Hotel - Mercure Cieszyn
Mercure Hotel Mercure Hotel

Mercure Cieszyn

4.5/5 303 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 144.00 PLN Non member rate
From 129.60 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Outdoor car park PLN 32 per day
    • Private enclosed outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • pets allowed 25  PLN
  • Manual temperature control
  • KATOWICE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying)

Leisure and activities

  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
  • Other sports activities
    • Bicycles rental
    • Horse riding

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 06:30-22:00

Business services

  • 4 meeting room(s)
See all services

Hotel location

Our rooms

  • 78 rooms
  • 78 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 14 family rooms
  • 14 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,697 reviews

Our guest reviews for Mercure Cieszyn

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 303 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 21/11/2018 AccorHotels certified review

The bed mattress was soft and pillow too high. In the shower there are fungi marks on sealant material. Regret experienced that the bar was closed, it was always good atmosphere there.

Solo travel - 03/11/2018 TripAdvisor review
« Relax at Mercure Cieszyn »

Excellent choice in the border City of Cieszyn, quiet area, well suited for relax. Rooma are within Mercure standard, spacious enough. Nice sauna and jakuzzi corner in the basement. Proper kitchen. Kind staff.

Tadeusz K. Business - 16/09/2018 AccorHotels certified review
« Improvments welcome »

I do stay in this hotel for many years. It seems that time is still in mid of 80's. If you would like to enter protected parking, you must get out from the car, walk to receptions and ask for opening gate. I do not know if there is a camera system, but anyway it is good exercise after bing whole day in the car. You feel very welcome at the reception and ckeck in is a pleasure. Rooms are very clean and makes your staying nice. You must be aware that your magnetic key stops working quite often and than again you have to walk to reception asking for new key. Kichen is quite poor and I would recomend to take dinner in downtown. In general, I can recomend the hotel due to perfect location, friendly personal and keeping improvments.

Maciej Families - 27/08/2018 AccorHotels certified review
« All as it should be »

Fourth or fifth time I'm staying. I liked traveler package first time, sadly not available anymore. Great breakfast.

A Business - 15/07/2018 AccorHotels certified review
« Ok »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Bardzo dziękujemy za wysoką ocenę naszych usług. Miło nam było dowiedzieć się, że był Pan zadwolony z pobytu w Hotelu Mercure Cieszyn. Mamy nadzieję wkrótce zobaczyć się ponownie. Serdecznie zapraszamy Pozdrawiam, Magdalena Pieczonka Koordnator ds. Sprzedaży Hotel Mercure Cieszyn

Marek Families - 07/05/2018 AccorHotels certified review
« Plesant stay for a reasonable money »

Very nice hotel with a free parking. It's located around 2,5 km from Cieszyn Castle. We enjoyed a stay in this hotel, drinks in the bar and tasty breakfast. Rooms were spacious enough and kept clean. Kids have a small room to play on the groundfloor. Hotel staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Pieczonka Koordynator ds. Sprzedaży Hotel Mercure Cieszyn

R. Business - 23/04/2018 AccorHotels certified review
« good facilities and friendly staff »

Good accomodation for business travel, quiet location nearby city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again. Sincerely, Magdalena Pieczonka Hotel Mercure Cieszyn

Toppo56oka Business - 13/04/2018 AccorHotels certified review
« Clean and nice environments, but a bit noisy »

Each room has a kettle and complimentary 2 bottles of water made me comfortable as well as the English channel on TV. Unfortunately, young group stayed above my room level were so noisy running around the room and corridor... Breakfast was great!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. We are really sorry for the noise of other guests. Thank you again for sharing your experience, and we hope your next visit will be pleasant and nice. Sincerely, Magdalena Pieczonka Hotel Mercure Cieszyn

Stanislav C. Business - 05/03/2018 AccorHotels certified review
« Great staff »

Every time I stay at the Mercure Cieszyn I feel like I am at home. The staff are just fantastic. All receptionists and the restaurant staff have always gone above and beyond and do anything they can to satisfy their customers which shows that they are professional and their customer service level is just great. I would highly recommend Mercure Hotel in Cieszyn to anyone purely because of the staff there who are great, always smiling and happy to assist in order to make sure customer is feeling good. Thank you Stanislav C.

Anna Families - 26/02/2018 AccorHotels certified review
« Super! »

:)

Nuno C. D. S. Friends - 06/01/2018 AccorHotels certified review
« Great stay »

After a long drive was very welcoming to be received by very nice, warm and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear NUNO C., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

Anonymous Solo - 04/01/2018 AccorHotels certified review
« Good stay »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP W., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

Nigel M. Business - 29/12/2017 AccorHotels certified review
« As in every visit everyone at the hotel was very helpful and made for a pleasant and enjoyable stay. »

I have stayed at this hotel many times in the last 10 years and have always found the experience enjoyable. In that time the rooms and facilities , including Wifi have been maintained and improved and all is at a reasonable standard for the level of cost and rating of this hotel . The Restaurant has a varied menu and meals produced are always of very good standard , over time the menu does vary with new dishes being introduced and a few old standards being kept . The Monthly menus with focus on particular themes are a good idea and always of interest for return visits. What always makes the Stays at this hotel enjoyable are the friendly and helpful staff , everyone from the reception staff , restaurant staff and room servicing staff are always there to help make your stay an enjoyable one.. Well done to everyone and keep up the good work .

