Mercure Karpacz Skalny 3 stars

TripAdvisor rating 4.0/5 489 reviews
Mercure Karpacz Skalny
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Hotel located in a quiet area just 328 yards (300 meters) from the downtown area.

  • The playground and children's playroom provide the ideal conditions for families with children

  • Ideal conditions for tourists thanks to the nearby tourist trails and ski slopes

  • Wellness & Spa Center with swimming pool, hot tub and saunas, plus treatments and massages.

  • Barbecue area and green areas near the hotel make it an ideal place to spend your free time.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • STRACHOWICEPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Karpacz Skalny

Obroncow Pokoju St. 5
58-540
karpacz
poland

Tel: +48757527000

Fax: (+48)75/7618721

Contact email

Check-in from 14h00

Check out up to 12h00

  • Blue Bus :   Bachus

  • By plane

    STRACHOWICE At 130km / 80.79 miles - Shuttle paying

  • By train

    JELENIA GORA At 17km / 10.56 miles

GPS :50.772375, 15.7637

Our accommodations

Choose from a Standard Room with a view of the gardens or the forest.

Standard room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with queen-size bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with twin beds, ground floor.

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Suite with 1 Queen size Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RESTAURACJA

Type of cuisine: Regional

Our light and spacious restaurant offers a wide selection of Polish meals, including regional specialties, and international dishes. During the summer, guests can enjoy dining out on the sunny terrace with a view of the Sniezka mountain.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCKTAIL BAR

Photo non contractuelle / Strictly non binding

After a day of hiking in the mountains, come and relax in the hotel bar with a sophisticated drink or a freshly brewed cup of coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 112

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Karpacz Skalny

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,681 reviews

tripadvisor

TripAdvisor Rating 4.0/5

489 reviews

Super

Customer review rating 4.5/5

Ilona Families - 25/08/2019 AccorHotels review

Super hotel

PERFECT LOCATION

Customer review rating 4.5/5

Lucie F. Couples - 26/07/2019 AccorHotels review

Fantasticky.

Nice hotel

Customer review rating 4.5/5

Odd A. Solo - 17/07/2019 AccorHotels review

I did the web pre check-in. The key was ready, but otherwise I felt I had to go through all the other formalities. Strange practice i Poland to deman payment in advance, and then pay again for bar/restaurant/parking at check-out.

One of not many Leaccor hotels with high standard of services

Customer review rating 4.5/5

Lukas S. Solo - 09/07/2019 AccorHotels review

I love breakfast, the forest view from my room and the attention of the hotel staff where I can still enjoy Platinum status benefits which is not anymore common in other Leaccor hotels...

Dear Lukas S., We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

Excelent hotel for family vacation

Customer review rating 4.5/5

Mczajek Families - 01/07/2019 AccorHotels review

Swimming pool in very good condition, perfectly adapted for everyone. Very good breastfed on weekends, on Monday a bit worse.

Dear Michal C., We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

Short Vacation

Customer review rating 4.5/5

Jku Couples - 02/06/2019 AccorHotels review

All was perfect

Customer review rating 4.5/5

Mmarcin Couples - 28/05/2019 AccorHotels review

Would be 10 but the breakfast is of little quality.

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za wybór naszego hotelu oraz poświęcenie czasu na ocenienie naszych usług.Otrzymanie pozytywnej opinii jest zawsze dla nas ogromną przyjemnością i największą nagrodą. Bardzo nas cieszy,że poziom i jakość świadczonych przez nas usług spełniły Pana oczekiwania.Przykro mi, że śniadanie nie do końca spełniło Pana oczekiwania, mam nadzieję, że następnym razem będzie Pan całkowicie usatysfakcjonowany. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi na najbliższe weekendy. Być może Państwa zainteresują.Jeszcze raz dziękuję za podzielenie się z nami Pana opinią. Mam nadzieję, że będziemy mieli okazję gościć Państwa wkrótce .A kolejne wizyty w hotelu Mercure Karpacz Skalny będą równie udane i pozostawią tak samo sympatyczne wspomnienia. Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

Bit outdated, but clean and comfy

Customer review rating 4.5/5

P. Families - 29/04/2019 AccorHotels review

A bit outdated but clean and comfy room. New water and coffee set every day is a big plus. Very nice wellness area. Very nice and very helpful stuff. Fairly good restaurant with limited variety but nice service and reasonable prices. Breakfast average, a bit better on the days when there are more guest. Overall good value for money.

Szanowny Panie W imieniu całego zespołu bardzo dziękuję wybór hotelu Mercure Karpacz Skalny , oraz wysoką ocenę jakości naszych usług.Jest nam szalenie miło, że Pana pobyt w naszym hotelu należał do udanych i komfortowych.Bardzo nas cieszy że wspomnienie z pobytu w naszym hotelu są tak ciepłe. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce Będziemy zaszczyceni mogąc gościć Państwa ponownie. Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

very good

Customer review rating 4.5/5

Yossi S. Couples - 27/04/2019 AccorHotels review

the room was nice,the food was good' the stuff was kind and helpful, the only problem when we came to the room there were a crib for baby in it

My stay ate the Hotel Mercure Karpacz Skalny

Customer review rating 4.5/5

Mirosław Business - 25/04/2019 AccorHotels review

It is a very nice hotel, conveniently located close to the center of Karpacz. The staff are nice enough and the food is good. The only thing is that the hotel is is need of renovation. As Platinum Accor member I was upgraded to a suite, which I really appreciated but the decor dates back many years.

