Hotel - Novotel Warszawa Centrum
Novotel Hotel Novotel Hotel

Novotel Warszawa Centrum Hotel

4.0/5 4,912 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Outdoor tennis court  (Nearby)
  • Boat excursions
  • Billiards/Snooker  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 742 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 151 family rooms
  • 41 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Tea and coffee making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 17,057 reviews

Our guest reviews for Novotel Warszawa Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,912 reviews
Family - 12/08/2018 TripAdvisor review
« Helpful staff, Clean room, Excellent breakfast »

Helpful staff. Clean Room. Excellent breakfast. Very good facilities. Excellent location. It was in a walking distance of every place that we wanted to visit, including the central train station. Good fitness room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YiannMar, Thank you very much for having taken the time to post your very nice comments. I am very happy to read that you were very satisfied with your stay and the service provided by our team. We are so thankful for your opinion about our staff and our hotels breakfast. It helps us to keep the best standard of our services. Your comments are truly appreciated. We all look forward to welcoming you back again, Kamil Wirski Guest Experience Specialist

Anonymous Friends - 11/08/2018 AccorHotels certified review
« Pleasant »

Only stayed for a day. the room was very nice. Great view and great location. Only drawback the queues in the reception during rush hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ioannis G., Thank you very much for having taken the time to post your very nice comments. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. Your comments are truly appreciated. We all look forward to welcoming you back again Weronika Cąkała Guest Experience Specialist

Rimma Families - 10/08/2018 AccorHotels certified review
« good »

good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rimma L., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Rada Aliakseyeva Guest Experience Specialist

Marc Friends - 10/08/2018 AccorHotels certified review
« Very good hotel - best location close to public transport »

Very satisfied - Good and well equiped fitness room - Good service. One item can be upgraded = at check-out, when you come back to collect your luggage, you may find that that the employee having the key to the luggage depository room is unavailable and there is unfortunately only one single key to this room in the hotel... If you are in a hurry…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc S., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I'm sorry for the situation you have met in our hotel. We will do our best and make sure that this kind of situation will now happen again. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Rada Aliakseyeva Guest Experience Specialist

Anonymous Couples - 10/08/2018 AccorHotels certified review
« Good food, great location, helpful staff. »

We both enjoyed staying the Novotel Warszawa Centrum. It was our second stay as it's a great location to walk to the Stare Miasto, and also many of the other sites in Warsaw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam D., Thank you very much for having taken the time to post your very nice comments. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. Your comments are truly appreciated. We all look forward to welcoming you back again Rada Aliakseyeva Guest Experience Specialist

Anonymous Couples - 10/08/2018 AccorHotels certified review
« Fantastic hotel »

Everything from check in to check out was perfect. Staff were friendly, efficient and helpful. Room was modern and clean with lots of space and a great view. Location was perfect. Food in the restaurant was the best food I'd had in a while. I would happily stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola U., It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Warsaw. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. Thank you! Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. We all look forward to welcoming you back again. Respectfully, Rada Aliakseyeva Guest Experience Specialist

Joshua N. Couples - 09/08/2018 AccorHotels certified review
« Phone »

Stayed here 2 days both days need to speak with reception never once did anyone pick phone up. Last night had to go into lobby and wait 20min to speak with someone about getting a wake up call. Told reception no one picks home up. No sorry just said we don’t have enough people working at night to answer phone. Would not recommend this location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua n., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Weronika Cąkała Guest Experience Specialist

Tonia Families - 09/08/2018 AccorHotels certified review
« Excellent choice »

Very clean rooms, rich breakfast and central location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tonia K., Thank you very much for having taken the time to post your very nice comments. I am very happy to read that you were very satisfied with your stay and the service provided by my team. We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. Your comments are truly appreciated. We all look forward to welcoming you back again, Kamil Wirski Guest Experience Specialist

Alan R. Couples - 09/08/2018 AccorHotels certified review
« Skyscraper hotel right in city centre »

A very large hotel, conveniently located near most frequented railway station, and at the cross roads of many bus and tram routes. Frequented by large tour groups, and in need of modernisation to suit current customer needs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan R., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay/room. Our staff is always ready to solve the problems. We all look forward to welcoming you back again. Sincerely, Kamil Wirski Guest Experience Specialist

Joanna Solo - 09/08/2018 AccorHotels certified review
« A great hotel in a perfect location with the best view on Warsaw »

It was a pleasure to stay at the hotel. The front desk staff were very nice and helpful. I was able to check in to my room earlier (which I so appreciated after a very long travel). The room (mine was with AC) was a good size, with an amazing view on the Palace of Culture and Science. I have only the most positive things to say about the hotel, the staff, and my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna S., Thank you very much for having taken the time to post your very nice comments. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. Your comments are truly appreciated. We all look forward to welcoming you back again, Rada Aliakseyeva Guest Experience Specialist

Nick C. S. Couples - 09/08/2018 AccorHotels certified review
« Good place to stay in warsaw »

