccorHotels certified review
Juliano Business - 16/06/2018

My room smelled like someone had smoked in it. I was moved into another room, old, tired floor, in a refurbishing floor

AccorHotels certified review
Joosep Business - 15/06/2018

The hotel was decent, breakfast very good. What I recommend to improve is the wifi signal, I stayed at room 204 and it did not have wifi connection at all.

TripAdvisor review
Business - 10/06/2018
« Nice Hotel »

The room is very beatifull, clean and quiet. The location is good and the neighborhood is great with a lot of food places. There is a private parking lot, cheap than others around it. These is one great opition!!

AccorHotels certified review
Marina Business - 24/05/2018
« The best hotel! »

It was fantastic the reception, food, cleaning.. everything!! Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

AccorHotels certified review
Julio M. Business - 22/05/2018
« Terrible »

I arrived early in the morning and that is why I asked early check in. I was assigned a room in the fourth floor and the fifth floor was in maintenance works, the hotel knew about it and did not care. I had to ask for another room and the hotel assigned me a room in the ninth floor. The smell of humidity was so strong that I had to open the windows all the time. Wifi signal in that floor was very poor. There are no power plugs available in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julio Augusto M. V., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

TripAdvisor review
Business - 22/05/2018
« Excellent Team »

All team is always working hard and happy. Check in and Check out are fast and without troubles. Rooms are clean and equipment run as we expect. Excellent Room Service. We feel as we are in our house having very nice experience.

AccorHotels certified review
Francisco L. Couples - 15/05/2018
« Nice place »

Nice place conveniently located near restaurant area and shopping center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco Jose Lopez, We very much appreciate your comments regarding your stay at the Mercure São Paulo Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

AccorHotels certified review
Gilliskilli Couples - 15/05/2018
« Quite marvellous. »

A lovely visit, great welcoming staff, good facilities. Really enjoyed time spent in the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian Skillicorn, We very much appreciate your comments regarding your stay at the Mercure São Paulo Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

AccorHotels certified review
Marcos V. Business - 10/05/2018
« Satisfied »

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcos Roberto Santos Vieira, We very much appreciate your comments regarding your stay at the Mercure São Paulo Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

TripAdvisor review
Couples - 10/05/2018
« Excellent location »

This property is located in a very quiet neighborhood, pretty close to a restaurant area (walking distance). The rooms are cozy and very confortable. The whole building area is really beautiful. I recommend it.

AccorHotels certified review
Ariel Business - 06/05/2018
« Comfortable »

Things in the correct way. TV signal OK, room climate OK, no smells.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Maravgakis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

AccorHotels certified review
Marcia G. Business - 21/04/2018
« Not happy with the room »

Room was outdated, carpet and furniture looked very old and dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Sra.Marcia, Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Moema Times Square. Sentimos muito não termos correspondido todas ás suas expectativas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Para conhecimento, nosso hotel está em processo de reforma dos apartamentos e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

TripAdvisor review
Couples - 04/04/2018
« holiday family visiting trip »

Thsi was the third or fourth time I´ve stayed at Times Square, I usually pick there because of the price, lower than most of the other Mercures around. As usual the hotel was nice and clean, it is pretty much new, probably two years old at most. Rooms and bed are excellent. Staff is courteous and smart.

AccorHotels certified review
Henrique Business - 02/04/2018
« Good hotel in a good location »

The hotel is good, the room is large and the accommodation is very cozy. There is no pillow menu (not even on the king suite). The continental breakfast is fresh and tasty. The room maids talk on the hallway and sometimes you can hear it. The Wi-Fi connection is not the best, but it is included.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest M., Thanks for sharing your experience at the Mercure Hotel Times Square. We're sorry we have not exceeded your expectations during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the points indicated the housekeeping has been warned and situations like these will not repeated in our hotel. please allow me to express my sincerest apologies. Thank you again for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

AccorHotels certified review
Saely Friends - 02/04/2018
« Cozy »

The bedroom is cozy and spacefull, nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Saely, Obrigado pelos seus comentários sobre o hotel Mercure SP Moema Times Square. Ficamos felizes em saber que sua hospedagem foi agradável e esperemos revê-la em breve. Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

AccorHotels certified review
American C. Solo - 24/03/2018
« Overpromised and Under-delivered »

I booked this hotel based on the premises of free airport shuttle and complimentary breakfast. Instead after booking and contacting the hotel I find that shuttles are only offered on weekdays (which doesn't make sense as most travelers depart/arrive on weekends) and that breakfast is designated to check out day rather than check in day. The woman at the desk was unwilling to make exceptions even though I would be checking in and out on the same day and therefore would only have access to the breakfast that day. In addition, my card was charged at check in and again at check out. I would not recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kia Brinkley, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We inform you that we have described on Booking.com and Expedia's website about the transfer service schedule, from Monday to Friday, excluding holidays and weekends. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Nigel F. Business - 23/03/2018
« thank you »

thank you for making me feel good & safe. would have preferred my bed lien to be changed after 3 days as i stayed over 5 nights & fresh lien on the beds help sleep specially when your from different time zones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Nigel, Thank you for the great review of our hotel! It is always a pleasure to receive feedback of our guests. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

AccorHotels certified review
Hectro G. M. Business - 22/03/2018
« Not a good Business Travel Hotel »

Worst Internet service, never couldn't connect smartphone, ippad and laptop, even calling for support. Nos good Workind Desk with power connector, had to work on kitchen table, Bad Shower, leaking all over the floor Room 504.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hector Gerardo Munoz, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Jfh T. Business - 19/03/2018
« Stay was ok »

I expected more from the hotel based on my last stay at Adagio that is next door. The loby usually has no A/C running and it is small. Room is sparse. Bed was hard. Not very well insulated against sound. Had an issue with the laundry service which hotel took care of for me so I don't fault the hotel, was very pleased with the resolution. No coffee makers in rooms, which is odd. And no wash cloths? Only towels available and people did not know what a wash cloth was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Herber, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

AccorHotels certified review
Jerry M. D. B. Business - 19/03/2018
« Terrible »

Every year I participate on Intermodal fair and stay in your hotel. Believe this was the 5th time in a row. This year I requested you an iron and you took me 2 old irons and the water was leaking. Then I decided to request you to wash and press 5 shirts, being 3 express service & 1 urgent service to be delivered in the same day prior 6pm. Well, you delayed 2 days to deliver my shirts after I pushed you a lot, and for my surprise you LOST 1 shirt and caused me a lot of inconveniences. This problem was not solved yet and I remain waiting for the reimbursement. For sure I will change the hotel for next times I stay in São Paulo.

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