Hotel Mercure Torun Centrum 4 stars

TripAdvisor rating 4.0/5 580 reviews
Hotel Mercure Torun Centrum
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+ 21 Services
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Room 1

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Hotel extras

WINESTONE restaurant is an ideal place for a business lunch, gala dinner or a meeting over a glass of fine wine.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • BYDGOSZCZ AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jogging track (Nearby)
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel Mercure Torun Centrum

Ul Kraszewskiego 1/3
87-100
torun
poland

Tel: +48566196550

Fax: (+48)56/6196254

Contact email

Check-in from 14h00

Check out up to 12h00

  • 15 BUS :   KRASZEWSKIEGO

  • 22 BUS :   KRASZEWSKIEGO

  • 2 TRAM :   KRASZEWSKIEGO

  • By plane

    BYDGOSZCZ AIRPORT At 45km / 27.96 miles - Shuttle paying

  • By plane

    OKECIE WARSAW At 250km / 155.36 miles

  • By train

    TORUN GLOWNY At 3km / 1.86 miles

  • By train

    TORUN RAILWAY STATION At 2km / 1.24 miles

  • By train

    TORUN WSCHODNI At 6km / 3.73 miles

GPS :53.013108, 18.59679

Our accommodations

SUPERIOR SUITE Spacious suite with a bedroom, living room, large bathroom and separate toilet. Air conditioning, WIFI, tea and coffee making facilities, mineral water, TV, telephone, minibar, hairdryer, bathtub, bathrobe and slippers.

Standard Room with double bed

  • Max. number of persons: 3
  • Area: From 17
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 17
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with a single bed

  • Max. number of persons: 2
  • Area: From 17
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite

  • Max. number of persons: 3
  • Area: From 35
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Modern decor, comfortable chairs, all that makes a relaxed atmosphere. With its Copernican symbols, the WINESTONE Restaurant perfectly captures the exceptional character of the Mercure Torun Center.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 275

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Hotel Mercure Torun Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,600 reviews

tripadvisor

TripAdvisor Rating 4.0/5

580 reviews

Handily located, inexpensive

Customer review rating 4.3/5

Anonymous Couples - 26/09/2019 AccorHotels review

We stayed here for two nights and were satisfied with the accommodation. The room was clean and tidy, but will shortly need refurbishing or redecorating. The mattress was a little lumpy but we slept OK. The staff were very efficient and friendly. The two lifts/elevators are small, and one of them was out of action for a short while. The hotel is just on the edge of town, but it's just a short walk away. Just nearby are the excellent fountains with lights and music. We used a taxi between the hotel and the main station, at a cost of around 12 zl. each time.

The room and the staff were very good

Customer review rating 4.3/5

Tamar K. Couples - 15/09/2019 AccorHotels review

We had no hot water to wash the two days

Dear Tamar k., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to explain that due to modernization of muncipal water installation, in part of Toruń was problem with hotel water. We installed additional heater but aspecially in the morning it didn't enough. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Central location

Customer review rating 4.3/5

Bbwb Couples - 13/09/2019 AccorHotels review

Helpful staff. Comfortable room. Breakfast was good. Room was very noisy during the night.

Uncomfortable stay

Customer review rating 4.3/5

Yulia Couples - 12/09/2019 AccorHotels review

Unfortunately, the room was not pleasant neither comfortable. The toilet was smelly. The bed (pillows & mattress) was so uncomfortable that I've got back pain in the morning. Wardrobe and bathroom doors made nasty noises & really need some renovation.

Dear Yulia P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Excellent location

TripAdvisor rating 4.0/5

Robert S Friends getaway - 01/09/2019 TripAdvisor review

We travelled to Torun on the advice of friends who had been before and said it was beautiful. The Mecure is located outside of the old town with parking facilities and modern rooms with air-conditioning which was a god send on our visit. The old town is an architectural gem steeped in history - the home of Nicholaus Kopernikus.

Dear Guests, thank you for nice comments. We hope that you recommend us for your other friends :)

Polish tour

TripAdvisor rating 4.0/5

Clare G Friends getaway - 15/08/2019 TripAdvisor review

Large group of us stayed at this hotel, well situated from the town centre 10 minute walk, and only 40 minutes from the airport. Quiet hotel, breakfast basic but enough for what you needed. Rooms clean, just wishes there had been a shower curtain as the bathroom become a swimming pool

Dear Guest, thank you for your comments !

Solid standard

Customer review rating 4.3/5

Maciej Business - 14/08/2019 AccorHotels review

I like the hotel because most aspects are proper for a hotel and if something is not ok, the staff know how it should be. If you live in hotels, that makes you feel in the right place.

