Novotel Krakow City West Hotel 4 stars

TripAdvisor rating 4.0/5 1,510 reviews
Novotel Krakow City West
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+ 25 Services
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Room 1

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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • "Happy Body" massage studio

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 40.00 PLN
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150
cracow
poland

Tel: +48126226400

Fax: (+48)12/6226405

Contact email

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :   208 and 501 Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Superior Room

  • Max. number of persons: ‌4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Novation Superior with two single beds

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DRAGON'S Room: Meet Novotello the Dragon

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with two single beds

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive room with one large bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: Park view, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Twin Standard

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,932 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,510 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice and friendly service, great room. All issues resolved immediately.

Customer review rating 4.5/5

Andrzej Couples - 18/06/2019 AccorHotels certified review

Good place for one night as well as for holidays. Good food and service.

Dear Andrzej, Thank you very much for your feedback. We are so delighted that you enjoy your stay and recommend Novotel. See you soon! Szymon Szymczyk Guest Experience Specialist
Customer review rating 4.5/5

Rubio D. Couples - 18/06/2019 AccorHotels certified review

The stay was really great ! All teams are kind and helpful, thank you very much for taking care of us during these few days !

Dear d., We really appreciate your review. We hope you enjoyed stay and suprise! :) Best regards Szymon Szymczyk Guest Experience Specialist

clean place

Customer review rating 4.5/5

Shay Families - 15/06/2019 AccorHotels certified review

The rooms are clean, Breakfast was delicious but it was a pity that only at 8 am they took out the omelets, the pancakes, and the fresh juice stand. Very angry on the parking you require so much money per day

Dear Shay, We really appreciate your review, thank you. We are sorry due to breakfast situation, it should not happend. Parking is not included to make better price for the guest who come by public transport. Kind regards, Szymon Szymczyk Guest Experience Specialist

Mr B.

Customer review rating 4.5/5

Simon Families - 14/06/2019 AccorHotels certified review

Booking was hard. Booked suite. No suite available due hotel error. Fair enough you got us a good room. Room itself worked well and was very clean. Good temperature control. Swimming pool very time limited. That was the biggest disappointment. We booked the hotel to take the kids swimming. But couldn’t do it enough. Bar staff really awesome. But couldn’t get a seat at the restaurant for dinner. Your staff were very friendly.

Great clean friendly hotel, fantastic food at restuarant

Customer review rating 4.5/5

Paula C. Families - 10/06/2019 AccorHotels certified review

Everything was great especially the food and it was very quiet. Only issue was the temperature of the room a little hot and air conditioning was inadequate but the staff brought up a fan that helped.Staff very friendly and hotel clean.

Dear Paulo, Massive thanks for your review :) Really appreciate it. I would like to kindly inform you that we have repair AC. See you soon at Novotel! :) Szymon Szymczyk Guest Experience Specialist

Alan R.

Customer review rating 4.5/5

Alan R. Couples - 10/06/2019 AccorHotels certified review

It was great.Staff were very friendly and helpful

Dear Alan, Thank you very much for your opinion about our staff hotel. We are happy when our guests appreciate our work, Hope, you'll visit us soon. Regards, Monika Urban Guest Experience Specialist

Comfortable

Customer review rating 4.5/5

Nice H. .. C. W. F. C. .. Families - 09/06/2019 AccorHotels certified review

Very nice. Relaxed . Good aminities for children.

Dear SALLY ANN P., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. I'm very sorry to hear about occurred situation with cleanliness. Please accept our apologies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist

Overall Good

Customer review rating 4.5/5

Prakhar G. Families - 09/06/2019 AccorHotels certified review

This hotel is good for family having small kids. Swimming Pool was good, kids play area was also good. Staff was nice and polite.

Dear PRAKHAR, Thank you for your opinion and great rate about your stay at Novotel Kraków City West. We are happy, that you enjoy your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist

Fantastic

Customer review rating 4.5/5

Matthieu G. Couples - 06/06/2019 AccorHotels certified review

Very nice hotel, well looked after! Team is always available to help in a professional and friendly manner

Dear MATTHIEU, Thank you for your rate and opinion about your stay at Novotel Kraków City West! We are always happy to receive 100, because than we know that we serve good and our guests are feel welcome :) Hope we will see you again soon! Sincerely, Monika Urban Guest Experience Specialist

Very dissapointing!

Customer review rating 4.5/5

Ken P. W. Business - 06/06/2019 AccorHotels certified review

Room 923 very old, shower in the bath. Mornings lift didn't stop on 9th floor, full of Chinese bus tours, took 15 minutes to get down to breakfast. Breakfast overcrowded, scrambled eggs like raw eggs, susages undercooked - terrible! Decided to leave early to avoid the crowds and busses (06.20) only 1 person on checkout and 2 persons in front of me, finally 25 minutes later, I departed! I have stayed here many.many times, but the hotel is getting worse and worse!

