Hotel - Mercure Warszawa Centrum
Mercure Hotel Mercure Hotel

Mercure Warszawa Centrum

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4.0/5 1,956 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 289.00 PLN Non member rate
From 260.10 PLN Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Underground garage: PLN 89 per day (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  PLN
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Underground garage: PLN 89 per day (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  PLN
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

  • 338 rooms
  • 338 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 5,554 reviews

Our guest reviews for Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,956 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Evgeny O. Solo - 09/12/2017
« custumer service needs significant improvement »

The facility condition is OK. The receptionist first has given me the room in front of the elevator, not asking for my preference. After seeing the room I called the reception to ask the roome change, but nobody picked up the phone. So I needed to take the luggage and go downstairs to deliver and fulfil my preference. Did not manage to use the voucher for free drink in the restaurant (I had a separate email exchange with the hotel re. the situation, pls see below). When ordering meals to the room, the person accepting orders was speaking extremely bad English, so it took extremly long to find out what is available, and to explain what do I need. ———————————— Dear Mr O., I want to extend my sincerest apologies for the negative experience that you had with our waitress in Winestone Restaurant. Please rest assured I will pass on to the Food & Beverage Manager your remarks in order to avoid such a situation in the future. We appreciate your loyalty to Accor group and I agree with you, that situation as the one from yesterday should never happen. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need. Sincerely, Ewelina Rydzewska Front Office Manager HOTEL MERCURE WARSZAWA CENTRUM ul. Złota 48/54 00-120 Warszawa - POLSKA TEL.: +48 22 697 38 77 FAX: +48 22 697 38 99 E-mail: H3… mercure.com | accorhotels.com -----Original Message----- From: Evgeny O. [mailto:eo…] Sent: Tuesday, November 28, 2017 8:35 PM To: MERCURE Warszawa Centrum Subject: 28 Nov 2017 Hi, I have recently checked in, now in room 660. At the check in I was given a voucher for free drink. At ~20:15 addressed to the lady at the bar for a drink. She told me I need to wait. I was waiting for 10 min. Afterwards at ~20:25 a man came in and addressed to another client who just came in, the lady at the bar did not tell him that I am waiting, but clearly understood the situation. I raised a question to both of them how come I need to wait longer? They said they can't help. While the lady was just doing nothing. I am diamond in Hilton, gold in SPG and Jumeirah, I travel a lot. Never had such a bad attitude to the guests. Will never be loyal to your hotels. Will share my experience in our corporate (PwC) travel agency, on Tripadvisor and Facebook. It is a shame, not 4 star hotel. This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses. Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites.

AccorHotels certified review
Francis Couples - 06/12/2017
« An enjoyable stay and good service staff. »

Check in was seamless. Staff was professional and informative. Daily room cleaning was excellent.

AccorHotels certified review
Jan Business - 06/12/2017
« Perfect given the circumstances »

After my flight was cancelled, I was transferred to the hotel around midnight. The staff was very helpful and compassionate, making up for the poor treatment received at the airport. They helped me arrange things the airline company failed to do. The room was nice, the staff was extremely helpful and the food was good.

AccorHotels certified review
Martin R. Business - 03/12/2017
« mr »

very comfortable

AccorHotels certified review
M. Business - 02/12/2017
« György M. »

Now since few years I visit this hotel quite regularly and should state that this is one of the best Mercure Hotel in Europe. Keeping the standard high level, from (fast and effective) check-in until the check-out. staff is kind, helpful, polite, rooms are clean, well maintained, equipments are fine. Breakfast is also fine, staff howvere still heroicly manages with hard work with crowds of tourists many times. Finally, Winestone concept is fine, however, due to many external (not hotel) guests, it is soemines annoying that no space left for hotel guests as hotel bar. But all in all, really perfect hotel

AccorHotels certified review
Christian C. Business - 01/12/2017
« Convenient and comfortable hotel »

I have stayed at this hotel before. Great location. Very comfortable.

AccorHotels certified review
S.l Business - 28/11/2017
« Lovely hotel in perfect location. »

Thank's to Mrs Katarzyna in reception desk for excellent service.Very good breakfast,spacious ,clean room.Friendly and polite staff.

TripAdvisor review
Business - 27/11/2017
« Lovely hotel,perfect location »

Thank's to Mrs Katarzyna in the reception desk for excellent service.The room was clean and spacious.The staff very polite and friendly.Good breakfast,fresh juices,good variety.I already stayed in the hotel couple of times before,and will stay again.

AccorHotels certified review
Deyar I. Business - 25/11/2017
« very good hotel »

my staying was great with your service

AccorHotels certified review
Wayne W. Solo - 22/11/2017
« Another excellent stay »

Still my favourite hotel in Warsaw and the staff are always very polite

AccorHotels certified review
Czes M. Couples - 22/11/2017
« A very pleasant stay. »

We thoroughly enjoyed our stay at the hotel.The room was comfortable and clean and the service from staff was exemplary.The hotel is in a great location with easy access to the Railway station,shopping and for visiting the old town. Have stayed there on a number of previous occasions and will certainly stay there again. Highly recommended.

AccorHotels certified review
Adrian Business - 22/11/2017
« Superb hotel in central location »

Very good hotel with excellent facilities

AccorHotels certified review
Anonymous Families - 21/11/2017
« Lovely! »

Very comfortable. Staff were welcoming

AccorHotels certified review
Yoel M. Couples - 20/11/2017
« very good hotel +++ »

The hotel is of a very good standard and in excellent location. The rooms are spacious and very well equipped and the room service is courteous and professional. The customer service at the reception is very courteous and provides an immediate response to any issue. We used the spa on the 1st floor and enjoyed ourselves very much.

AccorHotels certified review
Richard Business - 20/11/2017
« Good room and facilities, poor service »

The rooms and facilities in the hotel were good. The disappointment, though, was the service at reception and in the restaurant (albeit the trainee in the restaurant was very charming and helpful) - it was extremely slow and not particularly friendly. Others were saying exactly the same.

AccorHotels certified review
Alex. Business - 19/11/2017
« Four star hotel, three star experience »

Good for a night; excellent breakfast. Outdated rooms

AccorHotels certified review
Anonymous Solo - 19/11/2017
« Suited me »

Helpful staff good room and food

AccorHotels certified review
Tony R. Friends - 18/11/2017
« Tony r. »

Hotel and staff great great location Bar could have more choices and open later for guests

AccorHotels certified review
Alex Couples - 17/11/2017
« great stay. horrible toilet »

I liked a lot staying at the hotel. but having the bathroom VISIBLE from the room was a total turn down. I had to wait for my partner to leave the room so I could go to the toilet in peace.

AccorHotels certified review
Jan Business - 15/11/2017
« It was a good experience »

it all worked out well without any problems so just keep it up

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