Hotel Mercure Warszawa Grand 4 stars

TripAdvisor rating 4.5/5 2,690 reviews
Hotel Mercure Warszawa Grand
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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • Winestone offers wines from around the world as well as Polish and international dishes.

  • 8 meeting rooms including the Olimp room on the 10th floor with a panoramic view of Warsaw

  • Parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Billiards/Snooker
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522
warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Contact email

Check-in from 14h00

Check out up to 12h00

  • ZTM :   175 FROM AIRPORT KRUCZA

  • STACJA METRA :   ALL TO CITY A13 CENTRUM

  • ZTM :   7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodations

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Privilege Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

MyRoom by Edyta: Tea Room / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

MyRoom by Gawel : Grand Hotel Room / Superior Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

MyRoom by Zbyszek: Jazz Room / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

MyRoom by Konrad: You are the champion / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

MyRoom by Malwina&Ola: Mniam mniam / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Junior Suite with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 47
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Deluxe Suite with 1 king-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,757 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,690 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Not good enough

Customer review rating 4.5/5

Eshed Couples - 10/10/2019 AccorHotels review

If you Insists, overall the hotel is ok, and there was a very nice lady in customer relationship who helped us and switch our room to a slightly better one (with a light that is not opening both the light in the bathroom and above the bed so that someone can still sleep when the other person is taking a shower). But it wasn't at the night we arrived and only the day after. In addition, there is no electrical outlet on both sides of the bed, so you can't charge your phone, the towels are very low quality and so is the toilet paper and the Wif signal was really poor.

Dear Eshed A., First of all, I would like to thank you very much for sharing your opinion with us, as well as for your insights on your recent stay at our hotel. I am very happy that my colleague from Guest Relations Department has undertaken to provide you with the greatest possible comfort of your stay. Thank you also for your comments regarding room equipment. Your comments are very important to us, especially since we are in the process of renovating our rooms and I hope that in the near future you will visit us again - and we will be able to welcome you in one of our new rooms, which I really hope will meet your expectations. In case some questions please don't be hesitate to contact us. We send you warm greetings from Warsaw and we hope to see you again. Sincerely Ernest Podgórski Guest Relations Department
Customer review rating 4.5/5

Andrew B. Business - 05/10/2019 AccorHotels review

Exceptional

Customer review rating 4.5/5

Margaret Z. Solo - 05/10/2019 AccorHotels review

Service good. But superior room I was given was a corner room and small. I requested no corner rooms. The next day they gave me a better room so it turned out ok. You should have a larger reception area. The two people on duty don’t have a large work space.

Customer review rating 4.5/5

Anonymous Friends - 04/10/2019 AccorHotels review

Our whole experience was very nice!

Good but not great. There were several shortcomings in the room that I would have not expected in a European hotel.

Customer review rating 4.5/5

Anonymous Business - 04/10/2019 AccorHotels review

Some things went smoothly, others not. Of particular concern was the seeming inability of the desk to connect telephone calls from my wife to my room, even claiming that it was against the law for them to connect her based only on my name an not my room number. Also, the absence of a face cloth in the bathroom made showers difficult, and resulted in several wet hand towels. Finally, the closet space was entirely inadequate, particularly when coupled with a lack of drawers. I was forced to "live out of my suitcase" for my three night stay. On the other hand, the room was clean, the bed comfortable enough, the space adequate for one person (although I would hate to put two people with luggage in it).

Fine stay

Customer review rating 4.5/5

Diana Solo - 02/10/2019 AccorHotels review

Lobby was not the most inviting, but the room was clean although not super modern.

very good location. rooms very nice

Customer review rating 4.5/5

Eitan M. Families - 02/10/2019 AccorHotels review

very good , breakfast prices are relatively very hi, I would suggest to reconsider these prices, I have decided not to have breakfast because of the pricing

Relaxed and plesant stay.

Customer review rating 4.5/5

Kaspars Couples - 01/10/2019 AccorHotels review

Helpful staff members especially at reception , clean room ,comfortable bed, perfect location for a city visit.

