Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

Our hotels AccorHotels
4.0/5 1,243 reviews
All hotels in Cracow
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 177.00 PLN Non member rate
From 159.30 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Cash machine  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Massage
  • Bike rack facilities

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,535 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,243 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 10/12/2017
« Novotel, Suite! »

Staff is so friendly and service is perfect. The suite was so luxurious with two bathrooms and very comfortable bad. It will be my pleasure to visit it as soon as possible and enjoy in my stay there...

AccorHotels certified review
Octavia Business - 08/12/2017
« ok »

it was ok. room was clean and pretty big. the hotel is an old hotel and is now being renovated, which is good thing. the downside is that the hotel is far away from city center and at busy hours it is also difficult to get a taxi, and it is frequently used by tour buses, which means that there will be large groups of people in line for the 3 elevators, which lead me to wait for an elevator one morning for more than 10 mins... other than that the hotel is fine, clean, staff is friendly, breakfast is ok and has slightly improved since last year. the room was warm, which was good as outside was a blizzard.

AccorHotels certified review
Janet S. Couples - 08/12/2017
« Clean cosy and Freindly »

Check in was five minutes was offered breakfast as we had only paid for room only. Room was large and bright very comfy bed bath room clean Food was very good quality and hotel staff very friendly and helpful even when they were rushed off their feet as they were when we were staying there they had two large parties arrive

AccorHotels certified review
Robert Business - 07/12/2017
« Mr. Robert »

Very pleased

AccorHotels certified review
Richard H. Solo - 04/12/2017
« Friendly, helpful staff, good facilities. Just one problem. »

Friendly, helpful staff, good facilities. Only one problem. I had emailed ahead to request to borrow a bike. When I came down ready to cycle on Saturday there were no bikes. But I had seen bikes there the day before. Staff said there were no bikes because it was winter. So i had to get a taxi instead.

AccorHotels certified review
Gertjan Business - 04/12/2017
« Good hotel for business trips. »

As usual all important aspects (bed, room, breakfast) fully met expectations.

AccorHotels certified review
Ewa S. Couples - 03/12/2017
« Ms »

It was ok. I’m only very disappointed as my husband made mistake and book a week after than we wanted . We just got married in Poland and we deciated to take our friend to Jrakow after the weeding for 3 days . We had already 2 days booked with you but we came a day ealierUnfortunately they didn’t want to change or cancel our reservations. I don’t understand this as we were staying with you anyway. So we had to pay for the extra night. The manager was nice and told us that we could use this night untill end of the year howeve we don’t leave in Pikand and we didn’t plan to come to Krakow again this year. I think it was unfair as they easily could sell this room again. This would not happen in London . I would not return or recommend this hotel! You don’t really look after your guests.

AccorHotels certified review
Wendy Couples - 02/12/2017
« Snowed in »

Our flight was delayed so BA arranged for us to stay here. Very pleasant room and efficient service.

AccorHotels certified review
Sarath K. Solo - 02/12/2017
« Mr Sarath »

Amazing .... best in krakow.

AccorHotels certified review
Daniel N. Friends - 28/11/2017
« Cheap, But you Get What you pay for.. »

The hotel is very clean and well-looking (except from the outside). Rooms and cleaning of these are Aldo very Good. However, the staff on the hotel were a little grumpy and seemed to be suspicious of whatever we did there. The breakfast was also far too expensive, and the quality and selection of food was poor. Compared to other hotels, the breakfast buffét was just horrible, i'm Sorry to admit that, because i had Really high expectations for the breakfast, considering i love this hotel in many other ways

AccorHotels certified review
Krzysztof Families - 27/11/2017
« Give it a try »

From outside it may seem a bit outdated and oldfashioned. Inside, revamp is in the full swing. But the real revamp are people. I must say that Novotel team truly creates the place. Going places with toddler is sometimes challenging - not in this case. Everybody goes an extra mile to make you (and your kid) feel comfortable. Our kudos goes to breakfast bar reception lady, bar tender, and the reception staff. Pros: - an extremely helpful staff, - cleanliness - kid's corner - awesome breakfast buffet Cons: - location. But Uber is a good choice to see places, - revamp works - at this time lobby and kids corner is a bit cold. - pool. In fact it's a pond. If there's anything we were missing, it was jaccuzi, paddling pool and steam sauna to spend some time with kid. Overall it's a great value for money.

AccorHotels certified review
Gregory Solo - 27/11/2017
« My second stay at Novotel Krakow and hopefully not the last one »

The room was very comfortable, the breakfast was tasty and check-out process was fast and convenient.

AccorHotels certified review
Jos D. W. Business - 23/11/2017
« Engineer »

It was good!

TripAdvisor review
Business - 23/11/2017
« Second stay at Novotel Krakow City West »

It was a comfortable stay in Cracow close to the Old Town. It was my second stay at the hotel and this time all was OK. I received a special attention as Silver Card holder. I am going to come back again.

AccorHotels certified review
Regina L. Couples - 17/11/2017
« Exceeded expectations. »

Great atmosphere at the hotel. All the staff were friendly and gave the best service they could. Very satisfied with the breakfast every morning and with the standards at the hotel.

AccorHotels certified review
Jon Business - 16/11/2017
« As always, a nice place to stay »

Rooms are a little warm (for some people), but other than that - strongly recommend.

AccorHotels certified review
Jane-anne O. Solo - 16/11/2017
« very nice »

as always friendly helpful staff

AccorHotels certified review
Mk Families - 14/11/2017
« Nice, family hotel »

Friendly staff, clean and spacious rooms, fair price. Only remark breakfast might have been higher quality.

AccorHotels certified review
Omar H. Business - 08/11/2017

Very nice hotel, nice people

AccorHotels certified review
Denis K. Business - 07/11/2017
« Brilliant »

Lovely decor. Great location. Fantastic check in staff. Especially the young man who was on duty when I checked in on the 2nd and checked out on the 5th. It’s obvious he absolutely loves what he does!

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 177.00 PLN Non member rate
From 159.30 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 90 m ibis budget Krakow Bronowice
ibis budget Krakow Bronowice
From
From 69.00 PLN Non member rate
From 69.00 PLN Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.7 km ibis Krakow Centrum
ibis Krakow Centrum Hotel
From
From 166.50 PLN Non member rate
From 158.18 PLN Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.7 km Novotel Krakow Centrum
Novotel Krakow Centrum Hotel
From
From 260.00 PLN Non member rate
From 234.00 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.4 km Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto
From
From 292.00 PLN Non member rate
From 262.80 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in CRACOW
See rates