Hotel Mercure Warszawa Grand 4 stars

TripAdvisor rating 4.5/5 2,705 reviews
Hotel Mercure Warszawa Grand
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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • Winestone offers wines from around the world as well as Polish and international dishes.

  • 8 meeting rooms including the Olimp room on the 10th floor with a panoramic view of Warsaw

  • Parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Billiards/Snooker
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522
warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Contact email

Check-in from 14h00

Check out up to 12h00

  • ZTM :   175 FROM AIRPORT KRUCZA

  • STACJA METRA :   ALL TO CITY A13 CENTRUM

  • ZTM :   7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodations

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Edyta: Tea Room / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Gawel : Grand Hotel Room / Superior Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Zbyszek: Jazz Room / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Konrad: You are the champion / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Malwina&Ola: Mniam mniam / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 47
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite with 1 king-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,894 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,705 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

nice place to stay

Customer review rating 4.5/5

Anonymous Business - 07/11/2019 Confirmed reviews AccorHotels

Nice to stay, clean, quite, relax

Customer review rating 4.5/5

Dayno71 Families - 06/11/2019 Confirmed reviews AccorHotels

moderno-pulito

As expected

Customer review rating 4.5/5

Anonymous Families - 05/11/2019 Confirmed reviews AccorHotels

Good standard Hotel

Very good

Customer review rating 4.5/5

Mike W. Couples - 03/11/2019 Confirmed reviews AccorHotels

Good but not enough tourists information available at hotel.

Predictably satisfying

Customer review rating 4.5/5

David F. Business - 01/11/2019 Confirmed reviews AccorHotels

I stay at the Mercure Grand every time I visit Warsaw. Nothing changes. It’s all vanilla !

Positive experience

Customer review rating 4.5/5

Deborah Solo - 31/10/2019 Confirmed reviews AccorHotels

I like Mercure hotels world wide. The room and the bathroom were nicely cleaned every day and on time. I liked to fact that there was a fresh bottle of still and sparkling water every day. The breakfast was plentiful.

Great

Customer review rating 4.5/5

Giannis Couples - 30/10/2019 Confirmed reviews AccorHotels

All as promised and booked

Great hotel with good service!

Customer review rating 4.5/5

Isaac Solo - 28/10/2019 Confirmed reviews AccorHotels

I stayed at the hotel for 3 nights. The room was clean and large, the breakfast good and satisfying, the staff was kind and the location of the hotel was great.

Nice, clean and pleasent place for stay in Warsaw.

Customer review rating 4.5/5

Branko Business - 25/10/2019 Confirmed reviews AccorHotels

In general satisfied with overall service. I was a bit surprised with low rate for buying Euros when I paid my stay in Euros. My mistake because I didn't ask what was the rate.

very good

Customer review rating 4.5/5

Kris Business - 25/10/2019 Confirmed reviews AccorHotels

the hotel was nice and staff very friendly and helpful

Hotel in line with other major hotels.

Customer review rating 4.5/5

Clive Couples - 24/10/2019 Confirmed reviews AccorHotels

Staff /Service : pleasant & helpful - on par. Location- well positioned

Great Stay in Warsaw - Fantastic Location

Customer review rating 4.5/5

Anonymous Couples - 23/10/2019 Confirmed reviews AccorHotels

Great location and accommodations - would highly recommend for stay in Warsaw.

Customer review rating 4.5/5

Anonymous Solo - 23/10/2019 Confirmed reviews AccorHotels

I appreciate the location, large rooms and the unique architecture. Special mention for breakfast.

great hospitality and looked after me when my booking was wrong

Customer review rating 4.5/5

Rob P. Business - 21/10/2019 Confirmed reviews AccorHotels

as usual i got great service from the team at Mercure Grand Warsaw, especially this trip where my booking company had only booked me in for 1 night, the team at the hotel were able to extend my stay which was great.

Comfortable Stay

Customer review rating 4.5/5

S. Families - 16/10/2019 Confirmed reviews AccorHotels

Room was very clean. Loved having slippers and robe. Breakfast pretty good. Staff helpful.

Pan

Customer review rating 4.5/5

Krzysztof Business - 16/10/2019 Confirmed reviews AccorHotels

ok

OK

Customer review rating 4.5/5

Anonymous Business - 16/10/2019 Confirmed reviews AccorHotels

Fine, without any issues.

Very nice staff, but there is always something that doesn't work.

Customer review rating 4.5/5

Agnieszka Families - 15/10/2019 Confirmed reviews AccorHotels

It was second and last stay at the Mercure for me. Again the room cards were constantly deactivated (I had to go to reception every time I'd come back to the hotel). Also, this time there was confusion about breakfast - I didn't want to buy it, then I was told I was charged for it AND I was told I had it (which I didn't). Not sure how it's being tracked if I've had breakfast, if I was nowhere near breakfast area.

Dear Mrs. Agnieszka, Thank you for sharing your feedback with us. We appreciate your honesty about your stay. We are glad to hear positive words about our staff and we are very concerned about things that unfortunately went wrong during your stay. I am especially sorry about the confusion with breakfast. We agree with you that this situation should not happen in our hotel. We will certainly take better control on tracking the guests having breakfast , so there are no mistakes anymore with this issue. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Joanna Piotrowska Guest Relations Manager

OK, clean hotel

Customer review rating 4.5/5

Niklas Business - 11/10/2019 Confirmed reviews AccorHotels

Nice clean room. Breakfast is lacking a bit in quality. I would for instance want more fresh fruit. Then again, this is a 4 star hotel. Reception is too small for a hotel this size.

Not good enough

Customer review rating 4.5/5

Eshed Couples - 10/10/2019 Confirmed reviews AccorHotels

If you Insists, overall the hotel is ok, and there was a very nice lady in customer relationship who helped us and switch our room to a slightly better one (with a light that is not opening both the light in the bathroom and above the bed so that someone can still sleep when the other person is taking a shower). But it wasn't at the night we arrived and only the day after. In addition, there is no electrical outlet on both sides of the bed, so you can't charge your phone, the towels are very low quality and so is the toilet paper and the Wif signal was really poor.

Dear Eshed A., First of all, I would like to thank you very much for sharing your opinion with us, as well as for your insights on your recent stay at our hotel. I am very happy that my colleague from Guest Relations Department has undertaken to provide you with the greatest possible comfort of your stay. Thank you also for your comments regarding room equipment. Your comments are very important to us, especially since we are in the process of renovating our rooms and I hope that in the near future you will visit us again - and we will be able to welcome you in one of our new rooms, which I really hope will meet your expectations. In case some questions please don't be hesitate to contact us. We send you warm greetings from Warsaw and we hope to see you again. Sincerely Ernest Podgórski Guest Relations Department
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