Hotel Mercure Zakopane Kasprowy 3 stars

TripAdvisor rating 4.0/5 1,318 reviews
Hotel Mercure Zakopane Kasprowy
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • KRAKOW BALICE
  • Early check-in/Late check-out
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Mercure Zakopane Kasprowy

Szymaszkowa str
34 500
zakopane
poland

Tel: +48182024000

Fax: (+48)18/2024024

Contact email

Check-in from 16h00

Check out up to 12h00

  • ZAKOPANE - KOSCIELISKO :   HOTEL

  • By plane

    KATOWICE PYRZOWICE At 160km / 99.43 miles

  • By plane

    KRAKOW BALICE At 105km / 65.25 miles - Shuttle paying

  • By helicopter

    KRAKOW BALICE At 105km / 65.25 miles

  • By helicopter

    NOWY TARG At 25km / 15.54 miles

  • By car

    A4 At 100km / 62.14 miles

  • By car

    E50 At 100km / 62.14 miles

  • By train

    NOWY TARG At 25km / 15.54 miles

  • By train

    ZAKOPANE At 4km / 2.49 miles

GPS :49.295553, 19.931204

Our accommodations

Choose from a range of options: our Standard Rooms with view of the Tatras or Gubalowka, or Superior Rooms, renovated Deluxe Rooms and Apartments with a view of the mountains. Rooms with a view of the Tatras also have a balcony.

Standard Room with twin beds.

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard twin room with views of the Tatras.

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with double bed.

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard double room with views of the Tatras.

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with double bed.

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior double room with views of the Tatras.

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with twin beds.

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior twin room with views of the Tatras.

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 large bed

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 large bed and views over the Tatra Mountains

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with twin beds that can be put together

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with twin beds that can be put together and views over the Tatra Mountains

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite with king-size bed and views of the Tatras.

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GRAND KASPROWY

Type of cuisine: International

The restaurant offers international a la carte dishes including Alpine specialties - fondue or raclette - as well as traditional mountain dishes. You can select a wine from our Grands Vins Mercure wine list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ZAKOPANE

Type of cuisine: International

The meals in the restaurant are normally served in the form of a themed buffet: A Taste of France, Regional Buffet, Old Polish Feast, Alpine Buffet and many others.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KASPROWY PRZYCUP

Type of cuisine: Regional

A wooden inn in the regional style with traditional mountain cooking, live music and folk decoration. We are open every year from April 1 to December 19 on request from our guests.

PANORAMA

Photo non contractuelle / Strictly non binding

The Bar Panorama is located on the first floor and offers a wide selection of drinks, juices, beer, liquor, cocktails and snacks. The beautiful views over the Tatras mountains from the Bar Panorama will keep you entranced all year round.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 708 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Hotel Mercure Zakopane Kasprowy

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

269 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,318 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

dirty and old

Customer review rating 4.3/5

Ronny Solo - 02/05/2019 AccorHotels certified review

I booked one night. As I arrived, i saw a old Hotel with a nice Location. The staff at the Reception was friendly. I get an upgrade to a room in the highest Floor. So far, so good. As I arrived in the room, the blanket was dirty. I called the Reception and they send me the house keeping. The Lady get the blanket and i heard nothing during the next 30 minutes. Under the blanket, on the matress there was a lot of Long black hairs...disgusting! After my call at the Reception they told me that i have to change the room and the house keeping is Controlling the new one. I come the the new room, checked the bed and was shocked. There was a lot of black hairs on the pillow and on the blanked. I called the Reception again...they controlled and checked nothing! I cabged now the room from the 7th Floor to the 4th Floor. This room was nearly clean. I travel a lot, but I never saw such kind of dirtyness. That was the reason i canceld the second night.

