Hotel - Mercure São Paulo Moema Times Square
Mercure Hotel Mercure Hotel

Mercure São Paulo Moema Times Square

4.0/5 381 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • AEROPORTO CONGONHAS
    • CONGONHAS AIRPORT
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

  • 121 rooms
  • 108 non-smoking rooms
  • 9 family rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,485 reviews

Our guest reviews for Mercure São Paulo Moema Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 381 reviews
Mauro P. Business - 06/08/2018 AccorHotels certified review
« worst stay ever in a hotel, wrong invoicing and not refunding! »

staff Kind and dedicated rooms the most dirty i have ever stayed in

Márcia Couples - 30/07/2018 AccorHotels certified review
« Pleasant staying but need to improve »

The room 411 was not totally clean, there was some mold in the bathroom and the wardrobes were not in a good shape. The corridor was under renovation, so it looked messy. It was a bit noise as well and the Internet was poor. However, the staff was awesome, helpful, friendly, supportive - specially coordinator Gabriel. Plus the people from the restaurant where we had breakfast, I’ve asked for some items for vegan as my roommate is becoming a vegan and they kindly prepared a basked with soy milk, tofu dip and fresh fruits with a lovely note, plus the full menu with fresh juices, bread, tapioca, fruit and cereal. The hotel is very well located , near Ibirapuera park and shopping mall, there are very good restaurants - two Japanese ones that I recommended and are walking distance from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcia M., Thanks for sharing your experience at the Mercure Hotel Times Square! We're sorry we have not exceeded your all expectations during your stay about your room. Please allow me to express my sincerest apologies. But we are delighted to read that you had an excellent experience with your friend at the breakfast. We prepared the food "basket" with some food so that it would feel good, even with the restriction. It's always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great journey with us. Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Jorge V. Families - 30/07/2018 AccorHotels certified review
« Excellent »

Very kind staff. I'd like to thank the manager João Gabriel for your commitment and professionalism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge Antonio Silva V., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Jhossimar Business - 22/07/2018 AccorHotels certified review
« Placentera »

Placentera

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped Jhossimar, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que usted haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Anastasiya Business - 05/07/2018 AccorHotels certified review
« Muito bom »

I liked the experience very much. The receptionist Gabriel Silva was very helpful and made our stay hassle free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Rafael Business - 03/07/2018 AccorHotels certified review

Great Location, room and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gues Rafael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Sandra C. Business - 02/07/2018 AccorHotels certified review
« Hotel with no maintenance and poor experience »

In general, the building was poor in maintenance. In my room the TV didn't work. It turned off every 2 minutes so my changes to watch the soccer games in my room were zero. The safe box didn't work as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra C., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Ken Families - 29/06/2018 AccorHotels certified review
« Comfortable »

Room and staff along with restaurant was all good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Gray, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Anonymous Business - 25/06/2018 AccorHotels certified review

Room size very good but not enough noise isolation from aisle. Room had an unpleasant smell. Hotel has really no lobby to wait comfortably. Only a couple of armchairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pablo G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Tatiana Couples - 19/06/2018 AccorHotels certified review
« Good »

It was nice, the room was very clean and the staff polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Tatiana Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Anonymous Families - 18/06/2018 AccorHotels certified review
« I like Arccor »

I like Arccor

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Flavio, Agradecemos seus comentários sobre sua estada no Mercure SP Moema Times Square. Ficamos felizes em saber que se sentiu esperado por nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Quando voltar a cidade de São Paulo, aguardamos de novo sua visita. Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Juliano Business - 16/06/2018 AccorHotels certified review

My room smelled like someone had smoked in it. I was moved into another room, old, tired floor, in a refurbishing floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juliano Andrade V., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Joosep Business - 15/06/2018 AccorHotels certified review

The hotel was decent, breakfast very good. What I recommend to improve is the wifi signal, I stayed at room 204 and it did not have wifi connection at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joosep N., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Business - 10/06/2018 TripAdvisor review
« Nice Hotel »

The room is very beatifull, clean and quiet. The location is good and the neighborhood is great with a lot of food places. There is a private parking lot, cheap than others around it. These is one great opition!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear avgraba2017, Thank you for taking the time to share your feedback abou Mercure SP Moema Times Square. We hope to welcome you back to our hotel very soon! Sincerely,

Marina Business - 24/05/2018 AccorHotels certified review
« The best hotel! »

It was fantastic the reception, food, cleaning.. everything!! Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Julio M. Business - 22/05/2018 AccorHotels certified review
« Terrible »

I arrived early in the morning and that is why I asked early check in. I was assigned a room in the fourth floor and the fifth floor was in maintenance works, the hotel knew about it and did not care. I had to ask for another room and the hotel assigned me a room in the ninth floor. The smell of humidity was so strong that I had to open the windows all the time. Wifi signal in that floor was very poor. There are no power plugs available in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julio Augusto M. V., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Business - 22/05/2018 TripAdvisor review
« Excellent Team »

All team is always working hard and happy. Check in and Check out are fast and without troubles. Rooms are clean and equipment run as we expect. Excellent Room Service. We feel as we are in our house having very nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandrespiess, Thank you for the great review of our hotel! We are glad receiving your comments, that you enjoyed your stay and hope to see you again very soon. Sincerely,

Francisco L. Couples - 15/05/2018 AccorHotels certified review
« Nice place »

Nice place conveniently located near restaurant area and shopping center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco Jose L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Gilliskilli Couples - 15/05/2018 AccorHotels certified review
« Quite marvellous. »

A lovely visit, great welcoming staff, good facilities. Really enjoyed time spent in the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Marcos V. Business - 10/05/2018 AccorHotels certified review
« Satisfied »

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcos Roberto Santos V., We very much appreciate your comments regarding your stay at the Mercure São Paulo Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

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