Hotel Mercure Jelenia Gora 3 stars

TripAdvisor rating 3.5/5 338 reviews
Hotel Mercure Jelenia Gora
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Room 1

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Hotel extras

An indoor pool and a sauna are at your disposal. Guests can rent bicycles and use the tennis courts located next to the hotel.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 PLN
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Laundry
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Sauna
  • Babysitting on request
  • Tennis
  • Other sports activities
  • Ski rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Jelenia Gora

ul. Sudecka 63
58-500
jelenia gora
poland

Tel: +48757549148

Fax: (+48)75/7549374

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   12 HOTEL

  • By plane

    PRAGUE At 150km / 93.21 miles

  • By plane

    WROCLAW AIRPORT At 120km / 74.57 miles

  • By helicopter

    AEROKLUB JELENIA GORA At 5km / 3.11 miles

  • By train

    JELENIA GORA - MAIN At 2km / 1.24 miles

  • By train

    JELENIA GÓRA At 4km / 2.49 miles

GPS :50.894266, 15.747013

Our accommodations

Choose from a Standard or Superior Room.

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 single bed

  • Max. number of persons: x1
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Comfortable apartment with a balcony. Double bedroom and living room with a sofa.

  • Max. number of persons: x3
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: International

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The lobby bar serves hot and cold beverages, spirits and cocktails as well as desserts and ice creams. You can also buy cigarettes here. The venue is air-conditioned.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 203 m²

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 130 people

Find out more
Hotel Mercure Jelenia Gora Meeting Room

Our guest reviews for
Hotel Mercure Jelenia Gora

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,379 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

338 reviews

Charged twice !

Customer review rating 4.3/5

Anonymous Business - 24/04/2019 AccorHotels certified review

No special comment about my stay at the hotel, but I have been charged twice : 1 time at booking by Accorhotels.co and 1 time at the hotel. I did not really pay attention but now have to clall and explain and... lose a lot of time !!!

Dear Frederic F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Krzysztof Kruk sales coordinator

Wonderful Easter Stay!

Customer review rating 4.3/5

Ms Families - 24/04/2019 AccorHotels certified review

Great time in the hotel from the beginning till the last day. Friendly people around, great food, simple and clean room. We enjoy the stay very much.

Ok

Customer review rating 4.3/5

E. G. Couples - 14/04/2019 AccorHotels certified review

The hotel itself was clean and staff were friendly. We had breakfast each morning which We couldn’t fault. We ate dinner in the restaurant for 4 evenings out of the 5 we were there and the meals were reasonably priced although I wasn’t expecting, or very happy to find a baby crab in my king prawn tagliatelle! We were also overcharged on our last night when we didn’t have enough zloty to pay for our order at the bar so we paid some cash and the rest on our card, we needed to pay 24zloty by card which is approximately £5 gbp, on arrival home, and checking bank statement we realised they’d charged £24 and not 24zloty.

Great

Customer review rating 4.3/5

Anonymous Solo - 18/03/2019 AccorHotels certified review

Service was excellent, my room was neat and tidy, breakfasts were delicious, and there was a great variety of food.

Mixed feelings

Customer review rating 4.3/5

Kamila Families - 11/02/2019 AccorHotels certified review

Very nice lobby, good food To cold wated in the swimming pool Old furniture in the rooms

Dear Kamila L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Krzysztof Kruk sales coorinator

Normal hotel, good quality

Customer review rating 4.3/5

Marcin T. Business - 22/12/2018 AccorHotels certified review

Very contact and pleasant staff.

MR

Customer review rating 4.3/5

David W. M. Families - 03/12/2018 AccorHotels certified review

It was Fabulous!

Dear David Wambura M., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Krzysztof Kruk sales coordinator

Decent hotel at the border between Czech Republic and Poland

Customer review rating 4.3/5

@dunkima (. B. Business - 15/10/2018 AccorHotels certified review

Been there to attend a dog show in Poland and found this hotel as the only viable 4* hotel solution in the city.

