Novotel Warszawa Centrum Hotel 4 stars

TripAdvisor rating 4.0/5 5,436 reviews
Novotel Warszawa Centrum
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Hotel extras

  • 5 minutes' walk to the Central Train Station and Palac Kultury

  • Conference center with 17 rooms of various sizes

  • Modern, stylish lobby

  • Fitness area

  • 25 minutes to Chopin Airport by SKM (Fast City Train)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 45.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Outdoor tennis court (Nearby)
  • Boat excursions
  • Billiards/Snooker (Nearby)
Business services
  • 16 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Warszawa Centrum

ul Marszalkowska 94/98
00-510
warsaw
poland

Tel: +48225960000

Fax: (+48)22/5960647

Contact email

Check-in from 14h00

Check out up to 12h00

  • OKECIE Airport :   175 CENTRUM

  • Warszawa Centralna Station :   all lines CENTRUM

  • By plane

    WARSZAWA CHOPIN At 6.9km / 4.29 miles

  • By train

    WARSZAWA CENTRALNA At 0.5km / 0.31 miles

GPS :52.229367, 21.013171

Currently, close to our hotel

The Festiwal Skrzyzowanie Kultur

From 22/09/2019 to 29/09/2019

At 573 m

The Frederic Chopin Museum in Warsaw

From 01/01/2011 to 31/12/2019

At 926 m

Summer concerts in Lazienki Park

From 14/05/2019 to 24/09/2019

At 2.2 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard room with large Queen bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with large bed and sofa

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: ‌1
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with panoramic view of the city

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 sofa

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom: You're a champion

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen-size bed and a city view

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with sofa bed

  • Max. number of persons: ‌4
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Junior Suite with 1 queensize bed

  • Max. number of persons: ‌4
  • Area: From 37
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Lunch

07:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 212 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Warszawa Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

20,986 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

5,436 reviews

GERAT LOCATION

TripAdvisor rating 4.0/5

mikky2013 Family - 15/06/2019 TripAdvisor review

Nice and friendly staff but the follow up was not up to Mark. Our AC was not working and it was hot so we called the Lobby and complained as she said the technician will soon arrive. Later in the day we approached the Lobby and left the same message and she wrote our room no. and nothing happened. The same happened the next day with other staff and same results. The Third I insisted talking to the Manager and The Lady at the desk send a technician immediately. The technician Finally decided the Unit has gone CAPUT and we should change the room which we didn’t because we had to checkout next morning.

Customer review rating 4.3/5

Anonymous Business - 14/06/2019 AccorHotels certified review

everything was very good except the bed (mattress) which was very soft

Dear Isabel R., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay/room. Our staff is always ready to solve the problems. We all look forward to welcoming you back again. Sincerely, Kamil Wirski Guest Experience Specialist

Services to be improved

Customer review rating 4.3/5

Nzeke S. Business - 14/06/2019 AccorHotels certified review

Access to the reception is very bad. Long queues ... even after check in if guest need to clear some matter, he get mix with the check in people. Since the hotel deals with big groups it is necessary to have more staff or at least dedicated staff for groups and another to regular customer. On top I was without running water at night

Dear Nzeke S., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay/room. Our staff is always ready to solve the problems. I will share your concerns about Reception with our Hotel Managers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rada Aliakseyeva Guest Experience Specialist

Always well looked after

Customer review rating 4.3/5

Wanda T. Families - 14/06/2019 AccorHotels certified review

After a short wait to check-in. All paperwork was ready for fast check-in. Room was perfect. The extra water and snack much appreciated. Our complimentary wine in the bar was perfect The front desk is always helpful. We asked for extra coffee and milk and it was no problem. Always a fabulous stay. Unfortunately not a long one this time!!!

Dear Wanda T., It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city so we will be able to take care of your stay. Respectfully, Rada Aliakseyeva Guest Experience Specialist
Customer review rating 4.3/5

Joe Couples - 13/06/2019 AccorHotels certified review

Great location and wonderfull breakfest

Dear Yosef C., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

fantastic service

Customer review rating 4.3/5

Hugo Business - 13/06/2019 AccorHotels certified review

Good hotel, friendly people, nice room.

Dear Hugo A., It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city so we will be able to take care of your stay. Respectfully, Kamil Wirski Guest Experience Specialist

quite comfortable

Customer review rating 4.3/5

Arkadiusz Business - 13/06/2019 AccorHotels certified review

Ironing room access only from lifts serving floors 17 up, so once in part of lifts served by 1-16 I has travelling all way through ground floor. Maybe I missed some short-cut ? I had to make 'finial touch' to bath tube clean. Apart from these generally satisfied: good bed, external noise and sound quite supressed.

Dear Arkadiusz T., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. Thank you for your opinion about our ironing room. I have shared it with the hotels manager. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay. Our staff is always ready to solve the problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Good stay but busy and invoicing unacceptable

Customer review rating 4.3/5

Ling S. Business - 13/06/2019 AccorHotels certified review

Hotel was ok but I was really disappointed that no one has sent me a n invoice for my stay. I have emailed 3 times. I cannot claim expenses and it’s not acceptable for a business trip.

Dear Ling S., Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your invoice has been sent to your email address. I apologize for the inconvenience. I would like to assure you that those are not standards of our work and we are taking all the appropriate measures to address the problems and prevent their future occurrence. We work hard every day to deliver an exceptional guest experience, and it is clear that in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Again, we do apologize for the inconveniences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta Daniel Guest Experience Specialist

eagle's eye

TripAdvisor rating 4.0/5

Escape520562 Family - 13/06/2019 TripAdvisor review

one the best hotel in warsaw with a panoramic view of the new town with the tall national science building towering in the center illuminated since the twilight. nice comfortable room. but service not upto the standard. we had to plead for the providing still water but no one there is bothered to serve. even after several reminders on the phone finally had to go down to reception and request for the water but eventually couldnt get as they didnt have still water in the hotel and i had to pay for the same if i want. in their booking confirmation they mentioned they will provide mineral water but they didnt. finally we had to buy from outside.

