Mercure Warszawa Centrum 4 stars

TripAdvisor rating 4.5/5 2,429 reviews
Mercure Warszawa Centrum
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 50.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   175 DWORZEC CENTR

  • BY SUBWAY :   METRO CENTRUM

  • BY TRAM :   16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Currently, close to our hotel

The Festiwal Skrzyzowanie Kultur

From 22/09/2019 to 29/09/2019

At 263 m

The Frederic Chopin Museum in Warsaw

From 01/01/2011 to 31/12/2019

At 1.5 km

Summer concerts in Lazienki Park

From 14/05/2019 to 24/09/2019

At 2.9 km

Our accommodations

Classic room with 1 large bed

  • Max. number of persons: ‌4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 large queen-size bed

  • Max. number of persons: ‌4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with 1 single bed

  • Max. number of persons: ‌1
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: ‌4
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with twin beds

  • Max. number of persons: ‌4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with 2 single beds

  • Max. number of persons: ‌4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

8,651 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,429 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Aligned with expectations

Customer review rating 4.5/5

Dom Friends - 19/06/2019 AccorHotels certified review

Really nice environment,everything clean and well organized. Superior room a bit small to be considered so,materass too soft or too old,could be nice a choice. Totally unsatisfied with pillows...more like a couch pillow than a bed pillow

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regret to learn that your stay did not fully meet your expectations regarding superior room, please allow me to express my sincerest apologies. I already passed on your remarks regarding pillows to the Housekeeping Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Starosta Guest Experience Manager

Nice place

Customer review rating 4.5/5

Sharif D. Friends - 19/06/2019 AccorHotels certified review

Nice hotel with a good location Faced 2 minors issues with the hotel, first I didn’t find a sleepers in the room..!! Second on the way out requested late checkout but get it only for one room instead of both i rented. Not a big issues but i wish that I didn’t pass by them in a nice friendly environment

Centrally situated

Customer review rating 4.5/5

Jiten Solo - 18/06/2019 AccorHotels certified review

Good

Great

Customer review rating 4.5/5

Memunat B. Business - 16/06/2019 AccorHotels certified review

Good and clean very close to the mall

Dear Mrs B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry we didn't meet your expectation regarding the variety of breakfast. I will pass your remarks to Food and Beverage Manager in order to improve the quality of food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Starosta Guest Experience Manager

Ok

Customer review rating 4.5/5

Tomekk Business - 14/06/2019 AccorHotels certified review

Lifts are not working well

Very satisfied

Customer review rating 4.5/5

Shaul F. Couples - 13/06/2019 AccorHotels certified review

The location - excellent. The room very good, although a bigger TV is recommended. Breakfast is perfect with a lot of choice. For your attention: The bath itself is unsafe as half of it is with glass screen, leaving a small space to get in/out, facing the risk of sliding as the floor of the bath is in this part very smooth. On top of that, the bath itself is relatively high.

Great location within walking distance of the main train station

Customer review rating 4.5/5

Eric Solo - 12/06/2019 AccorHotels certified review

Clean rooms, friendly staff, good restaurant/bar. Convenient location for walking to the central train station.

Good location.

Customer review rating 4.5/5

Marina Business - 11/06/2019 AccorHotels certified review

Good.

Dear Marina G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am also pleased to hear that our central location was very convenient for you – close to the shops or public transport stops. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Specialist

Excellent hotel, highly recomended

TripAdvisor rating 4.5/5

Zeev S Business - 11/06/2019 TripAdvisor review

for the coffe fans, you will find nespresso coffe mashine in the room. delicacy breakfast. For sports lovers - a great gym free of charge. Great location - in the city center. For shopping lovers, The location of the hotel us near the Zloty Mall/

Good location, nice hotel and staff

Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels certified review

Good enough

Good location for city & shopping mall

Customer review rating 4.5/5

Karen Y. Business - 09/06/2019 AccorHotels certified review

Stayed here many times for business trips. Good location next to shopping mall & science museum monument, plus walkable into old town. Decent hotel.

