Novotel Krakow City West Hotel 4 stars

TripAdvisor rating 4.0/5 1,485 reviews
Novotel Krakow City West
See on a map
+ 24 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • "Happy Body" massage studio

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 40.00 PLN
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Cash machine Nearby
Leisure and activities
  • Swimming pool
  • Massage
  • Outdoor playground for children
  • Other sports activities
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11

Tel: +48126226400

Fax: (+48)12/6226405

Contact email

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :   208 and 501 Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Our restaurants and bars


Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM


11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun


18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun


Photo non contractuelle / Strictly non binding

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more
Novotel Krakow City West Meeting Room

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,726 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,485 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Exelent welcome and dragons room was excellent!

Customer review rating 4.5/5

Bozena Families - 18/04/2019 AccorHotels certified review

Lovely stay our 6 years old daughter loved it.

Very good

Customer review rating 4.5/5

Katarzyna P. Families - 15/04/2019 AccorHotels certified review

Plesent and cosy

Dzień dobry Pani Kasiu dziękuje za 5* opinię, z którą oczywiście podzielę się z całym zespołem. Mam nadzieję, że kolejne pobyty będą tak samo przyjemne :) Do zobaczenia wkrótce. pozdrawiam Anna Mida


Customer review rating 4.5/5

Anonymous Families - 14/04/2019 AccorHotels certified review


Great stay at Novotel Kraków City West

TripAdvisor rating 4.0/5

miroslawp505 Solo travel - 13/04/2019 TripAdvisor review

I have stayed at this hotel a number of times and I am inclined to say that this is the best Accor Hotel in the entire city. While it is located about 3 kilometers from the city center, the local transportation is great and the distance is also certainly walkable. The staff are extremely helpful, most of the rooms have been renovated, and the food id great. This is evident during breakfasts where you get the variety and the hospitality that is difficult to come by in the other Accor locations in Cracow. I truly recommend this location highly.


Customer review rating 4.5/5

P.&esther Couples - 11/04/2019 AccorHotels certified review

Our second stay within one month and five stays here overall. So our favourite hotel in Krakow! Staff were all super friendly as was expected. Breakfast was sufficient and to the usual standard. The only issue on this occasion was the shower and we have noticed that all Accor properties are using the plastic hose. There was a lack of pressure and the water was not draining, causing the bathroom to flood every shower.

Dear P. and Esther, Thank you very much for feedback! We are really sorry for inconvenice regarding to shower. We have repair it after your opinion. See you next time! :) Best regards, Szymon Szymczyk Guest Experience Manager

Unsuitable room for my needs. Unfriendly staff.

Customer review rating 4.5/5

Daniel Business - 08/04/2019 AccorHotels certified review

I received a room for people with disabilities. I could not use the mirror in the bathroom since it is mounted too low, also there was no proper furniture to place my items on. The staff did not take the time upon check in to inform me about breakfast time, usable facilities in the hotel etc.

Dear Mr. Daniel, Thank you for sharing your feedback to us. We are very sorry to hear that we did not meet your expectations in some areas. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Anna Mida Deputy Manager


Customer review rating 4.5/5

P. Business - 05/04/2019 AccorHotels certified review

The hotel is great but during my stay a lot of people were really noisy. The breakfast room was crowded and it was difficult to get a coffee.

Dear Nadege P., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the crowd during the breakfast I would like to apologize once more and please rest assured that I was taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Manager

Great hospitality, Great Team and Wonderful Hotel

Customer review rating 4.5/5

Anj G. Business - 05/04/2019 AccorHotels certified review

Novotel West was a wonderful property as usual. The team is wonderful and the warmth of the hospitality was fantastic. The room was large and the beds were amazingly comfortable.

Dear Anjali Pendlebury - G. We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

Nice room in a nice city

Customer review rating 4.5/5

Hisham E. Business - 04/04/2019 AccorHotels certified review

Actually, the room was well furniture and the staff was very friendly and helpful. The breakfast was tasty but the variety was not wide. Also, the guests from a school/university trip from the Israel were very noisy not only in the lobby, but also in the corridors. Anyway, I enjoyed my stay

Dear E., Thank you very much for your feedback regarding to Novotel Kraków CIty West. We appreciate that you like your stay despite of some small problems during your stay. Best regards :) Szymon Szymczyk Fan of Fun


Customer review rating 4.5/5

R W. Couples - 04/04/2019 AccorHotels certified review

We had an enjoyable stay at the hotel in mid March. Renovation work at hotel and nearby construction work did not impact on our stay at all. Good regular public transport available from just outside the hotel to the centre of the city. All staff were extremely helpful and courteous at all times.

