Mercure Gdynia Centrum 3 stars

TripAdvisor rating 4.0/5 771 reviews
Mercure Gdynia Centrum
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+ 18 Services
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Room 1

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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • GDANSK LECH WALESA
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Indoor heated pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Gdynia Centrum

Armii Krajowej 22
81372
gdynia
poland

Tel: +48586663040

Fax: (+48)58/6208651

Contact email

Check-in from 15h00

Check out up to 12h00

  • ZKM GDYNIA :   S ARMII KRAJOWEJ

  • By plane

    GDANSK LECH WALESA At 24km / 14.91 miles - Shuttle paying

  • By train

    GDYNIA GLOWNA At 1km / 0.62 miles

GPS :54.517261, 18.543287

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Superior Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Privilege Room with sea view

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Family Suite with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Executive Suite with sea view

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

MyRoom: On the red carpet

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

MyRoom: Ahoy, adventure!

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Superior Room with sea views

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

WINESTONE

Type of cuisine: International

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 366

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure Gdynia Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,581 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

771 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Ole B. C. Business - 16/08/2019 AccorHotels review

I did not Get room I booked and explained this in reception and have never been upgrade at your hotel

Dear Ole Bernhard, Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would inform Front Office Manager about this situation. Every Gold member should receive upgrade upon availability. Once more I would like to apologise for the fact it didn't happen. If you would like to visit us again - I will do everything to make your stay memorable and pleasant. Sincerely, Patryk Guest Relation Manager

Good location and service, good for my use

Customer review rating 4.4/5

Kjartan S. Business - 15/08/2019 AccorHotels review

Good service and facilities, but the bed could be improved. I am staying at the hotel weekly and I am member in Accor Hotels, but the registration of stayed nights has totaly stopped up. I have now stayed for clos to 60 nights, but only 28 are registrated.

Nice, clean and really supportive and friendly service

Customer review rating 4.4/5

Svenja Solo - 13/08/2019 AccorHotels review

Everything was really nice and 100% perfect. The only thing really not enjoyable was the lift situation. Staying on the 1st floor and waiting for 20 min to get to the ground floor. Not much fun, a stair case which can be used would be really good

Nice hotel and very service-oriented

Customer review rating 4.4/5

Leon Solo - 11/08/2019 AccorHotels review

A very nice and modernized hotel. Very good located; close to the beach, the city-centre and tourist attractions. Friendly and service-oriented staff. Good WiFi / internet connection. I certainly can recommend this hotel and will return in the future.

Dear Leon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon :) Sincerely, Patryk Adrych Guest Experience Manager

fantastic, as always

Customer review rating 4.4/5

Ania A. C. Families - 05/08/2019 AccorHotels review

we are regular guests staying in Mercure Gdynia 2-3 per year. The service is really good, rivalling ones in 5* hotels. there are some things that require improvements - for example the sofa is family suite is really uncomfortable to sleep on due to unsuitable bedding (leather sofas require fitted sheets otherwise everything just falls off:) - but overall experience is really good

Dear Anna, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Adrych Guest Relation Manager

Complained but no response received

Customer review rating 4.4/5

Lucy Business - 03/08/2019 AccorHotels review

After my 1st of 15 night stay, I took the time and wrote a letter of complaint to the hotel via the email address on the website. No response was received. I was advised to check the hotel directory in my room. Neither of the rooms i stayed in had a hotel directory.

Dear Lucy, Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Without any doubts we should react more definitely and faster. It is a lesson for the future. At the next visit, please contact me directly. I will do everything to make your stay as pleasant as possible. I hope that you will visit us soon. Wish you a wonderful day. Sincerely, Patryk Adrych Guest Relation Manager

Good breakfast clean room

Customer review rating 4.4/5

K.y Families - 27/07/2019 AccorHotels review

Good reception,convenient place Needed Gym

Dear Kyoko, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Mercure Team

Ok

Customer review rating 4.4/5

M Families - 13/07/2019 AccorHotels review

It was nice. We were pleasantly surprised that our request was fully met. The room though seems to need uplifting.

Dear Maria, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the remarks will be forwarded to the anagement for analysis. Sincerely, Patryk Guest Relation Manager

Professionalism and attention

Customer review rating 4.4/5

Manuela M. Families - 25/06/2019 AccorHotels review

I hope you not changed your team! Peoples are kind and helpful. I hope visit the Gdynia again, and spend more time in yours hotel! Really I love this place!

mrs

Customer review rating 4.4/5

Wieslawa S. Solo - 25/06/2019 AccorHotels review

very good service ,very friendly staff

Great Stay!

