Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

4.5/5 2,573 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Underground car park and outdoor car park: PLN 79/day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 55  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
See all services

Hotel location

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 6,711 reviews

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,573 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dariusz Business - 15/03/2019 AccorHotels certified review
« Comfortable and clean but mistakes were made during the invoicing. »

Reserved a twin bed room for 1 Person for roundabout 100 EUR. While checking in the lady at the reception told me that everything is paid and that the breakfast is included and paid. I went for breakfast and wanted to check out. After receiving the invoice I realised that my company was invoiced 140EUR instead of 100EUR. Replying the invoice Email I was told that the room was reserved for two and that the booking reservation stated that the breakfast is not included. Two breakfasts were invoices. at the end. If the lady at the reception wouldn't have said anything, this would be no problem. The hotel is still good. Its only 40EUR. So not worth the effort. But please work on your costumer services. Regards

Anonymous Couples - 14/03/2019 AccorHotels certified review
« Excellent room, perfect location »

Excellent room, perfect location, nice and clean room, good bed

Jana Business - 13/03/2019 AccorHotels certified review
« nice hotel, good location, smelly room »

there was unpleasant cigarette smell in the room . Everything else was fine - good location, absolutely perfect breakfast, very well equiped conference room, comfortable room, kind staff.

K. B. Business - 12/03/2019 AccorHotels certified review
« Not special. »

Too many QUICK observation as per 1 nigth stay. 1) Lack of clear information for PARKING. 2) Big trafic at the reception - both during check in/out - & only 2 desk open in rush time moring (not enough), 3) Lack of clear marking for direction to elevators, 4) Room OK - but for offered price looked empty. Strange (not practical) solution with toilet closed with moveable wall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krzysztof B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. Thank you also for your observations nad suggestions. We will definitely take them into consideration because we strive to provide a superior service experience for every guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Bello Couples - 11/03/2019 AccorHotels certified review
« Lovely hotel in fantastic city »

Trip for my girlfriends Birthday. Lovely modern hotel in perfect location. Messaged hotel about my girlfriends birthday and they left some lovely nibbles in the room. Would definitely use this hotel again.

Wladyslaw W. Friends - 10/03/2019 AccorHotels certified review
« The best hotel experience I’ve ever had. »

My stay was phenomenal. The customer service is great. I was recognized and remembered by the employees, and was greeted in my hotel room with Champagne. Overall, it was the best hotel experience I have ever had.

Eli Solo - 09/03/2019 AccorHotels certified review
« so far so good »

...

Anonymous Business - 08/03/2019 AccorHotels certified review
« First: You write to my wife and me - but I was on my own »

I stayed with you several times in 2018 and 2019. This one was not like the ones before. It starts with the smell on the floors in level 1 and level 2. Terrible. The room (325) was OK but I was kicked out of sleep at 06:35 by a garbage truck which was pumping fluids from the hotel back side. Not acceptable. Breakfast was OK but I have to say that in comparison to Mercure Krakow (where I stayed from Wednesday to Thursday) is much better. The athmosphere in the hotel as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas, Thank you for taking the time to tell us about your experience at our hotel. I am very sorry that your previous stay compared to the previous ones, it wasn't fully satisfactory:( Please accept my sincerest apologies for any inconveniences which took a place during your last stay. At the same time, We appreciate your sharing your concerns and I assure you that we'll take a lessons from your concerns , and we hope that you will give us the opportunity to welcome you again and we will do our best to make your stay unique :) In case some questions please don't be hesitate to contact us by email: h3… We send you a warm greetings from Warsaw. Sincerely, Ernest Podgórski Guest Relations Department

Chris M. Business - 08/03/2019 AccorHotels certified review
« Good hotel in a great location »

Easy. Check in people nice. Help with directions good. Pleasant weather in March. Made the one night in Warsaw very good.

Athur Solo - 06/03/2019 AccorHotels certified review
« Ok »

Nothing bad nothing good, no much customers service skills across all staff, as you would expect from a four-star hotel, pre-charge on the card for use but the fridge at the room locked, not even one staff say hi or good morning etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARTUR P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am sorry to hear such things about our staff. I am especially surprised about not saying"Good morning" by any of our employees. At Mercure, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us and we will take appropriate steps to prevent it from future happenings. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Piotrowska Guest Experience Manager

Matthias Business - 03/03/2019 AccorHotels certified review
« The eyperience was ok, but... »

