Hotel - Novotel Krakow City West
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Novotel Hotel

Novotel Krakow City West Hotel

Al. Armii Krajowej 11 
30-150  CRACOW
POLAND

1,185 reviews
TripAdvisor Rating Based on 1,185 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Cash machine  (Nearby)

Leisure and activities

  • Indoor heated pool
  • Massage
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,251 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,185 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Luigi Business - 11/09/2017
« Just fine »

Comfortable stay at Krakow Novotel West last 4 nights. Being there at least once a year, I appreciated larger-then usual TV, renewed bathroom. Also appreciated complimentary water bottles daily, and efficient breakfast mgmt despite amount of people and groups. You should likely try to get better in ensuring efficient taxi mgmt, and if possible have few of them standing in wait.

AccorHotels certified review
Zoltan Business - 11/09/2017

Helpful staff, nice room, good food :)

AccorHotels certified review
Sunil B. Families - 08/09/2017
« Pleasant stay but with room for some improvement. »

Positives: Clean rooms with good facilities, nice reception area, most staff were friendly & helpful, breakfast good, option of shuttle good (although not used) Cons: Expensive in comparison to area, sofa bed mattress quality poor, parking charged at 40 zlotys when you can park at IBIS a 15 second walk away for 21 zlotys, no English speaking tv channels, swimming pool too cold & sauna uninviting.

AccorHotels certified review
Anonymous Business - 07/09/2017
« Good service, renovated facilities. »

Comfortable stay. Nice to have a beer after work day outside.

AccorHotels certified review
R E. Families - 28/08/2017
« Enjoyable family stay in Novotel City West Krakow »

Favorite hotel in Krakow. Close enough to the city and good connection to main routes. Very good for families and popular with tourists. Staff are always friendly and helpful.

AccorHotels certified review
Elizabeth W. Friends - 23/08/2017
« Mrs Elizabeth w. »

Lovely clean,spatious & friendly hotel, would recomend

AccorHotels certified review
Kate Friends - 23/08/2017
« Great service & quality at a reasonable price »

Staff were all extremely helpful & friendly, the room & facities were spacious & clean.... the hotel is a bit out of town & the surroundings are commercial (i.e. You can't pop out to the local high street), but the bus into town is right outside & very regular & taxis easy to use. I'd highly recommend, mainly coz of the helpful staff.

AccorHotels certified review
Michel Friends - 22/08/2017
« Great hotel »

Not much to do around, bar service a bit slow. Great amenities (pool, sauna, baby-foot, video games, ...), comfortable rooms. Very good price / performance ratio

AccorHotels certified review
Stuart (. Business - 22/08/2017
« Stuart »

I was only at the hotel for one night but the staff were very welcoming and polite. The hotel was very clean and modern. My room was modern comfortable and loved the mini bar. Anything you wanted was in the room for a short stay and the literature given by the receptionist on Krakow as very useful. I have no faults. The breakfast was lovely and you are welcomed by a lovely smiley lady who understood my bad Polish language she just guided me where to sit.. Overall I would recommend this hotel for business or pleasure whether is for single, couple or for families. Thank you Novotel Krakow

AccorHotels certified review
Cijay Solo - 21/08/2017
« Friendly, helpful staff, nice rooms »

The front desk staff were all so polite every time I went down there or phoned down there. I'm not a high maintenance guest but had a few occasions to ask them questions or get them to order a taxi for me. The room is quite large for European hotel. The dining room is a bit limited but the cod fillets were so awesome I had them both days that I was there.

AccorHotels certified review
L. Business - 20/08/2017

Pleasant stay, nice room. Very good food! Receptionist could sometimes be more friendly

AccorHotels certified review
Anonymous Couples - 18/08/2017
« Nice clean »

Very nice

AccorHotels certified review
Jorrit M. Business - 18/08/2017
« Very customer orientated »

Staff is focussed to please customers. Good detection of repeat customers. Room ok

AccorHotels certified review
Karol Business - 14/08/2017
« Perfect »

It was my first time using your chain and brand. It was an amazing experience. I advise it to everybody.

AccorHotels certified review
Justin K. Families - 13/08/2017
« Novotel City West - City West Krakow »

We had a great week in August staying at Novotel City West. We had a family room consisting of queen size bed and large sofa style bed for the children. Room was clean and tidy with immaculate bathroom. Room service daily. As a few km outside Krakow we utilised the shuttle bus on a daily basis which dropped us of just a few hundred yards from the city. A nice walk in along the river. The shuttle bus driver was very helpful and always happy. The buffet breakfast was also very good, from pastries, fresh fruit to european style english breakfast and pancakes. Good food also in evening with nice menu. Could do with more child friendly dishes. We used the pool on a couple of occasions but would have used more if heated - was quite chilly, but soon got used to. Overall a good clean hotel and would defo be happy to recommend and return.

AccorHotels certified review
Guest 2. Families - 13/08/2017
« Very good. Friendly helpful staff, good clean rooms and sumptuous breakfast. »

The rooms were epic and span. Absolutely clean. Staff were helpful booking tours and providing info on Krakow. Our kids enjoyed themselves as there was a play corner with an Xbox.

AccorHotels certified review
Olatunji T. Couples - 12/08/2017
« Good hotel for a Krakow stay »

Second time at this hotel, stayed here 4 years ago, and I found it much improved. The rooms are comfortable, the en-suites have been refurbished since my last stay. The staff were friendly and professional, the state of cleanliness was excellent. A short taxi ride, we paid between 20 and 50 Zloty for the same journey, agree a price before journey. There is also a bus (501) stop just outside the hotel; 2.80 zloty. Thoroughly recommend this hotel.

AccorHotels certified review
Andrej Families - 11/08/2017
« Krakow 2017 »

All great, except the bilboard wrap that prevent any view from the hotel room.

AccorHotels certified review
Anonymous Families - 08/08/2017
« We here verry satisfied »

The hotel is very nice, bright rooms, clean, nroomservice all night and the staff vere very nice, helpful and polite and proffesional. The brekfast was super good

AccorHotels certified review
Albert D. B. Business - 07/08/2017
« Albert de B. »

Friendly staff, great food, very good acommodation

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