Mercure Gdansk Stare Miasto 4 stars

TripAdvisor rating 4.0/5 1,494 reviews
Mercure Gdansk Stare Miasto
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Hotel extras

  • Located close to the historic area of Gdansk, with beautiful views of the city.

  • Convenient, direct transport from the hotel to the airport and the city's business districts.

  • Functional meeting facilities with unique interior design.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GDANSK LECH WALESAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Other sports activities
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890
gdansk
poland

Tel: +48583210000

Fax: (+48)58/3210011

Contact email

Check-in from 14h00

Check out up to 12h00

  • AUTOBUS, TRAMWAJ :   210 Dworzec Glowny PKP

  • By plane

    GDANSK LECH WALESA At 15km / 9.32 miles - Shuttle paying

  • By boat

    POLISH BALTIC SHIPPING COMPANY At 8km / 4.97 miles

  • By boat

    STENA LINE At 30km / 18.64 miles

  • By boat

    TERMINAL PROMOWY At 8km / 4.97 miles

  • By train

    GDANSK GLOWNY At 0.4km / 0.25 miles

GPS :54.356546, 18.651961

Our accommodations

Choose from a Standard Room with the best view of the city or a Privilege Room, which offers a wide range of additional services.

Standard Room with a single bed.

  • Max. number of persons: 1
  • Area: From 20
  • Satellite/cable colour TV

Comfortable standard room with 2 single beds.

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV

Comfortable standard room with a queen-size bed.

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV

Comfort Privilege room with double bed or twin beds.

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV

MyRoom: Ride a bike in Tricity

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV

Comfortable room with 1 double bed, overlooking the Old Town.

  • Max. number of persons: 2
  • Area: From 20

Comfortable room with 2 single beds, overlooking the Old Town.

  • Max. number of persons: 2
  • Area: From 20

Suite

  • Max. number of persons: 3
  • Area: From 39
  • Satellite/cable colour TV

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great food and aromatic wine are a passion we share with our guests. In Winestone, you will find local specialties and a varied menu of dishes made from carefully selected ingredients.

Lunch

10:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

10:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KUPIECKA

Type of cuisine: International

WINESTONE

Photo non contractuelle / Strictly non binding

The bar, located in the lobby, is the hub of the hotel. Modern decor, comfortable chairs and a long bar with seating create a relaxed atmosphere. The Winestone Bar perfectly captures the exceptional character of the Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 240

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Gdansk Stare Miasto

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,914 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,494 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good, but should be improved. Water pressure is low, water does not flow well in the sink

Customer review rating 4.5/5

Dov R. Couples - 11/09/2019 AccorHotels review

Reasonable

amazing service

Customer review rating 4.5/5

Emily Families - 09/09/2019 AccorHotels review

Friendly people and good breakfast,good location

Comfortable rooms in well placed hotel

Customer review rating 4.5/5

Dave E. Friends - 09/09/2019 AccorHotels review

Easy check in by friendly staff, pleasant rooms and nice breakfast. Good location with easy access both to the old town and railway station. Hotel quite busy with conference delegates and tour parties but no problems faced by this. Was very surprised to find the bar closed at midnight meaning missing out on our complimentary drink. Staff very friendly.

Was ok

Customer review rating 4.5/5

Dgej Business - 06/09/2019 AccorHotels review

Hotel located in a perfect location and the rooms has views, but inside room, the lighting is not proper. moreover the mirror positioned just top of the toilet and next to the sink, it was very uncomfortable to wash your face, shave, even the walkway from life to the rooms are dark didn't have any atmosphere. breakfast was average especially scarblled eggs and sausages and other food items. even the basic items Juices and coffee.