Good location good welcome

Customer review rating 4.5/5

Michael K. Families - 09/06/2019 AccorHotels certified review

Will As a member in accor more than 12 years As this is my maybe 12 times visiting Poland As Warsaw lublin katowice Krakow even gdynia All times I had in novotel as over the world I use to be sofitel novotel mercure It was good in general As welcome as breakfast as more things Realy the air condition was in kids room good but In the other room was so hot feeling bad One day we ask to change cheet it was dirty But the house keeping didnt change even we ask reception for that (maybe coz we leaving next day)) Whatever if You ask for photo we can send it to you As we are in trip advisor we dont like to put this photo looking for to get your answer of that and to see how many points we get from you Will we can see that you hotel was so good Breakfast was excels staff is very good all But not to change the cheet its unacceptable

Excellent

Customer review rating 4.5/5

Bec Couples - 09/06/2019 AccorHotels certified review

Great convenient location with lovely staff

Customer review rating 4.5/5

A. Families - 08/06/2019 AccorHotels certified review

The location is perfect

Dear Ahmed A., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback I am very pleased that we have fulfilled the expectations regarding location of the hotel. It is true, a great advantage of the hotel is location - in the heart of the capital. This simplifies life for our guests, saves travel time and improves the comfort of staying in Warsaw. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Specialist

Frequent flyer

Customer review rating 4.5/5

Maciej W. Business - 05/06/2019 AccorHotels certified review

Every stay is different but all of them on the high possible level. Sometimes my room is upgraded to the higher standard just like that.

Dear Maciej W., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. As you are our loyal client it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Specialist

Excellent standards of service overall

Customer review rating 4.5/5

Phil Families - 05/06/2019 AccorHotels certified review

Room cleaning was efficient and the cleaners were hard working and thorough. Rooms were comfortable and the food in restaurants was good. All staff were very helpful. The only slight drawback was that breakfasts were very busy and maybe there were not enough staff to fill up the serving toureens and trays.

Dear Phil M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback specially about our staff. I am delighted to know that we have fulfilled the expectations regarding the clean and comfortable room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, I would like to ensure that I already passed on to the Food & Beverage Manager your remarks regarding the breakfast in order to avoid such a situation in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Specialist

Great place to stay in a good location.

Customer review rating 4.5/5

Al A. J. Couples - 05/06/2019 AccorHotels certified review

Everything was excellent. Room was nice and comfortable. Location was great. Only two items: the shower floor was slippery and there was no handrail to hold on to in the shower; when I asked for a mat or something to put on the shower floor I was told there was nothing they could do. Had to speak to a manager who did arrange for a shower mat. The second item was that the pillows were very poor making it hard to sleep.

Dear Alexander B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, I would like to apology for inconvenience which you experienced during your stay. I would like to ensure that I already passed on to the Housekeeping Manager your remarks regarding the bathroom and pillows in order to avoid such a situation in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Specialist

Good location and pleasant hotel

Customer review rating 4.5/5

Jgm01 Families - 03/06/2019 AccorHotels certified review

Generally OK. Nice clean room. Very good breakfast if somewhat repetitive.

EXCELENT

Customer review rating 4.5/5

Dorit N. Families - 03/06/2019 AccorHotels certified review

As usual I enjoy at your hotel

Dear Dorit N., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Specialist

Slow, noisy, warm but clean

Customer review rating 4.5/5

Jakob Business - 02/06/2019 AccorHotels certified review

Horrible experience checking in. Did everything online and the key was ready, howver the employee at the desk spent 5-10 minuttes Printing my invoice! Room was hot, aircon noisy so hard to sleep! Only use mercure because it is company policy!

Dear Mr. Jakob, Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations regarding check in and noisy air condition; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I passed on your comments to our Front Office Manager in order to remind our staff basic rules of hospitality and responsibilities to avoid such a behavior in the future. Regarding the problems with air conditioning, I reported a defect to the Head of the Technical Department for immediate repair. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Starosta Guest Experience Manager
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