Excellent Service & Atmosphere

Customer review rating 4.3/5

Nxm Couples - 30/01/2019 AccorHotels certified review

We had a very enjoyable stay thanks to the wonderful staff of the Hotel. The Hotel also offers a wonderful authentic atmosphere of the Tatra Mountain region, from the moment you enter the main lounge. Excellent location for skiing as the ski lift is next to the Hotel and the Hotel is also very close to Gubalowka and the main promenade Krupowki. Additionally, the hotel offers a Mercure Shuttle from the hotel to the city center, main train/bus station, various other tourist locations and Kasprowy Wierch. The main restaurant Grand Kasprowy is beyond excellent. The chef prepares a delicious Rib Eye Steak 500g cooked to order and to specification. Everything ordered was absolutely delicious, the Prawns, the Spaghetti Carbonara, the apple pie. It was all presented well and tasted delicious. Excellent servers and wait staff also. Very experienced and professional. The restaurant has sweeping views of the mountains. One mistake of mine was misunderstanding the room types when I made my reservation. I strongly recommend everyone and anyone books a Deluxe room with the view of the Tatra Mountains. I do not recommend the standard or superior rooms, even with the view. The hotel is renovating their guestrooms but still has not completed all rooms. This was the only downside to our stay. However, this was my fault for booking the wrong room type. Most Mercure Hotels have two room types, Standard and Privileged but this Hotel offers many different options. Regardless of this, everything else was wonderful. The Hotel even offers cinema night and has a fantastic Spa & Wellness center along with pool.

Wanderfull

Customer review rating 4.3/5

Vitaliy Families - 29/12/2018 AccorHotels certified review

Nice location, friendly stuff, excelent view from the room. Ski sloap nearby!

Great choice for families with children. Lonely views from the balcony

Customer review rating 4.3/5

Emilia Families - 04/08/2018 AccorHotels certified review

Very good service, delicious meals with great choice, many attractions for children, good starting point to the mountain trips but peaceful and quite location with amazing view over Tatra mountains. Geothermal swimming pool nearby -aditional attraction.

Comfortable room with a great view of the Tatras mountains.

Customer review rating 4.3/5

Victor Couples - 30/07/2018 AccorHotels certified review

No complaints with the room; it was excellent with a great view. I removed 3 stars because of construction noise in one of the mornings. Construction workers could have waited till noon to start making loud noises. The buffet breakfast was also very good. Hotel staff was very helpful during check-in and customer support lady was very helpful in giving tips on where to hike, eat, and how to get around.

average hotel in mercure network

Customer review rating 4.3/5

Alex Families - 28/06/2018 AccorHotels certified review

The hotel is old I have contacted email support but received a reply over 3 days. Water pool on the hotel is not worked about 8 months.

OK but can be better

TripAdvisor rating 4.0/5

AniMic Couples - 29/05/2018 TripAdvisor review

Overall ok stay. I had standard room and it's comfortable but not really nice - it's just old and has no atmosphere - that would be good but 20 years ago - now even simple private rooms are more cosy. Maybe the other rooms are better (at least they look better in hotel folder). There is plenty of space to park a car but it is paid (in my opinion should be free for hotel guests). Restaurant is nice a with good food, lobby and reception area also with beatiful decor. Staff ok, doing their job but without going behind towards more positive attitude. I may give this hotel a try again but with booking better room (or being upgraded when my status is changed).

Dear Guest, thank you for choosing hotel Mercure Kasprowy Zakopane for your stay and for sharing your experience. We are very pleased that you appreciate our cusine as well as lobby and reception design. We are gradually renovating the whole hotel. In addition to lobby and bar, our apartments and Delux rooms are already done. Hope we will have the pleasure of welcoming you in Mercure Kasprowy Zakopane again. Yours sincerely, Sebastian Nocuń, General Manager

great services,great location great breakfast

Customer review rating 4.3/5

Antonio C. Families - 12/02/2018 AccorHotels certified review

almost every year i spent some weekends in your Hotel and the experience is always very good

Christmas Holiday

TripAdvisor rating 4.0/5

Mariusz S Family - 02/01/2018 TripAdvisor review

Very nice location of the hotel, with the view of tatra mountains and just next to ski line on Szymoszkowa. Hotel is nicely equipped, renovated in the folcroric design, giving the mountain (góralską) atmosphere. The variety of food on bufet breakfast should satisfy various preferencess, both for main dishes, as well as fruit and vegetables. Restaurant serves delishious disches, but with small choice of fresh prepared on show cooking place.

