Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

4.5/5 2,480 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Underground car park and outdoor car park: PLN 79/day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
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Hotel location

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,936 reviews

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,480 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 15/10/2018 AccorHotels certified review
« business stay »

The overall stay was okay. Unfortunately the breakfast was a mess. I went there on three different days at different times and it was always crowded and people "stole" each other's seat as the staff sometimes cleaned the tables so fast, that you lost your table after getting another coffee (that itself was a mission at times). So not so much a "relaxed" start into the day. The rooms (my colleague confirmed) were overly heated. It was warmer inside than outside and it was 20+ degrees during the day... No way to turn it down and I only managed to marginally open the windows on upper floors. The decoration pillows had stains (didnt use them anyway) and the table veneer was peeling off on the window side of the table... This is rather unfortunate at a flex room rate of 160 Euros (!) per night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johannes B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you, which will be shared among the members of our team. We apologize for the situation in our breakfast restaurant. During rush hours it might get very crowded, however we are still trying very hard to make breakfast a nice experience for you. To guests who have more time in the morning, we can suggest to come back after this pick-time, of course if they have such a possibility. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to seeing you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Robert Business - 12/10/2018 AccorHotels certified review
« Small area cheap interior »

Reservation agent located in Ireland?! Cheaper, but of no help. Not able to negotiate, not knowledgeable about rooms at the particular hotel. Not very helpful overall. Reception agent seemed dissatisfied with life. No smile. Cold shoulder treatment. The room was small and seemed cheap. Unhappy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert P., Thank you for sharing your feedback to us. We are very sorry to hear that your overall experience at our hotel wasn't so satisfying as we would all expect. I especially have in mind the reception welcome service. We will make sure that "your welcome" next time will be a much better experience that will also make you to come back to Mercure Warszawa Grand Hotel! We would like to ensure you that we just learned a lesson from your concern and that we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Joanna Piotrowska Guest Relations Manager

Anonymous Business - 12/10/2018 AccorHotels certified review
« The bed needs some maintenance »

This was my 4th visit in this hotel and everything was as good as expected with one exception. The bed made such a noise that I woke up in the night. In this case the bed needs some maintenance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Patrick, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. All concerns are shared with our team. We keep in mind your remarks about the bed comfort. We are certainly replacing the old mattresses with new ones. However, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking for another chance from you in the near future! Sincerely, Joanna Piotrowska Guest Relations Manager

Business - 12/10/2018 TripAdvisor review
« Nice stay »

Very nice Hotel, the room was quite comfortable with anything you need. The Location is well connected to the city. You've got a lots of various restaurants in the close area of the hotel. The way to the center is also comfortable above 1,5 km

Jürgen Solo - 07/10/2018 AccorHotels certified review
« Good location and room »

A quiet, peaceful hotel with great rooms. Breakfast was good. The layout of the rooms could have been improved (lighting was weirdly wired).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuri S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always significant for us to receive feedback from you as a guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Do3op Solo - 05/10/2018 AccorHotels certified review
« Great hotel »

Great hotel overall. Clean, decent breakfast, helpful staff. One thing spoiled it a bit: they seem to have made a billing mistake but my sending emails to the management have all been left unanswered.

Anonymous Families - 30/09/2018 AccorHotels certified review

Lovely hotel central location friendly and helpful staff clean and comfortable room great variety of breakfasts restaurant very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Camilla, We very much appreciate your comments regarding your stay at the our hotel. It is always a pleasure to receive positive feedback :-) We are extremely happy that your stay was pleasant We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. You comments will help us a lot in our continuous striving for superior service experience for every guest. Thank you again for sharing your experience, and we hope you'll visit us again as soon as possible. Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations Department

John K. Families - 30/09/2018 AccorHotels certified review
« Satisfying! »

Cordial stafff! Clean room! Good location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the our hotel. It is always a pleasure to receive positive feedback :-) We are extremely happy that your stay was pleasant and you spent a nice time with us. We’d be also grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. You comments will help us a lot in our continuous striving for superior service experience for every guest. Thank you again for sharing your experience, and we hope you'll visit us again in the near future. Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations Department

Mladen Business - 24/09/2018 AccorHotels certified review
« Mr »

Everything was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mladen R., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to your next visit at the Mercure Warszawa Grand Hotel. Sincerely, Joanna Piotrowska Guest Relations Manager

Anonymous Business - 20/09/2018 AccorHotels certified review
« Good and bad »

