Novotel Krakow City West Hotel 4 stars

TripAdvisor rating 4.0/5 1,557 reviews
Novotel Krakow City West
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+ 25 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • "Happy Body" massage studio

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150
cracow
poland

Tel: +48126226400

Fax: (+48)12/6226405

Contact email

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :   208 and 501 Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Superior Room

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Novation Superior with two single beds

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

DRAGON'S Room: Meet Novotello the Dragon

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive room with two single beds

  • Max. number of persons: 4
  • Area: From 30

Executive room with one large bed

  • Max. number of persons: 2
  • Area: From 30
  • Bathroom products

Twin Standard

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite

  • Max. number of persons: 4
  • Area: From 60
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Suite with a large bed, sofa and a kitchenette

  • Max. number of persons: 4
  • Area: From 60
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,407 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,557 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Service mind of all staffs are really welcoming for guest.

Customer review rating 4.5/5

Ratchaporn Families - 08/10/2019 AccorHotels review

Reception give us a VIP room of football team is impressed. I got free welcome drink as silver member, the lady at the bar is very welcoming for guest. I ask for bacon from staff at breakfast restaurant, she doesn’t hesitate to serve us crispy bacon. Everything is so impressed. “Novotel” is always our first choice.

Thank you so much! :) Dear Rachaporn, we are so delighted that you like our Wisla Krakow room -1027 and our service. See you soon at Novotel. Szymon Szymczyk Guest Experience Specialist

Great potential - if it was followed through it would have been perfect

Customer review rating 4.5/5

Chris Couples - 08/10/2019 AccorHotels review

Getting to the hotel was great - the hotel looked amazing on first arrival. We checked in with no issues and went straight up to our room which we were extremely happy to see was the enigma room & full of puzzles! As we love puzzles, we had fun trying the sudoku on the wall and looking at the other puzzles - even the toilet paper had sudoku on it, and in our room was connect four as well, which we tried one evening late at night. Unfortunately, the theme of the room was let down because there was a puzzle treasure hunt, but it wasn't set up for us. This meant that the whole experience was not quite there, and meant that we didn't get a proper "guest experience" that we were looking forward to enjoying on entry. On the second to last night, we found the instructions to the puzzle room, and asked reception for it to be set up for our last day, but we were disappointed to find, despite the promise that was given, this wasn't set up before we had to leave. Service wasn't great with us having to complain three times about the battery in the clock in the room before it was fixed. We also asked the bedroom cleaners, but they didn't have a battery spare on the trolley, which we would have expected. This meant the whole experience felt like it was almost perfect, but always falling short. We thoroughly enjoyed the room itself - it was nice and spacious, had a large bathroom, and had a comfortable bed, and loved the swimming pool and the gym. The hotel itself had a nice restaurant and we thoroughly enjoyed eating an all you can eat breakfast one day - while expensive this kept us going through multiple meals! Overall we've given this 8/10 because the experience was good, but not quite there. We wish that everything had been followed through as intended so we could give this 10/10.

Always good but this time can do better

Customer review rating 4.5/5

Anonymous Business - 08/10/2019 AccorHotels review

Place and personnel very good this time the bed was not excellent and the pool needs to be cleaned

Dear Ludovic, Thank you for your message. It helps us to improve Novotel Kraków City West. Kind regards, Szymon Szymczyk Guest Experience Specialist

Excellent hotel with good facilities

Customer review rating 4.5/5

Keith Families - 07/10/2019 AccorHotels review

Very pleasant.

Dear Keith, Thank you so much for your feedback. We are delighted that you enjoy your stay;) See you again at Novotel. Szymon Szymczyk Guest Experience Specialist
Customer review rating 4.5/5

Timm R. Business - 07/10/2019 AccorHotels review

Noisy construction outside the hotel. Unfortunately the staff did not inform we when I arrived at midnight that the work would start at 6am in the morning. Also the receptionist gave me a room that was already occupied. This never happened to me and it was quite scary seeing someone sleeping in the bed... Could not rebook the hotel for the same price as I made a mistake and booked one day earlier. Breakfast was great though.