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIGEL M., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Both me and the entire team of our hotel, we would be very happy if you could share your positive opinion on the TripAdvisor portal. Your opinion may attract other guests to visit our hotel in Bielsko-Biała. In order to facilitate the process, please find the directly link to our hotel: https://pl.tripadvisor.com/UserReviewEdit-g274760-d284616-ehttp:__2F____2F__pl__2E__tripadvisor__2E__com__2F__Hotel__5F__Review__2D__g274760__2D__d284616__2D__Reviews__2D__Mercure__5F__Cieszyn__2D__Cieszyn__5F__Silesia__5F__Province__5F__Southern__5F__Poland__2E__html-Mercure_Cieszyn-Cieszyn_Silesia_Province_Southern_Poland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

Aleš Business - 08/12/2017 AccorHotels certified review
« Nice hotel, good price, good brekfeast. But it is not funny when you ciome bak in the middle of the winter and find an open window?! »

Medium

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALES J., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Michałek General Manager Mercure Cieszyn

Konrad Business - 26/10/2017 AccorHotels certified review
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Konradzie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Mercure Cieszyn. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych uslug. Zarówno ja, jak i cały zespół naszego hotelu, bylibyśmy bardzo szczęśliwi, gdyby zechciał się Pan podzielić swoją pozytywną opinią na portalu TripAdvisor. Może przysłuży się ona do pozyskania innych zadowolonych Gości na podstawie Pana opinii. Dla ułatwienia poniżej przesyłam link bezpośrednio do naszego hotelu. https://pl.tripadvisor.com/UserReviewEdit-g274760-d284616-ehttp:__2F____2F__pl__2E__tripadvisor__2E__com__2F__Hotel__5F__Review__2D__g274760__2D__d284616__2D__Reviews__2D__Mercure__5F__Cieszyn__2D__Cieszyn__5F__Silesia__5F__Province__5F__Southern__5F__Poland__2E__html-Mercure_Cieszyn-Cieszyn_Silesia_Province_Southern_Poland.html Jeszcze raz dziękujemy za podzielenie sie z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Monika Michałek Dyrektor Hotelu Mercure Cieszyn

Dc Business - 19/10/2017 AccorHotels certified review
« Fine, but not as good as it used to be »

All the staff are friendly and helpful, but on many evenings the main bar was closed, the mattress in my room felt like it had springs about to poke through my body and although the food in the restaurant has become more artistic/decorative over the years, the vegetables are often overcooked and the 'decorative' side of things (i.e. putting some of the food in jars) actually makes it hard to eat some of it. I was persuaded to join the 'Le Club' system and have loads of points but cannot work out how I'm supposed to used them. At reception I asked whether I could pay with some of them but was told I have to print out a voucher, but although I can find a way of tracking vouchers on the website I can't find any way of ordering them. Why do I have an Accor Card? It seems useless, since you don't use the card for anything?

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID C., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Michałek General Manager Mercure Cieszyn

Leszek Friends - 14/10/2017 AccorHotels certified review
« Nice hotel »

Nice and comfortable hotel. Very friendly staff, big room. Only minus is not close to the city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LESZEK C., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

Panj Couples - 10/10/2017 AccorHotels certified review
« One of my favorites hotels. »

Nice and quiet location with very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAKUB T., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Both me and the entire team of our hotel, we would be very happy if you could share your positive opinion on the TripAdvisor portal. Your opinion may attract other guests to visit our hotel in Bielsko-Biała. In order to facilitate the process, please find the directly link to our hotel: https://pl.tripadvisor.com/UserReviewEdit-g274760-d284616-ehttp:__2F____2F__pl__2E__tripadvisor__2E__com__2F__Hotel__5F__Review__2D__g274760__2D__d284616__2D__Reviews__2D__Mercure__5F__Cieszyn__2D__Cieszyn__5F__Silesia__5F__Province__5F__Southern__5F__Poland__2E__html-Mercure_Cieszyn-Cieszyn_Silesia_Province_Southern_Poland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

John S. Business - 09/10/2017 AccorHotels certified review
« I look forward to staying here every time in the region »

Clean room, friendly staff, great breakfast and very quiet ! I sleep well overtime I stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN S., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. Both me and the entire team of our hotel, we would be very happy if you could share your positive opinion on the TripAdvisor portal. Your opinion may attract other guests to visit our hotel in Bielsko-Biała. In order to facilitate the process, please find the directly link to our hotel: https://pl.tripadvisor.com/UserReviewEdit-g274760-d284616-ehttp:__2F____2F__pl__2E__tripadvisor__2E__com__2F__Hotel__5F__Review__2D__g274760__2D__d284616__2D__Reviews__2D__Mercure__5F__Cieszyn__2D__Cieszyn__5F__Silesia__5F__Province__5F__Southern__5F__Poland__2E__html-Mercure_Cieszyn-Cieszyn_Silesia_Province_Southern_Poland.html It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Michałek General Manager Mercure Cieszyn

Business - 09/10/2017 TripAdvisor review
« Good Peaceful Hotel in a Great Location »

I travel between Podebrady, Czech and Tarnov, Poland several times a year. This hotel is halfway between these two cities and makes for a very relaxing night. Friendly staff, clean room at a very reasonable price. One of the Best Mercures I have stayed at, and I have stayed in a few. I look forward to this stop over whenever in the region.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan First of all thank you for your recommendation and taking the time to give us your detailed feedback. Thank you for taking the time to write your review. I am delighted that you enjoyed your stay in Mercure Cieszyn. I hope that I can welcome you back to the hotel in the future. Kind regards Monika Michałek General Manager Mercure Cieszyn

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