Mercure Sao Paulo Moema Times Square Hotel 4 stars

TripAdvisor rating 4.0/5 462 reviews
Mercure Sao Paulo Moema Times Square Hotel
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Hotel extras

  • Wellness area with beauty salon

  • Leisure area with swimming pool, sauna and renovated fitness center

  • Electric bikes available for guests to use. Booking required

  • Free transfer service to Congonhas Airport and Ibirapuera shopping center. Booking required

  • Easy access to the São Paulo Expo convention center and Ibirapuera Park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sao Paulo Moema Times Square Hotel

Avenida dos Jamaris, 100 Torre 1
Moema
04078-000
são paulo
brazil

Tel: +551150532500

Fax: (+55)11/50532514

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 4km / 2.49 miles - Shuttle free

  • By plane

    AEROPORTO GUARULHOS At 35km / 21.75 miles

  • By plane

    CONGONHAS AIRPORT At 4km / 2.49 miles - Shuttle free

  • By plane

    GUARULHOS INTL At 40km / 24.86 miles

  • By helicopter

    EDEL TRADE CENTER At 0.5km / 0.31 miles

  • By car

    IMIGRANTES At 6km / 3.73 miles

  • By train

    ESTACAO VL OLIMPIA At 2km / 1.24 miles

GPS :-23.605128, -46.662139

Our accommodations

We offer five room categories: Standard Apartments with one double bed, Standard Apartments with twin beds, Superior Apartments with one double bed, Superior Apartments with twin beds and Junior Suites (two bedrooms).

Junior Suite - king-size bed and twin beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Business Desk

Superior Apartment - king-size bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Business Desk

Superior Apartment - twin beds

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELL ARTE RISTORANTE

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 114

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Sao Paulo Moema Times Square Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,128 reviews

tripadvisor

TripAdvisor Rating 4.0/5

462 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

Barbara Families - 03/09/2019 AccorHotels review

Very nice stay , second time there. Great location, clean and friendly staff.

Dear Barbara G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Very pleasant and comfortable stay

Customer review rating 4.3/5

Daniela O. Families - 03/09/2019 AccorHotels review

Very comfortable hotel, well localised and very helpful and friendly staff.

Dear Daniela Pires De O. O., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square
Customer review rating 4.3/5

Gordon T. Business - 02/09/2019 AccorHotels review

As always, a very nice room and very good seeing.

Dear Gordon T., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Moema Times Square

Customer review rating 4.3/5

Sm Solo - 01/09/2019 AccorHotels review

Met my expectations. Check in and check out were standard. The internet didn’t work. I followed the instructions of the hotel and of the reception guest.

Dear Sean M., Thanks for sharing your experience at the Mercure Sao Paulo Moema Times Square Hotel. We're sorry we have not exceeded your expectations during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the points indicated maintenance department have been warned and please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Ok

Customer review rating 4.3/5

Charles Business - 01/09/2019 AccorHotels review

Room ok, hotel was missing a lobby and breakfast was in neighbouring hotel ( also accor group) Should have been more clear on the website.

Dear Charles Eduard B., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be advised that our structure belongs to a complex: Bike rental, cafeteria and restaurant on the ground floor, swimming pool, large gym and dry sauna; In addition to the square, valet service and close to restaurants, bakeries and all the structure that the neighborhood offers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Bad experience with the reception team (evening batch)

Customer review rating 4.3/5

Roshan Business - 25/08/2019 AccorHotels review

the reception team in the evening shift was with poor attitude and no effort to keep the customer happy. I had to come down twice to set my door key right. I asked for a half day extension on check-in, which was bluntly refused. ( however the morning team next day was able to help me with the extension). This reinforced my belief that it was not the availability but the attitude of the evening batch. I am a regular client of mercure, but now I think I have to think about other options. At least this unit of mercure will not be my choice. I feel bad about it because I realise it is not the hotel but a part of the hotel that was responsible for my bad experience.

Very positive experience. I will recommend.

Customer review rating 4.3/5

P. Business - 08/08/2019 AccorHotels review

It was a very niche short experience with high satisfaction. Just a minor comment around WIFI conectivity, which was very poor. But the rest of the whole experience was very above average.

Dear Eduardo Javier P., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square
Customer review rating 4.3/5

Anonymous Families - 31/07/2019 AccorHotels review

Sensacional

Not a good one

Customer review rating 4.3/5

Anonymous Business - 31/07/2019 AccorHotels review

It's not the first time I've stayed at a Mercure hotel, but if it's the first hotel in the chain I'd never choose again. I didn't have pleasant common spaces. The room service was very deficient. The breakfast was of very little variety and bad quality. The safe in the room was damaged, which caused me some inconvenience.

