Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

4.5/5 2,449 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Hotel garage and outdoor car park: PLN 70 per day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
See all services

Hotel location

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,722 reviews

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,449 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bogusia Families - 07/08/2018 AccorHotels certified review
« Excellent »

Great location, good food and big, clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bogumila, We very much appreciate your comments regarding your stay at the our hotel :) We are extremely happy that your stay was pleasant and you spent a nice time with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you'll visit us again in the near future:) Greetings from sunny Warsaw, Sincerely, Ernest Podgórski Guest Relations

Kartik S. Families - 05/08/2018 AccorHotels certified review
« Everything was amazing.. except some glitches in the breakfast ! »

really enjoyed my stay at this hotel. the check in was quite shabby as i was made to wait and not attended well by a short gentleman on 18th.jul. also the breakfast was great on most days but was sad to learn that on weekends the menu gets limited not fresh juice counter etc !! very strange concept as most hotels have a more ellaborate spread on weekends. everything else was amazing & especially the check-out where the lady was very attentive and helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kartik, We very much appreciate your comments regarding your stay in our hotel. At the same time we would like to apologize for any inconveniences :( We'll do our best to prevent similar situations in the future of course. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you'll visit us again in the near future Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations

Angelo Couples - 05/08/2018 AccorHotels certified review
« Really " Grand". »

Excellent location, beautiful room, quiet and safe environment, good quality/ price ratio.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelo, We very much appreciate your comments regarding your stay at the our hotel:) It is always a pleasure to receive positive feedback. We are extremely happy that your stay was pleasant:) I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you'll visit us again in the near future:) Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations

Javier Solo - 05/08/2018 AccorHotels certified review
« Bed mattress to improve »

Mattress old fashion, no updated to new standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier, Thank you for taking the time to tell us about your experience at the our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconveniences. We appreciate your sharing your concerns, and we hope you'll give us one more chance and we'll have an opportunity to welcome you again. we'll do our best to make your stay perfect! Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations

Marc Business - 02/08/2018 AccorHotels certified review
« Happy Business Travellr »

Almost everything you need for a perfect business trip. Chocolate or candy bar would be great rather than a granola bar with plums. I was also missing body lotion with the amenities. anything else perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, We very much appreciate your comments regarding your stay at the our hotel:) It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you'll visit us again in the near future:) Greetings from Warsaw, Sincerely Ernest Podgórski Guest Relations Department

Muhammad U. M. Couples - 01/08/2018 AccorHotels certified review
« value for money »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad, We very much appreciate your comments regarding your stay at the our hotel:) It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you'll visit us again in the near future:) Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations

Jan E. M. Friends - 30/07/2018 AccorHotels certified review
« Pleasent »

We had problems with our luggage and your personnel was very helpful in trying to solve our problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you for your really warm words. We are very happy that everything ended well :) At the same time we hope you'll visit us again in the near future. Greetings from Warsaw Sincerely, Ernest Podgórski Guest Relations

Jan B. Business - 29/07/2018 AccorHotels certified review
« Made my business trip a pleasure »

Very comfortable and well provisioned room. Efficient, quite air-conditioning in a very hot week, excellent shower and general bathroom facilities. Lots of space, good desk to work at proper coffee machine and plenty of water. Bathrobe and slippers too! Very good breakfast choices and an excellent restaurant where I enjoyed two first class suppers. The location was very good and the staff most helpful. I will definitely stay here when I next visit Warsaw

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, We very much appreciate your comments regarding your stay at the our hotel:) It is always a pleasure to receive positive feedback. We very glad that your stay was pleasant and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you'll visit us again in the near future:) Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations

Merav Friends - 28/07/2018 AccorHotels certified review
« excellent »

VERY COOD LOCATION . breakfast was very cood. I LIKE THE HOTEL

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merav S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Jānis P. Couples - 27/07/2018 AccorHotels certified review
« Paid money for room was worth it. »

Very loved the small sweets at arrival and free drinks. Room was very clean and well planned. Would like to visit anytime and recommend for my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janis, We very much appreciate your comments regarding your stay at the our hotel. It is always a pleasure to receive positive feedback :) We glad that your stay was pleasant, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services :) At the same time we would like to thank you for a nice recommendation. Thank you again for sharing your experience, and we hope you'll visit us again in the near future. Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations

D Solo - 24/07/2018 AccorHotels certified review
« much better than expected »

The front desk staff was courteous, obliging and knowledgeable. The room was very functional and spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donatas B., Thank you so much for this wonderful review about our hotel. You made us very proud to be part of this place and to create this place second home for many people from all over the world. We are especially happy to find out that your stay was much better than expected, especially because of our front desk staff. Thank you also for complementing our rooms for their functionality and space. Best regards, Joanna Piotrowska Guest Relations Manager

