Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

Our hotels AccorHotels
4.0/5 1,303 reviews
All hotels in Cracow
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 250.00 PLN Non member rate
From 225.00 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Cash machine  (Nearby)

Leisure and activities

  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,994 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,303 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Paul K. Business - 21/05/2018
« Business trip to Krakow »

Great hotel close to city and airport. Nice bar area with live music. Staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. I’m delighted you enjoyed your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope we can welcome you back to the Novotel Kraków City West. Sincerely Anna Mida Deputy Hotel Manager

AccorHotels certified review
Pranay Business - 19/05/2018
« Not happy with the accomidation »

Not welcoming, bad service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your feedback. It is disheartening to read your comments in regards to your recent stay at Novotel Kraków City West. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. We would like to hear some more information about your disappointing experience in order to better address the issue. Could you send us an email to Marta, our Front Office Manager at H3…, please. We are looking forward to your reply. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Kajde/orimattila Couples - 15/05/2018
« Quiet location »

Nice hotel with good location, 10 minutes and 16 PLN with taxi to Stare Miasto, 15 minutes to the airport. Good and polite service all over. Large and clean rooms. AC working well, minibar OK. Parking PLN 40. Beddings OK, also daily cleaning and towels. Not bad at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr KAJ A., Thank you very much for taking the time to tell us about your experience at the Novotel Krakow City West. At Novotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I hope that you will choose our hotel again in the future. With regards Anna Mida Deputy Hotel Manager

AccorHotels certified review
David E. Friends - 09/05/2018
« An enjoyable weekend break. »

The hotel was very clean and the food served in the restaurant was very good. The staff were very helpful. A few more shuttles into and back from the city centre would be beneficial.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Kate Business - 08/05/2018
« Stylish city breack »

the hotel was very good with the clean and spatious rooms. They did not have room service, but were very helpful at the bar and restaurant that were open till late. I got a room on a top floor with a nice view of the city. I am not sure if it was just my room, but water pressure in the shower was a bit weak. As part of the bathroom suplies they had soap, bodywash and shampoo, but no body lotion which was a bit unexpected. But all in all it was a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D., We appreciate very much your comments regarding your stay at the Novotel Krakow City West. I will share your opinion concerning water pressure with technical department . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Anna Mida Deputy Hotel Manager

AccorHotels certified review
Sara B. Couples - 08/05/2018
« Nice hotel »

We enjoyed it mostly but were very unhappy that on Monday 7th May we were woken up at 6am by the builders on the scaffolding outside our room, no attempt to keep the noise down, and whilst we appreciate work meeds to be done 6am was far too early

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs b., We appreciate very much your comments regarding your stay at the Novotel Krakow City West. I would like to apologize for any inconvenience related to the renovation of the façade and fitness area. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be pleasant. Sincerely, Anna Mida Duputy Hotel Manager

AccorHotels certified review
Rebecca H. Friends - 02/05/2018
« Absolutely loved it - would highly recommend and would stay here again. »

I have been to Poland several times as I have family who live there and I wanted to take my friends to Poland and show them the city f Krakow as its so lovely! staying in this hotel just made the stay that much more special. The staff were friendly and very helpful and a pleasure to talk to you, the hotel itself is set in a lovely location and its nice thats its slightly out of the way but not to far that getting into the centre of Krakow isn't difficult. The atmosphere of the hotel was very calm and relaxed and just what we needed! The food is exceptional and the drinks are even better! on our first night there we got served by a really lovely lady Krystina - upon arrival she just made the evening even better with her humour and her suggestions of what Polish Vodka to have!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Kristina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Anna Mida Deputy Hotel Manager

AccorHotels certified review
Sebastian S. Friends - 01/05/2018
« Nice hotel, bad organization »

I arribe to the hotel after a 6h car trip juat to know that they didn't have my room, even when i got 2 mails with the confirmation. They tokd me that the page Booking rent ME the room when they didn't have an aviable one. After 40min of waiting, the room suddenly appears... the room was comfy and the personal was nice to us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Suarez, Thank you for sharing your feedback to us. We are very sorry to hear that the check in did not meet your expectations. We hope you will give us the opportunity to better serve you in near future. Best Regards Anna Mida Deputy Hotel Manager

AccorHotels certified review
Debbie E. Business - 30/04/2018
« Great »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs EGAN, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida, Deputy Hotel Manager

AccorHotels certified review
Anonymous Solo - 29/04/2018

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs MORTON, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida, Deputy Hotel Manager

