Mercure Cieszyn 3 stars

TripAdvisor rating 4.5/5 317 reviews
Mercure Cieszyn
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Hotel extras

We offer updated rooms with contemporary decor, including Superior Rooms with upgraded facilities. There is a comfortable and relaxing waiting area with WIFI access and a Web corner in our new spacious lobby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 PLN
  • Manual temperature control
  • KATOWICE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Other sports activities
Business services
  • 4 meeting room(s)

Hotel location

Mercure Cieszyn

Motelowa 21
43400
cieszyn
poland

Tel: +48338516900

Fax: (+48)33/8516996

Contact email

Check-in from 14h00

Check out up to 12h00

  • Municipal transport :   22 Wegielna Street

  • By plane

    AIRPORT OSTRAVA At 49km / 30.45 miles

  • By plane

    KATOWICE At 76km / 47.23 miles - Shuttle paying

  • By train

    CIESZYN At 2km / 1.24 miles

GPS :49.765055, 18.6345

Our accommodations

Standard Room with 1 queen-size bed and sofa

  • Max. number of persons: ‌3
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room

  • Max. number of persons: ‌3
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with Twin Beds

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom: On the red carpet

  • Max. number of persons: ‌3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite with 1 kingsize bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Family Studio (Standard Family Suite)

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

RESTAURACJA

Type of cuisine: International

Try our sophisticated Polish and international dishes in our attractively-decorated sunny restaurant. We offer lunch, dinner and supper as well as meals for special occasions, regional dishes and take-out packed lunches.

Lunch

10:30 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

APERITIF BAR

Photo non contractuelle / Strictly non binding

In the evening we invite you to try our hotel bar. A friendly atmosphere, professional service and exquisite drinks prepared by one of Poland's top bartenders.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 105 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Cieszyn

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,854 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

317 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Anonymous Business - 17/06/2019 AccorHotels certified review

Lack of air-conditionning in the rooms

Extremely satisfied

Customer review rating 4.6/5

Teresa M. Families - 16/06/2019 AccorHotels certified review

It was very pleasant

Good service, aging building.

Customer review rating 4.6/5

Anonymous Couples - 10/06/2019 AccorHotels certified review

We were very happy with the food and the customer service. The bar closed at 10PM i think, which is too early in my opinion. There is no information availble about the spa. Sauna was allright. The biggest issue we had was with the room, which had no air conditioning or even a fridge. Really missed those in the hot weather.

Nice, clean, and comfortable

TripAdvisor rating 4.5/5

Vacation20868599899 Solo travel - 24/05/2019 TripAdvisor review

Nice, clean, and comfortable hotel. Helpfull staff. Good restaurant. I certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.

Very nice stay

Customer review rating 4.6/5

Beate Business - 14/05/2019 AccorHotels certified review

Very nice and quite hotel

Welcome again

Customer review rating 4.6/5

Tadeusz K. Solo - 29/04/2019 AccorHotels certified review

Very friendly welcome. Standard quality: nice clean rooms, friendly personnel. It looks little bit ugly from outside due to renstruction.

Customer review rating 4.6/5

Anonymous Families - 21/04/2019 AccorHotels certified review

Pleasant stay. Good breakfast

As per usual

Customer review rating 4.6/5

Karl L. Business - 17/03/2019 AccorHotels certified review

First class service, bar extension hours for late comers like me would be nice.lol

Three stays

Customer review rating 4.6/5

Anonymous Solo - 13/03/2019 AccorHotels certified review

This will be a review of three different stays as your request does not indicate which date you wish to hear about. Upon checking in for my first visit the manager interrupted us (myself and the clerk) for her to go get some keys from the office behind the counter so he could open the display case to the right of the counter. This man has forgotten customer service. His request was rude and untimely. Had pleasant experiences with the bartender and wait staff in the restaurant. Did not have breakfast. Bathrooms are poorly lighted with just three poorly aimed lights by the mirror with nothing in the rest of the bathrooms. Fan noise in the first bathroom was excessive, don't remember anything bad about the fan in the other room. No electrical next to the bed for charging phones overnight. Upon my second check in the bathroom counter had not been cleaned and I was offered to switch rooms, but decided to stay with the original room and the check in clerk cleaned it herself. The rest of the room was clean. Upon my third check in I found some soap scum I had left from my previous visit - housekeeping needs to be better trained. The most notable thing about my third visit was a fire alarm going off at ~2 AM, didn't get any sleep after that. My most pleasant experience was with a new clerk during her first week of training. She tried her very best to answer any questions.

