Novotel Krakow City West Hotel 4 stars

TripAdvisor rating 4.0/5 1,496 reviews
Novotel Krakow City West
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Room 1

Number of guests
Children's age
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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • "Happy Body" massage studio

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 40.00 PLN
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Swimming pool
  • Massage
  • Outdoor playground for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150
cracow
poland

Tel: +48126226400

Fax: (+48)12/6226405

Contact email

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :   208 and 501 Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Superior Room

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Novation Superior with two single beds

  • Max. number of persons: x2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DRAGON'S Room: Meet Novotello the Dragon

  • Max. number of persons: x4
  • Area: From 30
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with two single beds

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive room with one large bed

  • Max. number of persons: x2
  • Area: From 30
  • Views: Park view, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Twin Standard

  • Max. number of persons: x4
  • Area: From 30
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite

  • Max. number of persons: x4
  • Area: From 30
  • Views: Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more
Novotel Krakow City West Meeting Room

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,844 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,496 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Pan

Customer review rating 4.5/5

Grzegorz Business - 16/05/2019 AccorHotels certified review

OK

A very enjoyable stay

Customer review rating 4.5/5

Jm Friends - 10/05/2019 AccorHotels certified review

An all-round enjoyable experience with very few down sides. The main one that springs to mind is that the room was incredibly hot, even with air con on cooling mode. Would possibly not like to stay in August.

Dear TRACEY, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. For sure, during your stay still we had heating on, but I want to assure you that during a summer our air CO is working very well :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist

Clean, comfortable hotel.

Customer review rating 4.5/5

Jeff F. Business - 07/05/2019 AccorHotels certified review

Everything was terrific except for the construction next to my room that woke me up when it started at 7 am.

Dear Jeff, Thank you very much for your opinion about our hotel. We are very sorry for the inconvenience related to the renovation. I would like to inform you that we are in the final phase of the renovation, which is scheduled for the next week. Despite the difficulties during your stay, we hope that you will trust us again and you'll visit us soon. Monika Urban Guest Experience SpecialistSincerely,

Awesome

Customer review rating 4.5/5

Junne K. Solo - 07/05/2019 AccorHotels certified review

Excellent services from the receptionist to room service. Thank you!

Dear Junne K., Big thanks for your feedback. It is most important to hear that our service is excellent, because the staff make this place better! Best regards, Szymon Szymczyk Guest Experience Specialist

friendly staff, brand new rooms

Customer review rating 4.5/5

Kate Families - 04/05/2019 AccorHotels certified review

very friendly and helpful staff. Room and facility in perfect condition. Perfect atmosphere for family stay.

Szanowny Panie Zbigniewie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Novotel Krakow City West. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Anna Mida Z-ca Dyrektora

Everything was at could be expected.

Customer review rating 4.5/5

Anonymous Business - 02/05/2019 AccorHotels certified review

Good, although too much people at breakfast at the same time on Monday morning (which was quite inconvenient for the staff).

Dear Dirk, Thank you for your message! :) We are really sorry for inconvenience. We always provide timetable for the breakfast for groups, which helps us to make comfort for everybody during meal. We are sorry for inconvenience. Best regards, Szymon Szymczyk Guest Experience Specialist

very good

Customer review rating 4.5/5

Waclaw Solo - 28/04/2019 AccorHotels certified review

very good

Panie Wacławie, Bardzo dziękujemy za opinię 10/10 :) Cieszymy się, że tak często się tutaj widzimy! :) Ps prosimy trzymać mocno kciuki za naszą Wisełkę! Pozdrawiam, Szymon Szymczyk Guest Experience Specialist

disappointing

Customer review rating 4.5/5

Anonymous Business - 28/04/2019 AccorHotels certified review

First of all, if check in time is 2.00 pm then the room should be ready for at least then if not earlier. I arrived on a hot and humid day and had to wait for half an hour for my room to be ready. Moreover, I had no update from the reception staff and had to ask them 3 times. They were particularly rude and responded abruptly that when it is ready they will let me know. They made no effort to ask me if I wanted a glass of water. In general the reception staff needs to be trained to be more polite and responsive at least to the level of the restaurant staff who might be expecting a tip and hence why they are polite but that might not be the case either. Additionally, last time my room had a Nespresso machine and this time it didn't. The towels are old and shabby and the room was not sparkling clean.

Dear Anastasia C., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have already taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Manager

Easter break

TripAdvisor rating 4.0/5

Ayesha S Family - 27/04/2019 TripAdvisor review

Hotel was very nice , clean, staff helpful and polite , whoever we ordered a taxi it was there waiting within 5 mins , we had a good time using the gym and pool and children loved the use of the foosball table and x box

Dear Guest We are really happy that you spent a good time with us and that your children had some fun as well:) Do you already plan your next city break? We invite you back to us. Warm wishes from Poland and Novotel team :)

Attentive service

Customer review rating 4.5/5

Anne Solo - 25/04/2019 AccorHotels certified review

Quick check-in and comfortable room. Good value meals served at the bar.

