Mercure Sao Paulo Moema Times Square Hotel 4 stars

TripAdvisor rating 4.0/5 441 reviews
Mercure Sao Paulo Moema Times Square Hotel
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Room 1

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Hotel extras

  • Wellness area with beauty salon

  • Leisure area with swimming pool, sauna and renovated fitness center

  • Electric bikes available for guests to use. Booking required

  • Free transfer service to Congonhas Airport and Ibirapuera shopping center. Booking required

  • Easy access to the São Paulo Expo convention center and Ibirapuera Park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sao Paulo Moema Times Square Hotel

Avenida dos Jamaris, 100 Torre 1
Moema
04078-000
são paulo
brazil

Tel: +551150532500

Fax: (+55)11/50532514

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 4km / 2.49 miles - Shuttle free

  • By plane

    AEROPORTO GUARULHOS At 35km / 21.75 miles

  • By plane

    CONGONHAS AIRPORT At 4km / 2.49 miles - Shuttle free

  • By plane

    GUARULHOS INTL At 40km / 24.86 miles

  • By helicopter

    EDEL TRADE CENTER At 0.5km / 0.31 miles

  • By car

    IMIGRANTES At 6km / 3.73 miles

  • By train

    ESTACAO VL OLIMPIA At 2km / 1.24 miles

GPS :-23.605128, -46.662139

Currently, close to our hotel

Path Festival in Sao Paulo

From 01/06/2019 to 02/06/2019

At 5.9 km

Serpentarium, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 6.7 km

Tour of the Edifício Itália

From 01/01/2019 to 31/12/2019

At 6.9 km

Sao Paulo Modern Art Museum, visit

From 01/01/2010 to 31/12/2019

At 7 km

São Paulo Biennial of Contemporary Art - Videobrasil

From 09/10/2019 to 02/02/2020

At 7.2 km

Distant neighbours: Latin American art, exhibition

From 20/06/2015 to 23/06/2019

At 7.8 km

Tour of the Sao Paulo Contemporary Art Museum

From 01/01/2010 to 31/12/2019

At 7.8 km

Museum of the Portuguese Language, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 8.4 km

Formula 1 2019 Brazilian "Heineken" Grand Prix

From 17/11/2019 to 17/11/2019

At 12 km

Festival of Korean Culture

From 09/08/2019 to 09/08/2019

At 14 km

Our accommodations

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

Junior Suite - king-size bed and twin beds

  • Max. number of persons: x4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Apartment - king-size bed

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Apartment - twin beds

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Apartment - twin beds

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Apartment - queen-size bed

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELL ARTE RISTORANTE

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 114 m²

  • Maximum capacity: 120 people

Find out more
Mercure Sao Paulo Moema Times Square Hotel Meeting Room

Our guest reviews for
Mercure Sao Paulo Moema Times Square Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,687 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

441 reviews

Sensacional

Customer review rating 4.3/5

Winston J. Business - 29/04/2019 AccorHotels certified review

Sempre nos hospedamos no Mercure Times Square, excelente hotel, recomendo.

Prezado hóspede Winston, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Reservation cancelled without telling us. An hour on the phone in reception sorting it out.

Customer review rating 4.3/5

Martin Families - 22/04/2019 AccorHotels certified review

Fine apart from the above. Good location, clean good size rooms. Nice breakfast.

It was good, but could it be better.

Customer review rating 4.3/5

Leandro O. Solo - 19/04/2019 AccorHotels certified review

Overall the hotel is a good hotel: nice location and friendly staff. But, the internet wasn’t working properly. It rain the entirely weekend (not the hotel’s fault... lol), and during that time my floor was without energy.

As I expected

Customer review rating 4.3/5

Flavio C. Business - 17/04/2019 AccorHotels certified review

This time, the internet connection worked like I expected, considering the last 2 time my experience using wifi was poor.

Customer review rating 4.3/5

Anonymous Business - 14/04/2019 AccorHotels certified review

Very nice, hotel located in good place

Dear Monica G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

totally accepted

Customer review rating 4.3/5

Jose R. Business - 12/04/2019 AccorHotels certified review

nice staff good rooms clean rooms nice detail wellcoming with letter and sweets

Dear Jose r., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

EXCELLENT AS USUAL

TripAdvisor rating 4.0/5

alexandrespiess Business - 06/04/2019 TripAdvisor review

Excellent team! Everybody working in high level! Friendly relationship with customers is a good reason for my decision to be in Mercure Times Square every month during the year. Restaurant, room service and breakfast are other good reason for to choose this hotel.

