Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

4.0/5 1,337 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Outdoor playground for children
  • Other sports activities
    • Bike rack facilities
    • Badminton

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 4,086 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,337 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Peter D. Business - 08/07/2018 AccorHotels certified review
« Good pre-airport stay »

As usual a comfortable stay. Check in process could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments concerning check in with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be nice and pleasant. Sincerely Anna Mida Deputy Hotel Manager

Martin H. Couples - 06/07/2018 AccorHotels certified review
« Great »

Friendly helpful staff. Breakfast was brilliant , I would only say you need traditional English breakfast tea bags. Would highly recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. We are so grateful for so many warm words at our address. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad you enjoyed your stay and hope you will have the opportunity to visit our hotel again. Sincerely Anna Mida Deputy Hotel Manager

Family - 04/07/2018 TripAdvisor review
« A good staying »

It was a good staying. Rooms very nice and very clean. All of the staff was excellent. Very kind and very helpful. Relatively to some other places we have been in Krakow the price list for drinks is high. For families like us with little children the distance of the hotel to the center was a problem. But in general was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophis K, Thank you for your review and feedback. We are really glad you had a good stay with us. Regarding the location, did you know that we offer a twice a day free shuttle service to another Novotel that is located within walking distance to the Royal Castle? Kind regards, Wojtek Kogut Guest Experience Manager Krakow

Leah R. Couples - 29/06/2018 AccorHotels certified review
« A very good hotel »

The room was very clean, the staff is very helpful, a comfortable hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs r., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

James F. Business - 27/06/2018 AccorHotels certified review
« Great customer service, comfortable rooms and a nice atmosphere »

Brief but very efficient. Cheecking in and out was the quickest experience I've had in years!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad you enjoyed your stay and hope you will have the opportunity to visit our hotel again. Sincerely Anna Mida Deputy Hotel Manager

Anonymous Business - 22/06/2018 AccorHotels certified review
« Clean »

Clean, like business hotel in China.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be pleasant. Sincerely Anna Mida Deputy Hotel Manager

Marie L. Friends - 19/06/2018 AccorHotels certified review
« Great room good food good service »

The hotel was picked for what it had to offer not far from public transport pool and spar but unfortunately the pool and spar were closed due to renovation our apartment was really nice the bar and restaurant where great as so the staff vary polite and helpful I was disappointed that both spar and pool where closed as I was looking forward to useing both as was the children in our party we paid to exstend our check out time till 5 pm as our flight home was late evening and make full use of our time in krakow as did another member of our party we came back to hotel just after 4 pm to find out we had been locked out our room as did another member of our party we had to get the desk to do the key so we could get our things from the room as well as our passports in the safe when we got into room it had been tided up by room service and our luggage had been moved to the corner or the room my daughter recieved a call from the hotel but missed the call on her mobile the other member who also paid to exstend her stay till 5 pm luggage had been taken downstairs to reception on complaining she received a refund of the charge for the exstend stay as she had her luggage removed before at 4 pm our things had been locked in room along with our passports in safe we felt although we paid for exstend stay we was being rushed to leave so the next guests could get in the room we picked our things up from our room and cheacked out by 4.3o pm and waited in reception till our taxis arrived a 6 pm to take us to the airport we was not offered a refund on our exstend stay if someone pays for exstend stay till 5 pm that is when that person checks out not when staff want the room as for the hotel vary nice hotel food great restaurant vary freandly staff but ido suggest the booking is checked on the system before they remove there belongings or lock the room so our luggage and passports locked inside our overall stay was satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs l., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience concerning late check out did not meet your expectations. Please allow me to express my sincerest apologies. Marta - Front Office Manager will sent to you some explanations. We hope your next visit will be nice and pleasant. Sincerely, Anna Mida Deputy Hotel Manager

Anonymous Business - 19/06/2018 AccorHotels certified review
« linked with my expectations »

good room, personnel on top, good food Close to my office and near the center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I’m so sorry that you were disappointed by your experience concerning swimming pool. I would like to inform you that the modernisation will be finish at the end of summer. We hope your next visit will be nice and pleasant. Sincerely Anna Mida Deputy Hotel Manager

Paul S. Families - 13/06/2018 AccorHotels certified review
« Very enjoyable »

Lovely hotel, clean and tidy, very helpful & friendly staff. Special mention for Sebastian on reception. The room i booked was not available (we were being offered a lesser standard room) when we checked in, but after much negotiation Sebastian soon rectified the issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. Thank you for such a warm comments. The satisfaction of our guests is our priority, which is why we are happy that the stay fulfilled your expectations. Your kind words certainly give us a lot of joy and motivate to continue working. Thank you again for choosing our hotel and we hope for the next visit in the near future. Sincerely, Anna Mida Deputy Hotel Manager

David Couples - 12/06/2018 AccorHotels certified review
« Too far from city »

Our welcome was adequate, if a little casual. The room was beautiful, spacious and well decorated. The distance from the city was too far for us to stay here again, we are happy to walk a reasonable distance, but really, this was too far. There is a local bus at the gate and taxis were always available. If you have your own transport it would not be problem. There were no restaurants or bars close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be nice and pleasant . Sincerely, Anna Mida Deputy Hotel Manager

