Mercure Cergy Pontoise Centre Hotel 4 stars

TripAdvisor rating 3.5/5 204 reviews
Mercure Cergy Pontoise Centre Hotel
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Hotel extras

  • Welcome. Take advantage of our new room service menu with original products.

  • Several room types at an attractive price, 4-star service included.

  • Open 24 hours a day, we are available to ensure you enjoy a pleasant stay.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre Nearby
  • Golf
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Cergy Pontoise Centre Hotel

3 Rue des Chênes Emeraude
95000
cergy
france

Tel: +33134249494

Fax: (+33)1/34249515

Contact email

Check-in from 12h00

Check out up to 12h00

  • CERGY :   36-42-44 MARJOBETS

  • PONTOISE :   4-6 MARJOBETS

  • RER station CERGY PREFECTURE :   RER A CERGY PREFECTURE

  • By plane

    AERODROME DE CERGY At 10km / 6.21 miles

  • By plane

    ORLY At 70km / 43.5 miles

  • By plane

    PARIS ROISSY CDG At 40km / 24.86 miles

  • By train

    CERGY At 2km / 1.24 miles

GPS :49.041012, 2.072875

Our accommodations

Enjoy a quiet and relaxing moment in our spacious and fully renovated rooms. We offer every type of comfort to satisfy you: Standard and Superior Rooms; Junior, Privilege or Terrace Suites.

Classic Room with 1 double bed

  • Max. number of persons: x3
  • Area: From 20
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 30
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: x2
  • Area: From 20
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: x3
  • Area: From 38
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with terrace, 1 double bed and 1 single sofa bed

  • Max. number of persons: x3
  • Area: From 53
  • Views: City side, Courtyard side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ASTREE

Photo non contractuelle / Strictly non binding

THE ASTREE BAR IS OPEN 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 78 m²

  • Maximum capacity: 60 people

Find out more
Mercure Cergy Pontoise Centre Hotel Meeting Room

Our guest reviews for
Mercure Cergy Pontoise Centre Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

995 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

204 reviews

Agreable

Customer review rating 4.0/5

Alex L. Business - 19/03/2019 AccorHotels certified review

The team is the best, the hotel needs to be renovated.

Dear ALEX, Thank you for sharing your positive experience with us. It is a pleasure to hear, that you enjoyed our comfortable rooms and we are proud to hear your appreciation and praising words for our staff. Thank you again for your nice feedback and we hope to welcome you soon in our hotel. Best regards, Bérangère HABLA Manager

improvement to Novotel Pontoise

Customer review rating 4.0/5

H. Business - 01/03/2019 AccorHotels certified review

The Hotel is clean and an improvement to the Novotel in Cergy (Smells really bad of cigarette smoke). the rooms in the Mercure are clean (although very hot) and quiet. the bathrooms are very small though. the car park is really not designed for bigger cars! and no other parking possibilities nearby.

Dear LEE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bérangère HABLA Manager

Comfortable stay

Customer review rating 4.0/5

Johanna Solo - 04/02/2019 AccorHotels certified review

The room was spacious and comfortable, although the leather chair was damaged and thus visually not very pleasing considering this was a 4 star hotel. For January, the heating could have been warmer and it seemed from the instructions available that it was possible to only put on cold A/C. The shower was lovely and everything was clean. The breakfast was delicious and the staff helpful - I was able to check in already at 11am. The RER commuter train station and shopping facilities were just a short walk away.

Dear Johanna, Thank you for your recent stay, we were delighted to wlecome you. While it is nice to hear you enjoyed the Hotel design, it seems we unfortunately fell short of our goal to provide the highest level of hospitality. It is our number one priority and I sincerely apologize not reaching your expectations. However, I want to clarify that the heating cut is due to a leakage problem in the city center. Once again, thank you for your valued feedback as it helps us improving our operations and service. We hope to serve you again whenever your travels bring you to Cergy with a better experience. Sincerely,

Nice stay within a comfortable hotel

Customer review rating 4.0/5

Tania P. Business - 10/01/2019 AccorHotels certified review

I had a nice stay at the hotel . The room was clean and the bedding comfortable . The staff was friendly and welcoming . There was plenty of choice for breakfast and the coffee was very good!

Dear TANIA P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bérangère HABLA Directrice

Unable to recommend

Customer review rating 4.0/5

Andrew F. Couples - 29/12/2018 AccorHotels certified review

By comparison with other Accor / Mercure hotels in France this one is not good value. The area is poor, spoilt by a lot of development in operation. Unable to control the temperature in the room other than by opening the window. The WiFi was so poor I could even stream BBC radio. The check in ladies were good but i felt sorry for them working in such dismal surroundings.