Dear Alexandrespiess, Thank you for choosing Mercure SP Moema Times Square for your recent staying again in Sao Paulo. We highly appreciated you for sharing your great stay experience on TripAdvisor community and we have shared your feedback with all our associates. Mercure SP Moema Times Square is a great option to all travellers that come to the biggest city in Brazil. Thank you again for taking time to write this review and our team look forward to welcoming you back for another memorable experience in the near future. Renata Mendes

Everything was great

Customer review rating 4.3/5

Nathalia M. Solo - 26/03/2019 AccorHotels certified review

The hotel is great! The rooms are spacious, the beds are comfortable and the shower was really good! I just wish the hair dryer was better but overall I had a great time during my stay.

Dear Nathalia Braga M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Failure at arrival

Customer review rating 4.3/5

Marcelo M. D. S. Business - 25/03/2019 AccorHotels certified review

I called the hotel the day prior my arrival to schedule the shuttle service to pick me up at the airport, all set, I've stayed for 45 minutes holding at the airport till I called the hotel and I was informed the shuttle was not working that day!

Clean and Pleasant but Could Be More Efficient

Customer review rating 4.3/5

Jackson P. Business - 24/03/2019 AccorHotels certified review

The cleaning service was excellent, the room was updated and comfortable, and the hotel was secure and welcoming. However, the bathrooms could be updated in the following ways: the shower heads and faucets could be far more energy efficient, the swinging door for the shower could be replaced with a sliding door, and a fan for the bathroom should be installed to prevent a buildup of steam and to help to filter the air. I believe it is vitally important and it is keeping with the mission of the Mercure Hotel Company that the shower heads and faucets be made more energy efficient as that not only benefits the greater community, but reduces overall water usage which helps to prevent further water table reduction, thus improving and prolonging access to clean water for all citizens. Thank you for listening to my feedback and I wish you all the best.

Dear Jackson P., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Excelente

Customer review rating 4.3/5

Marcella A. Business - 24/03/2019 AccorHotels certified review

Hotel nota mil

Prezado Marcella, Obrigado pelos seus comentários sobre o hotel Mercure SP Times Square. Ficamos felizes em saber que sua hospedagem foi agradável e esperemos revê-la em breve. Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Moema Times Square
Customer review rating 4.3/5

Chip E. Business - 16/03/2019 AccorHotels certified review

Terrific and friendly customer service. Very accommodating. Will definitely stay here again!

Dear Carl Lee E., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

A modern hotel very well located in São Paulo

TripAdvisor rating 4.0/5

alexandren541 Couples - 10/03/2019 TripAdvisor review

Hotel very clean with good facilities. A superb breakfast, nice shower and bed. Staff was very polite and friendly. Close to Congonhas airport, Ibirapuera shopping center and Moema metro station. I highly recommend.

Mr.Alexandrem541, Thank you for the review of our hotel! We are glad that you enjoyed your room, cleanliness and location. We hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

F.

Customer review rating 4.3/5

Gustavo F. Business - 02/03/2019 AccorHotels certified review

yes

Dear Gustavo Luis F., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Comfortable and well located

Customer review rating 4.3/5

Valéria G. Business - 11/02/2019 AccorHotels certified review

The hotel is very comfortable and well located.

Great team!!

Customer review rating 4.3/5

Paul Solo - 05/02/2019 AccorHotels certified review

The team is perfect ! Especially at check out! In check in too ! The young boy valet is very very customer oriented

Dear Guest Paul; Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Great place to stay!

Customer review rating 4.3/5

Le Business - 31/01/2019 AccorHotels certified review

Great service and accomodations

Good Location but the hotel isn't the best Mercure i've already been

Customer review rating 4.3/5

Alexander Friends - 27/01/2019 AccorHotels certified review

I was expecting a different experience. The room was great, got the Le Club Gold Member upgrade, but didn't receive the welcome chocolates as usual and as I've received in all other Accor hotels I've been the last year. At the first contact with the reception didn't get the late checkout, I had to went down and talk to the staff. The Restaurant that supplies the Hotel guests closes at 15:00 o'clock and 22:00 at night, not the perfect timing if you want to have a drink with friends and for business meetings.

Dear Alexander Bernd M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Because of the restaurant time e have de coffe shop Fran"s Cafe in your hotel, which works 24hs , next time we will accomplish you with a welcome drink there . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Almost perfect

Customer review rating 4.3/5

Rodrigo V. Families - 14/01/2019 AccorHotels certified review

We had a check-in for 2pm and arrived almost 4pm and there was no room available. We waited 29 minutes and got informed that it would take more 30 minutes for a room to be available... :(

Dear Rodrigo V., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are sincerely sorry about the delay in your check-in and hopefully in your nest stay with us it's will not be repeat. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Great hotel

Customer review rating 4.3/5

Anonymous Friends - 31/12/2018 AccorHotels certified review

Great hotel in good location. Good service and excellent breakfast.

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