Hotel - Hotel Mercure Jelenia Gora
Mercure Hotel Mercure Hotel

Hotel Mercure Jelenia Gora

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3.5/5 278 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 144.90 PLN Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  PLN
  • Babysitting on request
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Babysitting on request
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Basketball facilities (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities (Nearby)
  • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a Standard or Superior Room.

  • 188 rooms
  • 188 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,679 reviews

Our guest reviews for Hotel Mercure Jelenia Gora

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 278 reviews
AccorHotels certified review
N.a. Couples - 09/12/2017
« trip »

despite works at the entrance, all funtioned very well, we are curious to see the new entrance soon!

AccorHotels certified review
Tomasz Families - 28/11/2017
« a little bit dissatisfied »

Room clean and nice. Hotel stuff very helpful and nice. Price: way to much expensive having in mind all construction running at the hotel!!!! When I book this hotel on accor application there was no any notice about construction at hotel. Swimming pool was one of leading criteria to choose this hotel and it was closed when I arrived with family. A big disappointment and in the end I felt cheated..

AccorHotels certified review
Nina Couples - 15/11/2017
« Very good hotel, but still repair works were ongoing and the wellness center was closed. »

The location is very good, the staff is polite and the rooms are very comfortable. Unfortunately we could not use the swimming pool as it was closed. For the same reason we could not use the wellness center. This was not mentioned during booking and for me this is a big disadvantage. Misleading information is never well accepted. We had also problems with the hot water and the minibar in the room, but the staff was very helpful and provided us another room.

AccorHotels certified review
Victor G. Families - 30/10/2017
« Bad »

We booked for two nights but checked out after one night. There was no warning on the website to say that a lot of re-building was taking place or we would not have booked. Nowhere to sit downstairs and only a very untidy small room at the back which was supposed to be the Resteraunt and bar! I will expect a full refund.

AccorHotels certified review
Jakub Families - 22/10/2017
« almost perfect »

Surprisingly, there was a paid car park for hotel guests, no information in advance. TV did not work, lack of signal. The room was remodeled, it was pleasant.

AccorHotels certified review
Edgardo T. Families - 21/10/2017
« A quiet and serene place »

A hotel with a flexible adjustments services There's good parking lot … Please fix the elevator button, we almost electric shocked.

AccorHotels certified review
Jon A. Couples - 17/09/2017
« Jon »

Poor service generally, areas of the hotel had a smoking odour.

AccorHotels certified review
Damo Couples - 10/09/2017
« Comfortable apartment but could hear the lift »

Comfortable and well equipped room very high standard of cleaning every day. Thank you to Chambermaid Henryka

AccorHotels certified review
Tom Families - 05/09/2017
« 4 days at the Mercure Jelenia Gora »

The Mercure is located about 1.5km southwards of the downtown Jelenia Gora, which allows to walk into downtown. At the same time, the tourist centers close to the mountains can be reached per car within half an hour. The Mercure has a large secured parking lot. It is a large hotel that is often visited by tourist busses. However, there is almost no crowding in the restaurants, since meals for bus tourists are served in dedicated rooms separate from single travellers. Overall the accomodation and the service of the hotel were good. The rooms were clean and the staff was friendly and helpful. Despite being in Poland it was no problem to communicate to the hotel staff either in English or in German. The breakfast buffet was good. The salad with goat cheese, potatoes and toasted bread is a must when having dinner at the restaurant.

AccorHotels certified review
Leszek J. Families - 21/08/2017
« Pan »

Super

AccorHotels certified review
Shithead Business - 02/08/2017
« This hotel is in serious need of renovation »

The fact that Mercure needs to ask these questions shows that Mercure does not care. This hotel is awful from the moment you enter the hotel. If the management made just one visit, they would see the problem BUT no, they do not care. They do not get out of their ivy towers to see how their business operates on the ground. If they did, they would be embarrassed!

AccorHotels certified review
Patrick H. Families - 31/07/2017
« Correct »

Thank you very much for the possibility of putting my Race Bike in the closed room inside the hotel.

AccorHotels certified review
Boyd H. Couples - 20/05/2017

Hiking base for Krkonose mountains

AccorHotels certified review
Anonymous Couples - 05/04/2017

wedding anniversary

AccorHotels certified review
Anonymous Business - 24/03/2017

Very disappointed with the wifi when I asked for help to sort out the problem I was told that they could not help, more like they could not be bothered.

AccorHotels certified review
Anonymous Couples - 06/03/2017

Very nice place and very good location

AccorHotels certified review
Anonymous Couples - 23/02/2017

Nice room, one of the newer ones. OK staff. Good recognition of Accor status (GOLD): bathrobes, water and fruit. The bathrobes definitely too small for men. Rather expensive breakfast, even at the weekend.

AccorHotels certified review
Anonymous Families - 21/02/2017

Second time at this hotel. Everything was fine. Good value. Breakfast good. Room clean maybe a bit dated.

AccorHotels certified review
Anonymous Business - 17/02/2017

Overall I must say the staying was satisfacting, however the services were dissapointing. Only breakfast was on top-level.

AccorHotels certified review
Anonymous Business - 02/02/2017

Cold in room, old swiming pool

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