I was arriving quite late. First impression was good. But reception desk employee was not very friendly. I stayed two nights. The impression of the room was ok - but there are small details which reduced fun. A) there is no possibility to avoid going back from bed to entrance if you like to switch off main lights. B) a Little gap for bathroom door. It is a cold room then. C) the smell in shower was like mold. D) the curtain was too short so I was waked up by light. Please do not get me wrong - but it was the most expensive stays in Warsaw ever for me. And i was simply disappointed by the experience given the money. What was very positive was the breakfast - the lady at the entrance was smiling and gave me a very positive feeling. But a small thing to amend - the juices from the machine do not fit to the very high standard from the rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthias, We very much appreciate your comments regarding your stay at our hotel. At the same time we are very sorry that your impression wasn't positive as should be :( We would like to also apologize for any inconveniences which took a place during your last stay. Thank you also for your suggestions regarding what we should to improve. We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again and I really big hope we'll be able to surprise you positively :) In case more questions please don't be hesitate to contact me on my email address: h3… Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Axel S. Business - 03/03/2019 AccorHotels certified review
« Clean and spacious rooms »

First at all I would like to point out that the room was light, spacious and clean. and eventhough it was facing the streat it was very quiet. For my taste, the bed was a little hard. But that is just a matter of personal preferences and not a lack of quality of the bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Axel, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Richard Business - 02/03/2019 AccorHotels certified review
« Dirty rooms »

I’ve stand in many Accor Hotels over the years, but this was my first time staying at The Mercure Grand, Warsaw. I won’t be coming back anytime soon. I arrived and was charged the full room rate on check in, despite booking through Accor Points. The 2 reception staff couldn’t calculate how much I needed to actually pay so I came back the next day to address this point. My bed had black hairs on the bedsheets - I complained and asked for my bed to be stripped - it wasn’t. I had no choice but to sleep on one side of the top of the bed for my first night. Next day I complained again and this time the bed linen was changed - but no apology came from anyone. Only “yes, it happens”. On check out - the receptionist was not around so I had to wait to check out, despite having a flight to catch. Overall, the front of house and housekeeping teams have let this hotel down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard Paul R., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am very sorry that your experience did not meet your expectations and I am even more sorry to hear that you won't be coming back soon to our hotel. At our place, we strive to provide a superior service experience for every guest and therefore your feedback is very important to us and we appreciate your honesty. Please rest assured that we will be taking appropriate steps to address all the problems to prevent it from future happening. We will be especially concerned about the cleanliness of bed linen and the issues at the reception. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Paul M. Business - 01/03/2019 AccorHotels certified review
« Not as good as it was before the refurb »

I stay at the Mercure Grande a lot..I also bring colleagues with me. Its good for the location and P.. However since the refurb of reception it is not as good. 1. Not enough check in desks...too long to wait. 2. Seems less friendly, less personal. 3. Staff seem a bit confused

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., We very much appreciate your comments regarding your stay at our hotel. At the same time we are very sorry that your impression wasn't as positive as during your previous visits :( We would like to also apologize for any inconveniences which took a place during your last stay. Thank you also for your suggestions regarding what we should to improve. We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again and I really big hope we'll be able to surprise you positively :) Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Pawel P. Solo - 27/02/2019 AccorHotels certified review
« What I expected. »

There weren't any major issues. The stay was enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pawel, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Arkadiusz O. Business - 25/02/2019 AccorHotels certified review
« Unique »

Location, standard, comfortable bed, delicious breakfasts, helpful service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arkadiusz Kazimierz O., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Johnny Business - 23/02/2019 AccorHotels certified review
« Thanks »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janos, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We glad that your stay was pleasant. We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Kind regards Ernest Podgórski Guest Relations Department

MariusVNO Business - 19/02/2019 TripAdvisor review
« Warsaw Mercure Grand hotel »

I have stayed in this hotel in February, it was nice hotel in the center of the town. Everything is reachable on foot. The rooms where clean, the bar was ok too. Some of the rooms are refurbished in football stile, so if you are not a fan of football book another room, or your sense of humor is high enough. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marius, We very appreciate regarding your really kind and warm feedback:) You even don't know how much we are happy that you've enjoyed your stay with us! :) At the same time we hope it wasn't your last visit and we'll have an opportunity to welcome you again in the near future:) See you and we send you sunny greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Kjetil Business - 18/02/2019 AccorHotels certified review
« Very nice stay »

Check in and check out was expedient and unproblematic. The room was very nice, clean and had all necessary amenities. Breakfast had a nice selection. One of the days it was very crowded and those responsible for cleaning the tables didn't manage to keep up, making it difficult to find a clean place to sit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kjetil Sudmann L., We very much appreciate your comments regarding your stay at our hotel. We glad that our reception staff met your expectations and you've enjoyed the room which we've prepared for you :) We would like to also apologize for any inconveniences which took a place during breakfast.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Anonymous Couples - 18/02/2019 AccorHotels certified review
« Very nice and professional service »

We were treated even better than expected. The service was very nice and all our wishes were fulfilled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna, You have no idea how many positive energy fulfiled our hearts after reading your feedback:) Thank you for your highest rating and for a lots of kind words. We are very extremely happy that me met your expectations and you felt good at our hotel- it's a biggest prize for us. Thank you one more time and we hope that you will visit us again. See you, Kind regards Ernest Podgórski Guest Relations Department

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