Dear Mr Goldwyn, Thank you so much for leaving your review regarding stay in our hotel. We do appreciate all your comments- that showed us the areas where we still need to improve quality of our services. I've passed your opinion to the Housekeeping Manager and the Chef and together we will work on solutions for mentioned points. Hope you will visit us again, and we will be able to surprise you with high quality of our services. Kind regards, Aleksandra Wentowska Guest Experience Manager

Perfect hotel for a trip to Gdansk

Customer review rating 4.5/5

Hki Business - 05/09/2019 AccorHotels review

Very nice hotel, we enjoyed the location, in walking distance to the old town. Perfect breakfast!

Fairly good

Customer review rating 4.5/5

Anonymous Business - 04/09/2019 AccorHotels review

Location was the reason to choose this hotel. Hotel is clean and in fairly good shape. I had difficulties to find reasonable temperature in my room with really noisy air conditioning. Also bed was too soft for me. Breakfast was good. I did the check-in online, which should have speeded up the process, but in practice it didn't.

Centrally located comfort

Customer review rating 4.5/5

Anonymous Business - 04/09/2019 AccorHotels review

Everything as expected.

Satisfying

Customer review rating 4.5/5

Peter E. Solo - 02/09/2019 AccorHotels review

Convenient and relaxing

The front desk does not seem to care

Customer review rating 4.5/5

M. Z. Business - 01/09/2019 AccorHotels review

At check-in, I repeatedly told the reception that I was waiting for Finnair to deliver my checked bag to the hotel and pleass leave me a message when they receive a bag from Finnair. It took me two trips to the airport to find out the my bag was sitting behind the hotel desk for the whole day without any notification from the hotel reception. One of the reception staff, he seemed only interested in selling me the breakfast option rather than to follow up with my requests. The guest experience should be more than just a clean room.

Good day Mr M., Thank you for sharing your opinio regarding stay in our Mercure. I do my apologise we did not met your expectations- we always want to provide the highest quality of service to our Guest. I would like to uderline tht I've passed your opinion directly to our Front Office Manager and together we are working on solutions, so that situation won't happen again. As the compensation I would like to offer you 1000 points on your Le Club Accor Hotel card. Before I credit the points on your card, please contact me under e-mail: al…, to verify the loyalty card numer. Kind regards, Aleksandra Wentowska Guest Experience Manager

noisy Hotel in tghe middle of Gdansk

Customer review rating 4.5/5

Ronny Couples - 01/09/2019 AccorHotels review

We had a stay of 2 nights. We had booked the so-called junior suite. The first thing the housekeeping had to do was change the sheets as they were soiled. The neighbors were clearly heard. There is no noise insulation. Sleep was out of the question on the second night. A nightclub in the immediate vicinity played until early at 5 o'clock loud music which was clearly to hear. The suite was dark brown and without carpet. Significantly worn and has not earned 4 stars. I do not recommend this hotel any further. The staff is friendly and hard-working. The breakfast is standard and no revelation.

Dar Mr O., Thank you for sharing your opinion regarding stay in Mercure Gdańsk Old Town hotel. Please accept my apologise for all the inconvenience that you've meet during your stay. I would like to ensure you, that we always want to provide the highest quality of services to our Guests. I've passed your opinion to our Housekeeping team and Chef. Together we are working on solutions, so the mentiones situations won't occur again. Hope you will give us a chance and come back to Mercure Gdańsk Old Town hotel, so we will be able to show you how good and high quality of services we can provide. Kind regards, Aleksandra Wentowska Guest Experience Manager

Enjoyable stay at Mercure Stare Miasto

Customer review rating 4.5/5

Alain Couples - 30/08/2019 AccorHotels review

A pleasant stay in a clean and comfortable hotel at a walking distance from the Old City. Good location and excellent breakfast

Had a wonderful time staying at Hotel Mercure Gdansk Stare Miasto

Customer review rating 4.5/5

Anne G. O. Families - 30/08/2019 AccorHotels review

Very kindly staff, nice rooms and a stylish bar with a great wine selection. Good breakfast, but not a big selection of different types of food.

