Hotel - Mercure Sao Paulo Times Square Hotel
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Mercure Hotel

Mercure Sao Paulo Times Square Hotel

Avenida dos Jamaris, 100 Torre 1  Moema 
04078-000  SAO PAULO
BRAZIL

324 reviews
TripAdvisor Rating Based on 324 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Pool
  • Fitness centre
  • Airport shuttle
    • AEROPORTO CONGONHAS
    • CONGONHAS AIRPORT

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Airport shuttle
    • AEROPORTO CONGONHAS
    • CONGONHAS AIRPORT
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

  • 122 rooms
  • 108 non-smoking rooms
  • 10 family rooms
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,239 reviews

Our guest reviews for Mercure Sao Paulo Times Square Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 324 reviews
AccorHotels certified review
Everton E. Friends - 17/09/2017

It was an amazing experience with the team, and the service of the hotel. I highly recommend to everyone.

AccorHotels certified review
Felipe Business - 07/09/2017
« Great! »

The place's atmosphere is very positive and the accommodations are very welcoming.

AccorHotels certified review
Bernegere Business - 04/09/2017
« good breakfast »

no chairs in the room to watch TV

TripAdvisor review
Business - 01/09/2017
« engenheiro »

good location and service. taxi in front of the hotel, and good restaurant. it should less expencive. the hotel is old but it is good. the cleaning was not so good, expecially in the bathroom. the street noise distub me during the day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.rogeriomelo01 Thanks for sharing your experience at the Mercure Hotel Times Square. We're sorry we have not exceeded all your expectations during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the points indicated housekeeping has been warned and situations like these will not repeated in our hotel. please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Mercure SP Times Square

AccorHotels certified review
Gordon T. Business - 25/08/2017
« Very enjoyable and comfortable with a great staff. »

I always enjoy this hotel and the staff is friendly, helpful and their ability to speak English is great.

AccorHotels certified review
Beatriz Solo - 24/08/2017
« Hotel comodo- acogedor »

Excelente

AccorHotels certified review
Michael B. Business - 14/08/2017
« The experience was satisfactory but not outstanding in any way. »

The room was OK, however there was: An issue trying to get food at non-standard times. Could do with a kettle and stuff for making a cup of tea or coffee in the room.

AccorHotels certified review
Felipe W. Business - 14/08/2017
« Could be bether »

I'd like to rank some opportunities to improve the experience: 1) AC position blows the air towards the head of the guest wile laid on bead; 2) Amenities package could include a razor blade, a toothpaste, a toothbrush and a hair comb; 3) The bathroom needs a renovation. There's mold over the grout on ceramic tiles, and the toilet seat was broken.

AccorHotels certified review
Augusto H. Business - 08/08/2017
« Problems with the Reservation »

We did the reservation 15 days in advanced. Got Accor confirmation. But when I arrived in the hotel I was informed that they could not find my reservation. Even after I showed the voucher they still requested me a prepayment in credit card. They tried to find a bedroom for me, but they find one with 2 single beds and reservation was for a couple bed. After they tried a pillow top that was smaller the 2 beds together. And on the end they find one that fit. But the entire process took more than 1h30 minutes to make the room available for me.

AccorHotels certified review
Peter. Business - 07/08/2017
« Comfortable , clean and convenient »

Nice room , staff and location , good breakfasts , a little noisy on the street at night.

AccorHotels certified review
Bruno A. Business - 07/08/2017
« Ok »

It was OK; anything especial come to my attention.

AccorHotels certified review
Parrode Couples - 05/08/2017
« Noisy bar downstairs »

The hotel is great. The rooms are comfortable and well decorated. The problem is the thin, non noise isolated windows! I like the ideia of the restaurant and bar downstairs, but it is noisy and for someone who's really trying to sleep it can be hell.

AccorHotels certified review
Anonymous Business - 02/08/2017
« Short enjoyable stay. »

Only delay was at check in and wrong electronic key issued. Had to return to front desk for another key.

AccorHotels certified review
Anonymous Couples - 30/07/2017
« Terrible reception and racism »

First of all, I may need to say that I spend lots of days in various hotels in many places due to my wor. I also have stayed in Mercure time square tens of times already, but this time was the worst and I completely lost my credibility and good feeling about the hotel. When I checked in, the woman named 'Valeria' in the reception couldn't even find my name, asked me if I reserved, and made me waiting for a long time standing in front of there. During stay, I asked two dishes of food, but only one dish came and other one was not even cooked. Finally when I checked out, the worst experience that I have never faced in any other hotels occured. I found out that my information in the receipt was remarked as Chinese and my address was somewhere in China, although I AM NOT CHINESE. I am asian, and does Mercure Time Square hotel regard all asians as Chinese and they are living somewhere in China? Is it your official policy? I felt very strong disappointment and even wonder if it was a kind of racial discrimination. I will wait for your feedback, and officially claim if I don't get the correct and timely answer. Hope this messege can be delivered to top management of the hotel.

AccorHotels certified review
Anonymous Business - 21/07/2017
« Suficiente »

Aceptable

AccorHotels certified review
Justin T. Business - 20/07/2017
« A good experience. Very helpful reception staff. Room was a bit tired. »

Good, only point is that the room was a bit tired and in need of a refresh. Higher floors had previously were much better.

AccorHotels certified review
Satwinder T. Business - 16/07/2017
« For short term visit most satisfactory, for longer visits also good but with some areas to improve. »

I have been practically living at Mercure and Adagio in Times Square since the start of January 2017. The Adagio is much better for longer term stays. My observations: it would be nice if you could have tea and coffee making facilities in all rooms in the Mercure, the Dell Arte restaurant never seems to have any white wine, very few people in the restaurant speak English which makes ordering room service very difficult (however, the people at Adagio and Mercure reception are most helpful and do translate so it's ok), it has got better during my stay but internet can be quite slow at times.

AccorHotels certified review
Pl Solo - 14/07/2017
« This property is older than I thought it would for an Accor property »

I would have hoped more serious renovations would have been conducted after Accor took this over - The A/C didn't work in the heating function - Toiletries weren't good at all - Blankets felt too old / used already

AccorHotels certified review
Matthias S. Business - 06/07/2017
« Good and safe location, friendly staff, clean, good breakfast. A bit loud from airplanes and traffic (in the morning) but manageable). »

I stayed 4 nights, The whole room13th floor was very clean, but - the carpet in the room is worn out, should be changed. The Mangement should have a look - if it is not aware!

AccorHotels certified review
Gordon T. Business - 03/07/2017
« Great. »

Great hotel with great service. This was a business trip and the hotel made my stay in Sao Paulo very productive as well as restful.

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