Hotel - Hotel Mercure Zakopane Kasprowy
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Mercure Hotel

Hotel Mercure Zakopane Kasprowy

Szymaszkowa str 
34 500  ZAKOPANE
POLAND

640 reviews
TripAdvisor Rating Based on 640 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Garage PLN 60, unattended car park PLN 35, secure PLN 50, buses PLN 100 per day (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor unheated pool (Paying)
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Garage PLN 60, unattended car park PLN 35, secure PLN 50, buses PLN 100 per day (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • KRAKOW BALICE
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium (Paying)
  • Babysitting on request
  • Clay tennis court
  • Other sports activities
    • Darts
    • Jogging track
    • Table tennis
  • Skiing
    • Ski school facilities (Paying)
    • Downhill skiing
    • Ski hire facilities (Paying)
    • Ski rack facilities

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a Standard Room with a king-sized bed or a double room with a view of the Tatras mountains or the Gubalówka, or a Superior Room or Apartment with a view of the mountains. Rooms with a view of the Tatras mountains have a balcony.

  • 288 rooms
  • 113 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 33 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • TV with on-screen billing info
    • Crib on request
    • Computer
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 62 reviews

Our guest reviews for Hotel Mercure Zakopane Kasprowy

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 640 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Heiko T. Couples - 10/07/2017
« A good price quality balance with great staff. »

Good but rather expensive parking situation for an outdoor parking lot. Very friendly and professional desk personnel. Open areas clean and designwise "fresh" for the eyes. Bar could be open longer than 11 pm. Friendly staff. Great terrace. Our room 135 was clean. One waterspot on a wall. And some black dust from old television behind the new flatscreen. Checkout: perfectly cooperative and friendly.

TripAdvisor certified review
Solo travel - 05/06/2017
« Very nice trip »

A great welcome and a fruit package waiting for me in the room. The staff were very helpful. I was very helpful in late checkout. The minibus is right next to the cable car to Kasprowy wierch. Breakfast was a great choice of meals. A heated indoor pool and a dry sauna are included in the room rate. Beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I can’t tell you how delighted I am to read about your recent experience of Mercure Kasprowy Hotel. It was a huge pleasure for us to have you staying. Thank you for taking the time to review the hotel on TripAdvisor, this is of a great value to us and it is appreciated. I hope to have the pleasure of welcoming you back to the hotel in the near future and thank you for choosing to stay at Mercure Kasprowy Hotel. Warm regards, Sebastian Nocuń General Manager

TripAdvisor certified review
Friends getaway - 25/01/2017
« Terrible customer service »

I had problems in my room which I complained about every day but nothing was done. I sustained an injury because of my leaky shower making the floor wet & slippery. Reception staff just shrugged their shoulders and made empty promises. I have written an email of complaint but just received the standard reply! None of our rooms saw a cleaner for the duration of our trip (5 days)!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your feedback. I am truly sorry to hear about this situation. I assure you that we will check it and do our best to improve room and customer service. High standard of service is our priority. Again sorry for the inconvenience caused and I do hope to welcoming you back in the near future. Sincerely, Sebastian Nocuń General Manager

TripAdvisor certified review
Wojciech W Business - 14/01/2017
« A business stay »

Great location, and after the renovation the hotel look amazing inside, as always got an upgrade to apartament as a platinium member, thank you very much and see you soon. Only one thing - why the rooms are not cleaned every day?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wojciech, thank you for your comments regarding your stay at the Mercure Kasprowy Hotel. It is always a pleasure to receive a positive feedback! We hope you will visit us again. Sincerely, Sebastian Nocuń General Manager

TripAdvisor certified review
Family - 13/12/2016
« Deflated »

We booked a 3 night break through the Accor Le Club loyalty membership site for my wife's birthday and to soak up the typical pre Christmas atmosphere. what a bad mistake this was. the hotel rooms are terrible and in dire need of refurbishment. the wallpaper was grubby and the room felt dirty. there was building work taking place of which we were not pre warned of. On day of arrival we (4 adults) stood at reception with luggage and were totally ignored by staff on the desk who were talking amongst themselves and totally oblivious to us being there to check in. finally i was greeted with a stern YES. wow what a welcome. the reception area and public spaces were taken over by all of this on day 2 as the conference started and desks were placed in the main public area for people to register, along with large advertising boards. we ate breakfast the first morning which was ok but on day 2 we were told this would be held downstairs and to our horror we were sat with all the conference delegates in one large room. it was a scrum to get anywhere near the food and one can only compare it to a feeding frenzy at the zoo. ot was obvious the conference was priority as this was big money and other guests were forgotten about. the staff on reception had no idea of how to speak to guests. each time i approached the desk it was a case of YES. no good morning or can i help you sir. I speak a little Polish but they all spoke perfect English and understood. i would have liked to have been given the oppurtuinty to share my views on check out but i was not once asked if everything was alright or if we enjoyed our stay. instead i decided it would have been a waste and would rather do my own review so others can make their own decisions. the hotel could be a great place and i called in to it over 15 years ago for a meal and drink and thought one day i would like to stay, hence the reason for choosing. it is a taxi ride to the centre but with 4 of us it worked out at £1 each or 20 Zloty. with refurbished rooms and staff training it could be a lovely place but for now there are numerous other hotels in town cheaper and better, and I for one will not consider staying here again any time soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your opinion. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Kasprowy Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Nocuń General Manager

