Mercure Cieszyn 3 stars

TripAdvisor rating 4.5/5 325 reviews
Mercure Cieszyn
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Room 1

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Hotel extras

We offer updated rooms with contemporary decor, including Superior Rooms with upgraded facilities. There is a comfortable and relaxing waiting area with WIFI access and a Web corner in our new spacious lobby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Manual temperature control
  • KATOWICEPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Cieszyn

Motelowa 21
43400
cieszyn
poland

Tel: +48338516900

Fax: (+48)33/8516996

Contact email

Check-in from 14h00

Check out up to 12h00

  • Municipal transport :   22 Wegielna Street

  • By plane

    AIRPORT OSTRAVA At 49km / 30.45 miles

  • By plane

    KATOWICE At 76km / 47.23 miles - Shuttle paying

  • By train

    CIESZYN At 2km / 1.24 miles

GPS :49.765055, 18.6345

Our accommodations

Standard Room with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom: On the red carpet

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Suite with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV

Family Studio (Standard Family Suite)

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

RESTAURACJA

Type of cuisine: International

Try our sophisticated Polish and international dishes in our attractively-decorated sunny restaurant. We offer lunch, dinner and supper as well as meals for special occasions, regional dishes and take-out packed lunches.

Lunch

10:30 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

APERITIF BAR

Photo non contractuelle / Strictly non binding

In the evening we invite you to try our hotel bar. A friendly atmosphere, professional service and exquisite drinks prepared by one of Poland's top bartenders.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 105

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Cieszyn

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,992 reviews

tripadvisor

TripAdvisor Rating 4.5/5

325 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nearly Perfect

Customer review rating 4.5/5

Marc P. Business - 30/09/2019 AccorHotels review

I just needed one instead of two nights, the change was no problem, without any taxes or costs. All employees are very friendly and know what they do. The only thing I could complain about is the card in the restaurant. The food is fresh, has a really good quality and is very delicious, but when you stayed at this hotel for a few times, you know every dish and the selection stays the same except of the few the saisonal dishes. The amount of standard dishes should rise a little bit. All in all a very good hotel for business trips.

Dear MARC P., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Sokołowska Mercure Cieszyn

Quiet OK

Customer review rating 4.5/5

P Couples - 30/09/2019 AccorHotels review

I couldn't order the meal I wanted from menu of restaurant. I had to modify the order to be able to eat something. The bathroom is from 90's. But worse thing was the ceiling in the toilet...

Dear PAWEL M., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Anita Sokolowska Mercure Cieszyn

Energetab 2019

Customer review rating 4.5/5

Tadeusz K. Business - 24/09/2019 AccorHotels review

Great welcome, friendly, smiling personal. Just great for the beginning. Rooms are nice and clean. Comfortable bed. A little bit cold in the room. Temperature from 3 degrees during night to 10 degrees during day. No possibility to adjust temperature from the room. Breakfast with nice selection of warm and cold dishes. Restaurant serving nice and tasty dishes. Service at the restaurant is very inexperienced. Missing knowledge about actual dishes. Most experienced is front desk ready to answer any question.

Dear TADEUSZ K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita Sokołowska Mercure Cieszyn

Nice, elegant and simply clever.

Customer review rating 4.5/5

Dawid Couples - 22/09/2019 AccorHotels review

This was a nice, elegant and simply clever hotel. Comfortable bed, looks very well.

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Hotel Mercure Cieszyn. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Anita Sokołowska Mercure Cieszyn
Customer review rating 4.5/5

C. Business - 12/08/2019 AccorHotels review

Wonderful staff and nice rooms; bathroom in handicapped room is excellent Problems - no A/C; doors are not soundproof; AND for me in the handicapped room the beds were TOO low, I needed extra help to stand

Sub standard to Australian Mecure

Customer review rating 4.5/5

Liam Families - 29/07/2019 AccorHotels review

Adequate accommodation for one evening. Our expectations were high based on Australian experience. Bed was uncomfortable. Room was hot. No refrigerator provided. Restaurant was pleasant. Staff were really helpful.

Family stay

Customer review rating 4.5/5

D. Families - 23/07/2019 AccorHotels review

The room was nice and comfy , but a bit old and there was a funny smell in the room. The window was a bit shaky. The bathroom was clean. I expected a larger bed in Superior room. The location was ok and the breakfast was tasty. No air conditioning in the room was a bit surprising.

