Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

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4.5/5 2,353 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 204.00 PLN Non member rate
From 183.60 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Hotel garage and outdoor car park: PLN 70 per day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 55  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 5,176 reviews

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,353 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Karolina Solo - 17/04/2018
« Very good location, not so good bed »

In general everything was very good. The only problem I had was the bed - very thin mattress. I could feel the base of the bed, which caused some sleep problems. But otherwise the location is superb, breakfast is great, staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karolina G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am sorry that your experience did not meet your expectations; especially the bed comfort wasn't the best. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As a follow up of your opinion, I kindly inform you that we are constantly replacing the old mattresses with new ones. We appreciate your sharing your concerns, and we hope to see you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

AccorHotels certified review
Wd Business - 17/04/2018
« Why you are not able to send an invoice and I have to remind often a couple of times? »

Ok

AccorHotels certified review
Anonymous Families - 15/04/2018
« Good.0 »

The overall stay was good.

AccorHotels certified review
Never A. Business - 14/04/2018
« Never a. »

Terrible experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agustin, We are incredibly shocked and we are very sorry about your opinion. We want to ensure that just like you, when you come to our hotel and expect that you have a nice time, we always try to make it happen. Therefore, the more we would like to apologize very much that your expectations have not been met. Dear Agustin, can we ask you to send us information about what exactly caused your stay to be so bad? Any suggestion from you will be very important and helpful for us. At the same time, I dare to ask for another chance. And I invite you to visit us a.. We want to fix the mistakes that made the stay unpleasant. We hope that we will have the opportunity to welcome you a. in the near future. Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Patrick M. Business - 14/04/2018
« Very enjoyable »

Very enjoyable. Hospitable & very helpful staff throughout the hotel. Service with a smile. Best Mercure I ever stayed in.

AccorHotels certified review
Chris Business - 13/04/2018
« Very good »

Very good and comfortable except for a misunderstanding about a drink from the mini-bar.

AccorHotels certified review
Anonymous Business - 13/04/2018
« Nice clean hotel »

Loved the room, very spacious, and very clean. Would have given the hotel a 10, but the mattress was horrible. I have not slept on a mattress where I could feel and hear the springs move as I rolled over.

AccorHotels certified review
Janusz L. Couples - 13/04/2018

Great !

AccorHotels certified review
Carrie Couples - 12/04/2018
« Good rooms and professional service »

The hotel and the room was professionally appointed and perfectly clean. Service was also impressively professional.

AccorHotels certified review
Hanneke Business - 12/04/2018
« The airco wasn't working - very hot in the room »

The airco didn't work on the first hot day of the year, I needed to get someone from reception at 2am to take off the window lock to open the window, however hardly slept because of the outside noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanneke N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we will take the appropriate measures to address the problem with air conditioning and prevent it from future occurrence. We appreciate sharing your concerns, they are very important to us and we always listen to what our guests say. Sincerely, Joanna Piotrowska Guest Relations Manager

AccorHotels certified review
Milo Business - 11/04/2018
« Still waiting for an invoice »

What I really remember from that hotel is that I'm still asking for an invoice: I asked for it at the reception desk, I e-mailed them twice and called once. Nothing. Terrible service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Miłosz H., Thank you for sharing your feedback with us. We were very sorry to see such a low opinion about us after your stay at the Mercure Warszawa Grand Hotel. Your invoice was sent yesterday, so you should have it by now, I really apologize for the delay. We hope that you will give us another opportunity to better serve you in the near future. . Best Regards, Joanna Piotrowska Guest Relations Manager

AccorHotels certified review
Nick M. Solo - 10/04/2018
« Lovely hotel, great location between station and old town. »

The hotel was in a quiet area but very close to the main route to the station and about 15-20 mins walk to the old town. The room was clean comfortable and larger than I had anticipated. Staff were friendly and helpful and the breakfast range was excellent. The tea and coffee making facilities in the room were most welcome. I had one meal in the on site restaurant which was excellent and good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive such a positive feedback. Our staff will be delighted to hear how great they are :-) We are also very happy about knowing that the room was comfortable and larger than you were expecting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

TripAdvisor review
Solo travel - 09/04/2018
« A great stay »

A great hotel very close to everything.Room was spacious and comfortable although it wasnt very warm even with airconditioning. It was warm and sunny during my stay so I dont know how warm the room would be during winter. Breakfast was superb as well as the restaurant of the hotel. Staff were very friendly and helpful and accommodated all my requests and questions. I would higly recommend it.