AccorHotels certified review
Anonymous Couples - 11/07/2016

very nice, pleasant stay, bit too short but we will catch up next time. Our room has been refreshed recently, only a balcony is still bit old fashioned (like some others areas of the hotel like a bar terrace and shower area at a swimming pool; I hope the changes will be progressing).

AccorHotels certified review
Anonymous Families - 04/03/2016

hotel really needs refurbishing - rooms, especially bathrooms are terrible - in mine tiles on the floor we broken and falling apart. really good food and great overall program for kids

TripAdvisor certified review
Couples - 14/01/2016
« Good Location, hotel services not as expected »

I stayed, for an early ski holiday. I found the hotel to be in a good location with real door to door skiing. The rooms were of a good mercure standard. The negatives about the stay. Found the service really inconsistent. Check in was as expected for a platinum accor member but the room service, bar, and reception disappointed after check in. For instance, asked about the room service menu to the reception as no menu in room. I was told I need to talk to the bar. The bar did have a menu but was very limited. Was given a complementary bottle of wine, but no cork screw. enquired at bar if I could have a cork screw and was told to bring the bottle down to be opened. Small things, but not what I expected. Probably the most shocking things of the stay, was I asked for a double shot coffee. the standard coffee price was on the high side for Poland but I was ok. But because I asked for a double shot, in this hotel it means I double the price. 22 zlty for a double shot flat white is getting on the high end even for London hotels. Would of made more use of the facilities if I hadn't been scared off by the coffee episode. The rooms lacked in room mini bar, and hair dryer was rather in effective. But in general were well fitted out, and comfortable. Although bed did have some sort of weird mattress protector and the heater made a ticking sound. Would I use this hotel again, Yes for the location to the ski field, view and balcony. room to improve yes especially in service.

AccorHotels certified review
Anonymous Friends - 05/01/2016

WYŚMIENITY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

TripAdvisor certified review
Family - 24/08/2015
« Holiday »

This is our fourth time in this hotel but for this time we were very disappointed. Seems the standards goes down, making my mind to search for an other hotel next time. We all love Poland and specially Zakopane for it's wonderful landscapes, good foods, moderate prices and friendly people but the experience with this hotel was terrible for this time. At check-in, our request for connecting rooms was not met. Moreover we got rooms at different floors. People at the front desk need proper training. When talking to me they answer phone or talk to other guests which is not polite. The carpet in the room had dust, dirty and spots all over. The room was not properly cleaned in four days. The worst were the towels, looks grey and bad smelling. We asked to be replaced, received other but very poor too. I suppose during peak periods more staff should be request in the hotel.

TripAdvisor certified review
Family - 25/02/2015
« We have had a good time for eight years.Staff on the front desk need more training. »

The hotel is very nice. It is warm and comfortable and convenient for the slopes. The skiing is for beginners and families. We have stayed in the hotel for 8 years and had a good time. The problem is the front desk staff. We had asked by email for a transfer by the hotel bus from the airport to the hotel which did not turn up. This is the second time that this has happened to us. The first time was not a problem as it was early in the day and we got the service bus which was very cheap. This year it was late at night. The explanation was that they had picked up a family with the same name as us and had left us stranded at the airport. The explanation was very confusing and was the third explanation we got for the same event. We were collected by another bus company who had space for us. We used that company for all our needs that week. Front desk staff are not approachable at all. They sigh and groan when you ask them for any information or services. We have now been able to avoid the staff as much as possible. All other staff in the hotel are most welcoming. The start of the holiday did have a negative effect on the first few days but we managed to enjoy the rest of the holiday. The front desk staff made us stand at the desk for 1/2 hour at the end of the stay while they sorted out our final payment, which was 16 zloty (£3).The efficiency of the front desk is our only complaint about a holiday we have enjoyed for 8 years in a row.

