Hotel Mercure Warszawa Grand 4 stars

TripAdvisor rating 4.5/5 2,598 reviews
Hotel Mercure Warszawa Grand
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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • Winestone offers wines from around the world as well as Polish and international dishes.

  • 8 meeting rooms including the Olimp room on the 10th floor with a panoramic view of Warsaw

  • Parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 55.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop Nearby
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Billiards/Snooker
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522
warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Contact email

Check-in from 14h00

Check out up to 12h00

  • ZTM :   175 FROM AIRPORT KRUCZA

  • STACJA METRA :   ALL TO CITY A13 CENTRUM

  • ZTM :   7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodations

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: x2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: x2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 kingsize bed

  • Max. number of persons: x2
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Edyta: Tea Room / Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Gawel : Grand Hotel Room / Superior Room with 1 King Size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Zbyszek: Jazz Room / Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Konrad: You are the champion / Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Malwina&Ola: Mniam mniam / Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 king-size bed

  • Max. number of persons: x3
  • Area: From 47
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite with 1 king-size bed and sofa bed

  • Max. number of persons: x4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more
Hotel Mercure Warszawa Grand Meeting Room

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

6,869 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,598 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Waiting too long for check in.Really too long

TripAdvisor rating 4.5/5

Safari44851118367 Business - 22/04/2019 TripAdvisor review

Waiting too long for check in.Really too long ...you should improve this as waiting 15' is not acceptable; Where is the priority desk? Otherwise, hotel location is a plus with numerous good restaurants nearby

Warsaw Trip

Customer review rating 4.5/5

Paul V. Business - 18/04/2019 AccorHotels certified review

Very nice and friendly personel, big variety at breakfast.

Dear Paul, We very much appreciate your comments regarding your stay at our hotel :) We glad that your stay was pleasant and at the same time we hope to see you again, Kind regards, Ernest Podgórski Guest Experience Department

Great Hotel in teh heart of Warsaw

Customer review rating 4.5/5

Robert Business - 16/04/2019 AccorHotels certified review

I stayed at this hotel for business reasons, but due to the near distance to teh city center as well the parks and the river promenade I was able to combine it with private quality time. The amenities of the hotel and the staff's great job made my stay as comfortable as possible. I can highly recommend it.

Dear Robert M., Thank you so much for your nice words! It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve also as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that you will have another chance to visit us in the near future! Sincerely, Joanna Piotrowska Guest Relations Manager

Excellent reception staff, well customer-oriented.

Customer review rating 4.5/5

Thien Business - 15/04/2019 AccorHotels certified review

Whenever possible, my priority goes to Accor Hotels, especially Mercure Grand in Warsaw. - Liked: The ladies at the reception were very customer-oriented, and efficient for the checkin and checkout. The room as wished was calm and have a city view, but it was located in front of the lifts while I especially requested it to be far from them. -Disliked: Room in front of the lifts. And the disappointing decrease in the quality of the breakfast : vegetables were not fresh (frozen). The quantity was more than enough. And finally, if the coffee could be better, it would be great.

Dear Chi Thien N., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. We liked both about your feedback: positives and negatives. I will share your comments with our team, especially with the reception and breakfast restaurant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to your next visit at the Mercure Warszawa Grand hotel! Sincerely, Joanna Piotrowska Guest Relations Manager

NICE STAY

Customer review rating 4.5/5

Alex Business - 15/04/2019 AccorHotels certified review

Very nice stay, conveniently located close to very nice dining options

Dear Alexander C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than this one. Sincerely, Joanna Piotrowska Guest Relations Manager

Excellent help from the staff.

Customer review rating 4.5/5

Anonymous Business - 15/04/2019 AccorHotels certified review

The lady hotel manager found an IT specialist from another Mercure hotel who came to look at my laptop and solved the problem in 5 minutes. I am very grateful.

Dear Susan Johanna S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Great hotel in the city center

Customer review rating 4.5/5

Ana Business - 14/04/2019 AccorHotels certified review

Mercure Grand is a great hotel in the city centrum. Modern lobby, large rooms and very good service. Large rooms with nice and very clean shower. Bed very comfortable. Quick service in the reception. Many parking places.

Dear Ana M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Great hotel

Customer review rating 4.5/5

Petter A. Friends - 12/04/2019 AccorHotels certified review

My third visit to this great hotel. Large and nice rooms. Good winebar.

Dear Petter A., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

“Home sweet home “ again

Customer review rating 4.5/5

Barbara T. M. Couples - 06/04/2019 AccorHotels certified review

My feedback may not be helpful to improve anything because I have not found anything that needs to be improved. Quick summary: 1. Efficient reception and excellent client help desk ( in particular Mrs. Joanna Piotrowska). 2. Clean room and very good cleaning everyday 3. Superb breakfast with very efficient service (in particular, Panowie Leszek, Michal and Grzegorz). In addition, this time we had some personal issues and received so much warm and greatly appreciated support from a number of people in the hotel! Looking forward to coming back in less than 3 weeks!

Drogi Panie Tomku i droga Pani Basiu, osobiście dziękuję za te wzruszająco piękne słowa pod adresem moich kolegów i koleżanek z pracy, jak również swoim własnym. To Państwo są wyjątkowymi osobami, w towarzystwie których chce się spędzać czas i dzięki którym praca staje się po prostu przyjemnością :-) Serce nam się szczególnie raduje, gdy wiemy, że czują się Państwo u nas jak w domu... ten "dom" tworzymy razem, przekazując sobie nawzajem dużo pozytywnej energii :-) My również czekamy już na Państwa, a teraz korzystając z okazji życzymy dużo odpoczynku w Solcu oraz Wesołych, Słonecznych i Zdrowych Świąt Wielkiej Nocy! Do zobaczenia po świętach :-) Joanna Piotrowska

Excellent hotel with a very good breakfast and restaurant in it

Customer review rating 4.5/5

Bitwise Business - 05/04/2019 AccorHotels certified review

Stayed for a couple of days. Clean rooms with nice views. Breakfast was excellent with lots of different options. I had a light dinner one day which was very good too.

