Hotel - Hotel Mercure Jelenia Gora
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Mercure Hotel

Hotel Mercure Jelenia Gora

ul. Sudecka 63 
58-500  JELENIA GORA
POLAND

257 reviews
TripAdvisor Rating Based on 257 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Outdoor secure car park PLN 30 per day (PLN 60 for buses) (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Outdoor secure car park PLN 30 per day (PLN 60 for buses) (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  PLN
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • English
    • French
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Solarium (Paying)
  • Babysitting on request
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Basketball facilities (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities (Nearby)
  • Ski rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a Standard or Superior Room.

  • 188 rooms
  • 188 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,547 reviews

Our guest reviews for Hotel Mercure Jelenia Gora

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 257 reviews
AccorHotels certified review
Shithead Business - 02/08/2017
« This hotel is in serious need of renovation »

The fact that Mercure needs to ask these questions shows that Mercure does not care. This hotel is awful from the moment you enter the hotel. If the management made just one visit, they would see the problem BUT no, they do not care. They do not get out of their ivy towers to see how their business operates on the ground. If they did, they would be embarrassed!

AccorHotels certified review
Patrick H. Families - 31/07/2017
« Correct »

Thank you very much for the possibility of putting my Race Bike in the closed room inside the hotel.

AccorHotels certified review
Boyd H. Couples - 20/05/2017

Hiking base for Krkonose mountains

AccorHotels certified review
Anonymous Couples - 05/04/2017

wedding anniversary

AccorHotels certified review
Anonymous Business - 24/03/2017

Very disappointed with the wifi when I asked for help to sort out the problem I was told that they could not help, more like they could not be bothered.

AccorHotels certified review
Anonymous Couples - 06/03/2017

Very nice place and very good location

AccorHotels certified review
Anonymous Couples - 23/02/2017

Nice room, one of the newer ones. OK staff. Good recognition of Accor status (GOLD): bathrobes, water and fruit. The bathrobes definitely too small for men. Rather expensive breakfast, even at the weekend.

AccorHotels certified review
Anonymous Families - 21/02/2017

Second time at this hotel. Everything was fine. Good value. Breakfast good. Room clean maybe a bit dated.

AccorHotels certified review
Anonymous Business - 17/02/2017

Overall I must say the staying was satisfacting, however the services were dissapointing. Only breakfast was on top-level.

AccorHotels certified review
Anonymous Business - 02/02/2017

Cold in room, old swiming pool

AccorHotels certified review
Anonymous Families - 30/01/2017

Always ready to serve smiling receptionists extremely polite garsons at the breakfast room.

AccorHotels certified review
Anonymous Solo - 28/01/2017

I did enjoy my staying in the hotel but you can improve upon and upgrade your hotel.Nothing else but good.

AccorHotels certified review
Anonymous Business - 08/12/2016

Excellent. Nice stuff, clean rooms, one of the best breakfast experience !

TripAdvisor review
Family - 26/10/2016
« Short Stay »

Hotel was extremely busy with 8 coach loads of German tourists. We had to eat in the bar which was open and noisy due to the restaurants being completely full. Room 421 is very near to the lift and is extremely noisy. Not great when you have children. Conference facilities directly above room where guest were enjoying a party. On the upside my daughter enjoyed the swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Krzysztof Kruk

AccorHotels certified review
Anonymous Couples - 18/10/2016

This Mercure was not quite the same as most Mercure hotels we stay in, its very big and at weekends at least seems to target large coach parties, it's not our favourite environment. On arrival the hotel were not aware of the change in my status from silver to gold le club accor but thats okay because it was recent., however they also forgot to give me my welcome drinks vouchers. However the reception team were friendly and helpful. The rooms in the hotel have very bad lighting and when we got up in the morning it was hard to get ready for the day while it was still dark outside. Regarding the restaurant, we had to eat in the bar on the first evening as the restaurant was being used for a private event (this was not signposted anywhere and we wandered in), the bar was busy and it was initially hard to get anyones attention, the second evening the restaurant was available. The food and service after the short delay on the first evening were both excellent and the waiter on the second evening was especially nice and attentive. I would stay at the hotel again but mainly due to its location.

AccorHotels certified review
Anonymous Friends - 16/10/2016

One of the most pleasant hotel stays I have experienced. Nice facility, friendly staff, wonderful breakfast and great location.

AccorHotels certified review
Anonymous Business - 07/10/2016

Niski standard hotelu tej marki

AccorHotels certified review
Anonymous Couples - 09/09/2016

Room was far to hot no air conditioning or fan ,window did not open very wide It felt like sauna in there. Impossible to get a drink at the bar the barman was never there and when he was could not understand English and didn't try !!! A blond lady who worked in the evenings on reception did not speak English and just ignored me and served others instead of me ( I just wanted to see if we could get something to eat ) so we walked away and went to a pizza restaurant . We have just done 4 weeks through Europe this was the first hotel that the reception staff do not speak English Not good enough !!!!!!!! The rest of the reception staff did speak English and were helpful we just avoided the blond lady .Breakfast was far to dear for what you got and for Poland .

AccorHotels certified review
Anonymous Families - 07/09/2016

Excellent location, clean and nice rooms. Highly recommended.

TripAdvisor review
Friends getaway - 04/09/2016
« Excellent scenery from the rooms - nice hotel! »

Excellent hotel - friendly staff, good location and a nice atmosphere. Shame I've only stayed there for one night! May have to come back :) I wish only that the TV was bigger - but that's just me being picky! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for choosing our hotel and a high evaluation of the quality of our services. We were happy to have you. See you soon in Jelenia Góra! Krzysztof Kruk

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