Dear Mr. Mariusz S, Thank you for your lovely review about your recent stay with us on TripAdvisor Community. I am truly grateful for your review and noticing the hotel values, convenient location, rich breakfast buffet with the wide selection of well as fruit and vegetables. I will not fail and share your comments with the team, as this will certainly motivate them to keep up the good work. The hotel is trying to keep up with the times, be modern, but also keep highland folk arrangements. In the near future we will be renovating subsequent parts of the hotel. Again, thank you for being our Guest and sharing your feedback wih us, please rest assure that we just can not wait to welcome you again in the newly renovated interiors of Mercure Kasprowy in Zakopane. Yours sincerely, Sebastian Nocuń Dyrektor Generalny

nice stay

TripAdvisor rating 4.0/5

Clemsoniasta Family - 25/09/2017 TripAdvisor review

Nice stay, spacious apartment, although the summers are already long past. Retro decor compensates window view, the helpful staff, amazing location of the hotel, excellent breakfasts and room rate promotion. I will definitely stay here again during my next stay in Zakopane, although I will rather choose one of the renovated rooms.

Dear Guest, Thank you for choosing and trusting us. It is highly relevant and equally important for us to know every step of your experience at Mercure Kasprowy. Needless to say I was delighted to read your survey following your recent stay with us. I am mostly pleased that you valued our location staff and services. It is targeted to satisfy all tastes indeed. I feel happy, therefore, that it’s been achieved. For us it’s an enormous compliment, and it makes us proud and encourages to improve in a better service every day. Yours sincerely, Sebastian Nocuń General Manager

Disapointment

TripAdvisor rating 4.0/5

Nachman I Family - 21/09/2017 TripAdvisor review

We arrived on sunday to the impression that we got the two worst rooms in the hotel. Extremely far from each other and obviously unwelcoming/. One of them was near a machine room. and its sound did not stop during the night.

Dear Guest, Thank you for choosing Mercure Kasprowy a for your recent stay in Zakopane and taking the time to share your experience with us. I would like to apologize for all inconvenience you felt and for disappointing you. Please accept my sincerest apologies for some inconveniences that you have experienced during your stay. I am very concerned with the situation. Thank you once again for your valuable feedback and matters which we will take into consideration. We hope that despite this recent experience you will decide to give our hotel another chance and stay in one of our already renovated rooms, as I am sure that they will meet or even exceed your expectations. We strongly believe that next visit will bring only a positive moments and will turn this previous bad experience in a good one. Yours sincerely, Sebastian Nocuń General Manager

mrs m K.

Customer review rating 4.3/5

Anonymous Friends - 11/09/2017 AccorHotels certified review

everything ok no complaints

Fantastic except room service

Customer review rating 4.3/5

Anonymous Friends - 24/08/2017 AccorHotels certified review

Everything was amazing except we could not reach the room service and they were not nice to us

A good price quality balance with great staff.

Customer review rating 4.3/5

Heiko T. Couples - 10/07/2017 AccorHotels certified review

Good but rather expensive parking situation for an outdoor parking lot. Very friendly and professional desk personnel. Open areas clean and designwise "fresh" for the eyes. Bar could be open longer than 11 pm. Friendly staff. Great terrace. Our room 135 was clean. One waterspot on a wall. And some black dust from old television behind the new flatscreen. Checkout: perfectly cooperative and friendly.

Very nice trip

TripAdvisor rating 4.0/5

496mariang Solo travel - 05/06/2017 TripAdvisor review

A great welcome and a fruit package waiting for me in the room. The staff were very helpful. I was very helpful in late checkout. The minibus is right next to the cable car to Kasprowy wierch. Breakfast was a great choice of meals. A heated indoor pool and a dry sauna are included in the room rate. Beautiful.

