Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

4.5/5 2,452 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 225.00 PLN Non member rate
From 202.50 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Hotel garage and outdoor car park: PLN 70 per day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
See all services

Hotel location

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,452 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 20/07/2018 TripAdvisor review
« An Excellent Stay »

Having stayed at this hotel once before I already knew it was very good. As an Accor Gold Member I was fortunate enough to be upgraded to a suite - which was spacious and had all that was needed to make my stay very pleasant. I found all of the staff very helpful and professional - reception, bar, cleaning, restaurant etc. and would most certainly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your really kind and warm words regarding your stay at our hotel. I will share your comments with our team. I am sure that this feedback will give them a huge dose of positive energy:) We are extremely happy that your stay was pleasant and we've met your expectations- it's a biggest prize for us! :) Thank you one more time and we hope you'll visit us again in the near future :) Greetings from Warsaw, Sincerely Ernest Podgórski Guest Relations

Family - 19/07/2018 TripAdvisor review
« Excellent time! »

We were here for a week - upgraded as per accor membership. Hotel was excellent and staff were first class. Breakfast had a great selection and the bar was also very good. We traveled as a family and had a great time. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very appreciate regarding your really kind and warm feedback:) You even don't know how much we are happy that you've enjoyed your stay with us! :)Thank you also for a nice recommendation. At the same time we hope it wasn't your last visit and we'll have an opportunity to welcome you again in the near future:) See you and we send you sunny greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Couples - 13/07/2018 TripAdvisor review
« Excellent value in City center! »

Late check-in was smooth, room was clean, good sized, quiet. Location was walking distance to all major points of interests. Area full of hip restaurant choices! Hotel front desk arranged taxi ride back to airport was perfect choice since such drivers can use special fast lines and bit the horrible Airport traffic! Efficient. Great experience overall!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your really kind and warm words regarding your stay at our hotel. I will share your comments with our team. I am sure that this feedback will give them a huge dose of positive energy:) We are extremely happy that your stay was pleasant. Thank you one more time and we hope you'll visit us again in the near future :) Greetings from Warsaw, Sincerely Ernest Podgórski Guest Relations

Solo travel - 14/06/2018 TripAdvisor review
« Enjoyable stay »

Very enjoyable stay in a nice location, friendly and helpful staff. The only recommnedation: beds shoud be replaced and rather sooner than later. As a Platinum Accor club member - I felt really welcome in this hotel. thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magda, We are extremely happy that you've enjoyed your stay with us :) At the same time we woudl like to thank you for rewarded us with a lots of warm and kind words. Thank you also for your helpfull sugestion about our beds. We'll forward your note to the house keeping department. Thak you one more time and we hope you'll visit us again in the near future. Greetings from Warsaw, Kind regards Ernest Podgórski Guest Relations Department

Couples - 06/06/2018 TripAdvisor review
« beatiful room »

i m always happy coming back to your hotel, my room was beatiful and very clean, confortable room is junior suit, i hope come back to you soon. Dinner has been very good and also wine and cocktail. best regards

Our hotel has responded to the review
Our hotel has responded to the review

Welcome :) Thank you very much for rewarded us with a lots of kind and warm words!! We are extremely happy that you've enjoy your stay with us and we glad also that the room which we've prepared for you met your expectations! We hope we'll have an opportunity to welcome you again as soon as possible! Greetings from sunny Warsaw, Kind regards Ernest Podgórski Guest Relations

Business - 23/05/2018 TripAdvisor review
« excellent service, nice location »

the hotel is situated in a very good location - both if you are on a business trip and if you are on a city break trip; Mercure offers an excellent service, nice staff and opulent breakfast... The Winestone bar is well equiped and offers a variety of drinks, I would like to emphasize really nice choice of wine (the bar runs als a wine shop)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wojciech, Thank you for your feedback. As we can see you liked many things about our hotel. In your opinion, first of all, the location was very good. You were also happy about our service in general and the choice in our Winestone bar. This is what we like most - positive remarks and comments which make our work so enjoyable. Sincerely, Joanna Piotrowska Guest Relations Manager

Couples - 14/05/2018 TripAdvisor review
« Good hotel to discover the city »

Large room somewhat dated but comfortable.Good breakfast, non-natural machine juices, but they have a blender to make carrot apple juices.You can walk to the palace of culture and science but you need public transport to the center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arpelana, We very much appreciate your kind and warm words regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again :):):) Kind regards Ernest Podgórski Guest Relations

Friends getaway - 08/05/2018 TripAdvisor review
« highly recommend it to everyone »

