Hotel Mercure Poznan Centrum 4 stars

TripAdvisor rating 4.0/5 701 reviews
Hotel Mercure Poznan Centrum
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 50.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • POZNAN LAWICA
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Poznan Centrum

Ul. Roosevelta 20
60-829
poznan
poland

Tel: +48618558000

Fax: (+48)61/8558955

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRPORT LAWICA :   78 BALTYK

  • GORCZYN - MILOSTOWO :   8 KAPONIERA

  • POLABSKA - DEBIEC :   10 KAPONIERA

  • By plane

    POZNAN LAWICA At 6km / 3.73 miles - Shuttle paying

  • By car

    WARSZAWA - BERLIN At 4km / 2.49 miles

  • By train

    POZNAN GLOWNY At 0.5km / 0.31 miles

GPS :52.408272, 16.912071

Our accommodations

Choose from a range of options: a cozy Standard Room, or a spacious Superior or Privilege Room and take advantage of our wide range of additional services.

Standard Room with 1 single bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 33
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 33
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard room with twin beds

  • Max. number of persons: ‌2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with twin beds

  • Max. number of persons: ‌3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with two Single Beds

  • Max. number of persons: ‌3
  • Area: From 33
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 2 separate beds

  • Max. number of persons: ‌2
  • Area: From 33
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom: Become an explorer

  • Max. number of persons: ‌3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with one double bed

  • Max. number of persons: ‌2
  • Area: From 100
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

Our restaurant is located on the ground floor and serves buffet breakfasts, lunches and à la carte dishes. Enjoy our delicious menu that combines regional and international cuisine.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

A real culinary revelation, Winestone delights with its wide choice of wines from around the world and outstanding dishes served on stone pads. Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 248 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Hotel Mercure Poznan Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,204 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

701 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very pleasant stay

Customer review rating 4.5/5

Bradley M. Business - 08/06/2019 AccorHotels certified review

It was pleasant. The room was lovely and staff very helpful and hospitable.

Dear Mr. Bradley, We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the high temperature in he room. During your stay temperatures in Poland were much higher than Spain or Italy. It seems that those were challenging days also for our AC system. We hope that during your next visit in Poznań you will give us the pleasure to welcome you again. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznań Centrum P.S. Fingers crossed for your Keto diet! We know it is a challenge, but very rewarding one.

Superb service

Customer review rating 4.5/5

Ole Solo - 06/06/2019 AccorHotels certified review

Comming at the hotel at 11 pm everything went super smoothly. The front staff was super friendly. I got an upgrade and a piece for cake wated for me. Only minus, you could not open to window - so the room had a strange smell to it

Good but bed was far too hard

Customer review rating 4.5/5

Jack Business - 06/06/2019 AccorHotels certified review

The communal areas are lovely. However the room I was in hard a bed that was extremely hard. Over the two nights I stayed I think I got around 8 hrs sleep combined. The breakfast also seemed sparse in terms if hot food on offer but plenty of cold meats which were lovely.

Dear Mr. Jack, thank you for your kind opinion and nice words. I hope we did our best to help you with the mattress. I do hope that you let us know. True, that all of our mattresses have the same softness level, we could offer you a duvet underneath for example. When it comes to hot dishes in breakfast buffet, our chef can prepare you upon request scrambled or fried eggs, omelette or heat something up in case you find it too cold. During your next stay in Poznan please be so kind and let us know how can we satisfy you more. Our breakfast waitresses are always ready to help. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznań Centrum

Mr.

Customer review rating 4.5/5

Alec L. Business - 05/06/2019 AccorHotels certified review

very nice new rooms

Nice stay on the 7th floor

Customer review rating 4.5/5

Imi Business - 03/06/2019 AccorHotels certified review

Very comfortable stay during harsh time for the hotel ( the computer system was down when I arrived) . The receptionist found a way to let me in - she sent a porter!!!

Superb quality for a good price! The best hotel in Poznan!

Customer review rating 4.5/5

Tomasz Solo - 01/06/2019 AccorHotels certified review

- the best location you can imagine - the best rooms you can have - the nicest staff (especially during breakfast) you can experience - Wifi with very good performance and coverage - very clean

Customer review rating 4.5/5

Dorota P. Families - 26/05/2019 AccorHotels certified review

Very clean and tidy excellent breakfast menu

Excellent in cleanliness, staff behavior and organization. You need to improve on the food delivery. Meal delivery was below expectation. Too basic no variety

Customer review rating 4.5/5

Philip E. Business - 25/05/2019 AccorHotels certified review

The room was neat, staffs were well behaved but your canteen need improvement in term of meal delivery. It was too basic with no variety

Customer review rating 4.5/5

Adam Business - 24/05/2019 AccorHotels certified review

Very good bussines hotel - highly reccommended

well done

Customer review rating 4.5/5

Spunk Business - 24/05/2019 AccorHotels certified review

OK,

ja MAY 2019

Customer review rating 4.5/5

Ja Solo - 24/05/2019 AccorHotels certified review

VERY GOOD

I always find the Hotel Mecure a clean and pleasant place to stay

Customer review rating 4.5/5

Anonymous Business - 23/05/2019 AccorHotels certified review

I have stayed at the Hotel Mecure a number of times now on business trips. I have always found it to be very well organised which makes my trip more relaxing. The breakfast has a good variation and the reception staff are very helpful.