Dear Guest, I can’t tell you how delighted I am to read about your recent experience of Mercure Kasprowy Hotel. It was a huge pleasure for us to have you staying. Thank you for taking the time to review the hotel on TripAdvisor, this is of a great value to us and it is appreciated. I hope to have the pleasure of welcoming you back to the hotel in the near future and thank you for choosing to stay at Mercure Kasprowy Hotel. Warm regards, Sebastian Nocuń General Manager

Terrible customer service

TripAdvisor rating 4.0/5

johnlee206 Friends getaway - 25/01/2017 TripAdvisor review

I had problems in my room which I complained about every day but nothing was done. I sustained an injury because of my leaky shower making the floor wet & slippery. Reception staff just shrugged their shoulders and made empty promises. I have written an email of complaint but just received the standard reply! None of our rooms saw a cleaner for the duration of our trip (5 days)!

Dear Guest, thank you for your feedback. I am truly sorry to hear about this situation. I assure you that we will check it and do our best to improve room and customer service. High standard of service is our priority. Again sorry for the inconvenience caused and I do hope to welcoming you back in the near future. Sincerely, Sebastian Nocuń General Manager

A business stay

TripAdvisor rating 4.0/5

Wojciech W Business - 14/01/2017 TripAdvisor review

Great location, and after the renovation the hotel look amazing inside, as always got an upgrade to apartament as a platinium member, thank you very much and see you soon. Only one thing - why the rooms are not cleaned every day?

Dear Wojciech, thank you for your comments regarding your stay at the Mercure Kasprowy Hotel. It is always a pleasure to receive a positive feedback! We hope you will visit us again. Sincerely, Sebastian Nocuń General Manager

Deflated

TripAdvisor rating 4.0/5

Chris B Family - 13/12/2016 TripAdvisor review

We booked a 3 night break through the Accor Le Club loyalty membership site for my wife's birthday and to soak up the typical pre Christmas atmosphere. what a bad mistake this was. the hotel rooms are terrible and in dire need of refurbishment. the wallpaper was grubby and the room felt dirty. there was building work taking place of which we were not pre warned of. On day of arrival we (4 adults) stood at reception with luggage and were totally ignored by staff on the desk who were talking amongst themselves and totally oblivious to us being there to check in. finally i was greeted with a stern YES. wow what a welcome. the reception area and public spaces were taken over by all of this on day 2 as the conference started and desks were placed in the main public area for people to register, along with large advertising boards. we ate breakfast the first morning which was ok but on day 2 we were told this would be held downstairs and to our horror we were sat with all the conference delegates in one large room. it was a scrum to get anywhere near the food and one can only compare it to a feeding frenzy at the zoo. ot was obvious the conference was priority as this was big money and other guests were forgotten about. the staff on reception had no idea of how to speak to guests. each time i approached the desk it was a case of YES. no good morning or can i help you sir. I speak a little Polish but they all spoke perfect English and understood. i would have liked to have been given the oppurtuinty to share my views on check out but i was not once asked if everything was alright or if we enjoyed our stay. instead i decided it would have been a waste and would rather do my own review so others can make their own decisions. the hotel could be a great place and i called in to it over 15 years ago for a meal and drink and thought one day i would like to stay, hence the reason for choosing. it is a taxi ride to the centre but with 4 of us it worked out at £1 each or 20 Zloty. with refurbished rooms and staff training it could be a lovely place but for now there are numerous other hotels in town cheaper and better, and I for one will not consider staying here again any time soon.

Dear Guest, Thank you for your opinion. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Kasprowy Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Nocuń General Manager
Customer review rating 4.3/5

Anonymous Couples - 11/07/2016 AccorHotels certified review

very nice, pleasant stay, bit too short but we will catch up next time. Our room has been refreshed recently, only a balcony is still bit old fashioned (like some others areas of the hotel like a bar terrace and shower area at a swimming pool; I hope the changes will be progressing).

Customer review rating 4.3/5

Anonymous Families - 04/03/2016 AccorHotels certified review

hotel really needs refurbishing - rooms, especially bathrooms are terrible - in mine tiles on the floor we broken and falling apart. really good food and great overall program for kids

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in zakopane