Hotel - Mercure Warszawa Centrum
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Mercure Hotel

Mercure Warszawa Centrum

ul. Zlota 48/54 
00-120  WARSAW
POLAND

1,812 reviews
TripAdvisor Rating Based on 1,812 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Underground garage: PLN 89 per day (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  PLN
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Underground garage: PLN 89 per day (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  PLN
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Jacuzzi

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 338 rooms
  • 338 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,742 reviews

Our guest reviews for Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,812 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Art Families - 22/07/2017
« horror stay  »

Arrived with kids at 1am just to find out that my reservation is no longer valid. You are double booking rooms. I will never stay in this hotel again. Rooms are dirty, you can see through towels and front desk except for Duc is rude and unprofessional. I booked Mercure, Novotel and motel6 hotels for last 25 years, I easily left $20k over this period. Accor group lost loyal customer.

AccorHotels certified review
Mika Solo - 22/07/2017

good hotel and friendly service

AccorHotels certified review
Marek Z. Business - 22/07/2017
« Returning with Reservations »

I've stayed at Mercure Centrum Hotel many times over the past few years. I return for the sake of convenience, familiarity with the place, generally good service and very decent restaurant (Winestone) on the ground floor of the building that's open until late. My most recent stays (July 6-10 and July 14-18) were somewhat marred by various glitches regarding payments for breakfast and combining two different reservations into one stay (July 14-18), which resulted being temporarily locked out of my room on July 17. The staff eventually was able to deal with these issues, although on my first stay for 2 days running there was apparently no communication between the Reception on Ground Floor and Restaurant on 1st Floor where breakfasts are served. I do hope that my next visit to Mercure Centrum will be free of such shortcomings. Marek Zebrowski

AccorHotels certified review
Liz Couples - 22/07/2017
« Mrs »

Really enjoyed our stay and would return. Breakfast was lovely and the staff extremely helpful. The wine bar was really nice too

AccorHotels certified review
Keith H. Families - 18/07/2017
« Less than satisfactory »

After checking in I moved my carvto the parking lot under the hotel.. when I took the ticket from the ticket box tge door to the garage opened like ut shoukd byt the gate cane down blocking my entrance. So I was trapped between cars behind ne and the non- operating gate. It was extremely embarassing because the people behind me could bit see what was happening just that I woukd not move and they became angry at me, until after aclong while a person finallly came to open the gate. It frieghtened my family because they were waiting on me and didn't jniw ehat happened to me to be gone so long. Also the air conditioning for the room was not functioning abd ut made it very hard to sleep because it was very warm.

AccorHotels certified review
Eli S. Families - 18/07/2017
« Nit so friendly and inviting staff »

One night. At check in it seemsed like they are doing us a favour. Instead of welcoming us it was as if they are upset that we came. All facilities and rooms at great shape

AccorHotels certified review
John X. Families - 15/07/2017
« noisy 607 »

i was given 614 instead.

AccorHotels certified review
Ancac Business - 13/07/2017
« great experience »

Very clean and spectacular hotel; everything is impecable

AccorHotels certified review
Anonymous Business - 13/07/2017

Overall experience was great. Breakfast was among the worst I had this year.

AccorHotels certified review
Anonymous Families - 13/07/2017
« great experience »

Great location. The room was clean and spacious.

AccorHotels certified review
Visit Business - 11/07/2017
« visit »

Good

AccorHotels certified review
Butler Couples - 10/07/2017
« Warsaw and Krakow Mercure hotels »

Overall experience was good. Easy check in, easy check out, polite staff in both locations. General comment is that the towels in both hotels are either not large enough or not absorbent enough, or both. I was disappointed with the Sea Trout meal I had in Warsaw Mercure Centrum. I also stayed in Warsaw Mercure Centrum on 01/072017 and 02/07/2017 and was given a voucher for a drink and snack. I was unable to use this on my first weekend because of commitments. When I enquired at check in on 09/07/2017 if this unredeemed voucher was transferable, I was told that this was not the case. Of my 9 nights in Poland, I stayed at Mercure hotels for 5 nights. I think it is unfortunate that this voucher was not transferable.

AccorHotels certified review
John P. Friends - 10/07/2017
« Enjoyed the facilities, breakfast and the staff. »

Very pleasant as always. Whenever I hit Warsaw I have 2 rituals..... 1. Stay at the Mercure Centrum Warszawa 2. Go for a walk after a magnificent Hotel breakfast ... As I exit the Hotel , I turn to my left and glance at the Palac Kultury....."Yes!...Now I am back in Warsaw"

AccorHotels certified review
Fanny B. Solo - 07/07/2017
« The location is amazing, the hotel is clean, the staff are courteous »

I enjoyed the stay in the hotel, spacious room, very clean, the location of the hotel is excellent, the staff are courteous and professional, no doubt I will recommend and return to stay at the hotel

AccorHotels certified review
Csaba Families - 06/07/2017
« It was OK.  »

It was OK. The online check in was ok however still needed to queue as there was a very disorganised group in front of me.

AccorHotels certified review
Anonymous Couples - 05/07/2017
« Short trip to Warsaw »

Positive. Pleasant room. Good location. Good night sleep.

AccorHotels certified review
Mercure S. A. !. Solo - 04/07/2017
« East European Tour, Mercure rocks! »

Pleasant. As always. All ways.

TripAdvisor review
Couples - 03/07/2017
« Location! »

The location is perfect for sightseers and shoppers alike. The staff are professional and speak good English. The rooms was adequate and comfortable. One complaint: the mattress was a tad too soft for our taste No complaints!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MikJF, Thank you for choosing Mercure Warszawa Centrum Hotel for your stay in Warsaw. From reading your review I assume you've made great sightseeing and shopping as well. That would be great proof of our excellent location. I'm very glad we have met your expectation regarding our room. All our beds are equipped with unified, medium softness mattresses to be as close as possible to all preferences of our guest. I hope the overall service experience was able to compensate that. Therefore, I will share your positive comments with the staff which would be a great reward for the job well done. Thank you again for a kind review and we will definitely be looking forward to welcoming you again! Best regards, Maciej

AccorHotels certified review
Shlomo R. Couples - 02/07/2017

Reasonable value for money

AccorHotels certified review
Shlomo M. Solo - 25/06/2017
« Helpful staff,proximity to shopping »

I feel always excellent exept one day when l left my room at8.45 am fo a tour in warsaw and when i came back to take some rest the room has not been yet cleaned

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