It was really good.

Customer review rating 4.5/5

Yuto S. Solo - 04/10/2019 AccorHotels review

I strongly recommend others to stay with you because It was fantastic.

Thank you so much! :) Dear Yuto, it is a pleasure to meet with you at Novotel. See you again. Szymon Szymczyk Guest Experience Specialist
Customer review rating 4.5/5

P.a.h. Couples - 01/10/2019 AccorHotels review

Everything was perfect.

Dear Paul, Thank you very much for your opinion regarding your stay with us! We are glad, that you enjoyed your stay! Hope, you'll visit us soon :) Regards, Monika Urban Guest Experience Specialist

Very convenient

Customer review rating 4.5/5

Krzysztof Business - 29/09/2019 AccorHotels review

Large room, nice live music in lobby in the evening, great breakfast. A pity the music was played in front of a beer stand, since there is enough space deeper in the lobby (at window overlooking the main street) for more comfortable listening.

Szanowny Panie Krzysztofie, Bardzo dziekujemy za oddanie opinii na temat Pańskiego pobytu u nas. Cieszy nas bardzo, że pobyt był udany. Wszelkie komentarze, jak na przykład dotyczące muzyki bierzemy sobie do serca, aby każdego dnia dawać lepszy serwis naszym gościom. Pozdrawiam i zapraszamy ponownie! Monika Urban Guest Experience Specialist

Renovated hotel , good service

Customer review rating 4.5/5

Anonymous Business - 28/09/2019 AccorHotels review

Executive room at 11th floor very nice and renovated. Office area 3 km from city center. Plenty of parking (to pay). Good service and food at restaurant. Breakfast very poor if you want sweets as I do, only cold and hard croissants.

Dear Lorenzo, Thank you very much for your opinion. It's very important for us, that after our mistake of room assignation still you enjoyed your stay! All comments are very important for us, like about customer service, to be better every day. Hope, you'll visit us soon one more time. Regards, Monika Urban Guest Experience Specialist

Good price and ideal location for my work trips

Customer review rating 4.5/5

Phil Business - 27/09/2019 AccorHotels review

Comfortable room at a good price. quite busy at breakfast with plenty of choice

Dear Phil, Thank you very much for your opinion and kind words about our hotel! We are happy to know, that you enjoyed your stay! Feel Welcome nect time you visit Kraków! Regards, Monika Urban Guest Experience Specialist

The stay was comfortable and convenient

Customer review rating 4.5/5

Anonymous Business - 23/09/2019 AccorHotels review

Everything was excellent, beside that two time there were some re-locations of the place where breakfast was served and this happened because the casual place was reserved for some closed groups. I found it annoying, although I have to admit that the service team was very helpful.

Dear Andrzej, Thank you for your comments regarding your stay with us. We are happy, to hear, that our staff make your stay more comfortable. Please accept my sincere apologies regarding re- location of breakfast place. After your comments, we try won't let this situation happen again. One more time thank you for your opinion. Hope you'll visit us again soon. Regards, Monika Urban Guest Experience Specialist

Our stay at the Novotel Krakow City West

Customer review rating 4.5/5

Jan W. Couples - 22/09/2019 AccorHotels review

Apart from the quit dirty carpet in our room, everything was pleasant, in particular because the willingness of the hotel employees to accomodate every wish we had, and kindness of these people.

Dear Jan, Thank you for your opinion regarding your stay with us! It's nice to hear, that amability of our staff made your stay comfortable:) We are making many changes in our hotel, and one of the important points is change carpets in the rooms. Thank you very much for your comments. Hope you'll visit us soon to see all changes :) Regards, Monika Urban Guest Experience Specialist

Very convenient

Customer review rating 4.5/5

Ricardo Business - 21/09/2019 AccorHotels review

Big room, comfortable, although full it was quiet and pleasant to sleep, good breakfast.