Wonderful place to stay

Customer review rating 4.5/5

Marlis H. Couples - 29/08/2019 AccorHotels review

Awesome staff!! Well sleep in very good bed! The breakfast is really perfect and the dinner at the restaurant too!! I have been at this hotel two times before, and will stay there next time too!!

Disappointing

Customer review rating 4.5/5

Zee Couples - 28/08/2019 AccorHotels review

We had booked a twin room and informed the hotel that I needed an accessible room (in particular a walk in shower), this was confirmed by email. However, when we were checking in, I was told that I would have to pay extra for a walk in shower and it would be a double room (not twin as booked). They eventually waived the extra charge but I was not in the room I had booked! It was a double room, albeit with a shower and toilet was so close to the wall that I kept knocking the toilet roll off the wall (and I am by no means large). The hotel bar service was horrendous.... they claim to be a specialist wine bar yet trying to get a chilled glass of white wine is a tall order. The staff wander around pretending to be busy and avoiding dealing with customers.

Dear Mr N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Gdansk Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always want to provide the highest quality of services to our Guests and by this provide them with the best meories from their stay in Gdańsk. I do my apologise we did not acheived that this time. As the compensation of unsaisfactionary stay in our hotel, I would like to propose you aditional 1000 points for your Le Club AccorHotel card. Please contact me under al… to confirm your card details. Kind regards, Aleksandra Wentowska Guest Experience Manager
Customer review rating 4.5/5

Piotr M. Business - 25/08/2019 AccorHotels review

The only but strong complain: The hotel has closed TVN24 TV channel, with explanation from reception that there are no longer TVN24 (strongly in opposition to govermental politics TV channel) available at Mercure' hotels which is a lie. At the same time the only available newspaper was a true pro-govermental "Do Rzeczy" in several editions... Does it mean the hotel has, like many state-owned companies an internal censorship??? Is it an artifact or local hotel management has it's own political policy??? In that case is it in line with Accor's policy? I could not get the knowledge at the hotel

Dear Mr M., Thank you so much for sharing your opinion regarding stay in Mercure Gdańsk Stare Miasto. Please accept my apologies for the mentioned situation, that had met during your stay. I would like to inform, that lack of mentioned channel (TVN24) is only temporary- as we know it is due to the change of channel's frequency. Our Maintenance Manager is familiar with this case and together we are working on solution to restore that information channel to the proper way. I would like strongly underline that it has nothing to do with any politic. It’s simply a technical issue. As a hoteliers we host and welcome all guests despite their political option. I do my apologies, that reception team member did not explain it in the most understandable way, and that caused misunderstanding. Hope you will visit our hotel one more time to feel & experience good atmosphere and high quality of service we are able to provide. Feel Welcome! Aleksandra Wentowska Guest Experience Manager

Central location, great breakfast, good value for the money

Customer review rating 4.5/5

Per K. Couples - 23/08/2019 AccorHotels review

We came a second time to Mercure and had a nice view towards the Old Town from floor 15. Breakfast is good, lobby/bar/outdoor area nice. Smiling staff.

Perfect hotel

Customer review rating 4.5/5

Milda Families - 20/08/2019 AccorHotels review

Very nice,clean and modern hotel. Delicious breakfast! Very reasonable prices in the restaurant, and the food was extremely good. The view from the 15th floor was breathtaking!!! :)

Satisfactory Stay

Customer review rating 4.5/5

Rlb Business - 16/08/2019 AccorHotels review

Very good service and facilities - bathroom could have been cleaner.

Very nice hotel where everything works

Customer review rating 4.5/5

Erja A. Couples - 14/08/2019 AccorHotels review

Everything was as expected. The only thing was the lobby music which was not targeted to the travellers staying at the hotel. The average age of the traveller was approx. 50 + years, but the music was for the hipsters :)

Modern Hotel in Gdansk Center

Customer review rating 4.5/5

Sheila K. Couples - 13/08/2019 AccorHotels review

Lovely Staff, Room, Bar, Restaurant! Air-Con actually works!!! Easy access to train station, and to old town.

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