Location and view are really stunning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chuanfu S., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Angelo Couples - 08/08/2018 AccorHotels certified review
« A really big hotel. »

Hotel too crowded. Difficult to enjoy breakfast or bar. I bought an upgrade for a better room and I ended up in floor 30( beautiful view) just under the sauna where there was construction work going on the entire day. And Novotel made me pay 100 pln per day extra! For me this is unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelo D., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please, next time inform us directly during your stay about all inconveniences and we will fix it as soon as it is possible. We are very sorry for inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Weronika Cąkała Guest Experience Specialist

A. Couples - 08/08/2018 AccorHotels certified review
« Nice location, nice reception service (Olga), not so clean room and bathroom »

The room was not clean, the carpet was dirty, the windows were dirty inside and outside, the bathroom was really outdated and dirty with mold stains on the tiles

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craciun A., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are so thankful for your opinion about our rooms. I would like to inform you that now in our hotel we have some renovations to improve most of our rooms. Some types of them are already renovated so we can show off fantastic Executive Rooms in line with the highest Novotel brand standards. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Specialist

Magda Solo - 07/08/2018 AccorHotels certified review
« Ok »

Hotel and standards - high as always. I was rather disappointed not to receive the drink voucher (I'm a member of LeClub AccorHotels). Not sure if the rules have recently changed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magdalena H., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to sorry you for the situation connected with the welcome drink. The rules are just the same like before. I have shared your comments with the reception manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Magnus Friends - 07/08/2018 AccorHotels certified review

When checking in we were asked if we wanted breakfast for a whopping 70 zloty per day&person. We declined, right after that you offered us breakfast for 45 zloty instead. This is not the kind of bargaining I'm expecting from a global hotel chain. The bed was good, the amenities was also good and the view from the room was great. The shower shifted from regular temperature to extremely hot in regular intervals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magnus S., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Especially, we would like to apologize for inconvenience with reception. We already spoke with reception manager and shared your concerns with her. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamil Wirski Guest Experience Specialist

Idan Solo - 07/08/2018 AccorHotels certified review
« Pleasant and efficient »

The hotel was located in the city centre, very convenient transport links. Some of the furniture in the lobby needs to be changed- it's worn out. Overall clean and safe, good views from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor D., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so thankful for your opinion about our rooms and lobby furniture. I would like to inform you that now in our hotel we have some renovations to improve most of our rooms and whole of the hotel. Some types of them are already renovated so we can show off fantastic Executive Rooms in line with the highest Novotel brand standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamil Wirski Guest Experience Specialist

Kamil Couples - 06/08/2018 AccorHotels certified review
« Sunset in Warsaw »

Great stay in a cosy and elegant room at one of the top floors with a beautiful view over the city center. Very pleasant and helpful personnel at the reception. The hotel is only a few footsteps from the main sightseeing points of the historical Warsaw. The stay and the hotel deserve five stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamil S., Thank you very much for having taken the time to post your wonderful comments. It was indeed a pleasure to read that you were satisfied with your stay. Your comments are truly appreciated and my team will be very happy to read it as well We all look forward to welcoming you back again, Sincerely, Weronika Cąkała Guest Experience Specialist

Neil R. Couples - 06/08/2018 AccorHotels certified review
« Enjoyable stay in comfortable hotel with great views of the city »

We loved the views from our 20th floor room. Staff were friendly and helpful, food was very good and value for money was great. Super location for old town and city centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil R., Thank you very much for having taken the time to post your wonderful comments. It was indeed a pleasure to read that you were satisfied with your stay. Your comments are truly appreciated and my team will be very happy to read it as well We all look forward to welcoming you back again, Sincerely, Weronika Cąkała Guest Experience Specialist

Roy V. Business - 05/08/2018 AccorHotels certified review
« Best breakfast buffet experience in my life »

I was extremely satisfied with the breakfast buffet. The selection the staff and just the cleanliness of the station's was extremely impressive to me. I travel often and have been to hundreds of Buffets. The manager and staff really kept a watchful eye on the guests. I asked for a fresh squeezed green juice one day which they were offering on that particular day. The next 3 days they came up to me and asked me if I wanted the same thing! Different waitresses! The room itself was really quiet and very clean. The only reason why I did not give it a 10 was because the first room I had the pipe had become dislodged from the sink and water was spilling onto the bathroom floor. They did upgrade me to a nicer room but it was a little of a hassle do not have a good room at the start because I had already unpacked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy V., Thank you very much for having taken the time to post your wonderful comments. It was indeed a pleasure to read that you were satisfied with your stay. Your comments are truly appreciated and my team will be very happy to read it as well We all look forward to welcoming you back again, Sincerely, Weronika Cąkała Guest Experience Specialist

Niyi A. Business - 05/08/2018 AccorHotels certified review
« Very good »

Had a nice experience...the view from my hotel room was amazing and the services awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niyi A., Thank you for positive feedback about our hotel. We hope that your stay with us was pleasurable for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We all look forward to welcoming you back again. Sincerely, Kamil Wirski Guest Experience Specialist

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