Good overall

Customer review rating 4.5/5

Lorenzo Business - 20/05/2019 AccorHotels certified review

Pretty OK, comfy room (although: no electrical plugs near the bed). Good breakfast.

Dear Mr. Lorenzo, thank you very much for your opinion and kind words. Those are great news for us that you have enjoyed your stay in our hotel. Sorry for all the possible inconveniences, especially for no electrical plugs near the bed. We hope that during your next visit in Poznań you will give us the chance to welcome you in our higher standard rooms where next to bed you can find electrical and USB plugs. Hoping to see you soon, Kind Regards, Agnieszka Lange Front Office Shift Ledaer Mercure Poznań Centrum

Level of service at highest level

Customer review rating 4.5/5

Marcin S. Business - 20/05/2019 AccorHotels certified review

Again, my stay at Mercure Poznan Centrum was excellent. Starting from customer service at the reception during check-in, through cleanliness and preparation of the room, ending with great service and a nice atmosphere in the restaurant. I strongly recommend this hotel and will definitely be back there during my next visit to Poznan.

Nice hotel

Customer review rating 4.5/5

Mariola Friends - 20/05/2019 AccorHotels certified review

Good located, nice people, High quality

Good, but not great

Customer review rating 4.5/5

Miguel Business - 19/05/2019 AccorHotels certified review

It was generally good, except for people in reception, which were inpatient and unhelpful in several occasions: They didn't process my reservation well at first, and offered no apologies, they didn't quite care when a a charger that a colleague forgot on her room after checkout didn't show up, and when I inquired about express check out instead of explaining it they pushed a form for me to fill and moved on to the next person. The waiters on the restaurant were very kind though

Dear Mr. Miguel, thank you for your high score and taking time to answer the Guest Satisfaction Survey. Please accept our sincere apologies for the impression of unhelpful Front Office staff. I would like to ensure you, that Guests in general are our top priority. I do believe it is a matter of misunderstanding, as unwillingness to help and unfriendly behaviors or attitudes could only be a reason of employees emotions. But is undeniable that it should not affect your stay and your good mood. We do hope that you will give us a second try so we will be able to retrieve your trust regarding our service and priorities. Kind Regards, Agnieszka Lange Front Office Shift Ledaer Mercure Poznań Centrum

Great

Customer review rating 4.5/5

Ll Business - 16/05/2019 AccorHotels certified review

Comfortable

Cleanliness was not very good

Customer review rating 4.5/5

Anonymous Business - 16/05/2019 AccorHotels certified review

On my first evening at the hotel (Sunday the 12th of May) I ordered a dinner through room service into my room. Unfortunately there was no menu in my room so the kind service employee brought it and I made the order at the door. The next day I assumed the dishes would be cleaned away by the cleaning personnel. However, when I returned to my room in the evening, the plates and forks were still in the room. They had been washed clean but left in the room, I do not understand why. Also, as they had been washed in the sink, the drain of the sink was blocked my food rests, the water was not going down and the food rests were floating up to the sink. This was really disgusting. Also, the floors had not been properly cleaned, very obvious dirt was lying around so this was an obvious case of negligence. I reported this at the check out, the lady thanked me for the feedback but offered no apology or compensation. At breakfast as I was eating with my colleagues, some colleagues were coming as others were leaving the table. Here the restaurant personnel came to clean up the tables very quickly, which was nice, however they were spraying cleaning fluid onto the table next to mine while I was eating which was not a very pleasant experience as I had the feeling the cleaning fluid is spraying onto my food.

Dear TIINA S., Thank you for taking the time to tell me about your experience at the Hotel Mercure Poznan Centrum. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. Situations you met during your stay with cleanliness both room and plates should not happen in our hotel. I feel ashamed and I promise we will focus more on that aspect. Dear Tiina, I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. At the same time I would like to offer you 1500 LeClub points to a little bit compensate all inconveniences. Sincerely, Sebastian Marona General Manager

Pan

Customer review rating 4.5/5

Paweł Friends - 14/05/2019 AccorHotels certified review

Super.

Mrs

Customer review rating 4.5/5

Jola Solo - 13/05/2019 AccorHotels certified review

I slept very well, very friendly reception desk. Thank you

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