Novotel Krakow City West Hotel 4 stars

TripAdvisor rating 4.0/5 1,548 reviews
Novotel Krakow City West
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+ 25 Services
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Room 1

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Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • "Happy Body" massage studio

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150
cracow
poland

Tel: +48126226400

Fax: (+48)12/6226405

Contact email

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :   208 and 501 Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Superior Room

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Novation Superior with two single beds

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

DRAGON'S Room: Meet Novotello the Dragon

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive room with two single beds

  • Max. number of persons: 4
  • Area: From 30

Executive room with one large bed

  • Max. number of persons: 2
  • Area: From 30
  • Bathroom products

Twin Standard

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite

  • Max. number of persons: 4
  • Area: From 60
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Suite with a large bed, sofa and a kitchenette

  • Max. number of persons: 4
  • Area: From 60
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 268

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,323 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,548 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely place to stay.

Customer review rating 4.5/5

Christopher H. Business - 08/09/2019 AccorHotels review

The room was bright and airy, with plenty of space and cannot fault the service. Absolutely delighted with my stay.

Dear Christopher, Thank you so much for your feedback! :) We are so happy that your stay was fantastic! See you again at Novotel, Szymon Szymczyk Guest Experience Specialist

Overall, positive experience

Customer review rating 4.5/5

Anonymous Business - 05/09/2019 AccorHotels review

Nice structure, and good service. The only serious remark is that they forgot a wake up call which I requested. A sauna would make a nice addition to the pool already available in the Hotel.

Dear Marco, Thank you very much for your opinion regarding your stay with us! We are glad, that you enjoyed your stay. Sorry to hear, that we didn't comply with your request. Please, accept my sincere apologies. We hope that despite this you will visit us soon Regards, Monika Urban Guest Experience Specialist

Highly recommend

TripAdvisor rating 4.0/5

Suzanna99 Solo travel - 02/09/2019 TripAdvisor review

I stayed in one of the newly done up rooms and it was very, very nice and also very big, perfect! After a long stretch of budget accommodation I was in heaven and did not want to leave. I found it easy to catch the bus once you work out where to catch it from. (near the novotel in the city) 114 and 139 are two of many. The bus stops right in front. The pool was small and indoors. The breakfast was good but could be improved by freshness and by adding some polish food. The staff was very helpful and respected the loyalty program with a smile, thank you.

Dear Suzanna, Thank you for your kind opinion regarding your stay with us! We are very happy, to hear that you enjoyed. At Novotel Kraków Cisty West we try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Monika Urban Guest Experience Specialist

Pleasant stay

Customer review rating 4.5/5

Anonymous Business - 01/09/2019 AccorHotels review

The rooms very very clean and well equipped. It would have been nice if the tea bags and instant coffee was refilled. The breakfast service was very good, but some items were low. For example there were pancakes on the 2nd day but not on the first. The TV was not working well and all channels were distorted. Since I was out for meetings and sightseeing it did not bother me much.

Dear Kristine F., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive feedback. I will share your comments with our staff . I am sure that this feedback will serve as an encouragement for our hotel as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist

Very good at a reasonable price

Customer review rating 4.5/5

Bruno B. Business - 01/09/2019 AccorHotels review

The bedroom as very well furnished. The restaurant was good. Only negative point : the orange juice at the breakfast should be better. The one currently offered is just at the level of a 2 stars hotel.

Dear Bruno, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive a feedback. I am sure that this feedback will serve as an encouragement for our hotel as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist

Thank you so much - we had a wonderful and memorable stay, cared for by lovely and attentive staff.

Customer review rating 4.5/5

James Families - 30/08/2019 AccorHotels review

Our stay was excellent on all fronts: >> The hotel was clean, modern and well maintained. >> The pool was a little on the chilly side but my daughter loved it non the less. >> The staff made us feel really welcome throughout our stay. >> The breakfast buffet was extensive and beautifully presented. >> On arrival the check-in staff gave my daughter a small souvenir teddy which made her day! >> On check-out my daughter was promised a surprise upon her return (which was to be one week later for a single night). Upon check-in a week later she was told she'd be staying in the "dragon room" which included lots of dragon pictures, teddies and colouring plus complementary desserts and a hot chocolate with whipped cream from the restaurant! This surprise upgrade was a lovely gesture and really appreciated by us all; thank-you!

