Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

4.5/5 2,501 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 234.00 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Underground car park and outdoor car park: PLN 79/day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 55  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
See all services

Hotel location

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 6,070 reviews

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,501 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Uwe Business - 10/11/2018 AccorHotels certified review

nice big rooms. friendly staff. hotel is very clean. wlan works good. good location in center but silent. still not received my invoice via email 2 days after checkout.

Silvia U. Families - 08/11/2018 AccorHotels certified review
« Comfortable »

.

B. Friends - 07/11/2018 AccorHotels certified review
« Great experience »

Great experience,good room,good breakfast and excellent receptionist on time of c.out, She was very kind and professional. Many compliments

Pawel Couples - 06/11/2018 AccorHotels certified review
« Very nice and comfortable room »

Nice service. Comfortable room. One small disadvantage - expensive car park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pawel L., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the parking lot, I would like to inform you that the given prices for the parking lot are normal for Warsaw. Thank you again for sharing your experience, and we are looking forward to seeing you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

geriwtravel Family - 06/11/2018 TripAdvisor review
« Warsaw, Poland »

Great hotel, large comfortable rooms. Excellent breakfast buffet. Great location close to lots of good restaurants, small grocery stores. Would stay again. Highly recommend. There is no airport shuttle but taxis are fairly reasoable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to thank you for your high rating and for a lots of kind words. We are very happy that the room we have prepared for you have met your expectations and you lived well in it ,and also glad that our location has a good impact on your stay. Thank you one more time and we hope you will visit us again in the near future. See you and warm greetings from Warsaw :) Kind regards Guest Relations Department

Chuck B. Couples - 05/11/2018 AccorHotels certified review
« Arrived to room outlet problem. Fixed one request, gave good visit insights, breakfast superb, convenient, even casino »

OUTSTANDING, also doing remodel, while o room attending to current users with courtesy, health and safety priorities.

G W. Couples - 05/11/2018 AccorHotels certified review
« Grand Circle Travel »

Rooms and breakfast buffet were very nice

Eloi Solo - 04/11/2018 AccorHotels certified review
« Convenience and excellent location »

Fast check in and check out, helpful staff and clean and spacious room. Excellent location right in the city center.

J. Couples - 04/11/2018 AccorHotels certified review
« A lovely stay great location »

Very satisfied clean nice comfortable room friendly staff

Stephanegva Families - 31/10/2018 AccorHotels certified review
« Nice hotel but terrible coffee »

Stayed at Mercure Grand as always when in Warsaw as the location is very convenient for us. Check-in staff were a little cold - smiles were absent and verbal exchange limited to its minimum. We were upgraded to a very nice suite. Bed was comfy but pillows were not so I had to use 3 pillows during the rest of our stay. Great bathroom amenities. Breakfast was good overall but the coffee was one of the worst I have ever experienced at any hotel. Tried all 3 supplies during my stay (2 machines and one jug) but there were all equally bad. This was not the case at my earlier stay this yeat!

Comeflywithr Friends - 31/10/2018 AccorHotels certified review
« Very satisfied »

Friendly staff. Clean rooms. Staff extremely helpful. Great location.

Benoit Business - 30/10/2018 AccorHotels certified review
« Great stuff and perfect place to rest in Warsaw! »

Respectful and smiling stuff, my room was very comfortable and well made.

Edi Couples - 27/10/2018 AccorHotels certified review
« Great hotel »

Nice nad spacious room. Good się bathroom with Great shower

David Solo - 25/10/2018 AccorHotels certified review
« Overall nice hotel »

The only problem I had was that my room was very hot and the air con would not cool it down. They switched me the next day to an upgraded room which seemed to help a little. This was very nice of them, but I have a feeling that the air con was switched off for the season. If this is the case, Accor and Mercure need to state in the hotel's web page that the air con gets switched off for the season on a certain day. Many of us would have to consider this in making a reservation, that is, if it is possible to cool the room off all year.

Business - 24/10/2018 TripAdvisor review
« One of my favourites in Warsaw »

This is one of my favourite hotels in Warsaw, the other being Sofitel Victoria. I like its spacious comfortable rooms, relatively quiet location in the centre, excellent Winestone bar and proximity to nice restaurants, public transport and walking distance to the Royal Route (from Plac Zamkowy through to Belweder). The staff is professional and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krzysg816, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant :) And we are very proud that we are one of your favourites hotel :) We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Kind regards Guest Experience Department

Laurens Business - 22/10/2018 AccorHotels certified review
« Nice hotel »

Centrally located, nice spacious rooms, friendly services, live music in the bar sometimes.

Anonymous Business - 17/10/2018 AccorHotels certified review
« Great »

Very clean, good food, good location and most important very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Smiljana Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. We are so happy that you were especially satisfied with our staff. Of course, the food and location are also very important, but the service is extremely significant for us. Thank you again for sharing your experience, and we hope that during your next visit our service will as high quality as this time. Sincerely, Joanna Piotrowska Guest Relations Manager

Anonymous Business - 17/10/2018 AccorHotels certified review
« Attentive staff, comfortable rooms. »

No complaints, excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laimontas S., Thank you very much for your comments. It is always important for us to receive feedback from you. We are glad that you had a nice time with us and our staff was very attentive to you. I am sorry to hear about you unpleasant experience with the car and police. Thank you for sharing your experience and we hope to see you soon in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Anonymous Business - 15/10/2018 AccorHotels certified review
« business stay »

The overall stay was okay. Unfortunately the breakfast was a mess. I went there on three different days at different times and it was always crowded and people "stole" each other's seat as the staff sometimes cleaned the tables so fast, that you lost your table after getting another coffee (that itself was a mission at times). So not so much a "relaxed" start into the day. The rooms (my colleague confirmed) were overly heated. It was warmer inside than outside and it was 20+ degrees during the day... No way to turn it down and I only managed to marginally open the windows on upper floors. The decoration pillows had stains (didnt use them anyway) and the table veneer was peeling off on the window side of the table... This is rather unfortunate at a flex room rate of 160 Euros (!) per night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johannes B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you, which will be shared among the members of our team. We apologize for the situation in our breakfast restaurant. During rush hours it might get very crowded, however we are still trying very hard to make breakfast a nice experience for you. To guests who have more time in the morning, we can suggest to come back after this pick-time, of course if they have such a possibility. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to seeing you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Robert Business - 12/10/2018 AccorHotels certified review
« Small area cheap interior »

Reservation agent located in Ireland?! Cheaper, but of no help. Not able to negotiate, not knowledgeable about rooms at the particular hotel. Not very helpful overall. Reception agent seemed dissatisfied with life. No smile. Cold shoulder treatment. The room was small and seemed cheap. Unhappy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert P., Thank you for sharing your feedback to us. We are very sorry to hear that your overall experience at our hotel wasn't so satisfying as we would all expect. I especially have in mind the reception welcome service. We will make sure that "your welcome" next time will be a much better experience that will also make you to come back to Mercure Warszawa Grand Hotel! We would like to ensure you that we just learned a lesson from your concern and that we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Joanna Piotrowska Guest Relations Manager

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