Hotel - Mercure São Paulo Moema Times Square
Mercure Hotel Mercure Hotel

Mercure São Paulo Moema Times Square

4.0/5 404 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • AEROPORTO CONGONHAS
    • CONGONHAS AIRPORT
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Our rooms

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

  • 120 rooms
  • 108 non-smoking rooms
  • 9 family rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,000 reviews

Our guest reviews for Mercure São Paulo Moema Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 404 reviews
Maria Business - 08/12/2018 AccorHotels certified review
« Satisfactoria »

No recibi la factura via mail como prometieron al momento del check out.

André L. T. E. S. T. Couples - 03/12/2018 AccorHotels certified review
« Mercure São Paulo Moema - Great option »

Very well located, the hotel has large rooms and an excellent breakfast. On the ground floor, on the outside, between the three towers that make up the hotel complex (Mercure and Adagio), there is a small square with benches and a very pleasant place to stay. It is a great option for those who want to stay in a quiet neighborhood of São Paulo. I recommend!

birgitbulla Solo travel - 03/12/2018 TripAdvisor review
« Very good hotel »

Good location, people very nice and always helpfull. The bedroom very clean, good restaurant with good breakfast.Near from the airport, taxi service in front and near from many restaurants.Excelent service

Mariano Business - 01/12/2018 AccorHotels certified review
« Great »

.

Sf Solo - 28/11/2018 AccorHotels certified review
« Will stay again despite some issues »

Overall I was happy to stay at the hotel. Initially I had booked the hotel for 3 nights but due to the fact I loved the location of hotel, room size, bathroom shower, breakfast and especially the gym facility, I extended the hotel for 4 more nights till I left São Paulo. My biggest concern was the airplane noise due to proximity of the local airport. I noticed that the windows in my room (808) weren't completely closing tightly to provide noise insulation . Had the windows were newer or designed for noise insulation I think airplane noise could be further reduced to a point where it won't be noticeable. My other concern was WiFi quality that I didn't find sufficiently fast and reliable for conducting serious business such as being able to do conference class using soft phone (VoIP application) to avoid international long distance roaming charges. Honestly the WiFi quality was poorer than what I was expecting or hoping it to be. This is definitely an area of improvement and international business travelers would appreciate that. I also want to mention that I got excellent customer service from Gabriel at the hotel front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Feisal S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Ricardo A. Business - 22/11/2018 AccorHotels certified review
« Met all my expectations »

In general, the hotel is quite convenient in one of the best spots in São Paulo city. Hotel is ok, room is quite large, however still needs to fix some details to be outstand, especially on the breakfast, housekeeping and maintanence.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Ricardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Layla M. Business - 22/11/2018 AccorHotels certified review
« Great stay-in »

Business trip. Overall satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Layla, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Bruno Business - 16/11/2018 AccorHotels certified review
« Worst restaurant experience ever »

completely untrained staff @the restaurant. very slow at collecting orders, wrong beverage, slow at bringing the check, not being able to provide individual invoices to the customers, and after collecting the payment, turned off the lights whilst our german sales director was finishing his caipirinha. i will never stay again in this hotel, and i will recommend my network the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno A., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence specially from the restaurant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Ricardo K. M. Couples - 06/11/2018 AccorHotels certified review
« otimo family loves »

otimo positivo

Our hotel has responded to the review
Our hotel has responded to the review

Sr.Ricardo, Agradecemos sua classificação quanto ao Mercure SP Moema Times Square! Ficamos muito satisfeitos que pudemos lhe proporcionar uma excelente hospedagem em São Paulo Esperamos revê-los em breve, Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Nice S. I. S. P. Business - 26/10/2018 AccorHotels certified review
« Nice stay in Sao P. »

The hotel is in very quiet and nice area close to many shops. The staff is very king and answer quickly to all requests and needs. The hotel is under renovation and I was located in on of the room still to be refurnished so furniture and toilet were a bit old but working. In general, good quality / price ratio and definitely recommended

Flavio C. Business - 22/10/2018 AccorHotels certified review
« Nice »

Nice, simple but it accomplished with all my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Flavio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Peter Business - 18/10/2018 AccorHotels certified review
« Nice safe environment convenient to offices. »

Comfortable, good night rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter W., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Marcio Couples - 17/10/2018 AccorHotels certified review
« It could be better »

Thw quality of the bed , pillows and towels are way below standard for the price the hotel charges.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcio A., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Anonymous Families - 11/10/2018 AccorHotels certified review
« Very nice stay with two young kids. Small issue with TV on last day. »

Rooms were neat and tidy. Bar fridge was well supplied. Staff friendly and helpful. Small issue with TV. Didn't find a kids play area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ewan G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Anonymous Business - 01/10/2018 AccorHotels certified review
« Satisfying Business Hotel with nightly disturbance »

The stay in the Merure Times Square Hotel generally was connected to a high Level of service and good quality of accomodation. This includes concierge, parking service, breakfast and the gym. However I had to experience some disturbances which significantly disturbed my stay and led to stressful unrelexed days in the Business in Sao Paulo. On the day of arrival on tuesday 25th of September after a 12 hours flight it was impossible to find rest because of construction works in the building. If I would have been told about the pending works I for sure would not have accepted the room where I could not even make a phonecall due to the noice. Afterwards during the night there was repetitive noice on the floor so that also the day after that was done for business. As I am accomodated in the Mercure Times Square also this week and the week after I`d be more than happy to get an appropriate compensation for the difficult start in Sao Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel H., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a discount of 10% in your total daily rate will be issued in your next stay. In copy our reservations department to check the avaiability: h3… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Diego Business - 24/09/2018 AccorHotels certified review
« Facilities are ok. Wifi is very poor »

I'm a frequent visitor of the hotel. Rooms and overall facilities are ok. However during the last couple of visits the wifi performance was really poor. When you are in a business trip, wifi is key to attend to meetings and stay in contact with the family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego Leandro A., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Marlon Solo - 19/09/2018 AccorHotels certified review
« There are some things to improve »

The room need to be more isolated, I could hear someone snoring from another room. My pre-authorized payment was not cancelled, I still have some blocked credit in my credit card.

Jonathan M. Business - 11/09/2018 AccorHotels certified review
« suitable »

good, comfortable, adequate experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan m. V., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Ana T. Couples - 05/09/2018 AccorHotels certified review
« Excellent mattress and shower! »

Good location, walking distance to Ibirapuera Mall. When we checked in they gave us a smoking room (we don't smoke). It was very smelly but they quickly changed us to another room. Rooms are spacious. The bed was very confortable and the shower was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Itel T., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Anonymous Families - 05/09/2018 AccorHotels certified review
« pleasant »

very gentle and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine D., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

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