Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

4.0/5 1,396 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Outdoor playground for children
  • Other sports activities
    • Bike rack facilities
    • Badminton

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,194 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,396 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mrs S. Friends - 11/10/2018 AccorHotels certified review
« Mrs s. »

Absolutely fantastic customer service second to none fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheena, Thank You for Your feedback. We hope We can meet again at Novotel Kraków City West :) Szymon and Yulia Department of fun <3

Carol W. Families - 10/10/2018 AccorHotels certified review
« Brilliant,friendly and enjoyable. »

Me and my son enjoyed our visit with you, staff were friendly and so helpful aswell, nothing was to much to ask from them, we will recommend to our family and friends and we will be back in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, Thank You for Your feedback. We hope We can meet here again. Greetings for You and Your Son <3 Szymon Szymczyk Department of fun:)

B.d. Couples - 09/10/2018 AccorHotels certified review
« Nice designer hotel »

Attractive hotel near University.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Linda, Thank you for your opinion! We are so happy to read, that you liked our hotel :) Hope to see you again soon! Kind regards, Patrycja Pyter Ministry of Smile :)

Olivier Business - 08/10/2018 AccorHotels certified review
« Hotel is getting old »

and overpriced parking !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier, Thank You for feedback. Yes Sir, our hotel is over 40 years and now We have the biggest constructions, because We would like to give best quality for our guest. We hope We can meet here again. Your faithful Szymon Szymczyk Department of perfect stays

Anonymous Business - 03/10/2018 AccorHotels certified review

All Ok except missing shuttle between airport and hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Emmanuel, Thank You for Your feedback. We are so delighted Your stay was perfect time. See You soon. Szymon Szymczyk Department of happiness

Richard Business - 02/10/2018 AccorHotels certified review
« Relaxing comfort »

I usually stay at the Mercue chain and found my experience at the Kraków City West on a high standard, with friendly staff at the reception desk and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Richard, Thank You for feedback. We are so delighted Your stay was fantastic time. Hope Your next stay will be also at Novotel Kraków City West :) Szymon Szymczyk Department of perfect stays

Couples - 29/09/2018 TripAdvisor review
« EXcellent hotel »

We stayed 2 nights and enjoyed very much the spacy room that were also very clean. The design of the hotel is also very pleasant. We enjoyed the Restaurant and had dinner there twice. The charge for the parking is relatively high however overall I fully recommend this

Anonymous Couples - 22/09/2018 AccorHotels certified review

Average....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hemant, Thank you for your opinion. I would be very grateful for information, what was the reason for such a low rating. My email address is: H3… Kind regards, Patrycja Pyter Guest Experience Specialist

Business - 14/09/2018 TripAdvisor review
« Nice staff »

No waiting for check in and check out, the room is large and clean.Breakfast room was almost full, would be better to put more staff thereHotel is located between 15 and 20mn drive from the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Orcc60, Thank you very much for your nice review and feedback. We look forward to seeing you at our hotel in the future. Best regards, Wojtek Kogut Guest Experience Manager Kraków

Cairsti A. Couples - 12/09/2018 AccorHotels certified review

Comfortable stay friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cairsti, Thank you for your feedback! It is a pleasure for us to receive such opinions about our staff :) Hope that your next visit will be as good as this one (or even better :) ) Kind regards, Patrycja Pyter Happy Guests Department

Couples - 01/09/2018 TripAdvisor review
« Very poor overall »

Room was very basic, from the sandpaper toilet paper to the very small and rough towels. To add to that the air conditioner didn’t work nor did the phone. No turn down service and no compensation for the air con not working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Deborah, Thank you for your review and feedback. I have read your review with a great care and I must admit I am sudden by your remarks. From the information provided by the hotel it appears as soon as the information was shared about the air condition dysfunction, hotel offered help and the room was changed. No comments were made upon your departure thus we were not given the chance to act... I am at your disposal in case of any further questions. Best regards, Wojtek Kogut Guest Experience Manager Krakow

Anonymous Business - 30/08/2018 AccorHotels certified review
« pleased and comfortable »

As above

Anonymous Families - 24/08/2018 AccorHotels certified review
« Great »

Very pleasant and ralaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Athena, Thank You for Your feedback :) We hope We can meet here again. See You soon. Szymon Szymczyk Department of perfect stays

Chinawhat R. Families - 24/08/2018 AccorHotels certified review
« Great Staff willing to advice »

They are great team staff at reception, Giving an information about the city and transportation. The hotel are nice and clean reasonable prices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHINAWHAT, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk Department of perfect stays

Sylwia Families - 24/08/2018 AccorHotels certified review
« standard not for 4 stars »

one of member of staff was racist and didnt let my kids to watch movie in English even if they didnt speak polish. Problem with shuttle one day as they wanted to charge us for taxi. No bathroom in a room, only showers, kids hate showers. Even we were 4 family members, we had to ask every day for extra cups for kids. The filled water was mostly sparkling. Only some of members of stuff were friendly and helpful-thats I gave the hotel 2 points. Lamp fitted to the table in front of tv so NOOOOO chance to watch tv :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Sylwia, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk Guest Experience Specialist

Family - 18/08/2018 TripAdvisor review
« Great hotel to be »

Very clean modern hotel located in a nice quite area. The staff was very kind and polite. The breakfast was very rich you could find everything. The room was clean and really big comparing to other hotels.

Yong T. Families - 02/08/2018 AccorHotels certified review
« Well-furnished and comfortable »

Lobby was bright and clean, and reception was helpful. Rooms are well-furnished and spacious. It was a comfortable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

Sean Friends - 02/08/2018 AccorHotels certified review
« Excellent »

The hotel was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrycja Pyter, Happy Guests Department :)

Stacey Couples - 01/08/2018 AccorHotels certified review
« Disappointing »

Terrible housekeeping. -no toiletries in a superior room, had to ask for them -Towels I put on the floor we’re hung back up and not given new ones, despite the sign! -tea cup left from day before -I could see the mattress which means there was no mattress protector

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Stacey, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

Ken Business - 30/07/2018 AccorHotels certified review
« Made to feel welcome »

I stay here fairly regularly. I would never think of staying elsewhere as the staff are very welcoming. On top of that, the room is spacious, spotless and comfortable - always affording a good night's sleep. The breakfast is plentiful. Even though the hotel was fairly full when I visited it still felt quite relaxed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr KEN, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

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