Comfy room, food good and great location

Customer review rating 4.3/5

Chris H. Business - 12/06/2019 AccorHotels certified review

fast check in. Good room and nice breakfast

Dear Chris H., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

It was pleasant and the view was great.

Customer review rating 4.3/5

Anonymous Business - 12/06/2019 AccorHotels certified review

The stay was short but I was very comfortable and the hotel staff was very kind towards me.

Dear Natalija M., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay. Our staff is always ready to solve the problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

It’s very hard to contact the hotel

Customer review rating 4.3/5

Patrick S. Business - 12/06/2019 AccorHotels certified review

I wanted to change my room type and needed a confirmation before arrival. I send messages through https://novotel-warszawa-centrum.booked.net/ that never got answered. I latter found the Accor website, that probably is the official and from there I got an answer via Email a day or two after. I only managed to reach by phone at the 5th try, after waiting about 15 minutes. Forgetting that, my staying was very pleasant - got a free upgrade, the staff was always very nice and helpful and the hotel is nice and very well located. I would recommend it to anyone.

Dear Patrick S., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We would like to apologize for inconvenience with reception. We already spoke with reception manager and shared your concerns with her. I'm very happy to read that you were very satisfied with your stay and the service provided by our team. We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Marta Daniel Guest Experience Specialist

poor service, small rooms, no Novotel standard

TripAdvisor rating 4.0/5

BahnundReise Business - 12/06/2019 TripAdvisor review

Good location, but no Novotel standard. Small rooms, AC not working very well. Poor service with not very skilled staff and wrong invoice with far too high amount charged. This was my most disappointing Novotel stay ever (and I stay usually more than 30 nights per year in Accor hotels). Never again!

Good

Customer review rating 4.3/5

Laila R. K. Business - 11/06/2019 AccorHotels certified review

nice location..good stuffs nicely decorated

Dear Laila k., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback. The next time while your stay in our hotel, please inform us of every inconveniences connected with your stay. Our staff is always ready to solve the problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Great hotel

Customer review rating 4.3/5

Anonymous Couples - 11/06/2019 AccorHotels certified review

Great hotel. Very clean, in the center, the breakfast was amazing. What should I ask more?

Dear Alona S., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Centrally located, great view from hotel window

Customer review rating 4.3/5

Anonymous Couples - 11/06/2019 AccorHotels certified review

We had a pleasant stay at Novotel Warszawa Centrum. The hotel was centrally located and had a great view from the hotel room. The staff was friendly and helpful and the breakfast was fine.

Dear Anne-Christine T., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are so thankful for your opinion about our staff. It helps us to keep the best standard of our services. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so thankful for your opinion about our hotels meals. It is nice to hear that the dishes served in our restaurant were tasty for you. I have shared your opinion with the restaurant manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

nice hotel but check in service is far too slow

Customer review rating 4.3/5

Anonymous Business - 10/06/2019 AccorHotels certified review

Staff polite and helpful but always a queue for check in and reception services. Access cards seem to fail and need resetting fairly frequently, having to wait ten minutes in a queue to get card refreshed is frustrating. I could not find any method of checking in online prior to turning up at the hotel.

Dear Lucy W., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We would like to apologize for inconvenience with reception. We already spoke with reception manager and shared your concerns with her. I would like to assure you that we are in touch with a company which is responsible for our card and charging machines, to fix this situation. We work hard every day to deliver an exceptional guest experience, and it is clear that in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Again, we do apologize for the inconveniences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Good service and very clean

Customer review rating 4.3/5

Ed O. M. Couples - 10/06/2019 AccorHotels certified review

Room was good except for bath tub. It is too high to step into for a shower and also too narrow.

Dear EDWARD S., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We are also thankful for your opinion about our rooms. We shared it with the hotels manager. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Daniel Guest Experience Specialist

Excellent hotel and location

Customer review rating 4.3/5

Shailen Couples - 10/06/2019 AccorHotels certified review

Fantastic hotel and its services. Location of the hotel is in the centre of Warsaw, everything is accessible so easily. Breakfast was so nice and lots of varieties. Reception staff were so helpful. I must appreciate Dawid to responded to all our queries and was very helpful. On our request, We were allocated given 30th floor and it was an excellent view. We loved our stay and will recommend to our friends and families.

Dear Shailen K., It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city so we will be able to take care of your stay. Respectfully, Kamil Wirski Guest Experience Specialist

Nice hotel in a prime location in Warsaw

Customer review rating 4.3/5

Dr A. Business - 10/06/2019 AccorHotels certified review

The hotel is nice. The rooms are maybe a bit small but this is a prime location in Warsaw. Breakfast is varied and of good quality. Good mattresses, stylish and fully equipped bathrooms. The only quibble I have is that I realised I had forgotten my toothpaste - asked for some at the reception and even though they said it would be delivered in 5 minutes, more than half a hour later (when I had to leave) it was not yet delivered - I had to buy some at a drugstore nearby and brush my teeth at the location of my business meetings. But this is a minor thing that could happen anywhere.

Dear Roberto Dr A., We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. We would like to apologize for inconvenience with reception. We already spoke with reception manager and shared your concerns with her. I would like to assure you that those are not standards of our work and we are taking all the appropriate measures to address the problems and prevent their future occurrence. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Marta Daniel Guest Experience Specialist
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