Hotel - Novotel Warszawa Centrum
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Novotel Hotel

Novotel Warszawa Centrum Hotel

ul Marszalkowska 94/98 
00-510  WARSAW
POLAND

4,161 reviews
TripAdvisor Rating Based on 4,161 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 45  PLN
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 45  PLN
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Billiards/Snooker  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 742 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 151 family rooms
  • 41 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Tea and coffee making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Warszawa Centrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,161 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 10/07/2017
« Land mark »

On arrival at the Warsaw rail station the Novatel Hotel was an easy find as it is one of the tallest towers in the area. 10 minute walk from the station and 20 minute walk to Old Krakow The hotel was very good with clean tidy room and accommodating staff. We would recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is with great pleasure that we have read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Respectfully, Alicja Pawlaczyk Guest Relations Desk

TripAdvisor review
Stuart J Couples - 10/07/2017
« An excellent hotel »

I have nothing bad to say about this hotel. The room was clean and comfortable. The staff were all friendly, efficient and welcoming and the views from the room were great. It was a pleasure to stay here and I could never think of returning to Warsaw without staying at the Novotel Warszawa Centrum

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is with great pleasure that we have read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Respectfully, Alicja Pawlaczyk Guest Relations Desk

TripAdvisor review
avishain Solo travel - 09/06/2017
« amazing hotel! »

such a great hotel , located in the center of the center , great stuff , new and clean rooms , comfort bed , this area full of bars/restaurants and supermarkets. what else could you ask? i would have stayed again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are thrilled to read about your good experience regarding your stay at hotel Novotel Warszawa Centrum. We are truly grateful for such amazing comment. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. We can't wait for you to come back to our hotel. We hope your next stay will be even better. Kind regards, Bartosz Brzeziński Guest Relations Desk

TripAdvisor review
Business - 09/06/2017
« Organisation »

this was the second time I was in that hotel and each time I had problems with check in and even the people of the reception are not so friendly my online check in was not prepared, they didn't knew that the breakfast was included, priority check in? just forget it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It helps us to know what type of service specifically needs to be improved and has been passed directly to the front office manager. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alicja Pawlaczyk Guest Relations Desk

TripAdvisor review
Couples - 08/06/2017
« Just OK »

Service good. Location further out than expected. Disco and club across road which was loud until 4am. Swapped rooms for 2nd night. Not hotels fault though. Room same as all Novotels. Could have been anywhere!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing with us your experience regarding your stay at hotel Novotel Warszawa Centrum. We are truly grateful for your time. We only want to improve our hotel standards, therefore thank you for your feedback. With it we can try to serve only better standard for our guests. It's a valuable advice for us all. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. Kind regards, Bartosz Brzeziński Guest Relations Desk

TripAdvisor review
Business - 07/06/2017
« Excellent location »

On the whole the experience was a positive one. The room, restaurant and bar were of high quality. One negative was the noise coming from outside traffic, if your room is located in the front. Maybe the hotel should look at double glazing in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to post this nice comment. We really appreciate it. Your opinion is important for us so we can work even harder to please our guests. Right now we are working to soundproof all the rooms but since our hotel is big, it will take some time. We hope that your next stay in Novotel Warszawa Centrum will be even better. Bartosz Brzeziński Guest Relations Desk

TripAdvisor review
Business - 04/06/2017
« Nice pleasant stay »

I stayed 3 nights for business trip with Polish partner. Very pleasant stay and nice location. Would like to stay later if I had a chance. Especilly, very nice Sauna for moving away the tiredness during the trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, It is with great pleasure that we have read your comments about our hotel, sauna service and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Respectfully, Alicja Pawlaczyk Guest Relations Desk

TripAdvisor review
Couples - 04/06/2017
« good location »