Dear James, Thank you very much for such a good and nice words about our staff and their hospitality. We love to give to our guests time of happiness, so its nice to hear that your daughter and of course all family enjoy the stay! One more time thank you very much and feel welcome next time you visit Kraków! Regards, Monika Urban Guest Experience Specialist

Amazing hotel

Customer review rating 4.5/5

Kamil P. Families - 29/08/2019 AccorHotels review

It was a pleasure to stay in Novotel hotel. Clean, nice place with wonderful service.

Dear Kamil, Thank you very much for such a nice words about our hotel and service. We loved to host our guest! Regards, Monika Urban Guest Experience Specialist

Nice hotel with the Novotel standars

TripAdvisor rating 4.0/5

kostastom Family - 28/08/2019 TripAdvisor review

The hotel is easily accessible by bus from the airport. The stop is right in front of it. And you can easily travel to old town center by bus or even by foot (30 minutes).Nice classic room , distinctive personel , very good breakfast. My only complain is about the carpets. They have to be cleaned soon.

Dear Kostastom, Thank you very much for high vote :) and nice words about our hotel and staff! We are happy, that you enjoyed your stay! For your information, our hotel is under light maintain renovation, so we have in plans also change carpets, but thank you very much for your opinion! Regards, Monika Urban Guest Experience Specialist

Décevant - very disappointing

Customer review rating 4.5/5

Pv Families - 26/08/2019 AccorHotels review

J'ai été très déçu du séjour au Novotel Krakow City : Very disappointing stay in Novotel - Bed lamp Out of order (lampe de chevet hors d'usage) - Mini bar key locked during all stay (mini bar vérrouillé pendant tout le séjour) - No Cafeine free coffee (pas de décaféniné en chambre) - No orange juice 2 days over the 3 : not delivered (but mainly not ordered), except for some customers that were offered fresh juice, but not us !!! - A lot of servings missing in the breakfast buffet. A minimum organisation from the Hotel would be needed, with the verification of the people coming for beakfast (many had not pay for that), and that people were not preparing lunch (and perhaps dinner) with what was dedicated for breakfast. - one soap only for 2 persons !!! No replacement or new ones during the 3 days stay (hopefully, I had one that I used in the previous 4* hotel, that was a real one). It is supposed to be an "offer" on ACCOR HOTEL website, but in fact, the price remain quite expansive, but the services are not at all at the level of a 4 star hotel. I am used to go in 4* hotel in Poland, and the services are much better at lower prices. I wanted to favour ACCOR HOTELS, but it was a bad decision :-(

Dear PASCAL, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that problem with no coffee was a true exception to our normal practices. To have open mini bar we need some deposit leaved at the reception. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Monika Urban Guest Experience Specialist

Great hotel

TripAdvisor rating 4.0/5

jimbo77-13 Family - 24/08/2019 TripAdvisor review

This hotel is worth a stay. From checking in to the rooms excellent the room our big for a family of4. The breakfast is a good choice you can get omelette made fresh each morning. The kids loved all the different bread pancake and waffles. The restraints great food. Good swimming pool open 12 hours a day.

Dear jimbo77, So nice to read this kind of the opinion from our guest after their stay with us! We are more happy than ever :) that you enjoy your stay! Feel welcome next time you visit Kraków! Regards, Monika Urban Guest Experience Specialist
Customer review rating 4.5/5

Michael Business - 23/08/2019 AccorHotels review

The hotel is well kept, clean and up to date. I had no problems within my stay at the hotel. Check in was straight forward, the room was clean and the bed comfy, breakfast was tasty with a good selection, plus check out was quick and easy.

Dear Micheal, Thank you for your feedback! :) We wish you quick come back to Novotel Kraków City West! Szymon Szymczyk Guest Experience Specialist

Great hotel

Customer review rating 4.5/5

James R. Families - 23/08/2019 AccorHotels review

The hotel wS great. From checking Inn to the hotel room. Room our good size for family. Clean well set out. Breakfast was good selection. Only down side no toast. Restaurant and bar meals excellent.

Dear James, Thank you for review! :) We really enjoy that you like our rooms, breakfast and the staff! :) See you again at Novotel! Szymon Szymczyk Guest Experience Specialist

Good relax in Krakow

Customer review rating 4.5/5

Gyorgy Families - 22/08/2019 AccorHotels review

Beautiful hotel with table football and xbox and swimming pool.

Dear Gyorgy, Thank you so much for your feedback! :) köszönöm szépen! Szymon Szymczyk Guest Experience Specialist

Novatel Krakow West hotel stay

Customer review rating 4.5/5

Paul F. Families - 22/08/2019 AccorHotels review

It was a good hotel we enjoyed our stay here kids loved the pool gym and kids park the only thing we didn't like was that we felt food and drink was too expensive in hotel it is a well managed hotel hotel and residents rooms cleaned every day

Dear Paul, Thank you so much for your recommendation! It so nice to hear that you enjoy our facilities. Hope to see you again. Szymon Szymczyk Guest Experience Specialist

Everything match my expectations

Customer review rating 4.5/5

Vaidas Families - 20/08/2019 AccorHotels review

The staff is pleasant, the breakfast is plentiful and full. Clean and tidy everywhere, rooms great size.Great location. P.S. Need more activities for kids (7-16m) .PVZ.mini basketball court, more board games, or something that

Dear VAIDAS , Thank you very much for your opinion and kinds words about our staff. We are very happy, that you enjoyed your stay. For more games, we will have in our minds to buy them more. Thank you. Sincerely, Monika Urban Guest Experience Specialist

THE BEST YOURNEY

Customer review rating 4.5/5

Dejan Families - 19/08/2019 AccorHotels review

very good breakfast, nice wide and big hotel, play station and table football for kids, comfortable rooms, staff are very kind and pleasant, pleasant smell of all hotel, clean rooms,...

Dear DEJAN, Thank you very much for so nice words about our hotel and staff. We are happy, that you enjoyed your stay! See you next time :) Sincerely, Monika Urban Guest Experience Specialist

10/10 just perfect

Customer review rating 4.5/5

Marie-laure Families - 17/08/2019 AccorHotels review

Just 100% perfect as usual . A real dream.

DZIĘ - KU - JE - MY :):):) Thank you Marie! See you Soon. Regards, Monika Urban Guest Experience Specialist

KRAKOW WEEK 30

Customer review rating 4.5/5

Anonymous Business - 13/08/2019 AccorHotels review

Very good stay as usual I am still looking for points/nights on my account for my stay in your hotel from July 22nd til July 26th so 4 nights. Please update my account Thank you , I believe that it is just an omission JL B.

Dear Jean Luc, Thank you for your feedback as always! :) We just added points to your LeClub card. See you soon! Szymon Szymczyk Guest Experience Specialist
Customer review rating 4.5/5

John H. Business - 12/08/2019 AccorHotels review

Was working across the street for a global firm. Planned for a week, became 2. You folks evicted me mis week I was told when I extended my stay Imay have to leave. Did not believe it. I was told that I could come back the next night.for the rest of the week. LOL. working for my firm that would not happen in the US. I work in Krakow once a week each month

A very pleasant stay and an always helpful staff.

Customer review rating 4.5/5

C. Families - 11/08/2019 AccorHotels review

We stayed 2 nights, it was during the welcoming of the professionnal cycling teams for the Tour de Pologne. Although there were many people in the hotel, the service was very good.

Dear Sylvain, Thank you for your opinion. We are so happy, that you enjoed your stay, and you liked our service. Maybe next year also you'll visit us on Tour de Pologne time? :) Regards, Monika Urban Guest Experience Specialist
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