Mercure Gdynia Centrum 3 stars

TripAdvisor rating 4.0/5 763 reviews
Mercure Gdynia Centrum
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 50.00 PLN
  • 100% non-smoking hotel
  • GDANSK LECH WALESA
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Indoor heated pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Gdynia Centrum

Armii Krajowej 22
81372
gdynia
poland

Tel: +48586663040

Fax: (+48)58/6208651

Contact email

Check-in from 15h00

Check out up to 12h00

  • ZKM GDYNIA :   S ARMII KRAJOWEJ

  • By plane

    GDANSK LECH WALESA At 24km / 14.91 miles - Shuttle paying

  • By train

    GDYNIA GLOWNA At 1km / 0.62 miles

GPS :54.517261, 18.543287

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 1 double bed

  • Max. number of persons: ‌2
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with twin beds

  • Max. number of persons: ‌2
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with sea view

  • Max. number of persons: ‌2
  • Area: From 14
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Family Suite with 1 double bed

  • Max. number of persons: ‌3
  • Views: Ocean/Sea view, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Executive Suite with sea view

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom: On the red carpet

  • Max. number of persons: ‌2
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom: Ahoy, adventure!

  • Max. number of persons: ‌2
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with sea views

  • Max. number of persons: ‌2
  • Area: From 14
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 366 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure Gdynia Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,425 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

763 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Professionalism and attention

Customer review rating 4.4/5

Manuela M. Families - 25/06/2019 AccorHotels certified review

I hope you not changed your team! Peoples are kind and helpful. I hope visit the Gdynia again, and spend more time in yours hotel! Really I love this place!

mrs

Customer review rating 4.4/5

Wieslawa S. Solo - 25/06/2019 AccorHotels certified review

very good service ,very friendly staff

Great Stay!

Customer review rating 4.4/5

Nigel O. Couples - 23/06/2019 AccorHotels certified review

We really enjoyed our short stay with you. We loved the views of the Marina from our 10th floor Privilege room. The room was very well appointed and everything worked as it should. The bed/mattress was a bit 'springy' and would have benmefited from a thicker mattress cover. Breakfast was fine - perhaps the addition of some soft furnishings and/or soundproofing would help diminish the noise in the breakfast room. All the staff we met were poite and helpful. We will definitely come back and stay with you the next time we visit Gdynia.

Great time. Very good service.

Customer review rating 4.4/5

Alex Couples - 22/06/2019 AccorHotels certified review

We had a room on the top floor with a Baltic sea view. That's already a great plus :) Service provided by the hotel was just right, there was a wide variety of food for breakfast. Can't really mention any problems during our stay.

Helpful reception at arrival - as the reservation was cancelled due to a misunderstanding

Customer review rating 4.4/5

Tor E. B. Business - 21/06/2019 AccorHotels certified review

High quality service at reception during arrival and departure. Nice room and good cleaning during the stay. Nice reception area, crowded breakfast room.

Clean, comfortable and convenient.

Customer review rating 4.4/5

Capt. D. M. Business - 21/06/2019 AccorHotels certified review

Clean, comfortable and conveniently located.

Mr. Syed Fiaz B.

Customer review rating 4.4/5

Syed F. B. Business - 19/06/2019 AccorHotels certified review

I only had the problem of paying my room rent through credit card, I gave one of my credit cards for payment which was declined due to unknown reason I presented another one which was declined too. But the I had that I wanted to pay cash which was also refused to receive explaining that cash payment is not allow by the authorities. It was such an embarrassment in front of my customer. Finally my customer payed the room rent by his credit card. My concern is that if my Polish customer would have not been with me how I may have payed the room rent and what would had happened with me. Please be informed that I am A Club Member of Accer Hotels.

Excellent Hotel, Bar too pricey

Customer review rating 4.4/5

Lisa G. Friends - 17/06/2019 AccorHotels certified review

I enjoyed my stay but found the bar too expensive

Dear Lisa, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Guest Experience Manager

Nice and comfortable

Customer review rating 4.4/5

Trine Solo - 17/06/2019 AccorHotels certified review

Very welcoming and professional staff. Good breakfast. The madrass was a little bit hard for my taste, but otherwise a great stay.

Dear Trine, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Mercure Team

Apart from some problems it was an enjoyable stay.

Customer review rating 4.4/5

William S. Couples - 15/06/2019 AccorHotels certified review

The phone did not work. Some of the things we asked for were not carried out . For example we asked for the 2 beds to be fastened. The maid did not give us any toilet rolls one day and even after telling reception they were not supplied. We asked for extra towels for the swimming pool and again we had to ask several times. I was told about the 10 % discount at our first evening meal in the hotel.

Dear William, Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patryk Guest Experience Manager

Uncomfortable stay

Customer review rating 4.4/5

A V. K. Business - 14/06/2019 AccorHotels certified review

Room aircondition wasñ't working whilst room temp van around 30 degrees. Complained at reception twice, no action. Got a fan for the night as no other room available. After a bad warm night breakfast was a disaster. Too crowded, no tables, too small room, took breakfast whilst walking. People felt lost. Left for business calls. Returned at 3 pm, air conditioning still not fixed, 28 degrees in the room. Reception reported to be fixed the next morning, my departure day... unacceptable to price and hotel standard. Complained I will cancel night and now got access to another room. That worked and breakfast was in a much larger room next day.

