Hotel - Mercure Nantes Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Nantes Centre Gare Hotel

4.0/5 617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • NANTES ATLANTIQUE
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)

Leisure and activities

  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 24h/24 - 7j/7
  • Snack & beverage machine

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between our contemporary and comfortable Standard and Privilege Rooms. Our Privilege Rooms offer a lounge area, an espresso machine and a minibar. Rooms for people with reduced mobility are available.

  • 117 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 7 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • High speed transmission line
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,303 reviews

Our guest reviews for Mercure Nantes Centre Gare Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 617 reviews
Anonymous Couples - 09/10/2018 AccorHotels certified review
« One night stopover »

Hotel clean . Staff polite. Check in & out very efficient. Only slight downside was 6th floor room was in attic and was rather small.

Wess Business - 09/10/2018 AccorHotels certified review
« fire alarme get triggered at 4am and not information received »

Fire alarme get triggered during my stay and we did not receive any information (i tried to call front desk but get hang up..)

Marcel N. Couples - 06/10/2018 AccorHotels certified review
« Séjour plaisant »

Room excellent, spotless, roomy with a very comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. See you very soon for you next stay in Nantes. Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

Ashley Business - 02/10/2018 AccorHotels certified review
« Reasonable accommodations with significant comfort and technology issues. »

My experience should have been positive, as the accommodations were reasonable. Some details were woefully disappointing, though, creating an overall negative experience for me. The room was small, but the bed and other furnishings kept the size from being a problem. The television, primary restroom area, and other room details were average or above average. Housekeeping was effective, and all staff seemed friendly. Outside the room, the restaurant was good, breakfast was great, and the lobby was warm and inviting. Unfortunately, the room was made incredibly uncomfortable by some details. Most notably, the air conditioning in the room was either broken or inadequate, and the room was excessively warm my entire stay. I woke up every night with sweat dripping from my head. I attempted to remove the comforter and sleep with just a sheet, but there was no separate sheet. Eventually, I slept with the window open, though it was awkward to keep open and allowed substantial noise. (It's important to note that the heat issue was similar for a colleague of mine, so it was not an issue with my room.) In addition, the nice bathroom was made unusable for hours after taking a shower. The shower head could not be adjusted, and there was no shower door. After even a 5 minute shower, the floor was covered with water. The lack of ventilation meant the water would not evaporate for hours, even after wiping it up with a towel. Finally, the hotel wi-fi service was inconsistent, slow, and unusable at times. It often failed to load even basic web pages, and it would stop working numerous times. In this day and age, that is unacceptable. I will likely stay here again out of necessity, but these "minor" details made my stay very uncomfortable.

Yann Business - 01/10/2018 AccorHotels certified review
« Paisible »

Halte paisible

Our hotel has responded to the review
Our hotel has responded to the review

Quel plaisir de lire votre commentaire ! Au plaisir de vous retrouver chez Mercure. Clemence.M - Service Réception - Hôtel Mercure Nantes Centre

?? Business - 30/09/2018 AccorHotels certified review
« Room was great but construction work immediatley outside room untill 22h00 in evening spoilt the epxerience »

Disappointed you do not warm customers of construction works. No real help to move rooms, just a shrug of the shoulders. I would say experience has diminished my trust in Mercure Brand.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Anonymous Friends - 23/09/2018 AccorHotels certified review
« Conveniently located - met our needs »

Perfectly located next to car rental office. Easy to get to restaurants. Comfortable rooms. Easy access to airport.

Anonymous Business - 18/09/2018 AccorHotels certified review
« Good location, room fine, service needs improvement »

Stayed for 3 nights. Room was clean and bed was comfortable. Good shower. WiFi very slow. Service at front desk slow and in restaurant was indifferent. Dinner service was particularly poor. On arrival to the dining room I was told that the menu was only in French which I can only guess was an attempt to put me off eating there. Service was incredibly slow and inattentive. Frustrating.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay. It is always important for us to receive feedback. We are really sorry about the services in restaurant. We do have english menu. We have new co-workers and they did not have the information. So we will explain them and show them about the menu. We wanted to know about the reception. Why was it slow ? We alaways want to improve our services so it is important for us if you can explain us. We thank you again to take time to write a comment. We hope to see you again for a next chance. Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

S A. Couples - 14/09/2018 AccorHotels certified review
« Very good »

Very comfortable. Very nice and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience. See you very soon in Nantes Clemence.M - Service Réception - Hotel Mercure Nantes Centre Gare

Anonymous Families - 07/09/2018 AccorHotels certified review
« Pleasant staff; disappointing facilities »

