Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

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4.5/5 2,312 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Hotel garage and outdoor car park: PLN 70 per day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 55  PLN
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 299 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,835 reviews

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,312 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Daniel F. Business - 15/02/2018
« Viaje de negocio »

The only bad point is the Sauna bath. In my opinion the temperature is not correct. It should be high.

AccorHotels certified review
Trevor Friends - 14/02/2018
« Practical hotel »

A functional hotel in good location.

AccorHotels certified review
R. Solo - 13/02/2018
« Welcoming not very well »

Welcoming and guest experience wasn't very well. Smiling not very present during the check in and check out. Housekeeper doesn't speak English when we told we don't want a cleaning. Then experience can be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephane r., First of all, thank you very much for staying at the Mercure Warszawa Grand Hotel. We are very happy that you have chosen our hotel. Of course, We hoped that you would enjoy your stay much better and have a more positive experience at the end, but it looks like we have to do some more effort and training on presenting a better quality, especially in guest welcoming. I can promise you that we will definitely do that before your next arrival. By the way, I would like to ask you about your trip to Auschwitz. I hope that you enjoyed it even though the tour was in Polish :-) I'm just curious :-) Once again, thank you very much for your feedback and we are looking forward to seeing you again at the Mercure Warszawa Grand Hotel in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

AccorHotels certified review
Kasia Business - 11/02/2018
« Great stay »

Very good, I am happy to see that hotel is doing more vegan and gluten free options. Staff members were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katarzyna, We would like to thank you for your high rating and nice feedback. We are glad that you appreciate our efforts related to the introduction of vegan and gluten-free options. Thank you also for your warm words about our staff. We are happy that we have met your expectations and we hope you will visit us soon in the near future. See you and warm greetings from Warsaw :) Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Neil L. Business - 11/02/2018
« very good »

bedroom was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, Thank you for your high rating and nice feedback. We are extremely glad that your stay was pleasant and the room we have prepared for you met your expectations. At the same time we would like to thank you for your suggestions regarding what we should to improve at breakfast. We hope you will visit us again in the near future and we will have an opportunity to surprise you positively :) See you and warm greetings from Warsaw :) Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Bharat J. Business - 10/02/2018
« Gold member Privelages not offered nor recognised »

Generally poor, unwelcoming and request made during online Checkin were ignored. For Welcome drink voucher offered, the winestone team wanted to offer only soft drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.J. We are very sorry and would like to apologize for the situation that happened during your last stay, especially you are our Gold LeClub member and we already had the pleasure to welcomed you in the past - the more we would like to apologize to you that we have failed your expectations. I have taken steps to explain all the inconveniences that have arisen and prevent them from appearing again in the future. Dear Mr. J. we hope you will give us one more chance and you will visit us again in the near future. We promise to do what we best to make your next stay perfect! Sincerely. Ernest Podgórski Guest Relations

AccorHotels certified review
Klausb Business - 08/02/2018
« Good choice again »

Quiet clean room with coffe and tea making equipment. Breakfast ok, nothing special. Good choice, stayed severeal tímes before there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klaus, Thank you for the high rating and for a kind feedback. We are extremely glad that the room we have prepared for you has met your expectations. We are happy that we could welcome you in the past. We hope that you will visit us again in the near future and we will surprise you positively, including our breakfast :) See you and greetings from Warsaw :) Ernest Podgórski Guest Relations

AccorHotels certified review
Sophocles C. Business - 04/02/2018
« High standards, centrally located hotel »

