Hotel - Hotel Mercure Jelenia Gora
Mercure Hotel Mercure Hotel

Hotel Mercure Jelenia Gora

3.5/5 324 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 172.00 PLN Non member rate
From 154.80 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 25  PLN
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Russian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis
  • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a Standard or Superior Room.

  • 188 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,159 reviews

Our guest reviews for Hotel Mercure Jelenia Gora

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 324 reviews
David W. M. Families - 03/12/2018 AccorHotels certified review
« MR »

It was Fabulous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Wambura M., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Krzysztof Kruk sales coordinator

@dunkima (. B. Business - 15/10/2018 AccorHotels certified review
« Decent hotel at the border between Czech Republic and Poland »

Been there to attend a dog show in Poland and found this hotel as the only viable 4* hotel solution in the city.

K S. Couples - 14/10/2018 AccorHotels certified review
« Could have been better »

We have visited this hotel many times before. It was good to see that there had been an upgrade but disappointed that this only applied to the reception/lobby area and did not apply to the rest of the hotel. The room had a fridge which was good but the room was small and stuffy, had no air conditioning (and was stifling hot), the bed was a small double and had a memory foam mattress which was uncomfortable and made us even hotter and unable to sleep. I specifically asked for the room and bedding to be anti-allergy and when we got to the room found feather pillows. At reception they tried to argue that the pillows were anti-allergenic and it was only at my instance that they sent someone to change the pillows (she agreed that the pillows were feather and provided anti-allergy pillows) - this could have resulted in a hospital visit or worse. as it was it meant that my partner had a tight and sore chest. No-one from the hotel asked if everything was ok or if this was resolved. This is very disappointing. The room was not cleaned very well. there was dust on the tables and the towels were not changed just rehung still damp. The staff were awful, only concerned with completing the task at hand. When approached you are made to made to feel as if you are interrupting and their expression were of false smiles. Not very customer focused. We were unable to use the swimming pool due to the restricted opening hours (only morning or afternoon) we would have liked to have used it in the afternoon. Disappointed that you now have to pay for parking when there is free parking in the area and the paid parking does not even have any security. The breakfast was awful, limited choice, the orange juice was coloured water and not even orange. Eggs were watery. No strawberry jam. Limited fruit. Good location but I do not think that the service is that of what the Mercure/Accur standard.

Danuta N. E. Families - 10/10/2018 AccorHotels certified review
« excellent »

warm welcoming and pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danuta, Thank you for choosing our hotel and a high evaluation of the quality of our services. We were happy to have you. See you soon in Jelenia Góra! Sincerely, Krzysztof Kruk sales coordinator

Anonymous Couples - 10/09/2018 AccorHotels certified review

Nice redecoration of the lobby. Very good, quality breakfast. Remaining things are unchanged: very kind staff, clear rooms, a bit hard matress'. We were sad when noticed removing of the wooden tub in the sauna (we understand the decision but still - that was an amazing thing).

Ms Business - 30/08/2018 AccorHotels certified review
« very good »

i have met pleasant staff, very good breakfast. The only minus I have faced is absence of air condition in the room.

Couples - 25/07/2018 TripAdvisor review
« Overall an OK stay »

Plus: There is a swimming pool and people give good service. Minus: Room is very small, no air conditioning. Shower sometimes has cold water; if there was warm water, it was „mildly“ warm and then hit cold again. The „cocktails“ at the bar are very very bad. Better take a beer or some bottled drinks.

Couples - 17/07/2018 TripAdvisor review
« Hotel is old and needs decoration »

This is an old Soviet stile Hotel. Nearby buildings are also old Soviet stile. I have an Accor Group Gold Card which should have given an up-grade; but, the room was very small, especially as we stayed four nights. Both the outside of the hotel needs repainting and the carpets in the room were badly stained! It is a pity that their swimming pol, is closed from 12.00 to 16.00. They have two saunas one closed and the one which was open was too small. Restaurant good and reasonably priced,.

Brian M. Business - 05/07/2018 AccorHotels certified review
« Enjoyable and comfortable stay »

+ comfortable bed friendly staff Renovated lobby and bar area - some fixtures in room still dated It would be good if there was an outside area for breakfast time and bar in the evening.

Paul Solo - 05/06/2018 AccorHotels certified review
« One night in Jelenia Gora »

A very nice stay - thank you. The staff were friendly and smart. The room was clean. I was expected and received my Le Club rewards.

Anonymous Families - 04/05/2018 AccorHotels certified review
« Pan »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Dziękujemy za wybór naszego hotelu oraz wysoką ocenę jakości naszych usług. Niezmiernie nam miło, że pobyt w naszym hotelu spełnił Pana oczekiwania Zapraszamy ponownie do Jeleniej Góry Z poważaniem, Krzysztof Kruk koordynator ds sprzedaży

A K. Families - 30/04/2018 AccorHotels certified review
« Perfect location for us. »

Enjoyable and impressed with how friendly the staff were.

Anonymous Couples - 23/04/2018 AccorHotels certified review

I was very supriesd when i enter to the reception. I like reception bar and restaurant design so much. I had nice looking good burger in restaurant and very good homemade lemonade as welcome drink. However I was only sad that we have got old room... not the reconstructed one.

Benoit V. Solo - 17/04/2018 AccorHotels certified review
« The best place to stay in Jelenia Gora »

Very friendly people with a confortable room

N.a. Couples - 09/12/2017 AccorHotels certified review
« trip »

despite works at the entrance, all funtioned very well, we are curious to see the new entrance soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert B., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Krzysztof Kruk sales coordinator

Tomasz Families - 28/11/2017 AccorHotels certified review
« a little bit dissatisfied »

Room clean and nice. Hotel stuff very helpful and nice. Price: way to much expensive having in mind all construction running at the hotel!!!! When I book this hotel on accor application there was no any notice about construction at hotel. Swimming pool was one of leading criteria to choose this hotel and it was closed when I arrived with family. A big disappointment and in the end I felt cheated..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomasz Z., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Krzysztof Kruk sales coordinator

Nina Couples - 15/11/2017 AccorHotels certified review
« Very good hotel, but still repair works were ongoing and the wellness center was closed. »

The location is very good, the staff is polite and the rooms are very comfortable. Unfortunately we could not use the swimming pool as it was closed. For the same reason we could not use the wellness center. This was not mentioned during booking and for me this is a big disadvantage. Misleading information is never well accepted. We had also problems with the hot water and the minibar in the room, but the staff was very helpful and provided us another room.

Victor G. Families - 30/10/2017 AccorHotels certified review
« Bad »

We booked for two nights but checked out after one night. There was no warning on the website to say that a lot of re-building was taking place or we would not have booked. Nowhere to sit downstairs and only a very untidy small room at the back which was supposed to be the Resteraunt and bar! I will expect a full refund.

Jakub Families - 22/10/2017 AccorHotels certified review
« almost perfect »

Surprisingly, there was a paid car park for hotel guests, no information in advance. TV did not work, lack of signal. The room was remodeled, it was pleasant.

Edgardo T. Families - 21/10/2017 AccorHotels certified review
« A quiet and serene place »

A hotel with a flexible adjustments services There's good parking lot … Please fix the elevator button, we almost electric shocked.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 172.00 PLN Non member rate
From 154.80 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates