Hotel - Mercure Karpacz Skalny
Mercure Hotel Mercure Hotel

Mercure Karpacz Skalny

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4.0/5 417 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 206.00 PLN Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park PLN 25 per day (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Reduced mobility rooms
  • Pets allowed 30  PLN
  • Outdoor playground for children
  • 100% non-smoking hotel
  • STRACHOWICE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker
  • Skiing
    • Snow Skiing
    • Cross country skiing (Paying, Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski rack facilities (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a Standard Room with a view of the gardens or the forest.

  • 148 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 74 family rooms
  • 16 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,247 reviews

Our guest reviews for Mercure Karpacz Skalny

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 417 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Jirka Couples - 12/06/2018
« Weekend stay »

Very nice hotel, professional and helpful staff, clean rooms, various and tasty breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Steffen Couples - 01/05/2018
« friendly relaxed »

Everything was fine. I would like to tell you that you have a great massage person in Andrej (?), the guy from Ukraine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Monika Families - 08/03/2018

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Váený, Váená Monika p., Velice si váíme Vašich pripomínek týkajících se Vašeho pobytu v Mercure Karpacz Skalny Je vdy velice príjemné dostat pozitivní komentár. Samozrejme se o Vaše komentáre podelím s naším týmem. Jsme si jisti, e tyto Vaše pripomínky budou slouit jako povzbuzení pro všechny naše zamestnance a zároven nám pomuou v naší snaze neustále zlepšovat kvalitu našich slueb. Ješte jednou dekujeme za podelení se o Vaše zkušenosti a doufáme, e Vaše príští návšteva bude stejne príjemné jako ta predchozí. S pozdravem, Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Michal Families - 13/02/2018
« Getting worse »

This is my 4th or 5th stay here. In past years management did much better job. Room service and stuff working at restaurant leave a lot of room for improvement. Cold food brought to the room, without salt&pepper. Waiting for 25min for desert (cake) after finishing main course is just a few examples. Especially during some company events you as a 'signle room' cannot order a glass of wine and need to ask to be charged because noone care sif you are in the restaurant or not. I stayed there with family (2+2) 9 days eating each and very day only at this hotel (breakfast, lunch, dinner) - and I'm very disappointing. Parking hotel was not used and hotel openly allowed it - cars fully blocked whole pavement, parking for disabled people and even NON-PARKING fire line. Cleaning service was below any kind of standards - glasses were not cleaned. Cleaning ladies were knocking almost every day 8-9AM and couple times more every 20min because 'they need to finish their shift soon'. No carpet cleaning (like vaccum cleaner was never used).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michal W., Thank you for taking the time to tell us about your experience at the Mercure Karpacz Skalny. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Karol Families - 06/02/2018
« super »

super

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za wybór naszego hotelu oraz ocenę jakości naszych usług. Miło nam ,że dostrzega Pan nasze starania w celu utrzymania standardów marki. Cieszymy się, że spędził Pan sympatyczny czas w naszym hotelu . Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce . Jeszcze raz dziękuję za podzielenie się z nami Pana opinią .Zapraszam do kolejnych wizyt . Mam nadzieję, że już niedługo ponownie będziemy mogli powitać Państwa w progach Mercure Karpacz Skalny .Serdecznie pozdrawiamy i zapraszamy w piękne Karkonosze urokliwe o każdej porze roku . Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Hubert Couples - 29/01/2018
« I am very pleased with how my stay was. »

I particularly liked the room, it was cosy and the beds were really comfortable. Staff was friendly and helpful and the cleaning service was excellent. Food was great and there was a wide variety of dishes. I really enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za wybór naszego hotelu oraz wysoką ocenę jakości naszych usług. Cieszymy się, że spędził Pan sympatyczny czas w naszym hotelu . Serdecznie dziękuję za przemiły komentarz pod naszym adresem z przyjemnością przekażę go pracownikom.Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce. Jeszcze raz dziękuję za podzielenie się z nami Pana opinią .Zapraszam do kolejnych wizyt . Mam nadzieję, że już niedługo ponownie będziemy mogli gościć Państwa w Mercure Karpacz Skalny Serdecznie pozdrawiamy i zapraszamy w piękne Karkonosze urokliwe o każdej porze roku . Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Lukas Families - 29/01/2018
« Winter Holiday »

was my second time in this hote. everything was great: food, swiming pool, place for kids. good location. for sure i will come back