My Room was on the end of the corridor so we had a side window and a front window. Very large with a wooden floor in the entry part and carpet where the bed was. Tea and coffee in room, stocked minibar and a lovely big walk in shower with a glass partition at one end so you could see through into the seating area of the room! Bathroom had toiletries, and a separate toilet with door inside the bathroom. Breakfast was excellent, lots of it, good variety and lots of seating so spacious and tranquil. Help yourself to tea and coffee and a large selection of herbal teas. Hotel about 15 minutes walk from the main shopping street and old part of town, and about 10 minutes walk from the impressive soviet style building. All the staff are friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun, We would like to thank you for your highest rating and for a lots of kind and warm words. It's make us extremely glad when we know that met your expectations and you spent a nice time with us! We hope you will visit us again as soon is possible. See you and warm greetings from Warsaw :) Kind regards Ernest Podgórski Guest Relations

Solo travel - 09/04/2018 TripAdvisor review
« A great stay »

A great hotel very close to everything.Room was spacious and comfortable although it wasnt very warm even with airconditioning. It was warm and sunny during my stay so I dont know how warm the room would be during winter. Breakfast was superb as well as the restaurant of the hotel. Staff were very friendly and helpful and accommodated all my requests and questions. I would higly recommend it.

Business - 31/03/2018 TripAdvisor review
« Excellent and wonderful »

Mercure Warsaw Grand is a wonderful hotel with large and comfortable rooms, helpful staff, excellent central location, a very good gym, a good value for money restaurant serving nice dishes and the best breakfast I have eaten at a hotel. I will come back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for your wonderful review. Knowing that you think of our hotel as a wonderful place with nice rooms, helpful staff and a nice gym makes us very happy. Our Executive Chef is also very glad to find out that you have eaten the best breakfast ever ! We hope that you will be coming back soon and for sure! Sincerely, Joanna Piotrowska Guest Relations Manager

Couples - 19/03/2018 TripAdvisor review
« The best in Warsaw »

GRAND PROVIDES STYLISH AND MODERN LIVING and quiet ENVIRONMENT, BUFFET Breakfast offers a wide range of food choices. Staff is professional, welcoming and full of smile. Thanks for Grand gives us a welcome cake and tour leaflet when we first stay there.

Business - 25/01/2018 TripAdvisor review
« Winter was there »

I could recognized that winter arrived to Warsaw. Waliking from outside parking lot to the hotel was quite risky. Stairs under snow and ice. Very nice and warm greating at the reception. But next surprise arrive soon. Romm was not heated and there was very fresh temperature in the room. After the remark remote control was fixed. Great restaurant an very nice wine selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tadeusz, Thank you for your high scores and feedback. I would like to apologize for any inconveniences related to the way from the parking lot and heating in the room. I remember that day when winter unexpectedly "attacked" Warsaw, and we did everything we could so that you would not feel that this winter had come. At the same time I am very happy that you were warmly welcomed by our reception staff :) We hope that in the near future you will visit us again and we will have the opportunity to make your stay perfect :) See you, Kind Regards Ernest Podgórski Guest Relations

Friends getaway - 23/01/2018 TripAdvisor review
« Poor customer service »

poor customer service that myself and friends experience whilst staying at this hotel. We checked into room 141,142 and 143 on Friday 19th January to be met with a non smiling, non eye contacting receptionist who was not very engaging or friendly. After he checked us in, he gave us an envelope without explaining to us what was in there. (in the rooms we found out that was our welcome drinks for 2 people) and we had to ask him how was the best way to get to our rooms. Which is a question that we really should not of had to ask. We were not explained anything about the hotel, for example about the facilities that was on offer, like the use of the fit room. What time was breakfast? The use of the bar and what time did they close or open. I am a silver member, and i think that this is basic customer service for a hotel of your standard. We then found out that only 2 out of the 3 of us were entitled to a free drink, which would of saved us the embarrassment of questioning at a later time.

Couples - 13/01/2018 TripAdvisor review
« Spatious room, a hotel worth considering »

We were positively surprised with room size here. Bed was comfortable enough, but a matress topper for firmness is a thing we would appreciate next time. All in all we had a pleasant stay. Will seriously consider this property for future stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PINELights, Thank you very much for your high rating and for nice words. We are glad that we have met your expectations. Thank you again and I hope it was not your last visit and you will visit us soon :) See you Sincerely Ernest Podgórski Guest relations

Couples - 10/01/2018 TripAdvisor review
« Very nice hotel »