Edgar Friends - 11/06/2018 AccorHotels certified review
« Not up to the Novotel standard. Poor breakfast, few amenities, bed bugs »

As tour organiser I expected much more of our visit. First and foremost, 7 out of 26 rooms had bed bugs. UNACCEPTABLE. I also was bitten whereas others only figured out later that they had spots in various places. The breakfast was also not up to standard. Little yogurt to be found, not enough types of bread (no self-cut bread), no fresh juices (as advertised on your own website), all in all a regular 3* experience, not 4*. Mini-bar was not open. Dinner at night was also mediocre at best. It served the purpose to get some food, but nothing to compliment your hotel about. Next time I expect a much better service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to inform you that the below mentioned rooms were checked by the outside licensed company and they did not found any insects. Please, find enclosed in another mail the certificate after this control. It is in Polish, however the information in Polish: “KONTROLA WYKAZALA BRAK SZKODNIKÓW” mean that “CONTROL CONFIRMED: NO PESTS/ intects IN THE ROOMS” We know that situation like that happens outside of the buildings, specially in summer time. We are sorry that it happened to the guests, however thank you for informing us, as we always have to check such situation. Concerning the breakfast I would like to explain that the bacon is available on request. We are very sorry that nobody offered you this option. As we are eco friendly we offer 3 types of yoghurt (available in the fridge) in the jugs (no more in the individual packaging). We offer bread which is baked every day here at the hotel in the early morning. We also offer wholemeal self-cut bread which is available in the bread section on cutting board. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Hotel Manager

Business - 11/06/2018 TripAdvisor review
« The best hotel in Krakow »

Novotel Krakow City West is a very nice hotel. It has very confortable rooms and a very friendly human staff. The restaurant serves excelent international dishes. I felt at home. It's located in an area near some shoping and leisure centers.

Terry R. Couples - 08/06/2018 AccorHotels certified review
« Extremely good »

Staff were great amenities we're good position of the property was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is quite an honor to receive positive feedback about our customer service as our team of passionate hospitality professionals always strives to provide top quality service to all guests. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Anna Mida Deputy Hotel Manager

Albert D. B. Business - 07/06/2018 AccorHotels certified review
« Excellent service, good quality and right price »

I always have a good experience at the hotel as staff are friendly, helpful, polite and service is superb. Meals are delicious! A few times that I have had the privilige of meeting Marek in the restaurant, he is a very friendly, knowledgeable and helpful member of the team. Attentive and great service, he is an asset to the Company!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr DE B., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. Thank you for the kind words. I will share your opinion with our team, specially with Marek. At Novotel Krakow City West we always strive to offer the best experience to our guests. We are so thrilled to read that you enjoyed your stay with us. It was our great pleasure having you in the hotel and thank you again for this lovely review. We hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

Anonymous Families - 07/06/2018 AccorHotels certified review
« Very good acvomodations »

Staff was outstanding (Szymon (I think) at the front desk was extremely professional and helpful. The dragon room was also a great touch. Ladies in the restaurant in the morning were very helpful too even with the big tour there at the same time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. All the Novotel Krakow City West team is so proud to read your kind words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We can't wait to welcome you back. Sincerely Anna Mida Deputy Hotel Manager

Family - 06/06/2018 TripAdvisor review
« Wonderful weekend in Krakow »

Novotel Krakow City West exceeded our expectations: the room was ready in advance, it was very clean and spacious. Free mineral water for everybody including our child (who also got free ice-cream because of Dzień Dziecka holiday). Personal nespresso machine and kettle in the room are very nice additions.

Harri P. Couples - 04/06/2018 AccorHotels certified review
« Very nice and clean hotel »

Very nice and clean hotel. One thing could have gone better, we got disinformation about the transportation possibilities and we had some problems at first

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

Guillermo Families - 30/05/2018 AccorHotels certified review
« Amazing Hotel »

Nice Staff, We felt like at home. Next time in Krakow , it will be at Novotel City West.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

Jan Business - 30/05/2018 AccorHotels certified review
« Chaos during breakfast »

Long wait before check in, good room, very crowded breakfast and stuff not being able to clean tables

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUKASZ D., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

Renata Families - 23/05/2018 AccorHotels certified review
« Very nice stay with one minus »

Nice and quiet room, big bathroom. However extra pay for parking spot was very surprising. 4* hotel should have parking free of charge for the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani, Jesteśmy bardzo wdzięczni za Pani komentarze dotyczące pobytu w Novotel Krakow City West. Pragnę wyjaśnić, że znacząca większość hoteli posiada parkingi płatne. Dla bezpieczeństwa naszych gości parking jest monitorowany. Informacja o płatnym parkingu jest umieszczona na naszych stronach. Jestem przekonana, że Pani opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie przyjemny i udany jak poprzedni. Z poważaniem Anna Mida Z-ca Dyrektora Hotelu

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