Mercure Warszawa Centrum 4 stars

TripAdvisor rating 4.5/5 2,498 reviews
Mercure Warszawa Centrum
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   175 DWORZEC CENTR

  • BY SUBWAY :   METRO CENTRUM

  • BY TRAM :   16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodations

Classic room with 1 large bed

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 large queen-size bed

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: 4
  • Area: From 41
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior room with twin beds

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic room with 2 single beds

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

9,057 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,498 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

More expensive then expected

Customer review rating 4.5/5

Anonymous Business - 11/09/2019 AccorHotels review

There is no confirmation about the stay. Just one for 430€I received and the disappointment came from the fact that I should pay 1200€

Dear Mrs. Yulia, Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations regarding payment type and no confirmation for the reservation; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Starosta Guest Experience Manager

Nice but sometimes ununderstandable

Customer review rating 4.5/5

Anonymous Business - 10/09/2019 AccorHotels review

+ Nice room, good location, a lot of facilities on site. - Misleading and unacceptable discounting policy - I've booked the room for a discounted price but later it appeared that discounted price means that no breakfast is included, and if I pay for the breakfast additionally in is more expensive than price for room+breakfast. It is misleading and incorrect policy. - We stayed for 3 nights. After the first night tea and coffee bags were not supplemented in our room. - All the towels were changed every day even if we stayed them on holders, not on the floor - what for? It is not environmentally friendly.

Good stay

Customer review rating 4.5/5

Joanna Friends - 09/09/2019 AccorHotels review

Good stay. Too many loud groups and limited access during state visit on Sunday - which has nothing to do with your service. Great range of food when comparing with e.g. Liverpool in UK. Fresh juice machine a total winner.

Great Location, extraordinary staff, they make you feel like you`re at home.

Customer review rating 4.5/5

Teresa G. Families - 09/09/2019 AccorHotels review

Hotel located in the heart of Warsaw next to a huge Shopping Centre, oustanding staff - special mention to Anastazja at the front desk Reception- Her hospitality was 1st class attention, resourceful, energetic and always smiling! Great buffet breakfast variety. Wining and dining great at the Wine Bar.

great experience

Customer review rating 4.5/5

Avi Families - 09/09/2019 AccorHotels review

great experience Check-in and check-out are quick and easy The hotel location is excellent, and the quality of the rooms is high Great breakfast with a sweet waitress service who takes care of everything Like fresh orange juice and hot chocolate for kids And the spa at the end of the day is really perfect I will happily return to the hotel

Good in general.

Customer review rating 4.5/5

L. Business - 09/09/2019 AccorHotels review

In general, it was good. The service was not as good, depending on the people in reception. I had a problem and it was not resolved until I complained a couple of times. The first answer given by receptionist was really bad and not helpful.

Pleasant and comfortable

Customer review rating 4.5/5

Ekaterina Business - 04/09/2019 AccorHotels review

It was good, comfortable, with possibility to relax. One negative moment - long awaiting for check-in (more than 20 mins).

Excellent

Customer review rating 4.5/5

Jess Business - 01/09/2019 AccorHotels review

Clean, quiet & enjoyable

Goooooooooood

Customer review rating 4.5/5

Hans-peder Solo - 31/08/2019 AccorHotels review

Very good,,very nice location,supreme hotel.

Great hotel . Best location. Good food . Nice rooms. Great excersize room, Jaccuzzi and saune.

Customer review rating 4.5/5

Henry O. Families - 28/08/2019 AccorHotels review

People at front desk very polite and helpful. Rooms are nice and clean. Breakfast is great but the price is a bit high. Overall great experience. Located right across Zlote Tarrasy shopping mall. and Palac Kultury and the Central Train Station.

Nice hotel with great location and friendly staff

Customer review rating 4.5/5

Slawomir Families - 28/08/2019 AccorHotels review

We are satisfied with our stay. The hotel has great location, capacious rooms, very friendly staff. The breakfasts were also very tasty. We can recommend to all visiting Warsaw for short and longer stays.

Don't like the hotel so much

Customer review rating 4.5/5

Asia Families - 27/08/2019 AccorHotels review

Stayed only 1 night, room is old and much used. Bath is not clean enough. But very good location of the hotel.

Dear Mrs. Anastasiia, Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations regarding standard of room; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Starosta Guest Experience Manager
Customer review rating 4.5/5

Francis Families - 27/08/2019 AccorHotels review

care provided by the hotel staff was great, supportive & kind; looking forward to repeat my stay in this & other hotels of Mecure at any nearest chance ;)

Customer review rating 4.5/5

Nir Families - 25/08/2019 AccorHotels review

The bath was dirty

Disappointing

Customer review rating 4.5/5

G. T. Families - 23/08/2019 AccorHotels review

The expirience was not good. I ordered 3 rooms. We get the rooms late and not near as we ask. We spent a hour to explain and to get a solution. My room was not cleaned for 2 days until I talk to the principal.

Great value and location.

Customer review rating 4.5/5

Lynn Couples - 20/08/2019 AccorHotels review

We had to wait for our room to be ready but were given a voucher for a drink as we waited. Then when we checked in we got another drink voucher. All of our questions and requests were answered and honored by the employees and the room was kept in perfect condition each day. We also took advantage of the great location close to shopping, dining and transportation. So our stay in Warsaw was made very much more pleasant.

Perfect!

Customer review rating 4.5/5

Galit Families - 19/08/2019 AccorHotels review

We stayed fir 5 nights with 2 children. The room was very clean and comfortable. Breakfast was delicious. My husband had birthday and the hotels put balloons in the room, no charge. The reception staff is vert helpful. Definitely recommend!

Very good hotel

Customer review rating 4.5/5

Nina Business - 18/08/2019 AccorHotels review

Comfortable and nice

Nice Hotel — Great Location

Customer review rating 4.5/5

Stan M. -. U. Friends - 18/08/2019 AccorHotels review

This hotel is centrally located, near the train station and Golden Terrace Mall. It provides nice rooms, ours was a Jr. Suite / Apartment which was very comfortable. We’ve stayed at this hotel several times and each time we have a favorable experience. We also enjoy their brealfast which is varied and extensive.

Perfect hotel in central location

Customer review rating 4.5/5

Rania Families - 16/08/2019 AccorHotels review

We enjoyed everything

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