This wasn't our first stay in this hotel and, as previous times, it was amazing. The room is super clean, really large (we stayed at Superior Room with 1 king size bed). Another amazing thing is location - it`s in the center, but on a quiet street, so the noise outside the hotel was not a problem at all. The staff was really friendly ant helpful. Definitely recommend this hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear olgbla Thank you for the highest rating and for a lots of nice and warm words. We are extremely glad with the fact that we meet your expectations with each of your stays - it's the biggest prize and pride for us. You're right! our location is one of our strongest points! We are very happy that you spent a nice time with us:) Thank you again and I hope you will visit us again soon. See you Kind regards Ernest Podgórski Guest Relations

hiro566 Solo travel - 10/01/2018 TripAdvisor review
« Perfection »

Perfection is a small world to describe this hotel. The standard room is awesome, big, full of equipments and pretty. I loved too the staff. Professional and everybody speak english. See you as soon as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hiro566 Thank you very much for the highest rating and for so many warm words. We are very glad that the room we have prepared for you has met your expectations. I will share your nice opinion with my colleagues and I am sure that it will give them a big boost of positive energy for further work! Thank you :)! And the fact that you want to come back to us is the biggest prize for us! We will be looking forward for you! See you. Kind regards Ernest Podgórski Guest Relations

Couples - 04/01/2018 TripAdvisor review
« Celebrating New Year's Eve »

I got only good impressions from this hotel. When I contacted them, to confirm my reservation, the guy, who responded was very kind and provided some helpful information about the nearby locations. From the outside, the hotel looks like a fort, but inside, it is a quite modern building with 10 floors. Each floor has unique colored corridors. The room was clean (only the lampshade had weird red spots, like something splashed on it) and spacious, equiped with a huge bed. The room service works pretty well, refills everything properly each day. The receptionists are friendly and there are a lot. I did not meet the same person two times. The gym has good equipments, but just for some cardio training. It has two steam cabins (no sauna).The Winestone restaurant offers various meals on affordable price, the staff also really helpful and flexible there. The check out went so easy, we were allowed to stay there more than normal on our last day. Wish I could stay more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, we are so happy that you got only good impressions from our hotel. Thank you especially for the good words praising our staff, from receptionists to cleaning ladies. I am also delighted to know that you liked a lot our interior design such as unique colored corridors, our gym and sauna. All this together made you enjoy your stay. We also wish you could stay more. Once again thank you for everything and we will be more than happy to host you again. All the best for you in 2018 ! Sincerely, Joanna Piotrowska Guest Relations Manager

Couples - 29/12/2017 TripAdvisor review
« Everything was great! »

We really enjoyed staying at the hotel. The service was very good and they catered to all our needs and the breakfast buffet was yummy and had a good choice of food. We recommend the hotel to anyone looking to have a holiday in Warsaw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kasia, so thankful for this review! Because this is the end of the year and it's time for sum up of the last 365 days and it's also a good moment for New Year's resolutions, I would like to give you special thanks for such a lovely summary of our hotel and we promise that we will keep up on our work in 2018! We wish you an unforgettable New Year's Eve and a lot of opportunities to visit us again in Warsaw! Sincerely, Joanna Piotrowska Guest Relations Manager

wichers2017 Business - 23/12/2017 TripAdvisor review
« Wonderful and great experience »

Great hotel. Very nice rooms, good size, well furnished, nice bed. Breakfast very good with a lot of variety. Reception desk: very helpful and efficient. Very good location: opposite to a modern shopping mall (Złote Tarasy), very close to the Warsaw Central train station and related bus station.Only the Old City is quite far: a 45-60 minutes walk but via nice streets with a lot of restaurants and shops. This hotel: it was a wonderful and great experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wichers, thank you for this lovely comment. For us it was also a wonderful and great experience to have you as our guest! We are so happy about you being so satisfied with our breakfast experience, rooms, reception service and the location. I am just surprised with the given distance to the Old Town, because it usually takes 35-40 minutes by walking, and of course less by public transportation which is very easy to reach from the hotel. Anyway, I hope that New Year 2018 will bring you a lot of happiness, love, friendliness and a lot of visits to Mercure Warszawa Grand Hotel! Sincerely, Joanna Piotrowska Guest Relations Manager

Business - 18/11/2017 TripAdvisor review
« My trip in Warsaw »

A very nice trip in Warsaw and I enjoy a lot the room, the welcome drink with many choice of wine, the breakfast, but the most important is the service provided by the great and pleasant team of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel, we really liked your short review, mostly because it was full of positive aspects. So much meaningful information in one sentence which we really appreciate. It looks like we had a huge impact on the success of your trip to Warsaw because of the nice interior that you could find in your room, a great choice in our both restaurants, but mostly thanks to our team. This is what will stay in our memory for a long time ! Thanks for being one of our happy guests! Sincerely, Joanna Piotrowska Guest Relations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 225.00 PLN Non member rate
From 202.50 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates