Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

4.0/5 1,470 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Natural swimming pool
  • Massage
  • Outdoor playground for children
  • Other sports activities
    • Bike rack facilities
    • Badminton

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,618 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,470 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Geoffrey S. Business - 14/03/2019 AccorHotels certified review
« All in all OK »

Very comfortable hotel. The only issue with my stay was that the hotel room was too hot and the air conditioning wasn't cooling the room.

Tracey Couples - 12/03/2019 AccorHotels certified review
« Excellent hotel »

Lovely room. Nice breakfast. Renovations going on did not affect our stay at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, Thank you so much for feedback. We really appreciate that your stay was fantastic! <3 We make our renovations to make your stays better :) Best Regards! :) Szymon Szymczyk Fan of Fun

Maria Families - 11/03/2019 AccorHotels certified review
« Superb! »

Everything was great, the hotel made it possible for us to have an early check in, the pool facilites perfect, the breakfast tasty and nothing to want more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, We are so delighted, that you appreciate our staff and service ;) Wish you quick come back here! Best regards! Szymon Szymczyk Fan of Fun :)

Andrew Couples - 10/03/2019 AccorHotels certified review
« Very good hotel »

Everything in on the highest level

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrii, Thank you for your feedback :) We are so delighted to hear that you appreciate our service. Wish you quick come back here! Best regards, Szymon Szymczyk Fan of Fun

Couples - 04/03/2019 TripAdvisor review
« Absolutely amazing hotel, service and staff. Delighted. »

This was my second stay here hence returning to this hotel. The staff were so helpful. Breakfast was varied and of a good standard. The room was clean and of a good size. The tour to Auschwitz and Salt Mine arranged at reception with pick up each morning at the hotel door, which is very convenient. We shall return in coming months, and for sure, to Novotel City West.

P.+esther Couples - 03/03/2019 AccorHotels certified review
« A most delightful experience start to finish »

Absolutely perfect in every way! The room was immaculate, the breakfast superb in presentation, choice and taste. We booked our tours at the reception for Auschwitz and Salt Mine and this was convenient. The staff were friendly, professional and helpful. We already plan that this hotel shall be our place to stay when we visit Krakow again next month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P.+Esther, Thank you so much for your feedback ;) We are so delighted that your stay was fantastic! We really appreciate that you enjoy our staff and accomodation! Nice to hear that you will come back next month. See you soon ;) Szymon Szymczyk Fan of Fun :)

J R. Couples - 27/02/2019 AccorHotels certified review
« Brilliant Customer Service »

We arrived and were disappointed that construction works were being carried out - something not mentioned on mobile apps or the confirmation -but is on the normal website. After raising this as an issue - the staff could not have been more understanding or professional in the way that they dealt with my concern. I have stayed here numerous times and would always recommend highly. If in any doubt about building works then check on the main website.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie, Thank you so much for your feedback. We are so glad that your stay was fantastic. Sorry for inconevience regarding to construcions at Novotel. We are really proud of our staff which made you happy! Szymon Szymczyk Fan of Perfect Stays :)

Katarzyna P. Families - 25/02/2019 AccorHotels certified review
« Perfect service »

Well prepared extremely satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katarzyna, Thank you so much for your feedback :) We are so delighted that you enjoyed your time at Novotel Kraków City West. Greetings to your family and doggie :) Szymon Szymczyk Kierownik Uśmiechu i Novotelek :)

David B. Families - 22/02/2019 AccorHotels certified review
« Mr David B. . »

Superb. Lovely atmosphere. Friendly helpful staff. Their English was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you so much for your feedback. We are really glad, that your stay was fantastic and you like atmosphere here! Hope You will come here asap :) Szymon Szymczyk Department of Fun :)

Zbigniew Business - 21/02/2019 AccorHotels certified review
« I would be more than satisfied if not on business trip having no time to enjoy the added value. »

The staff was competent and friendly. The room was comfortable and clean. Being on business trip I had no time to enjoy additional facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zbigniew, Thank you for your feedback. We hope you can come back here again to make your stay leisure :) See you soon :) Szymon Szymczyk Department of Fun

Jacek Business - 20/02/2019 AccorHotels certified review
« Ok »

Mimo remontu cicho i spokojnie.

Our hotel has responded to the review
Our hotel has responded to the review

Panie Jacku, Dziękujemy za Pana opinię. Pomimo remontu, chcemy zachować spokojną atmosferę dla naszych gości, aby mogli spędzić świetny czas w hotelu. Mamy nadzieję, że odwiedzi nas Pan wkrótce. Szymon Szymczyk Dział Udanych Pobytów

Anonymous Business - 16/02/2019 AccorHotels certified review
« Great »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel, Thank you so much for feedback. See you soon at Novotel:) Szymon Szymczyk Department of Fun :)

Igors R. Business - 13/02/2019 AccorHotels certified review
« Business trip »

Stayed two nights executive floor, clean and quiet room, proper breakfast 30 minutes nice walk towards historical center of Krakow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor, Thank you for feedback. We are so delighted to hear that your stay was perfect. Hope we can have you as a guest again. Best regards Szymon Szymczyk Fan of Fun

Arjan R. Business - 13/02/2019 AccorHotels certified review
« good »

