Hotel - Mercure Zamosc Stare Miasto
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Mercure Hotel

Mercure Zamosc Stare Miasto

Kollataja 2 4 6 
22400  ZAMOSC
POLAND

248 reviews
TripAdvisor Rating Based on 248 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Free outdoor car park
    • Well-lit parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Fitness centre
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Free outdoor car park
    • Well-lit parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a range of options: our Standard Rooms, Superior Rooms or Apartments with a view of the Main Square and a wide selection of extra services.

  • 54 rooms
  • 54 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 20 family rooms
  • 19 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Turn down service
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,030 reviews

Our guest reviews for Mercure Zamosc Stare Miasto

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 248 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Osenenko A. Families - 20/07/2017

Great location! Clean room, not sure the air conditioning worked because it was quite hot. We did not care for the pillows and the heavy blankets... we took the insert off from the covers and used sheets only to sleep under. The breakfast was good and the staff was very nice and responsive. I would suggest that the hotel improves the bedding but generally can't complain. Fair price to the service.

AccorHotels certified review
Rosemary Couples - 11/07/2017
« Right in the centre of everything, perfect location and very accommodating place to stay. »

Excellent.

TripAdvisor review
neargatwick Couples - 06/07/2017
« Fantastic service »

Please note- there is no air conditioning in this hotel, and when we arrived it was 30 degrees! However, Dariusz on Reception gave us a choice of a cooler room, and provided a fan. He was so helpful with every query we had, from booking taxis to our return bus ticket. The hotel is very quirky and old, but a fantastic place to stay, and excellent value, too.

AccorHotels certified review
Bijanmh Solo - 22/06/2017
« 3star hotel deserve 4.9999999 star »

With small modification this quiet hotel deserves 5 star. Big room,best place,good breakfast,......

AccorHotels certified review
Anonymous Couples - 02/05/2017

We enjoyed being so close to the square and able to visit the sites of Zamosc easily. Your staff was friendly, welcoming and helpful and we had a very pleasant stay.

AccorHotels certified review
Anonymous Families - 29/04/2017

Very pleasant reception staff, helpful and accommodating.

AccorHotels certified review
Anonymous Families - 18/04/2017

The location of the hotel is great but the rooms really need to be updated. The staff was very and managed to compensate for the below average rooms.

AccorHotels certified review
Anonymous Business - 26/02/2017

beautiful location, helpful staff, very good meals- really great!

TripAdvisor review
Pascal D Family - 23/02/2017
« Lovely hotel in perfect location »

Our family of four had a lovely one-night stay in your hotel. Staff we wonderful, including some great suggestions on sights to see beyond those on the usual tourist list. Location could not be better at the corner of the town square.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascal, We very much appreciate your comments regarding your stay at the Mercure Zamosc Stare Miasto. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we will be happy to welcome you again. Best regards, Magdalena Będziejewska Front Office Manager

TripAdvisor review
Business - 20/01/2017
« Nice hotel with very weak breakfast »

Great location at the old town square, nice spacious room, nice staff and disgraceful breakfast ! So weak breakfast is not met anywhere in Poland a few years, and I travel a lot, but they serve a wonderful mulled wine and beer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kriga1962, we very much appreciate your comments regarding your stay at the Mercure Zamosc Stare Miasto. It is always a pleasure to receive positive feedback. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we will be happy to welcome you again. Best regards, Magdalena Będziejewska, Front Office Manager

AccorHotels certified review
Anonymous Couples - 07/01/2017

It was a great experience as always. The service is amazing.All staff are extremely nice and helpful and always very polite. The breakfast was delicious and service was outstanding. The Wi-Fi signal extremely good in comparison to the last stay. We would highly recommended the hotel to friends and family:) Small things to think about: Shower too small. Toilet water pressure made it difficult to flush. The restaurant dinner menu needs review as the dishes are a bit peculiar for both of us and I am Polish and my fiance is English. We both feel that the restaurant would be busier and more popular if they served local straight forward food made fresh such us in the local restaurants. However if the goal is to offer a fine dining experience the combination of dishes offered should still be reviewed. All and all a great stay as always and we will be back soon:) Thank you again for making us feel special.

AccorHotels certified review
Anonymous Business - 22/12/2016

Thank You very much for pleasant stay in your hotel! We are sure, we would like to visit You againg! Especealy BIG THANK YOU for the blond hair lady from reception, which meet us on check in , on arriving( sorry ,we forgot her name). Very nice and very polite person. She was really very kind with us, and made our stay very comfortable! Merry Christmas and Happy New Year ;)

AccorHotels certified review
Anonymous Business - 10/12/2016

below satisfactory. room was clean, but no ironing board? I was told I had to go to the basement to find it, never found it. This is standard. I needed to later use the office to respond to a timely email, I was not allowed to use the office because a business group was coming in 10 minutes. All I needed was 3 minutes to complete my business. Never again!!!

AccorHotels certified review
Anonymous Couples - 20/11/2016

Standard europejski.

AccorHotels certified review
Anonymous Couples - 02/10/2016

Everything was great! The staff were extremely friendly and helpful, especially the person who checked us in as well as the bartender. We learned about the history of the town, and for tips for visiting, especially the courtyards and the Synagoue. The bartender listened to what my husband liked in the Polish vodkas so far, and he gave me cherry vodka, which was delicios! And I don't like vodka!

AccorHotels certified review
Anonymous Friends - 27/09/2016

Very pleasant in all respects

AccorHotels certified review
Anonymous Couples - 19/09/2016

The bottom of the stairs outside our room door had a gate locked. Extremely dangerous in the event of a fire.

AccorHotels certified review
Anonymous Couples - 13/09/2016

Everything was as we have expected. Perfect location and hotel service.

AccorHotels certified review
Anonymous Solo - 11/09/2016

The hotel is in a great location just off the main square but it's a bit limited by the building age and design. I would preference a modern shower without a bath and the square design meant it was a lot of corridors to get to my room. My standard single room was fairly quiet and the bed was comfortable. The restaurant had a good selection and seasonal special dishes which I enjoyed. Breakfast selection of cereals, cold and hot buffet met the room size and was regularly topped up... I especially liked the mushrooms in sauce option.

AccorHotels certified review
Anonymous Families - 29/08/2016

We booked 2 junior suites. Matress and bed were so old and so bad that I had to sleep in the sofa. Itold reception that it was not acceptable to provide bedding of that quality. Rhey took note of the romm number but that's it. No appologies or no commercial gesture of nay kind. During our stay in Poland, we were in Novotel every time and neve encounter such a poor qulaity service and aweful sleeping conditions. There is alos no propoer curtain in the rooms so you get awake at 6 am by daylight.

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