Mercure Warszawa Centrum 4 stars

TripAdvisor rating 4.5/5 2,520 reviews
Mercure Warszawa Centrum
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   175 DWORZEC CENTR

  • BY SUBWAY :   METRO CENTRUM

  • BY TRAM :   16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodations

Classic room with 1 large bed

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 large queen-size bed

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: 4
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with twin beds

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 2 single beds

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

9,359 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,520 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent experience

Customer review rating 4.5/5

Eiran S. Families - 06/11/2019 Confirmed reviews AccorHotels

Fantasric hotel. Very good service, spacous rooms and comfortable beds but the pillows were too soft. extremly good location

Dear Eiran S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Very comfortable, nice and clean.

Customer review rating 4.5/5

Roberto Business - 02/11/2019 Confirmed reviews AccorHotels

Very gentle people, good services like breakfast, gym and spa.

Cozy place to stay.

Customer review rating 4.5/5

Hoai V. N. Families - 02/11/2019 Confirmed reviews AccorHotels

Nice staffs. Clean & tidy room.

Slow internet

Customer review rating 4.5/5

G. H. Business - 01/11/2019 Confirmed reviews AccorHotels

I had a day-rate room that I planned to use as a quiet place to get some work done and participate in a videoconference. The room key malfunctioned when I left briefly and the internet was too slow to sustain consistent connection to my video conference. That said, the room was nice and relaxing.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Vynnyk Guest Experience Manager

My stay was good.

Customer review rating 4.5/5

Fen T. Business - 31/10/2019 Confirmed reviews AccorHotels

My only observation was that the Water in the bedroom had been opened and not refreshed when I arrived in the room. I think maybe an oversite.

Dear Mrs. Fen, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your opinion about the water in the room was immediately forwarded to the Housekeeping Manager. We apologize for any inconvenience caused by this situation. We will be grateful for information what else we can do to make your next stay 100% pleasant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Weekend in Warsaw

Customer review rating 4.5/5

Mika Families - 29/10/2019 Confirmed reviews AccorHotels

Very good location, In the city center and shopping center and train station right next door. The hotel street is quiet. Breakfast is excellent and of good quality. I stayed at the hotel several times and value for money is really good.

Dear Mika O., Thank you so much for your kind review. We are happy to know that you choose our hotel while visiting Warsaw. It is an enormous pleasure for us to realize that are satisfied with our hotel in all aspects. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Average

Customer review rating 4.5/5

Anonymous Business - 28/10/2019 Confirmed reviews AccorHotels

The room fee was taken from the card 2 days before arrival, even though the reservation was cancellable Room was ok, the tub faucet was worn out and made strange noises. I dont like the service. Late in the evening I asked to at the reception to bring an iron to the room. It was not delayed, and repeated attempts to call the reception failed (no one take the call also in the morning).

Dear Mrs. D., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations regarding hotel service; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your remark regarding the iron and the fact that the reception did not answer the phone was reported to the Reception Manager and Housekeeping Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Great hotel

Customer review rating 4.5/5

Terry Families - 27/10/2019 Confirmed reviews AccorHotels

Good location

Dear Terry P., We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum hotel. It is always a pleasure for us to receive such a positive review. Thank you for the appreciation of the hotel localization, which is very convenient both for business and touristic reasons. I am sure that your rating will serve as an encouragement to all of our staff as we strive to stable quality improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager
Customer review rating 4.5/5

Ivica Business - 26/10/2019 Confirmed reviews AccorHotels

High value for money overall (excellent location, helpful staff, very good breakfast, clean room), I would highly recommend this hotel.

Dear Mr. V., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very pleased that we have fulfilled the expectations regarding helpful staff, very good breakfast, clean room and location of the hotel. It is true, a great advantage of the hotel is location - in the heart of the capital. This simplifies life for our guests, saves travel time and improves the comfort of staying in Warsaw. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Very good

Customer review rating 4.5/5

Giedrius Business - 25/10/2019 Confirmed reviews AccorHotels

Good, just too hot in the roomat night

Dear Giedrius J., we very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. Thank you for mentioning temp. comfort in your room. Our Technical Department will double-check it's efficiency to avoid similar situation in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Sitkowski Guest Experience Manager

The staff is professional and when there is a problem it is quickly resolved

Customer review rating 4.5/5

Petr Business - 24/10/2019 Confirmed reviews AccorHotels

The hotel's best asset is its professional and friendly staff as well as its location. On the other hand, the carpet and bathroom were slightly worn out, however, everything was clean and tidy. The negative aspect of my stay was that I got a room adjacent to the main road. Despite the windows were noise proof, the traffic from the street was disturbing in the night. On top of that some Polish guests that arrived around 1 a.m. continued their party in the room next to mine. Here is the positive aspect, I called the reception and the receptionist Lukasz exchanged my room for a quiet one quickly and without any unnecessary questions. Although I had to move in the middle of the night, I really appreciated such a quick action. Breakfast was on a standard 4* level.