Henry Business - 24/07/2018 AccorHotels certified review
« Excellence in new hotel »

We truly enjoyed hotel room, friendly staff, and closeness to Old Town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry K., Thank you so much for your lovely comment about the stay at the Hotel Mercure Warszawa Grand. We always do our best in order to make your stay enjoyable and satisfying, so we were so happy to find out that we managed to make your stay like this. We hope to see you at our place in the near future! Best regards, Joanna Piotrowska Guest Relations Manager

Randy A. Business - 21/07/2018 AccorHotels certified review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Randy A., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Solo travel - 20/07/2018 TripAdvisor review
« An Excellent Stay »

Having stayed at this hotel once before I already knew it was very good. As an Accor Gold Member I was fortunate enough to be upgraded to a suite - which was spacious and had all that was needed to make my stay very pleasant. I found all of the staff very helpful and professional - reception, bar, cleaning, restaurant etc. and would most certainly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your really kind and warm words regarding your stay at our hotel. I will share your comments with our team. I am sure that this feedback will give them a huge dose of positive energy:) We are extremely happy that your stay was pleasant and we've met your expectations- it's a biggest prize for us! :) Thank you one more time and we hope you'll visit us again in the near future :) Greetings from Warsaw, Sincerely Ernest Podgórski Guest Relations

Family - 19/07/2018 TripAdvisor review
« Excellent time! »

We were here for a week - upgraded as per accor membership. Hotel was excellent and staff were first class. Breakfast had a great selection and the bar was also very good. We traveled as a family and had a great time. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very appreciate regarding your really kind and warm feedback:) You even don't know how much we are happy that you've enjoyed your stay with us! :)Thank you also for a nice recommendation. At the same time we hope it wasn't your last visit and we'll have an opportunity to welcome you again in the near future:) See you and we send you sunny greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Keith Solo - 18/07/2018 AccorHotels certified review
« An Excellent Stay »

The whole stay was excellent - an upgraded room, very helpful and professional reception staff, and excellent bar staff all helped to make this a most memorable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, We very much appreciate your really kind and warm words regarding your stay at our hotel. I will share your comments with our team. I am sure that this feedback will give them a huge dose of positive energy:) We are extremely happy that your stay was pleasant and we've met your expectations- it's a biggest prize for us! :) Thank you one more time and we hope you'll visit us again in the near future :) Greetings from Warsaw, Sincerely Ernest Podgórski Guest Relations

Margaret Couples - 18/07/2018 AccorHotels certified review
« our first visit to Warsaw made even more enjoyable staying in the Mercure Warszava Grand »

we really enjoyed our stay - our room was very comfortable and our breakfast experience was excellent with some delicious food. The staff were welcoming, helpful and friendly. We will certainly come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, We very much appreciate your comments regarding your stay at the our hotel. We are extremely happy that you've enjoyed your stay, and I will share your really warm and kind comments with our team. Thank you again for sharing your experience, and we hope you'll visit us again as soon as possible:) We'll be waiting for you! Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations

Maggie Families - 17/07/2018 AccorHotels certified review
« Really good value for money »

I was very impressed with the hotel. It was clean, well equipped and the bed was one of the most comfortable I have slept in. It is right in the city centre but the room was really quiet. We didn’t eat in the hotel because there is so much choice locally. A fridge in the room is an absolute winner for me. I would definitely stay here again and would not hesitate to recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret W., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive such a positive and wonderful feedback from you. It looks like you really enjoyed your stay with us. I will definitely share your comments with our team. Also, thank you for recommending our place to other guests. Thank you again for sharing your experience, and we are already looking forward to your next stay at the Mercure Warszawa Grand Hotel. Sincerely, Joanna Piotrowska Guest Relations Manager

Stefan Families - 17/07/2018 AccorHotels certified review
« top hotel in a great location, Friendly and helpful staff »

Easy to find hotel, excellent sized rooms, friendly and helpful staff. Open and manned 24/7. Thank you to all the staff who made us welcome and helped us enjoy our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen r., We thank you very much for your comments regarding your stay at the Hotel Mercure Warszawa Grand. We are very happy to know that our staff made your stay such a great experience and helped you to enjoy your stay! Each member of our team will be given thanks for this. In regards to your welcome drink voucher, I am sorry for not receiving it, but in the system there was not an updated information on your Silver status. We will make sure to provide it for you during your next stay. Sincerely, Joanna Piotrowska Guest Relations Manager

Anonymous Business - 16/07/2018 AccorHotels certified review
« Good stay but AC in the room was not satisfactory »

The AC control button was not its best and was confusing. It was reported to the reception area but they only suggested to make the adjustment. The sleep was not good for 2 nights I stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Partha, Thank you for taking the time to tell us about your experience at the our. At the same time we would like to apologize for the inconveniences with the AC; please allow us to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Department

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