Dear Marc G., We very appreciate regarding your really kind and warm feedback:) We are happy that you've enjoyed your stay with us! :) At the same time we hope it wasn't your last visit and we'll have an opportunity to welcome you again in the near future:) See you and we send you sunny greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Nice hotel, but pretty small room

TripAdvisor rating 4.5/5

Navigator51616310616 Business - 04/04/2019 TripAdvisor review

I stayed in the hotel couple of nights. I am a silver member of Accorhotels program but in this hotel I never felt it. Lines for check and check out were long. The floor was divided to two types of rooms: regular and priority, when you enter the floor you can see if you are priority guest or not as they have signs near elevator. The room was clean but very small, It seemed that even in Ibis the rooms are bigger. Breakfasts were good.

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Very good

Customer review rating 4.5/5

Ellie Business - 03/04/2019 AccorHotels certified review

Lovely hotel. Can't fault it.

Dear Eleanor M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

very good hotel

Customer review rating 4.5/5

Anonymous Business - 03/04/2019 AccorHotels certified review

Great hotel. Very large and nice room. Very clean bathroom. Large nice shower. Very king staff at the reception. Tasty breakfast.

Dear Aleksei S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. We are very happy that you enjoyed the room and the breakfast. Also, thank you for the nice words regarding our reception staff. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Very good hotel in central location

Customer review rating 4.5/5

Pw Couples - 02/04/2019 AccorHotels certified review

Nice central location in Warsaw, really good hotel facilities, clean and nicely decorated. I really liked the breakfast in the mornings, with nice selection of warm food & egg chef. Bed was okay, but could be a little more comfortable.

Dear P., We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Αmazing

Customer review rating 4.5/5

Konstantinos S. Couples - 27/03/2019 AccorHotels certified review

MY EXPERIENCE IN YOUR HOTEL HAS BEEN WONDERFULLY AND SATISFY ALL ΜΥ NEEDS .

Dear Konstantinos, You have no idea, how many joy and positive energy has filled our hearts after reading your feedback:) THANK YOU! We are extremely proud that you have such a good opinion about us! We also are glad that your stay was pleasant and you spent a nice time with us :) We hope we'll have an opportunity to welcome you again as soon as possible :) See you and warm greetings from Warsaw! Kind regards Ernest Podgóski Guest Relations

Good

Customer review rating 4.5/5

Cecile M. Business - 26/03/2019 AccorHotels certified review

Good value for money

Dear Cecilie, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant :) We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Good quality resonable price

Customer review rating 4.5/5

Michael K. Business - 21/03/2019 AccorHotels certified review

Easy check in / check out friendly staff. Nice lobby wine bar and shop Complicated to park the car, no signs outside, very narrow parking area

Dear Michael Thorup K., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share all your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to your next visit at the Mercure Warszawa Grand Hotel. Sincerely, Joanna Piotrowska Guest Relations Manager

Excellent

Customer review rating 4.5/5

Marco Business - 21/03/2019 AccorHotels certified review

Clean room, bed was little uncomfortable but good overall.

Dear Marco J., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team. In regards to your comment, I would like inform you that we are replacing systematically the old mattresses with new ones. However, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to your next visit at the Mercure Warszawa Grand hotel. Sincerely, Joanna Piotrowska Guest Relations Manager

niceand new

Customer review rating 4.5/5

Kay L. Friends - 17/03/2019 AccorHotels certified review

I did have trouble with the wake up call. I put in for it at 3:00am and there was never a call. I really did not like the way the bathroom and tollit was very inconvenient . there seem to Black Mold in the shower and tub & the bed were to hard. The breakfast was very nice and the people were very helpful.

Dear Kay L., Thank you so much for your feedback. I am very sorry for the situation with the wake-up call. I am also very sorry to hear that you didn't like the design of our bathroom and toilet. At least the breakfast and people were fine, so we are very glad about this. Hopefully we will be able to see you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Comfortable and clean but mistakes were made during the invoicing.

Customer review rating 4.5/5

Dariusz Business - 15/03/2019 AccorHotels certified review

Reserved a twin bed room for 1 Person for roundabout 100 EUR. While checking in the lady at the reception told me that everything is paid and that the breakfast is included and paid. I went for breakfast and wanted to check out. After receiving the invoice I realised that my company was invoiced 140EUR instead of 100EUR. Replying the invoice Email I was told that the room was reserved for two and that the booking reservation stated that the breakfast is not included. Two breakfasts were invoices. at the end. If the lady at the reception wouldn't have said anything, this would be no problem. The hotel is still good. Its only 40EUR. So not worth the effort. But please work on your costumer services. Regards

Dear Mr. P. I contact you because I know that you've talked already with my colleague from the reception, and I would like to apologize you one more time for the misunderstanding with your previous reservation. Considering that it wasn't your first stay I hope that this situation will not adversely affect on your opinion about our hotel and we'll have an opportunity to welcome you again in the near future. In case some questions please don't be hesitate to contact me on my email address: h3… See you again and I send you warm greetings from Warsaw Sincerely Ernest Podgórski Guest Relations Department
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