Hotel - Mercure São Paulo Moema Times Square
Mercure Hotel Mercure Hotel

Mercure São Paulo Moema Times Square

4.0/5 391 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • AEROPORTO CONGONHAS
    • CONGONHAS AIRPORT
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

  • 120 rooms
  • 108 non-smoking rooms
  • 9 family rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,778 reviews

Our guest reviews for Mercure São Paulo Moema Times Square

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 391 reviews
Anonymous Families - 11/10/2018 AccorHotels certified review
« Very nice stay with two young kids. Small issue with TV on last day. »

Rooms were neat and tidy. Bar fridge was well supplied. Staff friendly and helpful. Small issue with TV. Didn't find a kids play area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ewan G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Anonymous Business - 01/10/2018 AccorHotels certified review
« Satisfying Business Hotel with nightly disturbance »

The stay in the Merure Times Square Hotel generally was connected to a high Level of service and good quality of accomodation. This includes concierge, parking service, breakfast and the gym. However I had to experience some disturbances which significantly disturbed my stay and led to stressful unrelexed days in the Business in Sao Paulo. On the day of arrival on tuesday 25th of September after a 12 hours flight it was impossible to find rest because of construction works in the building. If I would have been told about the pending works I for sure would not have accepted the room where I could not even make a phonecall due to the noice. Afterwards during the night there was repetitive noice on the floor so that also the day after that was done for business. As I am accomodated in the Mercure Times Square also this week and the week after I`d be more than happy to get an appropriate compensation for the difficult start in Sao Paulo.

Diego Business - 24/09/2018 AccorHotels certified review
« Facilities are ok. Wifi is very poor »

I'm a frequent visitor of the hotel. Rooms and overall facilities are ok. However during the last couple of visits the wifi performance was really poor. When you are in a business trip, wifi is key to attend to meetings and stay in contact with the family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego Leandro A., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Marlon Solo - 19/09/2018 AccorHotels certified review
« There are some things to improve »

The room need to be more isolated, I could hear someone snoring from another room. My pre-authorized payment was not cancelled, I still have some blocked credit in my credit card.

Jonathan M. Business - 11/09/2018 AccorHotels certified review
« suitable »

good, comfortable, adequate experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan m. V., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Ana T. Couples - 05/09/2018 AccorHotels certified review
« Excellent mattress and shower! »

Good location, walking distance to Ibirapuera Mall. When we checked in they gave us a smoking room (we don't smoke). It was very smelly but they quickly changed us to another room. Rooms are spacious. The bed was very confortable and the shower was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Itel T., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Anonymous Families - 05/09/2018 AccorHotels certified review
« pleasant »

very gentle and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine D., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Gordon T. Business - 04/09/2018 AccorHotels certified review
« Very Happy! »

Very nice room, it was clean and well maintained. The staff at the Times Square is always very nice and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon T., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Anonymous Business - 04/09/2018 AccorHotels certified review
« Good service and location »

Good the old rooms need to change as the carpet and furniture is in very bad conditions compared with the other rooms that are chipper

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Daniel Tasies M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Ali Business - 04/09/2018 AccorHotels certified review
« clean rooms, great stay! »

Enjoyed the stay at this property. Helpful staff, and nice clean rooms!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali Nawaz B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Scott I. Business - 02/09/2018 AccorHotels certified review

Always enjoy staying here...Not my first, nor will it be my last.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott I., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Diego Business - 31/08/2018 AccorHotels certified review
« Incredible poor wifi »

I'm a frequent visitor of this hotel. The room and the service was fine as most of the times but I've almost no wifi. Very poor signal. I cannot connect to work meetings and cannot even use skype with my family. When you are a business traveler that it is a big deal

Javier F. A. Business - 28/08/2018 AccorHotels certified review
« Wifi Issues »

The Wifi does not work properly (at all) for business purposes. And there is no iron facilities as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier Faure A., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Ashley Business - 27/08/2018 AccorHotels certified review
« Overall stay met my needs »

Overall, the hotel met my needs and was nice. The room had basic amenities, although I would have preferred to have bottled water available. Also, the wifi was not very strong in the rooms, although it was strong in the lobby area. Breakfast was very nice, and location is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Thomas B. Business - 24/08/2018 AccorHotels certified review
« HORRIBLE »

Terrible service and cheap feeling rooms. Asked for an iron and it was a model that was 20 years old. No adapters available. Mold in the shower and all the street noise can be heard at all times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas Michael B., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Barbara Families - 24/08/2018 AccorHotels certified review
« Will come back again. Lovely staff, well located and clean rooms. »

We were there for only two days but we were very pleased with room and the local of the hotel. The staff at the hotel was very helpful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Barbara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Estabon Business - 23/08/2018 AccorHotels certified review
« Business in São Paulo »

Friendly and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Merje Business - 18/08/2018 AccorHotels certified review
« Very satisfied »

it was supergood

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merje M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Henry L. Business - 18/08/2018 AccorHotels certified review
« Nice and clean »

While the accommodations were good - there was lots of ongoing restoration early in the morning and into the evening. Soap bars really need to big larger, as they are way too small for any useful purpose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry L., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Mark Business - 13/08/2018 AccorHotels certified review
« nice hotel but poor sound insulation »

nice hotel but the building needs better sound insulation as the street noise is very loud

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark D., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

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