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za ponowny wybór naszego hotelu oraz wysoką ocenę jakości naszych usług. Cieszymy się, że spędził Pan sympatyczny czas w naszym hotelu . Serdecznie dziękuję za przemiły komentarz pod naszym adresem z przyjemnością przekażę go pracownikom.Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce. Jeszcze raz dziękuję za podzielenie się z nami Pana opinią .Zapraszam do kolejnych wizyt . Mam nadzieję, że już niedługo ponownie będziemy mogli gościć Państwa w Mercure Karpacz Skalny Serdecznie pozdrawiamy i zapraszamy w piękne Karkonosze urokliwe o każdej porze roku . Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Wojtek Couples - 10/01/2018
« OK ! »

OK !

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za wybór naszego hotelu oraz wysoką ocenę jakości naszych usług. Cieszymy się, że spędził Pan sympatyczny czas w naszym hotelu . Nie mniej jednak analizując ankietę zauważyłem, że nisko ocenił nas Pan min. segmentach ; Wrażenia ze śniadania Jakość, prezentacja i różnorodność produktów .Dlatego, korzystając z Pana uprzejmości serdecznie proszę o kilka słów komentarza w odniesieniu do ocen jakie otrzymaliśmy . Pana uwagi w tych kwestiach będą dla nas bezcenne i pozwolą nam lepiej zidentyfikować zarówno oczekiwania jak i spostrzeżenia naszych gości . Z góry serdecznie dziękujęKorzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce . Jeszcze raz dziękuję za podzielenie się z nami Pana opinią .Zapraszam do kolejnych wizyt . Mam nadzieję, że już niedługo ponownie będziemy mogli gościć Państwa w Mercure Karpacz Skalny Serdecznie pozdrawiamy i zapraszamy w piękne Karkonosze urokliwe o każdej porze roku . Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Wojciech B. Families - 24/09/2017
« Good place but service needs improovement »

Hotel seems quite ok .. little bit old but acceptable .. - do not count on apartment its just to similar rooms connected .. service at reception not nice .. and well you can wait with your room phone on room service even 20 minutes ... reception is quick but not nice .. overall .. nice place - needs improovment .. good swimming polls .. sauna .. - everything ok there ..

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Serdecznie dziękujemy za poświęcenie czasu i wypełnienie ankiety na temat kolejnego pobytu w Hotel Mercure Karpacz Skalny. Jest nam niezmiernie przykro, że wyjechał Pan niezadowolony bo nie w pełni spełniliśmy Pana oczekiwania.; proszę zatem przyjąć z tego powodu przeprosiny. W ramach Mercure, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawiona przez Pana opinia jest dla nas niezwykle ważna. Serdecznie dziękuję za pozostawiony w ankiecie życzliwy komentarz. Zawsze jest do dla nas rzecz bezcenna, która jest drogowskazem na przyszłość w kontekście lepszej identyfikacji zarówno spostrzeżeń jak i oczekiwań naszych Gości. Pana uwagi na temat obsługi recepcji przekazałem kierownikowi i oczekuję od niego stosownych wniosków wobec winnych zaniedbań pracowników. Mimo doświadczonych niedociągnięć mamy nadzieję gościć Pana ponownie .Ufam że kolejny pobyt w naszym hotelu będzie przyjemny , udany i przebiegnie bez jakichkolwiek zakłóceń. Z poważaniem, Bogdan Ryba

