Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

4.0/5 1,440 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Outdoor playground for children
  • Other sports activities
    • Bike rack facilities
    • Badminton

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,430 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,440 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Peter Business - 09/01/2019 AccorHotels certified review
« Good value, nothing to complain about. »

Short stay, nice breakfast selection, comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank You for feedback. We hope We can meet here again soon :) Szymon Szymczyk Department of Fun ;)

Family - 01/01/2019 TripAdvisor review
« Wonderful and beautiful holiday »

We had a beautiful holiday and magical Christmas . Wonderful hotel , friendly , helpful staff . Great rooms very clean . A really very very good hotel to stay if you are in Krakow very good connection to the centre . Bus , free shuttle taxi and for people who like to walk it's a very nice walk to do

Jaroslaw M. Families - 31/12/2018 AccorHotels certified review
« it was an excellent stay. »

Very good hotel. Breakfast was rich and the staff was extremely nice and polite. It was under renovation, but you couldn't feel It as a guest.

Gabriella Families - 27/12/2018 AccorHotels certified review
« Value for money »

Excellent service, extremely satisfied with breakfast, very polite receptionist (always willing to help with smile)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Gabriella, Thank you for your feedback! Excellent service is our main mission, so we are glad to read such opinions! :) Regards, Patrycja Pyter Department of Smile :)

Anonymous Business - 21/12/2018 AccorHotels certified review

Perfect as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Luc, We are so delighted Your stays are always perfect :) When will You come again ? Wish You Merry Christmas :) Szymon Szymczyk Best Friend with Santa Claus

K. S. M. Families - 19/12/2018 AccorHotels certified review
« An excellent hotel with nice staff »

Right from booking online till checkout everything was so perfect and no enough words to describe the support provided by each and every staff. Shnday breakfast was with a wide variety of delicious wishes...will definitely come back when visiting Krakow next time. Thanks to all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We are grateful for your opinion, thank you! It is very nice to read, that our hotel has met your expectations :) Be sure, that we are waiting for you to come back! Regards, Patrycja Pyter Happy Guests Department :)

Lee M. Couples - 17/12/2018 AccorHotels certified review
« Very good and friendly. »

Very friendly and helpful would definitely recommend and would love to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lee, Thank you for the great review of our hotel! :) We are happy to read, that you would love to come back - so we are waiting for you! :) Regards, Patrycja Pyter Department of Perfect Stays :)

Nuno L. Families - 10/12/2018 AccorHotels certified review
« Very good »

Very good

Anonymous Solo - 09/12/2018 AccorHotels certified review
« good »

The room was ok. Breakfast has many options, but overpriced. Good to have an easy connection to the airport and center.

Couples - 09/12/2018 TripAdvisor review
« Christmas Market »

All staff were very positive and friendly. Food in Bar was good quality and there was a good selection.of food on the menu. We were disappointed that the swimming pool was not available however Reception offered us the option of using all of the sporting facilities, including the swimming pool at the Novotel Centrum. This was easily accessed by taxi or hopping on the No 114 or 173 bus. Minor problem with building works starting at 07.00 on weekdays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stevereadcon, Thank you for your review and feedback. Apologies for the drawbacks about the swimming pool and renovation works. Hope you will stay with us again in the future. Kind regards, Wojtek Kogut Guest Experience Manager Krakow

Jacek Business - 08/12/2018 AccorHotels certified review
« great place to stay in Kraków especially on a business trip »

Hotel located a bit from the center but with good access. Very nice modern and functional room design.

Gyorgy M. Business - 07/12/2018 AccorHotels certified review

Was just a short overnight stay this time. But - as usual - everything was perfect, it is really a very good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gyorgy, Thank you for the great review of our hotel! We are happy to read such opinions! Hope that we will see you again here soon! Regards, Patrycja Pyter Happy Guests Department :)

Rodrigue Business - 04/12/2018 AccorHotels certified review
« Great experience »

Good service and very professional staff. Maybe once area for improvement is client expectations to be anticipated a bit more. I came maybe 15 times this year, so I would expect registration to be super fast and each time it takes couple of minutes when in the end you have all data you need and one signature should be sufficient with keys ready at reception. Minor but would make an extra difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodrigue, Thank you for your review and for the comment regarding your check - in in our hotel. Next time our reception team will make it a super fast and great experience. :) Hope to see you soon! :) Kind regards, Patrycja Pyter Department of Perfect Check - in :)

David H. Business - 03/12/2018 AccorHotels certified review
« Staff were great, very accommodating, hotel room acceptable, food good »

The staff were very good and helpful. The food and dining experience were very good with the staff in the bar area exceptional. The bedroom room carpet was a little disappointing (scuffed and stained). The bathroom was acceptable. The pillows were very uncomfortable - strange shape and not comfortable at all.

Anonymous Business - 27/11/2018 AccorHotels certified review
« Staff was really very nice. »

It was the quality of the reception staff what made a difference. They are very helpful. The hotel could improve by adding some gym facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Maria, Thank you for the review of our hotel! We are happy to read, that our reception desk met your expectations. We have just opened a gym for our guests in our hotel, so we hope that you will visit us soon! Kind regards, Patrycja Pyter Department of Perfect Stays :)

Peter D. Business - 19/11/2018 AccorHotels certified review
« Good value pre-flight stay »

Smooth check-in Standard room was clean and well prepared. Food and service in the bar was very good. Easy early check-out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank You for feedback ;) We are so delighted to know Your stay was fantastic time here. Hope We can meet again at Novotel :) Szymon Szymczyk Master of Smile

Anonymous Business - 13/11/2018 AccorHotels certified review
« A nice, comfortable hotel »

The hotel has spacious, well-equipped rooms, friendly and helpful staff. The downside is a bit too long waiting for elevators.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna, We are so delighted Your stay was perfect time here. Hope We can meet again <3 Have a perfect day :) Szymon Szymczyk

Curiosity03154620954 Business - 07/11/2018 TripAdvisor review
« Happy to come back again »

Very good stay, personnel welcomes you and is very qualified, breakfast is large and excellent quality, rooms are spacy, quiet and clean, restaurant with a variety of fresh products, ... RECOMMENDED++

Anonymous Families - 05/11/2018 AccorHotels certified review
« Just great! »

From checking in at the hotel being met by engaged staff until checking out, everything was just fine. Staff in the bar and restaurant were too engaged in your well being and talkative in general in a good way. The smaller minus was the room was too hot during the whole stay - couldn't regulate temperature with the help pf room AC, why we kept the window in our room open most of the time. The eggs at the breakfast were everyday boiled/heated to the extend that they get green/grey inside instead of yellow. Even though there is no health issue with this, it just however doesn't increase your appetite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thomas, Thank you for taking the time to give us your opinion! We are glad that you appreciate our friendly service. Thank you for your comments regarding the room and breakfast. We currently have a heating season, for the reason that it is autumn. If we only have information about any irregularities, we always try to solve them as soon as possible. Your opinion about the breakfast has been forwarded to our food and beverage department. Thank you again for your feedback and we hope that you will visit us again soon! :) Kind regards, Patrycja Pyter Guest Experience Specialist

Anonymous Families - 31/10/2018 AccorHotels certified review
« Mr S. »

Fantastic service. Great rooms and very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter, Thank you for your opinion! Hope to see you again here in near future :) Kind regards, Patrycja Pyter Happy Guests Department :)

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