Hotel - Hotel Mercure Mragowo Resort & Spa
Mercure Hotel Mercure Hotel

Hotel Mercure Mragowo Resort & Spa

4.0/5 349 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Outdoor secure car park PLN 34 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Bowling (Paying)
    • Darts (Paying)
    • Jogging track
  • Ski hire facilities


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 -22/30
    • Opening hours : Week-end 07:00 -22/30

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Choose from a Standard or Superior Room.

  • 214 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 32 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Telephone
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,098 reviews

Our guest reviews for Hotel Mercure Mragowo Resort & Spa

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 349 reviews
Anonymous Friends - 10/11/2016 AccorHotels certified review

Anetta thanks, I already answered questions of the questionnaire from TripAdvizor. Your servicing of course was pleasant. We are ready to arrive to you in February, 2017 again if you have a price level as in February, 2016. Andy.

Anonymous Couples - 03/11/2016 AccorHotels certified review


Anonymous Business - 03/10/2016 AccorHotels certified review

Reception and restaurant helpful, professional and friendly. Spa showers disappointing . No hot water in the first 2 showers I tried. Cleaning carried out with cleaning product which was not rinsed properly and partially left on the floor outside showers. Parking at the hotel payable and very expensive . There is no reason for it except the desperate attempt to pinch a few pennies from the guests. makes a first bad impression of the hotel. Parking should be free. Also seen broken glass in one parking space.

Anonymous Families - 19/08/2016 AccorHotels certified review

We are loyal customers and for many years we visit this hotel every summer. This year we have spent few days with our grandchildren. We like the place and the overall atmosphere, but we have to make two remarks: - the variety and quality of food has worsen. Just to give an example - in the restaurant a la carte we experienced carrot salad that was far from beeing fresh and mashed potatoes made with supermarket ready to make mixture (and not boiled potatoes as expected in a 4 stars hotel) - the quality of matrasses is poor (thin and too soft) As always the staff was friendly and helpful. Barbara & Paweł K.

Anonymous Families - 01/08/2016 AccorHotels certified review

Overall the hotel is very good, the only downside I see is how horrible it looks from the outside. However is very good for family!

Anonymous Couples - 18/07/2016 AccorHotels certified review

All services excellent, but hotel is dominated by families with small kids in July, so it is just noisy sometimes.

Anonymous Couples - 08/07/2016 AccorHotels certified review

Old facility barely refurbished Very poor & basic breakfast Rude personnel I believe one of the worst Accor hotels (not keeping up to any standards) I ever been to Overall ridiculous price/value ratio

RolandAthens Family - 03/07/2016 TripAdvisor review
« Extremely nice and interesting city »

German TV-program RTL should be quickly switched off as it is lowest class of German TV-program. You should install instead ARD plus ZDF which are the official best German TV-programs and or not sending any advertisements after 8pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Thank you for taking the time to tell us about your experience at the Hotel Mercure Mragowo Resort & Spa. I am sorry that your German TV experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerly, Anetta Dryszel General Manager

Anonymous Couples - 30/03/2016 AccorHotels certified review

Beautifully located, very clean, friendly staff, great food... However, premises is falling apart at some places...very dangerous stairs going down towards the lake, so a bit of maintenance/refurb required

Anonymous Families - 29/03/2016 AccorHotels certified review


Anonymous Couples - 23/10/2015 AccorHotels certified review

In my honest opinion the hotel needs to be rejuvenated from outside. Beside this: staff - excellent, food excellent.

Anonymous Couples - 16/09/2015 AccorHotels certified review

very polite, helpful and excellent service. People in reception desk really professional and nice for the guests

Anonymous Friends - 02/09/2015 AccorHotels certified review

On arrival they had "forgotten" our reservation, there was an empty beer can in our room, half of the spa installations did not funcion, the staff was grumpy and the decor old and delapidated

Anonymous Families - 28/08/2015 AccorHotels certified review

Nice and helpful staff. Some of furniture is worn out . The beds uncomfortable because of old matrases. Carpet in the room soiled.

Anonymous Couples - 03/08/2015 AccorHotels certified review

very pleasant hotel ,homely atmosphere .

Anonymous Couples - 21/07/2015 AccorHotels certified review

I am fairly satisfied. However hotel needs: - renovation - extension of wine list - pizza was uneatable - AC in every room

Anonymous Families - 19/07/2015 AccorHotels certified review

I staid in the hotel for the second time, with my two children. I realy enjoed the atmosphere, The food (although childre menu could be better) and all the activities dedicated for children like pool, mini playground, animations.

Anonymous Couples - 12/07/2015 AccorHotels certified review

Unfortunately we were only able to stay overnight and so couldn't experience the majority of your resort facilities. The location was excellent and the room was very nice.

Anonymous Couples - 10/07/2015 AccorHotels certified review

Hotel staff and service was more than kind, polite and very helpful. However we felt that the quality in standard of our room was below average and unacceptable. For instance the carpet was badly stained and soiled, Our Ensuite tiled walls were scummy and they're due to be replaced and so should the hotel room carpet. At the time of our stay we felt it was far too stuffy and unpleasant due to the heat. Air conditioning would have been suffice. In general room cleaning was ok however we found wet wipes behind the mattress and cigarettes celophane wrapper underneath the bed which must have been un noticed by the cleaners from the previous residents stay. During our stay we regularly smelled excessive amounts of fumes of tobacco coming from neighbouring rooms/patios which is unacceptable. Perhaps a policy to have smoke only designated areas for smokers. Meaning strictly no smoking in the Hotel or balconies. The car park rate was far too expensive in comparison to other hotels we've stayed in previously, however we do appreciate the hotel was secured premises. and we were grateful to receive our small discount. Our overall experience wasn't matched to our first impressions as seen online before deciding to book. We felt the Hotel is more like a 3 Star and not the claimed 4 Star status.

Anonymous Friends - 15/06/2015 AccorHotels certified review

Quality at the high level, as always.

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