Hotel - Hotel Mercure Czestochowa Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Czestochowa Centrum

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3.5/5 320 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park: PLN 29 per day (coaches: PLN 75 per day) (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 35  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • BALICE - KRAKOW (Paying)
    • OKECIE WARSZAWA (Paying)
    • PYRZOWICE KATOWICE (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Italian
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Clay tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Basketball facilities (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H
    • Opening hours : Week-end 24H

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a Standard Room with a view of the city or a Superior Room with a view of the garden.

  • 102 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 6 family rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,603 reviews

Our guest reviews for Hotel Mercure Czestochowa Centrum

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 320 reviews
TripAdvisor review
Business - 11/02/2018
« Mercury centrum »

The hotel was pretty eaverage. Rooms and hotel in general were pretty dated. Lacked any pleasant facilities like a bar. Restaurant was basic. Menu was pretty basic also. Rooms in need of an update as was the hotel.

TripAdvisor review
Friends getaway - 05/01/2018
« new year en Czestohova »

The rooms are very old , on the floor uncomfortable to walk without shoes - very dirty. The rooms look very modest. As a Platinum card holder , I did not have any signs.Air conditioning in room did not work at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for writing to us with opinion about our hotel. We are sorry to hear that your stay at our establishment did not meet your expectations. We are sorry to have inconvenienced you on your visit to Czestochowa. Your complaint has inspired us to re-train housekeeping staff. Now, all employees have been reminded that the appropriate procedures. Please accept our most sincere apologies. We hope that your next stay with us will better meet our standard of excellence. Sincerely, Krzysztof Tuszycki General Manager

AccorHotels certified review
Meta Couples - 03/01/2018
« Perfect stay »

The hotel is very clean, the staff is very friendly. The check-in was quick. We loved the view from the window and the location. Would definitely choose this hotel again. Highly recommended!

TripAdvisor review
kamilbro Business - 18/12/2017
« rooms and bathrooms from the 90s for a high price »

Business trip in December 2017, rooms and bathrooms from the 90s for a high price, it would be useful to renovate the hotel or reduce prices. Rest on the middle level. Level too low for such a high price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for writing to us with opinion about our hotel. We are sorry to hear that your stay at our establishment did not meet your expectations. We are sorry to have inconvenienced you on your visit to Czestochowa. We are under renovation process which will bring new, modern and comfortable design as soon as possible. Please accept our most sincere apologies. We hope that your next stay with us will better meet our standard of excellence. Sincerely, Krzysztof Tuszycki General Manager

AccorHotels certified review
Anonymous Business - 16/12/2017
« Key Account Buinesss Manager »

Room and bathrooms were cold, shower did not operate correctly and water was warm not hot. Not had this experience before from an Accor hotel.

AccorHotels certified review
Zofia Families - 22/08/2017

Nice staff

AccorHotels certified review
Danuta Solo - 17/08/2017
« Very good service and friendly staff »

I have stayed in this hotel before and I would recommend.

AccorHotels certified review
Barbara Families - 06/07/2017
« Great Location and great reception experience but missing some basics »

Very friendly and helpful reception, however housekeeping was poor on replacing tea/coffee and taking away dirty dishes. Bathroom needs updating and would be better for you if there was a bar in house

AccorHotels certified review
Anonymous Friends - 29/06/2017
« The AC worked very poorly. The breakfast was not very good and neither was the service. »

The hotel was dingy , dark and needs some tender loving care. Would not recommend this hotel to anyone.

AccorHotels certified review
Car T. Friends - 25/06/2017
« Good hotel in Czestochowa »

Good location for traveeler by car, bigger room than in Ibis hotel chain. Rather expensive breakfast.

AccorHotels certified review
Tomasz Business - 17/06/2017

Excelence room !!!!!!

AccorHotels certified review
Pauline Couples - 16/06/2017
« Hotel close to Jasna Gora »

Very good breakfast and excellent situation

AccorHotels certified review
Joanna Business - 11/06/2017
« Average »

The customer service excellent. The rest - average.

AccorHotels certified review
Laurent Business - 10/06/2017
« Could easily do better »

Bonjour, While the breakfast is good with a good service, it is different for the room. I had the nb 107, there was a water leak in the bath room (I said it when I left). The noise is really high due to the road which has traffic all night, so I could not sleep good. Also the air conditioning is not working, just ventilation is available and the room was too warm. After the second night, when I came back, the carpet and the small towel disappeared from the bath room, letting only the large towel available. Parking side, it is quite small, considering the size of the hotel, it should be bigger.

AccorHotels certified review
James N. Families - 10/06/2017
« Lack of customer service. »

Problem #1 - After entering the room the first time, I tried to exit the room to get my bags in the hallway and the doorknob came off in my hand. When I took this to the front desk, they called a repairman. Despite my traveling a long distance, and being very tired, they would not assign me a different room, despite other rooms available for customers who had not checked in yet. I waited in the lobby for the half hour while the repairman looked at the door for my room. After that, the repairman could not repair the inside door handle, and told me to use the knob for the deadbolt as a doorknob. Problem #2 - When I went to make coffee in the room, the heating element in the kettle was very rusted, and bits of rust were flaking off the element. I took this to the front desk, and asked the person behind the desk if she would drink out of this kettle. She said she would not. She said she could not replace the tea kettle right now because the hotel was booked full! She said she would try to replace it late. I gave her the tea kettle and I never heard back from her or anyone. Problem #3 - My grandson was taking medicine that needed to be refrigerated. We went to the front desk and asked about keeping it in a refrigerator somewhere for a couple of hours after we checked out, while we were visiting Jasna Gora.. The person at the front desk said we could keep it in the refrigerator in the room as long as we were back by 1pm. When we got back at 12:30, we went to the room and the medicine was not in the refrigerator. The maid had taken it out, but at least she kept it and did not throw it out. Lack of cooperation among staff in this case. I was glad I planned to stay only one night in this hotel.

AccorHotels certified review
Nigel Friends - 09/06/2017
« Excellent experience »

We arrived in Munich having booked a hotel only to find they had cancelled our booking and sold our rooms. Mercure were able to accommodate us and did so charmingly and helpfully.

AccorHotels certified review
Janusz M. Couples - 05/06/2017
« Great »

An amazing staff,very comfortable bed ,great accessories.

AccorHotels certified review
Uwe Business - 31/05/2017
« Everything was fine, just no fitness room. »

very kind staff

AccorHotels certified review
Anonymous Solo - 28/05/2017
« Great location, good service, bad shops. »

Very satisfying. Concierge was able to answer questions. Location is perfect between Jasna Góra and main boulevard.

AccorHotels certified review
Anonymous Families - 24/05/2017
« Gut »

Gut

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