AccorHotels certified review
M. C. Friends - 27/04/2018
« Very nice hotel with friendly staff »

Enjoyed my stay only disappointment was the workmen on the scaffolding starting work at 7 in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Couch, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida, Deputy Hotel Manager

AccorHotels certified review
Elizabeth H. Couples - 27/04/2018
« Very helpful staff »

We were greeted warmly at about 12.30 at night. We had a drink at the bar, as it had been a long day, and the waitress informed that she would be closing up shortly and asked if we would like another drink, which we declined. The following day staff were very helpful again, while we were organising trips and informed us about their shuttle bus into the centre, as this hotel is about 3.5km out of the centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs HARDING, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida, Deputy Hotel Manager

AccorHotels certified review
Alan J. Couples - 26/04/2018
« HC O K »

More than happy with room and reception service. One small point, went for breakfast in the Monday morning and found the experience at the desk for booking and paying for the breakfast less than satisfying. The woman in the desk was very short with my wife who questioned the price quoted which was different to that given by reception the previous evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Johnstone We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida, Deputy Hotel Manager

AccorHotels certified review
Vincent L. Business - 24/04/2018
« Comfortable stay »

Only one night with breakfast - all fine as usual Only 1 issue rekated to difficult wifi connection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr LEROUX, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida, Deputy Hotel Manager

AccorHotels certified review
Junne K. Business - 21/04/2018
« Excellent »

The front desk service is excellent. The food served were great. The hotel is near the Main Square, easy to travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Maager

AccorHotels certified review
Miquel C. Business - 19/04/2018
« Normal, with no new. »

As frequent Accord hotels user, I did not receive any special treatment neither any upgrade in the room. As a 4* hotel, the rooms are quite old. Should be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr CASAS, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida, Deputy Hotel Maager

AccorHotels certified review
Jpp Business - 17/04/2018
« Clean and modern »

Very nice hotel overall however room temperature extremely warm, in spite of turning on AC. Window only opened a crack and did not relieve heat. Hairdryer in room needs updating as it was not blowing enough to dry hair adequately. Beyond that, pleasant stay, very nice basic accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs PUIGPEY STIEFEL Thank you so much for your taking the time to share your impressions. We would like to apologize that we didn't fulfill your expectations in terms of equipment. We're glad to hear you had a great time with us. We look forward to welcoming you back soon. Anna Mida Deputy Hotel Manager

AccorHotels certified review
Delphine L. Business - 16/04/2018
« Great stay, high standard hotel, not too far from city centre (walkable distance) »

I was extremely satisfied with my stay, the room was comfortable and very nice. The food at the restaurant is delicious, and the interior decoration very pleasing to the eye. The free luggage storage really saved me because i could continue my visit of the city on my last day (after checking out) without being bothered with luggage, and could come back later in the afternoon to retrieve it. It take around 30-40minutes to walk to the city center but it's an easy "straight line" walk. I highly recommend this hotel. The only thing that bugged me was that I was not aware it was more expensive to order breakfast at the restaurant than if you order at the reception desk (and the restaurant and the reception desk are only 10m apart...). I did see there was 2 different prices, but it only says that the lower price is when you have accomodation booked, which was my case. So that's the only bummer, and the reason why I only give 8/10. Otherwise it would have been 10/10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs LIU, We appreciate a lot your kind words. It makes us proud to hear that you were satisfied with our quality service. We can't wait to welcome you again. Anna Mida Deputy Hotel Manager

AccorHotels certified review
Peter D. Business - 15/04/2018
« Good pre-airport stay »

Good stay proof to an early airport departure. Friendly, efficient staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr DUIGNAN, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Steve W. Families - 10/04/2018
« nice stay in a nice hotel »

nice relaxing stay. shame the pool and sauna were out of order so had to go to the the central hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr WALTON, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations referring to fitness area modernization, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Hotel Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 250.00 PLN Non member rate
From 225.00 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 90 m ibis budget Krakow Bronowice
ibis budget Krakow Bronowice
From
From 119.00 PLN Non member rate
From 119.00 PLN Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.7 km ibis Krakow Centrum
ibis Krakow Centrum Hotel
From
From 345.00 PLN Non member rate
From 327.75 PLN Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.7 km Novotel Krakow Centrum
Novotel Krakow Centrum Hotel
From
From 445.00 PLN Non member rate
From 400.50 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.4 km Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto
From
From 522.00 PLN Non member rate
From 469.80 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in CRACOW
See rates