Everything was absolutely fantastic and my staying at Mercure Grand ran smoothly from the check-in until the fast check-out procedure. Clean, nicely decorated, cozy room (7th floor- 707), ideal for a single person, comfortable bed, valued in-room amenities (tea-coffee making facilities, slippers, sewing kit, bathroom amenities etc.). A large variety and selection when it comes to breakfast. For my next stay, I'd rather see freshly squeezed orange juice, if there is such a possibility. That would definitely make the difference. Moreover, the in-house bar-restaurant is really nice, offering a tasty selection of food and delicacies. Overall, a very nice and comfortable, centrally-located, close-to-the-old-town hotel with public transport, e.g. metro, being around 5 mins within walking distance. I will definitely stay here again :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophocles C., Thank you very much for your lovely feedback. We are happy to know that your were very satisfied from the beginning to the end of your stay. This is always our goal to make the entire stay of the guest smooth and fantastic. Of course, each detail matter for us when it comes to an opinion after the stay and we take all your comments into our consideration, including the one about squeezed orange juice for breakfast. Thank you for ensuring that you will definitely stay at our place again :-) we are looking forward to it... Sincerely, Joanna Piotrowska Guest Relations Manager

AccorHotels certified review
Weronika A. Solo - 03/02/2018
« Ok.. »

Great room service and all the staff was very friendly. No problem with late checkout. I had few requests and they were all fulfilled on my arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Weronika, We would like to thank you for your feedback include a lots of warm words. We are extremely glad we've met your expectations. Thank you also for your kind opinion about our staff - I will share it with my colleagues and I'm sure it will give them a big dose of joy. At the time I would like to thank you for your suggestions. We will try to do our best to implement them to life. Thank you one more time and we hope you will visit us again and we will have an opportunity to make your next stay perfect :) See you and warm greetings from Warsaw :) Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Anonymous Business - 02/02/2018
« Spacious rooms and friendly staff at convenient central Warsaw location »

Overall very satisfied with stay. Large quiet room, helpful staff, modern pleasant hotel at cost effective rates. Breakfast was slightly disappointing - quality of food and drink on offer was lower than would have expected, especially as a supplement was payable. Whilst there was plenty of space to sit, the buffet area itself was too small for a large number of people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard M., Thank you very much for your comments regarding your stay at the Mercure Warszawa Grand Hotel. We appreciate all your nice words about our staff and the hotel itself. Your feedback about breakfast will be passed on to our Executive Chef and to the Food & Beverage Manager, so as the most responsible persons for this area they can work on its improvement. We hope that we will have another opportunity to better present ourselves during your next visit. Sincerely, Joanna Piotrowska Guest Relations Manager

AccorHotels certified review
F. Business - 29/01/2018
« Still without invoice »

The experience at the hotel was great at usual. However, upon check-out, the reception desk proposed to send me the invoice by e-mail on my company name. Since January 9 despite two e-mails to the hotel & one call, I have not received a copy of my invoice yet. I am a Platinum member. I checked on my platinum / accor website, where I do book my hotel. There is a section of past stays but no way to access or request pas invoice. Best regards, Bertrand

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bertrand F., We appreciate your feedback. I am sorry about the inconvenience with the invoice. As I spoke this morning to my colleague, she sent a reply to you explaining that the invoice was sent by mail one week ago and also by e-mail. Please let us know if you need a further assistance with this, but I hope that by now it is already solved. otherwise I hope that everything else was fine and you enjoyed your stay. We hope to see you soon in the near future! Best regards, Joanna Piotrowska Guest Relations Manager

AccorHotels certified review
B. A. Friends - 29/01/2018
« Mr B. A. »

Amazing with the best room design I have ever been into

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for your kind words. We are very happy that the room we have prepared for you has met your expectations and made you felt good in it :) We hope you will visit us again in the near future. See you and greetings from Warsaw, Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Liz Business - 28/01/2018
« Good hotel, friendly staff »

Pleasant and efficient staff. Well appointed room with comfortable bed and good Wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, Thank you for your kind words. We are very happy that the room we have prepared for you has met your expectations and made you felt good in it. I would also like to thank you for the warm words about our staff - I will share your opinioni with them and I know that it will give them a high dose of positive energy. Thank you once more time and I hope you will visit us again in the near future. Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Rouven Business - 27/01/2018

