Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

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4.5/5 2,211 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 265.50 PLN Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Hotel garage and outdoor car park: PLN 70 per day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 55  PLN
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Hotel garage and outdoor car park: PLN 70 per day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 55  PLN
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Room with 1 single bed, featuring air conditioning, Internet access, LCD TV, safe, telephone, minibar on request, tea/coffee making facilities, bathroom with underfloor heating and shower, hairdryer, bathrobe and slippers on request.

  • 299 rooms
  • 299 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,375 reviews

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,211 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 11/11/2017
« Good experience with an appreciated room upgrade »

Always good atmosphere in this hotel.

TripAdvisor review
Couples - 09/11/2017
« Happy »

Clean, nice and helpfull staff. Had great stay. Good location in Warsaw being even able to walk to the old town. The distance to the train terminal, shopping centres was great. There was also very good public transportation availability.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamem Thank you very much for your feedback, lots of nice words and a high rating. We are glad that our staff have met your expectations. It's a biggest prize for us! You right! Our locations is one of our strongest point. We are glad that you enjoyed your stay and hope to see you again soon. See you. Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Franco Solo - 07/11/2017
« Nice Hotel »

Perfect stay and very nice room.Just the efficency of curtains to be impoved, light enters in the room

TripAdvisor review
Solo travel - 06/11/2017
« Still very good but the personal touch is disappearing »

I have stayed many times at Mercure Warsaw Grand over the past years. I like its location, quiet rooms, excellent showers and generally good service.Up to this last stay I had always felt welcome there but this time this time my impression was that the Grand is becoming like many other hotels: ok but impersonal. However, Winestone continues to be a friendly, good value bar with interesting wines and good selection of food and friendly service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ania. Thank you very much for the high rating and opinion. We are glad that our hotel meets your expectations. Also thank you very much for the nice opinion on Winestone Restaurant, I will give them their opinion and I am sure they will be very pleased with it. Concurrently I would like to apologize to you that you have recently felt that our hotel becomes "impersonal", our entire team is committed to working with passion and commitment, and we promise to do everything to make you "feel welcome" next time. Thank you once again and we hope to see you again. Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Garry Couples - 04/11/2017
« Warsaw city break »

Nice room with a great view of the city. Breakfast was not the best, too many sausages on display and not enough egg options.

AccorHotels certified review
K. M. Families - 02/11/2017

Nice and pleasant stay.

AccorHotels certified review
Darren Couples - 02/11/2017
« Great experience had a wonderful time in a wonderful room. »

Hotel was very nice and well located. Loved the tea room, so unique! Had a short but great stay.

AccorHotels certified review
Michal Families - 02/11/2017
« Just fine »

In general everything was OK (the room was in good condition, it was clean, I like the location of the hotel). There were some minor problems though. Some of the reception staff is admitted to serve the clients prematurily - it took ages to check-in and I had to ask for every single thing that is normally a standard. I dont like the lack of transparency for Silver members - is the hour of late check-out arbitrary? I was offered 3 pm which was not any help to me (I asked for 5 pm but was refused).

AccorHotels certified review
Anonymous Friends - 31/10/2017
« Lovely and helpful staff, we enjoyed our stay immensely. »

We were staying in the hotel as a part of a bridal party. The Staff at the front desk, restaurant and bar were always very happy to help. The only thing that I wish I had was a set of drawers to unpack our various items into. I was staying in Priority room 418 and made full use of the wardrobe. But I could have used a dresser set of drawers to avoid living out of a suitcase with many items packed for the wedding.

AccorHotels certified review
Ag Solo - 31/10/2017
« Comfortable and quiet room »

it was ok

AccorHotels certified review
Clive Families - 31/10/2017
« Another weeked in Warsaw. »

Standards appear to be slipping. At breakfast on three consecutive mornings there was no alternative to butter. One morning the fruit salad bowl was empty and was only refilled after fortyfive minutes. On the Tuesday morning a chef was preparing and cooking egg dishes beside the machine where people were juicing apples and carrots. Not vey safe. In our room there was a problem with the hot water supply. The tap ran cold for eight minutes before warm water emerged. If that was typical the hotel must be wasting and paying for a phenomenal amoiunt of water.

AccorHotels certified review
Ralph Business - 29/10/2017
« Nice and trendy Hotel, great rooms and professional staff »

My second visit as a LeClub Platinum Member , room Upgrade , Drink Vouchers and Restaurant discount received. Great! ......unfortunately there are no more smoking rooms avail ):

AccorHotels certified review
A B. Solo - 27/10/2017
« Good location and a very pleasant stay »

Room was very comfortable. Breakfast was nice although breakfast room seemed to struggle a bit with the number of people there at peak time

AccorHotels certified review
Sharyn S. Friends - 27/10/2017
« Clean, friendly and value for money »

We really enjoyed our stay and would come back again. Staff are helpful and courteous and the rooms are very clean. We had one issue with the room being extremely hot at night and the AC not functioning correctly and they did their best to improve this situation. It was fixed the following day without hesitation. Breakfast was excellent.

AccorHotels certified review
Damian G. Business - 27/10/2017
« Not terrible, but not excellent either. »

I was there for 24 days. The people were great, the rooms in general were fine, but the bed was terrible. The mattresses were some of the worst I've ever slept in. I think you guys need to take the time to update those beds. The housekeeping staff was great - very friendly and helpful. The front desk staff was also very courtious and easy to work with. There were three different times when the water was turned off in my room, that was kind of annoying. And the air conditioning never got very cold... i had to use the water bottles to prop open the windows to make sure my room was cool enough.

TripAdvisor review
christianrQ7227FF Business - 27/10/2017
« Good location »

Nice big rooms. Rooms to the road are unfortunately a bit too loud. Nice bar with a large selection of wines. A liitle bit too cold inside the bar, mad me leave as soon i finished my meal and drink. Friedly staff allover.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian, Thank you for the high rating and opinion. We are glad that the prepared room, staff and restaurant have met your expectations, it's a biggest prize for us. The rooms on the street side are allocated because of this site there is a very nice view of the Warsaw skyscrapers, and we treat it as an extra gift, but if it is too loud for you, then on your next visit we will give you a room in a quiet part of the hotel. Thank you once again and we hope to see you soon. Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Anonymous Business - 26/10/2017
« Clean, pleasant staff, very central and a fair price. Overall excellent »

Absolutely no complaints. Good, modern room, comfortable and clean. Comfortable bed too!

AccorHotels certified review
Chris H. Business - 26/10/2017
« Good location for business meetings, clean,quite, good breakfast »

Enjoyable & convenient.

AccorHotels certified review
Willie Business - 23/10/2017
« Excellente hotel »

Good bed, good shower, big room

AccorHotels certified review
Andreas Business - 23/10/2017
« Perfect stay »

Excellent room, excellent staff, excellent breakfast, everything was perfect.

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