Extremely good hotel

Customer review rating 4.5/5

Olga Business - 24/10/2019 Confirmed reviews AccorHotels

Hotel is located in the city center, very close to the shopping mall. I liked design of the room, furniture and and all bathroom facilities are fresh. Especially I want to highlight quality of the bed linen. Usually it is made of synthetic close and it is uncomfortable. In this hotel I slept as a baby all nights. Breakfasts as well is very good, good choice of meals and beverages. I definitely will stay there next time I am in Warsaw.

Dear Mrs. Olga, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very pleased that we have fulfilled the expectations regarding location of hotel and design of the room. The superior rooms on the sixth floor are newly renovated, modern and have special amenities for our guests - bathrobes, slippers, iron, ironing board and coffee maker. These additives improve the comfort of the guests and raise the standard of the room. We believe that it allows guests to feel more like home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Happy with reservations...

Customer review rating 4.5/5

Marek Z. Business - 23/10/2019 Confirmed reviews AccorHotels

I've returned to this hotel for many reasons--great staff, great location, nice accommodations. However, for each of my stays this year (in June, July, September and October) I've noticed that the quality of the internet connection had deteriorated significantly. There seems to be not enough bandwidth to handle the demand--during normal daytime hours pages took 2-3 minutes to load and it was often impossible to read or send emails. Only very early in the morning or very late at night the situation seemed better. I have a few more visits to Mercure Centrum this year--in November and December. I sincerely hope that the internet situation will be significantly improved. Otherwise, I will have to stay elsewhere on my visits to Warsaw. Thank you for considering my opinion. Sincerely, Marek Z., Los Angeles, California Le Club Accor 30… 867 9677

Great place to stay

Customer review rating 4.5/5

Ewa D. Couples - 23/10/2019 Confirmed reviews AccorHotels

Comfortable,clean room. Friendly and professional staff went above our expectations.

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I am very pleased that we have fulfilled the expectations regarding comfortable, clean room and friendly and professional staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Very good experience.

Customer review rating 4.5/5

Joseph D. Business - 22/10/2019 Confirmed reviews AccorHotels

Hotel was very central to many amenities. Staff was extremely helpful, hotel was clean and the room was spacious. Great experience. Recommended.

Dear Mr. Joseph, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. We are delighted to read your review and very glad that you have enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Great experience

TripAdvisor rating 4.5/5

Joanis1089 Friends getaway - 21/10/2019 TripAdvisor review

Hands down: this hotel has one of the best breakfast buffets I have ever had the pleasure to eat from. There's so much variety to be found and I just couldn't resist taking photos and sending them to several other food-lovers I know. The rooms were nice and clean and I had an overall positive experience. I want to explicitly mention Rita from the breakfast service who helped me with all questions and requests I had and was very attentive and friendly. Thanks also to the chef Anetta, who made a fresh omelette with the ingredients of my choice for me. I will definitely stay in Mercure Warszawa Centrum again when I am in Warsaw and recommend the hotel to everybody I know.

Great stay

Customer review rating 4.5/5

Hillel Families - 20/10/2019 Confirmed reviews AccorHotels

Location great, Good breakfast

Dear Hillel L., We very much appreciate your comments regarding your stay - and even more because of your great loyalty towards Accorhotels. We are honoured that your stay fully met your expectations and we hope that we would have a pleasure to welcome you again. Sincerely, Maciej Sitkowski Guest Experience Manager

Great sleep & breakfast, great service, great value for money

TripAdvisor rating 4.5/5

travellingpiotr Business - 20/10/2019 TripAdvisor review

Hotel Mercure Warszawa Centrum truly delivers every time I chose to stay here. From a sincere welcome, high room comfort to great bed an outstanding breakfast and high standard of service, which exceeds many five star rivals in Warsaw. In addition its prime location just behind “Zlote Tarasy” - one of the Iargest shopping centres in Europe and close to the notable building from the communist era, Palace of Culture, and near main railway station makes it a very attractive place to spend a weekend or longer. Possibly the best WiFi in the capital. I highly recommend it!

Excellent service

Customer review rating 4.5/5

Anonymous Business - 18/10/2019 Confirmed reviews AccorHotels

Everything as good as expected and even somewhat better. Recommended.

Dear Guest, Thank you for sharing your opinion about Mercure Warszawa Centrum. We are very happy to read your comment and very glad that you have enjoyed your stay with us. It is always a big pleasure to receive such a positive feedback. We do hope to see you soon in our hotel while planning next visit to Warsaw. Best regards, Nina Vynnyk Guest Experience Manager

Great welcome

Customer review rating 4.5/5

Anna Business - 18/10/2019 Confirmed reviews AccorHotels

Good

Dear Mrs. Anna, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. We are very happy to know that you have been satisfied with your stay. Every day we strive to provide the best service in order to make our guests fully pleased. Your opinion is priceless for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in warsaw