The location and the high floor was an advantage but The room was not "modern" as describe. The furniture was old fashion and not as Published, bathroom very poor and not indulging as require from 4 star hotel and a superior room. On top of that the door key did not open our room 3 times and it became hassles. the bed was Uncomfortable.in the past i was staying in other hotels from your chain like IBIS and SOFITEL, the there was very comfortable. Breakfast was very good and the view was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you very much for feedback. I am sure it will motivate our team to work even harder only to improve our hotel standards. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Bartosz Brzeziński Guest Relations Desk

TripAdvisor review
Business - 01/06/2017
« WARNING »

if you will sign anything, you have to be very careful..there is no '' sorry'' in this hotel..by the mistake, i did reservationinmstead of may, i did in july..it happened in 1 day.instead of 30 th may, i choosed 30 th,july..., i told them ,i m ready to pay price difference. They said that; NO. you have to pay again all room price for one night, as a new reservation..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are thankful that you shared your experience regarding your stay at hotel Novotel Warszawa Centrum. Please, accept my sincere apologies for any inconvenience. Nevertheless, if you made a restricted reservations there are no refunds nor changes in it. It's all written during your reservation process and if you agree, we cannot change anything. Sincerely, Bartosz Brzeziński Guest Experience Desk

TripAdvisor review
Business - 18/05/2017
« Good value »

Everything was fine, check in and check out very time efficient, staff were really friendly and welcoming. The room was spacious and clean. The location is ideal if anyone is travelling to/from central railway station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is with great pleasure that we have read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Respectfully, Alicja Pawlaczyk Guest Relations Desk

TripAdvisor review
robertoT9423KY Friends getaway - 14/05/2017
« Enjoyable surprise »

Excellent location. A very well organized hotel. Room was clean and organized. A missing pair of slippers and bathroom were quickly supplied. The lifts were quick and efficient. We were most pleased with our stay and would definitely recommend the hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto, Thank you for taking the time to share your feedback. It is very nice that you like our location in the heart of the capital. All Novotels were created with idea to take the best locations and it was chosen "to let the roots" in the best places of the towns – in the centre area or nearby the airport. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Sincerely, Kateryna Łuczuk

TripAdvisor review
Couples - 05/05/2017
« HOME AWAY FROM HOME IN WARSAW( when Sofitel Victoria is full) »

Very nice clean and modern hotel right in the centre of Warsaw. The rooms were very functional and the bed very confortable. The toilets were also good. The reception is a bit chaotic, as there were several tour groups, but the hotel personnel were very efficient. The price for breakfast was excessive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Warszawa Centrum. It is always a pleasure to receive feedback. I will share all of your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. Respectfully, Alicja Pawlaczyk Guest Relations Desk

TripAdvisor review
hernando754 Couples - 04/05/2017
« Nice hotel, rude staff »

Such a nice hotel, very clean and very well located, just in the heart of the city! Shame on the staff, very rude and no keen to help at all. First time we have this bad experience in an Accor Hotel, we've always loved these hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to share with us about your experience. We really appreciate it. My sincere apologies for your experience did not meet your expectations. It is our hope that you will give us the opportunity to better serve you in the near future. We appreciate your sharing your concerns and we will inform all our managers about your experience regarding the stuff. Kind regards, Bartosz Brzeziński Guest Relations Desk

TripAdvisor review
Solo travel - 01/05/2017
« perfect location, very good staff »

If you ever there pick up the room on high floor with PKiN view. It is excellent and you will really enjoy it. The staff is very nice and always ready to help you with big smile. The location - could not be better. It's a heart of Warsaw. it's very easy to get everywhere from there .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna, We always try to give the highest floor if it is possible and the best view. We very much appreciate your comments regarding your stay at the Novotel Warsaw Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be only more pleasant than the previous one. Best regards, Kateryna Łuczuk

TripAdvisor review
Couples - 22/04/2017
« Hotel in central llocatiion of Warsaw »