Great and perfect service. Great and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rouven, Thank you for your high rating and for a lots of kind words. We are very extremely happy that me met your expectations and you felt good at our hotel- it's a biggest prize for us. Thank you one more time and we hope that you will visit us again. See you, Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Brian S. Friends - 27/01/2018
« Great Central Hotel in Warsaw »

Loved this hotel. Spacious room with loads for storage and a table, modern bathroom. Breakfast was great: loads of variety. Staff all very pleasant with great English. Good gym, bar area was also really good. Oh and for location it's a great central option. Novi Swiat in 5 minutes walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for so many kind words. We are very happy that the room we have prepared for you has met your expectations and made you feel good in it. Thank you also for appreciating our breakfast and restaurant. Our chefs put a lot of heart into their work every day ,so that the dishes offered are of the best and highest quality. I would also like to thank you for the warm words about our staff - I will share your opinioni with them and I know that it will give them a high dose of positive energy. You're right! Our location is one of our strongest points and I am glad that it has had a good impact on your stay and you visited the nearby tourist attractions. Thank you once more time and I hope you will visit us again in the near future. Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Anonymous Business - 26/01/2018
« great »

It was pleasant without any problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pavol, Thank you for granting us a high rating and for a kind words - that's a reason for us to be proud! .We glad that your stay was pleasant and without any problems. We hope it was not your last stay and you will visit us again in the near future. Kind regards Ernest Podgórski Guest Relations

AccorHotels certified review
Anonymous Business - 26/01/2018
« Great hotel »

Excellent service and rooms. Tremendous value for money. Really appreciated having breakfast delivered to the room

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani Marto, Serdecznie dziękujemy za najwyższą ocenę, oraz za tyle miłych i ciepłych słów. Niezmiernie cieszy nas fakt, że nasz zespół oraz pokój, który dla Pani przygotowaliśmy spełniły Pani oczekiwania. Mamy nadzieję, że smakowało Pani zaserwowane śniadanie i z dobrą energią rozpoczęła Pani dzień :) Raz jeszcze dziękujemy i liczymy na to Pani Marto, że w niedalekiej przyszłości odwiedzi nas Pani ponownie. Do zobaczenia Pozdrawiam Ernest Podgórski Guest Relations

TripAdvisor review
Business - 25/01/2018
« Winter was there »

I could recognized that winter arrived to Warsaw. Waliking from outside parking lot to the hotel was quite risky. Stairs under snow and ice. Very nice and warm greating at the reception. But next surprise arrive soon. Romm was not heated and there was very fresh temperature in the room. After the remark remote control was fixed. Great restaurant an very nice wine selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tadeusz, Thank you for your high scores and feedback. I would like to apologize for any inconveniences related to the way from the parking lot and heating in the room. I remember that day when winter unexpectedly "attacked" Warsaw, and we did everything we could so that you would not feel that this winter had come. At the same time I am very happy that you were warmly welcomed by our reception staff :) We hope that in the near future you will visit us again and we will have the opportunity to make your stay perfect :) See you, Kind Regards Ernest Podgórski Guest Relations

AccorHotels certified review
Michal D. Business - 24/01/2018
« Michal D. »

Excellent place, highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Panie Michale, Serdecznie dziękujemy za najwyższą ocenę, oraz za przemiłe słowa. Liczymy na to, że nie była to Pana ostatnia wizyta i w niedalekiej przyszłości odwiedzi nas Pan ponownie. Do zobaczenia, Pozdrawiam Ernest Podgórski Guest Relations

AccorHotels certified review
José L. O. Solo - 23/01/2018
« Quiet, not too big, not too small. »

The check in very efficient ... Maybe too much. I had to ask for information about the wifi, elevator, etc. Breakfast not the best quality. The WC had to be flushed twice to look clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Luis, Thank you very much for your feedback and suggestions and for the high rating. We apologize for any inconvenience, we hope that in the near future you will visit us again and we will have the opportunity to surprise you positively :) See you! Kind regards Ernest Podgórski Guest Relations

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