Customer review rating 4.4/5

Nigel O. Couples - 23/06/2019 AccorHotels review

We really enjoyed our short stay with you. We loved the views of the Marina from our 10th floor Privilege room. The room was very well appointed and everything worked as it should. The bed/mattress was a bit 'springy' and would have benmefited from a thicker mattress cover. Breakfast was fine - perhaps the addition of some soft furnishings and/or soundproofing would help diminish the noise in the breakfast room. All the staff we met were poite and helpful. We will definitely come back and stay with you the next time we visit Gdynia.

Great time. Very good service.

Customer review rating 4.4/5

Alex Couples - 22/06/2019 AccorHotels review

We had a room on the top floor with a Baltic sea view. That's already a great plus :) Service provided by the hotel was just right, there was a wide variety of food for breakfast. Can't really mention any problems during our stay.

Helpful reception at arrival - as the reservation was cancelled due to a misunderstanding

Customer review rating 4.4/5

Tor E. B. Business - 21/06/2019 AccorHotels review

High quality service at reception during arrival and departure. Nice room and good cleaning during the stay. Nice reception area, crowded breakfast room.

Clean, comfortable and convenient.

Customer review rating 4.4/5

Capt. D. M. Business - 21/06/2019 AccorHotels review

Clean, comfortable and conveniently located.

Mr. Syed Fiaz B.

Customer review rating 4.4/5

Syed F. B. Business - 19/06/2019 AccorHotels review

I only had the problem of paying my room rent through credit card, I gave one of my credit cards for payment which was declined due to unknown reason I presented another one which was declined too. But the I had that I wanted to pay cash which was also refused to receive explaining that cash payment is not allow by the authorities. It was such an embarrassment in front of my customer. Finally my customer payed the room rent by his credit card. My concern is that if my Polish customer would have not been with me how I may have payed the room rent and what would had happened with me. Please be informed that I am A Club Member of Accer Hotels.

Excellent Hotel, Bar too pricey

Customer review rating 4.4/5

Lisa G. Friends - 17/06/2019 AccorHotels review

I enjoyed my stay but found the bar too expensive

Dear Lisa, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Guest Experience Manager

Nice and comfortable

Customer review rating 4.4/5

Trine Solo - 17/06/2019 AccorHotels review

Very welcoming and professional staff. Good breakfast. The madrass was a little bit hard for my taste, but otherwise a great stay.

Dear Trine, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Mercure Team

Apart from some problems it was an enjoyable stay.

Customer review rating 4.4/5

William S. Couples - 15/06/2019 AccorHotels review

The phone did not work. Some of the things we asked for were not carried out . For example we asked for the 2 beds to be fastened. The maid did not give us any toilet rolls one day and even after telling reception they were not supplied. We asked for extra towels for the swimming pool and again we had to ask several times. I was told about the 10 % discount at our first evening meal in the hotel.

Dear William, Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patryk Guest Experience Manager

Uncomfortable stay

Customer review rating 4.4/5

A V. K. Business - 14/06/2019 AccorHotels review

Room aircondition wasñ't working whilst room temp van around 30 degrees. Complained at reception twice, no action. Got a fan for the night as no other room available. After a bad warm night breakfast was a disaster. Too crowded, no tables, too small room, took breakfast whilst walking. People felt lost. Left for business calls. Returned at 3 pm, air conditioning still not fixed, 28 degrees in the room. Reception reported to be fixed the next morning, my departure day... unacceptable to price and hotel standard. Complained I will cancel night and now got access to another room. That worked and breakfast was in a much larger room next day.

Dear Alexander, Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The points you have listed should not take place. I regret that it caused so much discomfort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At the next booking I encourage you to contact me by email. We will try to find the best solutions, rate and room for your stay. Sincerely, Patryk Guest Experience Manager

Everything worked well

Customer review rating 4.4/5

Juhapekka H. Friends - 13/06/2019 AccorHotels review

I enjoyed my staying. Rooms were comfortable, service was friendly and nothing disturbed my sleep.

Dear Juhapekka, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Guest Experience Manager
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