Hotel - Hotel Mercure Karpacz Resort
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Mercure Hotel

Hotel Mercure Karpacz Resort

Obroncow Pokoju St. 5 
58-540  KARPACZ
POLAND

369 reviews
TripAdvisor Rating Based on 369 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 25 per day (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 30  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 25 per day (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 30  PLN
  • Outdoor playground for children
  • STRACHOWICE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Indoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Billiards/Snooker
  • Skiing
    • Snow Skiing
    • Cross country skiing (Paying, Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski rack facilities (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a Standard Room with a view of the gardens or the forest.

  • 148 rooms
  • 93 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 74 family rooms
  • 16 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,316 reviews

Our guest reviews for Hotel Mercure Karpacz Resort

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 369 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Joanna Friends - 11/06/2017
« Super »

Super

AccorHotels certified review
Dv Families - 28/05/2017
« Pleasant stay »

We had a great time in hotel Mercure. Nice room, large bathroom with bath. Beds were not very comfortable. Tasty breakfast with lot of variety. Kids enjoyed the playing room. Nice pool with slide and heated water.

AccorHotels certified review
Anonymous Families - 03/05/2017

Super hotel

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Anonymous Families - 28/02/2017

Super!!!!

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Anonymous Families - 20/02/2017

Few staff could speak English. Long waits to be served at bar. Food basic and limited choice.

AccorHotels certified review
Anonymous Families - 05/02/2017

Swimmingpool, near sky slope

AccorHotels certified review
Anonymous Families - 05/02/2017

Wonderful hotel! Especially for families with children (and even with dogs :) ) First of all, the staff was very caring and helpful, all our special requests were taken care of. All the facilities were well designed and made the stay very enjoyable. Lots of small details were the proof of quality of this hotel, for example toys and floating boards for children available in the swimming pool. The only disappointment was the wi-fi, which was unstable and rather slow - enough for web browsing but not for multimedia streaming or VOIP/video calls. The breakfast was very rich and tasty. The rooms were well equipped and quiet, even children running in the corridor were not disturbing. It was easy to find routes for walking with our dog near the hotel. Small ski-lift was 2 minutes walk from the hotel. Overall I thing this hotel deserves more than just three stars.

AccorHotels certified review
Anonymous Families - 07/01/2017

Staying at this hotel for the second time. We were very pleased. I am sure to come again.

AccorHotels certified review
Anonymous Couples - 26/11/2016

This hotel is our favorite one.The fact that we are comming every year again for several times is the big proof of our satisfaction..... Thank you Stanojevic and Ferdinandova

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Anonymous Friends - 20/11/2016

Super

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Anonymous Couples - 02/11/2016

Is the second time that i come here and also this time everything was very very good !!! Sure i will return third time !!!

AccorHotels certified review
Anonymous Couples - 24/09/2016

Amazing hotel, very kind and professional staff, very near to the city center, very good breakfast, wonderful room with view at mountain, very good swimming pool, sure i will return in this hotel. I recommend it very much !!!

AccorHotels certified review
Anonymous Families - 20/09/2016

very easy and comfortable stay, thank you.

TripAdvisor certified review
Couples - 07/09/2016
« Average hotel with »

Average hotel within 10 minutes walk to main shops/restaurants Karpacz road. Rooms are renovated and clean, but with old and small TV. Rooms on ground floors are without terrances. Big plus are really tasty breakfast with variety of meals.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Paulu Serdecznie dziękujemy za poświecenie czasu i podzielenie się uwagami na temat pobytu w naszym Hotelu..Mam również nadzieję,ze podczas następnego Pana pobytu w naszym hotelu będziemy mogli zaoferować pokój z wymienionym , na nowej generacji odbiornikiem TV.- sukcesywnie dokonujemy ich wymianyZapraszam ponownie do Karpacza.Z poważaniem Dyrektor Bogdan Ryba

AccorHotels certified review
Anonymous Couples - 06/09/2016

I'm really disappointed by overall experience of Mercure Karpacz.

AccorHotels certified review
Anonymous Families - 31/08/2016

Overall my stay was very good (pleasant staff, cleanliness). However, one thing was a problem, bathrobes! Last year I was not provided with a bathrobe, despite making a request at reception,. making it awkward going to the pool and sauna area. This year I clearly stated I wanted a bathrobe with my room, which was provided as requested. Unfortunately, it had a hole in it, the back was torn. I therefore suggest stocking your hotel in Karpacz with sufficient robes. I do intend to use your facilities again, so I do hope I do not encounter a bathrobe issue again:) Thank you

AccorHotels certified review
Anonymous Couples - 25/08/2016

We stayed 2 Nights. Towels in the Spa would improve the service.

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Anonymous Families - 13/08/2016

Pleasant stay in a clean hotel and friendly staff. Dinner could have been improved a little bit as the choice of food was not great.

AccorHotels certified review
Anonymous Families - 09/08/2016

We stayed one night at your hotel and we will definitely come back. It is beautifully situated, the staff are helpful and very friendly. The hotel is surrounded by a park and playgrounds and has easy access to the town centre. There is a swimming pool and various indoor play areas to keep families entertained. Our 4 year old son discovered and loved playing table tennis and air hockey during our short stay (in rainy weather). The only suggestion would be moving the outdoor smoking area away from the main entrance as the smoke enters the foyer and reception area, and newly arrived guests have to walk through groups of smokers. We had a very positive overall experience at Mercure Karpacz and would definitely recommend it.

AccorHotels certified review
Anonymous Business - 27/06/2016

Super!

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