Hotel Mercure Warszawa Grand 4 stars

TripAdvisor rating 4.5/5 2,631 reviews
Hotel Mercure Warszawa Grand
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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • Winestone offers wines from around the world as well as Polish and international dishes.

  • 8 meeting rooms including the Olimp room on the 10th floor with a panoramic view of Warsaw

  • Parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 55.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Billiards/Snooker
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522
warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Contact email

Check-in from 14h00

Check out up to 12h00

  • ZTM :   175 FROM AIRPORT KRUCZA

  • STACJA METRA :   ALL TO CITY A13 CENTRUM

  • ZTM :   7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Currently, close to our hotel

The Frederic Chopin Museum in Warsaw

From 01/01/2011 to 31/12/2019

At 964 m

The Festiwal Skrzyzowanie Kultur

From 22/09/2019 to 29/09/2019

At 988 m

Summer concerts in Lazienki Park

From 14/05/2019 to 24/09/2019

At 1.8 km

Our accommodations

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 kingsize bed

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 king-size bed

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Edyta: Tea Room / Superior Room with 1 king-size bed

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Gawel : Grand Hotel Room / Superior Room with 1 King Size bed

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Zbyszek: Jazz Room / Superior Room with 1 king-size bed

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Konrad: You are the champion / Superior Room with 1 king-size bed

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Malwina&Ola: Mniam mniam / Superior Room with 1 king-size bed

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 king-size bed

  • Max. number of persons: ‌3
  • Area: From 47
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite with 1 king-size bed and sofa bed

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,118 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,631 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing time

TripAdvisor rating 4.5/5

Seaside25555374408 Couples - 11/06/2019 TripAdvisor review

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

Great hotel but needs to work on the details

Customer review rating 4.5/5

Jeroen D. W. Solo - 10/06/2019 AccorHotels certified review

Overall the stay was good, the room met with expectations and the staff was very nice and professional. However, on the last day of stay the hot water in my room did not work, I was informed of this but an alternative or compensation was not offered or given. This is not in line with the standards I would expect of this chain.

Restaurant terrible service

TripAdvisor rating 4.5/5

Helen W Business - 09/06/2019 TripAdvisor review

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

Excellent

Customer review rating 4.5/5

David F. Business - 08/06/2019 AccorHotels certified review

Relaxing and comfortable as expected

Great experience overall

Customer review rating 4.5/5

Anonymous Couples - 06/06/2019 AccorHotels certified review

Positives: - The food served at breakfast and the one at Winestone - Room & amenities - The booking process on the website (I got a room on a high floor and relatively quiet, as requested) Negatives: - The pillows were extremely soft and thin - The noise coming from slammed doors outside or above the room was pretty piercing

Great location

Customer review rating 4.5/5

Monika Business - 04/06/2019 AccorHotels certified review

My overall experience was good however the space for breakfast is too small and not the best organized for business travellers, mostly alone. I would have also remarks concerning cleanness in my rooms.

Overall satisfied with our stay, with a few minor issues

Customer review rating 4.5/5

Canadianvisitor Couples - 04/06/2019 AccorHotels certified review

Overall nice stay at the Hotel Mercure Warzawa Grand and would consider returning again. Some comments for improvements to room 619: * Self-check out was easy, but we received three different email invoices over the course of two days. The invoices all indicated 0.00 due as expected (pre-paid for the room). Not sure why so many emails were sent that had slightly differently formatted PDF documents attached? * Room had two burnt out bulbs in the living area and one burnt out bulb in the bathroom. Would have expected cleaning staff to notify facilities to correct before the next guest checks-in. * Above the entrance door there was a ventilation/access panel. It was starting to fall from ceiling. Also the ventilation system was relatively noisy in this room - sounded like a loud mechanical clock ticking away. * Mattress seemed worn out. Bed frame was noisy - creaked with every movement.