Dear Ken, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that we did not meet your expectations related with breakfast and the temperature in the room; please allow me to express my sincerest apologies. Referring to your check-out, we are very sorry for this situation, but on this day we had an issue with one staff member. To save your time for future, did you know, that in our hotels - Novotel we have an option called "FAST CHECK OUT"? It is an option to check out of the hotel without having to queue. If you are interested, please ask our staff at the reception for more information during your next check-in. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Urban Guest Experience Specialist

Perfect Hotel

Customer review rating 4.5/5

Amanda Families - 05/06/2019 AccorHotels certified review

Attention to detail and wonderful staff made our stay very enjoyable We will be back

Dear Amanda, Thank you a lot for your 100/100 :) It's mean for us that you really enjoyed your stay and we hope, that you'll come back soon :) Regards, Monika Urban Guest Experience Specialist

Elizabeth C.

Customer review rating 4.5/5

Elizabeth C. Couples - 04/06/2019 AccorHotels certified review

Excellent breakfast. Extremely helpful staff Rooms spotless

Dear Elizabeth, Thank you for your opinion and good words about our hotel and staff :) Hope you'll visit us soon, and the stay will be the same good like this one :) Regards, Monika Urban Guest Experience Specialist

Prompt, timely and I got waht I asked for.

Customer review rating 4.5/5

Anonymous Business - 03/06/2019 AccorHotels certified review

I received a professional and fast service. All my answers were answered promptly, my requests accomodated and no surprise. Room was tidy. Breakfast pack was adjusted to my request and was tasty and the right quantity.

Dear Eniko, Thank you so much for your wonderful words about our hotel. Hope you'll come back soon. Regards, Monika Urban Guest Experience Specialist

Good experience

Customer review rating 4.5/5

Anonymous Business - 30/05/2019 AccorHotels certified review

Visit without any issues

Szanowny Panie Łukaszu, Jesteśmy bardzo wdzięczni za Pana opinię dotyczącą pobytu w Novotel Krakow City West. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zdajemy sobie sprawę, iż nasz hotel jest duży i może sprawiać wrażenie zatłoczonego, lecz wiem i chciałabym Pana o tym zapewnić, iż hotel posiada również swoje ciche i przytulne miejsca do odpoczynku po całym dniu. Mam nadzieje, iż zaufa nam Pan ponownie i kolejny pobyt w naszym hotelu będzie tak samo przyjemny i udany jak poprzedni - jesli nie lepszy:) i zasłużymy sobie na 100 dzięki pana opinii :) Pozdrawiam, Monika Urban Guest Experience Specialist

A very uncomfortable night's sleep but good breakfast

Customer review rating 4.5/5

Nick Families - 26/05/2019 AccorHotels certified review

Our room on the seventh floor had the most uncomfortable mattress I have ever had the misfortune of sleeping on. Much pain and discomfort the following day. Queried with staff whether all mattresses in this hotel are of the same poor quality and was told ours was one of the rooms not yet updated. However breakfast was very good.

Quality

Customer review rating 4.5/5

Anonymous Business - 25/05/2019 AccorHotels certified review

Good food and nice rooms

Dear Jeff, Thank you very much for your feedback ;) Best regards, Szymon Szymczyk Guest Experience Specialist

Decent welcome at 12:00 AM in midnight.

Customer review rating 4.5/5

Harshad C. Business - 22/05/2019 AccorHotels certified review

Really warm welcome and easy check out.

Thank you very much for your lovely review :) Best regards, Szymon Szymczyk Guest Experience Specialist

Decent hotel experience

Customer review rating 4.5/5

Shyam K. Business - 20/05/2019 AccorHotels certified review

The stay was quite good. The front office staff were very helpful. Only one small issue: it appears that your room service is understaffed. When I dialled Room Service, no one picked up the phone. I then called Reception and asked them to convey the message. On checking with the executive when he came to my room to deliver, I asked him about this. He indicated that all the room service personnel were out for delivery.

Dear Shyam, Thank you very much for your feedback. We are really happy that you enjoy your stay. Sorry for small inconvenience. It was not an intentional action, but it was linked with rush at the restaurant. Hope you will come here again. Best regards, Szymon Szymczyk Guest Experience Specialist

Pan

Customer review rating 4.5/5

Grzegorz Business - 16/05/2019 AccorHotels certified review

OK

Panie Grzegorzu, Serdecznie dziękujemy za opinię o Novotelu! Do zobaczenia ponownie, Szymon Szymczyk Guest Experience Specialist

A very enjoyable stay

Customer review rating 4.5/5

Jm Friends - 10/05/2019 AccorHotels certified review

An all-round enjoyable experience with very few down sides. The main one that springs to mind is that the room was incredibly hot, even with air con on cooling mode. Would possibly not like to stay in August.

Dear TRACEY, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. For sure, during your stay still we had heating on, but I want to assure you that during a summer our air CO is working very well :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist
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