Satisfied with room for improvement

Customer review rating 4.5/5

Anonymous Business - 18/07/2019 AccorHotels review

It is a nice place to stay for business. Room for improvement: Check out managed by non-experienced staff is confusing and long Room very warm throughout the night despite cold night Getting attention to order in the restaurant is just a little bit too long It would be great to have a fitness room for winter time

Customer review rating 4.5/5

Anonymous Business - 17/06/2019 AccorHotels review

Lack of air-conditionning in the rooms

Extremely satisfied

Customer review rating 4.5/5

Teresa M. Families - 16/06/2019 AccorHotels review

It was very pleasant

Good service, aging building.

Customer review rating 4.5/5

Anonymous Couples - 10/06/2019 AccorHotels review

We were very happy with the food and the customer service. The bar closed at 10PM i think, which is too early in my opinion. There is no information availble about the spa. Sauna was allright. The biggest issue we had was with the room, which had no air conditioning or even a fridge. Really missed those in the hot weather.

Nice, clean, and comfortable

TripAdvisor rating 4.5/5

Vacation20868599899 Solo travel - 24/05/2019 TripAdvisor review

Nice, clean, and comfortable hotel. Helpfull staff. Good restaurant. I certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.

Very nice stay

Customer review rating 4.5/5

Beate Business - 14/05/2019 AccorHotels review

Very nice and quite hotel

Welcome again

Customer review rating 4.5/5

Tadeusz K. Solo - 29/04/2019 AccorHotels review

Very friendly welcome. Standard quality: nice clean rooms, friendly personnel. It looks little bit ugly from outside due to renstruction.

Customer review rating 4.5/5

Anonymous Families - 21/04/2019 AccorHotels review

Pleasant stay. Good breakfast

As per usual

Customer review rating 4.5/5

Karl L. Business - 17/03/2019 AccorHotels review

First class service, bar extension hours for late comers like me would be nice.lol

Three stays

Customer review rating 4.5/5

Anonymous Solo - 13/03/2019 AccorHotels review

This will be a review of three different stays as your request does not indicate which date you wish to hear about. Upon checking in for my first visit the manager interrupted us (myself and the clerk) for her to go get some keys from the office behind the counter so he could open the display case to the right of the counter. This man has forgotten customer service. His request was rude and untimely. Had pleasant experiences with the bartender and wait staff in the restaurant. Did not have breakfast. Bathrooms are poorly lighted with just three poorly aimed lights by the mirror with nothing in the rest of the bathrooms. Fan noise in the first bathroom was excessive, don't remember anything bad about the fan in the other room. No electrical next to the bed for charging phones overnight. Upon my second check in the bathroom counter had not been cleaned and I was offered to switch rooms, but decided to stay with the original room and the check in clerk cleaned it herself. The rest of the room was clean. Upon my third check in I found some soap scum I had left from my previous visit - housekeeping needs to be better trained. The most notable thing about my third visit was a fire alarm going off at ~2 AM, didn't get any sleep after that. My most pleasant experience was with a new clerk during her first week of training. She tried her very best to answer any questions.

Dear, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. I am very sorry for all inconviniets that you unfortunately had experience. I will explain your all comments with our staff. I hope that you will give us another chance and visit us again in future. We will do all to work harder for yours satisfaction. Sincerely, Ewa Malarz Guest Relation Manager

Medium

Customer review rating 4.5/5

Jo Families - 25/02/2019 AccorHotels review

Since there was a strong cigaretes smell in the bathroom and the room even we have non smoking area the entire stay was distracted by this inconvenience. Stuff was friendly but they should not offer rooms in such condition to guestes

Dear Jo Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will check the rooms more closely in the future to avoid similar situations. I hope that you will visit us again. I cordially invite you Ewa Malarz

Average

Customer review rating 4.5/5

Maciek Business - 23/01/2019 AccorHotels review

Friendly and good staff, below average room and smelly restaurant.

Dear MACIEJ M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ewa Malarz
Customer review rating 4.5/5

Anonymous Business - 21/11/2018 AccorHotels review

The bed mattress was soft and pillow too high. In the shower there are fungi marks on sealant material. Regret experienced that the bar was closed, it was always good atmosphere there.

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