Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

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4.0/5 1,292 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Cash machine  (Nearby)

Leisure and activities

  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,858 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,292 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Peter D. Business - 15/04/2018
« Good pre-airport stay »

Good stay proof to an early airport departure. Friendly, efficient staff.

AccorHotels certified review
Steve W. Families - 10/04/2018
« nice stay in a nice hotel »

nice relaxing stay. shame the pool and sauna were out of order so had to go to the the central hotel

AccorHotels certified review
Amanda Friends - 09/04/2018
« Excellent hotel, made my holiday! »

Great hotel, lovely rooms, great breakfast but best of all the best team of staff ever!

AccorHotels certified review
Jennifer L. Couples - 02/04/2018
« Very pleasant experience. »

From the moment of arrival we were made to feel very welcome. Staff were lovely and helpful and everything about the hotel was as it should be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs l., We appreciate very much your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially with F&B Manager concerning vegan breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida, Deputy Hotel Manager

AccorHotels certified review
Sophie Couples - 31/03/2018
« Miss »

We chose this hotel due to it having a pool facilities, jacuzzi and sauna and were very disappointed when we arrived to find the facilities were closed. In addition we were regularly woken up by building work at 630 in the morning neither of which were indicated at the time of booking directly through accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Currently our hotel is under renovation - we are constantly changing for you, to provide the best possible service. We would like to inform you that because of the renovation our swimming pool and sauna were out of service during your stay. Therefore, we offer our guests to use swimming pool located in our neighborhood. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Joanna Business - 23/03/2018
« excellent service »

prefect, overall service and quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNA G., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida, Deputy Manager

AccorHotels certified review
Zeljen S. Business - 22/03/2018
« quite ok »

quite OK. The very positive thing is a good wireless network. There were some maintenance works in a hotel and the sound of drilling machine was not extremely pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZELJEN S., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive your feedback. I would like to apologize for any inconviences regarding the hotel renovation. Thank you again for sharing your experience and we hope your next visit will be pleasant. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Patryk Business - 21/03/2018
« Very good in general with some unacceptable exceptions. »

Very good in general with below unacceptable exceptions: - low water pressure in shower - stinking plastic tea cups

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRYK W., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of low water pressure and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida, Deputy Manager

AccorHotels certified review
Gareth J. Families - 21/03/2018
« Fantastic hotel, shame the swimming pool was closed »

The hotel is great and the staff were fantastic. Lovely room, good choice of breakfast. We arrived early and were offered a complimentary drink at the bar. Sadly the pool was closed but we were offered an alternative to use the facilities in the other Novotel in Krakow or the public swimming baths. Too much hassle to accept either offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gareth J., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Anonymous Business - 12/03/2018
« As usual very satisfied »

This time the hotel was very noisy due to some guest in the evening. Why not to split guest travelling for business fromstudent or tourist group?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Luc Bouchemousse, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. At the same time I would like to apologize for any inconviences regarding the hotel renovation. I would like to remark as well that we have taken some measure and follow your advice to avoid the similar situation in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Anthony (. P. Business - 11/03/2018
« Good hotel pleasant staff, beds could use an upgrade »

Good stay, good food. Biggest need for improvement is thicker more comfortable beds like the Hilton/Hyatt/Sheraton/Mariott standard super sleepers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony Pikos, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Radek Business - 06/03/2018
« perfect »

Everything was nice, clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Radoslaw Rzanek, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Szymon Szymczyk

AccorHotels certified review
Anonymous Business - 03/03/2018
« Very friendly service as always. »

Some renovation work going on during my stay (which included the swimming pool being closed) hence the rating of 8 rather than higher. Very friendly service from all your staff as always. A special mention for your new trainee in reception who was extremely helpful, friendly and humorous on all occasions. He represents your hotel and brand very well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William K., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Rob P. Families - 01/03/2018
« Nice »

Good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, Thank You for Your feedback. We hope You will come to Novotel Kraków City West again. Best regards, Szymon Szymczyk

AccorHotels certified review
Andrija Business - 28/02/2018
« Good as always »

All the services were splendid, and since it's my 3rd or 4th stay, that is standard for the hotel - very good! One disapointment was that due to redecorating, the pool and sauna were closed, but that's temporary so no hard feelings. Other than that - room very much ok, conference service great (although it was very very cold until 11-12 AM when it got heated up), reception great, and breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrija G., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Amy M. Couples - 28/02/2018
« The hotel was clean and well presented inside, there were buildings works surrounding the building which were incredibly noisy. »

The hotel inside was very modern, clean and the staff were friendly. Sadly the hotel was under renovation which wasn’t mentioned when we booked. The swimming pool and sauna were out of use, and building works supposedly would be 10-5pm however on the firstly morning staying there, we were rudely awoken at 7am by five builders stood outside our bedroom window making a lot of untolerable noise. After ringing the front desk 5x in a 1.5hr duration they stopped outside our window however the noise from the building site below was just as bad. Sadly this did ruin the trip and the noise levels weren’t pleasant and most mornings when going for breakfast there were work men going along the corridor and carrying out work on floor 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee T., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk

AccorHotels certified review
Juan Families - 25/02/2018
« Great stay, wonderful hotel »

Amazing. Everything was perfect. Room was great and breakfast top. Maybe the parking should be free for guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan P., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

TripAdvisor review
Rob P Family - 25/02/2018
« Nice hotel »

Whilst hotel is not in centre of Kracow it is close enough (€5 uber) to centre. Hotel has decent bar restaurant and services. Rooms decent as you would expect from genuine 4 star hotel. Would say again.

AccorHotels certified review
Bobby S. Families - 23/02/2018
« Stress free and very professional staff »

From our arrival to departure we had a very relaxed, stress free stay. Checking in, room, dinner on the evening of our arrival excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bobby, Thanky you for your great feedback! We are happy that you have stress free stay in our hotel. We invite you in the future! Best Regards, Sebastian Cieluch

AccorHotels certified review
Anonymous Families - 21/02/2018
« Very good »

Good bedroom and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear John O., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

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