Dear Ricardo, We are so delighted to hear that your stay was great and you enjoyed it. :) We hope we can meet you at Novotel ASAP! Szymon Szymczyk Guest Experience Specialist

quite good

Customer review rating 4.5/5

M Business - 20/09/2019 AccorHotels review

There was some kind of a strange chemical smell in the room when i was coming back to the room after a longer time out of the hotel. The gym was very bad. Both trade mils were not working properly and were not marked as 'no to use'. The room was always very clean and the front desk service staff was kind and helpful. Fantastic breakfast!

Pani Marto, Serdecznie dziękujemy za opinię o Novotel Kraków City West. Dzięki niej wiemy, w którym kierunku powinniśmy podążać. Informacje na temat siłowni są dla nas bardzo ważne, ponieważ chcemy doposażać ją w coraz to nowe sprzęty. Cieszymy się, że doceniła Pani nasze strania, czystość w hotelu i personel. Mamy nadzieję, że zaufa nam Pani ponownie i zobaczymy się wkrótce w Novotel Kraków City West. Z poważaniem, Szymon Szymczyk Guest Experience Specialist

Very comfortable, lovely hotel.

Customer review rating 4.5/5

T. D. Couples - 20/09/2019 AccorHotels review

Excellent stay, good food, very clean. Only issue was request for plug adaptor UK to Poland. Forgot to bring my own, none available at reception. However staff very willing to charge my phone.

Dear T., Thank you so much for feerback. We are so delighted that your stay was excellent! Wisg you a quick come back. Szymon Szymczyk Guest Experience Specialist

Nicely renovated old hotel

Customer review rating 4.5/5

Mervyn L. R. Couples - 19/09/2019 AccorHotels review

Very good; but, expensive, especially the car park

Dear MERVYN, Thank you for your opinion. Your comments are very helful to us. However we are glad, that you enjoyed your stay. Feel welcome next time you visit Kraków. Sincerely, Monika Urban Guest Experience Specialist

Could be better hotel

Customer review rating 4.5/5

Stephen D. Friends - 17/09/2019 AccorHotels review

Room tea and coffee poor, had not been stocked up, no milk sachets Tec, staff are unfriendly, and lack customer service skills, disappointing for a Novotel.

Dear Stephen, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk Guest Experience Specialist

Very pleasant stay

Customer review rating 4.5/5

Irakli Business - 16/09/2019 AccorHotels review

Easy to check in. Clean and comfortable. Good service.

Dear Irakli, Thank you very much for your high note after your stay with us! We are very glad, that you enjoyed your stay! Hope you will visit us soon again :) Regards, Monika Urban Guest Experience Specialist

Great time

Customer review rating 4.5/5

Peter Business - 10/09/2019 AccorHotels review

It was a very pleasant time for me and my wife. All my needs were fulfilled, the room and bathroom were clean and comfy and the room service was great and quick. I love pillows and soft bed in Novotel, best sleep guaranteed. The gym was always open and had a descent equipment with helpful trainer in there, showed me how to use a treadmill. And the food... was amazing, everything from breakfast to dinner. The best sweet potato fries I ever had. And last but not least very thoughtful, nice and always smiling staff.

Szanowny Panie Piotrze, Bardzo dziękujemy za te ptzemiłe słowa dotyczące hotelu, jedzenia jak i nas pracowników. Cieszymy się ogromnie, że pobyt był udany! Zapraszamy ponownie:) Pozdrawiam, Monika Urban Guest Experience Specialist

Great stay

Customer review rating 4.5/5

Liz Families - 09/09/2019 AccorHotels review

We loved our stay here. The hotel is very clean, nice, and really accommodating for families. We stayed in the dragon room and felt all of the little extras like the drinks were nice.

Dragon rooooom :) We really appreciate your feedback! :) We are so delighted that you enjoy your stay! See you again at Novotel! Szymon Szymczyk Guest Experience Specialist
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