Hotel - Mercure Warszawa Centrum
Mercure Hotel Mercure Hotel

Mercure Warszawa Centrum

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4.5/5 2,076 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 276.00 PLN Non member rate
From 248.40 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Underground garage: PLN 89 per day (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  PLN
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 338 rooms
  • 338 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 6,381 reviews

Our guest reviews for Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,076 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 15/04/2018
« Good location »

Good location and breakfast but choice not great!

AccorHotels certified review
Paolo Business - 13/04/2018
« Great stay, excellent service! »

Excellent service and a great experience, with much appreciated small added touches especially in the welcome pack when getting into the room.

TripAdvisor review
Couples - 11/04/2018
« Excellent choice! »

The room is big with very comfortable mattress and pillows. The bathroom is clean with excellent shower. The staff is very kind and helpful. The breakfast is complete. What really made a difference in my stay was Maria, the smiling lady who received us every morning with her lovely “good morning” , always gentle, smiling and kind! My best wishes for this young lady!

AccorHotels certified review
Rachel Friends - 09/04/2018

Room is good,but some staff in front desk is not friendly to customer

AccorHotels certified review
Anonymous Families - 09/04/2018

Warm, cosy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course we will take care of the efficiency Of Check-In. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Manager

AccorHotels certified review
Ariella Couples - 08/04/2018
« Satisfied, nice room, good location, very helpfull mobile. »

Hello, I needed help in bookig a table in restaurant during Easter, I had the name of the restaurant but could not call them. I called the reception several times to get help and they did not want to assist. I was in stess but still no help. in other times they just didn't answer/pick up the phone when we called. Also the cleaning girl did not replace the dirty coffe mug and did not refill the paper tissue which was finished. otherwize we enjoyed our stay very much. the room was nice and clean. Ariella

AccorHotels certified review
Daniel M. Couples - 08/04/2018
« A great hotel,very central »

Didn't stay much in the hotel but everything went well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Manager

AccorHotels certified review
Miguel Families - 08/04/2018
« Great location. Very good hotel »

It was a great experience. Very good hotel, very well located (just in front of Warsaw main mall).

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Burdach Guest Experience Manager

AccorHotels certified review
David B. Families - 06/04/2018

rooms adapt to our needs. were clean. the breakfast was good the hotel is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. It's great to learn that facilities and cleanliness of our room met your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Sitkowski Guest Experience Team

AccorHotels certified review
Graeme K. Families - 06/04/2018
« Excellent »

Wonderful- staff and service excellent

AccorHotels certified review
Ilona Business - 05/04/2018
« Good »

Generally, very satisfied, however quite noisy, as the window was facing the street.

AccorHotels certified review
Łukasz C. Solo - 03/04/2018
« 1 night stay, pleased with everything »

Very good customer care, clean room, nice big bed. Breakfast varied enough. The Winestone restaurant offer could be more varied though.

AccorHotels certified review
Calum Solo - 03/04/2018
« Pleasant stay in a good location »

Very good overall. I was out in most of the day and most of the nights during my stay, so didn't get to fully experience the hotel and its facilities. The service provided by your staff was excellent; they were very patient in dealing with my queries. My only complaints would be that the breakfast surcharge is quite high, considering it is much easier and cheaper to visit a nearby café. Also I had to wait quite a long time in a queue to check in and to check out. Otherwise, given that I booked at short notice, I was pleased with the room and the quiet location.

AccorHotels certified review
Karen Y. Business - 28/03/2018
« Hotel in a good location »

Comfortable stay in good location, across from shopping mall.

AccorHotels certified review
Shannon Couples - 28/03/2018
« Pleasant Stay »

Fast checkin and checkout Clean room in a considerable size Good noise isolation, didnt hear anyone talking in the room next to ours or in the corridor

AccorHotels certified review
David D. Friends - 27/03/2018
« Very nice clean and good service »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Anita Burdach Guest Experience Team

AccorHotels certified review
Iliana G. Business - 27/03/2018
« Ms »

I was put in a room for dissabled people. Even I was asked at the chack in that the hotel is full and if is possible to be in a room for dissabled people I do not feel satisfyed because in this room there was not coffe machine bathrobe and sleepers. In addition I am still waiting for my invoice that was promised to be provided by email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iliana G., Thank you for taking the time and sharing experience about your stay at the Mercure Warszawa Centrum Hotel. We are sorry that we have not met your expectations regarding the room - please accept our sincerest apologies. By adapting some rooms for people with disabilities we were guided by the idea of free access to all of its key elements, but still maintaining all features of Standard Room. Being aware that this specific arrangement did not provide you with proper comfort - I forwarded the relevant information to the Reception Manager to avoid similar situation in the future. Regarding coffee machine, slippers and bathrobes - only Superior Rooms have these amenities already in the room, while your reservation Madame, was made for the Standard Room. Nevertheless, slippers and bathrobes can be delivered to a Standard Room free of charge, on guest request. We are grateful that you shared your experiences with us and we hope that in the near future we will have the chance to provide you with an exceptionally satisfying stay. Sincerely, Marta Cendecka Assistant to General Manager

AccorHotels certified review
C. A. Friends - 23/03/2018
« I was satiesfied/happy with the room, with the excellent location »

As I said before, I was quite happy, except with the service at the reception desk, which was more than poor!! The first evening after my arrival I asked for a restaurant, not too far away from the hotel. The lady (she said, that she was new in her job) could recommend only one restaurant she had tried herself before! When I asked the address, where the daily Chopin concerts take place, the gentleman at the reception answered "I don't know".... he did not take any effort to find it out!!! On Tuesday, March 20, I asked for the exact address of the dollhouse museum (very close to the hotel, near the tourist information) , they also did not know it at all!!!! But this gentleman looked it up on internet (at least)... I also felt, that the people at the reception weren't friendly at all. I'm sorry to complain and I hope, that everything will improve !

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for taking your time to share your experience about our hotel services. I am pleased to hear that you were satisfied with room and location of our hotel. At the same time I would like to deeply apologize for the inconvenience that you experienced at Reception Desk. I assure you that we will take appropriate measures to improve behaviour of our team members and I hope that you will give us a chance to show you the service that we are known from. Thank you again for sharing your experience, and we hope that your next visit will be an amazing one. Sincerely, Maciej Sitkowski Guest Experience Manager

AccorHotels certified review
Flavia S. Couples - 23/03/2018
« Splendid »

Everything was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavia, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Borek Guest Experience Team

AccorHotels certified review
Renata Business - 22/03/2018
« Very good hotel in the Warsaw center »

Very good hotel, good situated in the city center.

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