The room design was a surprise, with the shower in a clear glass cube that was visible from the rest of the room. Our son and daughter were staying in the same room, so we were very uncomfortable with the lack of privacy. You really need to correct this. Perhaps put much more frosting on the glass. Also the WiFi kept logging us out, and the speed was unacceptably slow. We have stayed in many Mercure hotels before, and I think this was the worst experience for the reasons noted above.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About room, it is a choice from our architecte to have this kind of bathroom. After few comments about the WIFI we had called our technician to fix the issues. We really appreciate your sharing your concerns. We hope to see you again for your next trip in Nantes. Clemence.M - Service Réception - Hotel Mercure Nantes Centre Gare

Anonymous Couples - 05/09/2018 AccorHotels certified review
« Handy location »

It was probably better than I would expect from most Mercure hotels to be honest, however there was no "Platinum welcome" (ie no recognition, got a single drink voucher - not one for each guest - on the second night when I asked for it, and no upgrade). Not that anything can be done about it, but the bathroom could be smaller to allow for more 'living' area for 2 people. Bed was comfy and shower was good. Did get a surprise though when the room service person entered our hotel room without our permission when I was undressed in the bathroom! Not cool. On top of that, the reason for him arriving was that our daughter had arranged and paid for a Father's Day gift (beer and cheese). The charges for this were on our final invoice and I had to 'negotiate' to have them removed. Took the magic out of the gift a bit - barged in on in the bathroom and charged for a prepaid gift.

Donald L. Couples - 03/09/2018 AccorHotels certified review
« Wonderful weekend break in Nantes »

Great weekend break in Nantes complemented by the hotel. Very friendly, clean and in great location. Room was clean and spacious with a great bathroom and shower Reception and room services staff were helpful and welcoming Restaurant staff were very friendly and the food was good quality and price Overall this is a good hotel in a good location for central Nantes. we would certainly come and stay again A few small things to help improve the standard in rooms, - more hangers for clothes for couples staying for several days and open shelf for clothes. Preventing living out of suitcase for stay Noted the number of people trying to access the station via closed off entrance beside outside seating area. Putting a sign in place indicating no entrance to station would be helpful to people

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. . And about the train station, we have already put a sign outside to indicate the station. And the station did put one as well. About the room, do not hesitate to ask the reception to have more hangers, and we advise you to book for the next stay our privilege or superior room. See you very soon in Nantes. Clemence.M - Service Reception - Hotel Mercure Nantes Centre Gare

Roy D. Business - 31/08/2018 AccorHotels certified review
« not responsvive to fix the problems in my room safe did not work shower drain was bloked reported and was not fixed »

the room was nice location was good service was basic staff were polite no, follow up upon reported problems

Couples - 30/08/2018 TripAdvisor review
« Long Weekend Visit to Nantes »

Stayed in the Hotel Mercure Nantes Centre Gare for three nights and enjoyed a high level of service by the hotel staff including; Reception, Restaurant and service staff. Hotel is in a good central location with good links to the airport and easy walking distance to the centre of Nantes.Room was of high standard, bed comfortable and shower and bath great. Simple Improvements which would help prevent 'living out of a suitcase' - More hangers in wardrobes some drawer space for clothes. Will also be further improved when all external works at GARE are completed. But this on-going work didn't spoil our trip.

Our hotel has responded to the review
Our hotel has responded to the review

Many Thanks!!! I will share your reviews with all the staff See you soon Marie Mathilde Bazil - General Manager

Nicole S. Families - 27/08/2018 AccorHotels certified review
« mrs »

I was told that I had been upgraded which was great. When I opened the door to the room I was given, I realised the room had not been serviced. Straight away I was given the keys to another room which was very pleasant and I had a very nice stay.

Marilyn S. Couples - 21/08/2018 AccorHotels certified review
« Very happy »

The staff were very friendly & helpful, the rooms nice & clean, centrally located, very satisfied.

Anonymous Families - 12/08/2018 AccorHotels certified review

We had a very nice room. Staff at the reception desk were extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your comment. See you next time in Nantes. Clemence.M - Réceptionniste - Hôtel Mercure Nantes Centre Gare

Said Solo - 11/08/2018 AccorHotels certified review
« Rent »

Underbart

Peter Couples - 06/08/2018 AccorHotels certified review
« Excellent base for visiting local attractions. »

Generally good, but housekeeping was patchy with some items not replaced routinely. We did not like the paper cups provided for the Nespresso Machine. Meals were fine.

Luca Solo - 31/07/2018 AccorHotels certified review
« ok room and service, central postion and good breakfast »

the AC in the room was not working very effective. Even at maximum speed the air was not very cold, I had to open the window. Very convenient position to gare sud and bus connections. Good breakfast. Nantes is a nice city.

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