Everything as agreed and beyond

Customer review rating 4.5/5

Petri Couples - 03/06/2019 AccorHotels certified review

Very clean and tidy room, excellent breakfast. Staff very polite and helpful. Even trainee in the front desk was really professional and polite.

perfect

Customer review rating 4.5/5

B. F. Couples - 03/06/2019 AccorHotels certified review

quite room, perfect hotel location for visiting Warsawa ( walking distance from old city , close to bus line to visit royal castle …) . When we will be back to Warsawa we will certainly choose this hotel ...

Perfect

Customer review rating 4.5/5

O. L. Business - 02/06/2019 AccorHotels certified review

As always the best

Pleasant stay in excellent hotel

Customer review rating 4.5/5

Andreas Families - 01/06/2019 AccorHotels certified review

Everything is grand at Grand! Rooms are comfortable and well-equipped. Breakfast and dinner restaurants are of excellent top-quality. Staff is helpful and welcoming. This was my 5th stay, I have never before been disappointed and not this time either. I will return!

Great hotel in the centre of Warszawa

Customer review rating 4.5/5

Patrick Business - 01/06/2019 AccorHotels certified review

Relaxed efficient hotel with very good breakfast and a good bistro

High level accommodation in Warsaw

Customer review rating 4.5/5

Vladimir J. Business - 31/05/2019 AccorHotels certified review

Everything here was perfect. The atmosphere in the room, the food in the restaurant, the overall atmosphere in the hotel.

Good stay

Customer review rating 4.5/5

Maria Business - 31/05/2019 AccorHotels certified review

The stat overall was very good, staff friendly, rooms clean. The bed was a little uncomfortable so thia could be looked at.

Good but not amazed.

Customer review rating 4.5/5

Nf Couples - 29/05/2019 AccorHotels certified review

Our stay was good - room was decent sized, shower worked well. However, we had booked the room for double occupancy but were only issued one set of towels. We consistently had to call for an additional towel. The tap in the bathroom’s hot/cold functions are opposite to what is indicated on the tap. It was a little annoying how the bathroom lights were connected to the rest of the room’s lights - when one of us wanted to use the bathroom sink while the other was in bed, the light woke the other person up.

Grand hotel

TripAdvisor rating 4.5/5

MASHMOOR123 Couples - 29/05/2019 TripAdvisor review

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

Really quite a nice stay

Customer review rating 4.5/5

Moos Business - 26/05/2019 AccorHotels certified review

This hotel was recommended to me by a Polish colleague and I was not disappointed. I took a junior suite which had a nice view and a WALL full of windows. It had a bath tub, shower, separate toilet room. It came with an espresso machine (but I missed having any milk product as I do not eat the powdered styrofoam creamer product). There were a few drinks in the refrigerator which were included in the suite. The breakfast was very nice, but I had to complain about the music. At 6:30am I do not want to hear club dance music as if the night before never ended. How about some POLITE relaxing music like quiet jazz or classical - - keep it classy, the breakfast room is NOT a club!

A great hotel

Customer review rating 4.5/5

Jarno Solo - 24/05/2019 AccorHotels certified review

I had a great stay at Mercure where I enjoyed the fresh and tasty breakfast the most. The bed and pillows were good. The only thing that was a bit of a let down was the channels on the TV. Due to the weather I spent some time in my room watching TV, and most of the channels were in local language without even English subtitles. There was no possibility for me to connect my phone to stream content from my services, and in this day and age it would be nice with Chromecast options.

Enjoyable 2 days

Customer review rating 4.5/5

David W. Business - 23/05/2019 AccorHotels certified review

Clean efficient

very nice hotel, quiet, peaceful, central location

Customer review rating 4.5/5

Samuel R. Couples - 22/05/2019 AccorHotels certified review

It was pleasant for the most part. In the last two days, we needed more towels (housekeeping took 2 dirty towels and put one back) It was annoying that there is no dedicated light in the shower, that means you have to turn on the light in the entire room, quite a problem when someone else trying to sleep

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