AccorHotels certified review
Joanna Friends - 20/09/2017
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani W imieniu całego zespołu bardzo dziękuję za wybór naszego hotelu oraz wysoką ocenę jakości naszych usług. Miło nam ,że dostrzega Pani nasze starania w celu utrzymania wysokich standardów marki. Cieszymy się, że spędziła Pani sympatyczny czas w naszym hotelu . Bardzo nas cieszy,że nasze starania pozostawiły dobre wspomnienia. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi. Być może Państwa zainteresują. Polecamy i do zobaczenia już wkrótce :) Od 1 sierpnia br nasz hotel zmienił nazwę na Mercure Karpacz Skalny Jeszcze raz dziękuję za podzielenie się z nami Pani opinią .Zapraszam do kolejnych wizyt . Mam nadzieję, że już niedługo ponownie będziemy mogli gościć Państwa w Mercure Karpacz Skalny Serdecznie pozdrawiamy i zapraszamy w piękne Karkonosze urokliwe o każdej porze roku . Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Linda Families - 11/09/2017
« Our first and not last stay at Mercure Karpacz Resort (Skalny)! »

We were amazed at the location of the hotel: central but close enough to nature to enjoy the peaceful surroundings and a beautiful look on Śnieżka. The hotel staff was very kind and helpful, the room spacious and well prepared for our arrival, we also loved the swimming pool :) Everything went well from the beginning with the fast check-in until the very end and a heart-felt good-bye with the extremely kind and talkative receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda H., We very much appreciate your comments regarding your stay at the Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
G. Families - 08/09/2017
« G. »

The Mercure Karpacz Hotel is ideally located and well connected to discover and explore the scenic beauty of Karpacz. The weekend hotel stay with family was wonderful. We were made to feel comfortable right from the time of check-in. Our kids used most of the facilities right from swimming to the tennis court, play area and pool table which was fantastic to keep them active. The staff was very helpful and congenial. The buffet breakfast was superb with lots of variety. What more could one ask for! Mercure Karpacz stay was as comfortable and happy as a home away from home experience. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ankush G., We very much appreciate your comments regarding your stay at the Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Petra Families - 28/08/2017
« Very comfortable hotel »

The hotel is very comfortable, clean and cozy. The employers are wiling to help with everything. And we received tickets to some places in Karpacz too, where we could go with our child. Food is very delicious - especially coffee, only by breakfast was always the same (fried and boiled eggs and sausagess) - it could be in another variety too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETRA N., We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Juan T. Business - 13/08/2017
« Great Hotel in Great part of the world. Polish Hospitality ! »

Spotlessly clean room & bath. Strong shower. Very quiet and at a very reasonable price. But the staff were the best ! Poland is one of my favourite countries to visit. The people are so friendly and this Mercure stands up to my impression of Poland !

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Valeria Families - 01/08/2017

My general impression is good. The rooms were clean and comfortable, the staff friendly and helpful; wide choice of food at breakfast. But there are 2 things that disappointed me: 1) dishes from the menu (way overpriced for the quality you get, particularly carbonara; what we've got was just greasy pasta with bacon, no cream). 2) extremely slippery floor at the pool area (I had too walk extremely slow and carefully, my little brother banged his head against the floor, and another I child I saw hurt itself the same way). Overall I had a good experience though, hotel is truly comfortable and well situated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeria Valkova, We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

AccorHotels certified review
Joanna Friends - 11/06/2017
« Super »

Super

AccorHotels certified review
Dv Families - 28/05/2017
« Pleasant stay »

We had a great time in hotel Mercure. Nice room, large bathroom with bath. Beds were not very comfortable. Tasty breakfast with lot of variety. Kids enjoyed the playing room. Nice pool with slide and heated water.

AccorHotels certified review
Anonymous Families - 03/05/2017

Super hotel

AccorHotels certified review
Anonymous Families - 28/02/2017

Super!!!!

AccorHotels certified review
Anonymous Families - 20/02/2017

Few staff could speak English. Long waits to be served at bar. Food basic and limited choice.

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