Dear Roger W., Thank you for your 5* opinion regarding the stay in Novotel Kraków City West. It was a pleasure for us to welcome you to our hotel. We hope to see you again in near future. Sincerely, Anna Mida Deputy Hotel Manager


Customer review rating 4.5/5

Anonymous Business - 03/04/2019 AccorHotels certified review

Very quick and efficient check in. Spacious and comfortable room.

Dear Alexander, Thank you for your message! :) We appreciate that you like our rooms and check in :) Best regards, Szymon Szymczyk Fan of Fun

Joys of Krakow

TripAdvisor rating 4.0/5

stevereadcon Couples - 30/03/2019 TripAdvisor review

Fabulous city. Hotel provides good value for money and it is easy to take taxi to city centre or bus. Staff at hotel are very friendly and particularly in the bar you are made to feel most welcome. Swimming pool and gym are good facilities. Only doen side is the ongoing building works which start at 07.30.

This was a comfortable hotel stay just outside the Krakow city center.

Customer review rating 4.5/5

Anonymous Business - 18/03/2019 AccorHotels certified review

We enjoyed our stay at the Novotel Krakow City West. Although we *did* have to ask three times not to be talked into other ways to earn Accor hotel points upon check in (we had been traveling and awake for 26 hours!) -- which was a bit annoying -- all of the personnel and staff we met during our stay were very nice and helpful. What we were impressed with most that even though it was clear that there were several large travel groups staying at the hotel, the noise was never a problem, and while in our room, it seemed like we were the only persons staying in the hotel.

Customer review rating 4.5/5

Dror G. Families - 18/03/2019 AccorHotels certified review

I asked for an extra blanket and two pillows and was not in the room I had arrived. The towels were dirty with stains The quilt cover was stained There was no bottle opener in the room The glasses in the room are disposable, not respectable I ordered soup in the hotel restaurant, although I did not taste it but it turned out that it was not what I thought, I was charged

Dear Dror, Thank you for your feedback. We are really sorry for inconvenience during your stay. When we got information, We made steps to resolve all problems. Hope we can meet here again soon :) Best regards, Szymon Szymczyk Fan of Fun


Customer review rating 4.5/5

David G. Business - 17/03/2019 AccorHotels certified review

Nice and kind staff, clean and well equipped room with good free WiFi connection. I recommend without hesitation.

Dear David, Thank you for your feedback ;) We appreciate your recommendation! See you soon at Novotel! Best regards! Szymon Szymczyk

Good jotel

Customer review rating 4.5/5

John S. Couples - 16/03/2019 AccorHotels certified review

Good hotel...a little too far from the Crntre..40 minute walk to town

Dear John, Thank you for yur feedback :) We would like to move CityCenter closer, but it is not possible. Hope we will meet here again :) Best Regards, Szymon Szymczyk Fan of Fun

All in all OK

Customer review rating 4.5/5

Geoffrey S. Business - 14/03/2019 AccorHotels certified review

Very comfortable hotel. The only issue with my stay was that the hotel room was too hot and the air conditioning wasn't cooling the room.

Excellent hotel

Customer review rating 4.5/5

Tracey Couples - 12/03/2019 AccorHotels certified review

Lovely room. Nice breakfast. Renovations going on did not affect our stay at all

Dear Tracey, Thank you so much for feedback. We really appreciate that your stay was fantastic! <3 We make our renovations to make your stays better :) Best Regards! :) Szymon Szymczyk Fan of Fun


Customer review rating 4.5/5

Maria Families - 11/03/2019 AccorHotels certified review

Everything was great, the hotel made it possible for us to have an early check in, the pool facilites perfect, the breakfast tasty and nothing to want more.

Dear Maria, We are so delighted, that you appreciate our staff and service ;) Wish you quick come back here! Best regards! Szymon Szymczyk Fan of Fun :)

Very good hotel

Customer review rating 4.5/5

Andrew Couples - 10/03/2019 AccorHotels certified review

Everything in on the highest level

Dear Andrii, Thank you for your feedback :) We are so delighted to hear that you appreciate our service. Wish you quick come back here! Best regards, Szymon Szymczyk Fan of Fun
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by


Our other hotels nearby

All our hotels in cracow