Dear ANDREW F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bérangère HABLA Directrice

pleasant stay

Customer review rating 4.0/5

Gary M. Business - 16/11/2018 AccorHotels certified review

very pleasant stay in a nice comfortable room, friendly staff.

Dear GARY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Directeur

Correct

Customer review rating 4.0/5

Pablo Business - 21/10/2018 AccorHotels certified review

Personnel très aimable

Monsieur Vega, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Cergy-Pontoise Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Directeur

value for money none excisting - not clean and poor hotel service. Service from the heart not excitisting

Customer review rating 4.0/5

Claudia H. Business - 18/10/2018 AccorHotels certified review

I have on your FB send some picture of the room, which wasn't clean (expect the bed), hair and dirt behind the bathroom door, breadcrumbs on carpet and desk chair. The room rate 184 Euro which isn't acceptable. Going out for dinner arriving back to hotel around 20:30 and the main door was closed (twice) and had to wait 10 & 15 minutes to get the lobby door open. You have only one agent you runs the entire hotel - that isn't a 4 Star service. Mr Tran your Front office employee tried his best - however lacking resources . I wasn't able to get from my CC 50.- euro which is standard in good hotels, especially if there aren't any ATM machines near by. Original room category wasn't what I booked, was moved in another room however it isn't fitting to your reservation description where you indicate there is a lounge. meaning you sell it like an executive lounge which isn't the case. I am extremely disappointed and this isn't what I am call four Star. I usually stay at Fairmonts and Swissotels, at least this are still nice hotels which great service. One can see that you clearly cut cost on quality, service but not room rate. this is not even a one star hotel.

Dear CLAUDIA H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Directeur

They charge me 50 euro for cleaning the room !!!!!!!!

Customer review rating 4.0/5

Ahmad A. Business - 24/09/2018 AccorHotels certified review

They use my credit card to charge me 50 euro after I do the checkout within 1 day and when i ask why this happen they give excuses that it is beacuse of the room cleaning !!! Which hotel charge of the room cleaning.

Hotel nice shame no restaurant

Customer review rating 4.0/5

Shirley U. Couples - 13/09/2018 AccorHotels certified review

Hotel good, parking (payable) good, breakfast good. No restaurant in hotel. Nearest restaurant is an Indian but is an all you can eat buffet type. Not for us! No point going to France to eat Indian. Thankfully the hotel bar had a charcuterie plate. We enjoyed it but it wasn't the same as a proper meal. Staff very helpful.

Dirty

Customer review rating 4.0/5

Juraj Business - 08/09/2018 AccorHotels certified review

Old furbrished, dirty, cigarette smole smell in the rooms, very poor breakfast. Apologies, never again.

Customer review rating 4.0/5

Andre Business - 31/08/2018 AccorHotels certified review

The rooms need updates and when I arrived in the room liquid soap was out. I had to ask front desk to replace it.

Customer review rating 4.0/5

Blessing B. Couples - 18/07/2018 AccorHotels certified review

Good experience and room was nice and clean

Good short stay/business hotel for Osny visits - no frills

Customer review rating 4.0/5

Tim Business - 16/07/2018 AccorHotels certified review

Clean tidy business hotel (ie no facilities beyond bar etc) with superb friendly staff with English well spoken. again. Good location for Osny business trips but not ideal for tourist visits, and less than ideal walk to Cergy Port area. Would definitely stay again

Air-con didn't work in a super hot day - struggled to sleep

Customer review rating 4.0/5

Anonymous Business - 11/07/2018 AccorHotels certified review

really horrible.

Non working air conditioning ruins the Mercure quality expectation

Customer review rating 4.0/5

Frank S. Business - 05/07/2018 AccorHotels certified review

Non working air conditioning ruins the Mercure quality expectation, hardly able to sleep at 28c

Confortable

Customer review rating 4.0/5

R. M. Couples - 05/07/2018 AccorHotels certified review

Confortable

Well located good service

Customer review rating 4.0/5

Francois Families - 10/06/2018 AccorHotels certified review

Difficult parking and wheelchair access could be improved

Not Bad

Customer review rating 4.0/5

Mko Business - 05/06/2018 AccorHotels certified review

Good, but not worth for the price. Wifi network process is cumbersum. No restaurant, no airco, old furniture, too much noice But staff is helpfull and good location

Lovely Hotel - Reasonable Price

Customer review rating 4.0/5

Ls F. Business - 01/06/2018 AccorHotels certified review

Fine staff - professional, accommodating, knowledgeable. Comfortable rooms. Great location for work.

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