Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

4.0/5 1,378 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Outdoor playground for children
  • Other sports activities
    • Bike rack facilities
    • Badminton

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,158 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,378 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 14/09/2018 TripAdvisor review
« Nice staff »

No waiting for check in and check out, the room is large and clean.Breakfast room was almost full, would be better to put more staff thereHotel is located between 15 and 20mn drive from the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Orcc60, Thank you very much for your nice review and feedback. We look forward to seeing you at our hotel in the future. Best regards, Wojtek Kogut Guest Experience Manager Kraków

Cairsti A. Couples - 12/09/2018 AccorHotels certified review

Comfortable stay friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cairsti, Thank you for your feedback! It is a pleasure for us to receive such opinions about our staff :) Hope that your next visit will be as good as this one (or even better :) ) Kind regards, Patrycja Pyter Happy Guests Department

Couples - 01/09/2018 TripAdvisor review
« Very poor overall »

Room was very basic, from the sandpaper toilet paper to the very small and rough towels. To add to that the air conditioner didn’t work nor did the phone. No turn down service and no compensation for the air con not working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Deborah, Thank you for your review and feedback. I have read your review with a great care and I must admit I am sudden by your remarks. From the information provided by the hotel it appears as soon as the information was shared about the air condition dysfunction, hotel offered help and the room was changed. No comments were made upon your departure thus we were not given the chance to act... I am at your disposal in case of any further questions. Best regards, Wojtek Kogut Guest Experience Manager Krakow

Anonymous Business - 30/08/2018 AccorHotels certified review
« pleased and comfortable »

As above

Anonymous Families - 24/08/2018 AccorHotels certified review
« Great »

Very pleasant and ralaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Athena, Thank You for Your feedback :) We hope We can meet here again. See You soon. Szymon Szymczyk Department of perfect stays

Chinawhat R. Families - 24/08/2018 AccorHotels certified review
« Great Staff willing to advice »

They are great team staff at reception, Giving an information about the city and transportation. The hotel are nice and clean reasonable prices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHINAWHAT, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk Department of perfect stays

Sylwia Families - 24/08/2018 AccorHotels certified review
« standard not for 4 stars »

one of member of staff was racist and didnt let my kids to watch movie in English even if they didnt speak polish. Problem with shuttle one day as they wanted to charge us for taxi. No bathroom in a room, only showers, kids hate showers. Even we were 4 family members, we had to ask every day for extra cups for kids. The filled water was mostly sparkling. Only some of members of stuff were friendly and helpful-thats I gave the hotel 2 points. Lamp fitted to the table in front of tv so NOOOOO chance to watch tv :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Sylwia, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk Guest Experience Specialist

Family - 18/08/2018 TripAdvisor review
« Great hotel to be »

Very clean modern hotel located in a nice quite area. The staff was very kind and polite. The breakfast was very rich you could find everything. The room was clean and really big comparing to other hotels.

Yong T. Families - 02/08/2018 AccorHotels certified review
« Well-furnished and comfortable »

Lobby was bright and clean, and reception was helpful. Rooms are well-furnished and spacious. It was a comfortable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

Sean Friends - 02/08/2018 AccorHotels certified review
« Excellent »

The hotel was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrycja Pyter, Happy Guests Department :)

Stacey Couples - 01/08/2018 AccorHotels certified review
« Disappointing »

Terrible housekeeping. -no toiletries in a superior room, had to ask for them -Towels I put on the floor we’re hung back up and not given new ones, despite the sign! -tea cup left from day before -I could see the mattress which means there was no mattress protector

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Stacey, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

Ken Business - 30/07/2018 AccorHotels certified review
« Made to feel welcome »

I stay here fairly regularly. I would never think of staying elsewhere as the staff are very welcoming. On top of that, the room is spacious, spotless and comfortable - always affording a good night's sleep. The breakfast is plentiful. Even though the hotel was fairly full when I visited it still felt quite relaxed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr KEN, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

Mariola Friends - 29/07/2018 AccorHotels certified review
« Great service, friendly attitude towards customers »

Staff members at the hotel were very helpful and explained everything: how to get to the city, what to see, how to get a taxi, a bus. They also helped my colleagues from Spain to check the connections to the airport in Katowice. Really friendly atmosphere!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariola, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

RealGoldMIner Business - 24/07/2018 TripAdvisor review
« Virtual swimming pool »

Lobby and restaurant ok, food as well. Rooms and corridors still need some refurbishment. What is a big disappointment - the swimming pool under construction. I have chosen the hotel to get a swimming pool access ..and...nothing. Bo info before, neither during the booking. Shame.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RealGoldMIner, Thank you for your feedback. I am sorry for the confusion regarding the closure of our swimming pool. The information about the fact our swimming pool is closed is displayed on our home page. As well as there no single image of our facility there either. Therefore, I would really appreciate your feedback on the source of your booking. Look forward to hearing from you. Best regards, Wojtek Kogut Guest Experience Manager Krakow

Gyorgy M. Business - 21/07/2018 AccorHotels certified review
« Above the expectations »

Fast check-in/out, great hotel team, fine breakfest on sufficient area, nice room/bathroom, fantastic bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gyorgy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I will share this opinion with our team :) Hope to see you again very soon! Sincerely, Patrycja Pyter, Happy Guests Department :)

Svetlana Families - 19/07/2018 AccorHotels certified review
« Wonderful hotel where wonderful people work »

The hotel is beautiful. The staff is extremely kind. We especially praise the young men from the reception and the cleaner from the 7th floor (we think it is from Ukraine). Especially we liked all organizations regarding the World Championship in football. The food was excellent. The only thing we did not like was an uncomfortable extra bed. However, the staff wanted to offer us another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svetlana, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope you will visit us again soon! Sincerely, Patrycja, Happy Guests Department :)

Johnbrundrett Families - 16/07/2018 AccorHotels certified review
« Drinks were very expensive »

Up to the standard i would expect off Novotel.

Peter D. Business - 08/07/2018 AccorHotels certified review
« Good pre-airport stay »

As usual a comfortable stay. Check in process could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments concerning check in with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be nice and pleasant. Sincerely Anna Mida Deputy Hotel Manager

Martin H. Couples - 06/07/2018 AccorHotels certified review
« Great »

Friendly helpful staff. Breakfast was brilliant , I would only say you need traditional English breakfast tea bags. Would highly recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. We are so grateful for so many warm words at our address. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad you enjoyed your stay and hope you will have the opportunity to visit our hotel again. Sincerely Anna Mida Deputy Hotel Manager

Family - 04/07/2018 TripAdvisor review
« A good staying »

It was a good staying. Rooms very nice and very clean. All of the staff was excellent. Very kind and very helpful. Relatively to some other places we have been in Krakow the price list for drinks is high. For families like us with little children the distance of the hotel to the center was a problem. But in general was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophis K, Thank you for your review and feedback. We are really glad you had a good stay with us. Regarding the location, did you know that we offer a twice a day free shuttle service to another Novotel that is located within walking distance to the Royal Castle? Kind regards, Wojtek Kogut Guest Experience Manager Krakow

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