Hotel - Mercure Sao Paulo Times Square Hotel
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Mercure Hotel

Mercure Sao Paulo Times Square Hotel

Avenida dos Jamaris, 100 Torre 1  Moema 
04078-000  SAO PAULO
BRAZIL

309 reviews
TripAdvisor Rating Based on 309 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Pool
  • Fitness centre
  • Airport shuttle
    • AEROPORTO CONGONHAS
    • CONGONHAS AIRPORT

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Airport shuttle
    • AEROPORTO CONGONHAS
    • CONGONHAS AIRPORT
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

  • 122 rooms
  • 108 non-smoking rooms
  • 10 family rooms
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,010 reviews

Our guest reviews for Mercure Sao Paulo Times Square Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 309 reviews
AccorHotels certified review
Anonymous Business - 21/07/2017
« Suficiente »

Aceptable

AccorHotels certified review
Justin T. Business - 20/07/2017
« A good experience. Very helpful reception staff. Room was a bit tired. »

Good, only point is that the room was a bit tired and in need of a refresh. Higher floors had previously were much better.

AccorHotels certified review
Satwinder T. Business - 16/07/2017
« For short term visit most satisfactory, for longer visits also good but with some areas to improve.  »

I have been practically living at Mercure and Adagio in Times Square since the start of January 2017. The Adagio is much better for longer term stays. My observations: it would be nice if you could have tea and coffee making facilities in all rooms in the Mercure, the Dell Arte restaurant never seems to have any white wine, very few people in the restaurant speak English which makes ordering room service very difficult (however, the people at Adagio and Mercure reception are most helpful and do translate so it's ok), it has got better during my stay but internet can be quite slow at times.

AccorHotels certified review
Pl Solo - 14/07/2017
« This property is older than I thought it would for an Accor property »

I would have hoped more serious renovations would have been conducted after Accor took this over - The A/C didn't work in the heating function - Toiletries weren't good at all - Blankets felt too old / used already

AccorHotels certified review
Matthias S. Business - 06/07/2017
« Good and safe location, friendly staff, clean, good breakfast. A bit loud from airplanes and traffic (in the morning) but manageable). »

I stayed 4 nights, The whole room13th floor was very clean, but - the carpet in the room is worn out, should be changed. The Mangement should have a look - if it is not aware!

AccorHotels certified review
Gordon T. Business - 03/07/2017
« Great. »

Great hotel with great service. This was a business trip and the hotel made my stay in Sao Paulo very productive as well as restful.

AccorHotels certified review
Daniela Business - 26/06/2017
« Regular »

I had a good and fast check in, and it was a good experience for a short stay. However, my room had a strong smell (probably some scent used on the environment), that, along with carpet, is very back for an alergic person as I am

AccorHotels certified review
Sergio F. Business - 26/06/2017

Good stay, with excellent services provided by William and Valeria at the reception.

AccorHotels certified review
Jens Business - 19/06/2017
« all was fine, second stay in this Holtel »

very friendly and clean Hotel in the middle of Sao Paulo

AccorHotels certified review
Flavio D. B. O. Couples - 17/06/2017

would be better if it had free parking

AccorHotels certified review
Yoshihiro Business - 12/06/2017
« Small things that make a difference, sadly in this instance, it was not a pleasant one. It could have been better. »

One thing that I did not appreciate was prior to check-in. Two receptionists one handling a customer the other chatting with someone. When this someone asked the receptionist whether she should check me in, she dismissed it by saying not loudly - He can wait - and continued to chat about her new flat and family members. I guess she did not expect me to hear nor that I would have understood what was being said. She was finishing her shift and as it was around 8pm so not really interested in customer service.

AccorHotels certified review
Francis Friends - 11/06/2017
« Nice option near Ibirapuera »

Very good accommodations, would certainly stay again.

AccorHotels certified review
Rafael R. L. Business - 09/06/2017
« Very bad »

poor room, old and it was a smoking room. I asked for a non smoking room, but the hotel was full

AccorHotels certified review
Mauricio L. Families - 30/05/2017
« Bad thermostat controls and Room with animal hairs »

My room had a very musty order for the entire stay. The thermostat was very glitch. The previous person in the room had a service animal. The carpet was full of dog hairs for the entire stay. I asked for additional carpet cleanings. The cleanings did not help vey much. I was really disappointed with the room.

AccorHotels certified review
Ricardo C. Business - 18/05/2017
« Boa. »

Norma, dentro do esperado.

AccorHotels certified review
Marcos T. Friends - 16/05/2017
« Perfect »

The staff at my check in was very attentive, serving me very well.

AccorHotels certified review
Anonymous Families - 09/05/2017

comfortable room, good service, nice location

AccorHotels certified review
Anonymous Business - 09/05/2017

The room was dirty, specially on walls and carpet. The room has no power outlet near the table to plug my notebook or near the bed to power my cell phone. That was confirmed by the reception. The hotel had no office space so I couldn´t print my documents, lucky I was with the receptionist that printed my documents but charged for it. When I used the Mercure app to schedule my reservation no indication of an old room was notified to me. So the pictures of what I reserved vs what I got did not match at all. I ordered into my room a Premium beer and no glass came with the beer and also no device to opened it. Several minutes after a lady appear to help me after I eat all my food without the beverage.

AccorHotels certified review
Anonymous Business - 05/05/2017

Wifi not working, complained several times only to hear exuses from the front desk as it should be working and nobody else was complaining. Which was a lie, I had other 3 consultants with me in the same hotel on different floors and rooms and they also told me it wouldn't work. I showed the front dest it would download on my cel but not on Mercure wifi. Restaurant is too expensive for poor selection. Just a meat sandwich for 52 bucks.

AccorHotels certified review
Anonymous Business - 02/05/2017

Amazing Staff, clear place

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