Stayed multiple times in your hotel, the level of satisfaction highly depends on the room that is given. Newly renovated rooms are comfortable, where older ones are not up to the same level. Unfortunately my last stay was in a non renovated room, where workers started walking in from on the window already as from 7.30 hrs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arjan, Thank you for feedback about Novotel. We are still renovating hotel. We would like to upgrade all types of rooms to give our best and provide the highest quality level. Hope you will trust us and we can meet here again. Best regards, Szymon Szymczyk Fan of Fun

Business - 10/02/2019 TripAdvisor review
« Can Not Go Wrong ! »

Will be even better once the exterior work is completed. Krakow is growing and much construction outside but rooms still quiet. Great Restaurant. Rooms Very Clean. Reasonable price. Will be back for another couple nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan, We are really glad to hear that your experience is great. Our hotel and Krakow are under construction so sometimes is linked with some loudness. We will finish it in the end of april. Juan, we are waiting for you! Szymon Szymczyk Fan of Fun at Novotel :)

Lorraine Couples - 07/02/2019 AccorHotels certified review
« Lovely hotel with friendly staff »

Lovely hotel with friendly staff, room was a good size with nice bathroom and shower only downside was the noise from the building works which woke us up at 7.30am with constant banging and drilling and happened 2 days out the 3 we stayed! This was rather disappointing and wouldbeen better to have a room away from the works.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. We are so delighted your stay was fantastic. Please let me apologise for loudness linked with constructions. It should not happen at 7:30 am. Hope we can meet here again. Best regards, Szymon Szymczyk Fan of Fun

April H. Families - 04/02/2019 AccorHotels certified review
« Was not made aware when booking that building work was taking place. »

Building work directly outside our rooms.....712 and 714.....work inside the hotel. I am registered disabled so need to take medication during the day, and to rest. Contacted reception and asked when the banging/drilling would stop and informed 6pm. We were each given a complimentary drink in the bar for the inconvenience and nothing more. If I were to be made aware at the time of booking I would of booked elsewhere. We found the lady taking orders for breakfast in the morning very rude and abrupt. We each gave our credit card details if we wanted breakfast in the morning. On the 2nd morning we all went down for breakfast and stated our room numbers...712 and 714...the lady appeared to not believe us and abruptly asked us again if we had paid. Again, we explained that we had given over our card details for extras to be added to our rooms. We only had breakfast once due to the rudeness of the staff member. Reception Staff were very polite and helpful and helped me with a surprise birthday cake for my husband. The cake was delicious, thank you. We all booked as a group of 4 (my sister helps me shower in the morning) and assumed that we would all be on the same floor. Upon checking in we were on floor 10 and my Sister was on floor 7. We asked to change and ended up opposit my Sister in 712, it was a very long walk to the lifts and luckily I had a wheelchair on occasions. The cleanliness of our room was excellent. Thank you. Overall, the hotel was good but blighted by the constant banging and drilling throughout the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. April Elizabeth H., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback about our staff service and noise is very important to us. Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Manager

Witold U. Business - 04/02/2019 AccorHotels certified review
« Mixed feelings »

Nice, professional staff , not bad breakfast, but not acceptable way of managment of reconstructions: my room was at 9th floor which corridor - during the day - was full of workers who were involved into works in some other rooms. I really cannot believe that at that time which was definitely out of the peak of season (end Jan /beg Feb) it was not possible to accommodate all the guests at floors where the works were not performed. Additionally my room was on a side of the building which outside works were done and everyday at 7 am I had a not expected and not welcomed wake up alarm done by outside workers' lift next to my window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Witold U., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. At this moment hotel is during facade renovation we try to do all the best to limited the guest from noise and ensure them comfortable stay. At this stage please accept our apologise for this inconvenience once more. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Manager

Filip P. Business - 03/02/2019 AccorHotels certified review
« Under reconstruction »

Staff is lovely, so satisfied with that. I was placed at 1st floor and it was dirty (have immages of it). Room was old, with some colors on floor, but bed was clear, bathroom as well. There where clear towels, water etc, and I'm satisfied with that. Room was noise, and I can clearly hear people next door (room 112), and it appears that only one wooden door was separate my room and they, what is unacceptable. Maybe 2 or 3 star hotel, not 4 as advertised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Filip, Thank you for sharing your feedback to us. We are very sorry to hear that stay did not except your expectancy. I would like to kindly inform You that We are still under construction and We are going to finish it at april. We are sorry for incovenience regarding to noise. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Szymon Szymczyk Guest Experience Specialist

Davide Business - 29/01/2019 AccorHotels certified review
« fair »

i found the bed extremely uncomfortable because you put a plastic sheet to protect the mattress. I had to ask the reception to remove it. The hotel was very noisy since restructuring job with loud drilling were starting at 7:30 in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davice, Thank you for your feedback. It is important to know how was your stay and what should we improve to give better services quality. We are renovating hotel now and I am really sorry for inconvecice regarding loudness works. They should work from 9 am. we have made first steps to find out What has happend this time. I would like to kindly inform you that we will finish construcions at the end of april. Hope we can meet here again. Best regards Szymon Szymczyk Guest Experience Specialist

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