Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

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4.0/5 1,272 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Cash machine  (Nearby)

Leisure and activities

  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,704 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,272 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Zuhayr Business - 09/02/2018
« Feb 3-7, Novotel Krakow City West »

Great hotel overall. Excellent ergonomic design. Dual pane windows, good for sound and thermal insulation. Very comfortable and clean room. Good, free, WiFi. Large, Flat Screen TV. Good location, Safe area. Super service. Staff ready to help with everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zuhayr Nizamuddin, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments about service and cleanliness with our team. I am also happy that you noticed that we have new, dual pane windows in rooms! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Łopalewska Front Office Manager

AccorHotels certified review
Marek Business - 04/02/2018

Everything was fine, except the building repair noises during daytime. Also I had a hiccup with a restaurant juice dispenser, which gave me just water instead of promised apple juice. The juices in glass containers were a much better idea than the machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Marek, Thank You for Your feedback. We are so happy Your stay was wonderful time. We would like to apologize You for noises. We are hope We can meet again in Novotel Kraków City West. Greetings Szymon Szymczyk

AccorHotels certified review
Jose L. Business - 04/02/2018
« All ok just clothes for the bed were too hot for the temperature in the room so sleeping was not confortable »

All fine just clothes for the bed were too hot for the temperature in the room so sleeping was not confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joselu P., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk

AccorHotels certified review
Alison A. R. U. Friends - 30/01/2018
« brilliant staff »

beds comfy tea/coffee in room continental breakfast was good too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison J., Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Cgn Business - 29/01/2018
« Very good »

People in the hotel involved and dedicated to take care of customer ****

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe G., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Anonymous Business - 29/01/2018
« As always a warm welcome at Novotel Krakow West »

Stay in Novotel Krakow West is always a pleasure, starting with a warm welcome at reception desk, having good service in restaurant. The whole team is really friendly and gives you the feeling of their pleasure that you stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benedikt T., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Tobias Business - 25/01/2018
« Business trip with weekend extension for sightseeing »

Perfect location with very good access from the airport. Not far away from the city and possibilities with bus or shuttle transfer to the city centre. Spacious room with all necessary services. Very good breakfast; restaurant with reasonable prices and good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tobias F., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Sergio D. M. Couples - 21/01/2018
« Fantastic hotel »

We really have A wonderful time in this hotel, the reception staff very friendly, and professional in especial a young lady of long dark hair .and in the minute that I arrive they really make you feel welcome . The same in restaurant , the waiters always smiling and very friendly. The rooms are very clean And fa8ntastic breckfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sergio Miguel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Е. Families - 16/01/2018
« Very good »

The breakfast is excellent. Rather expensive parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ekaterina Smirnova, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna mida Deputy Hotel Manager

AccorHotels certified review
John F. Families - 07/01/2018
« Quality hotel »

great service. great staff. great city

Our hotel has responded to the review
Our hotel has responded to the review

Dear John F., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Gelu Families - 06/01/2018
« Holiday has been wonderful. »

I want to say that the hotel is placed in a good location and overall atmosphere was nice. I liked big room with a lot of facilities, big bathroom, very big and comfortable bed. My girlfriend was very exciting by room, pool and the hotel. I will recommand the hotel to my friends because was a awesome experience and also the price was very good for me and my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gelu Bugnaru, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Lee N. Couples - 04/01/2018
« Great stay at Krakow City West! »

Very happy with staff, comfort and cleanliness of this hotel. Complimentary Prosecco for New Year was a lovely touch! Good view from room and close to bus stop. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee N., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Szilvia Friends - 04/01/2018

Everything was good! Accommodation is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Szilvia E., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Matthew G. Couples - 03/01/2018
« Lovely hotel and service »

Lovely staff and gorgeous entrance. Nothing wrong with the bed or facilities, nice and clean. I only gave an 8 as the main rooms could do with an upgrade. Some more modern decor and furniture to make it more warming/welcoming (this is shown a lot in the receoptin area) maybe. Bathroom was new and modern also clean. Overall, clean, friendly, comfortable stay! Great location too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew G., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Ngo Families - 26/12/2017
« Mr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngo Eng Wey, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Sue Couples - 25/12/2017
« Lovely Hotel »

Chose the hotel for a long weekend break. Lovey hotel, just out of the main city, but cheap Uber and Hotel Bus takes you to everything you can need. Breakfast selection amazing, and fresh cooked to order. Rooms clean and had good views of the city. Nothing to fault. We will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan T., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Claire S. Friends - 24/12/2017
« Good stay »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire S., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Kareem E. Business - 23/12/2017
« Acceptable »

Overall tha stay was ok. Improvement can be made to the ambience in the corridors going to the room and overall improvement on cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kareem E., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Ms Business - 20/12/2017
« Compliments to the staff »

Thank you making my stay at the City West comfortable. It is probably not the nicest location in krakow, but convenient towards the office. The staff however makes it is pleasure to be. Attentive at the reception desk and at breakfast - correct, fast with a little extra attention that makes me feel a special guest - so nice that people can do that. The hotel self is under continious improvement & that helps to keep it up to date. Thank you & have a wonderful Christmas. Marije

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marije S., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Manuel A. Business - 18/12/2017
« Magnifico hotel »

Estupenda

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel A. A., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

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