Dear Anne, Big thanks! :) We really love it that your stay was fantastic! Hope we can host you here again. Best regards, Szymon Szymczyk Guest Experience Specialist

Wonderful

Customer review rating 4.5/5

Marie-laure Families - 21/04/2019 AccorHotels certified review

Amazing stay in a wonderful hotel with extremely nice and helpful staff . Very clean hotel and amazing food

Dear Marie, Thank you very much for your review! :) We love when you are here with your family! Greetings from our staf!! Szymon Szymczyk Guest Experience Specialist

Exelent welcome and dragons room was excellent!

Customer review rating 4.5/5

Bozena Families - 18/04/2019 AccorHotels certified review

Lovely stay our 6 years old daughter loved it.

Very good

Customer review rating 4.5/5

Katarzyna P. Families - 15/04/2019 AccorHotels certified review

Plesent and cosy

Dzień dobry Pani Kasiu dziękuje za 5* opinię, z którą oczywiście podzielę się z całym zespołem. Mam nadzieję, że kolejne pobyty będą tak samo przyjemne :) Do zobaczenia wkrótce. pozdrawiam Anna Mida

good

Customer review rating 4.5/5

Anonymous Families - 14/04/2019 AccorHotels certified review

good

Great stay at Novotel Kraków City West

TripAdvisor rating 4.0/5

miroslawp505 Solo travel - 13/04/2019 TripAdvisor review

I have stayed at this hotel a number of times and I am inclined to say that this is the best Accor Hotel in the entire city. While it is located about 3 kilometers from the city center, the local transportation is great and the distance is also certainly walkable. The staff are extremely helpful, most of the rooms have been renovated, and the food id great. This is evident during breakfasts where you get the variety and the hospitality that is difficult to come by in the other Accor locations in Cracow. I truly recommend this location highly.

Good afternoon, We would like to thank you for comment and especially for the warm words about us and that you find our hotel the best Accor Hotel in the city. We appreciate that you visited us all this time. We kindly invite you again and again! Wish you all the best, Novotel Cracow City West

P.&Esther

Customer review rating 4.5/5

P.&esther Couples - 11/04/2019 AccorHotels certified review

Our second stay within one month and five stays here overall. So our favourite hotel in Krakow! Staff were all super friendly as was expected. Breakfast was sufficient and to the usual standard. The only issue on this occasion was the shower and we have noticed that all Accor properties are using the plastic hose. There was a lack of pressure and the water was not draining, causing the bathroom to flood every shower.

Dear P. and Esther, Thank you very much for feedback! We are really sorry for inconvenice regarding to shower. We have repair it after your opinion. See you next time! :) Best regards, Szymon Szymczyk Guest Experience Manager

Unsuitable room for my needs. Unfriendly staff.

Customer review rating 4.5/5

Daniel Business - 08/04/2019 AccorHotels certified review

I received a room for people with disabilities. I could not use the mirror in the bathroom since it is mounted too low, also there was no proper furniture to place my items on. The staff did not take the time upon check in to inform me about breakfast time, usable facilities in the hotel etc.

Dear Mr. Daniel, Thank you for sharing your feedback to us. We are very sorry to hear that we did not meet your expectations in some areas. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Anna Mida Deputy Manager

Loud

Customer review rating 4.5/5

P. Business - 05/04/2019 AccorHotels certified review

The hotel is great but during my stay a lot of people were really noisy. The breakfast room was crowded and it was difficult to get a coffee.

Dear Nadege P., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the crowd during the breakfast I would like to apologize once more and please rest assured that I was taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Manager

Great hospitality, Great Team and Wonderful Hotel

Customer review rating 4.5/5

Anj G. Business - 05/04/2019 AccorHotels certified review

Novotel West was a wonderful property as usual. The team is wonderful and the warmth of the hospitality was fantastic. The room was large and the beds were amazingly comfortable.

Dear Anjali Pendlebury - G. We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

Nice room in a nice city

Customer review rating 4.5/5

Hisham E. Business - 04/04/2019 AccorHotels certified review

Actually, the room was well furniture and the staff was very friendly and helpful. The breakfast was tasty but the variety was not wide. Also, the guests from a school/university trip from the Israel were very noisy not only in the lobby, but also in the corridors. Anyway, I enjoyed my stay

Dear E., Thank you very much for your feedback regarding to Novotel Kraków CIty West. We appreciate that you like your stay despite of some small problems during your stay. Best regards :) Szymon Szymczyk Fan of Fun
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