It was a pleasant enough experience although on one morning the breakfast service was shocking with far too many guests and a really chaotic situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duncan, Thank you for taking the time to tell us about your experience at the our hotel. At the same time we would like to apologize for any inconveniences with a breakfast. We doing our best to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope you'll visit us again in the near future. Greetings from Warsaw, Sincerely, Guest Relations Department

M.diab Solo - 19/09/2018 AccorHotels certified review

The room was clean and qiet,but it wasv.small,the bed wasnt comfortable,I had back pain at the morning,the breekfast was v.poor,I asked to add money to my reservation for breekfast,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diab, Thank you for taking the time to tell us about your experience at the our hotel. We very sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We doing our best to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope you'll give us one more chance and you'll visit us again in the near future. Greetings from Warsaw, Sincerely, Guest Relations Department

David B. Couples - 17/09/2018 AccorHotels certified review
« very good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the our hotel. It is always a pleasure to receive positive feedback :-) We are extremely happy that your stay was pleasant. Thank you again for sharing your experience, and we hope you'll visit us again in the near future. Greetings from Warsaw. Sincerely, Ernest Podgórski Guest Relations Department,

Joe B. Couples - 15/09/2018 AccorHotels certified review

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe, We very much appreciate your comments regarding your stay at the our hotel. It is always a pleasure to receive positive feedback :-) We are extremely happy that your stay was pleasant :) At the same time we hope you'll visit us again in the near future. Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations Department

Ruben M. Business - 10/09/2018 AccorHotels certified review
« Extremely Satisfied »

Extremely Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruben M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Markus P. Business - 09/09/2018 AccorHotels certified review
« Bland »

Overall ok - but would not reccomend. Breakfast was not good, and overall attitude of staff was not up to the standard i have encountered in other Accor hotels, for example the Novotel Centrum.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Markus P., Thank you for sharing your feedback to us. We are very sorry to hear that the breakfast did not meet your expectations. We try to serve huge variety of food so all guest can choose what they like the most. If you have more suggestions, please let us know and we will try to implement them in our restaurant. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Joanna Piotrowska Guest Relations Manager General Manager

Pawel Business - 09/09/2018 AccorHotels certified review
« nice hotel, good location & breakfast, unfortunately not satisfactory issue handling »

during my stay one of my shirts has been damaged due to issues with water. Hotel attempted to clean, but unsuccessfully. No cost compensation has been provided, reason: 'I haven't shown the shirt before damage', which a) implies I'm being deceitful b) is completely unreasonable - nobody shows all their wardrobe 'just in case of damage' I have been staying a whole week, really unpleasant finish of otherwise enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paweł M., Thank you for sharing your feedback to us. I am very sorry to read and find out that our compensation wasn't satisfying to you. At the time of our conversation I offered you personally complimentary dinner at our Winestone restaurant for this inconvenience and to my impression you accepted this form of apology. Following our conversation, we were indeed awaiting for you at our restaurant on Monday and Tuesday. Moreover, as you mentioned, we attempted to clean the shirt covering the costs, but what's more important we were willing to compensate you the shirt not by cash withdrawal but in a more sophisticated and professional way such as exquisite steak dinner. Best Regards, Guest Relations

John Families - 08/09/2018 AccorHotels certified review
« Excellent stay »

Experience was very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the our hotel. It is always a pleasure to receive positive feedback :) We are extremely happy that your stay and was pleasant and we've met your expectations Thank you again for sharing your pleasant experience, and we hope you'll visit us again in the near future. Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations Department,

Pearl J. Couples - 06/09/2018 AccorHotels certified review
« Satisfactory »

Air conditioning did not appear to be working very well Found shower difficult to use as it had to be held - was positioned too low- so had to hold it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the our hotel. At the same time we would like to apologize for any technical inconveniences. I will share your comments with our team of course and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you'll visit us again in the near future. Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations Department

William G. Solo - 04/09/2018 AccorHotels certified review
« Very good standard of hotel room. »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, We very much appreciate your comments regarding your stay at the our hotel. We glad that you enjoyed the room which we've prepared for you. At the same time we very sorry that our breakfast didn't met your expectations. We'll be grateful if you'll be able to send us some suggestions what we should to improve regards our breakfast to make you fully satisfated. Thank you again for sharing your experience, and we hope you'll visit us again in the near future. Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations Department,

Charlotta Solo - 01/09/2018 AccorHotels certified review
« Fantastic »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotta, We very much appreciate your highest rating regarding your stay at the our hotel. It is always a pleasure to receive positive feedback :-) We are extremely happy that your stay was pleasant. Thank you again for sharing your experience, and we hope you'll visit us again in the near future. Greetings from Warsaw, Sincerely, Ernest Podgórski Guest Relations Department

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