Szanowny Panie, bardzo dziękujemy za opinię. Mamy nadzieję, że wkrótce będziemy mieć przyjemność ponownie gościć Pana w naszym hotelu. Serdecznie zapraszamy ! Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Enjoyable

Customer review rating 4.3/5

Geoffrey G. Solo - 14/08/2019 AccorHotels review

Very good room, very accessible for town, breakfast could have been slighty better in terms of choice , evening meals good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

old hotel

Customer review rating 4.3/5

Nissim Friends - 02/08/2019 AccorHotels review

We stayed there for one night. Very old hotel rooms and poor beds. We were very disappointed with the level of the hotel. Please note the breakfast and hotel staff who did everything to help us. We will definitely not return to this hotel

Dear Mr Nissim L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All your remarks are important and help us to improve quality of our service. Bed in your room, was bought month ago but probably was to hard for you. For next rooms we will buy others not so hard like this one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Nice room and close to the old town, but bathroom is in need of a renovation

Customer review rating 4.3/5

Johan Solo - 28/07/2019 AccorHotels review

The room is nice and I had a great view over the old town. Everybody at the reception was very friendly and helpful. The location is conveniently close to the old town The breakfast has a nice selection, although I must say it is not to the same level as for example Mercure in Kaliningrad or Sochi. Curtains don't keep out the sun and the bathroom is urgently in need of a renovation, for me these are not up to Mercure standards. Part of the sink was brown, broken tiles, loose toilet seat, a shower in the bath tub like in the old ages and without a screen so it is hard to take a shower without making the bathroom all wet. I tried to book through the Accor website, but wasn't successful because there was a problem with the payment system on your end. I contacted the hotel by mail and was helped immediately and was very satisfied with the mails I got.

Dear Johan v., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All your remarks are important and help us to improve quality of our service. We are preparing modernization of our bathrooms. After that I hope you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

nice place in Torun

Customer review rating 4.3/5

Grzegorz Business - 25/07/2019 AccorHotels review

Generally everything was ok but I had feeling that I was not welcome. In restaurant I spent about 15 minutes before somebody came to me even if waitress seen me many times when she walked there. Staff on the reception as well, nobody even asked me if everything was ok during my stay. Nobody is smiling there So I had a feeling that I'm not in Mercure PL

Szanowny Panie, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Hotel Mercure Torun Centrum. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. Przepraszamy za brak uśmiechu i długi czas oczekiwania w restauacji. Uczynimy wszystko aby w przyszłości to zmienić i aby okazywać naszym Gościom więcej "Mercure Touch" Mam nadzieję, że mimo tych niemiłych wrażeń w przyszłości będziemy mieć przyjemność ponownie służyć Panu gościną . Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

It was OK.

Customer review rating 4.3/5

Anonymous Solo - 09/07/2019 AccorHotels review

It was OK.

Szanowna Pani, Dziękujemy za dobrą ocenę naszego hotelu. Postaramy się, aby podczas kolejnego pobytu również śniadanie spełniło Pani oczekiwania, zapraszam. Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Pan

Customer review rating 4.3/5

Jacek Business - 07/07/2019 AccorHotels review

Ok

Szanowny Panie, Serdecznie dziękujemy za najwyższą ocenę! To dla nas wielka przyjemność, że spełniamy Pana oczekiwania. Z przyjemnością ugościmy Pana ponownie i wierzymy, że pobyt będzie równie udany. Zapraszamy Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Very nice place, good food, beautiful environment.

Customer review rating 4.3/5

Jane Business - 05/07/2019 AccorHotels review

I was satisfied, just at the beginning a little bit problem with air condition (some technical problem), but the service of the hotel helped me, thank you.

Dear Jana K., We very much appreciate your comments regarding your stay at the Hotel Mercure Torun Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Różański Dyrektor Hotelu General Manager
Customer review rating 4.3/5

Peter T. Business - 19/06/2019 AccorHotels review

Everything ok

Dear Guest, Thank you for your commnets. I hope that that we will have a pleasure to welcome you once again in our hotel! Sincerely, Piotr Różański Dyrektor Hotelu General Manager

o.k

Customer review rating 4.3/5

Anonymous Couples - 17/06/2019 AccorHotels review

o.k

Broken AC, missing towels, old ugly room

Customer review rating 4.3/5

Rafal Couples - 04/06/2019 AccorHotels review

We were struggling to turn on the AC in the room so I've contacted the reception. A serviceman was sent to our room, who assured us that he had turned it on and the temperature in the room will very slowly come down. It never did, when we woke up in the morning and it was 26 degrees Celsius in the room. The room itself looked very old and ugly, definitely not worth the money. Overall bad experience.

Szanowny Panie, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Hotel Mercure Torun Centrum. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. Wszystkie Pana uwagi są dla nas bardzo istotne i pomogą nam poprawić jakość usług. Obecnie wymieniamy sukcesywnie sterowniki klimatyzacji w pokojach aby Goście mogli łatwiej z nich korzystać. Bardzo przepraszamy że względu na bardzo wysoką frekwencję , nie udało się nam zapoponować Panu pokoju o wyższym standardzie Uczynimy wszystko aby wyeliminować wskazane problemy i abyśmy w przyszłości mogli zaprezentować usługi na wysokim poziomie. Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Super

Customer review rating 4.3/5

Krzysztof Business - 20/05/2019 AccorHotels review

Super

Satisfactory but dated.

Customer review rating 4.3/5

Anonymous Families - 09/05/2019 AccorHotels review

Good value for money, but hotel in need of upgrade. Stayed in a Ibis Styles the night before. No comparison.

Customer review rating 4.3/5

Anonymous Families - 25/04/2019 AccorHotels review

Everything was fine. Rooms were a bit outdated and not so satisfactory in size.

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