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za ponowny wybór hotelu Mercure Karpacz Skalny, oraz wysoką ocenę jakości naszych usług.Jest nam szalenie miło, że Pana kolejny pobyt w naszym hotelu należał do udanych. Każda pozytywna opinia to dla nas ogromna nagroda . Cieszymy się, że spędził Pan sympatyczny czas w naszym hotelu.Żałuję jednocześnie,że nie skomentował Pan zauważonych niedociągnięć dotyczących braku uczynności ze strony personelu. Łatwiej by nam było podjąć działania naprawcze.Nie mniej jednak przekazałem Pana opinię kierownikowi recepcji z poleceniem baczniejszej uwagi nad jakością pracy podległych pracowników. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce Będziemy zaszczyceni mogąc gościć Państwa ponownie. . Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

Super

Customer review rating 4.5/5

Iza Families - 18/03/2019 AccorHotels review

Super

Szanowna Pani W imieniu całego zespołu bardzo dziękuję za wybór hotelu Mercure Karpacz Skalny oraz wysoką ocenę jakości naszych usług.Jest nam szalenie miło, że Pani pobyt w naszym hotelu należał do udanych i komfortowych. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce Będziemy zaszczyceni mogąc gościć Państwa ponownie. . Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager
Customer review rating 4.5/5

Marta S. Couples - 23/02/2019 AccorHotels review

Great atmosphere, amazing staff, lovely food.

Dear MARTA S., We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

My stay at Mercure Karpacz Kasprowy

TripAdvisor rating 4.0/5

miroslawp505 Business - 15/01/2019 TripAdvisor review

This is a nice hotel, located in the heart of Karpacz. The room was nice and I was upgraded to a suite because of my platinum status. Breakfasts were also great with a lot of choices. Unfortunately, the staff on the day of my departure was very unhelpful. I requested late check out and was told with a sneer that this is not possible even though suites were available on that day. I really think that AccorClub members with platinum status should be given more consideration.

Failure

Customer review rating 4.5/5

Kate Couples - 14/01/2019 AccorHotels review

I booked a room for my friends, during booking process you asked me for my credit card and i got message that reservation was confirmed so i was sure the payment was done. Nowhere in the email was written that i will have to pay at the hotel in cash. My friend didn't know about that, so he arrived at the hotel but couldn't pay. I tried to call the hotel several times to explain and pay with my card but noone answers the phone in your miserable hostel. Thank you.

Average

Customer review rating 4.5/5

Anonymous Couples - 08/01/2019 AccorHotels review

Being a platinum member i understand no availability of an upgrade or no bath only a shower, but in my booking was access to the pool and Jacuzzi yet there were no gowns nor slippers in the room. The room was quite undated and the tv picture was very poor. We only had one pillow per bed and had to ask the cleaning lady to please provide us with more. The beds had spring mattresses which were uncomfortable. The bathroom had pubic hairs on the floor which were not from us as we noticed them on arrival. One very important point i would like to make is that it was very snowy and icy outside and the first day we found it very dangerous to walk from the hotel even to the carpark without almost falling as the walkways were not kept clear and there was no grit nor salt sprinkled anywhere. In the car park our feet disappeared in the piles of snow trying to get into our car and it was quite a mission to get out of the parking lot. This is not what one would expect from an Accor Hotel.

As always: really really nice!

Customer review rating 4.5/5

Emi.eu Couples - 27/11/2018 AccorHotels review

We came again after a while, and we were as usual very satisfied with our stay. Nice rooms, great view, great breakfast and very good service. Fast and easy check in and also check out. We will come again!

Sehr geehrte Frau wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hotel Mercure Karpacz Skalny. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Bogdan Ryba Dyrektor Hotelu/General Manager

satisfied

Customer review rating 4.5/5

Anonymous Couples - 14/10/2018 AccorHotels review

I stayed there several times and had always been satisfied.

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za ponowny wybór naszego hotelu oraz ocenę jakości naszych usług. Miło nam ,że dostrzega Pan nasze starania w celu utrzymania standardów marki. Cieszymy się, że spędził Pan sympatyczny czas w naszym hotelu. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi, .Polecamy i do zobaczenia już wkrótce Będziemy zaszczyceni mogąc gościć Państwa ponownie. Jeszcze raz dziękuję za podzielenie się z nami Pana opinią .Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

Hotel from hell

TripAdvisor rating 4.0/5

Peter M Family - 12/09/2018 TripAdvisor review

Check in staff could only speak Polish, no German or English. Made a mess with checking in, gave us 2 rooms when my reservation was for 3 ! Staff generally unfriendly, no smiles !Loud music and voices at night by the pool kept us awake until after midnight.Room was ok but nothing special. Housekeeping staff smiled !

Disappointed with staff attitude overall

Customer review rating 4.5/5

Peter M. Families - 11/09/2018 AccorHotels review

Check in was a disaster as receptionist neither understand English or German. Checked us in for 2 rooms when we had 3. Requested a connecting room on check-in but obviously didn't understand as we didn't get one. Only smiling staff were housekeeping personnel. I would not recommend this hotel to anyone. Then got an email from Booking.com saying that I was a no-show !

Hotel services were good but quality of the room was very dissapointing!

Customer review rating 4.5/5

Mateusz Couples - 21/08/2018 AccorHotels review

Quality of room vas very dissapointing. Very old couch, old low quality furniture all looking like in very cheap low standard rooms not a 3 star hotel!

Dear Guest Thank you for taking the time to tell us about your experience at the Hotel Mercure Karpacz Skalny. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in karpacz