Dear, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. I am very sorry for all inconviniets that you unfortunately had experience. I will explain your all comments with our staff. I hope that you will give us another chance and visit us again in future. We will do all to work harder for yours satisfaction. Sincerely, Ewa Malarz Guest Relation Manager

Medium

Customer review rating 4.6/5

Jo Families - 25/02/2019 AccorHotels certified review

Since there was a strong cigaretes smell in the bathroom and the room even we have non smoking area the entire stay was distracted by this inconvenience. Stuff was friendly but they should not offer rooms in such condition to guestes

Dear Jo Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will check the rooms more closely in the future to avoid similar situations. I hope that you will visit us again. I cordially invite you Ewa Malarz

Average

Customer review rating 4.6/5

Maciek Business - 23/01/2019 AccorHotels certified review

Friendly and good staff, below average room and smelly restaurant.

Dear MACIEJ M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ewa Malarz
Customer review rating 4.6/5

Anonymous Business - 21/11/2018 AccorHotels certified review

The bed mattress was soft and pillow too high. In the shower there are fungi marks on sealant material. Regret experienced that the bar was closed, it was always good atmosphere there.

Relax at Mercure Cieszyn

TripAdvisor rating 4.5/5

GMRausis Solo travel - 03/11/2018 TripAdvisor review

Excellent choice in the border City of Cieszyn, quiet area, well suited for relax. Rooma are within Mercure standard, spacious enough. Nice sauna and jakuzzi corner in the basement. Proper kitchen. Kind staff.

Improvments welcome

Customer review rating 4.6/5

Tadeusz K. Business - 16/09/2018 AccorHotels certified review

I do stay in this hotel for many years. It seems that time is still in mid of 80's. If you would like to enter protected parking, you must get out from the car, walk to receptions and ask for opening gate. I do not know if there is a camera system, but anyway it is good exercise after bing whole day in the car. You feel very welcome at the reception and ckeck in is a pleasure. Rooms are very clean and makes your staying nice. You must be aware that your magnetic key stops working quite often and than again you have to walk to reception asking for new key. Kichen is quite poor and I would recomend to take dinner in downtown. In general, I can recomend the hotel due to perfect location, friendly personal and keeping improvments.

All as it should be

Customer review rating 4.6/5

Maciej Families - 27/08/2018 AccorHotels certified review

Fourth or fifth time I'm staying. I liked traveler package first time, sadly not available anymore. Great breakfast.

Ok

Customer review rating 4.6/5

A Business - 15/07/2018 AccorHotels certified review

Super

Szanowny Panie, Bardzo dziękujemy za wysoką ocenę naszych usług. Miło nam było dowiedzieć się, że był Pan zadwolony z pobytu w Hotelu Mercure Cieszyn. Mamy nadzieję wkrótce zobaczyć się ponownie. Serdecznie zapraszamy Pozdrawiam, Magdalena Pieczonka Koordnator ds. Sprzedaży Hotel Mercure Cieszyn

Plesant stay for a reasonable money

Customer review rating 4.6/5

Marek Families - 07/05/2018 AccorHotels certified review

Very nice hotel with a free parking. It's located around 2,5 km from Cieszyn Castle. We enjoyed a stay in this hotel, drinks in the bar and tasty breakfast. Rooms were spacious enough and kept clean. Kids have a small room to play on the groundfloor. Hotel staff was very helpful.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Pieczonka Koordynator ds. Sprzedaży Hotel Mercure Cieszyn

good facilities and friendly staff

Customer review rating 4.6/5

R. Business - 23/04/2018 AccorHotels certified review

Good accomodation for business travel, quiet location nearby city

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again. Sincerely, Magdalena Pieczonka Hotel Mercure Cieszyn

Clean and nice environments, but a bit noisy

Customer review rating 4.6/5

Toppo56oka Business - 13/04/2018 AccorHotels certified review

Each room has a kettle and complimentary 2 bottles of water made me comfortable as well as the English channel on TV. Unfortunately, young group stayed above my room level were so noisy running around the room and corridor... Breakfast was great!!

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. We are really sorry for the noise of other guests. Thank you again for sharing your experience, and we hope your next visit will be pleasant and nice. Sincerely, Magdalena Pieczonka Hotel Mercure Cieszyn

Great staff

Customer review rating 4.6/5

Stanislav C. Business - 05/03/2018 AccorHotels certified review

Every time I stay at the Mercure Cieszyn I feel like I am at home. The staff are just fantastic. All receptionists and the restaurant staff have always gone above and beyond and do anything they can to satisfy their customers which shows that they are professional and their customer service level is just great. I would highly recommend Mercure Hotel in Cieszyn to anyone purely because of the staff there who are great, always smiling and happy to assist in order to make sure customer is feeling good. Thank you Stanislav C.

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