Mon-Fri

Customer review rating 4.5/5

Peter Y. Business - 30/09/2019 AccorHotels review

Business trip. All good - except it seems that no points have accrued to my Accor membership. Seems that this is correct but there is no explanation as to why no points apply to this stay?

Comfortable hotel with good service

Customer review rating 4.5/5

Anonymous Business - 30/09/2019 AccorHotels review

Reception was courteous and well done. I had requested and received an accessible room and it was a nice one. There should be a small chair in the bathroom, since not everyone is using a wheelchair but needs to sit while, for example, drying hair. The bed was large - but a little hard. Pillows were fine. I would have liked access to a lightweight blanket. The hotel took care of our large group [IMI ENABLE] and did a fabulous job in food service and all other preparations - except for some electronic audio-visual problems during the meeting. The bell boy was great and helpful as was the receptionist. I would certainly come back again.

Helpful and friendly staff

Customer review rating 4.5/5

Diarmaid H. Business - 28/09/2019 AccorHotels review

Great staff, good breakfast, good location.

Nice hotel in a good central location

Customer review rating 4.5/5

Anonymous Business - 27/09/2019 AccorHotels review

Stayed for 3 days for a conference. Rooms were very nice and and food at the hotel was nice

Very pleasant

Customer review rating 4.5/5

Anonymous Solo - 26/09/2019 AccorHotels review

Enjoyable, except for my second night when there was a lot of banging of doors in the middle of the night on the floor was on.

Mohammed Sheikhd

Customer review rating 4.5/5

Mohammed Business - 21/09/2019 AccorHotels review

It is good . The room is small . The breakfast is good .

Customer review rating 4.5/5

Anonymous Friends - 18/09/2019 AccorHotels review

Hotel is well kept; in fact possibly recently renovated lobby. Nice big rooms with ample space for luggages. Would suggest additional luggage stands and also better positioned furniture or a rethink of the placement of furnitures to make the room feel cosier. Nonetheless, check-in was somewhat prompt; albeit a hick up with the key cards which have been preprogrammed but possibly terminated due to a timed activation. Gold member privileges were extended and useful use of the lobby lounge. Overall a pleasant experience.

Dear Donovan T., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team, not only those regarding a nicely renovated lobby, but also this comment about new furniture arrangements. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable. Sincerely, Joanna Piotrowska Guest Relations Manager

A Nice Room

Customer review rating 4.5/5

Peter Couples - 17/09/2019 AccorHotels review

We had a very nice room that was spacious and well appointed. The overall experience compared with other Accor Hotels and Mercure Hotels around the world, was less than expected. As a Platinum member we normaly get a VIP experience.

Excellent. Congratulations!

Customer review rating 4.5/5

Luminit L. Business - 16/09/2019 AccorHotels review

All services are of high standard. Thank you.

Dear Luminita L., Thank you very much for your wonderful comment that definitely made our day! It is always a pleasure to receive such a positive feedback. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Calm atmosphere, clean room, wide variety of breakfast

Customer review rating 4.5/5

Jone Business - 16/09/2019 AccorHotels review

Really liked calm atmosphere, qualified receptionists, wide variety of breakfast, clean room. I didn't like one thing - when I turned on the shower, which is on the ceiling, the brown water started to flow.

Dear Jone M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team. We appreciate especially nice words about our receptionists, also the atmosphere and breakfast variety. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about the water color on that particular date. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Great location, good sized rooms

Customer review rating 4.5/5

Kirsty Friends - 16/09/2019 AccorHotels review

Clean hotel, good facilities and good sized rooms. Great location

Dear Kirsty F., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Just great

Customer review rating 4.5/5

Bozena Couples - 15/09/2019 AccorHotels review

Good service, well-designed room with comfortable bed, spacious and modern. Nice accessories. Great selection of good for breakfast. We had a good time. And terrific location

Dear Conrad R., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very happy to hear that there was a great selection for breakfast and that the service was nice. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to seeing you at the Mercure Warszawa Grand. Sincerely, Joanna Piotrowska Guest Relations Manager
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