Hotel - Mercure Cieszyn
Mercure Hotel Mercure Hotel

Mercure Cieszyn

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4.5/5 273 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Outdoor car park PLN 32 per day
    • Private enclosed outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 25  PLN
  • Manual temperature control
  • KATOWICE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 06:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 78 rooms
  • 78 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 14 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,416 reviews

Our guest reviews for Mercure Cieszyn

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 273 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Nuno C. D. S. Friends - 06/01/2018
« Great stay »

After a long drive was very welcoming to be received by very nice, warm and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear NUNO CALDEIRA, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Anonymous Solo - 04/01/2018
« Good stay »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP WORMALD, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Nigel M. Business - 29/12/2017
« As in every visit everyone at the hotel was very helpful and made for a pleasant and enjoyable stay. »

I have stayed at this hotel many times in the last 10 years and have always found the experience enjoyable. In that time the rooms and facilities , including Wifi have been maintained and improved and all is at a reasonable standard for the level of cost and rating of this hotel . The Restaurant has a varied menu and meals produced are always of very good standard , over time the menu does vary with new dishes being introduced and a few old standards being kept . The Monthly menus with focus on particular themes are a good idea and always of interest for return visits. What always makes the Stays at this hotel enjoyable are the friendly and helpful staff , everyone from the reception staff , restaurant staff and room servicing staff are always there to help make your stay an enjoyable one.. Well done to everyone and keep up the good work .

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIGEL M., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Both me and the entire team of our hotel, we would be very happy if you could share your positive opinion on the TripAdvisor portal. Your opinion may attract other guests to visit our hotel in Bielsko-Biała. In order to facilitate the process, please find the directly link to our hotel: https://pl.tripadvisor.com/UserReviewEdit-g274760-d284616-ehttp:__2F____2F__pl__2E__tripadvisor__2E__com__2F__Hotel__5F__Review__2D__g274760__2D__d284616__2D__Reviews__2D__Mercure__5F__Cieszyn__2D__Cieszyn__5F__Silesia__5F__Province__5F__Southern__5F__Poland__2E__html-Mercure_Cieszyn-Cieszyn_Silesia_Province_Southern_Poland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Aleš Business - 08/12/2017
« Nice hotel, good price, good brekfeast. But it is not funny when you ciome bak in the middle of the winter and find an open window?! »

Medium

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALES JEREB, Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Konrad Business - 26/10/2017
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Konradzie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Mercure Cieszyn. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych uslug. Zarówno ja, jak i cały zespół naszego hotelu, bylibyśmy bardzo szczęśliwi, gdyby zechciał się Pan podzielić swoją pozytywną opinią na portalu TripAdvisor. Może przysłuży się ona do pozyskania innych zadowolonych Gości na podstawie Pana opinii. Dla ułatwienia poniżej przesyłam link bezpośrednio do naszego hotelu. https://pl.tripadvisor.com/UserReviewEdit-g274760-d284616-ehttp:__2F____2F__pl__2E__tripadvisor__2E__com__2F__Hotel__5F__Review__2D__g274760__2D__d284616__2D__Reviews__2D__Mercure__5F__Cieszyn__2D__Cieszyn__5F__Silesia__5F__Province__5F__Southern__5F__Poland__2E__html-Mercure_Cieszyn-Cieszyn_Silesia_Province_Southern_Poland.html Jeszcze raz dziękujemy za podzielenie sie z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Monika Michałek Dyrektor Hotelu Mercure Cieszyn

AccorHotels certified review
Dc Business - 19/10/2017
« Fine, but not as good as it used to be »

All the staff are friendly and helpful, but on many evenings the main bar was closed, the mattress in my room felt like it had springs about to poke through my body and although the food in the restaurant has become more artistic/decorative over the years, the vegetables are often overcooked and the 'decorative' side of things (i.e. putting some of the food in jars) actually makes it hard to eat some of it. I was persuaded to join the 'Le Club' system and have loads of points but cannot work out how I'm supposed to used them. At reception I asked whether I could pay with some of them but was told I have to print out a voucher, but although I can find a way of tracking vouchers on the website I can't find any way of ordering them. Why do I have an Accor Card? It seems useless, since you don't use the card for anything?

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID CULLEN, Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Leszek Friends - 14/10/2017
« Nice hotel »

Nice and comfortable hotel. Very friendly staff, big room. Only minus is not close to the city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LESZEK C., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Panj Couples - 10/10/2017
« One of my favorites hotels. »

Nice and quiet location with very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAKUB THIER, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Both me and the entire team of our hotel, we would be very happy if you could share your positive opinion on the TripAdvisor portal. Your opinion may attract other guests to visit our hotel in Bielsko-Biała. In order to facilitate the process, please find the directly link to our hotel: https://pl.tripadvisor.com/UserReviewEdit-g274760-d284616-ehttp:__2F____2F__pl__2E__tripadvisor__2E__com__2F__Hotel__5F__Review__2D__g274760__2D__d284616__2D__Reviews__2D__Mercure__5F__Cieszyn__2D__Cieszyn__5F__Silesia__5F__Province__5F__Southern__5F__Poland__2E__html-Mercure_Cieszyn-Cieszyn_Silesia_Province_Southern_Poland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
John S. Business - 09/10/2017
« I look forward to staying here every time in the region »