Dear Alexander, Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The points you have listed should not take place. I regret that it caused so much discomfort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At the next booking I encourage you to contact me by email. We will try to find the best solutions, rate and room for your stay. Sincerely, Patryk Guest Experience Manager

Everything worked well

Customer review rating 4.4/5

Juhapekka H. Friends - 13/06/2019 AccorHotels certified review

I enjoyed my staying. Rooms were comfortable, service was friendly and nothing disturbed my sleep.

Dear Juhapekka, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Guest Experience Manager

Fine

Customer review rating 4.4/5

Tomer Friends - 11/06/2019 AccorHotels certified review

rooms are fine breakfast is fine

Dear Tomer Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patryk Guest Experience Manager

Small room and bad toilet smell at times. No plase to sit and relax other than the bed.

Customer review rating 4.4/5

Anonymous Business - 11/06/2019 AccorHotels certified review

Food was wery good. Your reseptionist did never get back to me regarding upgrade to previledge room. Lots og noice from the city streets.

Dear Thor, Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patryk Guest Experience Manager

Handsome people working at the hotel

Customer review rating 4.4/5

Kjell M. R. Business - 11/06/2019 AccorHotels certified review

Great hotel, good food, nice service

Dear Kjell, I do very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback and compliments. I will share your comments with our team. I hope your next visit will be as pleasant as the previous one! Sincerely, Patryk Guest Experience Manager

Functional hotel but not worth paying extra for sea view room. Not recommended in summer months as no air-con.

Customer review rating 4.4/5

Ana Couples - 09/06/2019 AccorHotels certified review

+ nice breakfast served from 6:30am + comfortable bed + bicycles allowed in rooms - not a great wi-fi - bathroom didn't have a vent and had a musty smell - air-con not working (blowing room temperature air, not cooled) - problematic during hot days as opening windows is not an option due to outside noise - there is no point paying extra for a sea view room - the view is rather average with a busy road and kids play area, sea on the horizon and not on the west side so you can't sea the sunset - expensive parking (paid extra on departure)

Dzień dobry Pani Anno, Dziękuję za Pani wiadomość. Wspólnie z całym zespołem dokładnie przeanalizowaliśmy Pani ankietę i już dziś zaczęliśmy działania mające na celu poprawę jakości usług w przyszłości. Dziękujemy za pozytywne słowa - z pewnością ucieszą one i zmotywują obsługę naszego hotelu. Kwestia klimatyzacji na szczęście ma charakter czasowy - musieliśmy wstrzymać chłodzenie, aby system mógł prawidłowo działać w całym obiekcie. Przepraszam zatem za niedogodność jaką sprawiło to Pani podczas pobytu. Życzę udanego dnia, Z wyrazami szacunku Patryk Adrych Kierownik ds. Satysfakcji Gości

Clean room, great view, professional friendly staff apart from in the bar/restaurant area.

Customer review rating 4.4/5

Mo Business - 09/06/2019 AccorHotels certified review

Good but staff in bar ignored me for about 20 minutes before I gave up and went to my room.

Dear Maurice, Thank for your feedback. We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I would like to apologise for any inconvinience you had in our hotel and bar. I hope your next visit will be more pleasant as the previous one. Sincerely, Patryk Guest Relation Manager

Would have given you maximum

Customer review rating 4.4/5

Silvio M. Business - 07/06/2019 AccorHotels certified review

Special request : on arrival 'sorry Sir, we don't have what you've asked for' At least, send me an email so I have brought it myself. Customer care.. Zero

Dear Silvio, Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdynia Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to know more about the situation that happened in our hotel. Would you be so kind Sir and send a message to H3…? We will find the best possible solution. Sincerely, Patryk Guest Experience Manager

Short family break

Customer review rating 4.4/5

Mr G. Families - 04/06/2019 AccorHotels certified review

We had a great time at the hotel. We received a very warm welcome on arrival and were well looked after throughout our stay. A late check out also allowed us to profit from the great weather and spend our last day on the beach. Great food and service in the restaurant also.

Dear Ty, I very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum! :) It is always a pleasure to receive positive feedback. I will share your comments with our team right now. Thank you for visiting our hotel and I hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Adrych Guest Experience Manager

4 night stay

Customer review rating 4.4/5

Ross E. Solo - 01/06/2019 AccorHotels certified review

Check in was completed efficiently. Reception staff and the. gentleman on duty in the breakfast room were polite and formal. My bedroom and bathroom on the 11th floor were clean and serviced daily. However, there appeared to be cleaning, renovation or improvement work ongoing on this floor with doors open and so the approach to my room was not always very appealing. Breakfast was very good with a wide selection of hot and cold items. I ate twice in the Winestone restaurant and was very pleased with the quality and price of my meals.

Dear James, We very much appreciate your comments regarding your stay at the Hotel Mercure Gdynia Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patryk Guest Relation Manager
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