Dear Christian Alejandro Dr C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Satisfied with the hotel

Customer review rating 4.3/5

Ineide T. Couples - 23/07/2019 AccorHotels review

Mercure is a nice hotel, but could use some improvements. Plus — spacious room, the shower is awesome, the staff — specially Fernanda, the housekeeper, are very attentive and helpful. Not so good: breakfast — one of the worse I have had in Hotels I have stayed in Brazil. Not enforcing the non smoking policy inside the hotel . Our floor smelled cigarette smoke the whole time of our stay. Although it was offered to us another room, it was a little complicated to move all stuff to another room. Laundry service is poor. We just stayed in a much smaller Inn in Campos do Jordão with a wonderful breakfast and own laundry service, which it is very helpful when you don’t have too much time to do your own laundry. I hope this review is helpful. Thank you!’

Dear Ineide Reis L., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Welcoming, clean, organized and friendly service

Customer review rating 4.3/5

Julie H. Friends - 19/07/2019 AccorHotels review

Arrived early in day, yet accommodation via arrangements for Jehovah’s Witnesses greatly appreciated after long travel time. Also, despite our busy times, gathering in the lobby you were very accommodating. Willing help, kind greetings daily. Helped us with our questions and needs quickly and sincerely. Accommodating atmosphere for our special stay. Thank you for your hardworking, respectful, organized staff. Very help, friendly.

Dear Julie Christine H., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Excellent customer service

Customer review rating 4.3/5

Anastasiya Business - 15/07/2019 AccorHotels review

I had a great stay at the hotel. I had forgotten my accupuncture mat at the hotel in July 2018 and the reception staff was kind enough to put it on hold and to find it upon my arrival. They really went above and beyond customer service expectations. Excellent work!

Dear Anastasiya Valeryevna S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

VERY GOOD

Customer review rating 4.3/5

Renata B. Business - 12/07/2019 AccorHotels review

GOOD LOCATION, GOOD ROOM CONDITIONS , GOOD RESTAURANT AND BREAKFAST, EDUCATION FROM THE TEAM, BUT ITS NOT 10 JUST BECAUSE THE PILLOWS ARE COMFORTABLENESS.

Dear Renata Enne B., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

excellent

Customer review rating 4.3/5

Ob Business - 07/07/2019 AccorHotels review

Nice breakfast Nice employees But the restaurant was not good, the food was not good quality

Dear Ole B., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Good

Customer review rating 4.3/5

Rafael Business - 06/07/2019 AccorHotels review

Good service and attention, the room has good space and the bed is great, however 2 things could improve, 1) the seal and thickness of the bedroom windows, a lot of noise from outside. 2) the light in the hall was too much , entering my room all night

Sr Rafael, Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Moema Times Square. Sentimos muito não termos correspondido todas ás suas expectativas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Atenciosamente, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Detail

Customer review rating 4.3/5

Jeff Couples - 05/07/2019 AccorHotels review

As with most hotels a suitcase rest would have been helpful. Also, like some other Mercure hotels, coffee making facilities would have been nice. Lastly, unless your guests are Portuguese speaking the Television experience was somewhat useless except for BBC news or CNN news. Maybe, as an example, HBO movies could have been added. On the more positive side the room was clean, the bed comfortable and the bathroom I have no complaints.

Dear Jeffrey F., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

Almost perfect

Customer review rating 4.3/5

Mamdouh M. Solo - 02/07/2019 AccorHotels review

Room, location and services are all first class. Breakfast is limited in variety and quality.

Dear Mamdouh m., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Mercure SP Moema Times Square

satisfied and would return,

Customer review rating 4.3/5

Carlos K. Business - 28/06/2019 AccorHotels review

however I arrive in the morning and there should be an early check in for frequent Le Club guests. noisy street on the 3 floor, next time would be at a higher level. Nice gym to workout early am, crowded at 07:30.

Traveling in São Paulo

TripAdvisor rating 4.0/5

Trip42042464560 Couples - 27/06/2019 TripAdvisor review

A trip to São Paulo, Brazil, stayng at a very nice hotel, friendly and well located. It is located close to a subway station, getting easer to move around a big city. A good breakfast and a cheap car parking.

Nice hotel, not so good wireless network

Customer review rating 4.3/5

Alexsandro M. Business - 26/06/2019 AccorHotels review

Good experience. Just wireless network did not work as expected.

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