Clean room, friendly staff, great breakfast and very quiet ! I sleep well overtime I stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN STREICHER, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. Both me and the entire team of our hotel, we would be very happy if you could share your positive opinion on the TripAdvisor portal. Your opinion may attract other guests to visit our hotel in Bielsko-Biała. In order to facilitate the process, please find the directly link to our hotel: https://pl.tripadvisor.com/UserReviewEdit-g274760-d284616-ehttp:__2F____2F__pl__2E__tripadvisor__2E__com__2F__Hotel__5F__Review__2D__g274760__2D__d284616__2D__Reviews__2D__Mercure__5F__Cieszyn__2D__Cieszyn__5F__Silesia__5F__Province__5F__Southern__5F__Poland__2E__html-Mercure_Cieszyn-Cieszyn_Silesia_Province_Southern_Poland.html It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

TripAdvisor review
Business - 09/10/2017
« Good Peaceful Hotel in a Great Location »

I travel between Podebrady, Czech and Tarnov, Poland several times a year. This hotel is halfway between these two cities and makes for a very relaxing night. Friendly staff, clean room at a very reasonable price. One of the Best Mercures I have stayed at, and I have stayed in a few. I look forward to this stop over whenever in the region.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan First of all thank you for your recommendation and taking the time to give us your detailed feedback. Thank you for taking the time to write your review. I am delighted that you enjoyed your stay in Mercure Cieszyn. I hope that I can welcome you back to the hotel in the future. Kind regards Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Sean L. Business - 29/09/2017
« Sleep continuously interrupted by people building and moving firniture in teh middle of the night. »

There was clearly some work being done in the portion of the hotel ehere my room was. When I went to bed the doors to other rooms in my corridor were all closed and when I got up teh corridor was full of beds, the doors were all open and in some cases removed. As a result I enjoyed very little sleep. The amazing thing was that the staff denied anything was happening and blamed noisy guests!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEAN LAMBOURNE, Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Rbl Business - 27/09/2017
« Personnel is excellent »

Warm welcome, great bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RATISLAV BLAHUT, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Andy Couples - 22/09/2017
« Fine »

Hotel was fine. Nothing out of the ordinary. Very simple no frills toilet paper. Power sockets also far away from where one needs them. However staff very friendly and helpful. Restaurant very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW W., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

TripAdvisor review
Friends getaway - 20/09/2017
« Good hotel. »

Nice hotel in bad location, excellent breakfast. Staff very friendly. The room with good space. The bad comfortable. The bathroom old style but clean. The hotel is not in the city center but taxi cost around 15 PLN.

AccorHotels certified review
Martin Families - 17/09/2017
« very nice and close to highway »

Amazing breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin MUSAK, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Tim B. Friends - 16/09/2017
« Great hotel nice staff »

Made to feel very welcome room was great beds really comfy and great food in restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear TIMOTHY B., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Both me and the entire team of our hotel, we would be very happy if you could share your positive opinion on the TripAdvisor portal. Your opinion may attract other guests to visit our hotel in Bielsko-Biała. In order to facilitate the process, please find the directly link to our hotel: https://pl.tripadvisor.com/UserReviewEdit-g274760-d284616-ehttp:__2F____2F__pl__2E__tripadvisor__2E__com__2F__Hotel__5F__Review__2D__g274760__2D__d284616__2D__Reviews__2D__Mercure__5F__Cieszyn__2D__Cieszyn__5F__Silesia__5F__Province__5F__Southern__5F__Poland__2E__html-Mercure_Cieszyn-Cieszyn_Silesia_Province_Southern_Poland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
John W. Couples - 11/09/2017
« Pleasant stay »

Not the most attractive hotel and location is a little inconvenient but comfortable rooms and pleasant staff made up for it

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN W., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Christer T. Solo - 17/08/2017
« Mercure is always Mercure »

A very good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTER T., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

AccorHotels certified review
Giulio Business - 27/07/2017
« Good spot on the way to Bielsko »

Free parking space outside Restaurant of very good quality at affordable price Efficient and helpful staff Not walking distance from Cieszkyn centre but very convenient for motorway exit to Bielsko. Old hotel, furniture in the room to be renovated.

AccorHotels certified review
Marti Couples - 21/07/2017
« Great for short stay »

Reception desk extremely friendly and helpful.great, free parking and easy access to highway. Had trouble with wifi using gmail, but not sure why. Easy access to town. Bad comfortable and bathroom spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martha, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately in the framework of our quality procedures an overall satisfaction % granted us from the guest in the questionnaire form on the level of the 80% show great gaps from our side (only questionnaire forms with the result 90-100 % are found as positive by us). Therefore, please let me know, whether during your stay did you see any negligence from our side, except trouble with wi-fi which we could correct in the future, in order to your next visit in our hotel will be the evaluated on the 100% level :-) Sincerely, Monika Michałek General Manager Mercure Cieszyn

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