Hotel - Novotel Krakow City West
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Novotel Hotel

Novotel Krakow City West Hotel

Al. Armii Krajowej 11 
30-150  CRACOW
POLAND

1,165 reviews
TripAdvisor Rating Based on 1,165 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Cash machine  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Massage
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,130 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,165 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Karol Business - 14/08/2017
« Perfect »

It was my first time using your chain and brand. It was an amazing experience. I advise it to everybody.

AccorHotels certified review
Justin K. Families - 13/08/2017
« Novotel City West - City West Krakow »

We had a great week in August staying at Novotel City West. We had a family room consisting of queen size bed and large sofa style bed for the children. Room was clean and tidy with immaculate bathroom. Room service daily. As a few km outside Krakow we utilised the shuttle bus on a daily basis which dropped us of just a few hundred yards from the city. A nice walk in along the river. The shuttle bus driver was very helpful and always happy. The buffet breakfast was also very good, from pastries, fresh fruit to european style english breakfast and pancakes. Good food also in evening with nice menu. Could do with more child friendly dishes. We used the pool on a couple of occasions but would have used more if heated - was quite chilly, but soon got used to. Overall a good clean hotel and would defo be happy to recommend and return.

AccorHotels certified review
Guest 2. Families - 13/08/2017
« Very good. Friendly helpful staff, good clean rooms and sumptuous breakfast. »

The rooms were epic and span. Absolutely clean. Staff were helpful booking tours and providing info on Krakow. Our kids enjoyed themselves as there was a play corner with an Xbox.

AccorHotels certified review
Olatunji T. Couples - 12/08/2017
« Good hotel for a Krakow stay »

Second time at this hotel, stayed here 4 years ago, and I found it much improved. The rooms are comfortable, the en-suites have been refurbished since my last stay. The staff were friendly and professional, the state of cleanliness was excellent. A short taxi ride, we paid between 20 and 50 Zloty for the same journey, agree a price before journey. There is also a bus (501) stop just outside the hotel; 2.80 zloty. Thoroughly recommend this hotel.

AccorHotels certified review
Andrej Families - 11/08/2017
« Krakow 2017 »

All great, except the bilboard wrap that prevent any view from the hotel room.

AccorHotels certified review
Anonymous Families - 08/08/2017
« We here verry satisfied »

The hotel is very nice, bright rooms, clean, nroomservice all night and the staff vere very nice, helpful and polite and proffesional. The brekfast was super good

AccorHotels certified review
Albert D. B. Business - 07/08/2017
« Albert de B. »

Friendly staff, great food, very good acommodation

AccorHotels certified review
Bt Business - 03/08/2017
« Perfect stay »

Motivated and friendly staff - perfect for business

AccorHotels certified review
Brian H. Families - 03/08/2017
« July visit »

We had a very enjoyable stay, rooms were clean and fresh. Breakfast had plenty of choice.

AccorHotels certified review
Pooja N. Business - 03/08/2017
« Satisfactory »

The experience was ok, I think the receiption staff need to be polite and smile more. I did have issues with placing a room service order multiple times....they would hang up the phone and not answer leading to the call reaching reception. Food and ambience is excellent Breakfast is super

AccorHotels certified review
H. Business - 01/08/2017
« nice stay »

in general it was good stay , the room was newly renovated , perfect breakfast , wonderful reception especially katarlyna and aneta with her smile , hotel is far from city center , but there was 2 shuttle from west hotel to novotel centrum , it was great , also bicycle available at the hotel free of charge , only the pool and sauna not as 4 star hotel , indoor pool was cold for the 2 days.

AccorHotels certified review
Boris Business - 18/07/2017
« Clean but require renovation »

helpful staff, good location for business, but requires renovation

AccorHotels certified review
Hugh M. Business - 13/07/2017
« As warm and welcoming as ever »

Friendly, receptive and treated specially on every visit. Helpful and warm staff who can't do enough to assist you and your needs in Krakow. Thank you team.

AccorHotels certified review
James S. Couples - 12/07/2017
« Very good »

Really enjoyed are stay

AccorHotels certified review
Radek Business - 11/07/2017
« Novotel at its best »

Swift checkin and checkout. Really helpful staff at the reception and in the restaurant. I was staying with a small child, which is always tricky - the stuff provided me with all necessary amenities, invluding a take-away box to get some breakfast food so my kid can eat it later. Kudos!

AccorHotels certified review
Costas Z. Families - 11/07/2017
« Great hotel! Great service! »

We thoroughly enjoyed our stay at the hotel. The staff was friendly and helpful. The room was comfortable and the breakfast was great!

AccorHotels certified review
David N. Business - 05/07/2017
« Very comfortable and clean hotel with helpful staff »

Only problem I had was that the micro USB phone charger on the table in front of the bar football table didn't charge my phone (Nokia Windows). It looked like there was power but wasn't getting through to my phone. Apart from that, the hotel was flawless.

AccorHotels certified review
Rugby C. M. Friends - 04/07/2017
« Nice Team »

All the team members were nice and helpful

AccorHotels certified review
H. C. O. Business - 02/07/2017

Very nice and service minded employees - I got help to what ever I needed. 1 minus point for missing cleaning of room first day of my stay - no big issue

AccorHotels certified review
Nauman Couples - 02/07/2017
« Good stay »

Friendly staff. Easy to find the location.

Our most recent 20 reviews
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