Hotel - Hotel Mercure Torun Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Torun Centrum

4.0/5 512 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI access
  • Parking
    • Outdoor car park PLN 29 per day (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • BYDGOSZCZ AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

SUPERIOR SUITE Spacious suite with a bedroom, living room, large bathroom and separate toilet. Air conditioning, WIFI, tea and coffee making facilities, mineral water, TV, telephone, minibar, hairdryer, bathtub, bathrobe and slippers.

  • 110 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 1 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,117 reviews

Our guest reviews for Hotel Mercure Torun Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 512 reviews
Couples - 19/10/2018 TripAdvisor review
« Very Good »

Hotel very good on the whole. Yes the lift was on the small side, but that's really not that important. Room was clean enough, however the A/C lacked power, also a partition between shower and bath would have been useful. Also the room and the bed were a little on the small side. Other then that, good service, very good restaurant and bar.

J C. Couples - 10/10/2018 AccorHotels certified review
« Very good »

The staff were very helpful and nice. The room was clean. I would have preferred a double room instead of twin, but a part from that everything was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Mark Couples - 22/08/2018 AccorHotels certified review
« Great »

All good

Anonymous Couples - 16/08/2018 AccorHotels certified review
« Pleasant stay »

The experience was positive, clean room and bathroom. I can't complain much, also breakfast was very tasty

Alexandr D. Families - 07/08/2018 AccorHotels certified review
« Good room »

Very comfortable room 320. So I understand that with moderate prices, too much expect from breakfast is not real. However, on Saturday morning, breakfast was terrible and even sausages stale. On Sunday, breakfast was wonderful, more varied and of good quality. I wish you always to serve the same quality breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandr D., We very much appreciate your comments regarding your stay at the Hotel Mercure Torun Centrum. All opinions and remarks from our guests are very important for us. We will do everything to improve quality of our breakfast service and provide it on the same level everyday. Thank you again for sharing your experience, and we hope that we will have a pleasure to welcome you once again our hotel. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Anonymous Couples - 24/07/2018 AccorHotels certified review
« good »

good value for money

Florian Solo - 17/07/2018 AccorHotels certified review
« The worst Mercure hotel I have experienced »

The hotel is really old, from the room to the bathroom, from the fitness center to the breakfast. The hotel seems not to have evolved for more than twenty years. On the other hand, its location is perfect, the city centre being very close!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florian V., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This year, we start modernization of our rooms which get modern interior and new equipment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Solo travel - 16/07/2018 TripAdvisor review
« A place to sleep »

If you only look for a Place to sleep and have Your breakfast this hotel is an ok alternative. Located just outside the charming old town of Torun. There is a tram stop just nearby and the bus terminal is a 10 minutes walk away. Parks and the riverbank is Close by. Nice for walks and running. The hotel itself is partly renovated (lobby and restaurant at least) but the rooms are outdated and boring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your comments, We are glad that you were satisfied with our good location. This year, we start modernization our rooms which get modern interior and equipment. We hope that will have pleasure to welcome you once again in our hotel and present high quality od our service. See you soon in Toruń !

Greg S. Solo - 12/06/2018 AccorHotels certified review
« Acceptable but would not stay again »

I was waiting for an important phone call from overseas, and the the phone didn’t ring once in reception. I reiterated an issue with my credit card and the urgent phone I waited fir and a.m. was told the phones at the hotel are old and don’t work. Hence why no phone calls were coming in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Last time we had breakdowns of our phone exchange system in part of rooms. We apologize for all inconveniences which appeared due to that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Viren Families - 10/06/2018 AccorHotels certified review
« It was fine »

Room had very limited space. In my earlier experience with novotel Room was bit bigger than this one. It was uncortable to move around the room , we used to get obstructed by either table, circular table or bed. Bath tub didnt have curtain...how are we suppossed to stop shower water from dripping on the floor. TV remote ON button had issue, please check that. One suggestion keep restaurant menu card in rooms also it really helps. When we called reception for menu card they asked us to call restaurant instead of making sure to help us directlt, thats wht reception is for?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Viren PRAVINCHANDRA D., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to inform you that this year we will start renovation of our rooms and thanks to that they get new furniture and more space for guests. According to your suggestion , our menu cards will be avaialble in hotel's rooms We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Anna Couples - 07/06/2018 AccorHotels certified review
« Nice clean hotel with friendly staff but very noisy and with no curtain shower in the bathroom »