TripAdvisor certified review
lexus1234 Couples - 13/09/2013
« end of season comfort »

despite the time chosen we found many shops open and a wonderful atmosphere in town.The shuttle bus was ideal. Our Hotel seemed to have all we needed and despite good trips out we ate in at night as the standard of food was so good and reasonably priced. Seating areas around the hotel made it relaxing to read,look at the views and you never felt in the way.The huge pool never seemed occupied so it was a perfect place to unwind after a good day out.

TripAdvisor certified review
Ian146 Family - 20/08/2013
« The best choice for family »

The hotel with great location offered what was needed for longer weekend stay with family. It has all what is needed to rest w/o bothering your mind. Great food, all amenities such such as swiming pool (indoor) as well as nearby outdoor water park. Children can enjoy animation and day care with professional supervision as well as a evening cinema entertainment during vaction season. The only thig missing was the air comditionned room.

TripAdvisor certified review
Family - 18/07/2013
« Wonderful experience »

Enjoyed every moment at this hotel.wonderful breakfast in a breakfast room with stunning view of the mountains.rooms were comfortable and cosy .would recommend this hotel and looking forward to visiting it again. Only problem was that the pool area was noisy because of swimming lessons

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, dear Madam, Thank you for taking time to write your concern about your stay. We did enjoy it, and I will communicate your comment to my staff and to the swimming pool staff, in order to prevent future occurence. At Mercure, we strive to continuously improve the quality of service, and your feedback is very important for us. We appreciate your sharing, and we do hope to welcome you very soon at Mercure Zakopane Kasprowy. Sincerely, Philippe Campagno General Manager

TripAdvisor certified review
abubrow Solo travel - 12/07/2013
« Lots of hotel here. »

Very nice hotel, but a bit out of town (about a 15 minute walk). Good fitness facility. Nice room. Terrific breakfast spread, especially if you can get it included in your booking. Staff is proficient in English. (At least much better than my Polish.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, I do appreciate the time taken for sharing with us, your concern about the Mercure zakopane Kasprowy. I will share your comment with my manager team, tomorrow morning during the briefing. Thanks lot for your feedback and we do hope to have the opportunity to srve you again in the futur. Sincerely, Philippe Campagno General Manager

TripAdvisor certified review
Friends getaway - 08/07/2013
« It really must be tried!! »

Have stayed at several Accor Group hotels and have never been disappointed, Mercure Kasprowy is no exception. The staff on arrival were very efficient, the rooms (we had 4) were all roomy and clean. Our Polish family who dropped us off were also impressed as, during the Communist regime this was the place to stay in Zakopane. It may be a little tired now but dont let this detract from staying as the views up the Tatra Mountains are stunning. Really wish we could've stayed for more than one night, but we were on a very short stay in Poland. Two matters of slight criticism..my wife and I both hate plastic shower curtains, and the hotel is a reasonable distance, but gentle walk from the town centre..however the taxi fares are extremely reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, dear Madam, We would like to thank you for taking time, and sharing with us your stay at Mercure Zakopane Kasprowy. It is a pleasure to receive this feedback, coming from few rooms. I did understand your comment about the plastic curtains in the bathroom, and I just would like to inform you, that during general renovation of room, all plastic curtains will be replace by shower cabin on bath. Once again, thank you for sharing with us your comment, we did appreciate it. Sincerely, Philippe Campagno General Manager

TripAdvisor certified review
Couples - 19/04/2013
« Weekend in Mercure Hotel Kasprowy - Zakopane »

Perfect for holiday tours. Everything good quality. Breakfast fresh and wide choice of meals. Nice swimming pool with a nice view of the most attractive parts of Tatra Mountains. Some quests were very noisy in night time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you very much for your comment. We do appreciate your concerns about the Mercure Zakopane Kasprowy. I will share your comment with my staff, and the security company about the noise during the night. I'm sure it will encourage us to continuously improve the quality of our services. Thank you again, and we do hope to have the opportunity to welcome you again in the near futur. sincerely, Philippe Campagno General Manager

TripAdvisor certified review
Family - 18/03/2013
« good but not excellent »

1. hotel needs a major renovation. 2. looks like from the 80's. 3. playground closed in March - why? 4. fantastic view from the windows. 5. breakfast very good but too expensive for a longer stay 6. fatal road around the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, dear Madam, Thank you for sharing with us your concern regarding your stay in the Mercure Zakopane Kasprowy. Your feedback about mini-club and breakfast is very important for us. I would like to inform you that we already manage the renovation of the road and we are now preparing plan for the hotel. We did appreciate your comment and it is our hope that you will give us the opportunity to better serve you in the near futur. Sincerely, Philippe Campagno General Manager

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