AccorHotels certified review
Y. Solo - 08/04/2018
« Nice, kindly staff »

Nice and kindly hotel staff, good location are making me to have wonderful trip in Warszawa!! Thank your so much!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meng Hui, You even don't know how much positive energy and joyful fulfilled our hearts after reading your warm feedback :) Thank you very very much! We are extremely happy that you spent a nice time with us, and we had an opportunity to made your stay wonderful :) It's a biggest prize for us!! We hope you'll visit us again in the near future! See you :) In the name of all team I send you greetings from sunny Warsaw! Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Anonymous Families - 08/04/2018
« Great Easter Hotel »

We really enjoyed our stay over Easter weekend. Rooms were spacious, brunch was excellent and the bar/restaurant was a lifesaver on Easter when everything was closed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, Thank you very very much for rewarded us with a lots of warm and kind words:) We are extremely happy that your stay was pleasant and you spent a nice time with your family:) We hope we'll have an opportunity to welcome you again in the near future. See you :) In the name of all team I send you greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Jrb Couples - 07/04/2018
« Enjoyable »

Really nice and quality/price was worth it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier, We would like to thank you for rewarded us with a highest rating :) We also appreciated regarding kind and warm feedback:) we are extremely happy that your stay was pleasant and you spent a nice time with us:) We hope we'll have an opportunity to welcome you again in the near future - see you. In the name of our all team I send you a greetings from sunny Warsaw:) Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Jakub C. Business - 06/04/2018
« Short stay for business »

It was my second stay at this hotel and everything would be perfect, if I did not have to look around for a parking spot within the whole area, as the hotel's parking was fully booked.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Jakubie, Chcielibyśmy bardzo podziękować za nagrodzenie nas bardzo wysoką oceną i miłą opinią :) Jednocześnie chcielibyśmy przeprosić za niedogodność związaną z parkingiem. Liczymy również na to Panie Jakubie, że odwiedzi nas Pan ponownie w niedalekiej przyszłości i mamy nadzieję, że wszystko przebiegnię bez zastrzeżeń. Do zobaczenia i przesyłamy pozdrowienia ze słonecznej Warszawy. Z poważaniem Ernest Podgórski Specjalista ds. Relacji z Gośćmi

AccorHotels certified review
Anonymous Solo - 06/04/2018
« Very good hotel in best location »

I am coming back to this hotel frequently (also together with my family). It is good value for money. The location is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, You don't even know how much joy our hearts have filled after reading so many nice words :) Thank you very very much! We are extremely happy that your every stay at our hotel are pleasant- it's a biggest prize for us! We hope we'll have an opportunity to welcome you again as soon as possible, In the name of our all team I send you a warm greetings from Warsaw! Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Barbara T. M. Couples - 02/04/2018
« As always very good »

It was our pleasure to stay at Grand hotel- as during the previous many stay we were very satisfied! Quick and efficient check in and out, convenient room, superb breakfast and great location! Will be coming back to this hotel in three weeks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomasz, You don't even know how much joy our hearts have filled after reading so many nice words :) Thank you very very much! We are looking forward to welcome you again:) See you! Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Mariona Couples - 02/04/2018
« Perfect experience »

We stayed in this hotel as part of our anniversary trip and it was a wonderful experience. We booked a suite and the details were exquisite, the service was excellent and the room was very comfortable and luxurious while being reasonably priced. All in all, we would not mind to go back! Maybe for a future anniversary :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariona, You don't even know how much joy our hearts have filled after reading so many nice words :) Thank you very very much! We are extremely happy we was able to make your anniversary more unique and you spent a nice time with us :) We hope we'll have an opportunity to welcome you again as soon as possible, In the name of our all team I send you a warm greetings from Warsaw! Kind regards Ernest Podgórski Guest Relations

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