The hotel is nice and clean. Staff are very helpful and nice. The only problem I’ve notice is a lack of the shower curtain. We flooded the entire bathroom and everything around each time we took a shower. The bedrooms facing the old town are very noisy but that’s the location and not hotels fault.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani, bardzo dziękujemy za podzielenie się opinią na temat pobytu w naszym hotelu. Cieszymy się, że doceniła Pani nasz personel. Wszystkie przedstawione przez Panią uwagi postaramy się wziąć pod uwagę podczas remontu naszych pokoi i łazienek, który rozpoczynamy jesienią tego roku. Mam nadzieję, że będziemy mieć przyjemność ponownie gościć Panią w naszym hotelu. Serdecznie zapraaszamy ! Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Sebastian Business - 13/05/2018 AccorHotels certified review
« Average »

The room was of average size, breakfast did not meet my expectations (too little choice) and the facilieties avaliable were also not suffecient.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Hotel Mercure Torun Centrum. Jest nam niezmiernie przykro, że nie spełniliśmy do końca Pana oczekiwań; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. W ramach Mercure, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawione przez Pana opinie są dla nas niezwykle ważne. Uczynimy wszystko aby wzbogacić nasz bufet śniadaniowy. Wkrótce rozpoczynamy modernizację pokoi i wymianę umeblowania. Dzięki temu pokoje zyskają nowoczesny wygląd a Goście więcej przestrzeni Jesteśmy wdzięczni, że podzielił się Pan z nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości będziemy mieli szansę zaprezentowania usług wysokiej jakości. Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Mike Business - 13/05/2018 AccorHotels certified review
« Pleased with choice. Will stay again if business takes me back to Torun »

Everything ok - just a comment - not enough room between end of bed and work desk - had to have chair at an angle to desk, not conducive to a lot of work, just to check e-mails.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum.es. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This year, we start modernization our rooms. Thanks to new, modern equipment there will be more space for guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Victoria Solo - 09/05/2018 AccorHotels certified review
« Lovely hotel in the city center »

The hotel is very well located, the center of the old town in walking distance, close to all transport links, direct access to the bus and train stations. The staff is extremely friendly, welcoming and professional. Very grateful for the superior room, the desserts prepared by the local chef are exceptionally tasty. The rooms are very clean and comfortable. Breakfasts are delicious and varied. The hotel is situated in a comfortable Park area, the night is quiet. In my opinion, it is the best place to stay in Torun. I am sincerely grateful to the hotel team for a wonderful holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria A., We very much appreciate your comments regarding your stay at the Hotel Mercure Torun Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Cloudcatcher Families - 04/05/2018 AccorHotels certified review
« Helpful staff »

Our stay was just fine. Everything you would expect from a Mercure hotel. There were a couple of small issues, however, they were sorted out quickly by the English-speaking staff.

Shane Couples - 02/05/2018 AccorHotels certified review
« Enjoyable »

Good service from all staff

Adam Business - 16/04/2018 AccorHotels certified review
« It should be refurbished »

It has been my third visit over last few months. With every visit I can see it more clearly - you MUST start some kind of renovation - should it just aply to some rooms. I usually try to stay at Accor hotels, but Mercure in Torun really starts stretching my loyality. I still have at least two visit planned within next few months, but I honestly start considering other accomodation in Torun.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Dziękuję za uwagi po pobycie w naszym hotelu. Chętnie z nich korzystamy aby przy okazji remontu poprawić jakość naszych usług dla Państwa zadowolenia. Z przyjemnością ugościmy Pana ponownie, zapraszam. Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Janusz Business - 11/04/2018 AccorHotels certified review
« Good »

Everything was ok except cleanliness in the bathroom

E. Business - 01/04/2018 AccorHotels certified review
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Serdecznie dziękujemy za najwyższą ocenę! To dla nas wielka przyjemność, że spełniamy Pana oczekiwania. Z przyjemnością ugościmy Pana ponownie i wierzymy, że pobyt będzie równie udany. Zapraszamy Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Sillapachai K. Solo - 26/03/2018 AccorHotels certified review
« Effective and Friendly staff, very good location, clean and comfort room. »

Hotel has a very good location, not far from old town and quiet. I been upgraded, the room was very light, clean and comfortable. Staff were very helpful, effective and service minded. Food was very good and not too expensive. One downside is toilet that attached to the bar was not clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sillapachai k., We very much appreciate your comments regarding your stay at the Hotel Mercure Torun Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

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