The rooms are clean and breakfast are tasty; staff are friendly. Warning: Use this only in warmer days. In winter/early spring the rooms are not heated properly. If you are in this hotel, ask for an additional quilt to survive the night. the linen are old and should be replaced with new.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your time. We really appreciate that you shared with us your experience regarding your stay at hotel Novotel Warszawa Centrum. Please, accept my apologies for any inconvenience that occurred during your stay. We hope that we will soon fix all the problems and you will fully enjoy your stay next time. Feel always welcome in Novotel Warszawa Centrum. Thank you again for the feedback. It is a valuable advice for us. Kind regards, Bartosz Brzeziński Guest Experience Desk

TripAdvisor review
Family - 18/04/2017
« Good value break. »

We stayed here for the easter break, getting a good deal. We had a room on the 24th floor with an excellent view over the city centre. The hotel has an excellent location for visiting the main sights in Warsaw. The bar area was lively in the evening and the drinks prices were OK. Reception was very helpful and printed off return tickets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, It is with great pleasure that we have read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Respectfully, Alicja Pawlaczyk Guest Relations Desk

TripAdvisor review
Family - 13/04/2017
« Low level service, not so good location »

We maid internet check-in in order to get keys as fast as possible. When we came to hotel at about 09:30 i asked if they have some ready room. In situation like this in other hotels (also in accor hotels) the answer was no, but we will do our best to prepare room as soon as possible (and almost we get our room at about 12:00). Here the answer was - no, why? The room will be ready at least at 14:00 and may be even after it. We came back to hotel at 15:00 and i was waiting about 20 min in the fast check in desk. My first really bad expireince with accor hotels. Also the location is not so good - it's about 30 min walk from central square where are most atractions of the city. The good things - th room is good and there is restaurants area nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your time. We really appreciate that you shared with us your experience regarding your stay at hotel Novotel Warszawa Centrum. Please, accept my apologies for any inconvenience that occurred during your stay. Nevertheless our reception in constantly informed about the rooms status and they know on which day the earlier check-in is possible. Our hotel is big and preparing rooms for our guests takes time and that is why check-in time is 14 o'clock. We can't ask previous guests to leave the rooms since they can stay in their rooms until 12 o'clock. Believe me, our receptionist don't mind and actually are happy if they can check-in our guest earlier yet they cannot do it without rooms physically available in our system. Regarding the fast check-in we try to do as best as we can to satisfy our guests but online check-in option is more and more popular with our guests, that's why we have a lot of them. Thank you again for the feedback. It is a valuable advice for us. Kind regards, Bartosz Brzeziński Guest Experience Desk

TripAdvisor review
Business - 12/04/2017
« Excellent hotel »

Very nice people at the desk at arrival and check out, gave me the room I asked for with my booking preferences. Very nice building, the room was perfect, modern, clean and silent. There was also a gym opened 24h and sauna. Very good service at the bar, too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are honored by your kind words about our hotel Novotel Warszawa Centrum. We are grateful that you appreciated our hotels location and staff. Those nice words for sure will motivate all of us to work even harder only to improve our hotel standards. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bartosz Brzeziński Guest Relations Desk

TripAdvisor review
Couples - 31/03/2017
« Weekend break »

Excellent Very Good Value Hotel In the centre of Warsaw close to train and bus stations ,clean comfortable rooms,fast check in and out available,restaurant food was good and reasonably priced.We asked for a room with a view and got one on the 26th floor with great views of the centre of Warsaw,the hotel is also well placed for restaurants ,shopping and sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger F, It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Warsaw. Thank you! We are very glad to hear that you like our cuisine. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Your comments are truly appreciated. We all look forward to welcoming you back again, Respectfully, Katarzyna Karwat Guest Relations Manager

TripAdvisor review
Karolina S Friends getaway - 28/03/2017
« Great location »

Room with two separate beds on the 3rd floor significantly below expectations. Leaking kettle, spring coming out of mattress, plastic cups for tea, all small things that you can live with but expect more from Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.It helps us to know what type of service specifically needs to be improved. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alicja Pawlaczyk Guest Relations Desk

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