Could have been better

Customer review rating 4.3/5

K S. Couples - 14/10/2018 AccorHotels certified review

We have visited this hotel many times before. It was good to see that there had been an upgrade but disappointed that this only applied to the reception/lobby area and did not apply to the rest of the hotel. The room had a fridge which was good but the room was small and stuffy, had no air conditioning (and was stifling hot), the bed was a small double and had a memory foam mattress which was uncomfortable and made us even hotter and unable to sleep. I specifically asked for the room and bedding to be anti-allergy and when we got to the room found feather pillows. At reception they tried to argue that the pillows were anti-allergenic and it was only at my instance that they sent someone to change the pillows (she agreed that the pillows were feather and provided anti-allergy pillows) - this could have resulted in a hospital visit or worse. as it was it meant that my partner had a tight and sore chest. No-one from the hotel asked if everything was ok or if this was resolved. This is very disappointing. The room was not cleaned very well. there was dust on the tables and the towels were not changed just rehung still damp. The staff were awful, only concerned with completing the task at hand. When approached you are made to made to feel as if you are interrupting and their expression were of false smiles. Not very customer focused. We were unable to use the swimming pool due to the restricted opening hours (only morning or afternoon) we would have liked to have used it in the afternoon. Disappointed that you now have to pay for parking when there is free parking in the area and the paid parking does not even have any security. The breakfast was awful, limited choice, the orange juice was coloured water and not even orange. Eggs were watery. No strawberry jam. Limited fruit. Good location but I do not think that the service is that of what the Mercure/Accur standard.

excellent

Customer review rating 4.3/5

Danuta N. E. Families - 10/10/2018 AccorHotels certified review

warm welcoming and pleasant stay.

Dear Danuta, Thank you for choosing our hotel and a high evaluation of the quality of our services. We were happy to have you. See you soon in Jelenia Góra! Sincerely, Krzysztof Kruk sales coordinator
Customer review rating 4.3/5

Anonymous Couples - 10/09/2018 AccorHotels certified review

Nice redecoration of the lobby. Very good, quality breakfast. Remaining things are unchanged: very kind staff, clear rooms, a bit hard matress'. We were sad when noticed removing of the wooden tub in the sauna (we understand the decision but still - that was an amazing thing).

very good

Customer review rating 4.3/5

Ms Business - 30/08/2018 AccorHotels certified review

i have met pleasant staff, very good breakfast. The only minus I have faced is absence of air condition in the room.

Overall an OK stay

TripAdvisor rating 3.5/5

Michael E Couples - 25/07/2018 TripAdvisor review

Plus: There is a swimming pool and people give good service. Minus: Room is very small, no air conditioning. Shower sometimes has cold water; if there was warm water, it was „mildly“ warm and then hit cold again. The „cocktails“ at the bar are very very bad. Better take a beer or some bottled drinks.

Hotel is old and needs decoration

TripAdvisor rating 3.5/5

mervynr49 Couples - 17/07/2018 TripAdvisor review

This is an old Soviet stile Hotel. Nearby buildings are also old Soviet stile. I have an Accor Group Gold Card which should have given an up-grade; but, the room was very small, especially as we stayed four nights. Both the outside of the hotel needs repainting and the carpets in the room were badly stained! It is a pity that their swimming pol, is closed from 12.00 to 16.00. They have two saunas one closed and the one which was open was too small. Restaurant good and reasonably priced,.

Enjoyable and comfortable stay

Customer review rating 4.3/5

Brian M. Business - 05/07/2018 AccorHotels certified review

+ comfortable bed friendly staff Renovated lobby and bar area - some fixtures in room still dated It would be good if there was an outside area for breakfast time and bar in the evening.

One night in Jelenia Gora

Customer review rating 4.3/5

Paul Solo - 05/06/2018 AccorHotels certified review

A very nice stay - thank you. The staff were friendly and smart. The room was clean. I was expected and received my Le Club rewards.

Pan

Customer review rating 4.3/5

Anonymous Families - 04/05/2018 AccorHotels certified review

Super

Szanowny Panie, Dziękujemy za wybór naszego hotelu oraz wysoką ocenę jakości naszych usług. Niezmiernie nam miło, że pobyt w naszym hotelu spełnił Pana oczekiwania Zapraszamy ponownie do Jeleniej Góry Z poważaniem, Krzysztof Kruk koordynator ds sprzedaży

Perfect location for us.

Customer review rating 4.3/5

A K. Families - 30/04/2018 AccorHotels certified review

Enjoyable and impressed with how friendly the staff were.

Customer review rating 4.3/5

Anonymous Couples - 23/04/2018 AccorHotels certified review

I was very supriesd when i enter to the reception. I like reception bar and restaurant design so much. I had nice looking good burger in restaurant and very good homemade lemonade as welcome drink. However I was only sad that we have got old room... not the reconstructed one.

The best place to stay in Jelenia Gora

Customer review rating 4.3/5

Benoit V. Solo - 17/04/2018 AccorHotels certified review

Very friendly people with a confortable room

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