Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

4.5/5 2,521 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Underground car park and outdoor car park: PLN 79/day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 55  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
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Hotel location

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 6,269 reviews

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,521 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 14/12/2018 AccorHotels certified review
« Good check in/out »

All good, but 3x fire alarm on 13th Dec and announcments only in Polish language! It needs minim. English as well!

Kellie Solo - 11/12/2018 AccorHotels certified review
« Lovely »

Very good hotel, located in the center, helpfull Staff, tasty breakfast. Clean and quiet room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kellie A., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Elbrus E. Business - 11/12/2018 AccorHotels certified review
« A great stay, a beautiful hotel. »

I have no objections. Hotel service is especially praiseworthy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elbrus E., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Max Solo - 10/12/2018 AccorHotels certified review

Very good hotel. Nice staff and comfortable rooms. I'm gonna to stay here during my next visit in Warsaw

Anonymous Business - 09/12/2018 AccorHotels certified review
« Nothing special and disappointed with room »

I had booked two rooms for business one for myself and another for an employee. I was offered an upgrade, which I took but the room probably was worse than the original. I was given a room on the first floor and I requested a higher floor room, which I did get (601) but it was on the inside of the building and at times was noisy with thumping heavy noises and vibration, I was curtly told by the Reception staff that there are no other rooms, which I found hard to believe as it is a massive property. I am going to try other hotels next time in Warsaw and wont be back in a hurry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manish S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am sorry that your experience did not fully meet your expectations. We were doing our best to ensure you a nice and convenient accommodation. Your reservation was originally for a standard room which is much smaller than the superior room. The view from the room is an individual preference, and from now on we will know that you like the city view, not the backyard. We do apologize for the noise in the room, our Technical Department will definitely check on this. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Remi Business - 09/12/2018 AccorHotels certified review
« Nice stay »

Very good location, nice rooms very well equiped. Service was also very helpful. Breakfast didn’t taste. Good choice but poor quality.

Jakub Business - 07/12/2018 AccorHotels certified review
« Good »

everything i expected from this hotel

Jurica Business - 06/12/2018 AccorHotels certified review
« Great experience »

It was simply amazing

Peter S. Business - 05/12/2018 AccorHotels certified review
« Convenient »

In general I'm satisfied, but there were some inconvenient topics: Internet connection was very slow, restaurant has very few tables for hotel with such number of rooms.

Ethan W. Couples - 05/12/2018 AccorHotels certified review

Very central to Warsaw. Breakfast was beautiful and caters for all nationalities. One bad things is that the beds are very very hard resulting in us putting additional blankets underneath. Overall hotel is great, 10 min walk to all attractions.

Anonymous Business - 05/12/2018 AccorHotels certified review

Check in quick, personnel not smiling, waiters not service trained, room bedsheets not changed for 3 days!

Romualdas Business - 05/12/2018 AccorHotels certified review
« The good location, friendly staff, nice breakfast and very slow Wi Fi »

The good location, friendly staff, nice breakfast and very slow Wi Fi

Patricia Families - 03/12/2018 AccorHotels certified review
« Perfect! »

Absolutely satisfied, we received a small sweet gift before arrival. Check-in fast, room was perfectly clean, used a gym and sauna as well.

Ruth D. Couples - 02/12/2018 AccorHotels certified review
« Great hotel.. Great location but very impersonal »

The hotel is immaculately clean with Great facilities and in a perfect location for Warsaw however, the hotel is very impersonal. We stay in many hotels and like to be greeted in the morning at breakfast or from reception but felt it was all a little robot like. Particularly with checking in and at breakfast there were many people about but no one was saying good morning or interacting with the guests. Very similar with the reception is was all very yes no.

Chaney Solo - 30/11/2018 AccorHotels certified review
« very worth to stay »

Very good location, comfortable room, friendly staff. very convenient and the breakfast is nice.

Pedro F. Couples - 30/11/2018 AccorHotels certified review
« Very good hotel »

Everything was very good but I missed some things a 4 star hotel should have: There's only one kind of pillow and one kind of duvet, too thick, too warm. I asked for different pillow and different duvet or blanket and they said they hadn't. Breakfast was excellent but it was the same every morning, not a single change, no variety. Gym was good but sauna just works up to 40 degrees which is the same of not working.

F M. Business - 29/11/2018 AccorHotels certified review
« Unusual »

Nothing exceptional, max 3 star. Concerning that I've paid for 2 days and spend only one and nobody even mention reimbursement for one day I'm not satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Guest Relations Department.

Ed Solo - 29/11/2018 AccorHotels certified review
« Why is Wi Fi so Poor »

The room was nice and the bed comfortable. The room was clean. However, my experience was ruined because of the very poor wi fi signal. In the middle of an email, the wi fi would disconnect. For wi fi to work, I had to go into the corridor. Very embarrassing and totally unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. Thank you for taking the time to tell us about your experience at the our hotel. We very sorry that your experience with a WiFi didn't meet your expectations; please allow me to express my sincerest apologies :( We forward already your comment to our IT department to fix this big problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. And we hope that during your next stay everything will be perfect! Greetings from Warsaw, Sincerely, Guest Relations Department

M. Business - 28/11/2018 AccorHotels certified review
« Very unpractical »

This was _the_ worst designed room I have ever stayed in until now. With the vast empty space, see-through shower cabin it might make sense for a one night stand venue, but definitely not for a longer "causal" stay. Or maybe that is the secret meaning of the word "privileged"? I cannot understand why there was not even a coat rack given there was a very small closet for storing the clothing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at our hotel. We very sorry that the room which we've prepared for you didn't met your expectations. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Guest Relations Department.

Kasia Business - 28/11/2018 AccorHotels certified review
« Great location, Nice place »

Hotel is very well located. It’s clean and quiet though close to the main streets/public transit of Warsaw. Many restaurants around. The breakfast is average but enough. Staff very friendly. Bed is not soft like in 5star hotel, but ok. Pillows could be softer.

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